KnowBe4 for Telkom

Telkom South Africa (SA), a leading telecommunications service provider, invested in ongoing employee training and development to ensure cybersecurity awareness and compliance. In an evolving cybersecurity landscape that places employees and organisations at risk of fraud, theft and infiltration, this level of training is critical to ensure corporate compliance to privacy/data protection laws and individual security. Challenge. For Telkom, it was critical that the training offering not only meet budget requirements, but that it be as extensive and engaging as possible. It had to change the culture of thinking within the company and provide employees with the tools they needed to remain aware outside of the organisation as well. Three key elements comprised the cybersecurity training process: the learning platform, the baseline phishing assessment (phishing simulator), and the Phish Alert Button (PAB). The learning content was developed for the South African audience and included focused and relevant information that didn’t bombard the users. The training had to be short, smart and targeted so that employees could take the training sessions in under 10 minutes. “We wanted our employees to think twice with every click. The first test saw a number of people fail and we plan on running a second test later in the process.” Results. The KnowBe4 engagement was a complete success for Telkom SA, introducing relevant and targeted training materials to a wide-ranging and diverse employee pool and achieving impressive engagement targets. KnowBe4 worked closely with Telkom to customise the offering and create a training platform that worked within their specific requirements and goals.