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Printer mapping, changing signatures, and overall administration is so much easier. No one needs to log off for needed changes to be put in place.”<br />Alexis Farres, Network Services Manager, Miami Marlins, L.P</span>","alias":"ivanti-workspace-control-for-miami-marlins","roi":0,"seo":{"title":"Ivanti Workspace Control for Miami Marlins","keywords":"","description":"The Miami Marlins organization is a Major League Baseball franchise based in Miami, Florida. In 2012, the Marlins moved into its new home at Marlins Park, which provided an opportunity for the Marlins’ IT group to make some key changes to the desktop infrastru","og:title":"Ivanti Workspace Control for Miami Marlins","og:description":"The Miami Marlins organization is a Major League Baseball franchise based in Miami, Florida. 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Though one of only two MLB franchises to have never won a division title (the other being the Colorado Rockies), the Marlins have won two World Series championships as a wild card team.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.mlb.com/marlins","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Miami Marlins","keywords":"","description":" The Miami Marlins are an American professional baseball team based in Miami, Florida. The Marlins compete in Major League Baseball (MLB) as a member club of the National League (NL) East division. Their home park is Marlins Park. Though one of only two MLB fr","og:title":"Miami Marlins","og:description":" The Miami Marlins are an American professional baseball team based in Miami, Florida. The Marlins compete in Major League Baseball (MLB) as a member club of the National League (NL) East division. Their home park is Marlins Park. Though one of only two MLB fr","og:image":"https://old.roi4cio.com/uploads/roi/company/Miami_Marlins.png"},"eventUrl":""},"supplier":{"id":8896,"title":"Choice Solutions","logoURL":"https://old.roi4cio.com/uploads/roi/company/Choice-Logo-Vector-PNG.png","alias":"choice-solutions","address":"Overland Park, KS","roles":[],"description":"Решения Choice устраняют разрыв между цифровыми трансформирующими технологиями и опытом на рабочем месте, что в конечном итоге способствует повышению производительности и прибыльности наших клиентов. 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Компания не только помогает своим клиентам исследовать возмо","og:title":"Choice Solutions","og:description":"Решения Choice устраняют разрыв между цифровыми трансформирующими технологиями и опытом на рабочем месте, что в конечном итоге способствует повышению производительности и прибыльности наших клиентов. Компания не только помогает своим клиентам исследовать возмо","og:image":"https://old.roi4cio.com/uploads/roi/company/Choice-Logo-Vector-PNG.png"},"eventUrl":""},"vendors":[{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 under the name LAN Systems, in 1991 acquired by Intel, becoming its Intel LANDesk division. In 2002, LANDesk Software became a standalone company headquartered in Salt Lake City, Utah. In 2006 acquired by Avocent. In 2017, LANDesk and Heat Software merged and re-branded the company as Ivanti. Today over 1,700 people work here. Ivanti's customers include 78 Fortune 100 companies. IT departments use Ivanti solutions for technical support (ITSM), IT asset management (ITAM), endpoint and supply chain management.</span></span> ","companyTypes":[],"products":{},"vendoredProductsCount":18,"suppliedProductsCount":18,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.ivanti.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ivanti (LANDESK)","keywords":"LANDESK, management, mobile, solutions, users, more, devices, provider","description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:title":"Ivanti (LANDESK)","og:description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""}],"products":[{"id":6185,"logo":false,"scheme":false,"title":"Ivanti Environment Manager","vendorVerified":1,"rating":"0.00","implementationsCount":2,"suppliersCount":0,"alias":"ivanti-environment-manager","companyTypes":[],"description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck logon speeds and a personalized user experience, delivered by IT with calm and tranquility.\r\n<span style=\"font-weight: bold; \">Outstanding User Experience</span>\r\n<span style=\"font-weight: bold; \"><span style=\"font-style: italic; \">Ensure a Consistent User Workspace</span></span>\r\nReward users with a familiar workspace regardless of how their desktop is composed and delivered yet ensure conditional settings can be applied—dependent on the user’s context—to meet security and compliance mandates.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Seamless Migration to Windows 10 </span></span><br />Remove the IT complexity and user upheaval typically associated with Windows 10 migration and enable fluid movement of user settings between physical, virtual, and cloud desktops.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Release the Full Power of Office 365 </span></span>\r\nDeliver the ultimate Office 365 experience by roaming offline caches in non-persistent VDI and RD Session Host environments.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Boost Productivity</span></span>\r\nAccelerate logon times and increase productivity while liberating IT from the shackles of slow and complex desktop configuration tools, such as logon scripts or Group Policy.\r\n\r\n<span style=\"font-weight: bold; \">User Personalization</span>\r\n<ul><li>Automate the management of application and OS content, in real time, to remove the complexity associated with managing user profile settings.</li></ul>\r\n<ul><li>Stream personal settings, on-demand, to ensure rapid logon times.</li></ul>\r\n<ul><li>Easily rollback personal settings in the event of profile inconsistencies or corruption.</li></ul>\r\n<ul><li>Self-service tools empower users to be self-sufficient and help reduce the burden on the IT support desk.</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Policy Configuration</span>\r\n<ul><li>Apply desktop configuration actions simultaneously to speed up logon times.</li></ul>\r\n<ul><li>Ease the strain on the logon process by setting desktop-configuration actions to apply on-demand, only when needed.</li></ul>\r\n<ul><li>Complement built-in desktop configuration actions and conditions by creating custom items to cater to more complex, bespoke environments.</li></ul>\r\n<ul><li>Simplify desktop configuration for IT Teams by removing the complexity of managing and maintaining logon scripts or GPO inheritance rules.</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Key Feature: Contextual Policy Engine</span><br />\r\nProvide users with a tailored desktop dependent on how they log on, where they log on from, and on which device.<br />\r\nContext-aware conditions enable IT teams to configure custom desktop environments easily to accommodate security, compliance, and ease of use.<br />\r\nA set of rules can be combined easily to deliver Boolean logic without any complexity, enabling IT to satisfy any custom requirements.<br />\r\nDesktop configuration actions can be set to run simultaneously, to speed up processing, or consecutively, to provide different levels of dependency. This provides a simple-to-use alternative to logon scripts and GPOs, removing complexity for IT teams and improving the user experience. Where you have existing GPO settings, these can be easily imported and applied to desktops, significantly reducing your administration overhead and setup time.<br />\r\n\r\n<span style=\"font-weight: bold; \">Key Feature: Effortless User Migration</span><br />\r\nSimplify migration projects with Environment Manager’s unique User Personalization capabilities.<br />\r\nAutomatically capture and roam users’ personal settings easily across distinct operating systems and between physical, virtual, and cloud-based desktops.<br />Built-in templates provide out-of-the-box configuration settings for a host of common applications.\r\nSelf-service tools let users roll back their personal settings on a per-application or operating systemcomponent basis in the event of profile corruption or inconsistencies, to help reduce IT support calls.<br />\r\nPersonalization Analysis Tools ease management of user settings and a web-based Personalization Operations Console empowers IT to perform multi-user operations such as deleting, creating, or editing profile setting backups.<br /><br /><span style=\"font-weight: bold;\">Major Benefits</span>\r\n<ul><li>Deliver a superior user experience</li></ul>\r\n<ul><li>Reduce the IT complexity of desktop configuration</li></ul>\r\n<ul><li>Ease Windows 10 migrations</li></ul>\r\n<ul><li>Enable faster adoption of cloud services</li></ul>\r\n<ul><li>Provide an optimized Office 365 experience in nonpersistent desktop environments</li></ul>\r\n<ul><li>Proven enterprise scalability</li></ul>\r\n<ul><li>Built-in DR and failover for business continuity</li></ul>","shortDescription":"Ivanti Environment Manager позволяет создавать рабочее пространство пользователя исходя из контекстной политики и без потери данных.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti Environment Manager","keywords":"","description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck log","og:title":"Ivanti Environment Manager","og:description":"Ivanti® Environment Manager, powered by AppSense, navigates complex and mixed Windows desktop infrastructures to deliver a consistent and portable user environment, and ensu`res a smooth voyage to Windows 10 or cloud-hosted desktops.<br />Achieve breakneck log"},"eventUrl":"","translationId":6186,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":6204,"logo":false,"scheme":false,"title":"Ivanti Workspace Control","vendorVerified":1,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"ivanti-workspace-control","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Controlling User Access while Delivering a Personalized Experience</span>\r\nIT organizations must balance control of applications, services, and assets with enabling personalized user access. What apps and services do workers need? What printers should they have access to? What resources should be blocked if they’re on an unsecure public network? IT teams typically handle these issues manually, often relying on scripts that must be managed and maintained, overloading the team and preventing them from working on more strategic projects. The results are often:\r\n<ul><li>Delays in providing workers access to the digital resources they need</li></ul>\r\n<ul><li>Inadequate definition and enforcement of access policies—especially restriction of privileges when users work from non-secure devices or locations</li></ul>\r\n<ul><li>Valuable IT staff time consumed by routine administration</li></ul>\r\nThese problems impact the business in the form of lost productivity, security risks, poor compliance, user frustration, high IT expenses, and compromised user productivity.\r\nIvanti® Workspace Control, powered by RES, allows IT to centrally manage and control the user workspace across physical, virtual, and hybrid environments. Workspace Control drives user productivity by providing workers with a familiar and seamless experience that adjusts to changes in their work context.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Easy Workspace Personalization</span>\r\nWorkspace Control lets IT create a highly personalized user workspace for workers based on what they need to do their jobs—and what they can access based on IT and corporate policy.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Context Awareness</span>\r\nAllows IT to apply the appropriate policies to each user’s desktop session, whether that session is delivered via VDI, app virtualization, or conventional thick-client architecture.<br />Context rules detect aspects of the user’s current state related to access policies (like location, network connection type, device type, time of day, etc.) and controls access accordingly.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Web-based Management</span>\r\nWorkspace Control provides IT with an easy-to-use, webbased interface for managing user and application security settings and allowing the IT helpdesk to troubleshoot the desktop configuration.\r\n\r\n<span style=\"font-weight: bold;\">Key Feature: File Certificate-based Application Whitelisting</span>\r\nFile certificates allow IT to create rules to whitelist applications from a specific vendor or product name using the certificates of signed executables—providing the same level of security as file hashes, but with fewer rules and a lot less maintenance.<br /><br />\r\n<span style=\"font-weight: bold;\">Key Feature: Application Whitelist Monitor</span>\r\nSimplifies security whitelisting across a large, dynamic application set by automating the generation and maintenance of hashes and file certificates.<br /><br />\r\n<span style=\"font-weight: bold;\">Transform Digital Workspaces</span>\r\nIvanti Workspace Control is an ideal complement to VDI, mobility, and other digital workplace transformation strategies, since it provides an automated, policy-based way of mapping individual users to their digital workspaces across devices and delivery platforms. Users can roam seamlessly across hybrid environments for full productivity.\r\nAnd, because Workspace Control decouples the desktop experience from underlying infrastructure, IT upgrade projects are easier to execute and less disruptive to users.<br /><br />\r\n<span style=\"font-weight: bold;\">Deliver a Consistent User Experience</span>\r\nWorkspace Control helps IT provide a consistent user experience across desktops, laptops, tablets, and smartphones—while still applying the appropriate resource limitations as workers move from office to home to the road.<br /><br />\r\n<span style=\"font-weight: bold;\">Regulatory and Corporate Compliance</span>\r\nWhether it’s meeting software licensing agreements or adhering to regulatory restrictions, Workspace Control allows IT to set, enforce, and report on granular policy rules at the user level. IT gains control over user behavior while still providing the necessary access to resources to keep users productive, plus the ability to document and demonstrate compliance.<br /><br />\r\n<span style=\"font-weight: bold;\">Citrix XenApp and XenDesktop Support </span>\r\nWorkspace Control is compatible with Citrix XenApp/XenDesktop 7.15 LTSR.<br /><br />\r\n<span style=\"font-weight: bold;\">Updated macOS and Linux Support</span>\r\nThe macOS and Linux agents have been updated to support the latest releases of macOS, CentOS, and Red Hat Enterprise Linux.<br />Ivanti Workspace Control reduces the complexity of managing the user workspace to deliver:\r\n<ul><li>A more productive and engaged workforce</li></ul>\r\n<ul><li>Improved corporate and regulatory compliance</li></ul>\r\n<ul><li>Lower cost of IT operations</li></ul>\r\n<ul><li>Better allocation of IT staff and skills</li></ul>\r\n<ul><li>Greater organizational agility</li></ul>\r\n<ul><li>Simplified infrastructure upgrades</li></ul>","shortDescription":"IVANTI WORKSPACE CONTROL: WORKSPACE MANAGEMENT FOR CONTEXT AWARE DIGITAL WORKSPACES ACROSS PHYSICAL, VIRTUAL AND CLOUD ENVIRONMENTS","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti Workspace Control","keywords":"","description":"<span style=\"font-weight: bold;\">Controlling User Access while Delivering a Personalized Experience</span>\r\nIT organizations must balance control of applications, services, and assets with enabling personalized user access. What apps and services do workers ne","og:title":"Ivanti Workspace Control","og:description":"<span style=\"font-weight: bold;\">Controlling User Access while Delivering a Personalized Experience</span>\r\nIT organizations must balance control of applications, services, and assets with enabling personalized user access. What apps and services do workers ne"},"eventUrl":"","translationId":6205,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":44,"title":"IAM - Identity and Access Management","alias":"iam-identity-and-access-management","description":"<span style=\"font-weight: bold; \">Identity management</span> (IdM), also known as <span style=\"font-weight: bold; \">identity and access management</span> (IAM or IdAM), is a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":489,"title":"Network Security Policy Management","alias":"network-security-policy-management","description":" <span style=\"font-weight: bold; \">Network security policy management </span>streamlines security policy design and enforcement. It applies rules and best practices to manage firewalls and other devices more effectively, efficiently, and consistently. Administrators need network security management solutions to get a high level of visibility into network behavior, automate device configuration, enforce global policies, view firewall traffic, generate reports, and provide a single management interface for physical and virtual systems.\r\nSecurity policies govern the integrity and safety of the network. They provide rules for accessing the network, connecting to the Internet, adding or modifying devices or services, and more. However, rules are only effective when they are implemented. Network security management policy helps organizations stay compliant and secure by ensuring that their policies are simplified, consistent, and enforced. It helps reduce manual tasks and human errors by simplifying administration with security policy and workflow tools through a centralized management interface.\r\nNetwork security management can reduce risk across the network and protect data by leveraging the information on threats, network vulnerabilities and their criticality, evaluating potential options to block an attack, and providing intelligence for decision support. Policy administration is improved by unifying common policy tasks within a single interface, automating policy change workflow, including compliance audits and the management of multiple firewall vendors. This simplified and automated security policy management enables IT teams to save time, avoid manual errors, and reduce risk. \r\nThere are the whole network security policy management market with different tools and solutions available. Businesses use them to automate administrative tasks, which can improve accuracy and save time. The solutions can make management processes less tedious and time consuming, and can free up personnel for higher-value projects. These solutions also help IT teams avoid misconfigurations that can cause vulnerabilities in their networks. And if problems arise, network security policy management solutions can ease troubleshooting and remediation. ","materialsDescription":"<h1 class=\"align-center\">Benefits of network security policy management</h1>\r\n<span style=\"font-weight: bold;\">Streamline security policy design and enforcement</span>\r\nA network security policy management solution can help organizations achieve:\r\n<ul><li><span style=\"font-weight: bold;\">Better security.</span> Network security policy management streamlines security policy design and enforcement.</li><li><span style=\"font-weight: bold;\">Ease of use.</span> Network security policy management tools orchestrate policy design and implementation.</li><li><span style=\"font-weight: bold;\">Consistency. </span>Solutions provide templates, model policies, and configurations.</li><li><span style=\"font-weight: bold;\">Time savings.</span> Deployments are faster, and automation helps empower staff to focus on other business priorities.</li><li><span style=\"font-weight: bold;\">Lower costs.</span>&nbsp; Cloud-based solutions scale to thousands of devices, requiring fewer resources and allowing for centralized management.</li></ul>\r\n<span style=\"font-weight: bold;\">Apply best practices to meet challenges in firewall management</span>\r\nOver time, firewalls collect more and more configuration rules and objects. Network security policy management solutions can help combat this bloat and improve security by addressing:\r\n<ul><li><span style=\"font-weight: bold;\">Object auditing.</span> Administrators need to merge and reduce duplicate objects, determine which unused objects should be deleted, and identify inconsistent objects. Network security policy management tools help them achieve a cleaner, more consistent configuration that is less of a nuisance to manage and less vulnerable to attacks.</li><li><span style=\"font-weight: bold;\">Policy inconsistencies.</span> The network security policy management tools locate unused or shadow policies and assist IT to fix possible problems.</li><li><span style=\"font-weight: bold;\">Version control and upgrades.</span> Network security policy management solutions ease these transitions with filters that simplify and automate processes and ensure high availability.</li></ul>\r\n<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Security_Policy_Management.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":254,"title":"Centralize management"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":397,"title":"Insufficient risk management"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":378,"title":"Low employee productivity"},{"id":375,"title":"No support for mobile and remote users"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":370,"title":"No automated business processes"},{"id":348,"title":"No centralized control over IT systems"},{"id":178,"title":"No control over data access"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":44,"title":"IAM - Identity and Access Management","alias":"iam-identity-and-access-management","description":"<span style=\"font-weight: bold; \">Identity management</span> (IdM), also known as <span style=\"font-weight: bold; \">identity and access management</span> (IAM or IdAM), is a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":489,"title":"Network Security Policy Management","alias":"network-security-policy-management","description":" <span style=\"font-weight: bold; \">Network security policy management </span>streamlines security policy design and enforcement. It applies rules and best practices to manage firewalls and other devices more effectively, efficiently, and consistently. Administrators need network security management solutions to get a high level of visibility into network behavior, automate device configuration, enforce global policies, view firewall traffic, generate reports, and provide a single management interface for physical and virtual systems.\r\nSecurity policies govern the integrity and safety of the network. They provide rules for accessing the network, connecting to the Internet, adding or modifying devices or services, and more. However, rules are only effective when they are implemented. Network security management policy helps organizations stay compliant and secure by ensuring that their policies are simplified, consistent, and enforced. It helps reduce manual tasks and human errors by simplifying administration with security policy and workflow tools through a centralized management interface.\r\nNetwork security management can reduce risk across the network and protect data by leveraging the information on threats, network vulnerabilities and their criticality, evaluating potential options to block an attack, and providing intelligence for decision support. Policy administration is improved by unifying common policy tasks within a single interface, automating policy change workflow, including compliance audits and the management of multiple firewall vendors. This simplified and automated security policy management enables IT teams to save time, avoid manual errors, and reduce risk. \r\nThere are the whole network security policy management market with different tools and solutions available. Businesses use them to automate administrative tasks, which can improve accuracy and save time. The solutions can make management processes less tedious and time consuming, and can free up personnel for higher-value projects. These solutions also help IT teams avoid misconfigurations that can cause vulnerabilities in their networks. And if problems arise, network security policy management solutions can ease troubleshooting and remediation. ","materialsDescription":"<h1 class=\"align-center\">Benefits of network security policy management</h1>\r\n<span style=\"font-weight: bold;\">Streamline security policy design and enforcement</span>\r\nA network security policy management solution can help organizations achieve:\r\n<ul><li><span style=\"font-weight: bold;\">Better security.</span> Network security policy management streamlines security policy design and enforcement.</li><li><span style=\"font-weight: bold;\">Ease of use.</span> Network security policy management tools orchestrate policy design and implementation.</li><li><span style=\"font-weight: bold;\">Consistency. </span>Solutions provide templates, model policies, and configurations.</li><li><span style=\"font-weight: bold;\">Time savings.</span> Deployments are faster, and automation helps empower staff to focus on other business priorities.</li><li><span style=\"font-weight: bold;\">Lower costs.</span>&nbsp; Cloud-based solutions scale to thousands of devices, requiring fewer resources and allowing for centralized management.</li></ul>\r\n<span style=\"font-weight: bold;\">Apply best practices to meet challenges in firewall management</span>\r\nOver time, firewalls collect more and more configuration rules and objects. Network security policy management solutions can help combat this bloat and improve security by addressing:\r\n<ul><li><span style=\"font-weight: bold;\">Object auditing.</span> Administrators need to merge and reduce duplicate objects, determine which unused objects should be deleted, and identify inconsistent objects. Network security policy management tools help them achieve a cleaner, more consistent configuration that is less of a nuisance to manage and less vulnerable to attacks.</li><li><span style=\"font-weight: bold;\">Policy inconsistencies.</span> The network security policy management tools locate unused or shadow policies and assist IT to fix possible problems.</li><li><span style=\"font-weight: bold;\">Version control and upgrades.</span> Network security policy management solutions ease these transitions with filters that simplify and automate processes and ensure high availability.</li></ul>\r\n<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Security_Policy_Management.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ivanti.com/resources/v/doc/case-studies/ivi-2067-florida-marlins","title":"Web-site of vendor"}},"comments":[],"references":[],"referencesCount":0,"similarImplementations":[{"id":149,"title":"Authentication Center with Thales SafeSign Authentication Server for Alfa-Bank","description":"Description is not ready yet","alias":"authentication-center-with-thales-safesign-authentication-server-for-alfa-bank","roi":0,"seo":{"title":"Authentication Center with Thales SafeSign Authentication Server for Alfa-Bank","keywords":"","description":"Description is not ready yet","og:title":"Authentication Center with Thales SafeSign Authentication Server for Alfa-Bank","og:description":"Description is not ready yet"},"deal_info":"","user":{},"supplier":{},"vendors":[{"id":2974,"title":"Thales e-Security","logoURL":"https://old.roi4cio.com/uploads/roi/company/Thales_e-Security.jpg","alias":"thales-e-security","address":"","roles":[],"description":"Thales e-Security is a leading global provider of data protection solutions with more than 40 years experience securing the world’s most sensitive information. 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IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":180,"title":"Russia","name":"RUS"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":252,"title":"Increase Customer Base"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":281,"title":"No IT security guidelines"}]}},"categories":[{"id":44,"title":"IAM - Identity and Access Management","alias":"iam-identity-and-access-management","description":"<span style=\"font-weight: bold; \">Identity management</span> (IdM), also known as <span style=\"font-weight: bold; \">identity and access management</span> (IAM or IdAM), is a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://computel.ru/projects/detail.php?ID=2028","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":150,"title":"Authentication Center with Thales SafeSign Authentication Server for Raiffeisenbank","description":"Description is not ready yet","alias":"authentication-center-with-thales-safesign-authentication-server-for-raiffeisenbank","roi":0,"seo":{"title":"Authentication Center with Thales SafeSign Authentication Server for Raiffeisenbank","keywords":"","description":"Description is not ready yet","og:title":"Authentication Center with Thales SafeSign Authentication Server for Raiffeisenbank","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":544,"title":"Raiffeisen Bank Aval","logoURL":"https://old.roi4cio.com/uploads/roi/company/Aval.jpg","alias":"raiffaizen-bank-aval","address":"","roles":[],"description":"Raiffeisen Bank Aval Public Joint Stock Company was registered on March 27, 1992 (operated under the brand name of Joint Stock Postal Pension Bank Aval until September 25, 2006). Since October 2005, the Bank has been part of the Raiffeisen International Bank Holding AG Group, Austria (since October 2010 — Raiffeisen Bank International AG, as of September 30, 2015 the Group held 96.46% of shares in the Bank).\r\nThe Bank provides a broad range of standard and innovative banking services through its nationwide network which comprised, as of September 30, 2015, 617 outlets located in big cities, provincial and community centers throughout Ukraine.\r\nThe Bank has an effective management structure, based on a clear division into business lines and supporting verticals (information technologies, operation support, controlling, security and other) both in the Bank’s Head-office and regional directorates. As a truly international bank, Raiffeisen Bank Aval clearly separates front-office functions from back-office ones to achieve higher quality of client service and enhance risk mitigation.\r\nTraditionally, Raiffeisen Bank Aval is ranked among top Ukrainian banks by trust and recognition of clients, partners and experts, both Ukrainian and international.\r\nThe Bank strives to improve its customer service quality through using its own long-term experience, the valuable expertise of Raiffeisen Bank International network banks and the newest technologies.\r\nSource: https://www.linkedin.com/company/raiffeisen-bank-aval/about/","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":6,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.aval.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Raiffeisen Bank Aval","keywords":"Aval, Bank, Raiffeisen, Joint, Stock, name, brand, Postal","description":"Raiffeisen Bank Aval Public Joint Stock Company was registered on March 27, 1992 (operated under the brand name of Joint Stock Postal Pension Bank Aval until September 25, 2006). 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Our customers—businesses, governments, and technology vendors with a broad range of challenges—use Thales products and services to improve the security of applications that rely on encryption and digital signatures. By protecting the confidentiality, integrity, and availability of sensitive information that flows through today’s traditional, virtualized, and cloud-based infrastructures, Thales is helping organizations reduce risk, demonstrate compliance, enhance agility, and pursue strategic goals with greater confidence. 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IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. 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These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. 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The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://computel.ru/projects/detail.php?ID=2173","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":118,"title":"BMC Remedy IT Service Management for International Airport","description":"Description is not ready yet","alias":"bmc-remedy-it-service-management-for-international-airport","roi":0,"seo":{"title":"BMC Remedy IT Service Management for International Airport","keywords":"","description":"Description is not ready yet","og:title":"BMC Remedy IT Service Management for International Airport","og:description":"Description is not ready yet"},"deal_info":"","user":{},"supplier":{},"vendors":[{"id":2775,"title":"BMC Software","logoURL":"https://old.roi4cio.com/uploads/roi/company/bmc_software.png","alias":"bmc-software","address":"","roles":[],"description":"BMC Software is an American technology company. 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BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology --- in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model. All this helps you manage what matters to deliver Business Service Management (BSM).\r\nBMC Remedy OnDemand is a cloud-based software as a service (SaaS) offering that gives your organization access to all the benefits of BMC's industry-leading IT Service Management solutions — without the costs and overhead associated with hosting and managing on-premise software. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. 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It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. 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Group \"VimpelCom Ltd.\". The company provides services under the \"Beeline\", \"Kyivstar,« Wind »,« Infostrada »,« Mobilink »,« Leo »,« Banglalink »,« Telecel »and\" Djezzy \". As of March 31, 2014 the total number of subscribers of the Company amounted to 218 million. Shares \"VimpelCom\" is listed on NASDAQ under the symbol VIP.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":2,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://beeline.uz/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"VimpelCom","keywords":"VimpelCom, services, under, broadband, companies, million, Group, provides","description":"Group of companies \"VimpelCom Ltd.\" is one of the world's largest integrated telecommunications operators, which includes communications companies providing voice and data services through a range of wireless, fixed and broadband technologies, as well as broad","og:title":"VimpelCom","og:description":"Group of companies \"VimpelCom Ltd.\" is one of the world's largest integrated telecommunications operators, which includes communications companies providing voice and data services through a range of wireless, fixed and broadband technologies, as well as broad","og:image":"https://old.roi4cio.com/uploads/roi/company/Beeline_Kazakhstan_04.png"},"eventUrl":""},"supplier":{},"vendors":[{"id":2775,"title":"BMC Software","logoURL":"https://old.roi4cio.com/uploads/roi/company/bmc_software.png","alias":"bmc-software","address":"","roles":[],"description":"BMC Software is an American technology company. BMC produces software and services that assist businesses in moving to digital operations. Its software serves functions including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The company identifies its strategy as &quot;digital enterprise management&quot;, and focuses on platforms including mainframe computers, mobile devices, and cloud computing. BMC previously offered primarily on-premises services, but as of 2016 has transitioned to a primarily Software-as-a-Service model.\r\n\r\nIn 2013, BMC transitioned from a public to a private company. Investors included Bain Capital, Golden Gate Capital, Insight Venture Partners, GIC Private Limited's GIC Special Investments Pte Ltd and Elliott Management Corporation. In recent years as of 2016, it has recorded about $2 billion in annual revenue.\r\n\r\nSource: https://en.wikipedia.org/wiki/BMC_Software","companyTypes":[],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":1,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.bmc.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"BMC Software","keywords":"management, company, computing, cloud, Capital, transitioned, including, 2016","description":"BMC Software is an American technology company. BMC produces software and services that assist businesses in moving to digital operations. 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BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology --- in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model. All this helps you manage what matters to deliver Business Service Management (BSM).\r\nBMC Remedy OnDemand is a cloud-based software as a service (SaaS) offering that gives your organization access to all the benefits of BMC's industry-leading IT Service Management solutions — without the costs and overhead associated with hosting and managing on-premise software. It enables you to consume BMC Remedy ITSM Suite by subscribing to a hosted service, which offers centralized hosting of BMC applications and data. Software upgrades are included as part of the service as soon as they become available.","shortDescription":"BMC Remedy IT Service Management includes industry-leading applications - Customer Support BMC Remedy Service Desk, Asset Management Module BMC Remedy Asset Management, Change Management Module BMC Remedy Change Management, and BMC Service Level Management Service Level Management module.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":7,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"BMC Remedy IT Service Management","keywords":"Management, Remedy, Service, service, Suite, business, ITSM, your","description":"BMC Remedy IT Service Management includes industry-leading applications - Customer Support BMC Remedy Service Desk, Asset Management Module BMC Remedy Asset Management, Change Management Module BMC Remedy Change Management, and BMC Service Level Management Ser","og:title":"BMC Remedy IT Service Management","og:description":"BMC Remedy IT Service Management includes industry-leading applications - Customer Support BMC Remedy Service Desk, Asset Management Module BMC Remedy Asset Management, Change Management Module BMC Remedy Change Management, and BMC Service Level Management Ser"},"eventUrl":"","translationId":212,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. 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Ukrtelecom JSC is the leader of the fixed high-speed Internet access market and is dominant in the fixed telephony market.\r\nUkrtelecom JSC created the highest-capacity national data trunk network in Ukraine on the basis of modern DWDM technology which allows providing its customers with modern telecommunication services in almost all residential areas of Ukraine.\r\nUkrtelecom provides all kinds of advanced telecommunication services throughout Ukraine, namely:\r\n<ul><li>international, long-distance and local telephony;</li><li>data transfer and VPN construction services;</li><li>Internet services, including Ukrtelecom Internet service, high-speed Internet access for the fixed telephony subscribers;</li><li>permanent IP-connection via dedicated line;</li><li>hardware and virtual hosting;</li><li>rent of non-switched dedicated telecom channels;</li><li>ISDN;</li><li>video-conference communication;</li><li>wire communication;</li><li>telegraphy;</li><li>UMTS/WCDMA mobile services (TriMob operator).</li></ul>","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":4,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://ukrtelecom.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ukrtelecom","keywords":"Ukrtelecom, services, Internet, Ukraine, telephony, fixed, telecommunication, market","description":"Ukrtelecom Joint Stock Company is one of the largest companies in Ukraine which provides a full range of telecommunication services in all regions of the country.\r\nThe company holds particularly strong position in the Internet and fixed telephony market. 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Ukrte","og:image":"https://old.roi4cio.com/uploads/roi/company/Ukrtelekom.jpg"},"eventUrl":""},"supplier":{"id":1937,"title":"PrioCom","logoURL":"https://old.roi4cio.com/uploads/roi/company/PrioCom.png","alias":"priokom","address":"","roles":[],"description":"PrioCom is a leading Ukrainian system integrator and regular partner of major national telecom operators having been providing large-scale network integration and support services for over 13 years.\r\n\r\nThe company offers the following services to telecommunication operators:\r\n\r\nbuilding of complex network solutions at all levels of network,\r\nimplementation of OSS/BSS solutions,\r\nsupport.\r\nPrioCom's portfolio also includes:\r\n\r\ncloud services for infrastructure solutions (Infrastructure as a Service, IaaS) - cloud data center, corporate networks as a service, unified communications as a service,\r\nbuilding of infrastructure solutions (data centers and virtualization, corporate VPN networks)\r\nimplementation of enterprise activity automation information systems (BPM, ITSM, ERP).\r\nPrioCom earned a reputation of a reliable and competent business partner, thanks to the outstanding team of professionals, flexible system of unique project management, elaborate procedure of quality control and innovative thinking.\r\n\r\nThe corporate standard of projects management in PrioCom, allows conducting the large-scale projects on all territory of Ukraine in a set time frame, meeting all quality requirements and within the limits of the budget. The ISO 9001:2008 international certificate in the field of system integration and professional services for communication operators is the best evidence.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":151,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":2,"vendorImplementationsCount":0,"vendorPartnersCount":5,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://priocom.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"PrioCom","keywords":"PrioCom, solutions, services, operators, network, system, corporate, quality","description":"PrioCom is a leading Ukrainian system integrator and regular partner of major national telecom operators having been providing large-scale network integration and support services for over 13 years.\r\n\r\nThe company offers the following services to telecommunica","og:title":"PrioCom","og:description":"PrioCom is a leading Ukrainian system integrator and regular partner of major national telecom operators having been providing large-scale network integration and support services for over 13 years.\r\n\r\nThe company offers the following services to telecommunica","og:image":"https://old.roi4cio.com/uploads/roi/company/PrioCom.png"},"eventUrl":""},"vendors":[{"id":2775,"title":"BMC Software","logoURL":"https://old.roi4cio.com/uploads/roi/company/bmc_software.png","alias":"bmc-software","address":"","roles":[],"description":"BMC Software is an American technology company. BMC produces software and services that assist businesses in moving to digital operations. Its software serves functions including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The company identifies its strategy as &quot;digital enterprise management&quot;, and focuses on platforms including mainframe computers, mobile devices, and cloud computing. BMC previously offered primarily on-premises services, but as of 2016 has transitioned to a primarily Software-as-a-Service model.\r\n\r\nIn 2013, BMC transitioned from a public to a private company. Investors included Bain Capital, Golden Gate Capital, Insight Venture Partners, GIC Private Limited's GIC Special Investments Pte Ltd and Elliott Management Corporation. In recent years as of 2016, it has recorded about $2 billion in annual revenue.\r\n\r\nSource: https://en.wikipedia.org/wiki/BMC_Software","companyTypes":[],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":1,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.bmc.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"BMC Software","keywords":"management, company, computing, cloud, Capital, transitioned, including, 2016","description":"BMC Software is an American technology company. BMC produces software and services that assist businesses in moving to digital operations. 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BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology --- in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model. All this helps you manage what matters to deliver Business Service Management (BSM).\r\nBMC Remedy OnDemand is a cloud-based software as a service (SaaS) offering that gives your organization access to all the benefits of BMC's industry-leading IT Service Management solutions — without the costs and overhead associated with hosting and managing on-premise software. It enables you to consume BMC Remedy ITSM Suite by subscribing to a hosted service, which offers centralized hosting of BMC applications and data. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":9,"title":"Support Decision Making"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. 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March 3, 2015 declared the National Bank of Ukraine (NBU) insolvent, became the largest of these. Ranked 4th in assets with over 60 billion hryvnia. Since 2011, it was included in the category of the largest according to the NBU classification. It was founded in 2006. It grew due to successful activities in the field of retail consumer lending in the late 2000s. Then he also focused on buying up distressed assets of others. Served about 4 million customers. Since 2013, in terms of the size of the deposit portfolio, the population occupied the 3rd place (up to 7% of the market).<br />Source: https://ru.wikipedia.org/wiki/%D0%94%D0%B5%D0%BB%D1%8C%D1%82%D0%B0_%D0%91%D0%B0%D0%BD%D0%BA_(%D0%A3%D0%BA%D1%80%D0%B0%D0%B8%D0%BD%D0%B0)","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":3,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://deltabank.com.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Delta Bank","keywords":"","description":" PJSC Delta Bank is a Ukrainian universal commercial bank, for a long time it had the status of a system. 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Since","og:image":"https://old.roi4cio.com/uploads/roi/company/Delta_bank.jpg"},"eventUrl":""},"supplier":{"id":7517,"title":"TechnoServ Ukraine (TSU)","logoURL":"https://old.roi4cio.com/uploads/roi/company/TSU.png","alias":"tekhnoserv-ukraina-tsu","address":"4, Vaclav Havel blvd.,Kyiv, 03067 Kyiv, n/a 03164, UA","roles":[],"description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration, building corporate-class info-communication systems and telecommunication networks for communications service providers. \r\n“Technoserv Ukraine” incorporates and develops the informational and engineering systems based on in-house technological developments as well as solutions of the world market leaders of info-communication technologies. Totally more than 50 vendors, including CA, Cisco, IBM, Citrix, EMC, Hitachi Data Systems, HP, Microsoft, NetАpp, Oracle, SAF Tehnika, SAP, VMware are among “Technoserv Ukraine” long-term partners.<br />\r\nThe company has certified specialists in all areas of cooperation with partners, as well as &quot;Service Partner&quot;​ status of many vendors, thereby providing ongoing technical support of customers’ solutions, including 24x7x365 mode. “Technoserv Ukraine” has its own demonstration laboratory. Timely opportunity to test the performance of the proposed multi-vendor solutions and compatibility of all their components allows reduce the lifetime of the project, minimize customers’ costs and ensure the maximum reliability of implemented systems.<br />\r\nThe main achievement of the company is the number of large implemented projects since 2007.<br />\r\n“Technoserv Ukraine” customers are the largest enterprises of key industries: leading fixed and mobile operators, industry enterprises, financial organizations and banks, energy complex enterprises. Among the company's customers are: Vodafone Ukraine, lifecell, VOLIA, Raffaisen Bank Aval, SBERBANK, Alfa-Bank, Ukrenergo, insurance company &quot;Oranta&quot;​ and others.<br /><br />“Technoserv Ukraine” company has acquired a reputation of a reliable and competent business partner among its customers, thanks to a team of professionals, flexible project management system, well-functioning system of quality management and innovative approaches. The additional confirmation of &quot;Technoserv Ukraine&quot;​ comprehensive management system is the Certificate of ISO 9001: 2015 (DSTU ISO 9001: 2015).","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":8,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://tsu.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"TechnoServ Ukraine (TSU)","keywords":"","description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:title":"TechnoServ Ukraine (TSU)","og:description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:image":"https://old.roi4cio.com/uploads/roi/company/TSU.png"},"eventUrl":""},"vendors":[{"id":2781,"title":"Broadcom (CA Technologies)","logoURL":"https://old.roi4cio.com/uploads/roi/company/broadcom.jpg","alias":"broadcom-ca-technologies","address":"","roles":[],"description":"Broadcom, formerly known as&nbsp;CA Technologies and Computer Associates International, Inc. and CA, Inc., is an American publicly held corporation headquartered in New York City. It ranks as one of the largest independent software corporations in the world. The company creates systems software (and previously applications software) that runs in mainframe, distributed computing, virtual machine and cloud computing environments.\r\n\r\nThe company had been a provider of anti-virus and Internet security commercial software programs for personal computers during its venture into the business-to-consumer (&quot;B2C&quot;) market, today it is primarily known for its business-to-business (&quot;B2B&quot;) mainframe and distributed (client/server, etc.) information technology (&quot;IT&quot;) infrastructure applications since the spin off of their security products into Total Defense. CA Technologies states that its computer software products are used by &quot;a majority of the Fortune Global 500 companies, government organizations, educational institutions, and thousands of other companies in diverse industries worldwide.&quot; CA Technologies is also part of the Clinton Global Initiative.\r\n\r\nSource: https://en.wikipedia.org/wiki/CA_Technologies","companyTypes":[],"products":{},"vendoredProductsCount":5,"suppliedProductsCount":5,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.broadcom.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Broadcom (CA Technologies)","keywords":"software, Technologies, Global, company, into, applications, that, security","description":"Broadcom, formerly known as&nbsp;CA Technologies and Computer Associates International, Inc. and CA, Inc., is an American publicly held corporation headquartered in New York City. 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Other related products include CA Business Service Insight and Xtraction for CA Service Management.","shortDescription":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtraction for CA Service Management.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":17,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"CA Service Management","keywords":"Service, Management, Manager, capabilities, Desk, Asset, Business, Xtraction","description":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtract","og:title":"CA Service Management","og:description":"The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtract"},"eventUrl":"","translationId":225,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. 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The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. 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A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"","title":"Media"}},"comments":[],"referencesCount":0},{"id":129,"title":"Check Point Intrusion Prevention System Software Blade for logistics provider","description":"Unipart receive the flexibility and control of an in-house solution backed by technical specialists and strategic thought leaders\r\n\r\nOverview\r\nGlobal logistics provider Unipart operates across a range of market sectors including automotive, leisure, marine, manufacturing, mobile telecoms, rail, retail and technology.\r\n\r\nCustomers include Vodafone, Sainsbury’s, Sky, Homebase, Jaguar and Network Rail.\r\n\r\nFaced with an aging firewall estate that required increasing attention, Unipart, after exploring a fully managed service, engaged Bytes Security Partnerships (BSP) due to their ability to minimise capital expenditure and deliver tangible TCO savings without the need to outsource and lose in-house skills.\r\n\r\nChallenge\r\nBytes Security Partnerships (BSP) were invited to tender for the managed service business and decided to reassess Unipart’s requirements.\r\n\r\nBSP proposed a new and unique approach which would not only minimise capital expenditure but would deliver tangible TCO savings over a 3 year period with no need for a managed service or loss of in-house skills.\r\n\r\nThis proposal created a three year partnership, a co-managed service to provide Unipart the flexibility and control of a full in-house solution backed up by BSP’s technical specialists and strategic thought leadership..\r\n\r\nSolution\r\nBSP provided a central security solution to support Unipart’s firewall replacement programme which included: Re-organisation of the firewall estate so that only the 8 end of life firewalls needed replacement instead of the 22 quoted in alternative offerings.\r\n\r\nThis significantly reduced the capital cost of replacements and provided Unipart with commonsense advice on Check Point lifecycle management.&quot;Built in” upgrades over the life of the partnership which ensures Unipart will not face an end of life situation during the life of the contract.The introduction of the Check Point IPS and Event Correlation Blades coupled with a range of quarterly audit and health check services to assist Unipart in addressing their ongoing requirements for PCI compliance and rule based management.\r\n\r\nThis ensures that Unipart reduces its exposure to security risks and can leverage compliance in their bid to acquire new clients.SPARC Monitor gives Unipart an early warning system which enables them to be more proactive through being able to avoid downtime weeks in advance.\r\n\r\nThe service also provides capacity planning information which will give Unipart a competitive advantage in new business acquisitions.The project deliverables were up and running in under 6 months, this being a challenging implementation for a project of this scale and complexity.\r\n\r\nThe latest releases of software were also rolled out quickly.\r\n\r\nOver the life of the project the Bytes managed system refreshes will future proof Unipart’s security systems. The solution mirrors the simplicity of a managed service at reduced cost and with less internal administration which embraces the principles of the Unipart Way. .\r\n\r\nBenefits\r\nBy taking on the full range of BSP services (SPARC, SPARC Audit and SPARC Monitor) Unipart has a reduced TCO and leveraged a competitive advantage through working with the right partner.\r\n\r\nBytes Security Partnerships and Unipart have developed a close working relationship and the solution has delivered all the key elements of a fully managed service in the most cost effective way whilst taking advantage of the investments that Unipart had already made..\r\n\r\nBy choosing Bytes SP to be our security partner, we have gained TCO savings and financial benefits and now have the confidence in our security systems to be able to support our compliance needs.\r\nServices Integration Manager, Unipart Group","alias":"check-point-intrusion-prevention-system-software-blade-for-logistics-provider","roi":0,"seo":{"title":"Check Point Intrusion Prevention System Software Blade for logistics provider","keywords":"Unipart, service, managed, with, which, life, Bytes, solution","description":"Unipart receive the flexibility and control of an in-house solution backed by technical specialists and strategic thought leaders\r\n\r\nOverview\r\nGlobal logistics provider Unipart operates across a range of market sectors including automotive, leisure, marine, ma","og:title":"Check Point Intrusion Prevention System Software Blade for logistics provider","og:description":"Unipart receive the flexibility and control of an in-house solution backed by technical specialists and strategic thought leaders\r\n\r\nOverview\r\nGlobal logistics provider Unipart operates across a range of market sectors including automotive, leisure, marine, ma"},"deal_info":"","user":{"id":2948,"title":"Unipart Group","logoURL":"https://old.roi4cio.com/uploads/roi/company/Unipart_Group.png","alias":"unipart-group","address":"","roles":[],"description":"\r\nUnipart Group is a leading provider of manufacturing, logistics and consultancy services.\r\nWhy this combination? 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At the heart of The Unipart Way is a commitment to engage employees at every level of the organisation and to provide people with the skills and knowledge to be great at whatever they do.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.unipart.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Unipart Group","keywords":"Unipart, provide, skills, Group, capabilities, range, customers, deliver","description":"\r\nUnipart Group is a leading provider of manufacturing, logistics and consultancy services.\r\nWhy this combination? We believe that these areas of expertise provide the skills, technologies and markets for continued growth. Our proprietary business system, The ","og:title":"Unipart Group","og:description":"\r\nUnipart Group is a leading provider of manufacturing, logistics and consultancy services.\r\nWhy this combination? We believe that these areas of expertise provide the skills, technologies and markets for continued growth. Our proprietary business system, The ","og:image":"https://old.roi4cio.com/uploads/roi/company/Unipart_Group.png"},"eventUrl":""},"supplier":{"id":2947,"title":"Bytes Technology Group UK","logoURL":"https://old.roi4cio.com/uploads/roi/company/Bytes_Technology_Group_UK.png","alias":"bytes-technology-group-uk","address":"","roles":[],"description":"Bytes Technology Group UK provides you with leading insights, expertise and practical help across Software Services and Security Solutions.\r\n\r\nBytes is part of the £2bn Altron Group. Our UK business began in 1982 and has grown profitably each year to reach a turnover in excess of £194m in FY2015, making us one of the largest software services and solutions businesses in the country.\r\n\r\nThe most important aspect of our business is our people. We value initiative, teamwork and achievement. Together, we focus on providing the highest levels of service so we can deliver our ultimate goal – your satisfaction.\r\n\r\nOur customers include leading brands, such as Marks & Spencer, BBC, Specsavers, NHS, Clifford Chance, BUPA, United Utilities, Hiscox, Allen & Overy LLP and thousands more across retail, media, finance, manufacturing, legal, the NHS and the public sector.\r\n\r\nWe also work closely with the majority of IT vendors and are delighted to have received honours, including Microsoft Worldwide Partner of the Year Winner three times in four years, and CheckPoint European Partner of the Year, to name a few of our recent awards.\r\n\r\nNeed to know more? Please explore our website and get in touch with any questions. We'll be delighted to help.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":2,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.bytes.co.uk/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Bytes Technology Group UK","keywords":"Bytes, Group, with, business, Partner, more, delighted, Year","description":"Bytes Technology Group UK provides you with leading insights, expertise and practical help across Software Services and Security Solutions.\r\n\r\nBytes is part of the £2bn Altron Group. Our UK business began in 1982 and has grown profitably each year to reach a t","og:title":"Bytes Technology Group UK","og:description":"Bytes Technology Group UK provides you with leading insights, expertise and practical help across Software Services and Security Solutions.\r\n\r\nBytes is part of the £2bn Altron Group. Our UK business began in 1982 and has grown profitably each year to reach a t","og:image":"https://old.roi4cio.com/uploads/roi/company/Bytes_Technology_Group_UK.png"},"eventUrl":""},"vendors":[{"id":171,"title":"Check Point","logoURL":"https://old.roi4cio.com/uploads/roi/company/checkpoint_logo.png","alias":"check-point","address":"","roles":[],"description":"Check Point Software Technologies Ltd. is an international provider of software and combined hardware and software products for IT security, including network security, endpoint security, data security and security management.\r\n\r\nAs of 2016 the company has approximately 3,400 employees worldwide. Headquartered in Tel Aviv, Israel, the company has development centers in Israel, California (ZoneAlarm), Sweden (Former Protect Data development centre), and Belarus. The company has main offices in the United States, in San Carlos, California, in Dallas, Texas, in Ottawa, Ontario, Canada, and Sydney Australia.\r\n\r\nCheck Point competes in the antivirus industry against AVG, Avira, ESET, F-Secure, Kaspersky, McAfee, Panda Security, Sophos and Symantec among others.","companyTypes":[],"products":{},"vendoredProductsCount":7,"suppliedProductsCount":7,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":2,"vendorPartnersCount":0,"supplierPartnersCount":38,"b4r":0,"categories":{},"companyUrl":"www.checkpoint.com","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Check Point","keywords":"security, company, Point, Check, California, Israel, development, software","description":"Check Point Software Technologies Ltd. is an international provider of software and combined hardware and software products for IT security, including network security, endpoint security, data security and security management.\r\n\r\nAs of 2016 the company has app","og:title":"Check Point","og:description":"Check Point Software Technologies Ltd. is an international provider of software and combined hardware and software products for IT security, including network security, endpoint security, data security and security management.\r\n\r\nAs of 2016 the company has app","og:image":"https://old.roi4cio.com/uploads/roi/company/checkpoint_logo.png"},"eventUrl":""}],"products":[{"id":496,"logo":false,"scheme":false,"title":"Check Point Intrusion Prevention System Software Blade","vendorVerified":0,"rating":"2.40","implementationsCount":1,"suppliersCount":0,"alias":"check-point-intrusion-prevention-system-software-blade","companyTypes":[],"description":"The Check Point Intrusion Prevention System (IPS) Software Blade combines industry-leading IPS protection with breakthrough performance at a lower cost than traditional, stand-alone IPS software solutions. The IPS Software Blade delivers complete and proactive intrusion prevention – all with the deployment and management advantages of a unified and extensible next-generation firewall solution.\r\n<span style=\"font-weight: bold;\">Benefits</span>\r\n<ul><li>Next-generation security prevention, protection and performance</li><li>Industry-leading intrusion protection and firewall—as tested NSS Labs—delivers 1,000s of signature, behavioral and preemptive protections</li><li>Check Point is ranked #1 in Microsoft and Adobe threat coverage</li><li>Combines with best-of-breed firewall, application control, URL filtering, DLP and more on the most comprehensive, network-class next gen firewall</li><li>Unrivaled, multi-Gigabit performance in an integrated IPS</li><li>Up to 15 Gbps of IPS and 30 Gbps of firewall throughput</li><li>Stateful Inspection and SecureXL technology deliver multi-tier IPS inspection and accelerated IPS throughput</li><li>CoreXL technology provides the most efficient and high-performance use of multi-core technologies</li><li>Lowest TCO and fastest ROI of any enterprise-class firewall solution</li><li>One-click activation of IPS and firewall protection on any Check Point gateway</li><li>Delivers unmatched extensibility and flexibility—all without adding CapEx</li><li>Integrated into Check Point Software Blade Architecture for on-demand security</li></ul>\r\nThe Check Point IPS Software Blade is delivering better security than our previous IPS software solution and at a lower cost. Check Point has designed the IPS software blade for efficient resource utilization, which improves performance, mission critical availability, and uptime.\r\n<span style=\"font-weight: bold;\">Complete Intrusion Prevention System (IPS) Functionality</span>\r\nThe Intrusion Protection System Software Blade complements firewall protection, further securing your network without degrading gateway performance.\r\n<span style=\"font-weight: bold;\">Full-featured IPS</span>\r\nThe IPS Software Blade provides a complete Intrusion Prevention System security solution, providing comprehensive network protection against malicious and unwanted network traffic, including:\r\n<ul><li>Malware attacks</li><li>Dos and DDoS attacks</li><li>Application and server vulnerabilities</li><li>Insider threats</li><li>Unwanted application traffic, including IM and P2P</li><li>Geo-protections</li></ul>\r\nGeo-protections enforce or monitor traffic based on the source or destination country. Create a geo-protection policy with exceptions to allow legitimate traffic through while blocking or monitoring traffic from unknown and untrusted sources. Monitor activity with the SmartEvent Software Blade.\r\n<span style=\"font-weight: bold;\">Trusted Security</span>\r\nReal-Time protections – The IPS Software Blade is constantly updated with new defenses against emerging threats. Many of the IPS protections are pre-emptive, providing defenses before vulnerabilities are discovered or exploits are even created.\r\nMicrosoft vulnerability coverage – Check Point is ranked #1 in Microsoft threat coverage, including preemptive protections against emerging vulnerabilities and exploits.\r\n<span style=\"font-weight: bold;\">Multi-gigabit Integrated IPS Performance</span>\r\nDelivers up to 15 Gbps of IPS throughput with the default IPS profile. The IPS Software Blade incorporates a high-speed pattern matching engine that does multi-layered, 2-tier inspection for maximum performance with thousands of protections enabled.\r\n<span style=\"font-weight: bold;\">Dynamic Threat Management</span>\r\nWith the IPS Software Blade and the SmartEvent Software Blade you gain a new, dynamic management paradigm for today’s high volume, real-time and evolving threat environment.\r\nCheck Point threat management workflows allow you to handle constant change quickly and efficiently, reducing your management overhead and allowing you to confidently and promptly deploy protections.\r\n<span style=\"font-weight: bold;\">The IPS Software Blade offers:</span>\r\n<ul><li>New protections sandbox – Build confidence in a ‘sandbox’ environment with no impact on your network.</li><li>Automatic protection activation – Activation of new protections, based on configurable parameters (performance impact, confidence index, threat severity). The difficulties of constant, individual management of thousands of protections are eliminated.</li><li>Unified Management – The IPS blade is configured and managed through a common Check Point management interface—the same one used to manage other security gateway Software Blades and Check Point dedicated IPS.</li><li>Configurable, actionable monitoring – Track events through detailed reports and logs of what is most important. The new Security Management Software Blade for IPS and Security Provisioning Software Blade simplify threat analysis and reduce operational overhead.</li><li>Business-level views – Customizable reports provide easy monitoring of critical security events associated with your business-critical systems.</li><li>Multi-dimensional sorting – Drag-and-drop columns of event data and the information will be automatically re-ordered.</li><li>Actionable event logs – Edit the associated protection, create an exception or view packet data directly from log entries.</li></ul>","shortDescription":"The Check Point Intrusion Prevention System (IPS) Software Blade combines industry-leading IPS protection with breakthrough performance at a lower cost than traditional, stand-alone IPS software solutions.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":2,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Check Point Intrusion Prevention System Software Blade","keywords":"Software, Blade, Point, with, Check, protections, protection, security","description":"The Check Point Intrusion Prevention System (IPS) Software Blade combines industry-leading IPS protection with breakthrough performance at a lower cost than traditional, stand-alone IPS software solutions. The IPS Software Blade delivers complete and proactive","og:title":"Check Point Intrusion Prevention System Software Blade","og:description":"The Check Point Intrusion Prevention System (IPS) Software Blade combines industry-leading IPS protection with breakthrough performance at a lower cost than traditional, stand-alone IPS software solutions. The IPS Software Blade delivers complete and proactive"},"eventUrl":"","translationId":497,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":560,"title":"IPC - Information Protection and Control - Appliance","alias":"ipc-information-protection-and-control-appliance","description":" Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC class hardware solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information.\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC apparel solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold;\">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold;\">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IPC_Information_Protection_and_Control_Appliance.png"},{"id":457,"title":"DDoS Protection","alias":"ddos-protection","description":" A denial-of-service attack (DoS attack) is a cyber-attack in which the perpetrator seeks to make a machine or network resource unavailable to its intended users by temporarily or indefinitely disrupting services of a host connected to the Internet. Denial of service is typically accomplished by flooding the targeted machine or resource with superfluous requests in an attempt to overload systems and prevent some or all legitimate requests from being fulfilled.\r\nIn a distributed denial-of-service attack (DDoS attack), the incoming traffic flooding the victim originates from many different sources. This effectively makes it impossible to stop the attack simply by blocking a single source.\r\nA DoS or DDoS attack is analogous to a group of people crowding the entry door of a shop, making it hard for legitimate customers to enter, disrupting trade.\r\nCriminal perpetrators of DoS attacks often target sites or services hosted on high-profile web servers such as banks or credit card payment gateways. Revenge, blackmail and activism can motivate these attacks. ","materialsDescription":" <span style=\"font-weight: bold;\">What are the Different Types of DDoS Attacks?</span>\r\nDistributed Denial of Service attacks vary significantly, and there are thousands of different ways an attack can be carried out (attack vectors), but an attack vector will generally fall into one of three broad categories:\r\n<span style=\"font-weight: bold;\">Volumetric Attacks:</span>\r\nVolumetric attacks attempt to consume the bandwidth either within the target network/service or between the target network/service and the rest of the Internet. These attacks are simply about causing congestion.\r\n<span style=\"font-weight: bold;\">TCP State-Exhaustion Attacks:</span>\r\nTCP State-Exhaustion attacks attempt to consume the connection state tables which are present in many infrastructure components such as load-balancers, firewalls and the application servers themselves. Even high capacity devices capable of maintaining state on millions of connections can be taken down by these attacks.\r\n<span style=\"font-weight: bold;\">Application Layer Attacks:</span>\r\nApplication Layer attacks target some aspect of an application or service at Layer-7. These are the deadliest kind of attacks as they can be very effective with as few as one attacking machine generating a low traffic rate (this makes these attacks very difficult to proactively detect and mitigate). Application layer attacks have come to prevalence over the past three or four years and simple application layer flood attacks (HTTP GET flood etc.) have been some of the most common denials of service attacks seen in the wild.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_DDoS_Protection.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":74,"title":"United Kingdom","name":"GBR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":178,"title":"No control over data access"},{"id":281,"title":"No IT security guidelines"},{"id":282,"title":"Unauthorized access to corporate IT systems and data"}]}},"categories":[{"id":560,"title":"IPC - Information Protection and Control - Appliance","alias":"ipc-information-protection-and-control-appliance","description":" Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC class hardware solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information.\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC apparel solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold;\">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold;\">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IPC_Information_Protection_and_Control_Appliance.png"},{"id":457,"title":"DDoS Protection","alias":"ddos-protection","description":" A denial-of-service attack (DoS attack) is a cyber-attack in which the perpetrator seeks to make a machine or network resource unavailable to its intended users by temporarily or indefinitely disrupting services of a host connected to the Internet. Denial of service is typically accomplished by flooding the targeted machine or resource with superfluous requests in an attempt to overload systems and prevent some or all legitimate requests from being fulfilled.\r\nIn a distributed denial-of-service attack (DDoS attack), the incoming traffic flooding the victim originates from many different sources. This effectively makes it impossible to stop the attack simply by blocking a single source.\r\nA DoS or DDoS attack is analogous to a group of people crowding the entry door of a shop, making it hard for legitimate customers to enter, disrupting trade.\r\nCriminal perpetrators of DoS attacks often target sites or services hosted on high-profile web servers such as banks or credit card payment gateways. Revenge, blackmail and activism can motivate these attacks. ","materialsDescription":" <span style=\"font-weight: bold;\">What are the Different Types of DDoS Attacks?</span>\r\nDistributed Denial of Service attacks vary significantly, and there are thousands of different ways an attack can be carried out (attack vectors), but an attack vector will generally fall into one of three broad categories:\r\n<span style=\"font-weight: bold;\">Volumetric Attacks:</span>\r\nVolumetric attacks attempt to consume the bandwidth either within the target network/service or between the target network/service and the rest of the Internet. These attacks are simply about causing congestion.\r\n<span style=\"font-weight: bold;\">TCP State-Exhaustion Attacks:</span>\r\nTCP State-Exhaustion attacks attempt to consume the connection state tables which are present in many infrastructure components such as load-balancers, firewalls and the application servers themselves. Even high capacity devices capable of maintaining state on millions of connections can be taken down by these attacks.\r\n<span style=\"font-weight: bold;\">Application Layer Attacks:</span>\r\nApplication Layer attacks target some aspect of an application or service at Layer-7. These are the deadliest kind of attacks as they can be very effective with as few as one attacking machine generating a low traffic rate (this makes these attacks very difficult to proactively detect and mitigate). Application layer attacks have come to prevalence over the past three or four years and simple application layer flood attacks (HTTP GET flood etc.) have been some of the most common denials of service attacks seen in the wild.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_DDoS_Protection.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://www.bytes.co.uk/sectors/case-studies/unipart-group","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":884,"title":"CISCO CMX for OKKO filling station network","description":"Description is not ready yet","alias":"cisco-cmx-for-okko-filling-station-network","roi":0,"seo":{"title":"CISCO CMX for OKKO filling station network","keywords":"","description":"Description is not ready yet","og:title":"CISCO CMX for OKKO filling station network","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":308,"title":"Сoncern Galnaftogaz (OKKO)","logoURL":"https://old.roi4cio.com/uploads/roi/company/okko.png","alias":"koncern-galnaftogaz","address":"Mailing address 72 Heroiv UPA Str. 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Concern Galnaftogaz is also engaged into large and small wholesale of oil products and provides storage and transporting services of fuel to third parties.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":5,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.okko.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Сoncern Galnaftogaz (OKKO)","keywords":"Сoncern, Galnaftogaz, fuel, services, thro, retail, goods, consumer","description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:title":"Сoncern Galnaftogaz (OKKO)","og:description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:image":"https://old.roi4cio.com/uploads/roi/company/okko.png"},"eventUrl":""},"supplier":{"id":248,"title":"IT INTEGRATOR","logoURL":"https://old.roi4cio.com/uploads/roi/company/IT-Integrator_logo.png","alias":"it-integrator","address":"Киев, ул. Смоленская, 31-33, 3 корпус тел. (044) 538-00-69","roles":[],"description":"IT-Integrator - ukrainian system integrator, has a wide product range and high competencies in the field of IT. The company was founded December 5, 2000. 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Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. The company is expanding its research and development (R&amp;D) investments in areas such as the cloud platform, remote collaboration platform, analytics and telecommunications technologies.</span>","companyTypes":[],"products":{},"vendoredProductsCount":29,"suppliedProductsCount":29,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":7,"vendorImplementationsCount":42,"vendorPartnersCount":0,"supplierPartnersCount":125,"b4r":0,"categories":{},"companyUrl":"https://www.cisco.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cisco","keywords":"Index, networking, Cisco, company, Russell, 1000, June, Average","description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. 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As the undisputed leader in the Wi-Fi market with over seven years of experience in Wi-Fi location, Cisco is a trusted partner\r\nCisco Connected Mobile Experiences (CMX) uses a high-density wireless network with the Cisco® Mobility Services Engine, which enables organizations to collect aggregated location data for Wi-Fi users. CMX Analytics is a data visualization module that helps organizations use the network as a source of data for business analysis, highlight behavioral patterns and trends, which, in turn, can help businesses make informed decisions about how to improve customer service and improve their quality. service.<br /><span style=\"font-weight: bold;\"><br />Benefits</span>\r\nWith the CMX solution, you can:\r\n<ul><li>Analyze business performance and optimize marketing activities through quantitative analysis of activity at your facility, for example, determining the patency of a particular store</li></ul>\r\n<ul><li>Increase the profitability per square meter by optimizing the location using the detailed traffic of the outlet, the conversion rate of visitors into customers, as well as other information, up to specific zones, as well as quantifying the implementation of changes</li></ul>\r\n<ul><li>Increase customer satisfaction by ensuring that there are enough staff during peak periods</li></ul>\r\n<ul><li>Increase profitability using location data for optimal mobile marketing campaigns.</li></ul>","shortDescription":"Thanks to Cisco CMX solutions, Wi-Fi from a familiar means of accessing the network can turn into a powerful tool for analytics, encouraging customers and generating additional profit.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Connected Mobile Experiences (CMX)","keywords":"","description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. As the undi","og:title":"Cisco Connected Mobile Experiences (CMX)","og:description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. As the undi"},"eventUrl":"","translationId":4761,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":252,"title":"Increase Customer Base"},{"id":262,"title":"Support Customers"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":340,"title":"Low quality of customer service"},{"id":371,"title":"No control over the state of communication channels"},{"id":375,"title":"No support for mobile and remote users"},{"id":388,"title":"Failure to attract new customers"},{"id":389,"title":"Customer attrition"},{"id":390,"title":"Low quality of customer support"},{"id":392,"title":"Lengthy production timelines"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://it-integrator.ua/ru/project/postroenie-umnoy-besprovodnoy-infrastruktury-v-seti-okko","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":902,"title":"Cisco Nexus 9000, Cisco ISE for the Ministry of Finance of UkraineNexus 9000, Cisco ISE для Министерства финансов Украины","description":"Description is not ready yet","alias":"cisco-nexus-9000-cisco-ise-for-the-ministry-of-finance-of-ukraine","roi":0,"seo":{"title":"Cisco Nexus 9000, Cisco ISE for the Ministry of Finance of UkraineNexus 9000, Cisco ISE для Министерства финансов Украины","keywords":"","description":"Description is not ready yet","og:title":"Cisco Nexus 9000, Cisco ISE for the Ministry of Finance of UkraineNexus 9000, Cisco ISE для Министерства финансов Украины","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":498,"title":"Ministry of Finance of Ukraine","logoURL":"https://old.roi4cio.com/uploads/roi/company/Ministerstvo_finansov_Ukrainy.png","alias":"ministerstvo-finansov-ukrainy","address":"","roles":[],"description":" The Ministry of Finance of Ukraine is a central executive agency in Ukraine charged with developing and implementing national financial and budget policies, and with defining national policies in customs and taxation. The ministry is responsible for ensuring that the state has enough resources to perform its functions and that financial policies promote economic growth.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.minfin.gov.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ministry of Finance of Ukraine","keywords":"Украины, Министерство, финансов, которого, исполнительной, власти, деятельность, направленной","description":" The Ministry of Finance of Ukraine is a central executive agency in Ukraine charged with developing and implementing national financial and budget policies, and with defining national policies in customs and taxation. The ministry is responsible for ensuring ","og:title":"Ministry of Finance of Ukraine","og:description":" The Ministry of Finance of Ukraine is a central executive agency in Ukraine charged with developing and implementing national financial and budget policies, and with defining national policies in customs and taxation. The ministry is responsible for ensuring ","og:image":"https://old.roi4cio.com/uploads/roi/company/Ministerstvo_finansov_Ukrainy.png"},"eventUrl":""},"supplier":{"id":246,"title":"SI BIS","logoURL":"https://old.roi4cio.com/uploads/roi/company/sibis-logo.png","alias":"si-bis","address":"г. Киев, 04073, ул. Рылеева, 10-А +38 (044) 499-12-12","roles":[],"description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. The company was founded in 2003 and has more than 12 years a reliable IT partner for more than 400 Ukrainian companies.\r\n\r\nSI BIS has a high competence in the promotion of integrated IBM solutions, Cisco and the Microsoft, is a recognized leader in the provision of services and technical support, implementing complex consulting projects and provides a wide range of services to optimize the information and business processes for organizations.\r\n\r\nUsing industry experience and global best practices, deep technological expertise, a balanced portfolio of solutions and predictive model of service and technical support, the company SI BIS helps customers to simplify and rationalize the management of their business.","companyTypes":[],"products":{},"vendoredProductsCount":6,"suppliedProductsCount":203,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":42,"vendorImplementationsCount":16,"vendorPartnersCount":9,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://sibis.com.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"SI BIS","keywords":"solutions, business, technical, services, support, than, more, company","description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. The company was founded in 2003 and has more than 12 years a reliable IT ","og:title":"SI BIS","og:description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. The company was founded in 2003 and has more than 12 years a reliable IT ","og:image":"https://old.roi4cio.com/uploads/roi/company/sibis-logo.png"},"eventUrl":""},"vendors":[{"id":170,"title":"Cisco","logoURL":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png","alias":"cisco","address":"","roles":[],"description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. The company is expanding its research and development (R&amp;D) investments in areas such as the cloud platform, remote collaboration platform, analytics and telecommunications technologies.</span>","companyTypes":[],"products":{},"vendoredProductsCount":29,"suppliedProductsCount":29,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":7,"vendorImplementationsCount":42,"vendorPartnersCount":0,"supplierPartnersCount":125,"b4r":0,"categories":{},"companyUrl":"https://www.cisco.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cisco","keywords":"Index, networking, Cisco, company, Russell, 1000, June, Average","description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:title":"Cisco","og:description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:image":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png"},"eventUrl":""}],"products":[{"id":716,"logo":false,"scheme":false,"title":"Cisco Nexus 9000 Series Switches","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"alias":"cisco-nexus-9000-series-switches","companyTypes":[],"description":"Cloud Scale ASIC technology\r\nInvestment protection with multi-speed ports 10/25/50/100G and line rate encryption, so you can scale as needed. Integrated and streaming analytics brings advance security. Unified ports supporting 10/25GbE and 8/16/32G fiber channel provides convergence.\r\nProgrammability for DevOps\r\nThe industry’s highly programmable switch with open APIs is ideal for DevOps environments. Nexus 9000 open programmability supports built-in DevOps automation tools such as Puppet, Chef, and Ansible.\r\nAutomation\r\nCisco ACI makes the application the focal point of infrastructure. It enables an agile, open, and secure architecture. You can reduce TCO, automate IT tasks, and accelerate data center application deployments.\r\nArchitectural flexibility\r\nGet energy-efficient deployment of 3-tier or leaf-spine architecture. Get flexible port configuration of 1/10/25/40/50/100 GE with storage networking support. This provides a foundation for ACI, our industry-leading automation solution.\r\nScalability\r\nGain up to 172.8 Tbps of nonblocking performance with less than 5-microsecond latency. The switches offer wire-speed gateway, bridging, routing, and our Border Gateway Protocol control plane for VXLAN. Segment routing eases virtualization.\r\nReal-time visibility and telemetry\r\nBuilt-in sensors support Cisco Tetration Analytics for rich traffic flow telemetry and line-rate data collection. Real-time buffer use per port and per queue helps keep track of application traffic patterns.\r\n","shortDescription":"Build a next-generation automated data center. Our Nexus 9000 Series delivers proven high performance and density, low latency, and exceptional power efficiency in a range of form factors. The switches operate in Cisco NX-OS Software or Application Centric Infrastructure (ACI) modes with ground-breaking Cloud Scale ASIC technology. They are ideal for traditional or fully automated data center deployments.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Nexus 9000 Series Switches","keywords":"with, application, open, DevOps, Cisco, telemetry, automation, traffic","description":"Cloud Scale ASIC technology\r\nInvestment protection with multi-speed ports 10/25/50/100G and line rate encryption, so you can scale as needed. Integrated and streaming analytics brings advance security. Unified ports supporting 10/25GbE and 8/16/32G fiber chann","og:title":"Cisco Nexus 9000 Series Switches","og:description":"Cloud Scale ASIC technology\r\nInvestment protection with multi-speed ports 10/25/50/100G and line rate encryption, so you can scale as needed. Integrated and streaming analytics brings advance security. Unified ports supporting 10/25GbE and 8/16/32G fiber chann"},"eventUrl":"","translationId":717,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":56,"title":"Router","alias":"router","description":"A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. Data sent through the internet, such as a web page or email, is in the form of data packets. A packet is typically forwarded from one router to another router through the networks that constitute an internetwork (e.g. the Internet) until it reaches its destination node.\r\nA router is connected to two or more data lines from different IP networks. When a data packet comes in on one of the lines, the router reads the network address information in the packet header to determine the ultimate destination. Then, using information in its routing table or routing policy, it directs the packet to the next network on its journey.\r\nThe most familiar type of IP routers are home and small office routers that simply forward IP packets between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an Internet service provider (ISP). More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone.\r\nThe main purpose of a router is to connect multiple networks and forward packets destined either for its own networks or other networks. A router is considered a layer-3 device because its primary forwarding decision is based on the information in the layer-3 IP packet, specifically the destination IP address. When a router receives a packet, it searches its routing table to find the best match between the destination IP address of the packet and one of the addresses in the routing table. Once a match is found, the packet is encapsulated in the layer-2 data link frame for the outgoing interface indicated in the table entry. A router typically does not look into the packet payload,[citation needed] but only at the layer-3 addresses to make a forwarding decision, plus optionally other information in the header for hints on, for example, quality of service (QoS). For pure IP forwarding, a router is designed to minimize the state information associated with individual packets. Once a packet is forwarded, the router does not retain any historical information about the packet.\r\nThe routing table itself can contain information derived from a variety of sources, such as a default or static routes that are configured manually, or dynamic routing protocols where the router learns routes from other routers. A default route is one that is used to route all traffic whose destination does not otherwise appear in the routing table; this is common – even necessary – in small networks, such as a home or small business where the default route simply sends all non-local traffic to the Internet service provider. The default route can be manually configured (as a static route), or learned by dynamic routing protocols, or be obtained by DHCP.\r\nA router can run more than one routing protocol at a time, particularly if it serves as an autonomous system border router between parts of a network that run different routing protocols; if it does so, then redistribution may be used (usually selectively) to share information between the different protocols running on the same router.\r\nBesides making a decision as to which interface a packet is forwarded to, which is handled primarily via the routing table, a router also has to manage congestion when packets arrive at a rate higher than the router can process. Three policies commonly used in the Internet are tail drop, random early detection (RED), and weighted random early detection (WRED). Tail drop is the simplest and most easily implemented; the router simply drops new incoming packets once the length of the queue exceeds the size of the buffers in the router. RED probabilistically drops datagrams early when the queue exceeds a pre-configured portion of the buffer, until a pre-determined max, when it becomes tail drop. WRED requires a weight on the average queue size to act upon when the traffic is about to exceed the pre-configured size, so that short bursts will not trigger random drops.\r\nAnother function a router performs is to decide which packet should be processed first when multiple queues exist. This is managed through QoS, which is critical when Voice over IP is deployed, so as not to introduce excessive latency.\r\nYet another function a router performs is called policy-based routing where special rules are constructed to override the rules derived from the routing table when a packet forwarding decision is made.\r\nRouter functions may be performed through the same internal paths that the packets travel inside the router. Some of the functions may be performed through an application-specific integrated circuit (ASIC) to avoid overhead of scheduling CPU time to process the packets. Others may have to be performed through the CPU as these packets need special attention that cannot be handled by an ASIC.","materialsDescription":" <span style=\"font-weight: bold;\">What Is a Router?</span>\r\nRouters are the nodes that make up a computer network like the internet. The router you use at home is the central node of your home network.\r\nIt functions as an information manager between the internet and all devices that go online (i.e. all devices connected to the router). Generally speaking, routers direct incoming traffic to its destination.\r\nThis also makes your router the first line of security in protecting your home network from malicious online attacks.\r\n<span style=\"font-weight: bold;\">What Does a Router Do?</span>\r\nYour router handles network traffic. For example, to view this article, data packages coding for this website have to transit from our server, through various nodes on the internet, and finally through your router to arrive on your phone or computer. On your device, your browser decodes those data packages to display the article you’re currently reading.\r\nSince a typical household has more than one device that connects to the internet, you need a router to manage the incoming network signals. In other words, your router makes sure that the data packages coding for a website you want to view on your computer aren’t sent to your phone. It does that by using your device’s MAC address.\r\nWhile your router has a unique (external) IP address to receive data packages from servers worldwide, every device on your home network also carries a unique MAC address. Simply put, when you try to access information online, your router maintains a table to keep track of which device requested information from where. Based on this table, your router distributes incoming data packages to the correct recipient.\r\n<span style=\"font-weight: bold;\">What Is the Difference Between Modems and Routers?</span>\r\nA modem turns the proprietary network signal of your ISP (internet service provider) into a standard network signal. In theory, you can choose between multiple ISPs and some of them may use the same delivery route. Your modem knows which signals to read and translate.\r\nThe kind of modem your ISP will provide you with depends on how you’re connecting to the internet. For example, a DSL modem requires a different technology than a cable or fiber optic broadband modem. That’s because one uses the copper wiring of your telephone line, while the others use a coaxial or a fiber optic cable, respectively.\r\nThe DSL modem has to filter and read both the low frequencies that phone and voice data produce, as well as the high frequencies of internet data. Cable modems, on the other hand, have to differentiate between television and internet signals, which are transmitted on different channels, rather than different frequencies. Finally, fiber optic uses pulses of light to transmit information. The modem has to decode these signals into standard data packages.\r\nOnce the modem has turned the ISP’s network signal into data packages, the router can distribute them to the target device.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Router1.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":461,"logo":false,"scheme":false,"title":"CISCO ISE (Identity Services Engine)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"cisco-ise-identity-services-engine","companyTypes":[],"description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delivered with streamlined, centralized management that lets you scale securely in today's market.</p>\r\n<p>Username is a key element in determining access to a network. Username can also help you alert you users to potentially suspicious activity with their devices. It answers the all-important question of who is connected to your network.</p>\r\n<p>The Cisco Identity Services Engine (ISE) Passive Identity Connector centralizes, consolidates, and distributes identity information, including IP addresses, MAC addresses, and usernames. At the same time it offloads work from key infrastructure such as Microsoft Active Directory.</p>\r\n<p>Many servers on the network are active participants in user authentication. They take user credentials and either verify them or look them up in a dedicated repository such as Active Directory. Rather than being actively involved in user authentication, the Passive Identity Connector listens to the various authentication servers on the network. It centralizes the authentication information, becoming the single source of truth for its subscribers.</p>\r\n<p>The Passive Identity Connector distributes the session identity information to other devices on the network that are natural consumers of such information. These devices include firewalls, web security appliances, and traffic analyzers. Using the Cisco Platform Exchange Grid (pxGrid), the Cisco ISE Passive Identity Connector can support up to 20 subscribers.</p>\r\n<p><span style=\"font-weight: bold;\">Features:</span></p>\r\n<ul>\r\n<li>Centralized information</li>\r\n<li>Improved performance</li>\r\n<li>Syslog server support</li>\r\n<li>Active Directory support</li>\r\n<li>Kerberos SPAN support</li>\r\n<li>Endpoint probes</li>\r\n<li>Active Directory agent</li>\r\n<li>Support for custom APIs</li>\r\n<li>Citrix Terminal Server support</li>\r\n<li>High availability</li>\r\n<li>Migration support</li>\r\n<li>Virtual machine support</li>\r\n<li>Scalability</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Benefits:</span></p>\r\n<ul>\r\n<li>Consolidates data from multiple authentication sources, eliminating the need for every system that requires authentication data to interact with every authentication source</li>\r\n<li>Eliminates the burden on an often-overtaxed infrastructure with a single system that caches data for other authentication data consumers</li>\r\n<li>Gathers authentication data from systems that support syslog</li>\r\n<li>Gathers authentication data from Active Directory through the Microsoft Windows Management Interface (WMI)</li>\r\n<li>Gathers Active Directory authentication data from switches supporting Kerberos SPAN</li>\r\n<li>Understands when endpoints log off</li>\r\n<li>Gathers authentication data from up to 10 Microsoft Active Directory domain controllers</li>\r\n<li>Gathers authentication data from systems that support a custom interface</li>\r\n<li>Gathers authentication data from Citrix Terminal Server</li>\r\n<li>Supports active/passive redundancy</li>\r\n<li>Customers may upgrade from the Cisco ISE Passive Identity Connector to Cisco ISE, adding the Passive Identity Connector node to an existing Cisco ISE cluster.</li>\r\n<li>Supports KVM, VMware, and Hyper-V</li>\r\n<li>Tailored to fit your organization with support for 3,000 and 300,000 sessions</li>\r\n</ul>\r\n","shortDescription":"Cisco Identity Services Engine - усовершенствование мониторинга, контроль доступа, сдерживание угроз","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":8,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"CISCO ISE (Identity Services Engine)","keywords":"","description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delive","og:title":"CISCO ISE (Identity Services Engine)","og:description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delive"},"eventUrl":"","translationId":3074,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":205,"title":"NAC - Network Access Control","alias":"nac-network-access-control","description":"<span style=\"font-weight: bold; \">Network Access Control (NAC)</span> is an approach to computer security that attempts to unify endpoint security technology (such as antivirus, host intrusion prevention, and vulnerability assessment), user or system authentication and network security enforcement. NAC solutions have become an extremely valuable tool in recent years, as mobile devices and the Internet of Things (IoT) have surged to prominence in various industries across the world. These new pieces of emerging technology come with their own set of vulnerabilities, which poses a challenge to IT security experts. \r\nNAC systems are put into place to make sure that anyone who enters the system, both in terms of users and devices, is authorized. After being routed the efforts at connection, the network access control system confirms privileges using an identity and access management (IAM, a program that checks users for appropriate permissions to access data materials, as indicated by internal policies). With the information from the IAM, along with a pre-established list of rules, the NAC software is able to smartly accept or deny access requests.\r\nFortunately, NAC products are designed to handle large enterprise networks that have a range of device types trying to connect at all times. Without a NAC in place, companies take on a huge amount of risk by adopting a bring-your-own-device (BYOD) policy, which allows employees and vendors to use their own smartphones and tablets on the local network. Network access control software and hardware require an upfront investment but prove their worth in the long run.","materialsDescription":"<h1 class=\"align-center\">&nbsp;How a NAC solution works?</h1>\r\nWhen you adopt a network access control solution, the first thing it will do is find all devices currently accessing the system; identify what kind of device they are; and determine whether to validate them and how to treat them using preestablished protocols designed by the company’s security personnel. A network access control system has rules related to a wide spectrum of devices, along with finely grained settings to help you determine permissions. A unified administrative system houses these rules and applies them as needed.\r\nMany companies will utilize NAC as their staff grows and they have an increasing number of devices to manage. These solutions are also helpful for achieving data protection across a variety of different branch locations. The difficulty of securing an organization and managing access has become especially overwhelming in an era when widespread incorporation of IOT devices is becoming more common throughout business; NAC is the fix. The general issue with bring your own device (BYOD), though, is what drew many businesses to this service.\r\n<h1 class=\"align-center\">How to Choose a Network Access Control Solution</h1>\r\nTo help narrow down your search for NAC products, you should first focus on tools that offer native integration with your enterprise’s existing software. You don’t want to have to change your infrastructure or network design in order to bring the NAC solution online. If you are heavily dependent on a cloud architecture, then look for solutions that are fully supported by your hosting provider.\r\nNext, think about what kind of proactive tools come included with the NAC suite. Some vendors offer all-in-one packages that feature a full virus scanning utility and firewall mechanism alongside everything else in the NAC. If your IT security strategy is not very mature, this kind of suite may be very helpful.\r\nOf course, one key factor when looking at NAC options is the price point. Some vendors will sell their products at a flat rate, while others are quickly going the route of Software as a Service (SaaS) subscription, an increasingly-popular business model that requires a monthly payment and ongoing contract. Think about the state of your IT budget while remembering that the upfront investment could save you lots of money down the road.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/NAC_-_Network_Access_Control__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":4784,"logo":false,"scheme":false,"title":"Cisco Prime Infrastructure","vendorVerified":0,"rating":"0.00","implementationsCount":3,"suppliersCount":0,"alias":"cisco-prime-infrastructure","companyTypes":[],"description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you can reap the benefits of One Management across both network and compute.\r\n<span style=\"font-weight: bold;\">Features and Capabilities</span><br />\r\nCisco Prime Infrastructure has what you need to simplify and automate management tasks while taking advantage of the intelligence of your Cisco networks. Product features and capabilities help you:<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Realize One Management</span></span><br />\r\nThis single, unified solution provides wired and wireless lifecycle management, and application visibility and control. It also offers policy monitoring and troubleshooting with the Cisco Identity Services Engine (ISE) and location-based tracking of mobility devices with the Cisco Mobility Services Engine (MSE). You can manage the network, devices, applications, and users – all from one place.<br />\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Consolidate Products</span></span><br />\r\nConsolidate management products and reduce the number of tools required to manage the network. Managing your network using Cisco Prime Infrastructure gives you greater visibility and control, with faster deployment and troubleshooting. You can spend more time transforming your business through innovation and differentiation<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Manage the Network for Mobile Collaboration</span></span><br />\r\nCisco Prime Infrastructure offers support for 802.11ac, correlated wired-wireless client visibility, spatial maps, Radio Frequency prediction tools, and much more. Simplify the management of the wireless infrastructure while solving problems faster and with fewer resources.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Simplify Intelligent WAN Management</span></span><br />\r\nTake management simplicity to the next level. Cisco Prime Infrastructure offers new, guided workflows for the Intelligent WAN and Converged Access, based on Cisco best practices. These workflows make new branch rollouts easy and fast, from setting up devices and services to automatically managing and monitoring them.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Extend Management to the Data Center</span></span><br />\r\nCisco Prime Infrastructure offers fault, configuration, accounting, performance, and security (FCAPS) management with 360-degree views of Cisco Unified Computing System Series B Blade Servers and Series C Rack Servers and Cisco Nexus switches, including the Application-Centric Infrastructure–ready Cisco Nexus 9000 Series Switches. Your data center is critical to service assurance. Manage it effectively with Cisco Prime Infrastructure.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Speed Time to Value with Device and Technology Packs</span></span><br />\r\nDevice Packs offer ongoing support of new Cisco devices and software releases. It provides parity within each device family, eliminating gaps in management operations, especially when it comes to service availability and troubleshooting. Technology Packs deliver new features between releases, accelerating time to value for high-demand functionality.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Scale Bigger</span></span><br />\r\nLarge or global organizations often distribute network management by domain, region, or country. Cisco Prime Infrastructure Operations Center lets you visualize up to 10 Cisco Prime Infrastructure instances, scaling your management infrastructure while maintaining central visibility and control.","shortDescription":"Cisco Prime Infrastructure: Simplify the management of wireless and wired networks.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Prime Infrastructure","keywords":"","description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c","og:title":"Cisco Prime Infrastructure","og:description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c"},"eventUrl":"","translationId":4785,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":254,"title":"Centralize management"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":175,"title":"Aging IT infrastructure"},{"id":366,"title":"IT infrastructure consumes a lot of power"},{"id":370,"title":"No automated business processes"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":374,"title":"IT infrastructure downtimes"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":56,"title":"Router","alias":"router","description":"A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. Data sent through the internet, such as a web page or email, is in the form of data packets. A packet is typically forwarded from one router to another router through the networks that constitute an internetwork (e.g. the Internet) until it reaches its destination node.\r\nA router is connected to two or more data lines from different IP networks. When a data packet comes in on one of the lines, the router reads the network address information in the packet header to determine the ultimate destination. Then, using information in its routing table or routing policy, it directs the packet to the next network on its journey.\r\nThe most familiar type of IP routers are home and small office routers that simply forward IP packets between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an Internet service provider (ISP). More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone.\r\nThe main purpose of a router is to connect multiple networks and forward packets destined either for its own networks or other networks. A router is considered a layer-3 device because its primary forwarding decision is based on the information in the layer-3 IP packet, specifically the destination IP address. When a router receives a packet, it searches its routing table to find the best match between the destination IP address of the packet and one of the addresses in the routing table. Once a match is found, the packet is encapsulated in the layer-2 data link frame for the outgoing interface indicated in the table entry. A router typically does not look into the packet payload,[citation needed] but only at the layer-3 addresses to make a forwarding decision, plus optionally other information in the header for hints on, for example, quality of service (QoS). For pure IP forwarding, a router is designed to minimize the state information associated with individual packets. Once a packet is forwarded, the router does not retain any historical information about the packet.\r\nThe routing table itself can contain information derived from a variety of sources, such as a default or static routes that are configured manually, or dynamic routing protocols where the router learns routes from other routers. A default route is one that is used to route all traffic whose destination does not otherwise appear in the routing table; this is common – even necessary – in small networks, such as a home or small business where the default route simply sends all non-local traffic to the Internet service provider. The default route can be manually configured (as a static route), or learned by dynamic routing protocols, or be obtained by DHCP.\r\nA router can run more than one routing protocol at a time, particularly if it serves as an autonomous system border router between parts of a network that run different routing protocols; if it does so, then redistribution may be used (usually selectively) to share information between the different protocols running on the same router.\r\nBesides making a decision as to which interface a packet is forwarded to, which is handled primarily via the routing table, a router also has to manage congestion when packets arrive at a rate higher than the router can process. Three policies commonly used in the Internet are tail drop, random early detection (RED), and weighted random early detection (WRED). Tail drop is the simplest and most easily implemented; the router simply drops new incoming packets once the length of the queue exceeds the size of the buffers in the router. RED probabilistically drops datagrams early when the queue exceeds a pre-configured portion of the buffer, until a pre-determined max, when it becomes tail drop. WRED requires a weight on the average queue size to act upon when the traffic is about to exceed the pre-configured size, so that short bursts will not trigger random drops.\r\nAnother function a router performs is to decide which packet should be processed first when multiple queues exist. This is managed through QoS, which is critical when Voice over IP is deployed, so as not to introduce excessive latency.\r\nYet another function a router performs is called policy-based routing where special rules are constructed to override the rules derived from the routing table when a packet forwarding decision is made.\r\nRouter functions may be performed through the same internal paths that the packets travel inside the router. Some of the functions may be performed through an application-specific integrated circuit (ASIC) to avoid overhead of scheduling CPU time to process the packets. Others may have to be performed through the CPU as these packets need special attention that cannot be handled by an ASIC.","materialsDescription":" <span style=\"font-weight: bold;\">What Is a Router?</span>\r\nRouters are the nodes that make up a computer network like the internet. The router you use at home is the central node of your home network.\r\nIt functions as an information manager between the internet and all devices that go online (i.e. all devices connected to the router). Generally speaking, routers direct incoming traffic to its destination.\r\nThis also makes your router the first line of security in protecting your home network from malicious online attacks.\r\n<span style=\"font-weight: bold;\">What Does a Router Do?</span>\r\nYour router handles network traffic. For example, to view this article, data packages coding for this website have to transit from our server, through various nodes on the internet, and finally through your router to arrive on your phone or computer. On your device, your browser decodes those data packages to display the article you’re currently reading.\r\nSince a typical household has more than one device that connects to the internet, you need a router to manage the incoming network signals. In other words, your router makes sure that the data packages coding for a website you want to view on your computer aren’t sent to your phone. It does that by using your device’s MAC address.\r\nWhile your router has a unique (external) IP address to receive data packages from servers worldwide, every device on your home network also carries a unique MAC address. Simply put, when you try to access information online, your router maintains a table to keep track of which device requested information from where. Based on this table, your router distributes incoming data packages to the correct recipient.\r\n<span style=\"font-weight: bold;\">What Is the Difference Between Modems and Routers?</span>\r\nA modem turns the proprietary network signal of your ISP (internet service provider) into a standard network signal. In theory, you can choose between multiple ISPs and some of them may use the same delivery route. Your modem knows which signals to read and translate.\r\nThe kind of modem your ISP will provide you with depends on how you’re connecting to the internet. For example, a DSL modem requires a different technology than a cable or fiber optic broadband modem. That’s because one uses the copper wiring of your telephone line, while the others use a coaxial or a fiber optic cable, respectively.\r\nThe DSL modem has to filter and read both the low frequencies that phone and voice data produce, as well as the high frequencies of internet data. Cable modems, on the other hand, have to differentiate between television and internet signals, which are transmitted on different channels, rather than different frequencies. Finally, fiber optic uses pulses of light to transmit information. The modem has to decode these signals into standard data packages.\r\nOnce the modem has turned the ISP’s network signal into data packages, the router can distribute them to the target device.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Router1.png"},{"id":205,"title":"NAC - Network Access Control","alias":"nac-network-access-control","description":"<span style=\"font-weight: bold; \">Network Access Control (NAC)</span> is an approach to computer security that attempts to unify endpoint security technology (such as antivirus, host intrusion prevention, and vulnerability assessment), user or system authentication and network security enforcement. NAC solutions have become an extremely valuable tool in recent years, as mobile devices and the Internet of Things (IoT) have surged to prominence in various industries across the world. These new pieces of emerging technology come with their own set of vulnerabilities, which poses a challenge to IT security experts. \r\nNAC systems are put into place to make sure that anyone who enters the system, both in terms of users and devices, is authorized. After being routed the efforts at connection, the network access control system confirms privileges using an identity and access management (IAM, a program that checks users for appropriate permissions to access data materials, as indicated by internal policies). With the information from the IAM, along with a pre-established list of rules, the NAC software is able to smartly accept or deny access requests.\r\nFortunately, NAC products are designed to handle large enterprise networks that have a range of device types trying to connect at all times. Without a NAC in place, companies take on a huge amount of risk by adopting a bring-your-own-device (BYOD) policy, which allows employees and vendors to use their own smartphones and tablets on the local network. Network access control software and hardware require an upfront investment but prove their worth in the long run.","materialsDescription":"<h1 class=\"align-center\">&nbsp;How a NAC solution works?</h1>\r\nWhen you adopt a network access control solution, the first thing it will do is find all devices currently accessing the system; identify what kind of device they are; and determine whether to validate them and how to treat them using preestablished protocols designed by the company’s security personnel. A network access control system has rules related to a wide spectrum of devices, along with finely grained settings to help you determine permissions. A unified administrative system houses these rules and applies them as needed.\r\nMany companies will utilize NAC as their staff grows and they have an increasing number of devices to manage. These solutions are also helpful for achieving data protection across a variety of different branch locations. The difficulty of securing an organization and managing access has become especially overwhelming in an era when widespread incorporation of IOT devices is becoming more common throughout business; NAC is the fix. The general issue with bring your own device (BYOD), though, is what drew many businesses to this service.\r\n<h1 class=\"align-center\">How to Choose a Network Access Control Solution</h1>\r\nTo help narrow down your search for NAC products, you should first focus on tools that offer native integration with your enterprise’s existing software. You don’t want to have to change your infrastructure or network design in order to bring the NAC solution online. If you are heavily dependent on a cloud architecture, then look for solutions that are fully supported by your hosting provider.\r\nNext, think about what kind of proactive tools come included with the NAC suite. Some vendors offer all-in-one packages that feature a full virus scanning utility and firewall mechanism alongside everything else in the NAC. If your IT security strategy is not very mature, this kind of suite may be very helpful.\r\nOf course, one key factor when looking at NAC options is the price point. Some vendors will sell their products at a flat rate, while others are quickly going the route of Software as a Service (SaaS) subscription, an increasingly-popular business model that requires a monthly payment and ongoing contract. Think about the state of your IT budget while remembering that the upfront investment could save you lots of money down the road.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/NAC_-_Network_Access_Control__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.sibis.com.ua/project/modernizatsiya-setevoj-infrastruktury/","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":904,"title":"Cisco Prime Infrastructure for Concern Galnaftogaz","description":"Description is not ready yet","alias":"cisco-prime-infrastructure-for-concern-galnaftogaz","roi":0,"seo":{"title":"Cisco Prime Infrastructure for Concern Galnaftogaz","keywords":"","description":"Description is not ready yet","og:title":"Cisco Prime Infrastructure for Concern Galnaftogaz","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":308,"title":"Сoncern Galnaftogaz (OKKO)","logoURL":"https://old.roi4cio.com/uploads/roi/company/okko.png","alias":"koncern-galnaftogaz","address":"Mailing address 72 Heroiv UPA Str. 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The company was founded in 2003 and has more than 12 years a reliable IT partner for more than 400 Ukrainian companies.\r\n\r\nSI BIS has a high competence in the promotion of integrated IBM solutions, Cisco and the Microsoft, is a recognized leader in the provision of services and technical support, implementing complex consulting projects and provides a wide range of services to optimize the information and business processes for organizations.\r\n\r\nUsing industry experience and global best practices, deep technological expertise, a balanced portfolio of solutions and predictive model of service and technical support, the company SI BIS helps customers to simplify and rationalize the management of their business.","companyTypes":[],"products":{},"vendoredProductsCount":6,"suppliedProductsCount":203,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":42,"vendorImplementationsCount":16,"vendorPartnersCount":9,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://sibis.com.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"SI BIS","keywords":"solutions, business, technical, services, support, than, more, company","description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. 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Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. The company is expanding its research and development (R&amp;D) investments in areas such as the cloud platform, remote collaboration platform, analytics and telecommunications technologies.</span>","companyTypes":[],"products":{},"vendoredProductsCount":29,"suppliedProductsCount":29,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":7,"vendorImplementationsCount":42,"vendorPartnersCount":0,"supplierPartnersCount":125,"b4r":0,"categories":{},"companyUrl":"https://www.cisco.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cisco","keywords":"Index, networking, Cisco, company, Russell, 1000, June, Average","description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:title":"Cisco","og:description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:image":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png"},"eventUrl":""}],"products":[{"id":4784,"logo":false,"scheme":false,"title":"Cisco Prime Infrastructure","vendorVerified":0,"rating":"0.00","implementationsCount":3,"suppliersCount":0,"alias":"cisco-prime-infrastructure","companyTypes":[],"description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you can reap the benefits of One Management across both network and compute.\r\n<span style=\"font-weight: bold;\">Features and Capabilities</span><br />\r\nCisco Prime Infrastructure has what you need to simplify and automate management tasks while taking advantage of the intelligence of your Cisco networks. Product features and capabilities help you:<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Realize One Management</span></span><br />\r\nThis single, unified solution provides wired and wireless lifecycle management, and application visibility and control. It also offers policy monitoring and troubleshooting with the Cisco Identity Services Engine (ISE) and location-based tracking of mobility devices with the Cisco Mobility Services Engine (MSE). You can manage the network, devices, applications, and users – all from one place.<br />\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Consolidate Products</span></span><br />\r\nConsolidate management products and reduce the number of tools required to manage the network. Managing your network using Cisco Prime Infrastructure gives you greater visibility and control, with faster deployment and troubleshooting. You can spend more time transforming your business through innovation and differentiation<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Manage the Network for Mobile Collaboration</span></span><br />\r\nCisco Prime Infrastructure offers support for 802.11ac, correlated wired-wireless client visibility, spatial maps, Radio Frequency prediction tools, and much more. Simplify the management of the wireless infrastructure while solving problems faster and with fewer resources.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Simplify Intelligent WAN Management</span></span><br />\r\nTake management simplicity to the next level. Cisco Prime Infrastructure offers new, guided workflows for the Intelligent WAN and Converged Access, based on Cisco best practices. These workflows make new branch rollouts easy and fast, from setting up devices and services to automatically managing and monitoring them.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Extend Management to the Data Center</span></span><br />\r\nCisco Prime Infrastructure offers fault, configuration, accounting, performance, and security (FCAPS) management with 360-degree views of Cisco Unified Computing System Series B Blade Servers and Series C Rack Servers and Cisco Nexus switches, including the Application-Centric Infrastructure–ready Cisco Nexus 9000 Series Switches. Your data center is critical to service assurance. Manage it effectively with Cisco Prime Infrastructure.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Speed Time to Value with Device and Technology Packs</span></span><br />\r\nDevice Packs offer ongoing support of new Cisco devices and software releases. It provides parity within each device family, eliminating gaps in management operations, especially when it comes to service availability and troubleshooting. Technology Packs deliver new features between releases, accelerating time to value for high-demand functionality.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Scale Bigger</span></span><br />\r\nLarge or global organizations often distribute network management by domain, region, or country. Cisco Prime Infrastructure Operations Center lets you visualize up to 10 Cisco Prime Infrastructure instances, scaling your management infrastructure while maintaining central visibility and control.","shortDescription":"Cisco Prime Infrastructure: Simplify the management of wireless and wired networks.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Prime Infrastructure","keywords":"","description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c","og:title":"Cisco Prime Infrastructure","og:description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c"},"eventUrl":"","translationId":4785,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.sibis.com.ua/project/monitoring-ta-upravlinnya-merezhevim-obladnannyam/","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":985,"title":"Cisco Prime Infrastructure for the Ukrainian provider VOLIA","description":"<span style=\"font-style: italic; \">Description is not ready yet</span>","alias":"cisco-prime-infrastructure-for-the-ukrainian-provider-volia","roi":0,"seo":{"title":"Cisco Prime Infrastructure for the Ukrainian provider VOLIA","keywords":"","description":"<span style=\"font-style: italic; \">Description is not ready yet</span>","og:title":"Cisco Prime Infrastructure for the Ukrainian provider VOLIA","og:description":"<span style=\"font-style: italic; \">Description is not ready yet</span>"},"deal_info":"","user":{"id":7139,"title":"VOLIA","logoURL":"https://old.roi4cio.com/uploads/roi/company/VOLJA.jpg","alias":"volja","address":"","roles":[],"description":" VOLIA is a leading national Ukrainian telecommunications provider that provides modern telecommunication services: analog, digital, HD- and interactive television, high-speed Internet access, as well as the services of one of the largest data centers in Ukraine.<br />The company offers up to 200 programs of Ukrainian and the best international television companies, observing all international standards in the field of copyright and related rights.<br />The number of employees of VOLIA is about 2000 people. These are recognized specialists in their industry, with vast experience and unique knowledge and skills that allow the company to constantly introduce innovative technical solutions.<br />Source: https://volia.com/rus/about/company/","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":2,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://volia.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"VOLIA","keywords":"","description":" VOLIA is a leading national Ukrainian telecommunications provider that provides modern telecommunication services: analog, digital, HD- and interactive television, high-speed Internet access, as well as the services of one of the largest data centers in Ukrai","og:title":"VOLIA","og:description":" VOLIA is a leading national Ukrainian telecommunications provider that provides modern telecommunication services: analog, digital, HD- and interactive television, high-speed Internet access, as well as the services of one of the largest data centers in Ukrai","og:image":"https://old.roi4cio.com/uploads/roi/company/VOLJA.jpg"},"eventUrl":""},"supplier":{"id":7517,"title":"TechnoServ Ukraine (TSU)","logoURL":"https://old.roi4cio.com/uploads/roi/company/TSU.png","alias":"tekhnoserv-ukraina-tsu","address":"4, Vaclav Havel blvd.,Kyiv, 03067 Kyiv, n/a 03164, UA","roles":[],"description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration, building corporate-class info-communication systems and telecommunication networks for communications service providers. \r\n“Technoserv Ukraine” incorporates and develops the informational and engineering systems based on in-house technological developments as well as solutions of the world market leaders of info-communication technologies. Totally more than 50 vendors, including CA, Cisco, IBM, Citrix, EMC, Hitachi Data Systems, HP, Microsoft, NetАpp, Oracle, SAF Tehnika, SAP, VMware are among “Technoserv Ukraine” long-term partners.<br />\r\nThe company has certified specialists in all areas of cooperation with partners, as well as &quot;Service Partner&quot;​ status of many vendors, thereby providing ongoing technical support of customers’ solutions, including 24x7x365 mode. “Technoserv Ukraine” has its own demonstration laboratory. Timely opportunity to test the performance of the proposed multi-vendor solutions and compatibility of all their components allows reduce the lifetime of the project, minimize customers’ costs and ensure the maximum reliability of implemented systems.<br />\r\nThe main achievement of the company is the number of large implemented projects since 2007.<br />\r\n“Technoserv Ukraine” customers are the largest enterprises of key industries: leading fixed and mobile operators, industry enterprises, financial organizations and banks, energy complex enterprises. Among the company's customers are: Vodafone Ukraine, lifecell, VOLIA, Raffaisen Bank Aval, SBERBANK, Alfa-Bank, Ukrenergo, insurance company &quot;Oranta&quot;​ and others.<br /><br />“Technoserv Ukraine” company has acquired a reputation of a reliable and competent business partner among its customers, thanks to a team of professionals, flexible project management system, well-functioning system of quality management and innovative approaches. The additional confirmation of &quot;Technoserv Ukraine&quot;​ comprehensive management system is the Certificate of ISO 9001: 2015 (DSTU ISO 9001: 2015).","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":8,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://tsu.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"TechnoServ Ukraine (TSU)","keywords":"","description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:title":"TechnoServ Ukraine (TSU)","og:description":" “Technoserv Ukraine” is the Ukrainian system integrator company, started its business in Ukraine in 2006. “Technoserv Ukraine” currently offers the whole spectrum of complex solutions and services to the Ukrainian customers in the field of system integration,","og:image":"https://old.roi4cio.com/uploads/roi/company/TSU.png"},"eventUrl":""},"vendors":[{"id":170,"title":"Cisco","logoURL":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png","alias":"cisco","address":"","roles":[],"description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, Cisco dominates the Internet Protocol (IP) -based network equipment segment, and also manufactures cybersecurity, video conferencing systems, and other network equipment and software. In addition, Cisco offers a number of cloud services. Cisco's primary customers are large enterprises and telecommunications service providers, but the company also sells products aimed at small businesses and the public sector. </span>\r\n\r\n<span lang=\"en\">Cisco offers products and services in four categories. The company's infrastructure platforms generate more than half of its revenue. This includes switching devices, routing devices, wireless communications, and data processing solutions. Applications that account for over 10% of revenue are primarily software related to networking and data processing platforms. </span>\r\n\r\n<span lang=\"en\">Applications include collaboration tools (unified communications, Cisco TelePresence video conferencing) as well as AppDynamics and Internet of Things software. The cybersecurity product category generates more than 5% of the company's revenue and includes network security, email security, identity and access, advanced threat protection, and unified exposure management products. In addition, Cisco offers consulting services. </span>\r\n\r\n<span lang=\"en\">Cisco's total revenue in fiscal 2020 was nearly $ 50 billion. The company is expanding its research and development (R&amp;D) investments in areas such as the cloud platform, remote collaboration platform, analytics and telecommunications technologies.</span>","companyTypes":[],"products":{},"vendoredProductsCount":29,"suppliedProductsCount":29,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":7,"vendorImplementationsCount":42,"vendorPartnersCount":0,"supplierPartnersCount":125,"b4r":0,"categories":{},"companyUrl":"https://www.cisco.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cisco","keywords":"Index, networking, Cisco, company, Russell, 1000, June, Average","description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:title":"Cisco","og:description":"<span lang=\"en\">Cisco Systems is a global manufacturer of network equipment: routers, switches and servers, as well as software for data transmission on the Internet and corporate networks. The company was founded in 1984 in San Jose (California, USA). Today, ","og:image":"https://old.roi4cio.com/uploads/roi/company/Cisco_logo.png"},"eventUrl":""}],"products":[{"id":4784,"logo":false,"scheme":false,"title":"Cisco Prime Infrastructure","vendorVerified":0,"rating":"0.00","implementationsCount":3,"suppliersCount":0,"alias":"cisco-prime-infrastructure","companyTypes":[],"description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you can reap the benefits of One Management across both network and compute.\r\n<span style=\"font-weight: bold;\">Features and Capabilities</span><br />\r\nCisco Prime Infrastructure has what you need to simplify and automate management tasks while taking advantage of the intelligence of your Cisco networks. Product features and capabilities help you:<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Realize One Management</span></span><br />\r\nThis single, unified solution provides wired and wireless lifecycle management, and application visibility and control. It also offers policy monitoring and troubleshooting with the Cisco Identity Services Engine (ISE) and location-based tracking of mobility devices with the Cisco Mobility Services Engine (MSE). You can manage the network, devices, applications, and users – all from one place.<br />\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Consolidate Products</span></span><br />\r\nConsolidate management products and reduce the number of tools required to manage the network. Managing your network using Cisco Prime Infrastructure gives you greater visibility and control, with faster deployment and troubleshooting. You can spend more time transforming your business through innovation and differentiation<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Manage the Network for Mobile Collaboration</span></span><br />\r\nCisco Prime Infrastructure offers support for 802.11ac, correlated wired-wireless client visibility, spatial maps, Radio Frequency prediction tools, and much more. Simplify the management of the wireless infrastructure while solving problems faster and with fewer resources.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Simplify Intelligent WAN Management</span></span><br />\r\nTake management simplicity to the next level. Cisco Prime Infrastructure offers new, guided workflows for the Intelligent WAN and Converged Access, based on Cisco best practices. These workflows make new branch rollouts easy and fast, from setting up devices and services to automatically managing and monitoring them.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Extend Management to the Data Center</span></span><br />\r\nCisco Prime Infrastructure offers fault, configuration, accounting, performance, and security (FCAPS) management with 360-degree views of Cisco Unified Computing System Series B Blade Servers and Series C Rack Servers and Cisco Nexus switches, including the Application-Centric Infrastructure–ready Cisco Nexus 9000 Series Switches. Your data center is critical to service assurance. Manage it effectively with Cisco Prime Infrastructure.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Speed Time to Value with Device and Technology Packs</span></span><br />\r\nDevice Packs offer ongoing support of new Cisco devices and software releases. It provides parity within each device family, eliminating gaps in management operations, especially when it comes to service availability and troubleshooting. Technology Packs deliver new features between releases, accelerating time to value for high-demand functionality.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Scale Bigger</span></span><br />\r\nLarge or global organizations often distribute network management by domain, region, or country. Cisco Prime Infrastructure Operations Center lets you visualize up to 10 Cisco Prime Infrastructure instances, scaling your management infrastructure while maintaining central visibility and control.","shortDescription":"Cisco Prime Infrastructure: Simplify the management of wireless and wired networks.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Prime Infrastructure","keywords":"","description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c","og:title":"Cisco Prime Infrastructure","og:description":"Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you c"},"eventUrl":"","translationId":4785,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":262,"title":"Support Customers"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":178,"title":"No control over data access"},{"id":340,"title":"Low quality of customer service"},{"id":390,"title":"Low quality of customer support"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"http://tsu.ua/wp-content/uploads/2018/01/TSU_listovka_read.pdf","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":707,"title":"Citrix for petrochemical company","description":"<span style=\"color: rgb(97, 97, 97); \">Chevron Phillips Chemical Company LP produces plastics and compounds used to manufacture more than 70,000 products ranging from food packaging to clean fuels, biodegradable solvents, medical devices, and more. To meet this massive demand, the company, based in The Woodlands, Texas, employs more than 5,000 workers worldwide and jointly operates 33 manufacturing and research centers with business partners.<br />As an engineer in the company’s Remote Connectivity and Mobility (RCM) team, Ryan Tsamouris’ role is to make sure that employees can work efficiently and effectively regardless of geographic location, device, or time of day. To facilitate this, the RCM team needed an integrated solution that could seamlessly deliver apps, data, and services that keep the company’s manufacturing workers and office employees connected and productive.<br />As part of a technology lifecycle, and after a thorough product comparison, the RCM team decided to implement Citrix Workspace to meet the company’s needs.</span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-weight: bold;\">Boosting security and increasing uptime</span><br />Today, Citrix Workspace—which includes Citrix XenMobile for device security, Citrix ShareFile for secure file sync and sharing, Citrix NetScaler for network security, and Citrix XenApp and Citrix XenDesktop for app and desktop delivery—is providing secure access to the apps and desktops employees use everywhere, from the manufacturing floor to the corporate office.<br />Citrix NetScaler Unified Gateway and the NetScaler application delivery controller allow staff to securely access the apps and data they need from any device and any location, without worrying about disruptive downtime. NetScaler Unified Gateway secures remote access to apps and desktops, and the NetScaler application delivery controller optimizes application performance with load balancing.<br />And to get visibility into everything, Chevron Phillips Chemical Company is also beginning to integrate NetScaler Management and Analytics System for end-to-end network and application insight, automation, and management.<br /><span style=\"font-style: italic;\">“All of this provides a layer of security and control that is proving to be very useful,”</span> says Tsamouris. <span style=\"font-style: italic;\">“Our critical services point to a load balancer, allowing monitoring of back-end services and providing the ability to add or remove resources without scheduling an outage.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\"><br />Improving user experience and unburdening IT staff</span><br />Chevron Phillips Chemical Company is using Citrix Workspace to empower employees to work from anywhere, on any device. Because XenMobile technology separates corporate apps and data from personal apps and data on users’ devices, employees can now work securely whenever and wherever they want.<br /><span style=\"font-style: italic;\">“We no longer have to manage employees’ personal devices,”</span> Tsamouris says. <span style=\"font-style: italic;\">“Instead, all we have to do is provide the apps and ensure that they meet the security requirements. This greatly simplifies our mobile strategy.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\"><span style=\"font-style: italic;\"></span><br />Sharing devices to cut costs</span><br />By using the XenApp solution along with XenMobile device management, Chevron Phillips Chemical Company was able to roll out a device-sharing program within its manufacturing facilities.<br /><span style=\"font-style: italic;\">“For manufacturing environments with shift workers, XenMobile’s shared device mode is very useful,”</span> Tsamouris says. <span style=\"font-style: italic;\">“For us, it means that when one shift worker signs off, another can simply sign on to the same tablet from the Secure Hub app. They get their single sign-on; they get their apps; and they’re off to work. As a result, we’re saving money on devices and simplifying our approach to mobile management within manufacturing.”</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\"><br />Increasing collaboration and productivity</span><br />With the ShareFile solution, the company’s mobile workforce can access, sync, and share files from any device, at any given moment.<br /><span style=\"font-style: italic;\">“The ShareFile mobile app was a big win for us because it meant our users were able to access their desktop files, network shares, and Microsoft SharePoint document libraries from the same mobile device while on the go,”</span> Tsamouris says.<br />The company will soon extend its use of ShareFile technology to include encrypted email service and workflows—both of which will contribute to the increased productivity and improved collaboration employees already are experiencing.<br /><br /><span style=\"font-style: italic;\">“Citrix Workspace gives us the freedom to use all these products without having to worry about additional licensing or add-ons,” Tsamouris says. “We no longer have to decide whether we have the resources to take on a project; we already know we have the platform and the solution to support it.”</span></span>","alias":"citrix-for-petrochemical-company","roi":0,"seo":{"title":"Citrix for petrochemical company","keywords":"","description":"<span style=\"color: rgb(97, 97, 97); \">Chevron Phillips Chemical Company LP produces plastics and compounds used to manufacture more than 70,000 products ranging from food packaging to clean fuels, biodegradable solvents, medical devices, and more. To meet thi","og:title":"Citrix for petrochemical company","og:description":"<span style=\"color: rgb(97, 97, 97); \">Chevron Phillips Chemical Company LP produces plastics and compounds used to manufacture more than 70,000 products ranging from food packaging to clean fuels, biodegradable solvents, medical devices, and more. To meet thi"},"deal_info":"","user":{"id":5100,"title":"Chevron Phillips Chemical","logoURL":"https://old.roi4cio.com/uploads/roi/company/Chevron_Phillips.png","alias":"chevron-phillips-chemical","address":"","roles":[],"description":"Chevron Phillips Chemical is a petrochemical company jointly owned by Chevron Corporation and Phillips 66. The company was formed July 1, 2000 by merging the chemicals operations of both Chevron Corporation and Phillips Petroleum Company. As equally-owned company, it is governed by a board of directors composed of two members from each of the parent companies. The company was actually named in a coin toss to determine which parent company name would be first and which would be last.<br />Chevron Phillips is headquartered in The Woodlands, Texas, a northern suburb of Houston, and is a major producer of ethylene, propylene, polyethylene, Alpha-olefins, Polyalphaolefins, aromatic compounds and a range of specialty chemicals.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.cpchem.com/en-us/Pages/default.aspx","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Chevron Phillips Chemical","keywords":"","description":"Chevron Phillips Chemical is a petrochemical company jointly owned by Chevron Corporation and Phillips 66. 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The company's key advantage was the OS source code license that Citrix received from Microsoft. The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. 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The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. 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Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. 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Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":449,"logo":false,"scheme":false,"title":"Citrix Endpoint Management (XenMobile)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"citrixendpointmanagementxenmobile","companyTypes":[],"description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retrieve asset inventories.</li> </ul>\r\n<ul> <li>Carry out actions on devices, such as a device wipe.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">MAM features of Endpoint Management let you:</span>\r\n<ul> <li>Secure apps and data on BYO mobile devices.</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps.</li> </ul>\r\n<ul> <li>Lock apps and wipe their data.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Withi a combination of MDM and MAM features, you can:</span>\r\n<ul> <li>Manage a corporate-issued device by using MDM</li> </ul>\r\n<ul> <li>Deploy device policies and apps</li> </ul>\r\n<ul> <li>Retrieve an asset inventory</li> </ul>\r\n<ul> <li>Wipe devices</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps</li> </ul>\r\n<ul> <li>Lock apps and wipe the data on devices</li> </ul>","shortDescription":"Citrix Endpoint Management (formerly XenMobile) is a solution for managing 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Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can waste searching across locations for information. This is all while dealing with performance and security issues that can further hinder the employee experience. Citrix Workspace is the only solution that delivers a unified, secure and intelligent workspace that lets people do their best work while maintaining a high-quality user experience.</p>\r\n<p>With Citrix Workspace users get a seamless work experience regardless of the type of app, device, network, or location, without a lot of extra steps. IT maintains control and visibility of SaaS, mobile, virtual, and web apps with a simple and integrated solution that enhances user experience, giving them the best tool to work efficiently. <a class=\"external-link-new-window\" title=\"Opens internal link in current window\" href=\"https://www.citrix.com/products/citrix-workspace/\" target=\"_blank\" rel=\"noopener\">Compare </a>below to see which product best suits your business needs.</p>\r\n<p><span style=\"font-weight: bold;\">Citrix Workspace</span></p>\r\n<ul>\r\n<li>Provides employees a single, actionable view into all of their systems.</li>\r\n</ul>\r\n<ul>\r\n<li>Breaks down complex SaaS applications into single-purpose streamlined workflows.</li>\r\n</ul>\r\n<ul>\r\n<li>Automates work by pushing important information and tasks to any device, intranet or messenger.</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Services included</span></p>\r\n<ul>\r\n<li>Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Endpoint Management (formerly XenMobile Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Content Collaboration (ShareFile integration)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Access Control</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Analytics</li>\r\n</ul>","shortDescription":"Combine the benefits of app and desktop virtualization, endpoint management, content collaboration and web/SaaS access control to deliver the secure digital workspace your business needs.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Workspace","keywords":"","description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. 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Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":20,"title":"Belgium","name":"BEL"},{"id":47,"title":"Colombia","name":"COL"},{"id":177,"title":"Qatar","name":"QAT"},{"id":182,"title":"Saudi Arabia","name":"SAU"},{"id":187,"title":"Singapore","name":"SGP"},{"id":220,"title":"United States","name":"USA"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":9,"title":"Support Decision Making"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"},{"id":178,"title":"No control over data access"},{"id":346,"title":"Shortage of inhouse IT resources"},{"id":348,"title":"No centralized control over IT systems"},{"id":371,"title":"No control over the state of communication channels"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":382,"title":"High costs of IT personnel"},{"id":383,"title":"Shortage of inhouse IT engineers"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.ru/customers/chevron-phillips-chemical-company-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":672,"title":"Citrix SD-WAN for governmental agency","description":"Citrix partner Zentura introduced the Danish AgriFish Agency to Citrix NetScaler SD-WAN at a Citrix Synergy event in 2015. The Citrix NetScaler SD-WAN works by automatically selecting cellular or satellite communication links, depending on local conditions, so that traffic flows across the best connection without any manual intervention. Combined with Citrix XenDesktop and XenApp, NetScaler SD-WAN gives end users remote access to their applications without performance problems.\r\nThe Agency first conducted a proof of concept by installing NetScaler SD-WAN appliances on a control ship in the North Sea as well as at the agency's data center. &quot;Only one month after we went into production, the benefits were very obvious,&quot; says Bjarne Lund, team manager for infrastructure development at AgriFish. &quot;NetScaler SD-WAN consolidates multiple connections, so now the control vessel can make use of 3G/4G/LTE from all four cellular suppliers and satellite at the same time. The mobile coverage is increased dramatically.&quot;\r\nKey Benefits Ensuring reliable connectivity at sea\r\nAgency staff no longer struggle to maintain connectivity when at sea. &quot;Mobile data coverage has significantly increased,&quot; says Lund. &quot;Before, we were very lucky to have a signal 5 to 8 nautical miles from shore; now users have coverage up to 23 nautical miles from Skagen!&quot; As a result, crews are able to focus their efforts on their inspection work, rather than spend time searching for a connection.\r\nSimplifying management and oversight of connections ","alias":"citrix-sd-wan-for-governmental-agency","roi":0,"seo":{"title":"Citrix SD-WAN for governmental agency","keywords":"","description":"Citrix partner Zentura introduced the Danish AgriFish Agency to Citrix NetScaler SD-WAN at a Citrix Synergy event in 2015. 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Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:title":"Citrix","og:description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:image":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png"},"eventUrl":""}],"products":[{"id":137,"logo":false,"scheme":false,"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","vendorVerified":0,"rating":"2.40","implementationsCount":7,"suppliersCount":0,"alias":"citrix-virtual-apps-and-desktops-xenapp-and-xendesktop","companyTypes":[],"description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktop","og:title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","og:description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktop"},"eventUrl":"","translationId":138,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3140,"logo":false,"scheme":false,"title":"Citrix SD-WAN","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-sd-wan","companyTypes":[],"description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivity and performance that keeps the workspace always-on. Only Citrix SD-WAN delivers:<br /><br />\r\n<ul> <li>Unparalleled experience for SaaS, cloud, and virtual applications</li> </ul>\r\n<ul> <li>Choice of deployment options with automated connectivity to the cloud</li> </ul>\r\n<ul> <li>Integrated visibility and control over all aspects of the WAN</li> </ul>\r\nIn connection with the increased use of business-critical web applications, modern global networks (WANs) operate under load that exceeds their capacity. Extending the network with Multiprotocol Label Switching (MPLS) solutions is a traditional approach, but can be expensive. On the other hand, alternatives like broadband and other types of Internet connections cost less, but they are not always acceptable for certain applications. Global network virtualization technologies can help optimize the bandwidth of such a network in an organization at a lower cost compared to traditional solutions.","shortDescription":"Citrix SD-WAN simplifies branch networking with a high-performance workspace experience when accessing SaaS apps, cloud workloads, virtual apps and desktops, or traditional data center resources","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix SD-WAN","keywords":"","description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit","og:title":"Citrix SD-WAN","og:description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit"},"eventUrl":"","translationId":3141,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":6,"title":"Ensure Security and Business Continuity"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.com/customers/agrifish-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":714,"title":"Citrix SD-WAN for international leasing company","description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan manages more than 1.7 million vehicles from over 110 branch offices across 32 countries.<br /><br />LeasePlan uses Citrix Virtual Apps and Desktops to deliver virtual desktops and hundreds of applications to its branch locations, which rely on a network powered by Citrix.<br /><br />Global IT Operations Manager Ronan Murray says,<span style=\"font-style: italic;\"> “NetScaler is the Swiss Army knife of our data center. We use most of the functions, from WAF to SSL Caching to load balancing.”</span><br />Everything is managed from LeasePlan’s data centers in Ireland, and branches are connected to the center with dedicated multiprotocol label switching (MPLS) lines.<br /><br /><span style=\"font-style: italic;\">“MPLS is a relatively old technology now, meaning it’s mature, and it’s safe,”</span> Murray explains. <span style=\"font-style: italic;\">“But it’s also expensive, and as we need failover, our backup circuits are only used when the primary link fails. We spend several million Euros a year on our global network. Agility was also an issue, activating new circuits can take months and we need new locations stood up in days and weeks. We need to be able to move at the speed of our business, which is accelerating all the time.”</span><br /><br />Internet connections for branches were routed over the MPLS lines and through LeasePlan’s Dublin data centers. However, as Murray says, <span style=\"font-style: italic;\">“with the increased demand for cloud services, having local ‘breakout’ connections is more and more important. People need to be closer to their SaaS services to get the best possible user experience, backhauling internet traffic through our data centres is sub-optimal for our users.”</span><br /><br />Bandwidth for video, Skype, and other rich content was an issue, as were availability, reliability, and latency. LeasePlan worked with Platinum Citrix Solution Advisor and Citrix Service Provider Zinopy to deploy Citrix SD-WAN across the company’s global network. <span style=\"font-style: italic;\">“We’re achieving significant cost savings where we displace MPLS”</span><br /><br /><span style=\"font-style: italic;\">“We chose Citrix SD-WAN because we had a really positive proof of concept experience,”</span> Murray says. <span style=\"font-style: italic;\">“The Citrix product set is really, really good. Citrix SD-WAN is incredibly clever in the way that it moves traffic around, the way it monitors issues on the network, and is able to pass traffic between different circuits depending on variations within those circuits.”<br /></span><br />Most branches now have internet connections from local ISPs. SD-WAN manages traffic across internet (broadband, ADSL, and even 4G) and in some cases a smaller MPLS link. As a result, branches have faster, more reliable connectivity, and with SD-WAN optimizing traffic, LeasePlan’s WAN costs have reduced dramatically.</span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-weight: bold;\">Powering the transition from data center to cloud</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-style: italic;\">“As we move towards a cloud-based workspace environment, and as we pivot our branches from pointing to the data center to pointing to cloud, we’ll need our infrastructure to travel with us,”</span> Murray says.<br /><br /><span style=\"font-style: italic;\">“Many CIOs are looking at a cloud-first strategy, but they’re not thinking about how their infrastructure is going to take them there. They think, ‘we’ve got a big internet pipe; we’ll be fine.’ But, it’s not as simple as that, especially with a branch environment. LeasePlan has been forward thinking in this regard and SD-WAN is a great solution for organisations like ours.”</span><br /><br />With SD-WAN, LeasePlan can provide secure local internet breakout for its branches so they can access cloud applications using a local connection and connect directly to the data center for hosted applications.<br /><br /><span style=\"font-style: italic;\">“The biggest benefit that SD-WAN has brought LeasePlan is not the savings, the extra bandwidth, and the other features—it’s the ability to pivot very simply to the cloud,”</span> Murray says.<br /><br /><span style=\"font-style: italic;\">“When we need data from the data center, we go there. When we need data from the cloud, we go direct to cloud. We’re not hair-pinning or backhauling data through the data center anymore, and that gives a much better user experience, a much more efficient model for IT, and a much more efficient model for the end users.”</span><br /><span style=\"font-weight: bold;\"><br />Availability and security</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br />Using SD-WAN, IT can manage traffic at a very granular level, prioritizing individual applications over particular circuits. The result is high availability and low latency for users. Murray gives an example:<br /><span style=\"font-style: italic;\">“When we went live with SD-WAN in Norway, the internet circuit wasn't ready, so we just went live purely with a 4G SIM card in the back of the device. We got 50 meg down and 10 meg up, and the users there were ecstatic. They are getting bandwidth, performance, and availability like they haven’t seen before—from a SIM card! That’s pretty incredible.”</span><br /><br /><span style=\"font-weight: bold;\">Communications are secure, too.</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-style: italic;\">“A secure tunnel is created acroos every circuit and even every queue for MPLS,”</span> Murray says. <span style=\"font-style: italic;\">“Overall, that’s more secure than MPLS alone.”</span><br />With Citrix SD-WAN, Murray has improved performance for staff at LeasePlan’s branch locations, while dramatically reducing operations costs and enabling the business’s transition to the cloud.<br /><br /><span style=\"font-style: italic;\">“We’re pivoting really quickly towards the cloud, and with Citrix SD-WAN, our IT infrastructure is now ahead of our strategy,” </span>Murray says.</span>","alias":"citrix-sd-wan-for-international-leasing-company","roi":0,"seo":{"title":"Citrix SD-WAN for international leasing company","keywords":"","description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan ma","og:title":"Citrix SD-WAN for international leasing company","og:description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan ma"},"deal_info":"","user":{"id":5106,"title":"LeasePlan","logoURL":"https://old.roi4cio.com/uploads/roi/company/leaseplan-logo-full.png","alias":"leaseplan","address":"","roles":[],"description":"LeasePlan is an international company of Dutch origins specialized in automobile leasing and fleet management.<br />Its products are composed of operational fleet management services. 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In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. 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The company's key advantage was the OS source code license that ","og:title":"Citrix","og:description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:image":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png"},"eventUrl":""}],"products":[{"id":137,"logo":false,"scheme":false,"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","vendorVerified":0,"rating":"2.40","implementationsCount":7,"suppliersCount":0,"alias":"citrix-virtual-apps-and-desktops-xenapp-and-xendesktop","companyTypes":[],"description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. 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Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3140,"logo":false,"scheme":false,"title":"Citrix SD-WAN","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-sd-wan","companyTypes":[],"description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivity and performance that keeps the workspace always-on. Only Citrix SD-WAN delivers:<br /><br />\r\n<ul> <li>Unparalleled experience for SaaS, cloud, and virtual applications</li> </ul>\r\n<ul> <li>Choice of deployment options with automated connectivity to the cloud</li> </ul>\r\n<ul> <li>Integrated visibility and control over all aspects of the WAN</li> </ul>\r\nIn connection with the increased use of business-critical web applications, modern global networks (WANs) operate under load that exceeds their capacity. Extending the network with Multiprotocol Label Switching (MPLS) solutions is a traditional approach, but can be expensive. On the other hand, alternatives like broadband and other types of Internet connections cost less, but they are not always acceptable for certain applications. Global network virtualization technologies can help optimize the bandwidth of such a network in an organization at a lower cost compared to traditional solutions.","shortDescription":"Citrix SD-WAN simplifies branch networking with a high-performance workspace experience when accessing SaaS apps, cloud workloads, virtual apps and desktops, or traditional data center resources","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix SD-WAN","keywords":"","description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. 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Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit"},"eventUrl":"","translationId":3141,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":338,"title":"Employee personal use of corporate IT during working hours"},{"id":346,"title":"Shortage of inhouse IT resources"},{"id":378,"title":"Low employee productivity"},{"id":382,"title":"High costs of IT personnel"},{"id":390,"title":"Low quality of customer support"},{"id":392,"title":"Lengthy production timelines"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.ru/customers/leaseplan-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":791,"title":"Citrix Workspace for manufacturer of wind turbines","description":" <span style=\"font-weight: bold;\">Лидер ветроэнергетики смотрит в будущее</span>\r\nОснованная в 1898 году как кузнечная мастерская в сельской Дании, Vestas многократно меняла свою деятельность - от производства кухонных приборов до изготовления гидравлических кранов и промежуточных охладителей для турбонагнетателей. Сегодня это ведущий мировой поставщик ветряных турбин.\r\nВ такой инновационной компании ИТ-организация должна быть ключевым игроком. «<span style=\"font-style: italic;\">Ответственность за новаторство в сфере ИТ лежит на нас»,</span> - говорит Кристоффер Николайсен, ИТ-архитектор Vestas. <span style=\"font-style: italic;\">«ИТ-специалисты не могут просто сидеть в подвале, присматривая за серверами и следя за тем, чтобы все работало нормально».</span>\r\nРынок устойчивой энергетики быстро развивается, и Николайсен и его коллеги по ИТ помогают держать Vestas в игре, постоянно укрепляя конкурентные позиции компании.\r\nДля этого они полагаются на Citrix. Решения Citrix помогают повысить производительность, улучшить работу на рабочем месте и обеспечить безопасность информации. Более того, они поддерживают традицию Vestas в области инноваций и совершенства.<br /><br /><span style=\"font-weight: bold;\">Гибкие решения повышают производительность для всех</span>\r\nУ Vestas есть разнообразная группа сотрудников: от рабочих, которые шлифуют лезвия на фабрике до инженеров, путешествующих по миру. Программное обеспечение для виртуализации Citrix XenApp и XenDesktop обеспечивает гибкость, необходимую Vestas для повышения производительности всех из них. Например, до недавнего времени работники огромных турбинных заводов компании ходили по длинным производственным линиям, проверяли тысячи точек качества и все еще использовали бумагу для заметок. Благодаря технологии Citrix Vestas автоматизирует этот процесс и повышает производительность.\r\nVestas теперь может принимать приложения, обычно доступные только в Windows, и представлять их на любом устройстве. А благодаря решению Citrix XenMobile Vestas может управлять устройствами, приложениями и контентом на собственных устройствах (BYO) и корпоративных устройствах по всему миру.\r\n<span style=\"font-style: italic;\">«Работа - это не место; это то, что вы делаете »,</span> - говорит Николайсен. <span style=\"font-style: italic;\">«XenDesktop и XenApp позволяют нашим пользователям работать так, как им удобно, так и наиболее продуктивно».</span> И успехи последовали. Теперь вместо того, чтобы потратить недели на адаптацию к новой системе и стилю работы, сотрудники продуктивно работают с первого дня.<br /><br /><span style=\"font-weight: bold;\">Безопасное сотрудничество защищает работу с третьими лицами</span>\r\nVestas поставляет автоматизированные проекты высокой четкости (CAD) консультантам в разных странах. <span style=\"font-style: italic;\">«У нас есть инженеры по всему миру, которые разрабатывают наши турбины», </span>- говорит Николайсен. <span style=\"font-style: italic;\">«Но мы не хотим, чтобы наша интеллектуальная собственность передавалась конкурентам, чтобы они могли вывести на рынок новую турбину».</span>\r\nРешения Citrix не только позволяют третьим сторонам получить доступ к проектам. HDX 3D Pro, набор технологий ускорения графики, оптимизирует виртуализацию богатых графических приложений и обеспечивает безопасное удаленное взаимодействие в режиме реального времени с проектными данными.\r\nРешения Citrix также позволяют Vestas быстрее и безопаснее подключать внешних консультантов, поскольку сотрудники могут создавать инфраструктуру виртуальных рабочих столов и предоставлять ее, как только они в ней нуждаются.<br /><br /><span style=\"font-weight: bold;\">100-процентное время безотказной работы обеспечивает исключительный пользовательский опыт</span>\r\nЧтобы оставаться конкурентоспособными, сегодня компании должны использовать преимущества облака. Но это преимущество испаряется, если доставка приложений ненадежна, а время безотказной работы не составляет 100 процентов. Vestas использует технологию Citrix NetScaler App Delivery Controller для обеспечения бесперебойной работы приложений и безупречной производительности.\r\nVestas может предоставлять приложения для гибридных и многокристальных архитектур с исключительным пользовательским интерфейсом. <span style=\"font-style: italic;\">«NetScaler ADC - это способ перенести различные решения в облако и связать их все вместе»</span>, - говорит Николайсен. <span style=\"font-style: italic;\">«Это очень важно, потому что наше ERP-решение и некоторые из наших приложений Microsoft находятся в облаке. Кроме того, мы хотим перенести XenMobile в облако. Нам нужен NetScaler, чтобы связать все эти части вместе ».</span><br /><span style=\"font-weight: bold;\"><br />Гибкие продукты делают будущую технологию реальностью уже сейчас</span>\r\nБудущее ИТ находится в конференц-зале, а не в серверной. Он поддерживает инновации и предоставляет сотрудникам новые способы лучше выполнять свою работу. Он доставляет прямые и релевантные приложения и данные быстро. Это дает людям возможность сосредоточиться на своих задачах, а не заниматься сложным пользовательским интерфейсом.\r\nVestas использует решения Citrix, чтобы сделать это будущее реальностью. ИТ-отдел может предоставить работникам единообразный опыт, помогая им сосредоточиться на своей работе. Например, пользователи могут использовать систему планирования ресурсов предприятия (ERP) на виртуальном рабочем столе или мобильном устройстве, и оно выглядит как собственное приложение, даже если оно размещено в центре обработки данных Vestas.\r\n<span style=\"font-style: italic;\">«Мы многому учимся, просто слушая наших пользователей, а не рассказывая им, что делать», </span>- говорит Томас Даугор, ИТ-архитектор Vestas. <span style=\"font-style: italic;\">«Это легче сказать, чем сделать. Часто ИТ-команда настолько занята обслуживанием систем, что у них нет времени слушать, учиться и внедрять инновации. Технология Citrix делает это возможным.</span>\r\n<span style=\"font-style: italic;\">«Citrix избавила нас от некоторых операционных проблем, с которыми мы столкнулись, и высвободила время для наших ИТ-специалистов для работы с бизнесом и выяснения того, как создавать решения для поддержки бизнеса»,</span> - говорит Даугор. <span style=\"font-style: italic;\">«И когда ИТ могут помочь бизнесу, это здорово. Я бы предпочел сделать это, чем работать с серверами и исправлять программное обеспечение в течение всего дня ».</span><br /><br /><br />","alias":"citrix-workspace-for-manufacturer-of-wind-turbines","roi":0,"seo":{"title":"Citrix Workspace for manufacturer of wind turbines","keywords":"","description":" <span style=\"font-weight: bold;\">Лидер ветроэнергетики смотрит в будущее</span>\r\nОснованная в 1898 году как кузнечная мастерская в сельской Дании, Vestas многократно меняла свою деятельность - от производства кухонных приборов до изготовления гидравлических к","og:title":"Citrix Workspace for manufacturer of wind turbines","og:description":" <span style=\"font-weight: bold;\">Лидер ветроэнергетики смотрит в будущее</span>\r\nОснованная в 1898 году как кузнечная мастерская в сельской Дании, Vestas многократно меняла свою деятельность - от производства кухонных приборов до изготовления гидравлических к"},"deal_info":"","user":{"id":5420,"title":"Vestas","logoURL":"https://old.roi4cio.com/uploads/roi/company/Vestas.jpeg","alias":"vestas","address":"","roles":[],"description":"&nbsp;Vestas Wind Systems A/S is a Danish manufacturer, seller, installer, and servicer of wind turbines founded in 1945. The company operates manufacturing plants in Denmark, Germany, India, Italy, Romania, the United Kingdom, Spain, Sweden, Norway, Australia, China, and the United States.\r\nVestas lives on the cutting edge. Founded in 1898 as a blacksmith shop in rural Denmark, it has reinvented itself many times—from manufacturing kitchen appliances to making hydraulic cranes and intercoolers for turbochargers. Today it is the world’s leading wind turbine supplier.\r\nVestas designs, manufactures, installs, and services wind turbines across the globe, and with 101 GW of wind turbines in 80 countries, it has installed more wind power than anyone else.\r\nThrough its industry-leading smart data capabilities and unparalleled 86 GW of wind turbines under service, Vestas uses data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. 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The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. 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The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that Citrix received from Microsoft. The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. 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Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. 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Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":449,"logo":false,"scheme":false,"title":"Citrix Endpoint Management (XenMobile)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"citrixendpointmanagementxenmobile","companyTypes":[],"description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retrieve asset inventories.</li> </ul>\r\n<ul> <li>Carry out actions on devices, such as a device wipe.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">MAM features of Endpoint Management let you:</span>\r\n<ul> <li>Secure apps and data on BYO mobile devices.</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps.</li> </ul>\r\n<ul> <li>Lock apps and wipe their data.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Withi a combination of MDM and MAM features, you can:</span>\r\n<ul> <li>Manage a corporate-issued device by using MDM</li> </ul>\r\n<ul> <li>Deploy device policies and apps</li> </ul>\r\n<ul> <li>Retrieve an asset inventory</li> </ul>\r\n<ul> <li>Wipe devices</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps</li> </ul>\r\n<ul> <li>Lock apps and wipe the data on devices</li> </ul>","shortDescription":"Citrix Endpoint Management (formerly XenMobile) is a solution for managing endpoints, offering mobile device management (MDM) and mobile application management (MAM) capabilities. \r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Endpoint Management (XenMobile)","keywords":"management, devices, with, endpoint, unified, workspace, device, Simplify","description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev","og:title":"Citrix Endpoint Management (XenMobile)","og:description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev"},"eventUrl":"","translationId":1062,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":449,"logo":false,"scheme":false,"title":"Citrix Endpoint Management (XenMobile)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"alias":"citrixendpointmanagementxenmobile","companyTypes":[],"description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retrieve asset inventories.</li> </ul>\r\n<ul> <li>Carry out actions on devices, such as a device wipe.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">MAM features of Endpoint Management let you:</span>\r\n<ul> <li>Secure apps and data on BYO mobile devices.</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps.</li> </ul>\r\n<ul> <li>Lock apps and wipe their data.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Withi a combination of MDM and MAM features, you can:</span>\r\n<ul> <li>Manage a corporate-issued device by using MDM</li> </ul>\r\n<ul> <li>Deploy device policies and apps</li> </ul>\r\n<ul> <li>Retrieve an asset inventory</li> </ul>\r\n<ul> <li>Wipe devices</li> </ul>\r\n<ul> <li>Deliver enterprise mobile apps</li> </ul>\r\n<ul> <li>Lock apps and wipe the data on devices</li> </ul>","shortDescription":"Citrix Endpoint Management (formerly XenMobile) is a solution for managing endpoints, offering mobile device management (MDM) and mobile application management (MAM) capabilities. \r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Endpoint Management (XenMobile)","keywords":"management, devices, with, endpoint, unified, workspace, device, Simplify","description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev","og:title":"Citrix Endpoint Management (XenMobile)","og:description":"Endpoint Management provides Mobile Device Management (MDM) and Mobile App Management (MAM).<br /><br /><span style=\"font-weight: bold;\">MDM features of Endpoint Management let you:</span>\r\n<ul> <li>Deploy device policies and apps.</li> </ul>\r\n<ul> <li>Retriev"},"eventUrl":"","translationId":1062,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3132,"logo":false,"scheme":false,"title":"Citrix ADC (Application Delivery Controller)","vendorVerified":0,"rating":"2.80","implementationsCount":4,"suppliersCount":0,"alias":"citrix-adc-application-delivery-controller","companyTypes":[],"description":"<p><span style=\"color: #616161;\">ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.<br />Application delivery controllers are purpose-built networking appliances whose function is to improve the performance, security and resiliency of applications delivered over the web.</span></p>\r\n<p>Citrix ADC is an application delivery and load balancing solution that provides a high-quality user experience for your web, traditional, and cloud-native applications regardless of where they are hosted. It comes in a wide variety of form factors and deployment options without locking you into a single cloud. Pooled capacity licensing enables the movement of capacity among cloud deployments.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">The main features of Citrix ADC:</span></p>\r\n<ul>\r\n<li>Provides industry-leading app delivery and load balancing</li>\r\n</ul>\r\n<ul>\r\n<li>Fully integrates with Cisco ACI; endorsed as a Cisco ACE replacement</li>\r\n</ul>\r\n<ul>\r\n<li>Offers the most comprehensive set of ADC features in the ACI ecosystem</li>\r\n</ul>\r\n<ul>\r\n<li>Enables automation and orchestration of network-critical services to boost agility</li>\r\n</ul>","shortDescription":"Citrix ADC is an application delivery and load balancing solution that provides a high-quality user experience for web, traditional, and cloud-native applications regardless of where they are hosted.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":15,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix ADC (Application Delivery Controller)","keywords":"","description":"<p><span style=\"color: #616161;\">ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.<br />Applicat","og:title":"Citrix ADC (Application Delivery Controller)","og:description":"<p><span style=\"color: #616161;\">ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.<br />Applicat"},"eventUrl":"","translationId":3135,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":481,"title":"WAF-web application firewall","alias":"waf-web-application-firewall","description":"A <span style=\"font-weight: bold; \">WAF (Web Application Firewall)</span> helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others. A WAF is a protocol layer 7 defense (in the OSI model), and is not designed to defend against all types of attacks. This method of attack mitigation is usually part of a suite of tools which together create a holistic defense against a range of attack vectors.\r\nIn recent years, web application security has become increasingly important, especially after web application attacks ranked as the most common reason for breaches, as reported in the Verizon Data Breach Investigations Report. WAFs have become a critical component of web application security, and guard against web application vulnerabilities while providing the ability to customize the security rules for each application. As WAF is inline with traffic, some functions are conveniently implemented by a load balancer.\r\nAccording to the PCI Security Standards Council, WAFs function as “a security policy enforcement point positioned between a web application and the client endpoint. This functionality can be implemented in software or hardware, running in an appliance device, or in a typical server running a common operating system. It may be a stand-alone device or integrated into other network components.”\r\nBy deploying a WAF firewall in front of a web application, a shield is placed between the web application and the Internet. While a proxy server protects a client machine’s identity by using an intermediary, a web firewall is a type of reverse-proxy, protecting the server from exposure by having clients pass through the WAF before reaching the server.\r\nA WAF operates through a set of rules often called <span style=\"font-weight: bold; \">policies.</span> These policies aim to protect against vulnerabilities in the application by filtering out malicious traffic. The value of a WAF management comes in part from the speed and ease with which policy modification can be implemented, allowing for faster response to varying attack vectors; during a DDoS attack, rate limiting can be quickly implemented by modifying WAF policies.\r\nWAF solutions can be deployed in several ways—it all depends on where your applications are deployed, the services needed, how you want to manage it, and the level of architectural flexibility and performance you require. Do you want to manage it yourself, or do you want to outsource that management? Is it a better model to have a cloud WAF service, option or do you want your WAF to sit on-premises?\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">A WAF products can be implemented one of three different ways:</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">A network-based WAF</span> is generally hardware-based. Since they are installed locally they minimize latency, but network-based WAFs are the most expensive option and also require the storage and maintenance of physical equipment.</li><li><span style=\"font-weight: bold; \">A host-based WAF</span> may be fully integrated into an application’s software. This solution is less expensive than a network-based WAF and offers more customizability. The downside of a host-based WAF is the consumption of local server resources, implementation complexity, and maintenance costs. These components typically require engineering time, and may be costly.</li><li><span style=\"font-weight: bold; \">Cloud-based WAFs</span> offer an affordable option that is very easy to implement; they usually offer a turnkey installation that is as simple as a change in DNS to redirect traffic. Cloud-based WAFs also have a minimal upfront cost, as users pay monthly or annually for security as a service. Cloud-based WAFs can also offer a solution that is consistently updated to protect against the newest threats without any additional work or cost on the user’s end. The drawback of a cloud-based WAF is that users hand over the responsibility to a third-party, therefore some features of the WAF may be a black box to them. </li></ul>\r\n<p class=\"align-left\">&nbsp;</p>\r\n\r\n","materialsDescription":"<p class=\"align-center\"><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">What types of attack WAF prevents?</span></span></p>\r\n<p class=\"align-left\"><span style=\"color: rgb(97, 97, 97); \">WAFs can prevent many attacks, including:</span></p>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Cross-site Scripting (XSS) — Attackers inject client-side scripts into web pages viewed by other users.</span></li><li><span style=\"color: rgb(97, 97, 97); \">SQL injection — Malicious code is inserted or injected into an web entry field that allows attackers to compromise the application and underlying systems.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Cookie poisoning — Modification of a cookie to gain unauthorized information about the user for purposes such as identity theft.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Unvalidated input — Attackers tamper with HTTP request (including the url, headers and form fields) to bypass the site’s security mechanisms.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Layer 7 DoS — An HTTP flood attack that utilizes valid requests in typical URL data retrievals.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Web scraping — Data scraping used for extracting data from websites.</span><span style=\"font-weight: bold; \"></span></li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What are some WAFs Benefits?</span></p>\r\nWeb app firewall prevents attacks that try to take advantage of the vulnerabilities in web-based applications. The vulnerabilities are common in legacy applications or applications with poor coding or designs. WAFs handle the code deficiencies with custom rules or policies.\r\nIntelligent WAFs provide real-time insights into application traffic, performance, security and threat landscape. This visibility gives administrators the flexibility to respond to the most sophisticated attacks on protected applications.\r\nWhen the Open Web Application Security Project identifies the OWASP top vulnerabilities, WAFs allow administrators to create custom security rules to combat the list of potential attack methods. An intelligent WAF analyzes the security rules matching a particular transaction and provides a real-time view as attack patterns evolve. Based on this intelligence, the WAF can reduce false positives.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between a firewall and a Web Application Firewall?</span></p>\r\nA traditional firewall protects the flow of information between servers while a web application firewall is able to filter traffic for a specific web application. Network firewalls and web application firewalls are complementary and can work together.\r\nTraditional security methods include network firewalls, intrusion detection systems (IDS) and intrusion prevention systems (IPS). They are effective at blocking bad L3-L4 traffic at the perimeter on the lower end (L3-L4) of the Open Systems Interconnection (OSI) model. Traditional firewalls cannot detect attacks in web applications because they do not understand Hypertext Transfer Protocol (HTTP) which occurs at layer 7 of the OSI model. They also only allow the port that sends and receives requested web pages from an HTTP server to be open or closed. This is why web application firewalls are effective for preventing attacks like SQL injections, session hijacking and Cross-Site Scripting (XSS).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_WAF_web_application_firewall.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3406,"logo":false,"scheme":false,"title":"Citrix Workspace","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-workspace","companyTypes":[],"description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can waste searching across locations for information. This is all while dealing with performance and security issues that can further hinder the employee experience. Citrix Workspace is the only solution that delivers a unified, secure and intelligent workspace that lets people do their best work while maintaining a high-quality user experience.</p>\r\n<p>With Citrix Workspace users get a seamless work experience regardless of the type of app, device, network, or location, without a lot of extra steps. IT maintains control and visibility of SaaS, mobile, virtual, and web apps with a simple and integrated solution that enhances user experience, giving them the best tool to work efficiently. <a class=\"external-link-new-window\" title=\"Opens internal link in current window\" href=\"https://www.citrix.com/products/citrix-workspace/\" target=\"_blank\" rel=\"noopener\">Compare </a>below to see which product best suits your business needs.</p>\r\n<p><span style=\"font-weight: bold;\">Citrix Workspace</span></p>\r\n<ul>\r\n<li>Provides employees a single, actionable view into all of their systems.</li>\r\n</ul>\r\n<ul>\r\n<li>Breaks down complex SaaS applications into single-purpose streamlined workflows.</li>\r\n</ul>\r\n<ul>\r\n<li>Automates work by pushing important information and tasks to any device, intranet or messenger.</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Services included</span></p>\r\n<ul>\r\n<li>Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Endpoint Management (formerly XenMobile Service)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Content Collaboration (ShareFile integration)</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Access Control</li>\r\n</ul>\r\n<ul>\r\n<li>Citrix Analytics</li>\r\n</ul>","shortDescription":"Combine the benefits of app and desktop virtualization, endpoint management, content collaboration and web/SaaS access control to deliver the secure digital workspace your business needs.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Workspace","keywords":"","description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can","og:title":"Citrix Workspace","og:description":"<p>With new workstyles and complex IT environments, it&rsquo;s increasingly frustrating for people to get work done in a productive way. Employees are forced to remember numerous logins as they switch between applications&mdash;not to mention the time they can"},"eventUrl":"","translationId":3407,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":254,"title":"Centralize management"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"},{"id":178,"title":"No control over data access"},{"id":340,"title":"Low quality of customer service"},{"id":370,"title":"No automated business processes"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":398,"title":"Poor communication and coordination among staff"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":481,"title":"WAF-web application firewall","alias":"waf-web-application-firewall","description":"A <span style=\"font-weight: bold; \">WAF (Web Application Firewall)</span> helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others. A WAF is a protocol layer 7 defense (in the OSI model), and is not designed to defend against all types of attacks. This method of attack mitigation is usually part of a suite of tools which together create a holistic defense against a range of attack vectors.\r\nIn recent years, web application security has become increasingly important, especially after web application attacks ranked as the most common reason for breaches, as reported in the Verizon Data Breach Investigations Report. WAFs have become a critical component of web application security, and guard against web application vulnerabilities while providing the ability to customize the security rules for each application. As WAF is inline with traffic, some functions are conveniently implemented by a load balancer.\r\nAccording to the PCI Security Standards Council, WAFs function as “a security policy enforcement point positioned between a web application and the client endpoint. This functionality can be implemented in software or hardware, running in an appliance device, or in a typical server running a common operating system. It may be a stand-alone device or integrated into other network components.”\r\nBy deploying a WAF firewall in front of a web application, a shield is placed between the web application and the Internet. While a proxy server protects a client machine’s identity by using an intermediary, a web firewall is a type of reverse-proxy, protecting the server from exposure by having clients pass through the WAF before reaching the server.\r\nA WAF operates through a set of rules often called <span style=\"font-weight: bold; \">policies.</span> These policies aim to protect against vulnerabilities in the application by filtering out malicious traffic. The value of a WAF management comes in part from the speed and ease with which policy modification can be implemented, allowing for faster response to varying attack vectors; during a DDoS attack, rate limiting can be quickly implemented by modifying WAF policies.\r\nWAF solutions can be deployed in several ways—it all depends on where your applications are deployed, the services needed, how you want to manage it, and the level of architectural flexibility and performance you require. Do you want to manage it yourself, or do you want to outsource that management? Is it a better model to have a cloud WAF service, option or do you want your WAF to sit on-premises?\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">A WAF products can be implemented one of three different ways:</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">A network-based WAF</span> is generally hardware-based. Since they are installed locally they minimize latency, but network-based WAFs are the most expensive option and also require the storage and maintenance of physical equipment.</li><li><span style=\"font-weight: bold; \">A host-based WAF</span> may be fully integrated into an application’s software. This solution is less expensive than a network-based WAF and offers more customizability. The downside of a host-based WAF is the consumption of local server resources, implementation complexity, and maintenance costs. These components typically require engineering time, and may be costly.</li><li><span style=\"font-weight: bold; \">Cloud-based WAFs</span> offer an affordable option that is very easy to implement; they usually offer a turnkey installation that is as simple as a change in DNS to redirect traffic. Cloud-based WAFs also have a minimal upfront cost, as users pay monthly or annually for security as a service. Cloud-based WAFs can also offer a solution that is consistently updated to protect against the newest threats without any additional work or cost on the user’s end. The drawback of a cloud-based WAF is that users hand over the responsibility to a third-party, therefore some features of the WAF may be a black box to them. </li></ul>\r\n<p class=\"align-left\">&nbsp;</p>\r\n\r\n","materialsDescription":"<p class=\"align-center\"><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">What types of attack WAF prevents?</span></span></p>\r\n<p class=\"align-left\"><span style=\"color: rgb(97, 97, 97); \">WAFs can prevent many attacks, including:</span></p>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Cross-site Scripting (XSS) — Attackers inject client-side scripts into web pages viewed by other users.</span></li><li><span style=\"color: rgb(97, 97, 97); \">SQL injection — Malicious code is inserted or injected into an web entry field that allows attackers to compromise the application and underlying systems.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Cookie poisoning — Modification of a cookie to gain unauthorized information about the user for purposes such as identity theft.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Unvalidated input — Attackers tamper with HTTP request (including the url, headers and form fields) to bypass the site’s security mechanisms.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Layer 7 DoS — An HTTP flood attack that utilizes valid requests in typical URL data retrievals.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Web scraping — Data scraping used for extracting data from websites.</span><span style=\"font-weight: bold; \"></span></li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What are some WAFs Benefits?</span></p>\r\nWeb app firewall prevents attacks that try to take advantage of the vulnerabilities in web-based applications. The vulnerabilities are common in legacy applications or applications with poor coding or designs. WAFs handle the code deficiencies with custom rules or policies.\r\nIntelligent WAFs provide real-time insights into application traffic, performance, security and threat landscape. This visibility gives administrators the flexibility to respond to the most sophisticated attacks on protected applications.\r\nWhen the Open Web Application Security Project identifies the OWASP top vulnerabilities, WAFs allow administrators to create custom security rules to combat the list of potential attack methods. An intelligent WAF analyzes the security rules matching a particular transaction and provides a real-time view as attack patterns evolve. Based on this intelligence, the WAF can reduce false positives.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between a firewall and a Web Application Firewall?</span></p>\r\nA traditional firewall protects the flow of information between servers while a web application firewall is able to filter traffic for a specific web application. Network firewalls and web application firewalls are complementary and can work together.\r\nTraditional security methods include network firewalls, intrusion detection systems (IDS) and intrusion prevention systems (IPS). They are effective at blocking bad L3-L4 traffic at the perimeter on the lower end (L3-L4) of the Open Systems Interconnection (OSI) model. Traditional firewalls cannot detect attacks in web applications because they do not understand Hypertext Transfer Protocol (HTTP) which occurs at layer 7 of the OSI model. They also only allow the port that sends and receives requested web pages from an HTTP server to be open or closed. This is why web application firewalls are effective for preventing attacks like SQL injections, session hijacking and Cross-Site Scripting (XSS).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_WAF_web_application_firewall.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.ru/customers/vestas-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":782,"title":"Claroty Platform for Oil&Gas Industry","description":"<p class=\"align-center\"><span style=\"font-weight: bold; \">Forward</span></p>\r\nThe oil and gas industry has long been in the crosshairs of ICS\\SCADA cyber security threats. These advanced automation networks, collectively known as operational technology, or OT networks, are used throughout the entire upstream and downstream operations lifecycle. The extensive use of these automation systems significantly increases productivity, but at the same time it provides an additional attack surface that threat actors can leverage to inflict material harm.\r\n<span style=\"font-weight: bold; \">Claroty</span> was conceived to secure and optimize operational networks running critical processes like the multiple integrated OT systems that offshore drilling vessels rely upon. Therefore, Claroty was the ideal partner for a rig contractor that sought not only to comply with E&amp;P contractual requirements, but to take a leading role in transforming the cyber security posture of its vessels.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">O\u001fffshore Rigs Overview</span></p>\r\n<span style=\"font-style: italic; \">Mobile Offshore Drilling units (MODUs)</span>, used in the exploration and development of wells, are divided into Jack-ups that reside in shallow water sea beds and floaters (drilling ships and semisubmersibles) for mid and deep water drilling. Standard drilling ship and semisubmersibles typically include four major independent OT networks that are each managed by an external contractor and differ from each other in automation equipment and communication protocols utilized.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Security and Operational Challenges</span></p>\r\nThe fragmentation and management of the floaters’ OT networks causes the following structural security vulnerabilities:Remote access required by the network contractors for maintenance activities introduces a new attack surface. Compromising a privileged third-party account to gain an initial foothold on the network is a common attack vector that has been utilized numerous times in targeted attacks.Further, the drilling ships’ OT networks are not air-gapped. They are connected directly with the rig contractor’s main IT network which is connected to the Internet\r\n<span style=\"font-weight: bold; \">It is clear that these structural vulnerabilities pose a significant risk.</span> However, this risk cannot be soundly managed by the rig contractor for two reasons:Each network is separately managed by its respective contractor in a complete silo. Therefore, there is no unified view of all assets across the entire OT network environment. From the technology perspective, traditional IT security monitoring products do not provide visibility into the entire scope of proprietary OT protocols that are utilized by the assets throughout the floater’s networks. \r\n<span style=\"font-weight: bold; \"><br /></span>\r\n<span style=\"font-weight: bold; \">Acknowledging these challenges, the rig contractor sought a solution that enabled it to attain visibility and regain control over its OT networks, and better address the safety and operational risks it is accountable for.</span>\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Deployment Process -Network Infrastructure Assessment</span></p>\r\n<span style=\"color: rgb(97, 97, 97); \">The Claroty platform can be deployed on top of any networking infrastructure. </span>\r\n<span style=\"color: rgb(97, 97, 97); \">However, Claroty’s&nbsp; recommended&nbsp; best&nbsp; practice&nbsp; is&nbsp; to&nbsp; connect&nbsp; to&nbsp; managed&nbsp; switches&nbsp; capable&nbsp; of&nbsp; relaying replicated traffic over a SPAN port. In this case, the DCN and BOP networks had managed switches prior to our arrival. Unmanaged switches in the power network were replaced based on the OEM’s recommendation.Passive monitoring is executed by connecting to SPAN ports on managed switches. This configuration replicates all the traffic these switches relay. </span>\r\n<span style=\"font-style: italic; \">When assessing the network to determine which switches to tap, the following considerations are made:</span>\r\n<span style=\"font-weight: bold; \">Top priority</span>: Coverage of all traffic that directly involves level one assets (PLCs), including all connections of PLCs with level two (engineering workstations, HMIs) and above (various network servers). It is paramount that all traffic that directly impacts physical process is replicated and monitored.\r\n<span style=\"font-weight: bold; \">Secondary priority</span>: Following the completion of level-one communication coverage, the assessment team searches for level-two and-above, which includes strategic switches such as intersection points between network segments and working zones. \r\n<span style=\"font-weight: bold;\">The final deployment step</span> is to extend the successful on-site installation to a central site management interface, where the customer can gain full view of the security posture across multiple vessels.\r\nThe various vessels on the rig contractor ’s fleet communicate with the onshore HQ via satellite connection. To provide a consolidated multi-site view, Claroty runs on top of the existing satcom network. Claroty utilizes a proprietary approach to overcome two important satcom constraints – relatively low-bandwidth and frequently dropped connections.The data Claroty generates on site is continuously replicated and sent over SSH through the existing satellite connection to the Claroty Enterprise Manager residing in the rig contractor’s onshore SOC.Claroty Enterprise Manager is a central management console deployed in the SOC that provides a single aggregation and management interface across multiple remote sites.","alias":"claroty-platform-for-oilgas-industry","roi":0,"seo":{"title":"Claroty Platform for Oil&Gas Industry","keywords":"","description":"<p class=\"align-center\"><span style=\"font-weight: bold; \">Forward</span></p>\r\nThe oil and gas industry has long been in the crosshairs of ICS\\SCADA cyber security threats. 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The platform provides security teams with extreme visibility into industrial control networks, real-time monitoring, network segmentation, control over employee and 3rd party remote access, and integration with existing SOC, cybersecurity and network infrastructure.\r\n<span style=\"font-weight: bold;\">Claroty Platform</span>\r\n<ul> <li>Provides extreme visibility into ICS Networks</li> <li>Identifies security gaps – including known and emerging threats and vulnerabilities</li> <li>Automatically generates current state of OT process-level communications and presents&nbsp; an ideal network segmentation strategy</li> <li>Detects security posture changes</li> <li>Enables proactive threat hunting with actionable threat information</li> <li>Secures, monitors, and records remote connections to ICS assets</li> </ul>\r\n<span style=\"font-weight: bold;\">Protect. </span>Proactively discover and eliminate vulnerabilities, misconfigurations and unsecure connections.\r\n<span style=\"font-weight: bold;\">Respond</span>. Receive context rich alerts for&nbsp; rapid triage and investigation,&nbsp; and automate response using&nbsp; existing network infrastructure.\r\n<span style=\"font-weight: bold;\">Detect.</span> Continuously monitor and detect malicious activity and high-risk changes throughout the&nbsp; attack “kill-chain”.\r\n<span style=\"font-weight: bold;\">Control.</span> Implement network segmentation&nbsp; and manage remote access by&nbsp; enforcing granular access policies&nbsp; and recording sessions.\r\nThe Claroty Platform support the following levels of cyber security:\r\n<span style=\"font-weight: bold;\">Passive: </span>\r\n<ul> <li>Continuous, real-time monitoring of OT Networks</li> <li>Rapidly discover network communications and asset details down to the I/O level</li> <li>Field Proven and 100% safe for OT networks</li> </ul>\r\n<span style=\"font-weight: bold;\">Active:</span>\r\n<ul> <li>Precise, periodic queries of OT and IT Assets</li> <li>Safely query ICS and non-ICS assets for enhanced visibility into asset configurations</li> <li>Enhanced context for alerts and vulnerabilities</li> </ul>","shortDescription":"The Claroty platform provides security teams with visibility into industrial control networks, real-time monitoring, network segmentation and integration with existing SOC","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":16,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Claroty Platform","keywords":"","description":"Claroty’s integrated ICS suite protects the safety of people, assets, and critical processes from&nbsp; cyber-attacks. The platform provides security teams with extreme visibility into industrial control networks, real-time monitoring, network segmentation, co","og:title":"Claroty Platform","og:description":"Claroty’s integrated ICS suite protects the safety of people, assets, and critical processes from&nbsp; cyber-attacks. The platform provides security teams with extreme visibility into industrial control networks, real-time monitoring, network segmentation, co"},"eventUrl":"","translationId":3245,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","alias":"scada-supervisory-control-and-data-acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":485,"title":"Web security","alias":"web-security","description":" Web security basically means protecting a website or web application by detecting, preventing and responding to cyber threats.\r\nWebsites and web applications are just as prone to security breaches as physical homes, stores, and government locations. Unfortunately, cybercrime happens every day, and great web security measures are needed to protect websites and web applications from becoming compromised.\r\nThat’s exactly what web security does – it is a system of protection measures and protocols that can protect your website or web application from being hacked or entered by unauthorized personnel. This integral division of Information Security is vital to the protection of websites, web applications, and web services. Anything that is applied over the Internet should have some form of web security to protect it.\r\nThere are a lot of factors that go into web security and web protection. Any website or application that is secure is surely backed by different types of checkpoints and techniques for keeping it safe.\r\nThere are a variety of security standards that must be followed at all times, and these standards are implemented and highlighted by the OWASP. Most experienced web developers from top cybersecurity companies will follow the standards of the OWASP as well as keep a close eye on the Web Hacking Incident Database to see when, how, and why different people are hacking different websites and services.\r\nEssential steps in protecting web apps from attacks include applying up-to-date encryption, setting proper authentication, continuously patching discovered vulnerabilities, avoiding data theft by having secure software development practices. The reality is that clever attackers may be competent enough to find flaws even in a fairly robust secured environment, and so a holistic security strategy is advised.\r\nThere are different types of technologies available for maintaining the best security standards. Some popular technical solutions for testing, building, and preventing threats include black and white box testing tools, fuzzing tools, WAF, security or vulnerability scanners, password cracking tools, and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What is Malware?</span>\r\nThe name malware is short for ‘malicioussoftware’. Malware includes any software program that has been created to perform an unauthorised — and often harmful — action on a user’s device. Examples of malware include:\r\n<ul><li>Computer viruses</li><li>Word and Excel macro viruses</li><li>Boot sector viruses</li><li>Script viruses — including batch, Windows shell, Java and others</li><li>Keyloggers</li><li>Password stealers</li><li>Backdoor Trojan viruses</li><li>Other Trojan viruses</li><li>Crimeware</li><li>Spyware</li><li>Adware... and many other types of malicious software programs</li></ul>\r\n<span style=\"font-weight: bold; \">What is the difference between a computer virus and a worm?</span>\r\n<span style=\"font-weight: bold; \">Computer virus.</span> This is a type of malicious program that can replicate itself — so that it can spread from file to file on a computer, and can also spread from one computer to another. Computer viruses are often programmed to perform damaging actions — such as corrupting or deleting data. The longer a virus remains undetected on your machine, the greater the number of infected files that may be on your computer.\r\n<span style=\"font-weight: bold; \">Worms.</span> Worms are generally considered to be a subset of computer viruses — but with some specific differences:\r\n<ul><li>A worm is a computer program that replicates, but does not infect other files.</li><li>The worm will install itself once on a computer — and then look for a way to spread to other computers.</li><li>Whereas a virus is a set of code that adds itself to existing files, a worm exists as a separate, standalone file.</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Trojan virus?</span>\r\nA Trojan is effectively a program that pretends to be legitimate software — but, when launched, it will perform a harmful action. Unlike computer viruses and worms, Trojans cannot spread by themselves. Typically, Trojans are installed secretly and they deliver their malicious payload without the user’s knowledge.\r\nCybercriminals use many different types of Trojans — and each has been designed to perform a specific malicious function. The most common are:\r\n<ul><li>Backdoor Trojans (these often include a keylogger)</li><li>Trojan Spies</li><li>Password stealing Trojans</li><li>Trojan Proxies — that convert your computer into a spam distribution machine</li></ul>\r\n<span style=\"font-weight: bold; \">Why are Trojan viruses called Trojans?</span>\r\nIn Greek mythology — during the Trojan war — the Greeks used subterfuge to enter the city of Troy. The Greeks constructed a massive wooden horse — and, unaware that the horse contained Greek soldiers, the Trojans pulled the horse into the city. At night, the Greek soldiers escaped from the horse and opened the city gates — for the Greek army to enter Troy.\r\nToday, Trojan viruses use subterfuge to enter unsuspecting users’ computers and devices.\r\n<span style=\"font-weight: bold; \">What is a Keylogger?</span>\r\nA keylogger is a program that can record what you type on your computer keyboard. Criminals use keyloggers to obtain confidential data — such as login details, passwords, credit card numbers, PINs and other items. Backdoor Trojans typically include an integrated keylogger.\r\n<span style=\"font-weight: bold; \">What is Phishing?</span>\r\nPhishing is a very specific type of cybercrime that is designed to trick you into disclosing valuable information — such as details about your bank account or credit cards. Often, cybercriminals will create a fake website that looks just like a legitimate site — such as a bank’s official website. The cybercriminal will try to trick you into visiting their fake site — typically by sending you an email that contains a hyperlink to the fake site. When you visit the fake website, it will generally ask you to type in confidential data — such as your login, password or PIN.\r\n<span style=\"font-weight: bold; \">What is Spyware?</span>\r\nSpyware is software that is designed to collect your data and send it to a third party — without your knowledge or consent. Spyware programs will often:\r\n<ul><li>Monitor the keys you press on your keyboard — using a keylogger</li><li>Collect confidential information — such as your passwords, credit card numbers, PIN numbers and more</li><li>Gather — or ‘harvest’ — email addresses from your computer</li><li>Track your Internet browsing habits</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Rootkit?</span>\r\nRootkits are programs that hackers use in order to evade detection while trying to gain unauthorised access to a computer. Rootkits have been used increasingly as a form of stealth to hide Trojan virus activity. When installed on a computer, rootkits are invisible to the user and also take steps to avoid being detected by security software.\r\nThe fact that many people log into their computers with administrator rights — rather than creating a separate account with restricted access — makes it easier for cybercriminals to install a rootkit.\r\n<span style=\"font-weight: bold; \">What is a Botnet?</span>\r\nA botnet is a network of computers controlled by cybercriminals using a Trojan virus or other malicious program.\r\n<span style=\"font-weight: bold;\">What is a DDoS attack?</span>\r\nA Distributed-Denial-of-Service (DDoS) attack is similar to a DoS. However, a DDoS attack is conducted using multiple machines. Usually, for a DDoS attack, the hacker will use one security compromised computer as the ‘master’ machine that co-ordinates the attack by other ‘zombie machines’. Typically, the cybercriminal will compromise the security on the master and all of the zombie machines, by exploiting a vulnerability in an application on each computer — to install a Trojan or other piece of malicious code.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/security-web-application-security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"},{"id":348,"title":"No centralized control over IT systems"},{"id":376,"title":"Unstructured data"},{"id":377,"title":"Separate communications channels"},{"id":395,"title":"Decentralization of management"}]}},"categories":[{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","alias":"scada-supervisory-control-and-data-acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":485,"title":"Web security","alias":"web-security","description":" Web security basically means protecting a website or web application by detecting, preventing and responding to cyber threats.\r\nWebsites and web applications are just as prone to security breaches as physical homes, stores, and government locations. Unfortunately, cybercrime happens every day, and great web security measures are needed to protect websites and web applications from becoming compromised.\r\nThat’s exactly what web security does – it is a system of protection measures and protocols that can protect your website or web application from being hacked or entered by unauthorized personnel. This integral division of Information Security is vital to the protection of websites, web applications, and web services. Anything that is applied over the Internet should have some form of web security to protect it.\r\nThere are a lot of factors that go into web security and web protection. Any website or application that is secure is surely backed by different types of checkpoints and techniques for keeping it safe.\r\nThere are a variety of security standards that must be followed at all times, and these standards are implemented and highlighted by the OWASP. Most experienced web developers from top cybersecurity companies will follow the standards of the OWASP as well as keep a close eye on the Web Hacking Incident Database to see when, how, and why different people are hacking different websites and services.\r\nEssential steps in protecting web apps from attacks include applying up-to-date encryption, setting proper authentication, continuously patching discovered vulnerabilities, avoiding data theft by having secure software development practices. The reality is that clever attackers may be competent enough to find flaws even in a fairly robust secured environment, and so a holistic security strategy is advised.\r\nThere are different types of technologies available for maintaining the best security standards. Some popular technical solutions for testing, building, and preventing threats include black and white box testing tools, fuzzing tools, WAF, security or vulnerability scanners, password cracking tools, and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What is Malware?</span>\r\nThe name malware is short for ‘malicioussoftware’. Malware includes any software program that has been created to perform an unauthorised — and often harmful — action on a user’s device. Examples of malware include:\r\n<ul><li>Computer viruses</li><li>Word and Excel macro viruses</li><li>Boot sector viruses</li><li>Script viruses — including batch, Windows shell, Java and others</li><li>Keyloggers</li><li>Password stealers</li><li>Backdoor Trojan viruses</li><li>Other Trojan viruses</li><li>Crimeware</li><li>Spyware</li><li>Adware... and many other types of malicious software programs</li></ul>\r\n<span style=\"font-weight: bold; \">What is the difference between a computer virus and a worm?</span>\r\n<span style=\"font-weight: bold; \">Computer virus.</span> This is a type of malicious program that can replicate itself — so that it can spread from file to file on a computer, and can also spread from one computer to another. Computer viruses are often programmed to perform damaging actions — such as corrupting or deleting data. The longer a virus remains undetected on your machine, the greater the number of infected files that may be on your computer.\r\n<span style=\"font-weight: bold; \">Worms.</span> Worms are generally considered to be a subset of computer viruses — but with some specific differences:\r\n<ul><li>A worm is a computer program that replicates, but does not infect other files.</li><li>The worm will install itself once on a computer — and then look for a way to spread to other computers.</li><li>Whereas a virus is a set of code that adds itself to existing files, a worm exists as a separate, standalone file.</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Trojan virus?</span>\r\nA Trojan is effectively a program that pretends to be legitimate software — but, when launched, it will perform a harmful action. Unlike computer viruses and worms, Trojans cannot spread by themselves. Typically, Trojans are installed secretly and they deliver their malicious payload without the user’s knowledge.\r\nCybercriminals use many different types of Trojans — and each has been designed to perform a specific malicious function. The most common are:\r\n<ul><li>Backdoor Trojans (these often include a keylogger)</li><li>Trojan Spies</li><li>Password stealing Trojans</li><li>Trojan Proxies — that convert your computer into a spam distribution machine</li></ul>\r\n<span style=\"font-weight: bold; \">Why are Trojan viruses called Trojans?</span>\r\nIn Greek mythology — during the Trojan war — the Greeks used subterfuge to enter the city of Troy. The Greeks constructed a massive wooden horse — and, unaware that the horse contained Greek soldiers, the Trojans pulled the horse into the city. At night, the Greek soldiers escaped from the horse and opened the city gates — for the Greek army to enter Troy.\r\nToday, Trojan viruses use subterfuge to enter unsuspecting users’ computers and devices.\r\n<span style=\"font-weight: bold; \">What is a Keylogger?</span>\r\nA keylogger is a program that can record what you type on your computer keyboard. Criminals use keyloggers to obtain confidential data — such as login details, passwords, credit card numbers, PINs and other items. Backdoor Trojans typically include an integrated keylogger.\r\n<span style=\"font-weight: bold; \">What is Phishing?</span>\r\nPhishing is a very specific type of cybercrime that is designed to trick you into disclosing valuable information — such as details about your bank account or credit cards. Often, cybercriminals will create a fake website that looks just like a legitimate site — such as a bank’s official website. The cybercriminal will try to trick you into visiting their fake site — typically by sending you an email that contains a hyperlink to the fake site. When you visit the fake website, it will generally ask you to type in confidential data — such as your login, password or PIN.\r\n<span style=\"font-weight: bold; \">What is Spyware?</span>\r\nSpyware is software that is designed to collect your data and send it to a third party — without your knowledge or consent. Spyware programs will often:\r\n<ul><li>Monitor the keys you press on your keyboard — using a keylogger</li><li>Collect confidential information — such as your passwords, credit card numbers, PIN numbers and more</li><li>Gather — or ‘harvest’ — email addresses from your computer</li><li>Track your Internet browsing habits</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Rootkit?</span>\r\nRootkits are programs that hackers use in order to evade detection while trying to gain unauthorised access to a computer. Rootkits have been used increasingly as a form of stealth to hide Trojan virus activity. When installed on a computer, rootkits are invisible to the user and also take steps to avoid being detected by security software.\r\nThe fact that many people log into their computers with administrator rights — rather than creating a separate account with restricted access — makes it easier for cybercriminals to install a rootkit.\r\n<span style=\"font-weight: bold; \">What is a Botnet?</span>\r\nA botnet is a network of computers controlled by cybercriminals using a Trojan virus or other malicious program.\r\n<span style=\"font-weight: bold;\">What is a DDoS attack?</span>\r\nA Distributed-Denial-of-Service (DDoS) attack is similar to a DoS. However, a DDoS attack is conducted using multiple machines. Usually, for a DDoS attack, the hacker will use one security compromised computer as the ‘master’ machine that co-ordinates the attack by other ‘zombie machines’. Typically, the cybercriminal will compromise the security on the master and all of the zombie machines, by exploiting a vulnerability in an application on each computer — to install a Trojan or other piece of malicious code.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/security-web-application-security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://cdn2.hubspot.net/hubfs/2553528/Oil++&+Gas+Case+study-1-1.pdf?utm_source=hs_automation&utm_medium=email&utm_content=61501133&_hsenc=p2ANqtz-_QDINIgh6elgJQvvKIBYFoP4B2GkT4zVbRXqLjOsTl0R547kTZhpcxoLk_mfvGnT_JdIp0ILfL0ZQ99L87Y29SFoJj5A&_hsmi=61501133","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":780,"title":"Claroty Platform in an agrochemical plant","description":"<p class=\"align-center\"><span style=\"font-weight: bold;\">Chemical Cyber Threat Landscape – Overview</span></p>\r\nThe cyber threat landscape for OT networks is changing rapidly. The classic nation state threat actors, targeting critical infrastructure, are now joined by multiple groups that are leveraging newly disclosed attack tools (such as the ones leaked from the NSA trove by the ShadowBrokers group). New threats include both cyber criminals executing impactful ransomware campaigns as well as the rising potential for jihadists or other terrorists to leverage widely available, and very sophisticated tools and techniques to cause harm.\r\nUnmonitored remote connections, combined with the production sites internal connectivity create additional security blind spots that often go unnoticed and unattended due to lack of a working culture between the process control and the IT networking teams, and the lack of technology providing visibility into OT network con\u001fguration and tra\u001dc. The resulting lack of coordination and visibility exposes chemical plants to an expanded attack surface area and makes plants increasingly vulnerable to attack.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Cyber Threat</span></p>\r\nThe plant’s security team expressed the following concerns:\r\n<ul><li><span style=\"font-weight: bold;\">Non-targeted attack</span></li></ul>\r\n<span style=\"font-weight: bold;\">Description:</span> non-OT malware shutting down or slowing performance of OT Windows machines (HMI, batch server, Historian etc.)\r\n<span style=\"font-weight: bold;\">Vector: </span>internal\\3rd party using an infected computer to perform maintenance activities. \r\n <span style=\"font-weight: bold;\">Impact: </span>Dysfunctional HMI: loss of view would probably lead to initiated shutdown until HMI becomes functional again, through either malware removal or machine reimaging. \r\n<span style=\"font-weight: bold;\">Dysfunctional batch server: </span>Compromise of data and system integrity. Various regulations require detailed documentation of all process stages. Failing to comply with these requirements could result in disqualifying the entire batch. Here also production would be halted until the batch server is restored to operational routine. Compromise of data and system integrity\r\n<ul><li><span style=\"font-weight: bold;\">Targeted attack</span></li></ul>\r\n<span style=\"font-weight: bold;\">Description:</span> purpose-built attack on the plant’s OT network, leveraging its built-in security weaknesses. Threat actors would aim at causing high-profile physical damage to equipment, environment or in extreme cases, even human lives .\r\n<span style=\"font-weight: bold;\">Vector:&nbsp;</span> physical - the site’s large size, enables attackers (insider or external) to approach the controllers in stealth and perform a logic change through a USB drive.\r\n <span style=\"font-weight: bold;\">Network: </span>the OT network architecture introduces various attack surfaces for both initial compromise and prolonged stay. As explained before, the standard routine in the plant is that configuration downloads are carried through the EWS in central control room, while minor parameter adjustments are owned by each site’s control team which use Online Edits from a single Windows machine that contains both HMI and EWS software. An attacker that successfully compromises one of these local site machined could easily leverage its EWS software to download a rouge configuration code, changing the process values.\r\n<span style=\"font-weight: bold;\">Impact: </span>\r\nRelease of toxic materials in the plant: endangering of human lives. Site shutdown until all the plant is cleaned.\r\nRelease of toxic materials to the environment: considerable environmental damage. Heavy costs of cleaning and restoration activities, as well as exposure to legal claims. Presumably, this is much less likely.\r\n\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Deployment Plan </span></p>\r\nClaroty provides a fully integrated cybersecurity platform purpose-built for OT:\r\n\r\n<ol><li><span style=\"font-weight: bold;\">Continuous Threat Detection:</span> passive monitoring\\DPI product for real-time detection of malicious presence\\activitySecure </li><li><span style=\"font-weight: bold;\">Remote Access</span>: access policy enforcement and control product to safeguard networks from the threats introduced by unmonitored 3rd party and employees’ network access. </li><li><span style=\"font-weight: bold;\">Enterprise Management Console:</span> centralized management interface that aggregates the data from Claroty products from multiple sites, and displays a unified view of their assets, activities, alerts and access control.</li></ol>\r\n\r\n<span style=\"font-weight: bold;\">1. Continuous Threat Detection </span>gathers and analyzes network data–basically listening to all the communications to discover control and other assets (e.g., controller, HMI, remote I\\O, engineering stations and networking gear) and to build a detailed “baseline” model of the normal network operations. Different assets generate network traffic in varying time intervals, depending on the specific function of the asset and the environment. The common timeframe required for the entire set of OT assets to generate their routine traffic is approximately 2-3 weeks.\r\nOnce training mode is complete, <span style=\"font-weight: bold;\">Continuous Threat Detection</span> shifts to operational mode, where the system provides real-time monitoring and raises an alert upon detection of deviations from the baseline. The entire OT network is now visible and monitored through a single console, enabling the customer to track changes and to rapidly detect, investigate and respond to security incidents and potential operational issues.\r\n\r\n<span style=\"font-weight: bold;\">2. Claroty Secure Remote.</span>Access is software designed to minimize the risk remote users, including employees and contractors, introduce to industrial networks. The system provides a single, manageable interface through which all remote users connect and authenticate, prior to performing software upgrades, periodic maintenance, and other system support activities.Network administrators employ the system to control which users are granted access to industrial control assets and for what purpose. \r\nThe system enforces password management and access control policies, governs remote connections, and monitors and records remote access sessions: \r\n<ul><li>Proactively – through granular user and asset policies governing which assets authorized users can see and access, when they can log into each asset and the authentication-level required for access.</li><li>In real time – by using manual access permissions and “over-the-shoulder” real-time video visibility into all the user’s activity–including a “red button” ability to terminate an ongoing session.</li><li>Retroactively – by generating activity reports filtered by user, asset or session and providing video recordings of all remote sessions. Secure Remote Access</li></ul>\r\n<span style=\"font-weight: bold;\">3. Enterprise Management Console</span> is a centralized management interface that aggregates the data from Claroty products from multiple sites, and displays a unified view of their assets, activities, alerts and access control.SRA\\CTD integration.","alias":"claroty-platform-in-an-agrochemical-plant","roi":0,"seo":{"title":"Claroty Platform in an agrochemical plant","keywords":"","description":"<p class=\"align-center\"><span style=\"font-weight: bold;\">Chemical Cyber Threat Landscape – Overview</span></p>\r\nThe cyber threat landscape for OT networks is changing rapidly. The classic nation state threat actors, targeting critical infrastructure, are now j","og:title":"Claroty Platform in an agrochemical plant","og:description":"<p class=\"align-center\"><span style=\"font-weight: bold;\">Chemical Cyber Threat Landscape – Overview</span></p>\r\nThe cyber threat landscape for OT networks is changing rapidly. The classic nation state threat actors, targeting critical infrastructure, are now j"},"deal_info":"","user":{"id":4195,"title":"Hidden user","logoURL":"https://old.roi4cio.com/uploads/roi/company/hidden_user.jpg","alias":"skrytyi-polzovatel","address":"","roles":[],"description":"User Information is confidential ","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":98,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Hidden user","keywords":"Hidden, user, User, Information, confidential","description":"User Information is confidential ","og:title":"Hidden user","og:description":"User Information is confidential ","og:image":"https://old.roi4cio.com/uploads/roi/company/hidden_user.jpg"},"eventUrl":""},"supplier":{"id":5121,"title":"Claroty","logoURL":"https://old.roi4cio.com/uploads/roi/company/Claroty_Logo.jpg","alias":"claroty","address":"New York, NY","roles":[],"description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Claroty </span>is the industrial cybersecurity company. 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The platform provides security teams with extreme visibility into industrial control networks, real-time monitoring, network segmentation, control over employee and 3rd party remote access, and integration with existing SOC, cybersecurity and network infrastructure.\r\n<span style=\"font-weight: bold;\">Claroty Platform</span>\r\n<ul> <li>Provides extreme visibility into ICS Networks</li> <li>Identifies security gaps – including known and emerging threats and vulnerabilities</li> <li>Automatically generates current state of OT process-level communications and presents&nbsp; an ideal network segmentation strategy</li> <li>Detects security posture changes</li> <li>Enables proactive threat hunting with actionable threat information</li> <li>Secures, monitors, and records remote connections to ICS assets</li> </ul>\r\n<span style=\"font-weight: bold;\">Protect. </span>Proactively discover and eliminate vulnerabilities, misconfigurations and unsecure connections.\r\n<span style=\"font-weight: bold;\">Respond</span>. Receive context rich alerts for&nbsp; rapid triage and investigation,&nbsp; and automate response using&nbsp; existing network infrastructure.\r\n<span style=\"font-weight: bold;\">Detect.</span> Continuously monitor and detect malicious activity and high-risk changes throughout the&nbsp; attack “kill-chain”.\r\n<span style=\"font-weight: bold;\">Control.</span> Implement network segmentation&nbsp; and manage remote access by&nbsp; enforcing granular access policies&nbsp; and recording sessions.\r\nThe Claroty Platform support the following levels of cyber security:\r\n<span style=\"font-weight: bold;\">Passive: </span>\r\n<ul> <li>Continuous, real-time monitoring of OT Networks</li> <li>Rapidly discover network communications and asset details down to the I/O level</li> <li>Field Proven and 100% safe for OT networks</li> </ul>\r\n<span style=\"font-weight: bold;\">Active:</span>\r\n<ul> <li>Precise, periodic queries of OT and IT Assets</li> <li>Safely query ICS and non-ICS assets for enhanced visibility into asset configurations</li> <li>Enhanced context for alerts and vulnerabilities</li> </ul>","shortDescription":"The Claroty platform provides security teams with visibility into industrial control networks, real-time monitoring, network segmentation and integration with existing SOC","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":16,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Claroty Platform","keywords":"","description":"Claroty’s integrated ICS suite protects the safety of people, assets, and critical processes from&nbsp; cyber-attacks. 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Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":485,"title":"Web security","alias":"web-security","description":" Web security basically means protecting a website or web application by detecting, preventing and responding to cyber threats.\r\nWebsites and web applications are just as prone to security breaches as physical homes, stores, and government locations. Unfortunately, cybercrime happens every day, and great web security measures are needed to protect websites and web applications from becoming compromised.\r\nThat’s exactly what web security does – it is a system of protection measures and protocols that can protect your website or web application from being hacked or entered by unauthorized personnel. This integral division of Information Security is vital to the protection of websites, web applications, and web services. Anything that is applied over the Internet should have some form of web security to protect it.\r\nThere are a lot of factors that go into web security and web protection. Any website or application that is secure is surely backed by different types of checkpoints and techniques for keeping it safe.\r\nThere are a variety of security standards that must be followed at all times, and these standards are implemented and highlighted by the OWASP. Most experienced web developers from top cybersecurity companies will follow the standards of the OWASP as well as keep a close eye on the Web Hacking Incident Database to see when, how, and why different people are hacking different websites and services.\r\nEssential steps in protecting web apps from attacks include applying up-to-date encryption, setting proper authentication, continuously patching discovered vulnerabilities, avoiding data theft by having secure software development practices. The reality is that clever attackers may be competent enough to find flaws even in a fairly robust secured environment, and so a holistic security strategy is advised.\r\nThere are different types of technologies available for maintaining the best security standards. Some popular technical solutions for testing, building, and preventing threats include black and white box testing tools, fuzzing tools, WAF, security or vulnerability scanners, password cracking tools, and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What is Malware?</span>\r\nThe name malware is short for ‘malicioussoftware’. Malware includes any software program that has been created to perform an unauthorised — and often harmful — action on a user’s device. Examples of malware include:\r\n<ul><li>Computer viruses</li><li>Word and Excel macro viruses</li><li>Boot sector viruses</li><li>Script viruses — including batch, Windows shell, Java and others</li><li>Keyloggers</li><li>Password stealers</li><li>Backdoor Trojan viruses</li><li>Other Trojan viruses</li><li>Crimeware</li><li>Spyware</li><li>Adware... and many other types of malicious software programs</li></ul>\r\n<span style=\"font-weight: bold; \">What is the difference between a computer virus and a worm?</span>\r\n<span style=\"font-weight: bold; \">Computer virus.</span> This is a type of malicious program that can replicate itself — so that it can spread from file to file on a computer, and can also spread from one computer to another. Computer viruses are often programmed to perform damaging actions — such as corrupting or deleting data. The longer a virus remains undetected on your machine, the greater the number of infected files that may be on your computer.\r\n<span style=\"font-weight: bold; \">Worms.</span> Worms are generally considered to be a subset of computer viruses — but with some specific differences:\r\n<ul><li>A worm is a computer program that replicates, but does not infect other files.</li><li>The worm will install itself once on a computer — and then look for a way to spread to other computers.</li><li>Whereas a virus is a set of code that adds itself to existing files, a worm exists as a separate, standalone file.</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Trojan virus?</span>\r\nA Trojan is effectively a program that pretends to be legitimate software — but, when launched, it will perform a harmful action. Unlike computer viruses and worms, Trojans cannot spread by themselves. Typically, Trojans are installed secretly and they deliver their malicious payload without the user’s knowledge.\r\nCybercriminals use many different types of Trojans — and each has been designed to perform a specific malicious function. The most common are:\r\n<ul><li>Backdoor Trojans (these often include a keylogger)</li><li>Trojan Spies</li><li>Password stealing Trojans</li><li>Trojan Proxies — that convert your computer into a spam distribution machine</li></ul>\r\n<span style=\"font-weight: bold; \">Why are Trojan viruses called Trojans?</span>\r\nIn Greek mythology — during the Trojan war — the Greeks used subterfuge to enter the city of Troy. The Greeks constructed a massive wooden horse — and, unaware that the horse contained Greek soldiers, the Trojans pulled the horse into the city. At night, the Greek soldiers escaped from the horse and opened the city gates — for the Greek army to enter Troy.\r\nToday, Trojan viruses use subterfuge to enter unsuspecting users’ computers and devices.\r\n<span style=\"font-weight: bold; \">What is a Keylogger?</span>\r\nA keylogger is a program that can record what you type on your computer keyboard. Criminals use keyloggers to obtain confidential data — such as login details, passwords, credit card numbers, PINs and other items. Backdoor Trojans typically include an integrated keylogger.\r\n<span style=\"font-weight: bold; \">What is Phishing?</span>\r\nPhishing is a very specific type of cybercrime that is designed to trick you into disclosing valuable information — such as details about your bank account or credit cards. Often, cybercriminals will create a fake website that looks just like a legitimate site — such as a bank’s official website. The cybercriminal will try to trick you into visiting their fake site — typically by sending you an email that contains a hyperlink to the fake site. When you visit the fake website, it will generally ask you to type in confidential data — such as your login, password or PIN.\r\n<span style=\"font-weight: bold; \">What is Spyware?</span>\r\nSpyware is software that is designed to collect your data and send it to a third party — without your knowledge or consent. Spyware programs will often:\r\n<ul><li>Monitor the keys you press on your keyboard — using a keylogger</li><li>Collect confidential information — such as your passwords, credit card numbers, PIN numbers and more</li><li>Gather — or ‘harvest’ — email addresses from your computer</li><li>Track your Internet browsing habits</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Rootkit?</span>\r\nRootkits are programs that hackers use in order to evade detection while trying to gain unauthorised access to a computer. Rootkits have been used increasingly as a form of stealth to hide Trojan virus activity. When installed on a computer, rootkits are invisible to the user and also take steps to avoid being detected by security software.\r\nThe fact that many people log into their computers with administrator rights — rather than creating a separate account with restricted access — makes it easier for cybercriminals to install a rootkit.\r\n<span style=\"font-weight: bold; \">What is a Botnet?</span>\r\nA botnet is a network of computers controlled by cybercriminals using a Trojan virus or other malicious program.\r\n<span style=\"font-weight: bold;\">What is a DDoS attack?</span>\r\nA Distributed-Denial-of-Service (DDoS) attack is similar to a DoS. However, a DDoS attack is conducted using multiple machines. Usually, for a DDoS attack, the hacker will use one security compromised computer as the ‘master’ machine that co-ordinates the attack by other ‘zombie machines’. Typically, the cybercriminal will compromise the security on the master and all of the zombie machines, by exploiting a vulnerability in an application on each computer — to install a Trojan or other piece of malicious code.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/security-web-application-security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":348,"title":"No centralized control over IT systems"},{"id":374,"title":"IT infrastructure downtimes"},{"id":384,"title":"Risk of attacks by hackers"},{"id":386,"title":"Risk of lost access to data and IT systems"}]}},"categories":[{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","alias":"scada-supervisory-control-and-data-acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"},{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":485,"title":"Web security","alias":"web-security","description":" Web security basically means protecting a website or web application by detecting, preventing and responding to cyber threats.\r\nWebsites and web applications are just as prone to security breaches as physical homes, stores, and government locations. Unfortunately, cybercrime happens every day, and great web security measures are needed to protect websites and web applications from becoming compromised.\r\nThat’s exactly what web security does – it is a system of protection measures and protocols that can protect your website or web application from being hacked or entered by unauthorized personnel. This integral division of Information Security is vital to the protection of websites, web applications, and web services. Anything that is applied over the Internet should have some form of web security to protect it.\r\nThere are a lot of factors that go into web security and web protection. Any website or application that is secure is surely backed by different types of checkpoints and techniques for keeping it safe.\r\nThere are a variety of security standards that must be followed at all times, and these standards are implemented and highlighted by the OWASP. Most experienced web developers from top cybersecurity companies will follow the standards of the OWASP as well as keep a close eye on the Web Hacking Incident Database to see when, how, and why different people are hacking different websites and services.\r\nEssential steps in protecting web apps from attacks include applying up-to-date encryption, setting proper authentication, continuously patching discovered vulnerabilities, avoiding data theft by having secure software development practices. The reality is that clever attackers may be competent enough to find flaws even in a fairly robust secured environment, and so a holistic security strategy is advised.\r\nThere are different types of technologies available for maintaining the best security standards. Some popular technical solutions for testing, building, and preventing threats include black and white box testing tools, fuzzing tools, WAF, security or vulnerability scanners, password cracking tools, and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What is Malware?</span>\r\nThe name malware is short for ‘malicioussoftware’. Malware includes any software program that has been created to perform an unauthorised — and often harmful — action on a user’s device. Examples of malware include:\r\n<ul><li>Computer viruses</li><li>Word and Excel macro viruses</li><li>Boot sector viruses</li><li>Script viruses — including batch, Windows shell, Java and others</li><li>Keyloggers</li><li>Password stealers</li><li>Backdoor Trojan viruses</li><li>Other Trojan viruses</li><li>Crimeware</li><li>Spyware</li><li>Adware... and many other types of malicious software programs</li></ul>\r\n<span style=\"font-weight: bold; \">What is the difference between a computer virus and a worm?</span>\r\n<span style=\"font-weight: bold; \">Computer virus.</span> This is a type of malicious program that can replicate itself — so that it can spread from file to file on a computer, and can also spread from one computer to another. Computer viruses are often programmed to perform damaging actions — such as corrupting or deleting data. The longer a virus remains undetected on your machine, the greater the number of infected files that may be on your computer.\r\n<span style=\"font-weight: bold; \">Worms.</span> Worms are generally considered to be a subset of computer viruses — but with some specific differences:\r\n<ul><li>A worm is a computer program that replicates, but does not infect other files.</li><li>The worm will install itself once on a computer — and then look for a way to spread to other computers.</li><li>Whereas a virus is a set of code that adds itself to existing files, a worm exists as a separate, standalone file.</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Trojan virus?</span>\r\nA Trojan is effectively a program that pretends to be legitimate software — but, when launched, it will perform a harmful action. Unlike computer viruses and worms, Trojans cannot spread by themselves. Typically, Trojans are installed secretly and they deliver their malicious payload without the user’s knowledge.\r\nCybercriminals use many different types of Trojans — and each has been designed to perform a specific malicious function. The most common are:\r\n<ul><li>Backdoor Trojans (these often include a keylogger)</li><li>Trojan Spies</li><li>Password stealing Trojans</li><li>Trojan Proxies — that convert your computer into a spam distribution machine</li></ul>\r\n<span style=\"font-weight: bold; \">Why are Trojan viruses called Trojans?</span>\r\nIn Greek mythology — during the Trojan war — the Greeks used subterfuge to enter the city of Troy. The Greeks constructed a massive wooden horse — and, unaware that the horse contained Greek soldiers, the Trojans pulled the horse into the city. At night, the Greek soldiers escaped from the horse and opened the city gates — for the Greek army to enter Troy.\r\nToday, Trojan viruses use subterfuge to enter unsuspecting users’ computers and devices.\r\n<span style=\"font-weight: bold; \">What is a Keylogger?</span>\r\nA keylogger is a program that can record what you type on your computer keyboard. Criminals use keyloggers to obtain confidential data — such as login details, passwords, credit card numbers, PINs and other items. Backdoor Trojans typically include an integrated keylogger.\r\n<span style=\"font-weight: bold; \">What is Phishing?</span>\r\nPhishing is a very specific type of cybercrime that is designed to trick you into disclosing valuable information — such as details about your bank account or credit cards. Often, cybercriminals will create a fake website that looks just like a legitimate site — such as a bank’s official website. The cybercriminal will try to trick you into visiting their fake site — typically by sending you an email that contains a hyperlink to the fake site. When you visit the fake website, it will generally ask you to type in confidential data — such as your login, password or PIN.\r\n<span style=\"font-weight: bold; \">What is Spyware?</span>\r\nSpyware is software that is designed to collect your data and send it to a third party — without your knowledge or consent. Spyware programs will often:\r\n<ul><li>Monitor the keys you press on your keyboard — using a keylogger</li><li>Collect confidential information — such as your passwords, credit card numbers, PIN numbers and more</li><li>Gather — or ‘harvest’ — email addresses from your computer</li><li>Track your Internet browsing habits</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Rootkit?</span>\r\nRootkits are programs that hackers use in order to evade detection while trying to gain unauthorised access to a computer. Rootkits have been used increasingly as a form of stealth to hide Trojan virus activity. When installed on a computer, rootkits are invisible to the user and also take steps to avoid being detected by security software.\r\nThe fact that many people log into their computers with administrator rights — rather than creating a separate account with restricted access — makes it easier for cybercriminals to install a rootkit.\r\n<span style=\"font-weight: bold; \">What is a Botnet?</span>\r\nA botnet is a network of computers controlled by cybercriminals using a Trojan virus or other malicious program.\r\n<span style=\"font-weight: bold;\">What is a DDoS attack?</span>\r\nA Distributed-Denial-of-Service (DDoS) attack is similar to a DoS. However, a DDoS attack is conducted using multiple machines. Usually, for a DDoS attack, the hacker will use one security compromised computer as the ‘master’ machine that co-ordinates the attack by other ‘zombie machines’. Typically, the cybercriminal will compromise the security on the master and all of the zombie machines, by exploiting a vulnerability in an application on each computer — to install a Trojan or other piece of malicious code.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/security-web-application-security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://assets.website-files.com/57b990500c7bdb623821b928/59faf71d3b32860001850827_Chemicalcasestudy.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":603,"title":"FireEye Network Security for IT company","description":"The magnitude and complexity of the Infosys attack surface is significant; encompassing hundreds of thousands of endpoints spanning the entire globe, a highly mobile workforce and huge datacenters. 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After exhaustive evaluations the integrated suite of best-in-class solutions from FireEye was our ultimate winner.”</blockquote>","alias":"fireeye-network-security-for-it-company","roi":0,"seo":{"title":"FireEye Network Security for IT company","keywords":"","description":"The magnitude and complexity of the Infosys attack surface is significant; encompassing hundreds of thousands of endpoints spanning the entire globe, a highly mobile workforce and huge datacenters. Tasked with protecting the entire infrastructure, Vishal Salvi","og:title":"FireEye Network Security for IT company","og:description":"The magnitude and complexity of the Infosys attack surface is significant; encompassing hundreds of thousands of endpoints spanning the entire globe, a highly mobile workforce and huge datacenters. 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Founded in 2004, the company is headquartered in Milpitas, California. Threat prevention platforms include Network, Email, Endpoint, Mobile, Content, Analytics, and Forensics. FireEye has more than 4,400 customers across 67 countries, including more than 650 of the Forbes Global 2000. FireEye is the first cyber security company awarded certification by the Department of Homeland Security. USAToday says FireEye &quot;has been called in to investigate high-profile attacks against Target, JP Morgan Chase, Sony Pictures, Anthem and others&quot;. 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It enables you to:\r\n\r\n<ul> <li>Accurately detect and immediately stop attacks that evade other security devices, including file-based sandboxes</li> <li>Understand and prioritize critical alerts with reliable execution evidence and contextual insights</li> <li>Proactively defend and investigate threats with tactical intelligence from FireEye or a third party using the Structured Threat Information eXpression (STIX) format as well as contextual and strategic threat intelligence</li> <li>Deploy Network Security with integrated all-in-one hardware appliances or with a scalable and flexible on-premise or cloud-based distributed model</li> <li>Future-proof your investment with an extensible, modular architecture</li> <li>Provide your Microsoft Windows and Apple OS X users with the same level of threat protection</li> <li>Achieve quick protection with machine-, attacker- and victim-based intelligence applied as updates to your defenses every 60 minutes</li> <li>Shorten the solution payback period by eliminating the operational cost of triaging alerts manually</li> <li>Integrate and automate your security workflow to easily prioritize, investigate and respond to alerts across different threat vectors</li> </ul>","shortDescription":"FireEye Network Security is an advanced threat protection and breach detection platform that provides industry leading threat visibility and protection against the world’s most sophisticated attacks","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":15,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"FireEye Network Security (NX)","keywords":"","description":"\r\nBy leveraging FireEye’s unique technologies and threat intelligence, FireEye Network Security detects what other security solutions miss, providing holistic security from the perimeter to the network core.\r\n\r\nIdeal for next-generation networks that need flex","og:title":"FireEye Network Security (NX)","og:description":"\r\nBy leveraging FireEye’s unique technologies and threat intelligence, FireEye Network Security detects what other security solutions miss, providing holistic security from the perimeter to the network core.\r\n\r\nIdeal for next-generation networks that need flex"},"eventUrl":"","translationId":1720,"dealDetails":{"avgPartnerDiscount":20,"dealProtection":1,"avgDealSize":120000,"dealSizeCurrency":"","avgDealClosing":6},"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"It is required to get the FireEye partner status. The request for 30 days testing is carried out through the partner portal","categories":[{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":550,"title":"Web filtering - Appliance","alias":"web-filtering-appliance","description":" <span style=\"font-weight: bold; \">A web filter appliance</span> is a device that allows the user to filter all online content for censorship purposes, such that any links, downloads, and email containing offensive materials or pornography is outright blocked or removed. Web filtering appliance can also help you prevent malware infection because, more often than not, malware is usually hidden within links that promise porn or controversial content. Moreover, because the number of online hazards is un stopped increasing every day, it's always prudent to get a web filter appliance that can adapt to the changing times and the ever-evolving hazards posed by the Internet.\r\nAt any rate, content filtering appliance has a distinct advantage over their software counterparts in terms of stable restriction features, unrestricted monitoring, no platform-based limitations, easy upgrades and improvements, and so on. That's because the best web filters are fully integrated software and hardware systems that optimize their hybrid attributes when it comes to content filtering by gaining full, unmitigated control over online usage through well-defined policies as mandated by the owner of the network or the IT security administrator.\r\nGetting a web content filtering appliance that has a list of premium-grade and detailed content analysis with predefined categories (which includes keywords for pornography, game downloads, drugs, violence, adult content, offensive content, racist content, controversial content, and the like) is a must for any major network. All of the items you'll ever need to block should be easily selectable with a click of your mouse as well; after all, sophisticated technology aside, a good web filter appliance should also be intuitive and practical to use as well.<br />&nbsp;","materialsDescription":"<h1 class=\"align-center\">How a Web Content Filter Appliance Works</h1>\r\n<p class=\"align-left\">Typically a web content filter appliance protects Internet users and networks by using a combination of blacklists, URIBL and SURBL filters, category filters and keyword filters. Blacklists, URIBL and SURBL filters work together to prevent users visiting websites known to harbor malware, those that have been identified as fake phishing sites, and those who hid their true identity by using the whois privacy feature or a proxy server. Genuine websites have no reason to hide their true identity.</p>\r\n<p class=\"align-left\">In the category filtering process, the content of millions of webpages are analyzed and assigned a category. System administrators can then choose which categories to block access to (i.e. online shopping, alcohol, pornography, gambling, etc.) depending on whether the web content filter appliance is providing a service to a business, a store, a school, a restaurant, or a workplace. Most appliances for filtering web content also offer the facility to create bespoke categories.</p>\r\n<p class=\"align-left\">Keyword filters have multiple uses. They can be used to block access to websites containing specific words (for example the business name of a competitor), specific file extensions (typically those most commonly used for deploying malware and ransomware), and specific web applications; if, for example, a business wanted to allow its marketing department access to Facebook, but not FaceTime. Effectively, the keyword filters fine-tune the category settings, enhance security and increase productivity.</p>\r\n<h1 class=\"align-center\">Are there any home web filter appliance?</h1>\r\nFor children today, the Internet has always existed. To them, it’s second nature to pop online and watch a funny video, find a fact, or chat with a friend. But, of course, the Internet is also filled with a lot of dark corners (It’s a hop, skip, and a click to adult content). Parents, then, are presented with the daunting task of not only monitoring what sites their children visit but also their screen time consumption. There are a number of home content filtering appliance that allow parents to do just this. The best parental control apps and devices, be they hardware or software, not only put parents in command of such things as the content their children can view and the amount of time they can spend online but help restore a parent’s sense of control. With them, parents, from can restrict access to only specific sites and apps, filter dangerous or explicit web-content, manage time, and even track their location.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_filtering_Appliance.png"},{"id":467,"title":"Network Forensics","alias":"network-forensics","description":" Network forensics is a sub-branch of digital forensics relating to the monitoring and analysis of computer network traffic for the purposes of information gathering, legal evidence, or intrusion detection. Unlike other areas of digital forensics, network investigations deal with volatile and dynamic information. Network traffic is transmitted and then lost, so network forensics is often a pro-active investigation.\r\nNetwork forensics generally has two uses. The first, relating to security, involves monitoring a network for anomalous traffic and identifying intrusions. An attacker might be able to erase all log files on a compromised host; network-based evidence might therefore be the only evidence available for forensic analysis. The second form relates to law enforcement. In this case analysis of captured network traffic can include tasks such as reassembling transferred files, searching for keywords and parsing human communication such as emails or chat sessions.\r\nTwo systems are commonly used to collect network data; a brute force &quot;catch it as you can&quot; and a more intelligent &quot;stop look listen&quot; method.\r\nNetwork forensics is a comparatively new field of forensic science. The growing popularity of the Internet in homes means that computing has become network-centric and data is now available outside of disk-based digital evidence. Network forensics can be performed as a standalone investigation or alongside a computer forensics analysis (where it is often used to reveal links between digital devices or reconstruct how a crime was committed).\r\nMarcus Ranum is credited with defining Network forensics as &quot;the capture, recording, and analysis of network events in order to discover the source of security attacks or other problem incidents&quot;.\r\nCompared to computer forensics, where evidence is usually preserved on disk, network data is more volatile and unpredictable. Investigators often only have material to examine if packet filters, firewalls, and intrusion detection systems were set up to anticipate breaches of security.\r\nSystems used to collect network data for forensics use usually come in two forms:\r\n<ul><li>&quot;Catch-it-as-you-can&quot; – This is where all packets passing through a certain traffic point are captured and written to storage with analysis being done subsequently in batch mode. This approach requires large amounts of storage.</li><li>&quot;Stop, look and listen&quot; – This is where each packet is analyzed in a rudimentary way in memory and only certain information saved for future analysis. This approach requires a faster processor to keep up with incoming traffic.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Why is network forensics important?</span>\r\nNetwork forensics is important because so many common attacks entail some type of misuse of network resources.\r\n<span style=\"font-weight: bold;\">What are the different ways in which the network can be attacked?</span>\r\nAttacks typically target availability confidentiality and integrity. Loss of any one of these items constitutes a security breach.\r\n<span style=\"font-weight: bold;\">Where is the best place to search for information?</span>\r\nInformation can be found by either doing a live analysis of the network, analyzing IDS information, or examining logs that can be found in routers and servers.\r\n<span style=\"font-weight: bold;\">How does a forensic analyst know how deeply to look for information?</span>\r\nSome amount of information can be derived from looking at the skill level of the attacker. Attackers with little skill are much less likely to use advanced hiding techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Forensics.png"},{"id":335,"title":"Secure Content and Threat Management","alias":"secure-content-and-threat-management","description":" Secure content management is the set of processes and technologies that supports the collection, managing, and publishing of information. It involves processes for protecting the company from viruses, spam and undesirable web pages to not only provide enhanced security but also address productivity and potential human resources issues. Even after controlling the number of avenues through which information can enter, after the implementation of perimeter security, the cyber attackers still find ways to piggyback across valid communication channels.\r\nSecure Content Management technologies have evolved rapidly over the last few years due to the complexity of threats associated with email and web gateways. Businesses are increasingly focusing on eliminating this threat by adopting the 2 gateways, rather than the purely productive driven anti-spam and web-filtering techniques.\r\nSecure Content Management solutions are gaining traction due to the increased need for handling voluminous content that is getting generated in organizations on a daily basis. The rising adoption of digitalization, Bring Your Own Device (BYOD), growth of e-commerce, and social media has increased the amount of content generated in inter-organizations and intra-organizations.\r\nSCM solutions offer clients with the benefit of paper-free workflow, accurate searching of the required information, and better information sharing, and also addresses required industry standards and regulations. SCM solutions enable clients with handling essential enterprise information and save time and cost associated with searching for the required business data for making key business decisions.\r\nThe solutions offered for Secure Content Management includes:\r\n<span style=\"font-style: italic;\">Anti-Spam:</span> Spam Filters are introduced for spam e-mail which not only consumes time and money but also network and mail server resources.\r\n<span style=\"font-style: italic;\">Web Surfing:</span> Limiting the websites that end-users are allowed to access will increase work productivity, ensure maximum bandwidth availability and lower the liability issues.\r\n<span style=\"font-style: italic;\">Instant Messaging:</span> Convenient and growing, but difficult to handle, this technology serves as a back door for viruses and worms to enter your network. It also provides a way for sensitive information to be shared over the network.<br /><br /><br />","materialsDescription":" <span style=\"font-weight: bold;\">What are the reasons for adopting secure content management?</span>\r\nFollowing are the reasons for creating the need for secure content management:\r\n<ul><li>Lost productivity</li><li>Introduction of malicious code</li><li>Potential liability</li><li>Wasted network resources</li><li>Control over intellectual property</li><li>Regulatory Compliance</li></ul>\r\nBecause of these reasons, there is rising concern over the security of the organization and creating the need for the adoption of Secure content Management from the clients.\r\n<span style=\"font-weight: bold;\">Strategy Adopted for implementing Secure Content Management</span>\r\nThe strategy applied for Secure Content Management includes the 4 step process including\r\n<span style=\"font-weight: bold;\">Discover</span> involves Identifying and Defining the process of Data Management and collecting the data created.\r\n<span style=\"font-weight: bold;\">Classify</span> is the process of identifying critical data and segregating between secure information and unstructured information.\r\n<span style=\"font-weight: bold;\">Control</span> involves the process of data cleansing, Encrypting the digital content and Securing critical information.\r\n<span style=\"font-weight: bold;\">Govern</span> is the process of creating Service Level Agreements for usage rules, retention rules.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Secure_Content_and_Threat_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":344,"title":"Malware infection via Internet, email, storage devices"},{"id":384,"title":"Risk of attacks by hackers"}]}},"categories":[{"id":50,"title":"IPC - Information Protection and Control","alias":"ipc-information-protection-and-control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png"},{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":550,"title":"Web filtering - Appliance","alias":"web-filtering-appliance","description":" <span style=\"font-weight: bold; \">A web filter appliance</span> is a device that allows the user to filter all online content for censorship purposes, such that any links, downloads, and email containing offensive materials or pornography is outright blocked or removed. Web filtering appliance can also help you prevent malware infection because, more often than not, malware is usually hidden within links that promise porn or controversial content. Moreover, because the number of online hazards is un stopped increasing every day, it's always prudent to get a web filter appliance that can adapt to the changing times and the ever-evolving hazards posed by the Internet.\r\nAt any rate, content filtering appliance has a distinct advantage over their software counterparts in terms of stable restriction features, unrestricted monitoring, no platform-based limitations, easy upgrades and improvements, and so on. That's because the best web filters are fully integrated software and hardware systems that optimize their hybrid attributes when it comes to content filtering by gaining full, unmitigated control over online usage through well-defined policies as mandated by the owner of the network or the IT security administrator.\r\nGetting a web content filtering appliance that has a list of premium-grade and detailed content analysis with predefined categories (which includes keywords for pornography, game downloads, drugs, violence, adult content, offensive content, racist content, controversial content, and the like) is a must for any major network. All of the items you'll ever need to block should be easily selectable with a click of your mouse as well; after all, sophisticated technology aside, a good web filter appliance should also be intuitive and practical to use as well.<br />&nbsp;","materialsDescription":"<h1 class=\"align-center\">How a Web Content Filter Appliance Works</h1>\r\n<p class=\"align-left\">Typically a web content filter appliance protects Internet users and networks by using a combination of blacklists, URIBL and SURBL filters, category filters and keyword filters. Blacklists, URIBL and SURBL filters work together to prevent users visiting websites known to harbor malware, those that have been identified as fake phishing sites, and those who hid their true identity by using the whois privacy feature or a proxy server. Genuine websites have no reason to hide their true identity.</p>\r\n<p class=\"align-left\">In the category filtering process, the content of millions of webpages are analyzed and assigned a category. System administrators can then choose which categories to block access to (i.e. online shopping, alcohol, pornography, gambling, etc.) depending on whether the web content filter appliance is providing a service to a business, a store, a school, a restaurant, or a workplace. Most appliances for filtering web content also offer the facility to create bespoke categories.</p>\r\n<p class=\"align-left\">Keyword filters have multiple uses. They can be used to block access to websites containing specific words (for example the business name of a competitor), specific file extensions (typically those most commonly used for deploying malware and ransomware), and specific web applications; if, for example, a business wanted to allow its marketing department access to Facebook, but not FaceTime. Effectively, the keyword filters fine-tune the category settings, enhance security and increase productivity.</p>\r\n<h1 class=\"align-center\">Are there any home web filter appliance?</h1>\r\nFor children today, the Internet has always existed. To them, it’s second nature to pop online and watch a funny video, find a fact, or chat with a friend. But, of course, the Internet is also filled with a lot of dark corners (It’s a hop, skip, and a click to adult content). Parents, then, are presented with the daunting task of not only monitoring what sites their children visit but also their screen time consumption. There are a number of home content filtering appliance that allow parents to do just this. The best parental control apps and devices, be they hardware or software, not only put parents in command of such things as the content their children can view and the amount of time they can spend online but help restore a parent’s sense of control. With them, parents, from can restrict access to only specific sites and apps, filter dangerous or explicit web-content, manage time, and even track their location.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_filtering_Appliance.png"},{"id":467,"title":"Network Forensics","alias":"network-forensics","description":" Network forensics is a sub-branch of digital forensics relating to the monitoring and analysis of computer network traffic for the purposes of information gathering, legal evidence, or intrusion detection. Unlike other areas of digital forensics, network investigations deal with volatile and dynamic information. Network traffic is transmitted and then lost, so network forensics is often a pro-active investigation.\r\nNetwork forensics generally has two uses. The first, relating to security, involves monitoring a network for anomalous traffic and identifying intrusions. An attacker might be able to erase all log files on a compromised host; network-based evidence might therefore be the only evidence available for forensic analysis. The second form relates to law enforcement. In this case analysis of captured network traffic can include tasks such as reassembling transferred files, searching for keywords and parsing human communication such as emails or chat sessions.\r\nTwo systems are commonly used to collect network data; a brute force &quot;catch it as you can&quot; and a more intelligent &quot;stop look listen&quot; method.\r\nNetwork forensics is a comparatively new field of forensic science. The growing popularity of the Internet in homes means that computing has become network-centric and data is now available outside of disk-based digital evidence. Network forensics can be performed as a standalone investigation or alongside a computer forensics analysis (where it is often used to reveal links between digital devices or reconstruct how a crime was committed).\r\nMarcus Ranum is credited with defining Network forensics as &quot;the capture, recording, and analysis of network events in order to discover the source of security attacks or other problem incidents&quot;.\r\nCompared to computer forensics, where evidence is usually preserved on disk, network data is more volatile and unpredictable. Investigators often only have material to examine if packet filters, firewalls, and intrusion detection systems were set up to anticipate breaches of security.\r\nSystems used to collect network data for forensics use usually come in two forms:\r\n<ul><li>&quot;Catch-it-as-you-can&quot; – This is where all packets passing through a certain traffic point are captured and written to storage with analysis being done subsequently in batch mode. This approach requires large amounts of storage.</li><li>&quot;Stop, look and listen&quot; – This is where each packet is analyzed in a rudimentary way in memory and only certain information saved for future analysis. This approach requires a faster processor to keep up with incoming traffic.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Why is network forensics important?</span>\r\nNetwork forensics is important because so many common attacks entail some type of misuse of network resources.\r\n<span style=\"font-weight: bold;\">What are the different ways in which the network can be attacked?</span>\r\nAttacks typically target availability confidentiality and integrity. Loss of any one of these items constitutes a security breach.\r\n<span style=\"font-weight: bold;\">Where is the best place to search for information?</span>\r\nInformation can be found by either doing a live analysis of the network, analyzing IDS information, or examining logs that can be found in routers and servers.\r\n<span style=\"font-weight: bold;\">How does a forensic analyst know how deeply to look for information?</span>\r\nSome amount of information can be derived from looking at the skill level of the attacker. Attackers with little skill are much less likely to use advanced hiding techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Forensics.png"},{"id":335,"title":"Secure Content and Threat Management","alias":"secure-content-and-threat-management","description":" Secure content management is the set of processes and technologies that supports the collection, managing, and publishing of information. It involves processes for protecting the company from viruses, spam and undesirable web pages to not only provide enhanced security but also address productivity and potential human resources issues. Even after controlling the number of avenues through which information can enter, after the implementation of perimeter security, the cyber attackers still find ways to piggyback across valid communication channels.\r\nSecure Content Management technologies have evolved rapidly over the last few years due to the complexity of threats associated with email and web gateways. Businesses are increasingly focusing on eliminating this threat by adopting the 2 gateways, rather than the purely productive driven anti-spam and web-filtering techniques.\r\nSecure Content Management solutions are gaining traction due to the increased need for handling voluminous content that is getting generated in organizations on a daily basis. The rising adoption of digitalization, Bring Your Own Device (BYOD), growth of e-commerce, and social media has increased the amount of content generated in inter-organizations and intra-organizations.\r\nSCM solutions offer clients with the benefit of paper-free workflow, accurate searching of the required information, and better information sharing, and also addresses required industry standards and regulations. SCM solutions enable clients with handling essential enterprise information and save time and cost associated with searching for the required business data for making key business decisions.\r\nThe solutions offered for Secure Content Management includes:\r\n<span style=\"font-style: italic;\">Anti-Spam:</span> Spam Filters are introduced for spam e-mail which not only consumes time and money but also network and mail server resources.\r\n<span style=\"font-style: italic;\">Web Surfing:</span> Limiting the websites that end-users are allowed to access will increase work productivity, ensure maximum bandwidth availability and lower the liability issues.\r\n<span style=\"font-style: italic;\">Instant Messaging:</span> Convenient and growing, but difficult to handle, this technology serves as a back door for viruses and worms to enter your network. It also provides a way for sensitive information to be shared over the network.<br /><br /><br />","materialsDescription":" <span style=\"font-weight: bold;\">What are the reasons for adopting secure content management?</span>\r\nFollowing are the reasons for creating the need for secure content management:\r\n<ul><li>Lost productivity</li><li>Introduction of malicious code</li><li>Potential liability</li><li>Wasted network resources</li><li>Control over intellectual property</li><li>Regulatory Compliance</li></ul>\r\nBecause of these reasons, there is rising concern over the security of the organization and creating the need for the adoption of Secure content Management from the clients.\r\n<span style=\"font-weight: bold;\">Strategy Adopted for implementing Secure Content Management</span>\r\nThe strategy applied for Secure Content Management includes the 4 step process including\r\n<span style=\"font-weight: bold;\">Discover</span> involves Identifying and Defining the process of Data Management and collecting the data created.\r\n<span style=\"font-weight: bold;\">Classify</span> is the process of identifying critical data and segregating between secure information and unstructured information.\r\n<span style=\"font-weight: bold;\">Control</span> involves the process of data cleansing, Encrypting the digital content and Securing critical information.\r\n<span style=\"font-weight: bold;\">Govern</span> is the process of creating Service Level Agreements for usage rules, retention rules.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Secure_Content_and_Threat_Management.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"https://www.fireeye.com/content/dam/fireeye-www/global/en/customers/pdfs/cs-infosys-limited.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":885,"title":"Genesys PureConnect for UniCredit Bank","description":"Description is not ready yet","alias":"genesys-pureconnect-for-unicredit-bank","roi":0,"seo":{"title":"Genesys PureConnect for UniCredit Bank","keywords":"","description":"Description is not ready yet","og:title":"Genesys PureConnect for UniCredit Bank","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":330,"title":"UniCredit Bank (Ukraine)","logoURL":"https://old.roi4cio.com/uploads/roi/company/unicredit-2x.png","alias":"unicredit-bank-ukraina","address":"Юридический адрес: ул. Ковпака, 29, г. Киев, Украина, 03150","roles":[],"description":"UniCredit Bank is one of the largest universal banks in Ukraine, which offers its customers a full range of modern services both in the segment of individuals and in the segment of corporate clients.\r\nThe renewed UniCredit Bank was formed in December 2013 by combining two Ukrainian assets of the UniCredit group, which has been operating in the local market since 1997. The integrated bank combines the power, strength and wide coverage of PJSC &quot;Ukrsotsbank&quot; and European experience, quality of service and flexibility of PJSC &quot;UniCredit Bank&quot;. Thanks to successful synthesis, a stronger financial institution with high financial indicators, an increased level of reliability, an improved line of competitive products and services have appeared in the country's banking market. The united bank stands out on the market with a wide selection of modern banking services with a traditionally high level of service in European-style branches located throughout Ukraine.\r\nA wide network of UniCredit Bank has 287 retail branches. The staff of the financial institution consists of the best specialists in the country's market and has 4830 employees.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":5,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.unicredit.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"UniCredit Bank (Ukraine)","keywords":"Bank, UniCredit, Ukraine","description":"UniCredit Bank is one of the largest universal banks in Ukraine, which offers its customers a full range of modern services both in the segment of individuals and in the segment of corporate clients.\r\nThe renewed UniCredit Bank was formed in December 2013 by c","og:title":"UniCredit Bank (Ukraine)","og:description":"UniCredit Bank is one of the largest universal banks in Ukraine, which offers its customers a full range of modern services both in the segment of individuals and in the segment of corporate clients.\r\nThe renewed UniCredit Bank was formed in December 2013 by c","og:image":"https://old.roi4cio.com/uploads/roi/company/unicredit-2x.png"},"eventUrl":""},"supplier":{"id":248,"title":"IT INTEGRATOR","logoURL":"https://old.roi4cio.com/uploads/roi/company/IT-Integrator_logo.png","alias":"it-integrator","address":"Киев, ул. Смоленская, 31-33, 3 корпус тел. (044) 538-00-69","roles":[],"description":"IT-Integrator - ukrainian system integrator, has a wide product range and high competencies in the field of IT. The company was founded December 5, 2000. By focusing its activities on advanced technologies, the company offers its customers a wide range of products and services designed to increase efficiency. The company promotes the formation of IT literacy for the development of the Ukrainian economy.<br />Advantages\r\n<ul><li>Years of experience in the Ukrainian market</li></ul>\r\n<ul><li>Full range of IT services - from the sale of equipment to the audit services, engineering, consulting and support</li></ul>\r\n<ul><li>More than 60 certified engineers</li></ul>\r\n<ul><li>Focusing on business customers' needs</li></ul>\r\n<ul><li>Cooperation with world manufacturers of hardware and software</li></ul>\r\n<ul><li>High quality equipment certified delivery, warranty, service support and maintenance</li></ul>\r\n<ul><li>An extensive branch network: the representation of all regions of Ukraine</li></ul>","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":211,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":10,"vendorImplementationsCount":0,"vendorPartnersCount":8,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://it-integrator.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"IT INTEGRATOR","keywords":"company, customers, focusing, services, wide, Ukrainian, range, segment","description":"IT-Integrator - ukrainian system integrator, has a wide product range and high competencies in the field of IT. 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Combining the best of technology and human ingenuity, Genesys builds solutions that mirror natural communication and work the way you think. Its industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. <br />In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.<br />Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.","companyTypes":[],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":1,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":1,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.genesys.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Genesys (Interactive Intelligence)","keywords":"","description":" Genesys® powers 25 billion of the world’s best customer experiences each year. 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Because the PureConnect platform was developed on an open and standards-based architecture, it easily provides high performance for small to mid-sized businesses while integrating with external data and features.\r\nThe PureConnect platform offers the broadest and deepest set of omnichannel and business communications solutions, built from the ground up to interoperate on a single platform. Because it’s based on a microservices architecture, capabilities aren’t interdependent, so a single error won’t devastate the whole system. The PureConnect platform also integrates seamlessly with all of your systems, including CRM systems from Salesforce, Oracle and Microsoft, as well as various workforce management tools and communications systems.\r\nProven with thousands of customers, the PureConnect platform is extremely flexible and can handle any routing or team requirements. <br /><br />","shortDescription":"The Genesys PureConnect platform is an all-in-one customer experience solution that's easy to use, flexible and customizable to your business needs.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Genesys PureConnect (formerly Interaction Center Platform)","keywords":"","description":"PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite.\r\nBuilt on a simple, all-in-one architecture, the PureConnect platform enables you to consolidate contact centre and business co","og:title":"Genesys PureConnect (formerly Interaction Center Platform)","og:description":"PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite.\r\nBuilt on a simple, all-in-one architecture, the PureConnect platform enables you to consolidate contact centre and business co"},"eventUrl":"","translationId":4763,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":9,"title":"Support Decision Making"},{"id":262,"title":"Support Customers"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":340,"title":"Low quality of customer service"},{"id":350,"title":"No monitoring of corporate IT processes"},{"id":370,"title":"No automated business processes"},{"id":388,"title":"Failure to attract new customers"},{"id":390,"title":"Low quality of customer support"},{"id":393,"title":"Complex and non-transparent business processes"}]}},"categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. 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Штаб-квартира расположена в Праге.</p>\r\n<p>Разрабатываем ПО и поставляем заказчикам из разных отраслей по всему миру передовые решения &laquo;под ключ&raquo;. Основные сферы деятельности &mdash; ИТ-аутсорсинг, разработка ПО (RPA, BI/Big Data, цифровые двойники, автоматизация, мобильная разработка), внедрение облачных решений и услуги ЦОД, DevOps, внедрение решений вендоров.</p>\r\n<p><span>В сферу компетенций компании входят информационные технологии, безопасность, промышленность, телекоммуникации, транспорт и логистика, банковский сектор, энергетика и нефтегазовый сектор, торговля. С момента основания компания выполнила более 2000 проектов. 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Штаб-квартира расположена в Праге.</p>\r\n<p>Разрабатываем ПО и поставляем заказчи","og:title":"IBA Group","og:description":"<p>IBA Group &ndash; международный холдинг, один из крупнейших системных интеграторов, разработчиков и поставщиков информационных технологий (ИТ) в Центральной и Восточной Европе. Штаб-квартира расположена в Праге.</p>\r\n<p>Разрабатываем ПО и поставляем заказчи","og:image":"https://old.roi4cio.com/uploads/roi/company/IBA_Group.png"},"eventUrl":""},"vendors":[{"id":177,"title":"IBM","logoURL":"https://old.roi4cio.com/uploads/roi/company/IBM_LOGO_01.png","alias":"ibm","address":"","roles":[],"description":"IBM (International Business Machines) ia an american electronic corporation, one of the world's largest manufacturers of all types of computers and software, one of the largest providers of global information networks. The corporation ranks sixth in the list of the largest companies in the world. Headquartered in Armonk, New York, USA. 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","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":1,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"IBM Security Identity Manager","keywords":"user, access, with, identity, Security, management, reporting, assurance","description":"Integration with other IBM Security products, such as IBM Security Identity Governance, IBM QRadar&reg; SIEM and IBM Security Access Manager appliances, helps IBM Security Identity Manager provide intelligent identity and access assurance. <span style=\"font-we","og:title":"IBM Security Identity Manager","og:description":"Integration with other IBM Security products, such as IBM Security Identity Governance, IBM QRadar&reg; SIEM and IBM Security Access Manager appliances, helps IBM Security Identity Manager provide intelligent identity and access assurance. <span style=\"font-we"},"eventUrl":"","translationId":645,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":44,"title":"IAM - Identity and Access Management","alias":"iam-identity-and-access-management","description":"<span style=\"font-weight: bold; \">Identity management</span> (IdM), also known as <span style=\"font-weight: bold; \">identity and access management</span> (IAM or IdAM), is a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. 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IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. 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The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. 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