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The long-distance transport innovator has been using MobileIron’s unified endpoint management platform since the end of 2017, which serves as the foundation of modern mobile work in the transportation sector.\r\n<span style=\"font-weight: bold;\">Mobile information for drivers, check-in staff, and customers</span>\r\nBus drivers and station attendants use mobile devices in Android Kiosk mode, mainly for check-in and to communicate with management. The centralized mobile functions operate on two FlixBus apps, one for customers and the other for drivers and terminal employees.\r\n<span style=\"font-weight: bold;\">The driver app has the following functions:</span>\r\n<ul><li>Checking in customers</li></ul>\r\n<ul><li>Viewing passenger lists</li></ul>\r\n<ul><li>Viewing timetables</li></ul>\r\n<ul><li>Booking tickets (on site by driver)</li></ul>\r\n<ul><li>Checking in additional bags (on site by driver)</li></ul>\r\n<ul><li>Checking in bicycles (on site by driver)</li></ul>\r\n<ul><li>Recording any lost property</li></ul>\r\n<span style=\"font-weight: bold;\">The FlixBus passenger app offers the following services:</span>\r\n<ul><li>Booking tickets</li></ul>\r\n<ul><li>Checking in extra bags</li></ul>\r\n<ul><li>Checking in bicycles</li></ul>\r\n<ul><li>Storing booked tickets</li></ul>\r\n<ul><li>Providing stop information</li></ul>\r\n<ul><li>Monitoring routes in real time</li></ul>\r\nMonitoring routes in real time is currently being piloted on various European routes. In addition, the FlixBus driver app now allows the driver to connect the mobile device to a bus’s linkbox, so that the bus and the drive route are connected automatically in the system. This makes a number of operational control processes considerably easier.\r\n<span style=\"font-weight: bold;\">Manual configuration was expensive and time-consuming</span>\r\nIn recent years, FlixMobility has started new partnerships with large numbers of transit companies and individual drivers. Its network and mobile IT architectures had expanded rapidly, and it was no longer feasible to register drivers’ phones manually, which was expensive, time-consuming, and error-prone.\r\n<span style=\"font-weight: bold;\">MobileIron significantly reduces administrative costs</span>\r\nFlixMobility needed a pre-configured management solution for mobile devices used by drivers and station staff. With MobileIron in place, the company can now automatically download user profiles to smartphones. The profiles vary somewhat from one region to another, but, generally, the FlixBus app and the FlixBus driver app are accessible in kiosk mode, along with apps for business calls and real-time communication.\r\n<span style=\"font-style: italic;\">“MobileIron’s solution enabled us to tailor access management, security settings, and other administrative processes on mobile devices to the employees’ profiles, and it was almost entirely automated” says, Stefan Tontsch, Vice President of Operations at FlixMobility Experience. “It’s easy to load the profiles with settings on all devices before sending them to drivers or station staff. Pre-configuring the devices has significantly reduced our error rates and the number of helpdesk calls.”</span>\r\nHow the company reduces helpdesk calls:\r\n\r\n<ul><li>Using standard profiles on mobile devices, which increases their stability</li></ul>\r\n<ul><li>Using MobileIron’s remote diagnostic capabilities to resolve problems more quickly and less costly</li></ul>\r\nThe user interface is simpler, which means that users make fewer mistakes, lowering maintenance costs. With centralized management, employees no longer need to update their devices individually, saving time.","alias":"mobileiron-uem-for-flixmobility","roi":0,"seo":{"title":"MobileIron UEM for FlixMobility","keywords":"","description":"In just a few years, the public transportation company, FlixMobility and its brands FlixBus and FlixTrain, have become synonymous with efficient, innovative mobility with an excellent price-performance ratio. The company, which has numerous local partners thro","og:title":"MobileIron UEM for FlixMobility","og:description":"In just a few years, the public transportation company, FlixMobility and its brands FlixBus and FlixTrain, have become synonymous with efficient, innovative mobility with an excellent price-performance ratio. The company, which has numerous local partners thro"},"deal_info":"","user":{"id":8870,"title":"FlixMobility GmbH (FlixBus)","logoURL":"https://old.roi4cio.com/uploads/roi/company/FlixBus.jpg","alias":"flixmobility-gmbh-flixbus","address":"Berlin, Germany","roles":[],"description":" FlixBus is a German brand that offers intercity bus service in Europe and the United States. It is owned by FlixMobility GmbH, which also operates FlixTrain and FlixCar.\r\nFlixBus does not own any buses and does not employ drivers; its services run in co-operation with regional bus companies. Local partners are responsible for the day-to-day running of routes, while Flixbus is responsible for permits, network planning, marketing, pricing, quality management and customer service and retains 25-30% of the ticket price, remitting the remainder to its operating partners. This business model is highly scalable and has enabled the company to grow quickly. As of 2018, the company has a 90% market share of bus travel in Germany.<br />\r\nFlixBus emphasizes the sustainability of its buses, lower prices, and free Wi-Fi on board. Customers can choose to offset their carbon footprint when buying a ticket online. The offset costs between 1-3% of the ticket price and goes to internationally certified climate projects.<br />\r\nSource: https://en.wikipedia.org/wiki/Flixbus","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.flixbus.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"FlixMobility GmbH (FlixBus)","keywords":"","description":" FlixBus is a German brand that offers intercity bus service in Europe and the United States. 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It is owned by FlixMobility GmbH, which also operates FlixTrain and FlixCar.\r\nFlixBus does not own any buses and does not employ drivers; its services run in co-opera","og:image":"https://old.roi4cio.com/uploads/roi/company/FlixBus.jpg"},"eventUrl":""},"supplier":{"id":8760,"title":"Hidden supplier","logoURL":"https://old.roi4cio.com/uploads/roi/company/znachok_postavshchik.jpg","alias":"skrytyi-postavshchik","address":"","roles":[],"description":" Supplier Information is confidential ","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":76,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Hidden supplier","keywords":"","description":" Supplier Information is confidential ","og:title":"Hidden supplier","og:description":" Supplier Information is confidential ","og:image":"https://old.roi4cio.com/uploads/roi/company/znachok_postavshchik.jpg"},"eventUrl":""},"vendors":[{"id":2810,"title":"MobileIron","logoURL":"https://old.roi4cio.com/uploads/roi/company/MobileIron.png","alias":"mobileiron","address":"","roles":[],"description":"<span style=\"color: rgb(97, 97, 97); \">MobileIron is a software company specializing in mobile device management and enterprise mobility solutions. The company was founded in 2007 and is headquartered in Mountain View, California, USA. The main product of MobileIron is a specialized software platform for managing the security of mobile devices in enterprises. The solution protects inactive data on mobile devices, in applications and in cloud storage, and also ensures the integrity of information as it moves between corporate networks, devices and data warehouses. MobileIron solutions help today's enterprises protect and manage information while maintaining the privacy and trust of end users.<br /><br />MobileIron offers a mobile-first approach to security based on the Zero Trust principle. This means that the platform checks all users, devices, applications, networks and other objects for security threats. MobileIron solutions are used by thousands of organizations around the world to transform their business models using mobile IT. The MobileIron solution protects mobile apps, email, contact lists, calendars and other information assets on both iOS and Android devices. </span>","companyTypes":[],"products":{},"vendoredProductsCount":4,"suppliedProductsCount":4,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":1,"b4r":0,"categories":{},"companyUrl":"https://www.mobileiron.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"MobileIron","keywords":"MobileIron, mobile, Management, that, secure, devices, Mobile, security","description":"<span style=\"color: rgb(97, 97, 97); \">MobileIron is a software company specializing in mobile device management and enterprise mobility solutions. The company was founded in 2007 and is headquartered in Mountain View, California, USA. The main product of Mobi","og:title":"MobileIron","og:description":"<span style=\"color: rgb(97, 97, 97); \">MobileIron is a software company specializing in mobile device management and enterprise mobility solutions. The company was founded in 2007 and is headquartered in Mountain View, California, USA. The main product of Mobi","og:image":"https://old.roi4cio.com/uploads/roi/company/MobileIron.png"},"eventUrl":""}],"products":[{"id":3681,"logo":false,"scheme":false,"title":"MobileIron Unified Endpoint Management (UEM)","vendorVerified":1,"rating":"2.50","implementationsCount":3,"suppliersCount":0,"alias":"mobileiron-unified-endpoint-management-uem","companyTypes":[],"description":"MobileIron Unified Endpoint Management (UEM) provides the foundation for the industry’s first mobile-centric, zero trust enterprise security framework. MobileIron UEM puts mobile security at the center of your enterprise and allows you to build upon it with enabling technologies such as zero sign-on (ZSO) user and device authentication, multi-factor authentication (MFA), and mobile threat detection (MTD).<br /><br /><span style=\"font-weight: bold;\">Secure workspace</span>\r\nEnable seamless and secure access to business apps and data on every endpoint in your organization. Segregate business apps and data from personal apps and data on mobile devices. Secure mobile productivity apps including email, contacts, calendar, and tasks across multi-OS devices.<br /><br /><span style=\"font-weight: bold;\">Endpoint management</span>\r\nMobileIron Unified Endpoint Management (UEM) improves data security by taking more information signals into account before granting access to business resources. It validates the device, establishes user context, checks app authorization, verifies the network, and detects and mitigates threats before allowing access to critical resources.<br /><br /><span style=\"font-weight: bold;\">Analytics</span>\r\nUse forensics about your mobile infrastructure to proactively resolve performance issues before they impact the security of your data or end-user productivity.","shortDescription":"MobileIron Unified Endpoint Management (UEM) as the Foundation for Secure Enterprise Mobility","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"MobileIron Unified Endpoint Management (UEM)","keywords":"","description":"MobileIron Unified Endpoint Management (UEM) provides the foundation for the industry’s first mobile-centric, zero trust enterprise security framework. MobileIron UEM puts mobile security at the center of your enterprise and allows you to build upon it with en","og:title":"MobileIron Unified Endpoint Management (UEM)","og:description":"MobileIron Unified Endpoint Management (UEM) provides the foundation for the industry’s first mobile-centric, zero trust enterprise security framework. MobileIron UEM puts mobile security at the center of your enterprise and allows you to build upon it with en"},"eventUrl":"","translationId":3682,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":306,"title":"Manage Risks"},{"id":4,"title":"Reduce Costs"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":281,"title":"No IT security guidelines"},{"id":340,"title":"Low quality of customer service"},{"id":375,"title":"No support for mobile and remote users"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":397,"title":"Insufficient risk management"},{"id":400,"title":"High costs"}]}},"categories":[{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.mobileiron.com/en/case-studies/flixmobility","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},"mobileiron-uem-for-o2-care-services":{"id":1209,"title":"MobileIron UEM for O2 Care Services","description":"Since 1996, O2 care services has been a leader in providing quality household cleaning, childcare, assistance for the elderly and disabled, gardening and other home services. Headquartered in Le Mans, France, O2 maintains a workforce of 14,000 care workers and 320 offices that serve more than 60,000 clients across France.\r\nWith the growing demand for home care services, O2 needed a way to improve efficiency across its distributed workforce. Although O2 enabled care workers and business employees to use mobile devices for planning and time collection, the company lacked a way to enroll, configure, and manage the devices. Devices had to be delivered to IT and then IT admins had to manually configure and update devices and distribute to all employees, which was a time-consuming and inefficient process. In addition, care workers relied on a mobile app with basic functionality that required them to physically visit local offices in order to update or troubleshoot the app, which took valuable time away from serving clients.<br />\r\nTo streamline device configuration and mobile productivity for task workers, O2 chose MobileIron for its industry-leading unified endpoint management (UEM) platform. With MobileIron and zero-touch enrollment (ZTE), O2 has been able to accelerate device configuration and deployment because admins can now provision devices over the air with no manual intervention or user action required. In addition, MobileIron enables IT admins to administer and update new versions of secure mobile apps through the MobileIron enterprise app store. This allows all 14,000 care workers to quickly open the apps they need to access job information and update case files. Mobile knowledge workers can also use secure devices and apps to collaborate faster and more seamlessly wherever they work.<br /><br /><span style=\"font-weight: bold;\">MobileIron Cloud accelerates mobile device management</span><br />\r\nO2 wanted an easier way to configure 14,000 Android devices for home care workers, and office workers. The goal was to simplify device provisioning and app distribution from a comprehensive UEM platform that could scale with the growth of the company.<br />\r\n<span style=\"font-style: italic;\">“When I joined the company, my goal was to help make our device provisioning process as fast and efficient as possible because the supply lead time was too long and our IT admins were spending too much time configuring, managing, and delivering devices,” said Chadi Mraghni, CIO of O2 care services. “I knew we needed a UEM provider that could scale to support a large Android deployment, which is why we chose MobileIron Cloud. Plus, using cloud-based UEM we don’t have to maintain or upgrade on-premises hardware to scale with our business needs.”</span><br />\r\nO2 uses MobileIron Cloud to set up thousands of company-owned Android devices configured with Android Enterprise. Zero-touch enrollment through Android and MobileIron allows mobile workers to start using their devices right away, without any tedious setup required.<br />\r\n<span style=\"font-style: italic;\">“By provisioning devices through MobileIron Cloud, we’ve been able to reduce the number of admins needed to manage devices, which allows IT staff to spend more of their time on other strategic tasks. We’ve also reduced setup time in local offices by 10-15 minutes per device, which is a tremendous time and costs savings when you multiply that by thousands of devices,” said Chadi Mraghni.</span><br /><br /><span style=\"font-weight: bold;\">Secure mobile apps help care workers focus on clients, not technology</span><br />\r\nWith MobileIron, O2 has been able to deploy, configure, and secure corporate apps on devices through Managed Google Play. For example, each care worker’s device is configured with “O2 and Me,” a company app that supports multiple functions. The app gives care workers the client address, instructions on how to access the client’s home, and details about the job request. Additionally, timekeeping is fast and efficient because the worker can simply scan the client’s QR code they receive when signing up with O2, which instantly starts tracking the care worker’s time in the home from start to finish. Capturing the data on the app gives the back office access in order to simplify the invoices and payroll process. Care workers can also use O2 and Me to view several weeks of jobs in advance so they can plan accordingly. Updates are added in real time, so the worker can find out about schedule changes or cancellations ahead of time.<br /><br /><span style=\"font-weight: bold;\">Simplified security and compliance</span><br />\r\nIn addition to improving device management and productivity, O2 has greatly simplified the security of its devices everywhere. For example, when two employee devices were stolen and sold to a pawn shop, unauthorized users couldn’t access corporate apps or client information because the devices had been reported as stolen and remotely locked down by IT.<br />\r\nBecause of MobileIron’s built-in device and app security features, O2 is able to meet compliance requirements for regulations such as General Data Protection Regulation (GDPR) that set certain requirements for protecting personal data on mobile devices.<br /><br /><span style=\"font-weight: bold;\">Looking ahead: Expanding secure mobile apps to clients</span><br />\r\nIn the future, O2 is looking to develop a client-facing application that can be securely deployed and managed through MobileIron.<br />\r\n<span style=\"font-style: italic;\">“Our goal is to fully leverage all of the capabilities available to us through the MobileIron platform,” said Mraghni. “With MobileIron, we’ve achieved tremendous gains in efficiency and productivity across our IT and care worker teams, and we look forward to extending that mobile experience to our clients.”</span>","alias":"mobileiron-uem-for-o2-care-services","roi":0,"seo":{"title":"MobileIron UEM for O2 Care Services","keywords":"","description":"Since 1996, O2 care services has been a leader in providing quality household cleaning, childcare, assistance for the elderly and disabled, gardening and other home services. 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Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. 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That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":10,"title":"Ensure Compliance"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":393,"title":"Complex and non-transparent business processes"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":378,"title":"Low employee productivity"},{"id":375,"title":"No support for mobile and remote users"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":370,"title":"No automated business processes"},{"id":340,"title":"Low quality of customer service"},{"id":180,"title":"Inability to forecast execution timelines"}]}},"categories":[{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. 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MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. 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","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. 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The company’s products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment, and other solutions for vehicle dealerships and repair centers, as well as for customers in various industries. Founded in 1920, Snap-on Incorporated is a $3.2 billion, S&amp;P 500 Company headquartered in Kenosha, Wisconsin, with regional offices across the globe.\r\nWhen SBS wanted to help its OEM Customers offer better service to their Dealers, the company launched a mobile device program managed with a MobileIron enterprise mobility management (EMM) solution. By providing Dealers with MobileIron-secured iOS devices, SBS has helped them increase sales opportunities and provide better service while streamlining tedious, time-consuming business processes.<br /><br /><span style=\"font-weight: bold;\">Bringing Customer Service to the Palm of the Hand</span>\r\nAutomotive, Agricultural and Motorcycle Manufacturers rely on Snap-on Business Solutions (SBS) to help them reach Dealers and their customers in new ways and sell them the parts and service they need, exactly when they need them. SBS’s Hardware, Sales and Distribution, Support and Warranty Solutions include:\r\n<ul><li>Electronic Vehicle Health Check</li></ul>\r\n<ul><li>Diagnostics</li></ul>\r\n<ul><li>Electronic Parts Catalog (EPC)</li></ul>\r\n<ul><li>Retail Solutions</li></ul>\r\nSBS helped to remove the barriers between Dealers and their customers by deploying technology and services at the fingertips of the Dealerships providing all of the tools needed to support the buying market.\r\nSeeking to expand its ability to make original equipment manufacturer (OEM) services available exactly where they’re needed, SBS has embraced the trend towards mobile device usage. SBS knows that technicians, engineers, sales and service advisors can deliver the quality service expected to their customers using tablet devices, within seconds and from the palm of their hand. Dealerships can book appointments, send pictures and videos directly to the customer, complete vehicle health checks, perform diagnostics and even order parts! No more time consuming telephone calls or printed paperwork, which ultimately means increasing their chances of customer satisfaction are far greater.\r\n<span style=\"font-style: italic;\">“We envisioned providing our OEM customers and their Dealerships with a range of suitable tablet devices from which they can use their own or Snap-on provided applications to deliver a range of services to their end customer,” explains Maria Stewart, Programme-Project Manager, Snap-on Business Solutions. “But along with the convenience of every mobile device comes the threat of losing data.”</span>\r\nRealizing that it would need a reliable way of securing the tablet devices it issued to Dealerships, Snap-on looked for a solution that offered OEMs a cost effective global licensing model, whilst providing scalability and the highest level of data security. With their global customer base, Snap-on’s priority was to ensure data protection legislation and security requirements could be met and delivered across the globe, even in regions that had complex legal data requirements and challenges.\r\nSBS began evaluating the leading EMM solutions on the market. With the guidance of its technology consulting partner, Qolcom, SBS chose to do a hosted Cloud implementation of MobileIron.\r\n<span style=\"font-style: italic;\">“With MobileIron, it was more than just the ability to secure devices and data,” recalls Maria. “Our business saw MobileIron as a solution that would enable us to deliver more value to our customers, and to build out a robust mobile app strategy over time, supporting future OEM development.”</span><br /><br /><span style=\"font-weight: bold;\">Dealerships Use Mobile to Earn Trust of Customers</span>\r\nAs SBS works with dealerships and other clients across the globe, the company is constantly looking for ways to help these clients offer a better customer experience at a lower cost. SBS’s clients in the automotive, agricultural and motorcycle industry are especially concerned about presenting an honest, reliable image to their customers. By using SBS’s tablet devices and deployed applications, they can provide customers with value-added services without having to worry about device security.\r\n<span style=\"font-style: italic;\">“SBS recently launched a vehicle health check solution across Europe that allows automotive dealerships to use an iPad device to report to customers a color-coded list of areas examined,” says Maria. “Red items require an immediate fix, while green items are OK. By evidencing the list of issues, immediately via email, the technician can obtain fast approval from the customer to complete repairs while they have the car in the shop. This program allows dealers to show transparency and build credibility with their customers while also increasing revenue and productivity.”</span>\r\nOther solutions run on Panasonic tablet devices allowing Dealers to perform a large range of functionalities, from ordering products to performing OEM specific vehicle diagnostics. Mobile devices are fast assisting within the industry to make life easier for Dealers and SBS is equipped to support the changes in technology.\r\n<span style=\"font-style: italic;\">“Going mobile with MobileIron is all about helping things work better at our clients’ sites,” says Maria. “Previously, Dealer interactions with their customers relied heavily around paperwork. Everything had to be rekeyed into a computer at some point, and if you lost the paperwork, you probably lost a sales opportunity too. Today, processes happen seamlessly, and we’re giving dealerships far more chances to enhance their customer relationships and interactions.”</span><br /><br /><span style=\"font-weight: bold;\">Better Mobile Program, Better Vendor</span>\r\nAs SBS continues to grow its business throughout Europe, the company will rely on MobileIron Docs@Work to help it maximize the value it provides to clients. Docs@Work enables SBS clients to distribute documents efficiently to their own customers from within SBS deployed apps, covering multiple languages to meet our customers’ needs.\r\n<span style=\"font-style: italic;\">“When OEMs are sending out documents in different languages to dealerships in many different countries, it can be tough to make sure they are distributed at the same time,” explains Maria. “MobileIron Docs@Work is much more reliable than email. We can easily see who has received and read documents and can keep OEMs informed, which makes their lives easier.”</span>\r\nSBS supports the dealership of the future in which automobile dealerships can hand customers a secure tablet and let them visualize their car with different accessories or colors. Thanks to MobileIron, these clients will never have to worry about device security as they deploy their iPads.\r\n<span style=\"font-style: italic;\">“Launching our mobile programs on MobileIron has made us a better vendor to our clients,” says Maria. “We are continually expanding our licenses due to the success and increasing usage of the solution. Most of our OEM customers see SBS as a one-stop shop, providing their Dealers with and end-to-end solution.”</span>\r\nSBS’s partnership with Qolcom not only resulted in SBS selecting the best-fit EMM solution for its needs, but also helps the company continue to exceed the expectations of its OEM clients.\r\n<span style=\"font-style: italic;\">&quot;Qolcom have proven to be a reliable and supportive partner over the years,” concludes Maria. “From their extensive knowledge and thought leadership shown during the pre-sales and setup process, to the quality and depth of support. Allowing SBS to shape our projects to deliver cost efficient solutions to our customers, they have been an asset to us. We have found their configuration and deployment services invaluable in deploying a large number of devices at scale, and in managing our break-fix and warranties with our mobile customers.&quot;</span>","alias":"mobileiron-uem-for-snap-on-business-solutions","roi":0,"seo":{"title":"MobileIron UEM for Snap-on Business Solutions (SBS)","keywords":"","description":"Snap-on Business Solutions (SBS) is a division of Snap-on Incorporated, a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information, and systems solutions for professional users performing critical tasks. 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