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In 1983, the faculties of foreign students and the pediatric were opened.","og:image":"https://old.roi4cio.com/uploads/roi/company/LGMU.jpg"},"eventUrl":""},"supplier":{"id":6447,"title":"AM Integrator (AMI)","logoURL":"https://old.roi4cio.com/uploads/roi/company/am_integrator.png","alias":"am-integrator","address":"Illinska St., 14/6 Kiev, 04070 Ukraine","roles":[],"description":"AM INTEGRATOR Group of Companies is one of the leading IT operators in Ukraine, being a supplier and integrator of a wide range of solutions in the field of modern IT infrastructure, multimedia solutions, engineering infrastructure, business applications and integrated business security systems for medium and large enterprises, as well as the public sector. AM Integrator helps companies:\r\n<ul><li>increase risk manageability and business productivity;</li></ul>\r\n<ul><li>reduce costs;</li></ul>\r\n<ul><li>protect data.</li></ul>\r\nAM Integrator offers intelligent and flexible solutions, including cloud services, that will help you strategically transform your business using technologies and platforms of industry leaders.<br />The company offers solutions for increasing productivity, effective collaboration, mobility and relationship management, identity-driven, advanced analytics, or the Internet of things. AM Integrator also helps with core infrastructure, from support to creating disaster recovery solutions. 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Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet lineup. 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Its best known software pr","og:title":"Microsoft","og:description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software pr","og:image":"https://old.roi4cio.com/uploads/roi/company/ms_dshchpshch.png"},"eventUrl":""}],"products":[{"id":5,"logo":false,"scheme":false,"title":"Microsoft Hyper-V","vendorVerified":0,"rating":"2.40","implementationsCount":12,"suppliersCount":0,"alias":"microsoft-hyper-v","companyTypes":[],"description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact with the virtual machine.\r\nHyper-V-specific cmdlets for Windows PowerShell. Windows Server 2012 includes a Hyper-V module, which provides command-line access to all the functionality available in the GUI, as well functionality not available through the GUI. For more information about the Hyper-V module, see Hyper-V Module for Windows PowerShell.\r\nIf you use Server Manager to install the Hyper-V role, the management tools are included unless you specifically exclude them. If you use Windows PowerShell to install the Hyper-V role, the management tools are not included by default. To install the tools, use the parameter –IncludeManagementTools. For instructions about installing the Hyper-V role, see Install Hyper-V and create a virtual machine.\r\n\r\nOverview of Hyper-V\r\nApplies To: Windows Server 2008 R2\r\nHyper-V provides software infrastructure and basic management tools that you can use to create and manage a virtualized server computing environment. This virtualized environment can be used to address a variety of business goals aimed at improving efficiency and reducing costs. For example, a virtualized server environment can help you:\r\nReduce the costs of operating and maintaining physical servers by increasing your hardware utilization. You can reduce the amount of hardware needed to run your server workloads.\r\nIncrease development and test efficiency by reducing the amount of time it takes to set up hardware and software and reproduce test environments.\r\nImprove server availability without using as many physical computers as you would need in a failover configuration that uses only physical computers.\r\nSome ways Hyper-V can help you\r\nHyper-V can help you:\r\nEstablish or expand a private cloud environment. Provide more flexible, on-demand IT services by moving to or expanding your use of shared resources and adjust utilization as demand changes.\r\nUse your hardware more effectively. Consolidate servers and workloads onto fewer, more powerful physical computers to use less power and physical space.\r\nImprove business continuity. Minimize the impact of both scheduled and unscheduled downtime of your workloads.\r\nEstablish or expand a virtual desktop infrastructure (VDI). Use a centralized desktop strategy with VDI can help you increase business agility and data security, as well as simplify regulatory compliance and manage desktop operating systems and applications. Deploy Hyper-V and Remote Desktop Virtualization Host (RD Virtualization Host) on the same server to make personal virtual desktops or virtual desktop pools available to your users.\r\nMake development and test more efficient. Reproduce different computing environments without having to buy or maintain all the hardware you'd need if you only used physical systems.\r\nHyper-V and other virtualization products\r\nHyper-V in Windows and Windows Server replaces older hardware virtualization products, such as Microsoft Virtual PC, Microsoft Virtual Server, and Windows Virtual PC. Hyper-V offers networking, performance, storage and security features not available in these older products.\r\nHyper-V and most third-party virtualization applications that require the same processor features aren't compatible. That's because the processor features, known as hardware virtualization extensions, are designed to not be shared. For details, see Virtualization applications do not work together with Hyper-V, Device Guard, and Credential Guard.","shortDescription":"The Hyper-V role enables you to create and manage a virtualized computing environment by using virtualization technology that is built in to Windows Server. Installing the Hyper-V role installs the required components and optionally installs management tools. The required components include Windows hypervisor, Hyper-V Virtual Machine Management Service, the virtualization WMI provider, and other virtualization components such as the virtual machine bus (VMbus), virtualization service provider (VSP) and virtual infrastructure driver (VID).","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Hyper-V","keywords":"Hyper-V, Windows, hardware, virtual, physical, your, tools, server","description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact","og:title":"Microsoft Hyper-V","og:description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact"},"eventUrl":"","translationId":617,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":2,"title":"Virtual machine and cloud system software","alias":"virtual-machine-and-cloud-system-software","description":" A virtual machine (VM) is a software-based computer that exists within another computer’s operating system, often used for the purposes of testing, backing up data, or running SaaS applications. To fully grasp how VMs work, it’s important to first understand how computer software and hardware are typically integrated by an operating system.\r\n&quot;The cloud&quot; refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world. By using cloud computing, users and companies don't have to manage physical servers themselves or run software applications on their own machines.\r\nThe cloud enables users to access the same files and applications from almost any device, because the computing and storage take place on servers in a data center, instead of locally on the user device. This is why a user can log into their Instagram account on a new phone after their old phone breaks and still find their old account in place, with all their photos, videos, and conversation history. It works the same way with cloud email providers like Gmail or Microsoft Office 365, and with cloud storage providers like Dropbox or Google Drive.\r\nFor businesses, switching to cloud computing removes some IT costs and overhead: for instance, they no longer need to update and maintain their own servers, as the cloud vendor they are using will do that. This especially makes an impact on small businesses that may not have been able to afford their own internal infrastructure but can outsource their infrastructure needs affordably via the cloud. The cloud can also make it easier for companies to operate internationally because employees and customers can access the same files and applications from any location.\r\nSeveral cloud providers offer virtual machines to their customers. These virtual machines typically live on powerful servers that can act as a host to multiple VMs and can be used for a variety of reasons that wouldn’t be practical with a locally-hosted VM. These include:\r\n<ul><li>Running SaaS applications - Software-as-a-Service, or SaaS for short, is a cloud-based method of providing software to users. SaaS users subscribe to an application rather than purchasing it once and installing it. These applications are generally served to the user over the Internet. Often, it is virtual machines in the cloud that are doing the computation for SaaS applications as well as delivering them to users. If the cloud provider has a geographically distributed network edge, then the application will run closer to the user, resulting in faster performance.</li><li>Backing up data - Cloud-based VM services are very popular for backing up data because the data can be accessed from anywhere. Plus, cloud VMs provide better redundancy, require less maintenance, and generally scale better than physical data centers. (For example, it’s generally fairly easy to buy an extra gigabyte of storage space from a cloud VM provider, but much more difficult to build a new local data server for that extra gigabyte of data.)</li><li>Hosting services like email and access management - Hosting these services on cloud VMs is generally faster and more cost-effective, and helps minimize maintenance and offload security concerns as well.</li></ul>","materialsDescription":"What is an operating system?\r\nTraditional computers are built out of physical hardware, including hard disk drives, processor chips, RAM, etc. In order to utilize this hardware, computers rely on a type of software known as an operating system (OS). Some common examples of OSes are Mac OSX, Microsoft Windows, Linux, and Android.\r\nThe OS is what manages the computer’s hardware in ways that are useful to the user. For example, if the user wants to access the Internet, the OS directs the network interface card to make the connection. If the user wants to download a file, the OS will partition space on the hard drive for that file. The OS also runs and manages other pieces of software. For example, it can run a web browser and provide the browser with enough random access memory (RAM) to operate smoothly. Typically, operating systems exist within a physical computer at a one-to-one ratio; for each machine, there is a single OS managing its physical resources.\r\n<span style=\"font-weight: bold;\">Can you have two or more operating systems on one computer?</span>\r\nSome users want to be able to run multiple operating systems simultaneously on one computer, either for testing or one of the other reasons listed in the section below. This can be achieved through a process called virtualization. In virtualization, a piece of software behaves as if it were an independent computer. This piece of software is called a virtual machine, also known as a ‘guest’ computer. (The computer on which the VM is running is called the ‘host’.) The guest has an OS as well as its own virtual hardware.\r\n‘Virtual hardware’ may sound like a bit of an oxymoron, but it works by mapping to real hardware on the host computer. For example, the VM’s ‘hard drive’ is really just a file on the host computer’s hard drive. When the VM wants to save a new file, it actually has to communicate with the host OS, which will write this file to the host hard drive. Because virtual hardware must perform this added step of negotiating with the host to access hardware resources, virtual machines can’t run quite as fast as their host computers.\r\nWith virtualization, one computer can run two or more operating systems. The number of VMs that can run on one host is limited only by the host’s available resources. The user can run the OS of a VM in a window like any other program, or they can run it in fullscreen so that it looks and feels like a genuine host OS.\r\n <span style=\"font-weight: bold; \">What are virtual machines used for?</span>\r\nSome of the most popular reasons people run virtual machines include:\r\n<span style=\"font-weight: bold; \">Testing</span> - Oftentimes software developers want to be able to test their applications in different environments. They can use virtual machines to run their applications in various OSes on one computer. This is simpler and more cost-effective than having to test on several different physical machines.\r\n<span style=\"font-weight: bold; \">Running software designed for other OSes</span> - Although certain software applications are only available for a single platform, a VM can run software designed for a different OS. For example, a Mac user who wants to run software designed for Windows can run a Windows VM on their Mac host.\r\n<span style=\"font-weight: bold; \">Running outdated software</span> - Some pieces of older software can’t be run in modern OSes. Users who want to run these applications can run an old OS on a virtual machine.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Virtual_machine_and_cloud_system_software.png"},{"id":1,"title":"Desktop virtualization","alias":"desktop-virtualization","description":" Desktop virtualization is a virtualization technology that separates an individual's PC applications from his or her desktop. Virtualized desktops are generally hosted on a remote central server, rather than the hard drive of the personal computer. Because the client-server computing model is used in virtualizing desktops, desktop virtualization is also known as client virtualization.\r\nDesktop virtualization provides a way for users to maintain their individual desktops on a single, central server. The users may be connected to the central server through a LAN, WAN or over the Internet.\r\nDesktop virtualization has many benefits, including a lower total cost of ownership (TCO), increased security, reduced energy costs, reduced downtime and centralized management.\r\nLimitations of desktop virtualization include difficulty in maintenance and set up of printer drivers; increased downtime in case of network failures; complexity and costs involved in VDI deployment and security risks in the event of improper network management.<br /><br />","materialsDescription":" <span style=\"font-weight: bold; \">What are types of desktop virtualization technologies?</span>\r\nHost-based forms of desktop virtualization require that users view and interact with their virtual desktops over a network by using a remote display protocol. Because processing takes place in a data center, client devices can be traditional PCs, but also thin clients, zero clients, smartphones and tablets. Examples of host-based desktop virtualization technology include:\r\n<span style=\"font-weight: bold; \">Host-based virtual machines:</span> Each user connects to an individual VM that is hosted in a data center. The user may connect to the same VM every time, allowing for personalization (known as a persistent desktop), or be given a fresh VM at each login (a nonpersistent desktop).\r\n<span style=\"font-weight: bold; \">Shared hosted:</span> Users connect to a shared desktop that runs on a server. Microsoft Remote Desktop Services, formerly Terminal Services, takes this client-server approach. Users may also connect to individual applications running on a server; this technology is an example of application virtualization.\r\n<span style=\"font-weight: bold; \">Host-based physical machines:</span> The operating system runs directly on another device's physical hardware.\r\nClient virtualization requires processing to occur on local hardware; the use of thin clients, zero clients and mobile devices is not possible. These types of desktop virtualization include:\r\n<span style=\"font-weight: bold; \">OS image streaming:</span> The operating system runs on local hardware, but it boots to a remote disk image across the network. This is useful for groups of desktops that use the same disk image. OS image streaming, also known as remote desktop virtualization, requires a constant network connection in order to function.\r\n<span style=\"font-weight: bold; \">Client-based virtual machines:</span> A VM runs on a fully functional PC, with a hypervisor in place. Client-based virtual machines can be managed by regularly syncing the disk image with a server, but a constant network connection is not necessary in order for them to function.\r\n<span style=\"font-weight: bold;\">Desktop virtualization vs. virtual desktop infrastructure</span>\r\nThe terms <span style=\"font-style: italic;\">desktop virtualization</span> and virtual desktop infrastructure (VDI) are often used interchangeably, but they are not the same. While VDI is a type of desktop virtualization, not all desktop virtualization uses VDI.\r\nVDI refers to the use of host-based VMs to deliver virtual desktops, which emerged in 2006 as an alternative to Terminal Services and Citrix's client-server approach to desktop virtualization technology. Other types of desktop virtualization -- including the shared hosted model, host-based physical machines and all methods of client virtualization -- are not examples of VDI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Desktop_virtualization.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":366,"logo":false,"scheme":false,"title":"Microsoft Sharepoint Server","vendorVerified":0,"rating":"2.70","implementationsCount":7,"suppliersCount":0,"alias":"microsoft-sharepoint-server","companyTypes":[],"description":"SharePoint Server is provided to organizations that seek greater control over SharePoint's behavior or design. This product is installed on the customer's IT infrastructure. It receives less frequent updates, but has access to a wider set of features and customization capabilities. There are three versions of SharePoint Server: Foundation (free), Standard, and Enterprise, although the free version may have been discontinued in 2016. These servers may be provisioned as normal virtual/cloud servers, or as hosted services.","shortDescription":"SharePoint is a web based application that integrates with Microsoft Office. Launched in 2001, SharePoint is primarily sold as a document management and storage system, but the product is highly configurable and usage varies substantially between organizations.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":6,"sellingCount":16,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Sharepoint Server","keywords":"SharePoint, Server, free, servers, Standard, although, Enterprise, versions","description":"SharePoint Server is provided to organizations that seek greater control over SharePoint's behavior or design. This product is installed on the customer's IT infrastructure. It receives less frequent updates, but has access to a wider set of features and custo","og:title":"Microsoft Sharepoint Server","og:description":"SharePoint Server is provided to organizations that seek greater control over SharePoint's behavior or design. This product is installed on the customer's IT infrastructure. It receives less frequent updates, but has access to a wider set of features and custo"},"eventUrl":"","translationId":367,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":148,"title":"Enterprise Portal","alias":"enterprise-portal","description":"An enterprise portal, also known as an enterprise information portal (EIP), is a framework for integrating information, people and processes across organizational boundaries in a manner similar to the more general web portals. Enterprise portals provide a secure unified access point, often in the form of a web-based user interface, and are designed to aggregate and personalize information through application-specific portlets.\r\nOne hallmark of enterprise portals is the de-centralized content contribution and content management, which keeps the information always updated. Another distinguishing characteristic is that they cater for customers, vendors and others beyond an organization's boundaries. This contrasts with a corporate portal which is structured for roles within an organization.\r\nAn enterprise portal has two main functions; integration and presentation. It must be able to access information from multiple and varied sources and manipulate that information through the portal.\r\nOther common features include;\r\n<ul><li><span style=\"font-style: italic;\">Single sign-on</span> — enterprise portals can provide single sign-on capabilities between their users and various other systems. This requires a user to authenticate only once.</li><li><span style=\"font-style: italic;\">Integration</span> — the connection of functions and data from multiple systems into new components/portlets/web parts with an integrated navigation between these components.</li><li><span style=\"font-style: italic;\">Federation</span> — the integration of content provided by other portals, typically through the use of WSRP or similar technologies.</li><li><span style=\"font-style: italic;\">Customization</span> — Users can customize the look and feel of their environment. Customers who are using EIPs can edit and design their own web sites which are full of their own personality and own style; they can also choose the specific content and services they prefer. Also refers to the ability to prioritize most appropriate content based on attributes of the user and metadata of the available content.</li><li><span style=\"font-style: italic;\">Personalization</span> — Personalization is more about matching content with the user. Based on a user profile, personalization uses rules to match the &quot;services&quot;, or content, to the specific user. To some degree, you can think of the two like this: customization is in hands of the end user, personalization is not. Of course actual personalization is often based on your role or job function within the portal context.</li><li><span style=\"font-style: italic;\">Access control</span> — the ability for portal to limit specific types of content and services users have access to. For example, a company's proprietary information can be entitled for only company employee access. This access rights may be provided by a portal administrator or by a provisioning process. Access control lists manage the mapping between portal content and services over the portal user base.</li><li><span style=\"font-style: italic;\">Enterprise search</span> — search enterprise content using enterprise search.</li><li><span style=\"font-style: italic;\">Omni channel enablement</span> — present the pages optimally on all channels and devices.</li><li><span style=\"font-style: italic;\">Analytics</span> — track and monitor user behaviour on portal pages (such as navigation, clicks, downloads, page exits and such) and generate reports.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">What is an Enterprise Portal?</span>\r\nAbbreviated as EPS, Enterprise Portal Software is a prepackaged software kit used by the enterprise to integrate its information and processes. Organizations use portals primarily to aggregate information from a number of different sources, including disparate systems, and provide this information to authorized users in a neatly managed single screen or system.\r\n<span style=\"font-weight: bold;\">Typical Enterprise Portal's Interface</span>\r\nEPS usually offers a Web-based interface to provide a secure unified access point through which information is aggregated to application-specific portlets.&nbsp; Enterprise Portal Software lets authorized users access Web services, and portals can be combined to form portal networks that can cover an organization's entire enterprise system.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Enterprise_Portal.png"},{"id":273,"title":"Team Collaborative Applications","alias":"team-collaborative-applications","description":" Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is &quot;intentional group processes plus software to support them&quot;.\r\nThe worldwide team collaborative applications market continues to accelerate as collaboration becomes a key component of the future of work in a digital enterprise. The market is growing in revenue, leveraging IT integrations to both bridge functions and the enterprise. The market continues to move to the cloud and emphasizes usage across devices.\r\nThe total worldwide team collaborative applications market grew at 24.7% year over year, up from 21.5% growth the previous year. Growth was powered by the adoption of solutions that made working together more agile and seamless and favored solutions with integrations that centralize work, assets, and communications, including messaging and chat. In short, applications that made it easier to get work done by bringing content, context, and communications in a single place.\r\nFeeling the pinch to produce more with less, organizations have turned to collaborative applications to streamline workflow and engage employees, partners and, increasingly, customers. They are discovering new paths to productivity, a better digital user experience (UX), and loyalty. Companies are developing a new way to work together and across their workforce and the sales continuum. A more technology-savvy and digitally connected workforce is empowering and accelerating this trend. Artificial intelligence (AI) is more common across collaborative solutions and almost expected by employees to automate repetitive tasks. Increasingly, machine learning (ML) and AI will generate new forms of value from conversations, meetings, and other content assets.\r\nMake no mistake, the majority of the lead vendors in this space are heavily invested in the future of work and want to be either your future workspace — where work actually is done — or an application that integrates to facilitate better and more productive results with a better-engaged workforce.","materialsDescription":"<span style=\"font-weight: bold; \">What is groupware?</span>\r\nCollaborative software was originally designated as groupware and this term can be traced as far back as the late 1980s, when Richman and Slovak (1987) wrote: &quot;Like an electronic sinew that binds teams together, the new groupware aims to place the computer squarely in the middle of communications among managers, technicians, and anyone else who interacts in groups, revolutionizing the way they work.&quot;\r\nEven further back, in 1978 Peter and Trudy Johnson-Lenz coined the term groupware; their initial 1978 definition of groupware was, &quot;intentional group processes plus software to support them.&quot; Later in their article they went on to explain groupware as &quot;computer-mediated culture... an embodiment of social organization in hyperspace.&quot; Groupware integrates co-evolving human and tool systems, yet is simply a single system.\r\nIn the early 1990s the first commercial groupware products were delivered, and big companies such as Boeing and IBM started using electronic meeting systems for key internal projects. Lotus Notes appeared as a major example of that product category, allowing remote group collaboration when the internet was still in its infancy. Kirkpatrick and Losee (1992) wrote then: &quot;If GROUPWARE really makes a difference in productivity long term, the very definition of an office may change. You will be able to work efficiently as a member of a group wherever you have your computer. As computers become smaller and more powerful, that will mean anywhere.&quot; In 1999, Achacoso created and introduced the first wireless groupware.\r\n<span style=\"font-weight: bold;\">What are the levels of groupware?</span>\r\nGroupware can be divided into three categories depending on the level of collaboration:\r\n<ul><li>Communication can be thought of as unstructured interchange of information. A phone call or an IM Chat discussion are examples of this.</li><li>Conferencing (or collaboration level, as it is called in the academic papers that discuss these levels) refers to interactive work toward a shared goal. Brainstorming or voting are examples of this.</li><li>Co-ordination refers to complex interdependent work toward a shared goal. A good metaphor for understanding this is to think about a sports team; everyone has to contribute the right play at the right time as well as adjust their play to the unfolding situation - but everyone is doing something different - in order for the team to win. That is complex interdependent work toward a shared goal: collaborative management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Team_Collaborative_Applications.png"},{"id":307,"title":"Archiving Software","alias":"archiving-software","description":" Enterprise <span style=\"font-weight: bold;\">archiving software </span>is designed to assist in storing a company’s structured and unstructured data. By incorporating unstructured data (e.g., email messages and media files), enterprise information archiving software provides more complete archives of business data across the board. Data can be stored on premise with local data servers or on cloud servers, or using a hybrid of the two. These solutions are used throughout a business by any employee, since all teams should be archiving their data for, at minimum, auditing purposes. Data archiving software are typically implemented and maintained by a company’s data team, and they can be used by companies of any size.\r\nWhile similar to a backup software solution, archiving solution handles the original data as opposed to a copy of that data. To qualify for the data archiving solutions category, a product must: \r\n<ul><li>Store both structured and unstructured data</li><li>Provide data management options for archived data</li><li>Protect access to archived data</li></ul>","materialsDescription":"<h1 class=\"align-center\"> What is Archiving Software?</h1>\r\nArchiving Software supports enterprises in retaining and rapidly retrieving structured and unstructured data over time while complying with security standards and the like. File archiving may include images, messages (e.g. IMs, social media posts, etc.), emails, and content from web pages and social sites. Compliant data retention may require retaining data in its native form and context so that it can be understood.\r\nAlso called Enterprise Information Archiving (EIA), archiving software is designed to meet discovery requirements. That means that the archive must be searchable so that all stored data can be retrieved with context intact.\r\nArchiving software is most commonly a requirement for banking institutions and governments. More stringent privacy laws means that EIA has become a concern for private corporations as well. Archiving software will contain features overlapping Enterprise Search, Data Governance and eDiscovery, and some features in common with ECM.\r\n<h1 class=\"align-center\">What’s the Difference: Backup vs Archive</h1>\r\nBackups and archives serve different functions, yet it’s common to hear the terms used interchangeably in cloud storage. \r\nA <span style=\"font-weight: bold;\">backup </span>is a copy of your data that is made to protect against loss of that data. Typically, backups are made on a regular basis according to a time schedule or when the original data changes. The original data is not deleted, but older backups are often deleted in favor of newer backups.<br /><span style=\"font-weight: bold;\">The goal of a backup</span> is to make a copy of anything in current use that can’t afford to be lost. A backup of a desktop or mobile device might include just the user data so that a previous version of a file can be recovered if necessary.\r\nOn these types of devices an assumption is often made that the OS and applications can easily be restored from original sources if necessary (and/or that restoring an OS to a new device could lead to significant corruption issues). In a virtual server environment, a backup could include.\r\nAn <span style=\"font-weight: bold;\">archive </span>is a copy of data made for long-term storage and reference. The original data may or may not be deleted from the source system after the archive copy is made and stored, though it is common for the archive to be the only copy of the data. \r\nIn contrast to a backup whose purpose is to be able to return a computer or file system to a state it existed in previously, <span style=\"font-weight: bold;\">data archiving can have multiple purposes</span>. An archiving system can provide an individual or organization with a permanent record of important papers, legal documents, correspondence, and other matters.\r\nOften, archive program is used to meet information retention requirements for corporations and businesses. If a dispute or inquiry arises about a business practice, contract, financial transaction, or employee, the records pertaining to that subject can be obtained from the archive.\r\nAn archive is frequently used to ease the burden on faster and more frequently accessed data storage systems. Older data that is unlikely to be needed often is put on systems that don’t need to have the speed and accessibility of systems that contain data still in use. Archival storage systems are usually less expensive, as well, so a strong motivation is to save money on data storage.\r\nArchives are often created based on the age of the data or whether the project the data belongs to is still active. Data archiving solutions&nbsp; might send data to an archive if it hasn’t been accessed in a specified amount of time, when it has reached a certain age, if a person is no longer with the organization, or the files have been marked for storage because the project has been completed or closed.<br /><br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Archiving_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":392,"logo":false,"scheme":false,"title":"Microsoft Exchange","vendorVerified":0,"rating":"2.00","implementationsCount":11,"suppliersCount":0,"alias":"microsoft-exchange","companyTypes":[],"description":"Work smarter, anywhere Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web. Enjoy enterprise email capabilities with bigger and more reliable mailboxes Experience better collaboration with document sharing Add enhanced archiving, security, and compliance features <span style=\"font-weight: bold;\">Exchange Online</span> Exchange is available as a standalone hosted service from Microsoft. You can also get Exchange as part of an Office 365 plan that includes Office apps, SharePoint, and Skype for Business. <span style=\"font-weight: bold;\">Exchange Server 2016</span> Increase productivity and keep your business information safe, while maintaining the control you need. <span style=\"font-weight: bold;\">Other Exchange products</span> Exchange Online Archiving Exchange Online Protection Office 365 Advanced Threat Protection Exchange Online Kiosk Exchange for government agencies","shortDescription":"Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Exchange","keywords":"Exchange, Online, Microsoft, Office, with, Protection, email, more","description":"Work smarter, anywhere Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web. Enjoy enterprise email capabilities with bigger and more reliable mailboxes Experience better collaborati","og:title":"Microsoft Exchange","og:description":"Work smarter, anywhere Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web. Enjoy enterprise email capabilities with bigger and more reliable mailboxes Experience better collaborati"},"eventUrl":"","translationId":393,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"},{"id":273,"title":"Team Collaborative Applications","alias":"team-collaborative-applications","description":" Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is &quot;intentional group processes plus software to support them&quot;.\r\nThe worldwide team collaborative applications market continues to accelerate as collaboration becomes a key component of the future of work in a digital enterprise. The market is growing in revenue, leveraging IT integrations to both bridge functions and the enterprise. The market continues to move to the cloud and emphasizes usage across devices.\r\nThe total worldwide team collaborative applications market grew at 24.7% year over year, up from 21.5% growth the previous year. Growth was powered by the adoption of solutions that made working together more agile and seamless and favored solutions with integrations that centralize work, assets, and communications, including messaging and chat. In short, applications that made it easier to get work done by bringing content, context, and communications in a single place.\r\nFeeling the pinch to produce more with less, organizations have turned to collaborative applications to streamline workflow and engage employees, partners and, increasingly, customers. They are discovering new paths to productivity, a better digital user experience (UX), and loyalty. Companies are developing a new way to work together and across their workforce and the sales continuum. A more technology-savvy and digitally connected workforce is empowering and accelerating this trend. Artificial intelligence (AI) is more common across collaborative solutions and almost expected by employees to automate repetitive tasks. Increasingly, machine learning (ML) and AI will generate new forms of value from conversations, meetings, and other content assets.\r\nMake no mistake, the majority of the lead vendors in this space are heavily invested in the future of work and want to be either your future workspace — where work actually is done — or an application that integrates to facilitate better and more productive results with a better-engaged workforce.","materialsDescription":"<span style=\"font-weight: bold; \">What is groupware?</span>\r\nCollaborative software was originally designated as groupware and this term can be traced as far back as the late 1980s, when Richman and Slovak (1987) wrote: &quot;Like an electronic sinew that binds teams together, the new groupware aims to place the computer squarely in the middle of communications among managers, technicians, and anyone else who interacts in groups, revolutionizing the way they work.&quot;\r\nEven further back, in 1978 Peter and Trudy Johnson-Lenz coined the term groupware; their initial 1978 definition of groupware was, &quot;intentional group processes plus software to support them.&quot; Later in their article they went on to explain groupware as &quot;computer-mediated culture... an embodiment of social organization in hyperspace.&quot; Groupware integrates co-evolving human and tool systems, yet is simply a single system.\r\nIn the early 1990s the first commercial groupware products were delivered, and big companies such as Boeing and IBM started using electronic meeting systems for key internal projects. Lotus Notes appeared as a major example of that product category, allowing remote group collaboration when the internet was still in its infancy. Kirkpatrick and Losee (1992) wrote then: &quot;If GROUPWARE really makes a difference in productivity long term, the very definition of an office may change. You will be able to work efficiently as a member of a group wherever you have your computer. As computers become smaller and more powerful, that will mean anywhere.&quot; In 1999, Achacoso created and introduced the first wireless groupware.\r\n<span style=\"font-weight: bold;\">What are the levels of groupware?</span>\r\nGroupware can be divided into three categories depending on the level of collaboration:\r\n<ul><li>Communication can be thought of as unstructured interchange of information. A phone call or an IM Chat discussion are examples of this.</li><li>Conferencing (or collaboration level, as it is called in the academic papers that discuss these levels) refers to interactive work toward a shared goal. Brainstorming or voting are examples of this.</li><li>Co-ordination refers to complex interdependent work toward a shared goal. A good metaphor for understanding this is to think about a sports team; everyone has to contribute the right play at the right time as well as adjust their play to the unfolding situation - but everyone is doing something different - in order for the team to win. That is complex interdependent work toward a shared goal: collaborative management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Team_Collaborative_Applications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":582,"logo":false,"scheme":false,"title":"Microsoft System Center Configuration Manager (SCCM)","vendorVerified":0,"rating":"2.70","implementationsCount":5,"suppliersCount":0,"alias":"microsoft-system-center-configuration-manager-sccm","companyTypes":[],"description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distribution\r\nReporting","shortDescription":"System Center Configuration Manager (SCCM, also known as ConfigMgr), formerly Systems Management Server (SMS) is a systems management software product developed by Microsoft for managing large groups of computers running Windows NT, Windows Embedded, OS X, Linux or UNIX, as well as Windows Phone, Symbian, iOS and Android mobile operating systems. Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Configuration Manager (SCCM)","keywords":"Manager, Agent, Store, Reporting, State, System, SCCM, Task","description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio","og:title":"Microsoft System Center Configuration Manager (SCCM)","og:description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio"},"eventUrl":"","translationId":583,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":983,"logo":false,"scheme":false,"title":"Microsoft Skype for Business","vendorVerified":0,"rating":"2.00","implementationsCount":6,"suppliersCount":0,"alias":"microsoft-skype-for-business","companyTypes":[],"description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for Business Basic in comparison to the Skype for Business client, please visit this page: Skype for Business client comparision chart&nbsp; Note: This Skype for Business Basic MSI desktop client provides presence, instant messaging and conferencing features. If you are licensed for Office 365 ProPlus, Office 365 Enterprise E3 or Office 365 Enterprise E4, you are also licensed for the full Skype for Business Windows desktop client, which includes additional features including advanced telephony support, archiving &amp; compliance features. Please download full Skype for Business Windows desktop client from the Office 365 Software portal following the steps in Install Skype for Business on your PC.","shortDescription":"Microsoft Skype for Business gives you instant messaging (IM), audio and video calls, online meetings, availability (presence) information, and sharing capabilities all from one, easy-to-use program.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":5,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Skype for Business","keywords":"Business, Skype, client, Office, features, Basic, desktop, Microsoft","description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for B","og:title":"Microsoft Skype for Business","og:description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for B"},"eventUrl":"","translationId":984,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":367,"title":"Web Conferencing Applications","alias":"web-conferencing-applications","description":" Web conferencing is the common name for technology and tools for online meetings and real-time collaboration. Web conferencing allows you to conduct online presentations, collaborate on documents and applications, view websites, videos, images.\r\nWeb conferences, as a rule, are Internet services that require the installation of a client program on each participant’s computer. Some services also provide access to a web conference via a browser using flash, java or a special plug-in.\r\nServices for web conferencing can include features and tools such as screen sharing (screen sharing or individual applications), whiteboard (interactive whiteboard), the ability to show web presentations, co-browsing (the ability to synchronously browse web pages), tools for annotations, monitoring the presence of participants, text chat, integrated VoIP communication, video communication, the ability to change the leader, the ability to give control over the mouse and keyboard, meeting moderation tools, feedback collection tools (on example, polls), tools for scheduling and inviting participants, the ability to record the progress of a web conference.\r\nOften, web conferencing is used with Internet services for audio and video calls (for example, Skype) or they provide conference calling via a regular telephone.","materialsDescription":" What is the first thing that strikes you when we look at businessmen who are trying to establish communication with each other online? All of them require: “Give more opportunities for web conferencing!”. Therefore, it is not at all surprising that the WebRTC technology is gaining the favor of an increasing number of small and medium-sized businesses.\r\nA recent study conducted by Software Advice showed that more than half of employees in small businesses prefer web conferences, noting their efficiency and usability. The advantages are especially noticeable in comparison with communications via telephone or the use of special applications. However, the benefits of web conferencing do not end there - according to the study, they not only increase the speed and quality of online meetings, but also provide a lot of opportunities for collaboration. In addition, and this is obvious, they reduce travel costs.\r\n<span style=\"font-weight: bold;\">Speed ​​and quality come first.</span>\r\nIt is worth noting that now small and medium businesses are almost gone from the use of communication hardware and use desktop computers and mobile devices. Despite the fact that audio and video conferences are still very popular (they are used by 45% and 50% of users, respectively), web conferences are actively replacing them. Judge for yourself - according to statistics, every third user selects them as a means of communication after the first experience of use.\r\nThe main reason for such a rapid growth in popularity is the speed and quality that web conferencing users provide. According to respondents, the main advantage of web conferences is the ability to organize a meeting much faster than before. Now there is no need to spend time on installing special applications like Skype or similar - any communication systems using any third-party programs are a thing of the past. Also worth noting is the ability to connect to the web conference literally in one click.\r\nMore than 40% of the people surveyed showed dissatisfaction with the tedious procedure of entering authorization data, noting the simplicity and convenience of connecting to the WebRTC web conference. All you need is access to the Internet!\r\n<span style=\"font-weight: bold;\">We work in a team</span>\r\nIt is no secret that the use of web conferencing significantly reduces the company's travel expenses. After all, booking tickets, searching for hotels and meeting places can result in a decent amount, which will seriously hurt the company's income. Using web conferences, you get the opportunity to arrange business meetings, even with overseas partners, without leaving your office. But that's not all! Web conferencing offers a range of tools to overcome language barriers. For example, in the field of healthcare, videoconferencing has been used to establish consultations between doctors and patients from completely different countries. With the help of online translators and other special features of web conferences, people can get the necessary help from qualified foreign specialists.\r\nDo not forget that web conferencing is not only a convenient way to hold a video call. You can arrange trainings for your team using file transfer and document display functions, as well as conduct job interviews without wasting time.\r\nIt is interesting to note that small and medium-sized businesses share their product samples with prospective clients using web conferences, turning them into a powerful marketing tool. This brings the business to a fundamentally new level, allowing the company to take a leading position in its industry!","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_Conferencing_Applications.png"},{"id":415,"title":"Mobile Enterprise Applications","alias":"mobile-enterprise-applications","description":"The term <span style=\"font-weight: bold; \">enterprise mobile application</span> is used in context of mobile apps created/brought by individual organizations for their workers to carry out functions required to run the organization.\r\nAn enterprise mobile app belonging to an organization is expected to be used by only the workers of that organization. The definition of enterprise mobility apps do not include the mobile apps that an organization create for its customers or consumers of the products or services generated by the organization. \r\nProviders of mobile enterprise application solutions create and develop apps for individual organizations that can buy instead of creating the apps themselves. Reasons for Organizations buying the apps include time and cost savings, technical expertise. Today Enterprise Mobility is playing track role for enterprise transformation.\r\nCompanies are rapidly incorporating mobile applications into their larger IT strategies, allowing them to grow their mobile presence further. Big data, the Internet of Things (IoT), and machine learning are all propelling this growth.\r\nNeed for enterprise mobility applications arose with mobile devices becoming essential in the day to day life and with employees using mobile devices for business purposes. This lead companies to adapt to either Bring Your Own Device (BYOD) or Corporate Owned, Personally Enabled (COPE) approach for Enterprise Mobility. BYOD is making significant progress in the business world, with employees using their own technology at work.\r\nOrganizations having their internal mobile teams develop the apps internally and deploy them. However, some organizations go for enterprise mobile app development company with wide experience in creating Mobile strategies and deploying the apps for Medium to Large Scale Enterprises. These companies provide options for Pre built and custom built turn-key suite of apps. ","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are corporate mobile apps?</span></h1>\r\nConventionally, corporate mobile applications can be divided into several groups.\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The first group</span></span> is applications designed only for work. Their main goal is to reduce company costs, optimize business processes, and, as a result, increase profits. Another option is an application to increase the efficiency of the analytical department, giving its users the opportunity to improve monitoring of the market, competitors, quickly collect and process data on prices, points of sale of goods, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The second group</span></span> is applications that integrate work and communication. These include corporate social networks, so popular recently. Created in the image and likeness of social networks familiar to everyone, they successfully combine work functionality and allow employees to communicate with each other, create personal pages, workgroups, communities, keep blogs, receive news about the company, share important files, create a common information base and use it at any time. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The third group</span></span> is applications for monitoring remote employees. Office workers are easy to control: most of the day they are at their workplace, and if necessary, you can organize a system of electronic passes. Remote employees are left to their own devices - it’s very difficult to check whether they arrived at the site on time and reached at all, how many points they visited in a day, and whether they used company materials and equipment to fulfill “left” orders. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The fourth group</span></span> is Service Desk and Help Desk, designed to automate the processing of client requests while providing technical support to users of IT departments. Most of these systems are online, because it is important for the user to solve the problem as quickly as possible. With their help, you can provide customer support directly from your mobile device. Applications provide an opportunity in the background to access the list of applications, view in detail individual applications, make changes to them, respond and work with comments.</li></ul>\r\n<h1 class=\"align-center\">Top 5 enterprise mobility app features you must know</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Centrally Moderated and Strongly Secured Data Infrastructure.</span> Security must never be at bay when it comes to enterprise mobility apps. In the age of information, data is undoubtedly the most valuable commodity, losing which can result in a massive loss for business enterprises. Data sharing done via enterprise mobility apps or solutions need to be monitored. Construct a centrally moderated and highly secure (multi-level security) infrastructure for enterprise mobility solutions. This approach enhances trust and ensures that critical business data remains safe always.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Automation of Processes.</span> Automation is the main factor behind the adoption of enterprise mobility in the core business processes by the organizations. Businesses aim to streamline their operations with minimal human intervention and cut back on time/cost. The number of device usage in the enterprise domain is increasing year-after-year. The growth showcases the seriousness of organizations to adopt top enterprise mobile apps for enhancing automation and processes for better efficiency. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Real-Time Analytics and Connectivity.</span> The integration of enterprise mobility applications in the existing system leverages the technology benefits for seeking better insights into the ongoing processes. Every enterprise app must have cognitive analytical capabilities to succeed. Modern organizations have to manage thousands of procedures, offerings and deal with hundreds of stakeholders at any point in time. In case of such massive data overloads, every enterprise aims to have a real-time data analysis to make better decisions for growth in the future.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Incredible User Experience.&nbsp; </span>An enterprise mobility app must deliver an intuitive user experience. Not only should it focus on making the functionality better, but also on offering the best experience to the users. This step, in turn, will boost app adoption within the enterprise, fulfilling the organization’s aim for automation. The app must contain futuristic features such as in-app notifications, multi-platform support, offline functionality, etc., to offer an incredible user experience. <br /><span style=\"font-weight: bold; \">Event-Driven Approach. </span>Event-driven approach and architecture is the main differentiator, which fuels digital business transformation. This approach mainly revolves around the delivery of solutions that fulfill organizational objectives by offering rapid response to specific events. Moreover, the event-driven approach aims to transform the task flow based on particular circumstances. Businesses would be able to leverage dynamic opportunities to the maximum potential and provide real-time solutions by choosing the event-driven approach for their enterprise mobility applications. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Applications.jpg"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":5,"title":"Enhance Staff Productivity"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":398,"title":"Poor communication and coordination among staff"},{"id":395,"title":"Decentralization of management"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":370,"title":"No automated business processes"}]}},"categories":[{"id":2,"title":"Virtual machine and cloud system software","alias":"virtual-machine-and-cloud-system-software","description":" A virtual machine (VM) is a software-based computer that exists within another computer’s operating system, often used for the purposes of testing, backing up data, or running SaaS applications. To fully grasp how VMs work, it’s important to first understand how computer software and hardware are typically integrated by an operating system.\r\n&quot;The cloud&quot; refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world. By using cloud computing, users and companies don't have to manage physical servers themselves or run software applications on their own machines.\r\nThe cloud enables users to access the same files and applications from almost any device, because the computing and storage take place on servers in a data center, instead of locally on the user device. This is why a user can log into their Instagram account on a new phone after their old phone breaks and still find their old account in place, with all their photos, videos, and conversation history. It works the same way with cloud email providers like Gmail or Microsoft Office 365, and with cloud storage providers like Dropbox or Google Drive.\r\nFor businesses, switching to cloud computing removes some IT costs and overhead: for instance, they no longer need to update and maintain their own servers, as the cloud vendor they are using will do that. This especially makes an impact on small businesses that may not have been able to afford their own internal infrastructure but can outsource their infrastructure needs affordably via the cloud. The cloud can also make it easier for companies to operate internationally because employees and customers can access the same files and applications from any location.\r\nSeveral cloud providers offer virtual machines to their customers. These virtual machines typically live on powerful servers that can act as a host to multiple VMs and can be used for a variety of reasons that wouldn’t be practical with a locally-hosted VM. These include:\r\n<ul><li>Running SaaS applications - Software-as-a-Service, or SaaS for short, is a cloud-based method of providing software to users. SaaS users subscribe to an application rather than purchasing it once and installing it. These applications are generally served to the user over the Internet. Often, it is virtual machines in the cloud that are doing the computation for SaaS applications as well as delivering them to users. If the cloud provider has a geographically distributed network edge, then the application will run closer to the user, resulting in faster performance.</li><li>Backing up data - Cloud-based VM services are very popular for backing up data because the data can be accessed from anywhere. Plus, cloud VMs provide better redundancy, require less maintenance, and generally scale better than physical data centers. (For example, it’s generally fairly easy to buy an extra gigabyte of storage space from a cloud VM provider, but much more difficult to build a new local data server for that extra gigabyte of data.)</li><li>Hosting services like email and access management - Hosting these services on cloud VMs is generally faster and more cost-effective, and helps minimize maintenance and offload security concerns as well.</li></ul>","materialsDescription":"What is an operating system?\r\nTraditional computers are built out of physical hardware, including hard disk drives, processor chips, RAM, etc. In order to utilize this hardware, computers rely on a type of software known as an operating system (OS). Some common examples of OSes are Mac OSX, Microsoft Windows, Linux, and Android.\r\nThe OS is what manages the computer’s hardware in ways that are useful to the user. For example, if the user wants to access the Internet, the OS directs the network interface card to make the connection. If the user wants to download a file, the OS will partition space on the hard drive for that file. The OS also runs and manages other pieces of software. For example, it can run a web browser and provide the browser with enough random access memory (RAM) to operate smoothly. Typically, operating systems exist within a physical computer at a one-to-one ratio; for each machine, there is a single OS managing its physical resources.\r\n<span style=\"font-weight: bold;\">Can you have two or more operating systems on one computer?</span>\r\nSome users want to be able to run multiple operating systems simultaneously on one computer, either for testing or one of the other reasons listed in the section below. This can be achieved through a process called virtualization. In virtualization, a piece of software behaves as if it were an independent computer. This piece of software is called a virtual machine, also known as a ‘guest’ computer. (The computer on which the VM is running is called the ‘host’.) The guest has an OS as well as its own virtual hardware.\r\n‘Virtual hardware’ may sound like a bit of an oxymoron, but it works by mapping to real hardware on the host computer. For example, the VM’s ‘hard drive’ is really just a file on the host computer’s hard drive. When the VM wants to save a new file, it actually has to communicate with the host OS, which will write this file to the host hard drive. Because virtual hardware must perform this added step of negotiating with the host to access hardware resources, virtual machines can’t run quite as fast as their host computers.\r\nWith virtualization, one computer can run two or more operating systems. The number of VMs that can run on one host is limited only by the host’s available resources. The user can run the OS of a VM in a window like any other program, or they can run it in fullscreen so that it looks and feels like a genuine host OS.\r\n <span style=\"font-weight: bold; \">What are virtual machines used for?</span>\r\nSome of the most popular reasons people run virtual machines include:\r\n<span style=\"font-weight: bold; \">Testing</span> - Oftentimes software developers want to be able to test their applications in different environments. They can use virtual machines to run their applications in various OSes on one computer. This is simpler and more cost-effective than having to test on several different physical machines.\r\n<span style=\"font-weight: bold; \">Running software designed for other OSes</span> - Although certain software applications are only available for a single platform, a VM can run software designed for a different OS. For example, a Mac user who wants to run software designed for Windows can run a Windows VM on their Mac host.\r\n<span style=\"font-weight: bold; \">Running outdated software</span> - Some pieces of older software can’t be run in modern OSes. Users who want to run these applications can run an old OS on a virtual machine.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Virtual_machine_and_cloud_system_software.png"},{"id":1,"title":"Desktop virtualization","alias":"desktop-virtualization","description":" Desktop virtualization is a virtualization technology that separates an individual's PC applications from his or her desktop. Virtualized desktops are generally hosted on a remote central server, rather than the hard drive of the personal computer. Because the client-server computing model is used in virtualizing desktops, desktop virtualization is also known as client virtualization.\r\nDesktop virtualization provides a way for users to maintain their individual desktops on a single, central server. The users may be connected to the central server through a LAN, WAN or over the Internet.\r\nDesktop virtualization has many benefits, including a lower total cost of ownership (TCO), increased security, reduced energy costs, reduced downtime and centralized management.\r\nLimitations of desktop virtualization include difficulty in maintenance and set up of printer drivers; increased downtime in case of network failures; complexity and costs involved in VDI deployment and security risks in the event of improper network management.<br /><br />","materialsDescription":" <span style=\"font-weight: bold; \">What are types of desktop virtualization technologies?</span>\r\nHost-based forms of desktop virtualization require that users view and interact with their virtual desktops over a network by using a remote display protocol. Because processing takes place in a data center, client devices can be traditional PCs, but also thin clients, zero clients, smartphones and tablets. Examples of host-based desktop virtualization technology include:\r\n<span style=\"font-weight: bold; \">Host-based virtual machines:</span> Each user connects to an individual VM that is hosted in a data center. The user may connect to the same VM every time, allowing for personalization (known as a persistent desktop), or be given a fresh VM at each login (a nonpersistent desktop).\r\n<span style=\"font-weight: bold; \">Shared hosted:</span> Users connect to a shared desktop that runs on a server. Microsoft Remote Desktop Services, formerly Terminal Services, takes this client-server approach. Users may also connect to individual applications running on a server; this technology is an example of application virtualization.\r\n<span style=\"font-weight: bold; \">Host-based physical machines:</span> The operating system runs directly on another device's physical hardware.\r\nClient virtualization requires processing to occur on local hardware; the use of thin clients, zero clients and mobile devices is not possible. These types of desktop virtualization include:\r\n<span style=\"font-weight: bold; \">OS image streaming:</span> The operating system runs on local hardware, but it boots to a remote disk image across the network. This is useful for groups of desktops that use the same disk image. OS image streaming, also known as remote desktop virtualization, requires a constant network connection in order to function.\r\n<span style=\"font-weight: bold; \">Client-based virtual machines:</span> A VM runs on a fully functional PC, with a hypervisor in place. Client-based virtual machines can be managed by regularly syncing the disk image with a server, but a constant network connection is not necessary in order for them to function.\r\n<span style=\"font-weight: bold;\">Desktop virtualization vs. virtual desktop infrastructure</span>\r\nThe terms <span style=\"font-style: italic;\">desktop virtualization</span> and virtual desktop infrastructure (VDI) are often used interchangeably, but they are not the same. While VDI is a type of desktop virtualization, not all desktop virtualization uses VDI.\r\nVDI refers to the use of host-based VMs to deliver virtual desktops, which emerged in 2006 as an alternative to Terminal Services and Citrix's client-server approach to desktop virtualization technology. Other types of desktop virtualization -- including the shared hosted model, host-based physical machines and all methods of client virtualization -- are not examples of VDI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Desktop_virtualization.png"},{"id":148,"title":"Enterprise Portal","alias":"enterprise-portal","description":"An enterprise portal, also known as an enterprise information portal (EIP), is a framework for integrating information, people and processes across organizational boundaries in a manner similar to the more general web portals. Enterprise portals provide a secure unified access point, often in the form of a web-based user interface, and are designed to aggregate and personalize information through application-specific portlets.\r\nOne hallmark of enterprise portals is the de-centralized content contribution and content management, which keeps the information always updated. Another distinguishing characteristic is that they cater for customers, vendors and others beyond an organization's boundaries. This contrasts with a corporate portal which is structured for roles within an organization.\r\nAn enterprise portal has two main functions; integration and presentation. It must be able to access information from multiple and varied sources and manipulate that information through the portal.\r\nOther common features include;\r\n<ul><li><span style=\"font-style: italic;\">Single sign-on</span> — enterprise portals can provide single sign-on capabilities between their users and various other systems. This requires a user to authenticate only once.</li><li><span style=\"font-style: italic;\">Integration</span> — the connection of functions and data from multiple systems into new components/portlets/web parts with an integrated navigation between these components.</li><li><span style=\"font-style: italic;\">Federation</span> — the integration of content provided by other portals, typically through the use of WSRP or similar technologies.</li><li><span style=\"font-style: italic;\">Customization</span> — Users can customize the look and feel of their environment. Customers who are using EIPs can edit and design their own web sites which are full of their own personality and own style; they can also choose the specific content and services they prefer. Also refers to the ability to prioritize most appropriate content based on attributes of the user and metadata of the available content.</li><li><span style=\"font-style: italic;\">Personalization</span> — Personalization is more about matching content with the user. Based on a user profile, personalization uses rules to match the &quot;services&quot;, or content, to the specific user. To some degree, you can think of the two like this: customization is in hands of the end user, personalization is not. Of course actual personalization is often based on your role or job function within the portal context.</li><li><span style=\"font-style: italic;\">Access control</span> — the ability for portal to limit specific types of content and services users have access to. For example, a company's proprietary information can be entitled for only company employee access. This access rights may be provided by a portal administrator or by a provisioning process. Access control lists manage the mapping between portal content and services over the portal user base.</li><li><span style=\"font-style: italic;\">Enterprise search</span> — search enterprise content using enterprise search.</li><li><span style=\"font-style: italic;\">Omni channel enablement</span> — present the pages optimally on all channels and devices.</li><li><span style=\"font-style: italic;\">Analytics</span> — track and monitor user behaviour on portal pages (such as navigation, clicks, downloads, page exits and such) and generate reports.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">What is an Enterprise Portal?</span>\r\nAbbreviated as EPS, Enterprise Portal Software is a prepackaged software kit used by the enterprise to integrate its information and processes. Organizations use portals primarily to aggregate information from a number of different sources, including disparate systems, and provide this information to authorized users in a neatly managed single screen or system.\r\n<span style=\"font-weight: bold;\">Typical Enterprise Portal's Interface</span>\r\nEPS usually offers a Web-based interface to provide a secure unified access point through which information is aggregated to application-specific portlets.&nbsp; Enterprise Portal Software lets authorized users access Web services, and portals can be combined to form portal networks that can cover an organization's entire enterprise system.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Enterprise_Portal.png"},{"id":273,"title":"Team Collaborative Applications","alias":"team-collaborative-applications","description":" Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is &quot;intentional group processes plus software to support them&quot;.\r\nThe worldwide team collaborative applications market continues to accelerate as collaboration becomes a key component of the future of work in a digital enterprise. The market is growing in revenue, leveraging IT integrations to both bridge functions and the enterprise. The market continues to move to the cloud and emphasizes usage across devices.\r\nThe total worldwide team collaborative applications market grew at 24.7% year over year, up from 21.5% growth the previous year. Growth was powered by the adoption of solutions that made working together more agile and seamless and favored solutions with integrations that centralize work, assets, and communications, including messaging and chat. In short, applications that made it easier to get work done by bringing content, context, and communications in a single place.\r\nFeeling the pinch to produce more with less, organizations have turned to collaborative applications to streamline workflow and engage employees, partners and, increasingly, customers. They are discovering new paths to productivity, a better digital user experience (UX), and loyalty. Companies are developing a new way to work together and across their workforce and the sales continuum. A more technology-savvy and digitally connected workforce is empowering and accelerating this trend. Artificial intelligence (AI) is more common across collaborative solutions and almost expected by employees to automate repetitive tasks. Increasingly, machine learning (ML) and AI will generate new forms of value from conversations, meetings, and other content assets.\r\nMake no mistake, the majority of the lead vendors in this space are heavily invested in the future of work and want to be either your future workspace — where work actually is done — or an application that integrates to facilitate better and more productive results with a better-engaged workforce.","materialsDescription":"<span style=\"font-weight: bold; \">What is groupware?</span>\r\nCollaborative software was originally designated as groupware and this term can be traced as far back as the late 1980s, when Richman and Slovak (1987) wrote: &quot;Like an electronic sinew that binds teams together, the new groupware aims to place the computer squarely in the middle of communications among managers, technicians, and anyone else who interacts in groups, revolutionizing the way they work.&quot;\r\nEven further back, in 1978 Peter and Trudy Johnson-Lenz coined the term groupware; their initial 1978 definition of groupware was, &quot;intentional group processes plus software to support them.&quot; Later in their article they went on to explain groupware as &quot;computer-mediated culture... an embodiment of social organization in hyperspace.&quot; Groupware integrates co-evolving human and tool systems, yet is simply a single system.\r\nIn the early 1990s the first commercial groupware products were delivered, and big companies such as Boeing and IBM started using electronic meeting systems for key internal projects. Lotus Notes appeared as a major example of that product category, allowing remote group collaboration when the internet was still in its infancy. Kirkpatrick and Losee (1992) wrote then: &quot;If GROUPWARE really makes a difference in productivity long term, the very definition of an office may change. You will be able to work efficiently as a member of a group wherever you have your computer. As computers become smaller and more powerful, that will mean anywhere.&quot; In 1999, Achacoso created and introduced the first wireless groupware.\r\n<span style=\"font-weight: bold;\">What are the levels of groupware?</span>\r\nGroupware can be divided into three categories depending on the level of collaboration:\r\n<ul><li>Communication can be thought of as unstructured interchange of information. A phone call or an IM Chat discussion are examples of this.</li><li>Conferencing (or collaboration level, as it is called in the academic papers that discuss these levels) refers to interactive work toward a shared goal. Brainstorming or voting are examples of this.</li><li>Co-ordination refers to complex interdependent work toward a shared goal. A good metaphor for understanding this is to think about a sports team; everyone has to contribute the right play at the right time as well as adjust their play to the unfolding situation - but everyone is doing something different - in order for the team to win. That is complex interdependent work toward a shared goal: collaborative management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Team_Collaborative_Applications.png"},{"id":307,"title":"Archiving Software","alias":"archiving-software","description":" Enterprise <span style=\"font-weight: bold;\">archiving software </span>is designed to assist in storing a company’s structured and unstructured data. By incorporating unstructured data (e.g., email messages and media files), enterprise information archiving software provides more complete archives of business data across the board. Data can be stored on premise with local data servers or on cloud servers, or using a hybrid of the two. These solutions are used throughout a business by any employee, since all teams should be archiving their data for, at minimum, auditing purposes. Data archiving software are typically implemented and maintained by a company’s data team, and they can be used by companies of any size.\r\nWhile similar to a backup software solution, archiving solution handles the original data as opposed to a copy of that data. To qualify for the data archiving solutions category, a product must: \r\n<ul><li>Store both structured and unstructured data</li><li>Provide data management options for archived data</li><li>Protect access to archived data</li></ul>","materialsDescription":"<h1 class=\"align-center\"> What is Archiving Software?</h1>\r\nArchiving Software supports enterprises in retaining and rapidly retrieving structured and unstructured data over time while complying with security standards and the like. File archiving may include images, messages (e.g. IMs, social media posts, etc.), emails, and content from web pages and social sites. Compliant data retention may require retaining data in its native form and context so that it can be understood.\r\nAlso called Enterprise Information Archiving (EIA), archiving software is designed to meet discovery requirements. That means that the archive must be searchable so that all stored data can be retrieved with context intact.\r\nArchiving software is most commonly a requirement for banking institutions and governments. More stringent privacy laws means that EIA has become a concern for private corporations as well. Archiving software will contain features overlapping Enterprise Search, Data Governance and eDiscovery, and some features in common with ECM.\r\n<h1 class=\"align-center\">What’s the Difference: Backup vs Archive</h1>\r\nBackups and archives serve different functions, yet it’s common to hear the terms used interchangeably in cloud storage. \r\nA <span style=\"font-weight: bold;\">backup </span>is a copy of your data that is made to protect against loss of that data. Typically, backups are made on a regular basis according to a time schedule or when the original data changes. The original data is not deleted, but older backups are often deleted in favor of newer backups.<br /><span style=\"font-weight: bold;\">The goal of a backup</span> is to make a copy of anything in current use that can’t afford to be lost. A backup of a desktop or mobile device might include just the user data so that a previous version of a file can be recovered if necessary.\r\nOn these types of devices an assumption is often made that the OS and applications can easily be restored from original sources if necessary (and/or that restoring an OS to a new device could lead to significant corruption issues). In a virtual server environment, a backup could include.\r\nAn <span style=\"font-weight: bold;\">archive </span>is a copy of data made for long-term storage and reference. The original data may or may not be deleted from the source system after the archive copy is made and stored, though it is common for the archive to be the only copy of the data. \r\nIn contrast to a backup whose purpose is to be able to return a computer or file system to a state it existed in previously, <span style=\"font-weight: bold;\">data archiving can have multiple purposes</span>. An archiving system can provide an individual or organization with a permanent record of important papers, legal documents, correspondence, and other matters.\r\nOften, archive program is used to meet information retention requirements for corporations and businesses. If a dispute or inquiry arises about a business practice, contract, financial transaction, or employee, the records pertaining to that subject can be obtained from the archive.\r\nAn archive is frequently used to ease the burden on faster and more frequently accessed data storage systems. Older data that is unlikely to be needed often is put on systems that don’t need to have the speed and accessibility of systems that contain data still in use. Archival storage systems are usually less expensive, as well, so a strong motivation is to save money on data storage.\r\nArchives are often created based on the age of the data or whether the project the data belongs to is still active. Data archiving solutions&nbsp; might send data to an archive if it hasn’t been accessed in a specified amount of time, when it has reached a certain age, if a person is no longer with the organization, or the files have been marked for storage because the project has been completed or closed.<br /><br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Archiving_Software.png"},{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"},{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":367,"title":"Web Conferencing Applications","alias":"web-conferencing-applications","description":" Web conferencing is the common name for technology and tools for online meetings and real-time collaboration. Web conferencing allows you to conduct online presentations, collaborate on documents and applications, view websites, videos, images.\r\nWeb conferences, as a rule, are Internet services that require the installation of a client program on each participant’s computer. Some services also provide access to a web conference via a browser using flash, java or a special plug-in.\r\nServices for web conferencing can include features and tools such as screen sharing (screen sharing or individual applications), whiteboard (interactive whiteboard), the ability to show web presentations, co-browsing (the ability to synchronously browse web pages), tools for annotations, monitoring the presence of participants, text chat, integrated VoIP communication, video communication, the ability to change the leader, the ability to give control over the mouse and keyboard, meeting moderation tools, feedback collection tools (on example, polls), tools for scheduling and inviting participants, the ability to record the progress of a web conference.\r\nOften, web conferencing is used with Internet services for audio and video calls (for example, Skype) or they provide conference calling via a regular telephone.","materialsDescription":" What is the first thing that strikes you when we look at businessmen who are trying to establish communication with each other online? All of them require: “Give more opportunities for web conferencing!”. Therefore, it is not at all surprising that the WebRTC technology is gaining the favor of an increasing number of small and medium-sized businesses.\r\nA recent study conducted by Software Advice showed that more than half of employees in small businesses prefer web conferences, noting their efficiency and usability. The advantages are especially noticeable in comparison with communications via telephone or the use of special applications. However, the benefits of web conferencing do not end there - according to the study, they not only increase the speed and quality of online meetings, but also provide a lot of opportunities for collaboration. In addition, and this is obvious, they reduce travel costs.\r\n<span style=\"font-weight: bold;\">Speed ​​and quality come first.</span>\r\nIt is worth noting that now small and medium businesses are almost gone from the use of communication hardware and use desktop computers and mobile devices. Despite the fact that audio and video conferences are still very popular (they are used by 45% and 50% of users, respectively), web conferences are actively replacing them. Judge for yourself - according to statistics, every third user selects them as a means of communication after the first experience of use.\r\nThe main reason for such a rapid growth in popularity is the speed and quality that web conferencing users provide. According to respondents, the main advantage of web conferences is the ability to organize a meeting much faster than before. Now there is no need to spend time on installing special applications like Skype or similar - any communication systems using any third-party programs are a thing of the past. Also worth noting is the ability to connect to the web conference literally in one click.\r\nMore than 40% of the people surveyed showed dissatisfaction with the tedious procedure of entering authorization data, noting the simplicity and convenience of connecting to the WebRTC web conference. All you need is access to the Internet!\r\n<span style=\"font-weight: bold;\">We work in a team</span>\r\nIt is no secret that the use of web conferencing significantly reduces the company's travel expenses. After all, booking tickets, searching for hotels and meeting places can result in a decent amount, which will seriously hurt the company's income. Using web conferences, you get the opportunity to arrange business meetings, even with overseas partners, without leaving your office. But that's not all! Web conferencing offers a range of tools to overcome language barriers. For example, in the field of healthcare, videoconferencing has been used to establish consultations between doctors and patients from completely different countries. With the help of online translators and other special features of web conferences, people can get the necessary help from qualified foreign specialists.\r\nDo not forget that web conferencing is not only a convenient way to hold a video call. You can arrange trainings for your team using file transfer and document display functions, as well as conduct job interviews without wasting time.\r\nIt is interesting to note that small and medium-sized businesses share their product samples with prospective clients using web conferences, turning them into a powerful marketing tool. This brings the business to a fundamentally new level, allowing the company to take a leading position in its industry!","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_Conferencing_Applications.png"},{"id":415,"title":"Mobile Enterprise Applications","alias":"mobile-enterprise-applications","description":"The term <span style=\"font-weight: bold; \">enterprise mobile application</span> is used in context of mobile apps created/brought by individual organizations for their workers to carry out functions required to run the organization.\r\nAn enterprise mobile app belonging to an organization is expected to be used by only the workers of that organization. The definition of enterprise mobility apps do not include the mobile apps that an organization create for its customers or consumers of the products or services generated by the organization. \r\nProviders of mobile enterprise application solutions create and develop apps for individual organizations that can buy instead of creating the apps themselves. Reasons for Organizations buying the apps include time and cost savings, technical expertise. Today Enterprise Mobility is playing track role for enterprise transformation.\r\nCompanies are rapidly incorporating mobile applications into their larger IT strategies, allowing them to grow their mobile presence further. Big data, the Internet of Things (IoT), and machine learning are all propelling this growth.\r\nNeed for enterprise mobility applications arose with mobile devices becoming essential in the day to day life and with employees using mobile devices for business purposes. This lead companies to adapt to either Bring Your Own Device (BYOD) or Corporate Owned, Personally Enabled (COPE) approach for Enterprise Mobility. BYOD is making significant progress in the business world, with employees using their own technology at work.\r\nOrganizations having their internal mobile teams develop the apps internally and deploy them. However, some organizations go for enterprise mobile app development company with wide experience in creating Mobile strategies and deploying the apps for Medium to Large Scale Enterprises. These companies provide options for Pre built and custom built turn-key suite of apps. ","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are corporate mobile apps?</span></h1>\r\nConventionally, corporate mobile applications can be divided into several groups.\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The first group</span></span> is applications designed only for work. Their main goal is to reduce company costs, optimize business processes, and, as a result, increase profits. Another option is an application to increase the efficiency of the analytical department, giving its users the opportunity to improve monitoring of the market, competitors, quickly collect and process data on prices, points of sale of goods, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The second group</span></span> is applications that integrate work and communication. These include corporate social networks, so popular recently. Created in the image and likeness of social networks familiar to everyone, they successfully combine work functionality and allow employees to communicate with each other, create personal pages, workgroups, communities, keep blogs, receive news about the company, share important files, create a common information base and use it at any time. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The third group</span></span> is applications for monitoring remote employees. Office workers are easy to control: most of the day they are at their workplace, and if necessary, you can organize a system of electronic passes. Remote employees are left to their own devices - it’s very difficult to check whether they arrived at the site on time and reached at all, how many points they visited in a day, and whether they used company materials and equipment to fulfill “left” orders. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The fourth group</span></span> is Service Desk and Help Desk, designed to automate the processing of client requests while providing technical support to users of IT departments. Most of these systems are online, because it is important for the user to solve the problem as quickly as possible. With their help, you can provide customer support directly from your mobile device. Applications provide an opportunity in the background to access the list of applications, view in detail individual applications, make changes to them, respond and work with comments.</li></ul>\r\n<h1 class=\"align-center\">Top 5 enterprise mobility app features you must know</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Centrally Moderated and Strongly Secured Data Infrastructure.</span> Security must never be at bay when it comes to enterprise mobility apps. In the age of information, data is undoubtedly the most valuable commodity, losing which can result in a massive loss for business enterprises. Data sharing done via enterprise mobility apps or solutions need to be monitored. Construct a centrally moderated and highly secure (multi-level security) infrastructure for enterprise mobility solutions. This approach enhances trust and ensures that critical business data remains safe always.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Automation of Processes.</span> Automation is the main factor behind the adoption of enterprise mobility in the core business processes by the organizations. Businesses aim to streamline their operations with minimal human intervention and cut back on time/cost. The number of device usage in the enterprise domain is increasing year-after-year. The growth showcases the seriousness of organizations to adopt top enterprise mobile apps for enhancing automation and processes for better efficiency. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Real-Time Analytics and Connectivity.</span> The integration of enterprise mobility applications in the existing system leverages the technology benefits for seeking better insights into the ongoing processes. Every enterprise app must have cognitive analytical capabilities to succeed. Modern organizations have to manage thousands of procedures, offerings and deal with hundreds of stakeholders at any point in time. In case of such massive data overloads, every enterprise aims to have a real-time data analysis to make better decisions for growth in the future.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Incredible User Experience.&nbsp; </span>An enterprise mobility app must deliver an intuitive user experience. Not only should it focus on making the functionality better, but also on offering the best experience to the users. This step, in turn, will boost app adoption within the enterprise, fulfilling the organization’s aim for automation. The app must contain futuristic features such as in-app notifications, multi-platform support, offline functionality, etc., to offer an incredible user experience. <br /><span style=\"font-weight: bold; \">Event-Driven Approach. </span>Event-driven approach and architecture is the main differentiator, which fuels digital business transformation. This approach mainly revolves around the delivery of solutions that fulfill organizational objectives by offering rapid response to specific events. Moreover, the event-driven approach aims to transform the task flow based on particular circumstances. Businesses would be able to leverage dynamic opportunities to the maximum potential and provide real-time solutions by choosing the event-driven approach for their enterprise mobility applications. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Applications.jpg"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. 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Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Configuration Manager (SCCM)","keywords":"Manager, Agent, Store, Reporting, State, System, SCCM, Task","description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio","og:title":"Microsoft System Center Configuration Manager (SCCM)","og:description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio"},"eventUrl":"","translationId":583,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":10,"title":"Ensure Compliance"},{"id":254,"title":"Centralize management"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":178,"title":"No control over data access"},{"id":348,"title":"No centralized control over IT systems"},{"id":356,"title":"High costs of routine operations"},{"id":370,"title":"No automated business processes"},{"id":376,"title":"Unstructured data"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":395,"title":"Decentralization of management"}]}},"categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.sibis.com.ua/project/vprovadzhennya-sistemi-upravlinnya-konfiguratsiyami/","title":"Supplier's web site"}},"comments":[],"referencesCount":0},"microsoft-system-center-2012-microsoft-exchange-server-and-microsoft-lync-server-for-a-large-ukrainian-agricultural-holding":{"id":1074,"title":"Microsoft System Center 2012, Microsoft Exchange Server and Microsoft Lync Server for a large Ukrainian agricultural holding","description":"<span style=\"font-style: italic;\">Description is not ready yet</span>","alias":"microsoft-system-center-2012-microsoft-exchange-server-and-microsoft-lync-server-for-a-large-ukrainian-agricultural-holding","roi":0,"seo":{"title":"Microsoft System Center 2012, Microsoft Exchange Server and Microsoft Lync Server for a large Ukrainian agricultural holding","keywords":"","description":"<span style=\"font-style: italic;\">Description is not ready yet</span>","og:title":"Microsoft System Center 2012, Microsoft Exchange Server and Microsoft Lync Server for a large Ukrainian agricultural holding","og:description":"<span style=\"font-style: italic;\">Description is not ready yet</span>"},"deal_info":"","user":{"id":554,"title":"HarvEast Holding","logoURL":"https://old.roi4cio.com/uploads/roi/company/HarvEast_Holding_01.png","alias":"harveast-holding","address":"","roles":[],"description":"HarvEast - Ukrainian company, which manages agricultural assets in the Kyiv, Zhytomyr, Donetsk region.\r\nLand bank - 123 thousand hectares.\r\nEstablished on 10 March 2011, the Holding took control over the agricultural assets of Ilyich Steel Plant.\r\nThe holding is actively introducing irrigation systems, developing a seed line - since 2017, it has been cooperating with world seed producers, and in 2018 launched its own seed line.\r\nHarvEast farms produce premium quality milk.\r\nHarvEast mission is to lead in agricultural production in Ukraine through experience and innovation, working as a team and being guided by the principles of transparency and responsibility towards employees and society.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://harveast.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"HarvEast Holding","keywords":"Holding, business, main, lines, Company, wheat, sunflower, growing","description":"HarvEast - Ukrainian company, which manages agricultural assets in the Kyiv, Zhytomyr, Donetsk region.\r\nLand bank - 123 thousand hectares.\r\nEstablished on 10 March 2011, the Holding took control over the agricultural assets of Ilyich Steel Plant.\r\nThe holding ","og:title":"HarvEast Holding","og:description":"HarvEast - Ukrainian company, which manages agricultural assets in the Kyiv, Zhytomyr, Donetsk region.\r\nLand bank - 123 thousand hectares.\r\nEstablished on 10 March 2011, the Holding took control over the agricultural assets of Ilyich Steel Plant.\r\nThe holding ","og:image":"https://old.roi4cio.com/uploads/roi/company/HarvEast_Holding_01.png"},"eventUrl":""},"supplier":{"id":6447,"title":"AM Integrator (AMI)","logoURL":"https://old.roi4cio.com/uploads/roi/company/am_integrator.png","alias":"am-integrator","address":"Illinska St., 14/6 Kiev, 04070 Ukraine","roles":[],"description":"AM INTEGRATOR Group of Companies is one of the leading IT operators in Ukraine, being a supplier and integrator of a wide range of solutions in the field of modern IT infrastructure, multimedia solutions, engineering infrastructure, business applications and integrated business security systems for medium and large enterprises, as well as the public sector. AM Integrator helps companies:\r\n<ul><li>increase risk manageability and business productivity;</li></ul>\r\n<ul><li>reduce costs;</li></ul>\r\n<ul><li>protect data.</li></ul>\r\nAM Integrator offers intelligent and flexible solutions, including cloud services, that will help you strategically transform your business using technologies and platforms of industry leaders.<br />The company offers solutions for increasing productivity, effective collaboration, mobility and relationship management, identity-driven, advanced analytics, or the Internet of things. AM Integrator also helps with core infrastructure, from support to creating disaster recovery solutions. The team of company experts has been working with cloud technologies for more than 5 years, with virtual environments - more than 10 years.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":116,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":21,"vendorImplementationsCount":0,"vendorPartnersCount":8,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.amintegrator.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"AM Integrator (AMI)","keywords":"","description":"AM INTEGRATOR Group of Companies is one of the leading IT operators in Ukraine, being a supplier and integrator of a wide range of solutions in the field of modern IT infrastructure, multimedia solutions, engineering infrastructure, business applications and i","og:title":"AM Integrator (AMI)","og:description":"AM INTEGRATOR Group of Companies is one of the leading IT operators in Ukraine, being a supplier and integrator of a wide range of solutions in the field of modern IT infrastructure, multimedia solutions, engineering infrastructure, business applications and i","og:image":"https://old.roi4cio.com/uploads/roi/company/am_integrator.png"},"eventUrl":""},"vendors":[{"id":163,"title":"Microsoft","logoURL":"https://old.roi4cio.com/uploads/roi/company/ms_dshchpshch.png","alias":"microsoft","address":"Microsoft","roles":[],"description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet lineup. As of 2011, it was the world's largest software maker by revenue, and one of the world's most valuable companies.","companyTypes":[],"products":{},"vendoredProductsCount":39,"suppliedProductsCount":39,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":66,"vendorPartnersCount":0,"supplierPartnersCount":272,"b4r":0,"categories":{},"companyUrl":"www.microsoft.com","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Microsoft","keywords":"Microsoft, software, world, products, hardware, Xbox, video, game","description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software pr","og:title":"Microsoft","og:description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software pr","og:image":"https://old.roi4cio.com/uploads/roi/company/ms_dshchpshch.png"},"eventUrl":""}],"products":[{"id":5,"logo":false,"scheme":false,"title":"Microsoft Hyper-V","vendorVerified":0,"rating":"2.40","implementationsCount":12,"suppliersCount":0,"alias":"microsoft-hyper-v","companyTypes":[],"description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact with the virtual machine.\r\nHyper-V-specific cmdlets for Windows PowerShell. Windows Server 2012 includes a Hyper-V module, which provides command-line access to all the functionality available in the GUI, as well functionality not available through the GUI. For more information about the Hyper-V module, see Hyper-V Module for Windows PowerShell.\r\nIf you use Server Manager to install the Hyper-V role, the management tools are included unless you specifically exclude them. If you use Windows PowerShell to install the Hyper-V role, the management tools are not included by default. To install the tools, use the parameter –IncludeManagementTools. For instructions about installing the Hyper-V role, see Install Hyper-V and create a virtual machine.\r\n\r\nOverview of Hyper-V\r\nApplies To: Windows Server 2008 R2\r\nHyper-V provides software infrastructure and basic management tools that you can use to create and manage a virtualized server computing environment. This virtualized environment can be used to address a variety of business goals aimed at improving efficiency and reducing costs. For example, a virtualized server environment can help you:\r\nReduce the costs of operating and maintaining physical servers by increasing your hardware utilization. You can reduce the amount of hardware needed to run your server workloads.\r\nIncrease development and test efficiency by reducing the amount of time it takes to set up hardware and software and reproduce test environments.\r\nImprove server availability without using as many physical computers as you would need in a failover configuration that uses only physical computers.\r\nSome ways Hyper-V can help you\r\nHyper-V can help you:\r\nEstablish or expand a private cloud environment. Provide more flexible, on-demand IT services by moving to or expanding your use of shared resources and adjust utilization as demand changes.\r\nUse your hardware more effectively. Consolidate servers and workloads onto fewer, more powerful physical computers to use less power and physical space.\r\nImprove business continuity. Minimize the impact of both scheduled and unscheduled downtime of your workloads.\r\nEstablish or expand a virtual desktop infrastructure (VDI). Use a centralized desktop strategy with VDI can help you increase business agility and data security, as well as simplify regulatory compliance and manage desktop operating systems and applications. Deploy Hyper-V and Remote Desktop Virtualization Host (RD Virtualization Host) on the same server to make personal virtual desktops or virtual desktop pools available to your users.\r\nMake development and test more efficient. Reproduce different computing environments without having to buy or maintain all the hardware you'd need if you only used physical systems.\r\nHyper-V and other virtualization products\r\nHyper-V in Windows and Windows Server replaces older hardware virtualization products, such as Microsoft Virtual PC, Microsoft Virtual Server, and Windows Virtual PC. Hyper-V offers networking, performance, storage and security features not available in these older products.\r\nHyper-V and most third-party virtualization applications that require the same processor features aren't compatible. That's because the processor features, known as hardware virtualization extensions, are designed to not be shared. For details, see Virtualization applications do not work together with Hyper-V, Device Guard, and Credential Guard.","shortDescription":"The Hyper-V role enables you to create and manage a virtualized computing environment by using virtualization technology that is built in to Windows Server. Installing the Hyper-V role installs the required components and optionally installs management tools. The required components include Windows hypervisor, Hyper-V Virtual Machine Management Service, the virtualization WMI provider, and other virtualization components such as the virtual machine bus (VMbus), virtualization service provider (VSP) and virtual infrastructure driver (VID).","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Hyper-V","keywords":"Hyper-V, Windows, hardware, virtual, physical, your, tools, server","description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact","og:title":"Microsoft Hyper-V","og:description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact"},"eventUrl":"","translationId":617,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":2,"title":"Virtual machine and cloud system software","alias":"virtual-machine-and-cloud-system-software","description":" A virtual machine (VM) is a software-based computer that exists within another computer’s operating system, often used for the purposes of testing, backing up data, or running SaaS applications. To fully grasp how VMs work, it’s important to first understand how computer software and hardware are typically integrated by an operating system.\r\n&quot;The cloud&quot; refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world. By using cloud computing, users and companies don't have to manage physical servers themselves or run software applications on their own machines.\r\nThe cloud enables users to access the same files and applications from almost any device, because the computing and storage take place on servers in a data center, instead of locally on the user device. This is why a user can log into their Instagram account on a new phone after their old phone breaks and still find their old account in place, with all their photos, videos, and conversation history. It works the same way with cloud email providers like Gmail or Microsoft Office 365, and with cloud storage providers like Dropbox or Google Drive.\r\nFor businesses, switching to cloud computing removes some IT costs and overhead: for instance, they no longer need to update and maintain their own servers, as the cloud vendor they are using will do that. This especially makes an impact on small businesses that may not have been able to afford their own internal infrastructure but can outsource their infrastructure needs affordably via the cloud. The cloud can also make it easier for companies to operate internationally because employees and customers can access the same files and applications from any location.\r\nSeveral cloud providers offer virtual machines to their customers. These virtual machines typically live on powerful servers that can act as a host to multiple VMs and can be used for a variety of reasons that wouldn’t be practical with a locally-hosted VM. These include:\r\n<ul><li>Running SaaS applications - Software-as-a-Service, or SaaS for short, is a cloud-based method of providing software to users. SaaS users subscribe to an application rather than purchasing it once and installing it. These applications are generally served to the user over the Internet. Often, it is virtual machines in the cloud that are doing the computation for SaaS applications as well as delivering them to users. If the cloud provider has a geographically distributed network edge, then the application will run closer to the user, resulting in faster performance.</li><li>Backing up data - Cloud-based VM services are very popular for backing up data because the data can be accessed from anywhere. Plus, cloud VMs provide better redundancy, require less maintenance, and generally scale better than physical data centers. (For example, it’s generally fairly easy to buy an extra gigabyte of storage space from a cloud VM provider, but much more difficult to build a new local data server for that extra gigabyte of data.)</li><li>Hosting services like email and access management - Hosting these services on cloud VMs is generally faster and more cost-effective, and helps minimize maintenance and offload security concerns as well.</li></ul>","materialsDescription":"What is an operating system?\r\nTraditional computers are built out of physical hardware, including hard disk drives, processor chips, RAM, etc. In order to utilize this hardware, computers rely on a type of software known as an operating system (OS). Some common examples of OSes are Mac OSX, Microsoft Windows, Linux, and Android.\r\nThe OS is what manages the computer’s hardware in ways that are useful to the user. For example, if the user wants to access the Internet, the OS directs the network interface card to make the connection. If the user wants to download a file, the OS will partition space on the hard drive for that file. The OS also runs and manages other pieces of software. For example, it can run a web browser and provide the browser with enough random access memory (RAM) to operate smoothly. Typically, operating systems exist within a physical computer at a one-to-one ratio; for each machine, there is a single OS managing its physical resources.\r\n<span style=\"font-weight: bold;\">Can you have two or more operating systems on one computer?</span>\r\nSome users want to be able to run multiple operating systems simultaneously on one computer, either for testing or one of the other reasons listed in the section below. This can be achieved through a process called virtualization. In virtualization, a piece of software behaves as if it were an independent computer. This piece of software is called a virtual machine, also known as a ‘guest’ computer. (The computer on which the VM is running is called the ‘host’.) The guest has an OS as well as its own virtual hardware.\r\n‘Virtual hardware’ may sound like a bit of an oxymoron, but it works by mapping to real hardware on the host computer. For example, the VM’s ‘hard drive’ is really just a file on the host computer’s hard drive. When the VM wants to save a new file, it actually has to communicate with the host OS, which will write this file to the host hard drive. Because virtual hardware must perform this added step of negotiating with the host to access hardware resources, virtual machines can’t run quite as fast as their host computers.\r\nWith virtualization, one computer can run two or more operating systems. The number of VMs that can run on one host is limited only by the host’s available resources. The user can run the OS of a VM in a window like any other program, or they can run it in fullscreen so that it looks and feels like a genuine host OS.\r\n <span style=\"font-weight: bold; \">What are virtual machines used for?</span>\r\nSome of the most popular reasons people run virtual machines include:\r\n<span style=\"font-weight: bold; \">Testing</span> - Oftentimes software developers want to be able to test their applications in different environments. They can use virtual machines to run their applications in various OSes on one computer. This is simpler and more cost-effective than having to test on several different physical machines.\r\n<span style=\"font-weight: bold; \">Running software designed for other OSes</span> - Although certain software applications are only available for a single platform, a VM can run software designed for a different OS. For example, a Mac user who wants to run software designed for Windows can run a Windows VM on their Mac host.\r\n<span style=\"font-weight: bold; \">Running outdated software</span> - Some pieces of older software can’t be run in modern OSes. Users who want to run these applications can run an old OS on a virtual machine.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Virtual_machine_and_cloud_system_software.png"},{"id":1,"title":"Desktop virtualization","alias":"desktop-virtualization","description":" Desktop virtualization is a virtualization technology that separates an individual's PC applications from his or her desktop. Virtualized desktops are generally hosted on a remote central server, rather than the hard drive of the personal computer. Because the client-server computing model is used in virtualizing desktops, desktop virtualization is also known as client virtualization.\r\nDesktop virtualization provides a way for users to maintain their individual desktops on a single, central server. The users may be connected to the central server through a LAN, WAN or over the Internet.\r\nDesktop virtualization has many benefits, including a lower total cost of ownership (TCO), increased security, reduced energy costs, reduced downtime and centralized management.\r\nLimitations of desktop virtualization include difficulty in maintenance and set up of printer drivers; increased downtime in case of network failures; complexity and costs involved in VDI deployment and security risks in the event of improper network management.<br /><br />","materialsDescription":" <span style=\"font-weight: bold; \">What are types of desktop virtualization technologies?</span>\r\nHost-based forms of desktop virtualization require that users view and interact with their virtual desktops over a network by using a remote display protocol. Because processing takes place in a data center, client devices can be traditional PCs, but also thin clients, zero clients, smartphones and tablets. Examples of host-based desktop virtualization technology include:\r\n<span style=\"font-weight: bold; \">Host-based virtual machines:</span> Each user connects to an individual VM that is hosted in a data center. The user may connect to the same VM every time, allowing for personalization (known as a persistent desktop), or be given a fresh VM at each login (a nonpersistent desktop).\r\n<span style=\"font-weight: bold; \">Shared hosted:</span> Users connect to a shared desktop that runs on a server. Microsoft Remote Desktop Services, formerly Terminal Services, takes this client-server approach. Users may also connect to individual applications running on a server; this technology is an example of application virtualization.\r\n<span style=\"font-weight: bold; \">Host-based physical machines:</span> The operating system runs directly on another device's physical hardware.\r\nClient virtualization requires processing to occur on local hardware; the use of thin clients, zero clients and mobile devices is not possible. These types of desktop virtualization include:\r\n<span style=\"font-weight: bold; \">OS image streaming:</span> The operating system runs on local hardware, but it boots to a remote disk image across the network. This is useful for groups of desktops that use the same disk image. OS image streaming, also known as remote desktop virtualization, requires a constant network connection in order to function.\r\n<span style=\"font-weight: bold; \">Client-based virtual machines:</span> A VM runs on a fully functional PC, with a hypervisor in place. Client-based virtual machines can be managed by regularly syncing the disk image with a server, but a constant network connection is not necessary in order for them to function.\r\n<span style=\"font-weight: bold;\">Desktop virtualization vs. virtual desktop infrastructure</span>\r\nThe terms <span style=\"font-style: italic;\">desktop virtualization</span> and virtual desktop infrastructure (VDI) are often used interchangeably, but they are not the same. While VDI is a type of desktop virtualization, not all desktop virtualization uses VDI.\r\nVDI refers to the use of host-based VMs to deliver virtual desktops, which emerged in 2006 as an alternative to Terminal Services and Citrix's client-server approach to desktop virtualization technology. Other types of desktop virtualization -- including the shared hosted model, host-based physical machines and all methods of client virtualization -- are not examples of VDI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Desktop_virtualization.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":392,"logo":false,"scheme":false,"title":"Microsoft Exchange","vendorVerified":0,"rating":"2.00","implementationsCount":11,"suppliersCount":0,"alias":"microsoft-exchange","companyTypes":[],"description":"Work smarter, anywhere Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web. Enjoy enterprise email capabilities with bigger and more reliable mailboxes Experience better collaboration with document sharing Add enhanced archiving, security, and compliance features <span style=\"font-weight: bold;\">Exchange Online</span> Exchange is available as a standalone hosted service from Microsoft. You can also get Exchange as part of an Office 365 plan that includes Office apps, SharePoint, and Skype for Business. <span style=\"font-weight: bold;\">Exchange Server 2016</span> Increase productivity and keep your business information safe, while maintaining the control you need. <span style=\"font-weight: bold;\">Other Exchange products</span> Exchange Online Archiving Exchange Online Protection Office 365 Advanced Threat Protection Exchange Online Kiosk Exchange for government agencies","shortDescription":"Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Exchange","keywords":"Exchange, Online, Microsoft, Office, with, Protection, email, more","description":"Work smarter, anywhere Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web. Enjoy enterprise email capabilities with bigger and more reliable mailboxes Experience better collaborati","og:title":"Microsoft Exchange","og:description":"Work smarter, anywhere Microsoft Exchange lets you accomplish more with a rich, business-class email experience on phones, tablets, desktops, and the web. Enjoy enterprise email capabilities with bigger and more reliable mailboxes Experience better collaborati"},"eventUrl":"","translationId":393,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"},{"id":273,"title":"Team Collaborative Applications","alias":"team-collaborative-applications","description":" Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is &quot;intentional group processes plus software to support them&quot;.\r\nThe worldwide team collaborative applications market continues to accelerate as collaboration becomes a key component of the future of work in a digital enterprise. The market is growing in revenue, leveraging IT integrations to both bridge functions and the enterprise. The market continues to move to the cloud and emphasizes usage across devices.\r\nThe total worldwide team collaborative applications market grew at 24.7% year over year, up from 21.5% growth the previous year. Growth was powered by the adoption of solutions that made working together more agile and seamless and favored solutions with integrations that centralize work, assets, and communications, including messaging and chat. In short, applications that made it easier to get work done by bringing content, context, and communications in a single place.\r\nFeeling the pinch to produce more with less, organizations have turned to collaborative applications to streamline workflow and engage employees, partners and, increasingly, customers. They are discovering new paths to productivity, a better digital user experience (UX), and loyalty. Companies are developing a new way to work together and across their workforce and the sales continuum. A more technology-savvy and digitally connected workforce is empowering and accelerating this trend. Artificial intelligence (AI) is more common across collaborative solutions and almost expected by employees to automate repetitive tasks. Increasingly, machine learning (ML) and AI will generate new forms of value from conversations, meetings, and other content assets.\r\nMake no mistake, the majority of the lead vendors in this space are heavily invested in the future of work and want to be either your future workspace — where work actually is done — or an application that integrates to facilitate better and more productive results with a better-engaged workforce.","materialsDescription":"<span style=\"font-weight: bold; \">What is groupware?</span>\r\nCollaborative software was originally designated as groupware and this term can be traced as far back as the late 1980s, when Richman and Slovak (1987) wrote: &quot;Like an electronic sinew that binds teams together, the new groupware aims to place the computer squarely in the middle of communications among managers, technicians, and anyone else who interacts in groups, revolutionizing the way they work.&quot;\r\nEven further back, in 1978 Peter and Trudy Johnson-Lenz coined the term groupware; their initial 1978 definition of groupware was, &quot;intentional group processes plus software to support them.&quot; Later in their article they went on to explain groupware as &quot;computer-mediated culture... an embodiment of social organization in hyperspace.&quot; Groupware integrates co-evolving human and tool systems, yet is simply a single system.\r\nIn the early 1990s the first commercial groupware products were delivered, and big companies such as Boeing and IBM started using electronic meeting systems for key internal projects. Lotus Notes appeared as a major example of that product category, allowing remote group collaboration when the internet was still in its infancy. Kirkpatrick and Losee (1992) wrote then: &quot;If GROUPWARE really makes a difference in productivity long term, the very definition of an office may change. You will be able to work efficiently as a member of a group wherever you have your computer. As computers become smaller and more powerful, that will mean anywhere.&quot; In 1999, Achacoso created and introduced the first wireless groupware.\r\n<span style=\"font-weight: bold;\">What are the levels of groupware?</span>\r\nGroupware can be divided into three categories depending on the level of collaboration:\r\n<ul><li>Communication can be thought of as unstructured interchange of information. A phone call or an IM Chat discussion are examples of this.</li><li>Conferencing (or collaboration level, as it is called in the academic papers that discuss these levels) refers to interactive work toward a shared goal. Brainstorming or voting are examples of this.</li><li>Co-ordination refers to complex interdependent work toward a shared goal. A good metaphor for understanding this is to think about a sports team; everyone has to contribute the right play at the right time as well as adjust their play to the unfolding situation - but everyone is doing something different - in order for the team to win. That is complex interdependent work toward a shared goal: collaborative management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Team_Collaborative_Applications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":582,"logo":false,"scheme":false,"title":"Microsoft System Center Configuration Manager (SCCM)","vendorVerified":0,"rating":"2.70","implementationsCount":5,"suppliersCount":0,"alias":"microsoft-system-center-configuration-manager-sccm","companyTypes":[],"description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distribution\r\nReporting","shortDescription":"System Center Configuration Manager (SCCM, also known as ConfigMgr), formerly Systems Management Server (SMS) is a systems management software product developed by Microsoft for managing large groups of computers running Windows NT, Windows Embedded, OS X, Linux or UNIX, as well as Windows Phone, Symbian, iOS and Android mobile operating systems. Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Configuration Manager (SCCM)","keywords":"Manager, Agent, Store, Reporting, State, System, SCCM, Task","description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio","og:title":"Microsoft System Center Configuration Manager (SCCM)","og:description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio"},"eventUrl":"","translationId":583,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":983,"logo":false,"scheme":false,"title":"Microsoft Skype for Business","vendorVerified":0,"rating":"2.00","implementationsCount":6,"suppliersCount":0,"alias":"microsoft-skype-for-business","companyTypes":[],"description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for Business Basic in comparison to the Skype for Business client, please visit this page: Skype for Business client comparision chart&nbsp; Note: This Skype for Business Basic MSI desktop client provides presence, instant messaging and conferencing features. If you are licensed for Office 365 ProPlus, Office 365 Enterprise E3 or Office 365 Enterprise E4, you are also licensed for the full Skype for Business Windows desktop client, which includes additional features including advanced telephony support, archiving &amp; compliance features. Please download full Skype for Business Windows desktop client from the Office 365 Software portal following the steps in Install Skype for Business on your PC.","shortDescription":"Microsoft Skype for Business gives you instant messaging (IM), audio and video calls, online meetings, availability (presence) information, and sharing capabilities all from one, easy-to-use program.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":5,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Skype for Business","keywords":"Business, Skype, client, Office, features, Basic, desktop, Microsoft","description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for B","og:title":"Microsoft Skype for Business","og:description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for B"},"eventUrl":"","translationId":984,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":367,"title":"Web Conferencing Applications","alias":"web-conferencing-applications","description":" Web conferencing is the common name for technology and tools for online meetings and real-time collaboration. Web conferencing allows you to conduct online presentations, collaborate on documents and applications, view websites, videos, images.\r\nWeb conferences, as a rule, are Internet services that require the installation of a client program on each participant’s computer. Some services also provide access to a web conference via a browser using flash, java or a special plug-in.\r\nServices for web conferencing can include features and tools such as screen sharing (screen sharing or individual applications), whiteboard (interactive whiteboard), the ability to show web presentations, co-browsing (the ability to synchronously browse web pages), tools for annotations, monitoring the presence of participants, text chat, integrated VoIP communication, video communication, the ability to change the leader, the ability to give control over the mouse and keyboard, meeting moderation tools, feedback collection tools (on example, polls), tools for scheduling and inviting participants, the ability to record the progress of a web conference.\r\nOften, web conferencing is used with Internet services for audio and video calls (for example, Skype) or they provide conference calling via a regular telephone.","materialsDescription":" What is the first thing that strikes you when we look at businessmen who are trying to establish communication with each other online? All of them require: “Give more opportunities for web conferencing!”. Therefore, it is not at all surprising that the WebRTC technology is gaining the favor of an increasing number of small and medium-sized businesses.\r\nA recent study conducted by Software Advice showed that more than half of employees in small businesses prefer web conferences, noting their efficiency and usability. The advantages are especially noticeable in comparison with communications via telephone or the use of special applications. However, the benefits of web conferencing do not end there - according to the study, they not only increase the speed and quality of online meetings, but also provide a lot of opportunities for collaboration. In addition, and this is obvious, they reduce travel costs.\r\n<span style=\"font-weight: bold;\">Speed ​​and quality come first.</span>\r\nIt is worth noting that now small and medium businesses are almost gone from the use of communication hardware and use desktop computers and mobile devices. Despite the fact that audio and video conferences are still very popular (they are used by 45% and 50% of users, respectively), web conferences are actively replacing them. Judge for yourself - according to statistics, every third user selects them as a means of communication after the first experience of use.\r\nThe main reason for such a rapid growth in popularity is the speed and quality that web conferencing users provide. According to respondents, the main advantage of web conferences is the ability to organize a meeting much faster than before. Now there is no need to spend time on installing special applications like Skype or similar - any communication systems using any third-party programs are a thing of the past. Also worth noting is the ability to connect to the web conference literally in one click.\r\nMore than 40% of the people surveyed showed dissatisfaction with the tedious procedure of entering authorization data, noting the simplicity and convenience of connecting to the WebRTC web conference. All you need is access to the Internet!\r\n<span style=\"font-weight: bold;\">We work in a team</span>\r\nIt is no secret that the use of web conferencing significantly reduces the company's travel expenses. After all, booking tickets, searching for hotels and meeting places can result in a decent amount, which will seriously hurt the company's income. Using web conferences, you get the opportunity to arrange business meetings, even with overseas partners, without leaving your office. But that's not all! Web conferencing offers a range of tools to overcome language barriers. For example, in the field of healthcare, videoconferencing has been used to establish consultations between doctors and patients from completely different countries. With the help of online translators and other special features of web conferences, people can get the necessary help from qualified foreign specialists.\r\nDo not forget that web conferencing is not only a convenient way to hold a video call. You can arrange trainings for your team using file transfer and document display functions, as well as conduct job interviews without wasting time.\r\nIt is interesting to note that small and medium-sized businesses share their product samples with prospective clients using web conferences, turning them into a powerful marketing tool. This brings the business to a fundamentally new level, allowing the company to take a leading position in its industry!","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_Conferencing_Applications.png"},{"id":415,"title":"Mobile Enterprise Applications","alias":"mobile-enterprise-applications","description":"The term <span style=\"font-weight: bold; \">enterprise mobile application</span> is used in context of mobile apps created/brought by individual organizations for their workers to carry out functions required to run the organization.\r\nAn enterprise mobile app belonging to an organization is expected to be used by only the workers of that organization. The definition of enterprise mobility apps do not include the mobile apps that an organization create for its customers or consumers of the products or services generated by the organization. \r\nProviders of mobile enterprise application solutions create and develop apps for individual organizations that can buy instead of creating the apps themselves. Reasons for Organizations buying the apps include time and cost savings, technical expertise. Today Enterprise Mobility is playing track role for enterprise transformation.\r\nCompanies are rapidly incorporating mobile applications into their larger IT strategies, allowing them to grow their mobile presence further. Big data, the Internet of Things (IoT), and machine learning are all propelling this growth.\r\nNeed for enterprise mobility applications arose with mobile devices becoming essential in the day to day life and with employees using mobile devices for business purposes. This lead companies to adapt to either Bring Your Own Device (BYOD) or Corporate Owned, Personally Enabled (COPE) approach for Enterprise Mobility. BYOD is making significant progress in the business world, with employees using their own technology at work.\r\nOrganizations having their internal mobile teams develop the apps internally and deploy them. However, some organizations go for enterprise mobile app development company with wide experience in creating Mobile strategies and deploying the apps for Medium to Large Scale Enterprises. These companies provide options for Pre built and custom built turn-key suite of apps. ","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are corporate mobile apps?</span></h1>\r\nConventionally, corporate mobile applications can be divided into several groups.\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The first group</span></span> is applications designed only for work. Their main goal is to reduce company costs, optimize business processes, and, as a result, increase profits. Another option is an application to increase the efficiency of the analytical department, giving its users the opportunity to improve monitoring of the market, competitors, quickly collect and process data on prices, points of sale of goods, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The second group</span></span> is applications that integrate work and communication. These include corporate social networks, so popular recently. Created in the image and likeness of social networks familiar to everyone, they successfully combine work functionality and allow employees to communicate with each other, create personal pages, workgroups, communities, keep blogs, receive news about the company, share important files, create a common information base and use it at any time. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The third group</span></span> is applications for monitoring remote employees. Office workers are easy to control: most of the day they are at their workplace, and if necessary, you can organize a system of electronic passes. Remote employees are left to their own devices - it’s very difficult to check whether they arrived at the site on time and reached at all, how many points they visited in a day, and whether they used company materials and equipment to fulfill “left” orders. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The fourth group</span></span> is Service Desk and Help Desk, designed to automate the processing of client requests while providing technical support to users of IT departments. Most of these systems are online, because it is important for the user to solve the problem as quickly as possible. With their help, you can provide customer support directly from your mobile device. Applications provide an opportunity in the background to access the list of applications, view in detail individual applications, make changes to them, respond and work with comments.</li></ul>\r\n<h1 class=\"align-center\">Top 5 enterprise mobility app features you must know</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Centrally Moderated and Strongly Secured Data Infrastructure.</span> Security must never be at bay when it comes to enterprise mobility apps. In the age of information, data is undoubtedly the most valuable commodity, losing which can result in a massive loss for business enterprises. Data sharing done via enterprise mobility apps or solutions need to be monitored. Construct a centrally moderated and highly secure (multi-level security) infrastructure for enterprise mobility solutions. This approach enhances trust and ensures that critical business data remains safe always.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Automation of Processes.</span> Automation is the main factor behind the adoption of enterprise mobility in the core business processes by the organizations. Businesses aim to streamline their operations with minimal human intervention and cut back on time/cost. The number of device usage in the enterprise domain is increasing year-after-year. The growth showcases the seriousness of organizations to adopt top enterprise mobile apps for enhancing automation and processes for better efficiency. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Real-Time Analytics and Connectivity.</span> The integration of enterprise mobility applications in the existing system leverages the technology benefits for seeking better insights into the ongoing processes. Every enterprise app must have cognitive analytical capabilities to succeed. Modern organizations have to manage thousands of procedures, offerings and deal with hundreds of stakeholders at any point in time. In case of such massive data overloads, every enterprise aims to have a real-time data analysis to make better decisions for growth in the future.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Incredible User Experience.&nbsp; </span>An enterprise mobility app must deliver an intuitive user experience. Not only should it focus on making the functionality better, but also on offering the best experience to the users. This step, in turn, will boost app adoption within the enterprise, fulfilling the organization’s aim for automation. The app must contain futuristic features such as in-app notifications, multi-platform support, offline functionality, etc., to offer an incredible user experience. <br /><span style=\"font-weight: bold; \">Event-Driven Approach. </span>Event-driven approach and architecture is the main differentiator, which fuels digital business transformation. This approach mainly revolves around the delivery of solutions that fulfill organizational objectives by offering rapid response to specific events. Moreover, the event-driven approach aims to transform the task flow based on particular circumstances. Businesses would be able to leverage dynamic opportunities to the maximum potential and provide real-time solutions by choosing the event-driven approach for their enterprise mobility applications. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Applications.jpg"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":983,"logo":false,"scheme":false,"title":"Microsoft Skype for Business","vendorVerified":0,"rating":"2.00","implementationsCount":6,"suppliersCount":0,"alias":"microsoft-skype-for-business","companyTypes":[],"description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for Business Basic in comparison to the Skype for Business client, please visit this page: Skype for Business client comparision chart&nbsp; Note: This Skype for Business Basic MSI desktop client provides presence, instant messaging and conferencing features. If you are licensed for Office 365 ProPlus, Office 365 Enterprise E3 or Office 365 Enterprise E4, you are also licensed for the full Skype for Business Windows desktop client, which includes additional features including advanced telephony support, archiving &amp; compliance features. Please download full Skype for Business Windows desktop client from the Office 365 Software portal following the steps in Install Skype for Business on your PC.","shortDescription":"Microsoft Skype for Business gives you instant messaging (IM), audio and video calls, online meetings, availability (presence) information, and sharing capabilities all from one, easy-to-use program.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":5,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Skype for Business","keywords":"Business, Skype, client, Office, features, Basic, desktop, Microsoft","description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for B","og:title":"Microsoft Skype for Business","og:description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for B"},"eventUrl":"","translationId":984,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":367,"title":"Web Conferencing Applications","alias":"web-conferencing-applications","description":" Web conferencing is the common name for technology and tools for online meetings and real-time collaboration. Web conferencing allows you to conduct online presentations, collaborate on documents and applications, view websites, videos, images.\r\nWeb conferences, as a rule, are Internet services that require the installation of a client program on each participant’s computer. Some services also provide access to a web conference via a browser using flash, java or a special plug-in.\r\nServices for web conferencing can include features and tools such as screen sharing (screen sharing or individual applications), whiteboard (interactive whiteboard), the ability to show web presentations, co-browsing (the ability to synchronously browse web pages), tools for annotations, monitoring the presence of participants, text chat, integrated VoIP communication, video communication, the ability to change the leader, the ability to give control over the mouse and keyboard, meeting moderation tools, feedback collection tools (on example, polls), tools for scheduling and inviting participants, the ability to record the progress of a web conference.\r\nOften, web conferencing is used with Internet services for audio and video calls (for example, Skype) or they provide conference calling via a regular telephone.","materialsDescription":" What is the first thing that strikes you when we look at businessmen who are trying to establish communication with each other online? All of them require: “Give more opportunities for web conferencing!”. Therefore, it is not at all surprising that the WebRTC technology is gaining the favor of an increasing number of small and medium-sized businesses.\r\nA recent study conducted by Software Advice showed that more than half of employees in small businesses prefer web conferences, noting their efficiency and usability. The advantages are especially noticeable in comparison with communications via telephone or the use of special applications. However, the benefits of web conferencing do not end there - according to the study, they not only increase the speed and quality of online meetings, but also provide a lot of opportunities for collaboration. In addition, and this is obvious, they reduce travel costs.\r\n<span style=\"font-weight: bold;\">Speed ​​and quality come first.</span>\r\nIt is worth noting that now small and medium businesses are almost gone from the use of communication hardware and use desktop computers and mobile devices. Despite the fact that audio and video conferences are still very popular (they are used by 45% and 50% of users, respectively), web conferences are actively replacing them. Judge for yourself - according to statistics, every third user selects them as a means of communication after the first experience of use.\r\nThe main reason for such a rapid growth in popularity is the speed and quality that web conferencing users provide. According to respondents, the main advantage of web conferences is the ability to organize a meeting much faster than before. Now there is no need to spend time on installing special applications like Skype or similar - any communication systems using any third-party programs are a thing of the past. Also worth noting is the ability to connect to the web conference literally in one click.\r\nMore than 40% of the people surveyed showed dissatisfaction with the tedious procedure of entering authorization data, noting the simplicity and convenience of connecting to the WebRTC web conference. All you need is access to the Internet!\r\n<span style=\"font-weight: bold;\">We work in a team</span>\r\nIt is no secret that the use of web conferencing significantly reduces the company's travel expenses. After all, booking tickets, searching for hotels and meeting places can result in a decent amount, which will seriously hurt the company's income. Using web conferences, you get the opportunity to arrange business meetings, even with overseas partners, without leaving your office. But that's not all! Web conferencing offers a range of tools to overcome language barriers. For example, in the field of healthcare, videoconferencing has been used to establish consultations between doctors and patients from completely different countries. With the help of online translators and other special features of web conferences, people can get the necessary help from qualified foreign specialists.\r\nDo not forget that web conferencing is not only a convenient way to hold a video call. You can arrange trainings for your team using file transfer and document display functions, as well as conduct job interviews without wasting time.\r\nIt is interesting to note that small and medium-sized businesses share their product samples with prospective clients using web conferences, turning them into a powerful marketing tool. This brings the business to a fundamentally new level, allowing the company to take a leading position in its industry!","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_Conferencing_Applications.png"},{"id":415,"title":"Mobile Enterprise Applications","alias":"mobile-enterprise-applications","description":"The term <span style=\"font-weight: bold; \">enterprise mobile application</span> is used in context of mobile apps created/brought by individual organizations for their workers to carry out functions required to run the organization.\r\nAn enterprise mobile app belonging to an organization is expected to be used by only the workers of that organization. The definition of enterprise mobility apps do not include the mobile apps that an organization create for its customers or consumers of the products or services generated by the organization. \r\nProviders of mobile enterprise application solutions create and develop apps for individual organizations that can buy instead of creating the apps themselves. Reasons for Organizations buying the apps include time and cost savings, technical expertise. Today Enterprise Mobility is playing track role for enterprise transformation.\r\nCompanies are rapidly incorporating mobile applications into their larger IT strategies, allowing them to grow their mobile presence further. Big data, the Internet of Things (IoT), and machine learning are all propelling this growth.\r\nNeed for enterprise mobility applications arose with mobile devices becoming essential in the day to day life and with employees using mobile devices for business purposes. This lead companies to adapt to either Bring Your Own Device (BYOD) or Corporate Owned, Personally Enabled (COPE) approach for Enterprise Mobility. BYOD is making significant progress in the business world, with employees using their own technology at work.\r\nOrganizations having their internal mobile teams develop the apps internally and deploy them. However, some organizations go for enterprise mobile app development company with wide experience in creating Mobile strategies and deploying the apps for Medium to Large Scale Enterprises. These companies provide options for Pre built and custom built turn-key suite of apps. ","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are corporate mobile apps?</span></h1>\r\nConventionally, corporate mobile applications can be divided into several groups.\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The first group</span></span> is applications designed only for work. Their main goal is to reduce company costs, optimize business processes, and, as a result, increase profits. Another option is an application to increase the efficiency of the analytical department, giving its users the opportunity to improve monitoring of the market, competitors, quickly collect and process data on prices, points of sale of goods, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The second group</span></span> is applications that integrate work and communication. These include corporate social networks, so popular recently. Created in the image and likeness of social networks familiar to everyone, they successfully combine work functionality and allow employees to communicate with each other, create personal pages, workgroups, communities, keep blogs, receive news about the company, share important files, create a common information base and use it at any time. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The third group</span></span> is applications for monitoring remote employees. Office workers are easy to control: most of the day they are at their workplace, and if necessary, you can organize a system of electronic passes. Remote employees are left to their own devices - it’s very difficult to check whether they arrived at the site on time and reached at all, how many points they visited in a day, and whether they used company materials and equipment to fulfill “left” orders. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The fourth group</span></span> is Service Desk and Help Desk, designed to automate the processing of client requests while providing technical support to users of IT departments. Most of these systems are online, because it is important for the user to solve the problem as quickly as possible. With their help, you can provide customer support directly from your mobile device. Applications provide an opportunity in the background to access the list of applications, view in detail individual applications, make changes to them, respond and work with comments.</li></ul>\r\n<h1 class=\"align-center\">Top 5 enterprise mobility app features you must know</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Centrally Moderated and Strongly Secured Data Infrastructure.</span> Security must never be at bay when it comes to enterprise mobility apps. In the age of information, data is undoubtedly the most valuable commodity, losing which can result in a massive loss for business enterprises. Data sharing done via enterprise mobility apps or solutions need to be monitored. Construct a centrally moderated and highly secure (multi-level security) infrastructure for enterprise mobility solutions. This approach enhances trust and ensures that critical business data remains safe always.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Automation of Processes.</span> Automation is the main factor behind the adoption of enterprise mobility in the core business processes by the organizations. Businesses aim to streamline their operations with minimal human intervention and cut back on time/cost. The number of device usage in the enterprise domain is increasing year-after-year. The growth showcases the seriousness of organizations to adopt top enterprise mobile apps for enhancing automation and processes for better efficiency. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Real-Time Analytics and Connectivity.</span> The integration of enterprise mobility applications in the existing system leverages the technology benefits for seeking better insights into the ongoing processes. Every enterprise app must have cognitive analytical capabilities to succeed. Modern organizations have to manage thousands of procedures, offerings and deal with hundreds of stakeholders at any point in time. In case of such massive data overloads, every enterprise aims to have a real-time data analysis to make better decisions for growth in the future.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Incredible User Experience.&nbsp; </span>An enterprise mobility app must deliver an intuitive user experience. Not only should it focus on making the functionality better, but also on offering the best experience to the users. This step, in turn, will boost app adoption within the enterprise, fulfilling the organization’s aim for automation. The app must contain futuristic features such as in-app notifications, multi-platform support, offline functionality, etc., to offer an incredible user experience. <br /><span style=\"font-weight: bold; \">Event-Driven Approach. </span>Event-driven approach and architecture is the main differentiator, which fuels digital business transformation. This approach mainly revolves around the delivery of solutions that fulfill organizational objectives by offering rapid response to specific events. Moreover, the event-driven approach aims to transform the task flow based on particular circumstances. Businesses would be able to leverage dynamic opportunities to the maximum potential and provide real-time solutions by choosing the event-driven approach for their enterprise mobility applications. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Applications.jpg"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":254,"title":"Centralize management"},{"id":5,"title":"Enhance Staff Productivity"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":395,"title":"Decentralization of management"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":370,"title":"No automated business processes"}]}},"categories":[{"id":2,"title":"Virtual machine and cloud system software","alias":"virtual-machine-and-cloud-system-software","description":" A virtual machine (VM) is a software-based computer that exists within another computer’s operating system, often used for the purposes of testing, backing up data, or running SaaS applications. To fully grasp how VMs work, it’s important to first understand how computer software and hardware are typically integrated by an operating system.\r\n&quot;The cloud&quot; refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world. By using cloud computing, users and companies don't have to manage physical servers themselves or run software applications on their own machines.\r\nThe cloud enables users to access the same files and applications from almost any device, because the computing and storage take place on servers in a data center, instead of locally on the user device. This is why a user can log into their Instagram account on a new phone after their old phone breaks and still find their old account in place, with all their photos, videos, and conversation history. It works the same way with cloud email providers like Gmail or Microsoft Office 365, and with cloud storage providers like Dropbox or Google Drive.\r\nFor businesses, switching to cloud computing removes some IT costs and overhead: for instance, they no longer need to update and maintain their own servers, as the cloud vendor they are using will do that. This especially makes an impact on small businesses that may not have been able to afford their own internal infrastructure but can outsource their infrastructure needs affordably via the cloud. The cloud can also make it easier for companies to operate internationally because employees and customers can access the same files and applications from any location.\r\nSeveral cloud providers offer virtual machines to their customers. These virtual machines typically live on powerful servers that can act as a host to multiple VMs and can be used for a variety of reasons that wouldn’t be practical with a locally-hosted VM. These include:\r\n<ul><li>Running SaaS applications - Software-as-a-Service, or SaaS for short, is a cloud-based method of providing software to users. SaaS users subscribe to an application rather than purchasing it once and installing it. These applications are generally served to the user over the Internet. Often, it is virtual machines in the cloud that are doing the computation for SaaS applications as well as delivering them to users. If the cloud provider has a geographically distributed network edge, then the application will run closer to the user, resulting in faster performance.</li><li>Backing up data - Cloud-based VM services are very popular for backing up data because the data can be accessed from anywhere. Plus, cloud VMs provide better redundancy, require less maintenance, and generally scale better than physical data centers. (For example, it’s generally fairly easy to buy an extra gigabyte of storage space from a cloud VM provider, but much more difficult to build a new local data server for that extra gigabyte of data.)</li><li>Hosting services like email and access management - Hosting these services on cloud VMs is generally faster and more cost-effective, and helps minimize maintenance and offload security concerns as well.</li></ul>","materialsDescription":"What is an operating system?\r\nTraditional computers are built out of physical hardware, including hard disk drives, processor chips, RAM, etc. In order to utilize this hardware, computers rely on a type of software known as an operating system (OS). Some common examples of OSes are Mac OSX, Microsoft Windows, Linux, and Android.\r\nThe OS is what manages the computer’s hardware in ways that are useful to the user. For example, if the user wants to access the Internet, the OS directs the network interface card to make the connection. If the user wants to download a file, the OS will partition space on the hard drive for that file. The OS also runs and manages other pieces of software. For example, it can run a web browser and provide the browser with enough random access memory (RAM) to operate smoothly. Typically, operating systems exist within a physical computer at a one-to-one ratio; for each machine, there is a single OS managing its physical resources.\r\n<span style=\"font-weight: bold;\">Can you have two or more operating systems on one computer?</span>\r\nSome users want to be able to run multiple operating systems simultaneously on one computer, either for testing or one of the other reasons listed in the section below. This can be achieved through a process called virtualization. In virtualization, a piece of software behaves as if it were an independent computer. This piece of software is called a virtual machine, also known as a ‘guest’ computer. (The computer on which the VM is running is called the ‘host’.) The guest has an OS as well as its own virtual hardware.\r\n‘Virtual hardware’ may sound like a bit of an oxymoron, but it works by mapping to real hardware on the host computer. For example, the VM’s ‘hard drive’ is really just a file on the host computer’s hard drive. When the VM wants to save a new file, it actually has to communicate with the host OS, which will write this file to the host hard drive. Because virtual hardware must perform this added step of negotiating with the host to access hardware resources, virtual machines can’t run quite as fast as their host computers.\r\nWith virtualization, one computer can run two or more operating systems. The number of VMs that can run on one host is limited only by the host’s available resources. The user can run the OS of a VM in a window like any other program, or they can run it in fullscreen so that it looks and feels like a genuine host OS.\r\n <span style=\"font-weight: bold; \">What are virtual machines used for?</span>\r\nSome of the most popular reasons people run virtual machines include:\r\n<span style=\"font-weight: bold; \">Testing</span> - Oftentimes software developers want to be able to test their applications in different environments. They can use virtual machines to run their applications in various OSes on one computer. This is simpler and more cost-effective than having to test on several different physical machines.\r\n<span style=\"font-weight: bold; \">Running software designed for other OSes</span> - Although certain software applications are only available for a single platform, a VM can run software designed for a different OS. For example, a Mac user who wants to run software designed for Windows can run a Windows VM on their Mac host.\r\n<span style=\"font-weight: bold; \">Running outdated software</span> - Some pieces of older software can’t be run in modern OSes. Users who want to run these applications can run an old OS on a virtual machine.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Virtual_machine_and_cloud_system_software.png"},{"id":1,"title":"Desktop virtualization","alias":"desktop-virtualization","description":" Desktop virtualization is a virtualization technology that separates an individual's PC applications from his or her desktop. Virtualized desktops are generally hosted on a remote central server, rather than the hard drive of the personal computer. Because the client-server computing model is used in virtualizing desktops, desktop virtualization is also known as client virtualization.\r\nDesktop virtualization provides a way for users to maintain their individual desktops on a single, central server. The users may be connected to the central server through a LAN, WAN or over the Internet.\r\nDesktop virtualization has many benefits, including a lower total cost of ownership (TCO), increased security, reduced energy costs, reduced downtime and centralized management.\r\nLimitations of desktop virtualization include difficulty in maintenance and set up of printer drivers; increased downtime in case of network failures; complexity and costs involved in VDI deployment and security risks in the event of improper network management.<br /><br />","materialsDescription":" <span style=\"font-weight: bold; \">What are types of desktop virtualization technologies?</span>\r\nHost-based forms of desktop virtualization require that users view and interact with their virtual desktops over a network by using a remote display protocol. Because processing takes place in a data center, client devices can be traditional PCs, but also thin clients, zero clients, smartphones and tablets. Examples of host-based desktop virtualization technology include:\r\n<span style=\"font-weight: bold; \">Host-based virtual machines:</span> Each user connects to an individual VM that is hosted in a data center. The user may connect to the same VM every time, allowing for personalization (known as a persistent desktop), or be given a fresh VM at each login (a nonpersistent desktop).\r\n<span style=\"font-weight: bold; \">Shared hosted:</span> Users connect to a shared desktop that runs on a server. Microsoft Remote Desktop Services, formerly Terminal Services, takes this client-server approach. Users may also connect to individual applications running on a server; this technology is an example of application virtualization.\r\n<span style=\"font-weight: bold; \">Host-based physical machines:</span> The operating system runs directly on another device's physical hardware.\r\nClient virtualization requires processing to occur on local hardware; the use of thin clients, zero clients and mobile devices is not possible. These types of desktop virtualization include:\r\n<span style=\"font-weight: bold; \">OS image streaming:</span> The operating system runs on local hardware, but it boots to a remote disk image across the network. This is useful for groups of desktops that use the same disk image. OS image streaming, also known as remote desktop virtualization, requires a constant network connection in order to function.\r\n<span style=\"font-weight: bold; \">Client-based virtual machines:</span> A VM runs on a fully functional PC, with a hypervisor in place. Client-based virtual machines can be managed by regularly syncing the disk image with a server, but a constant network connection is not necessary in order for them to function.\r\n<span style=\"font-weight: bold;\">Desktop virtualization vs. virtual desktop infrastructure</span>\r\nThe terms <span style=\"font-style: italic;\">desktop virtualization</span> and virtual desktop infrastructure (VDI) are often used interchangeably, but they are not the same. While VDI is a type of desktop virtualization, not all desktop virtualization uses VDI.\r\nVDI refers to the use of host-based VMs to deliver virtual desktops, which emerged in 2006 as an alternative to Terminal Services and Citrix's client-server approach to desktop virtualization technology. Other types of desktop virtualization -- including the shared hosted model, host-based physical machines and all methods of client virtualization -- are not examples of VDI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Desktop_virtualization.png"},{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"},{"id":273,"title":"Team Collaborative Applications","alias":"team-collaborative-applications","description":" Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is &quot;intentional group processes plus software to support them&quot;.\r\nThe worldwide team collaborative applications market continues to accelerate as collaboration becomes a key component of the future of work in a digital enterprise. The market is growing in revenue, leveraging IT integrations to both bridge functions and the enterprise. The market continues to move to the cloud and emphasizes usage across devices.\r\nThe total worldwide team collaborative applications market grew at 24.7% year over year, up from 21.5% growth the previous year. Growth was powered by the adoption of solutions that made working together more agile and seamless and favored solutions with integrations that centralize work, assets, and communications, including messaging and chat. In short, applications that made it easier to get work done by bringing content, context, and communications in a single place.\r\nFeeling the pinch to produce more with less, organizations have turned to collaborative applications to streamline workflow and engage employees, partners and, increasingly, customers. They are discovering new paths to productivity, a better digital user experience (UX), and loyalty. Companies are developing a new way to work together and across their workforce and the sales continuum. A more technology-savvy and digitally connected workforce is empowering and accelerating this trend. Artificial intelligence (AI) is more common across collaborative solutions and almost expected by employees to automate repetitive tasks. Increasingly, machine learning (ML) and AI will generate new forms of value from conversations, meetings, and other content assets.\r\nMake no mistake, the majority of the lead vendors in this space are heavily invested in the future of work and want to be either your future workspace — where work actually is done — or an application that integrates to facilitate better and more productive results with a better-engaged workforce.","materialsDescription":"<span style=\"font-weight: bold; \">What is groupware?</span>\r\nCollaborative software was originally designated as groupware and this term can be traced as far back as the late 1980s, when Richman and Slovak (1987) wrote: &quot;Like an electronic sinew that binds teams together, the new groupware aims to place the computer squarely in the middle of communications among managers, technicians, and anyone else who interacts in groups, revolutionizing the way they work.&quot;\r\nEven further back, in 1978 Peter and Trudy Johnson-Lenz coined the term groupware; their initial 1978 definition of groupware was, &quot;intentional group processes plus software to support them.&quot; Later in their article they went on to explain groupware as &quot;computer-mediated culture... an embodiment of social organization in hyperspace.&quot; Groupware integrates co-evolving human and tool systems, yet is simply a single system.\r\nIn the early 1990s the first commercial groupware products were delivered, and big companies such as Boeing and IBM started using electronic meeting systems for key internal projects. Lotus Notes appeared as a major example of that product category, allowing remote group collaboration when the internet was still in its infancy. Kirkpatrick and Losee (1992) wrote then: &quot;If GROUPWARE really makes a difference in productivity long term, the very definition of an office may change. You will be able to work efficiently as a member of a group wherever you have your computer. As computers become smaller and more powerful, that will mean anywhere.&quot; In 1999, Achacoso created and introduced the first wireless groupware.\r\n<span style=\"font-weight: bold;\">What are the levels of groupware?</span>\r\nGroupware can be divided into three categories depending on the level of collaboration:\r\n<ul><li>Communication can be thought of as unstructured interchange of information. A phone call or an IM Chat discussion are examples of this.</li><li>Conferencing (or collaboration level, as it is called in the academic papers that discuss these levels) refers to interactive work toward a shared goal. Brainstorming or voting are examples of this.</li><li>Co-ordination refers to complex interdependent work toward a shared goal. A good metaphor for understanding this is to think about a sports team; everyone has to contribute the right play at the right time as well as adjust their play to the unfolding situation - but everyone is doing something different - in order for the team to win. That is complex interdependent work toward a shared goal: collaborative management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Team_Collaborative_Applications.png"},{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":367,"title":"Web Conferencing Applications","alias":"web-conferencing-applications","description":" Web conferencing is the common name for technology and tools for online meetings and real-time collaboration. Web conferencing allows you to conduct online presentations, collaborate on documents and applications, view websites, videos, images.\r\nWeb conferences, as a rule, are Internet services that require the installation of a client program on each participant’s computer. Some services also provide access to a web conference via a browser using flash, java or a special plug-in.\r\nServices for web conferencing can include features and tools such as screen sharing (screen sharing or individual applications), whiteboard (interactive whiteboard), the ability to show web presentations, co-browsing (the ability to synchronously browse web pages), tools for annotations, monitoring the presence of participants, text chat, integrated VoIP communication, video communication, the ability to change the leader, the ability to give control over the mouse and keyboard, meeting moderation tools, feedback collection tools (on example, polls), tools for scheduling and inviting participants, the ability to record the progress of a web conference.\r\nOften, web conferencing is used with Internet services for audio and video calls (for example, Skype) or they provide conference calling via a regular telephone.","materialsDescription":" What is the first thing that strikes you when we look at businessmen who are trying to establish communication with each other online? All of them require: “Give more opportunities for web conferencing!”. Therefore, it is not at all surprising that the WebRTC technology is gaining the favor of an increasing number of small and medium-sized businesses.\r\nA recent study conducted by Software Advice showed that more than half of employees in small businesses prefer web conferences, noting their efficiency and usability. The advantages are especially noticeable in comparison with communications via telephone or the use of special applications. However, the benefits of web conferencing do not end there - according to the study, they not only increase the speed and quality of online meetings, but also provide a lot of opportunities for collaboration. In addition, and this is obvious, they reduce travel costs.\r\n<span style=\"font-weight: bold;\">Speed ​​and quality come first.</span>\r\nIt is worth noting that now small and medium businesses are almost gone from the use of communication hardware and use desktop computers and mobile devices. Despite the fact that audio and video conferences are still very popular (they are used by 45% and 50% of users, respectively), web conferences are actively replacing them. Judge for yourself - according to statistics, every third user selects them as a means of communication after the first experience of use.\r\nThe main reason for such a rapid growth in popularity is the speed and quality that web conferencing users provide. According to respondents, the main advantage of web conferences is the ability to organize a meeting much faster than before. Now there is no need to spend time on installing special applications like Skype or similar - any communication systems using any third-party programs are a thing of the past. Also worth noting is the ability to connect to the web conference literally in one click.\r\nMore than 40% of the people surveyed showed dissatisfaction with the tedious procedure of entering authorization data, noting the simplicity and convenience of connecting to the WebRTC web conference. All you need is access to the Internet!\r\n<span style=\"font-weight: bold;\">We work in a team</span>\r\nIt is no secret that the use of web conferencing significantly reduces the company's travel expenses. After all, booking tickets, searching for hotels and meeting places can result in a decent amount, which will seriously hurt the company's income. Using web conferences, you get the opportunity to arrange business meetings, even with overseas partners, without leaving your office. But that's not all! Web conferencing offers a range of tools to overcome language barriers. For example, in the field of healthcare, videoconferencing has been used to establish consultations between doctors and patients from completely different countries. With the help of online translators and other special features of web conferences, people can get the necessary help from qualified foreign specialists.\r\nDo not forget that web conferencing is not only a convenient way to hold a video call. You can arrange trainings for your team using file transfer and document display functions, as well as conduct job interviews without wasting time.\r\nIt is interesting to note that small and medium-sized businesses share their product samples with prospective clients using web conferences, turning them into a powerful marketing tool. This brings the business to a fundamentally new level, allowing the company to take a leading position in its industry!","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_Conferencing_Applications.png"},{"id":415,"title":"Mobile Enterprise Applications","alias":"mobile-enterprise-applications","description":"The term <span style=\"font-weight: bold; \">enterprise mobile application</span> is used in context of mobile apps created/brought by individual organizations for their workers to carry out functions required to run the organization.\r\nAn enterprise mobile app belonging to an organization is expected to be used by only the workers of that organization. The definition of enterprise mobility apps do not include the mobile apps that an organization create for its customers or consumers of the products or services generated by the organization. \r\nProviders of mobile enterprise application solutions create and develop apps for individual organizations that can buy instead of creating the apps themselves. Reasons for Organizations buying the apps include time and cost savings, technical expertise. Today Enterprise Mobility is playing track role for enterprise transformation.\r\nCompanies are rapidly incorporating mobile applications into their larger IT strategies, allowing them to grow their mobile presence further. Big data, the Internet of Things (IoT), and machine learning are all propelling this growth.\r\nNeed for enterprise mobility applications arose with mobile devices becoming essential in the day to day life and with employees using mobile devices for business purposes. This lead companies to adapt to either Bring Your Own Device (BYOD) or Corporate Owned, Personally Enabled (COPE) approach for Enterprise Mobility. BYOD is making significant progress in the business world, with employees using their own technology at work.\r\nOrganizations having their internal mobile teams develop the apps internally and deploy them. However, some organizations go for enterprise mobile app development company with wide experience in creating Mobile strategies and deploying the apps for Medium to Large Scale Enterprises. These companies provide options for Pre built and custom built turn-key suite of apps. ","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are corporate mobile apps?</span></h1>\r\nConventionally, corporate mobile applications can be divided into several groups.\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The first group</span></span> is applications designed only for work. Their main goal is to reduce company costs, optimize business processes, and, as a result, increase profits. Another option is an application to increase the efficiency of the analytical department, giving its users the opportunity to improve monitoring of the market, competitors, quickly collect and process data on prices, points of sale of goods, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The second group</span></span> is applications that integrate work and communication. These include corporate social networks, so popular recently. Created in the image and likeness of social networks familiar to everyone, they successfully combine work functionality and allow employees to communicate with each other, create personal pages, workgroups, communities, keep blogs, receive news about the company, share important files, create a common information base and use it at any time. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The third group</span></span> is applications for monitoring remote employees. Office workers are easy to control: most of the day they are at their workplace, and if necessary, you can organize a system of electronic passes. Remote employees are left to their own devices - it’s very difficult to check whether they arrived at the site on time and reached at all, how many points they visited in a day, and whether they used company materials and equipment to fulfill “left” orders. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The fourth group</span></span> is Service Desk and Help Desk, designed to automate the processing of client requests while providing technical support to users of IT departments. Most of these systems are online, because it is important for the user to solve the problem as quickly as possible. With their help, you can provide customer support directly from your mobile device. Applications provide an opportunity in the background to access the list of applications, view in detail individual applications, make changes to them, respond and work with comments.</li></ul>\r\n<h1 class=\"align-center\">Top 5 enterprise mobility app features you must know</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Centrally Moderated and Strongly Secured Data Infrastructure.</span> Security must never be at bay when it comes to enterprise mobility apps. In the age of information, data is undoubtedly the most valuable commodity, losing which can result in a massive loss for business enterprises. Data sharing done via enterprise mobility apps or solutions need to be monitored. Construct a centrally moderated and highly secure (multi-level security) infrastructure for enterprise mobility solutions. This approach enhances trust and ensures that critical business data remains safe always.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Automation of Processes.</span> Automation is the main factor behind the adoption of enterprise mobility in the core business processes by the organizations. Businesses aim to streamline their operations with minimal human intervention and cut back on time/cost. The number of device usage in the enterprise domain is increasing year-after-year. The growth showcases the seriousness of organizations to adopt top enterprise mobile apps for enhancing automation and processes for better efficiency. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Real-Time Analytics and Connectivity.</span> The integration of enterprise mobility applications in the existing system leverages the technology benefits for seeking better insights into the ongoing processes. Every enterprise app must have cognitive analytical capabilities to succeed. Modern organizations have to manage thousands of procedures, offerings and deal with hundreds of stakeholders at any point in time. In case of such massive data overloads, every enterprise aims to have a real-time data analysis to make better decisions for growth in the future.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Incredible User Experience.&nbsp; </span>An enterprise mobility app must deliver an intuitive user experience. Not only should it focus on making the functionality better, but also on offering the best experience to the users. This step, in turn, will boost app adoption within the enterprise, fulfilling the organization’s aim for automation. The app must contain futuristic features such as in-app notifications, multi-platform support, offline functionality, etc., to offer an incredible user experience. <br /><span style=\"font-weight: bold; \">Event-Driven Approach. </span>Event-driven approach and architecture is the main differentiator, which fuels digital business transformation. This approach mainly revolves around the delivery of solutions that fulfill organizational objectives by offering rapid response to specific events. Moreover, the event-driven approach aims to transform the task flow based on particular circumstances. Businesses would be able to leverage dynamic opportunities to the maximum potential and provide real-time solutions by choosing the event-driven approach for their enterprise mobility applications. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Applications.jpg"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://ko.com.ua/ami_sozdala_infrastrukturnuyu_platformu_cod_dlya_harvist_jessets_72480","title":"Media"}},"comments":[],"referencesCount":0},"microsoft-system-center-configuration-manager-sccm-for-russian-railways":{"id":159,"title":"MICROSOFT SYSTEM CENTER CONFIGURATION MANAGER (SCCM) for Russian Railways","description":"Description is not ready yet","alias":"microsoft-system-center-configuration-manager-sccm-for-russian-railways","roi":0,"seo":{"title":"MICROSOFT SYSTEM CENTER CONFIGURATION MANAGER (SCCM) for Russian Railways","keywords":"","description":"Description is not ready yet","og:title":"MICROSOFT SYSTEM CENTER CONFIGURATION MANAGER (SCCM) for Russian Railways","og:description":"Description is not ready yet"},"deal_info":"","user":{},"supplier":{},"vendors":[{"id":163,"title":"Microsoft","logoURL":"https://old.roi4cio.com/uploads/roi/company/ms_dshchpshch.png","alias":"microsoft","address":"Microsoft","roles":[],"description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet lineup. As of 2011, it was the world's largest software maker by revenue, and one of the world's most valuable companies.","companyTypes":[],"products":{},"vendoredProductsCount":39,"suppliedProductsCount":39,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":66,"vendorPartnersCount":0,"supplierPartnersCount":272,"b4r":0,"categories":{},"companyUrl":"www.microsoft.com","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Microsoft","keywords":"Microsoft, software, world, products, hardware, Xbox, video, game","description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software pr","og:title":"Microsoft","og:description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software pr","og:image":"https://old.roi4cio.com/uploads/roi/company/ms_dshchpshch.png"},"eventUrl":""}],"products":[{"id":582,"logo":false,"scheme":false,"title":"Microsoft System Center Configuration Manager (SCCM)","vendorVerified":0,"rating":"2.70","implementationsCount":5,"suppliersCount":0,"alias":"microsoft-system-center-configuration-manager-sccm","companyTypes":[],"description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distribution\r\nReporting","shortDescription":"System Center Configuration Manager (SCCM, also known as ConfigMgr), formerly Systems Management Server (SMS) is a systems management software product developed by Microsoft for managing large groups of computers running Windows NT, Windows Embedded, OS X, Linux or UNIX, as well as Windows Phone, Symbian, iOS and Android mobile operating systems. Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Configuration Manager (SCCM)","keywords":"Manager, Agent, Store, Reporting, State, System, SCCM, Task","description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio","og:title":"Microsoft System Center Configuration Manager (SCCM)","og:description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio"},"eventUrl":"","translationId":583,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":180,"title":"Russia","name":"RUS"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":9,"title":"Support Decision Making"},{"id":254,"title":"Centralize management"},{"id":260,"title":"Generate Business Reports"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"}]}},"categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://digdes.ru/project/1464","title":"Supplier's web site"}},"comments":[],"referencesCount":0},"windows-server-2008-r2-ms-sql-server-2008-r2-microsoft-system-center-2012-for-smart-holding":{"id":921,"title":"Windows Server 2008 R2, MS SQL Server 2008 R2, Microsoft System Center 2012 for Smart-Holding","description":"Description is not ready yet","alias":"windows-server-2008-r2-ms-sql-server-2008-r2-microsoft-system-center-2012-for-smart-holding","roi":0,"seo":{"title":"Windows Server 2008 R2, MS SQL Server 2008 R2, Microsoft System Center 2012 for Smart-Holding","keywords":"","description":"Description is not ready yet","og:title":"Windows Server 2008 R2, MS SQL Server 2008 R2, Microsoft System Center 2012 for Smart-Holding","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":553,"title":"Smart-Holding","logoURL":"https://old.roi4cio.com/uploads/roi/company/smart-kholding.jpg","alias":"smart-kholding","address":"","roles":[],"description":"Smart-Holding is one of the largest production and investment groups in Ukraine, comprised of companies that share common strategic goals and business principles. Smart-Holding focuses on the industries that are the key sectors of the country’s economy. Smart-Holding invests in enterprises in such areas as metals and mining, oil and gas, banking, agriculture, retail, shipbuilding and real estate. Smart-Holding also participates in other projects as a portfolio investor. \r\nSmart-Holding’s strategy aims to deliver the effective management of a diversified portfolio of investments, ensuring long term growth in its value. Smart-Holding’s enterprises are continuously looking for new business lines that could become development drivers both for the enterprises and the economy of Ukraine. ","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":3,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.smart-holding.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Smart-Holding","keywords":"Smart-Holding, that, enterprises, economy, business, Smart-Holding’s, Ukraine, portfolio","description":"Smart-Holding is one of the largest production and investment groups in Ukraine, comprised of companies that share common strategic goals and business principles. Smart-Holding focuses on the industries that are the key sectors of the country’s economy. Smart-","og:title":"Smart-Holding","og:description":"Smart-Holding is one of the largest production and investment groups in Ukraine, comprised of companies that share common strategic goals and business principles. Smart-Holding focuses on the industries that are the key sectors of the country’s economy. Smart-","og:image":"https://old.roi4cio.com/uploads/roi/company/smart-kholding.jpg"},"eventUrl":""},"supplier":{"id":246,"title":"SI BIS","logoURL":"https://old.roi4cio.com/uploads/roi/company/sibis-logo.png","alias":"si-bis","address":"г. Киев, 04073, ул. Рылеева, 10-А +38 (044) 499-12-12","roles":[],"description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. The company was founded in 2003 and has more than 12 years a reliable IT partner for more than 400 Ukrainian companies.\r\n\r\nSI BIS has a high competence in the promotion of integrated IBM solutions, Cisco and the Microsoft, is a recognized leader in the provision of services and technical support, implementing complex consulting projects and provides a wide range of services to optimize the information and business processes for organizations.\r\n\r\nUsing industry experience and global best practices, deep technological expertise, a balanced portfolio of solutions and predictive model of service and technical support, the company SI BIS helps customers to simplify and rationalize the management of their business.","companyTypes":[],"products":{},"vendoredProductsCount":6,"suppliedProductsCount":203,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":42,"vendorImplementationsCount":16,"vendorPartnersCount":9,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://sibis.com.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"SI BIS","keywords":"solutions, business, technical, services, support, than, more, company","description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. The company was founded in 2003 and has more than 12 years a reliable IT ","og:title":"SI BIS","og:description":"SI BIS Company specializes in implementing complex projects for the creation of modern communications infrastructure, based on the principles of integration of IT and business solutions. The company was founded in 2003 and has more than 12 years a reliable IT ","og:image":"https://old.roi4cio.com/uploads/roi/company/sibis-logo.png"},"eventUrl":""},"vendors":[{"id":163,"title":"Microsoft","logoURL":"https://old.roi4cio.com/uploads/roi/company/ms_dshchpshch.png","alias":"microsoft","address":"Microsoft","roles":[],"description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet lineup. As of 2011, it was the world's largest software maker by revenue, and one of the world's most valuable companies.","companyTypes":[],"products":{},"vendoredProductsCount":39,"suppliedProductsCount":39,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":66,"vendorPartnersCount":0,"supplierPartnersCount":272,"b4r":0,"categories":{},"companyUrl":"www.microsoft.com","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Microsoft","keywords":"Microsoft, software, world, products, hardware, Xbox, video, game","description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software pr","og:title":"Microsoft","og:description":"Microsoft Corporation is an multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software pr","og:image":"https://old.roi4cio.com/uploads/roi/company/ms_dshchpshch.png"},"eventUrl":""}],"products":[{"id":5,"logo":false,"scheme":false,"title":"Microsoft Hyper-V","vendorVerified":0,"rating":"2.40","implementationsCount":12,"suppliersCount":0,"alias":"microsoft-hyper-v","companyTypes":[],"description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact with the virtual machine.\r\nHyper-V-specific cmdlets for Windows PowerShell. Windows Server 2012 includes a Hyper-V module, which provides command-line access to all the functionality available in the GUI, as well functionality not available through the GUI. For more information about the Hyper-V module, see Hyper-V Module for Windows PowerShell.\r\nIf you use Server Manager to install the Hyper-V role, the management tools are included unless you specifically exclude them. If you use Windows PowerShell to install the Hyper-V role, the management tools are not included by default. To install the tools, use the parameter –IncludeManagementTools. For instructions about installing the Hyper-V role, see Install Hyper-V and create a virtual machine.\r\n\r\nOverview of Hyper-V\r\nApplies To: Windows Server 2008 R2\r\nHyper-V provides software infrastructure and basic management tools that you can use to create and manage a virtualized server computing environment. This virtualized environment can be used to address a variety of business goals aimed at improving efficiency and reducing costs. For example, a virtualized server environment can help you:\r\nReduce the costs of operating and maintaining physical servers by increasing your hardware utilization. You can reduce the amount of hardware needed to run your server workloads.\r\nIncrease development and test efficiency by reducing the amount of time it takes to set up hardware and software and reproduce test environments.\r\nImprove server availability without using as many physical computers as you would need in a failover configuration that uses only physical computers.\r\nSome ways Hyper-V can help you\r\nHyper-V can help you:\r\nEstablish or expand a private cloud environment. Provide more flexible, on-demand IT services by moving to or expanding your use of shared resources and adjust utilization as demand changes.\r\nUse your hardware more effectively. Consolidate servers and workloads onto fewer, more powerful physical computers to use less power and physical space.\r\nImprove business continuity. Minimize the impact of both scheduled and unscheduled downtime of your workloads.\r\nEstablish or expand a virtual desktop infrastructure (VDI). Use a centralized desktop strategy with VDI can help you increase business agility and data security, as well as simplify regulatory compliance and manage desktop operating systems and applications. Deploy Hyper-V and Remote Desktop Virtualization Host (RD Virtualization Host) on the same server to make personal virtual desktops or virtual desktop pools available to your users.\r\nMake development and test more efficient. Reproduce different computing environments without having to buy or maintain all the hardware you'd need if you only used physical systems.\r\nHyper-V and other virtualization products\r\nHyper-V in Windows and Windows Server replaces older hardware virtualization products, such as Microsoft Virtual PC, Microsoft Virtual Server, and Windows Virtual PC. Hyper-V offers networking, performance, storage and security features not available in these older products.\r\nHyper-V and most third-party virtualization applications that require the same processor features aren't compatible. That's because the processor features, known as hardware virtualization extensions, are designed to not be shared. For details, see Virtualization applications do not work together with Hyper-V, Device Guard, and Credential Guard.","shortDescription":"The Hyper-V role enables you to create and manage a virtualized computing environment by using virtualization technology that is built in to Windows Server. Installing the Hyper-V role installs the required components and optionally installs management tools. The required components include Windows hypervisor, Hyper-V Virtual Machine Management Service, the virtualization WMI provider, and other virtualization components such as the virtual machine bus (VMbus), virtualization service provider (VSP) and virtual infrastructure driver (VID).","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Hyper-V","keywords":"Hyper-V, Windows, hardware, virtual, physical, your, tools, server","description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact","og:title":"Microsoft Hyper-V","og:description":"The management tools for the Hyper-V role consist of:\r\nGUI-based management tools: Hyper-V Manager, a Microsoft Management Console (MMC) snap-in, and Virtual Machine Connection, which provides access to the video output of a virtual machine so you can interact"},"eventUrl":"","translationId":617,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":2,"title":"Virtual machine and cloud system software","alias":"virtual-machine-and-cloud-system-software","description":" A virtual machine (VM) is a software-based computer that exists within another computer’s operating system, often used for the purposes of testing, backing up data, or running SaaS applications. To fully grasp how VMs work, it’s important to first understand how computer software and hardware are typically integrated by an operating system.\r\n&quot;The cloud&quot; refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world. By using cloud computing, users and companies don't have to manage physical servers themselves or run software applications on their own machines.\r\nThe cloud enables users to access the same files and applications from almost any device, because the computing and storage take place on servers in a data center, instead of locally on the user device. This is why a user can log into their Instagram account on a new phone after their old phone breaks and still find their old account in place, with all their photos, videos, and conversation history. It works the same way with cloud email providers like Gmail or Microsoft Office 365, and with cloud storage providers like Dropbox or Google Drive.\r\nFor businesses, switching to cloud computing removes some IT costs and overhead: for instance, they no longer need to update and maintain their own servers, as the cloud vendor they are using will do that. This especially makes an impact on small businesses that may not have been able to afford their own internal infrastructure but can outsource their infrastructure needs affordably via the cloud. The cloud can also make it easier for companies to operate internationally because employees and customers can access the same files and applications from any location.\r\nSeveral cloud providers offer virtual machines to their customers. These virtual machines typically live on powerful servers that can act as a host to multiple VMs and can be used for a variety of reasons that wouldn’t be practical with a locally-hosted VM. These include:\r\n<ul><li>Running SaaS applications - Software-as-a-Service, or SaaS for short, is a cloud-based method of providing software to users. SaaS users subscribe to an application rather than purchasing it once and installing it. These applications are generally served to the user over the Internet. Often, it is virtual machines in the cloud that are doing the computation for SaaS applications as well as delivering them to users. If the cloud provider has a geographically distributed network edge, then the application will run closer to the user, resulting in faster performance.</li><li>Backing up data - Cloud-based VM services are very popular for backing up data because the data can be accessed from anywhere. Plus, cloud VMs provide better redundancy, require less maintenance, and generally scale better than physical data centers. (For example, it’s generally fairly easy to buy an extra gigabyte of storage space from a cloud VM provider, but much more difficult to build a new local data server for that extra gigabyte of data.)</li><li>Hosting services like email and access management - Hosting these services on cloud VMs is generally faster and more cost-effective, and helps minimize maintenance and offload security concerns as well.</li></ul>","materialsDescription":"What is an operating system?\r\nTraditional computers are built out of physical hardware, including hard disk drives, processor chips, RAM, etc. In order to utilize this hardware, computers rely on a type of software known as an operating system (OS). Some common examples of OSes are Mac OSX, Microsoft Windows, Linux, and Android.\r\nThe OS is what manages the computer’s hardware in ways that are useful to the user. For example, if the user wants to access the Internet, the OS directs the network interface card to make the connection. If the user wants to download a file, the OS will partition space on the hard drive for that file. The OS also runs and manages other pieces of software. For example, it can run a web browser and provide the browser with enough random access memory (RAM) to operate smoothly. Typically, operating systems exist within a physical computer at a one-to-one ratio; for each machine, there is a single OS managing its physical resources.\r\n<span style=\"font-weight: bold;\">Can you have two or more operating systems on one computer?</span>\r\nSome users want to be able to run multiple operating systems simultaneously on one computer, either for testing or one of the other reasons listed in the section below. This can be achieved through a process called virtualization. In virtualization, a piece of software behaves as if it were an independent computer. This piece of software is called a virtual machine, also known as a ‘guest’ computer. (The computer on which the VM is running is called the ‘host’.) The guest has an OS as well as its own virtual hardware.\r\n‘Virtual hardware’ may sound like a bit of an oxymoron, but it works by mapping to real hardware on the host computer. For example, the VM’s ‘hard drive’ is really just a file on the host computer’s hard drive. When the VM wants to save a new file, it actually has to communicate with the host OS, which will write this file to the host hard drive. Because virtual hardware must perform this added step of negotiating with the host to access hardware resources, virtual machines can’t run quite as fast as their host computers.\r\nWith virtualization, one computer can run two or more operating systems. The number of VMs that can run on one host is limited only by the host’s available resources. The user can run the OS of a VM in a window like any other program, or they can run it in fullscreen so that it looks and feels like a genuine host OS.\r\n <span style=\"font-weight: bold; \">What are virtual machines used for?</span>\r\nSome of the most popular reasons people run virtual machines include:\r\n<span style=\"font-weight: bold; \">Testing</span> - Oftentimes software developers want to be able to test their applications in different environments. They can use virtual machines to run their applications in various OSes on one computer. This is simpler and more cost-effective than having to test on several different physical machines.\r\n<span style=\"font-weight: bold; \">Running software designed for other OSes</span> - Although certain software applications are only available for a single platform, a VM can run software designed for a different OS. For example, a Mac user who wants to run software designed for Windows can run a Windows VM on their Mac host.\r\n<span style=\"font-weight: bold; \">Running outdated software</span> - Some pieces of older software can’t be run in modern OSes. Users who want to run these applications can run an old OS on a virtual machine.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Virtual_machine_and_cloud_system_software.png"},{"id":1,"title":"Desktop virtualization","alias":"desktop-virtualization","description":" Desktop virtualization is a virtualization technology that separates an individual's PC applications from his or her desktop. Virtualized desktops are generally hosted on a remote central server, rather than the hard drive of the personal computer. Because the client-server computing model is used in virtualizing desktops, desktop virtualization is also known as client virtualization.\r\nDesktop virtualization provides a way for users to maintain their individual desktops on a single, central server. The users may be connected to the central server through a LAN, WAN or over the Internet.\r\nDesktop virtualization has many benefits, including a lower total cost of ownership (TCO), increased security, reduced energy costs, reduced downtime and centralized management.\r\nLimitations of desktop virtualization include difficulty in maintenance and set up of printer drivers; increased downtime in case of network failures; complexity and costs involved in VDI deployment and security risks in the event of improper network management.<br /><br />","materialsDescription":" <span style=\"font-weight: bold; \">What are types of desktop virtualization technologies?</span>\r\nHost-based forms of desktop virtualization require that users view and interact with their virtual desktops over a network by using a remote display protocol. Because processing takes place in a data center, client devices can be traditional PCs, but also thin clients, zero clients, smartphones and tablets. Examples of host-based desktop virtualization technology include:\r\n<span style=\"font-weight: bold; \">Host-based virtual machines:</span> Each user connects to an individual VM that is hosted in a data center. The user may connect to the same VM every time, allowing for personalization (known as a persistent desktop), or be given a fresh VM at each login (a nonpersistent desktop).\r\n<span style=\"font-weight: bold; \">Shared hosted:</span> Users connect to a shared desktop that runs on a server. Microsoft Remote Desktop Services, formerly Terminal Services, takes this client-server approach. Users may also connect to individual applications running on a server; this technology is an example of application virtualization.\r\n<span style=\"font-weight: bold; \">Host-based physical machines:</span> The operating system runs directly on another device's physical hardware.\r\nClient virtualization requires processing to occur on local hardware; the use of thin clients, zero clients and mobile devices is not possible. These types of desktop virtualization include:\r\n<span style=\"font-weight: bold; \">OS image streaming:</span> The operating system runs on local hardware, but it boots to a remote disk image across the network. This is useful for groups of desktops that use the same disk image. OS image streaming, also known as remote desktop virtualization, requires a constant network connection in order to function.\r\n<span style=\"font-weight: bold; \">Client-based virtual machines:</span> A VM runs on a fully functional PC, with a hypervisor in place. Client-based virtual machines can be managed by regularly syncing the disk image with a server, but a constant network connection is not necessary in order for them to function.\r\n<span style=\"font-weight: bold;\">Desktop virtualization vs. virtual desktop infrastructure</span>\r\nThe terms <span style=\"font-style: italic;\">desktop virtualization</span> and virtual desktop infrastructure (VDI) are often used interchangeably, but they are not the same. While VDI is a type of desktop virtualization, not all desktop virtualization uses VDI.\r\nVDI refers to the use of host-based VMs to deliver virtual desktops, which emerged in 2006 as an alternative to Terminal Services and Citrix's client-server approach to desktop virtualization technology. Other types of desktop virtualization -- including the shared hosted model, host-based physical machines and all methods of client virtualization -- are not examples of VDI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Desktop_virtualization.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":66,"logo":false,"scheme":false,"title":"Microsoft Windows Server","vendorVerified":0,"rating":"2.70","implementationsCount":10,"suppliersCount":0,"alias":"microsoft-windows-server","companyTypes":[],"description":"Windows Server is a brand name for a group of server operating systems released by Microsoft. It includes all Windows operating systems branded &quot;Windows Server&quot;, but not any other Microsoft product. The first Windows server edition to be released under that brand was Windows Server 2003. However, the first server edition of Windows was Windows NT 3.1 Advanced Server, followed by Windows NT 3.5 Server, Windows NT 4.0 Server, and Windows 2000 Server; the latter was the first server edition to include Active Directory, DNS Server, DHCP Server, Group Policy, as well as many other popular features used today.\r\n\r\nThis brand includes the following operating systems:\r\n\r\nWindows Server 2003 (April 2003)\r\nWindows Server 2003 R2 (December 2005)\r\nWindows Server 2008 (February 2008)\r\nWindows Server 2008 R2 (July 2009)\r\nWindows Server 2012 (August 2012)\r\nWindows Server 2012 R2 (October 2013)\r\nWindows Server 2016 (September 2016)\r\nCertain editions of Windows Server have a customized name. For example all editions of Windows Server to this date had a Windows Storage Server edition. Other examples include Windows Home Server and Windows HPC Server.\r\n\r\nMicrosoft has also produced Windows Server Essentials (formerly Windows Small Business Server) and the discontinued Windows Essential Business Server, software bundles which include a somewhat restricted Windows Server operating system and some other Microsoft Server products.","shortDescription":"Windows Server is a brand name for a group of server operating systems released by Microsoft.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":5,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Windows Server","keywords":"Server, Windows, Microsoft, operating, edition, server, 2003, first","description":"Windows Server is a brand name for a group of server operating systems released by Microsoft. It includes all Windows operating systems branded &quot;Windows Server&quot;, but not any other Microsoft product. The first Windows server edition to be released und","og:title":"Microsoft Windows Server","og:description":"Windows Server is a brand name for a group of server operating systems released by Microsoft. It includes all Windows operating systems branded &quot;Windows Server&quot;, but not any other Microsoft product. The first Windows server edition to be released und"},"eventUrl":"","translationId":97,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":295,"title":"Operating System and Subsystem","alias":"operating-system-and-subsystem","description":" Operating systems (OS) are programs that act as an interface between a computer’s hardware and its user. Subsystems are a part of larger systems such as operating systems; multiple subsystems can be loaded in the operating system. It bridges the gap between the users and the computer hardware. There are different types of operating systems based on their usage such as real-time, multi-user, distributed, embedded, single-user single-task and single-user multi-task. Operating systems are required in all electronic interactive systems such as mobile phones, washing machines, and computers. Various types of OS include Microsoft Windows, Linux, UNIX, Symbian, Android, and Apple Mac OS among others.\r\nTechnological advancements and rising awareness among consumers has to lead to increased demand for computer systems, consequently increasing the demand for operating systems and driving the market. However, the growth has been hampered by the rapid usage of pirated versions of operating systems. Moreover, the development of different applications in mobile phones mainly due to android OS among the youth will open the opportunities of operating system market in the upcoming years.\r\nCurrently, there are a large number of different types of operating systems that differ in application areas, hardware platforms, implementation methods, etc.\r\nA subsystem is a unit or device that is part of a larger system. For example, a disk subsystem is a part of a computer system. A bus is a part of the computer. A subsystem usually refers to hardware, but it may be used to describe software. However, &quot;module,&quot; &quot;subroutine&quot; and &quot;component&quot; are more typically used to describe parts of the software.","materialsDescription":" <span style=\"font-weight: bold;\">What is an operating system (OS)?</span>\r\nAn operating system (OS) is software, consisting of programs and data, that runs on computers and manages the computer hardware and provides common services for efficient execution of various application software. For hardware functions such as input and output and memory allocation, the operating system acts as an intermediary between application programs and the computer hardware, although the application code is usually executed directly by the hardware, but will frequently call the OS or be interrupted by it. Operating systems are found on almost any device that contains a computer - from cellular phones and video game consoles to supercomputers and web servers.\r\n<span style=\"font-weight: bold;\">What are the tasks of the Operating system?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Processor Management:</span></span> The main tasks in processor management are ensuring that each process and application receives enough of the processor's time to function properly, using maximum processor cycles for real work as is possible and switch between processes in a multi-tasking environment.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Memory and Storage Management:</span></span> The tasks include allotting enough memory required for each process to execute and efficiently use the different types of memory in the system.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Device Management:</span></span> The operating system manages all hardware not on the processor through driver programs. Drivers provide a way for applications to make use of hardware subsystems without having to know every detail of the hardware's operation. The driver's function is to be the translator between the electrical signals of the hardware subsystems and the high-level programming languages of the operating system and application programs. One reason that drivers are separate from the operating system is for the upgradability of devices.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Providing Common Application Interface:</span></span> Application program interfaces (APIs) let application programmers use functions of the computer and operating system without having to directly keep track of all the details in the processor's operation. Once the programmer uses the APIs, the operating system, connected to drivers for the various hardware subsystems, deals with the changing details of the hardware.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Providing Common User Interface:</span></span> A user interface (UI) brings a formal structure to the interaction between a user and the computer.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Operating_System_and_Subsystem__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":582,"logo":false,"scheme":false,"title":"Microsoft System Center Configuration Manager (SCCM)","vendorVerified":0,"rating":"2.70","implementationsCount":5,"suppliersCount":0,"alias":"microsoft-system-center-configuration-manager-sccm","companyTypes":[],"description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distribution\r\nReporting","shortDescription":"System Center Configuration Manager (SCCM, also known as ConfigMgr), formerly Systems Management Server (SMS) is a systems management software product developed by Microsoft for managing large groups of computers running Windows NT, Windows Embedded, OS X, Linux or UNIX, as well as Windows Phone, Symbian, iOS and Android mobile operating systems. Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Configuration Manager (SCCM)","keywords":"Manager, Agent, Store, Reporting, State, System, SCCM, Task","description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio","og:title":"Microsoft System Center Configuration Manager (SCCM)","og:description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio"},"eventUrl":"","translationId":583,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":634,"logo":false,"scheme":false,"title":"Microsoft SQL Server","vendorVerified":0,"rating":"2.00","implementationsCount":4,"suppliersCount":0,"alias":"microsoft-sql-server","companyTypes":[],"description":"As a database server, it is a software product with the primary function of storing and retrieving data as requested by other software applications—which may run either on the same computer or on another computer across a network (including the Internet).\r\nMicrosoft markets at least a dozen different editions of Microsoft SQL Server, aimed at different audiences and for workloads ranging from small single-machine applications to large Internet-facing applications with many concurrent users.","shortDescription":"Microsoft SQL Server is a relational database management system developed by Microsoft.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":4,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft SQL Server","keywords":"Microsoft, computer, applications, different, with, Server, software, editions","description":"As a database server, it is a software product with the primary function of storing and retrieving data as requested by other software applications—which may run either on the same computer or on another computer across a network (including the Internet).\r\nMic","og:title":"Microsoft SQL Server","og:description":"As a database server, it is a software product with the primary function of storing and retrieving data as requested by other software applications—which may run either on the same computer or on another computer across a network (including the Internet).\r\nMic"},"eventUrl":"","translationId":635,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":239,"title":"Relational Database Management Systems","alias":"relational-database-management-systems","description":" Relational Database Management System (RDBMS) is a DBMS designed specifically for relational databases. Therefore, RDBMSes are a subset of DBMSes.\r\nA relational database refers to a database that stores data in a structured format, using rows and columns. This makes it easy to locate and access specific values within the database. It is &quot;relational&quot; because the values within each table are related to each other. Tables may also be related to other tables. The relational structure makes it possible to run queries across multiple tables at once.\r\nWhile a relational database describes the type of database an RDMBS manages, the RDBMS refers to the database program itself. It is the software that executes queries on the data, including adding, updating, and searching for values.\r\nAn RDBMS may also provide a visual representation of the data. For example, it may display data in a tables like a spreadsheet, allowing you to view and even edit individual values in the table. Some relational database softwareallow you to create forms that can streamline entering, editing, and deleting data.\r\nMost well known DBMS applications fall into the RDBMS category. Examples include Oracle Database, MySQL, Microsoft SQL Server, and IBM DB2. Some of these programs support non-relational databases, but they are primarily used for relational database management.\r\nExamples of non-relational databases include Apache HBase, IBM Domino, and Oracle NoSQL Database. These type of databases are managed by other DMBS programs that support NoSQL, which do not fall into the RDBMS category.\r\nElements of the relational DBMS that overarch the basic relational database are so intrinsic to operations that it is hard to dissociate the two in practice.\r\nThe most basic features of RDBMS are related to create, read, update and delete operations, collectively known as CRUD. They form the foundation of a well-organized system that promotes consistent treatment of data.\r\nThe RDBMS typically provides data dictionaries and metadata collections useful in data handling. These programmatically support well-defined data structures and relationships. Data storage management is a common capability of the RDBMS, and this has come to be defined by data objects that range from binary large object (blob) strings to stored procedures. Data objects like this extend the scope of basic relational database operations and can be handled in a variety of ways in different RDBMSes.\r\nThe most common means of data access for the RDBMS is via SQL. Its main language components comprise data manipulation language (DML) and data definition language (DDL) statements. Extensions are available for development efforts that pair SQL use with common programming languages, such as COBOL (Common Business-Oriented Language), Java and .NET.\r\nRDBMSes use complex algorithms that support multiple concurrent user access to the database, while maintaining data integrity. Security management, which enforces policy-based access, is yet another overlay service that the RDBMS provides for the basic database as it is used in enterprise settings.\r\nRDBMSes support the work of database administrators (DBAs) who must manage and monitor database activity. Utilities help automate data loading and database backup. RDBMS systems manage log files that track system performance based on selected operational parameters. This enables measurement of database usage, capacity and performance, particularly query performance. RDBMSes provide graphical interfaces that help DBAs visualize database activity.\r\nRelational database management systems are central to key applications, such as banking ledgers, travel reservation systems and online retailing. As RDBMSes have matured, they have achieved increasingly higher levels of query optimization, and they have become key parts of reporting, analytics and data warehousing applications for businesses as well. \r\nRDBMSes are intrinsic to operations of a variety of enterprise applications and are at the center of most master data management (MDM) systems.<br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal;\">What are the advantages of a Relational Database Management System?</span></h1>\r\nA Relational Database Management System (RDBMS) is a software system that provides access to a relational database. The software system is a collection of software applications that can be used to create, maintain, manage and use the database. A &quot;relational database&quot; is a database structured on the &quot;relational&quot; model. Data are stored and presented in a tabular format, organized in rows and columns with one record per row.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Data Structure.</span> The table format is simple and easy for database users to understand and use. Relational database management software provide data access using a natural structure and organization of the data. Database queries can search any column for matching entries.</li></ul>\r\n<dl></dl>\r\n<ul><li><span style=\"font-weight: bold;\">Multi-User Access.</span> RDBMS database program allow multiple database users to access a database simultaneously. Built-in locking and transactions management functionality allow users to access data as it is being changed, prevents collisions between two users updating the data, and keeps users from accessing partially updated records.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Privileges. </span>Authorization and privilege control features in an RDBMS allow the database administrator to restrict access to authorized users, and grant privileges to individual users based on the types of database tasks they need to perform. Authorization can be defined based on the remote client IP address in combination with user authorization, restricting access to specific external computer systems.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Network Access.</span> RDBMSs provide access to the database through a server daemon, a specialized software program that listens for requests on a network, and allows database clients to connect to and use the database. Users do not need to be able to log in to the physical computer system to use the database, providing convenience for the users and a layer of security for the database. Network access allows developers to build desktop tools and Web applications to interact with databases.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Speed.</span> The relational database model is not the fastest data structure. RDBMS software advantages, such as simplicity, make the slower speed a fair trade-off. Optimizations built into an RDBMS, and the design of the databases, enhance performance, allowing RDBMSs to perform more than fast enough for most applications and data sets. Improvements in technology, increasing processor speeds and decreasing memory and storage costs allow systems administrators to build incredibly fast systems that can overcome any database performance shortcomings.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Maintenance. </span>RDBMSs feature maintenance utilities that provide database administrators with tools to easily maintain, test, repair and back up the databases housed in the system. Many of the functions can be automated using built-in automation in the RDBMS, or automation tools available on the operating system.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Language.</span> RDBMSs support a generic language called &quot;Structured Query Language&quot; (SQL). The SQL syntax is simple, and the language uses standard English language keywords and phrasing, making it fairly intuitive and easy to learn. Many RDBMSs add non-SQL, database-specific keywords, functions and features to the SQL language.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Relational_Database_Management_Systems.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1044,"logo":false,"scheme":false,"title":"Microsoft System Center Virtual Machine Manager Analytics solution","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"alias":"microsoft-system-center-virtual-machine-manager-analytics-solution","companyTypes":[],"description":"The Virtual Machine Manager Analytics solution comes with some built-in reports with preconfigured data visualizations so you can easily get started with frequently used queries, such as:\r\n\r\n<ul><li>Distribution of failed jobs across VMM instances to easily scope down the broken instances.</li><li>Distribution of failures over time to find sudden spikes, and to help with correlating the cause and failures.</li><li>Distribution of failed jobs and errors to help with identifying the most error-prone jobs and the cause.</li><li>Distribution of the job runtime across different runs to identify the sluggish and error-prone jobs.</li></ul>\r\nThese are just a few examples of the possibilities with Virtual Machine Manager Analytics. Because the solution is open-source, we are looking forward to contributions from the community for other data visualizations.\r\nFurther, the data from System Center Virtual Machine Manager can be combined with several features in OMS for compelling use cases, including:\r\n<ul><li>Bring together the jobs data from multiple VMM instances to a single OMS workspace. With a view, now you can keep an eye on job details for all your VMM instances together.</li><li>Configure your OMS alerts with VMM jobs information to raise notifications for completion or failure of VMM jobs, and inform the appropriate teams.</li><li>Correlate VMM job data with other events in OMS log analytics for faster troubleshooting of failures. You can easily identify the possible causes of sudden failures on a VMM machine by correlating the VMM job logs with information from solutions like Change Tracking and Hyper-V management solutions.</li><li>Use Azure Automation runbooks with VMM job data to help enable automatic remediation for known or frequent issues.</li></ul>","shortDescription":"Virtual Machine Manager Analytics is an open-source solution that can be included in your OMS workspace. This solution brings in the job data of your on-premises VMM instances to the log analytics in OMS. VMM admins can then use this versatile platform to construct queries for searching the relevant data and creating data visualizations.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Virtual Machine Manager Analytics solution","keywords":"with, jobs, data, failures, Distribution, instances, Manager, from","description":"The Virtual Machine Manager Analytics solution comes with some built-in reports with preconfigured data visualizations so you can easily get started with frequently used queries, such as:\r\n\r\n<ul><li>Distribution of failed jobs across VMM instances to easily sc","og:title":"Microsoft System Center Virtual Machine Manager Analytics solution","og:description":"The Virtual Machine Manager Analytics solution comes with some built-in reports with preconfigured data visualizations so you can easily get started with frequently used queries, such as:\r\n\r\n<ul><li>Distribution of failed jobs across VMM instances to easily sc"},"eventUrl":"","translationId":1045,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":2,"title":"Virtual machine and cloud system software","alias":"virtual-machine-and-cloud-system-software","description":" A virtual machine (VM) is a software-based computer that exists within another computer’s operating system, often used for the purposes of testing, backing up data, or running SaaS applications. To fully grasp how VMs work, it’s important to first understand how computer software and hardware are typically integrated by an operating system.\r\n&quot;The cloud&quot; refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world. By using cloud computing, users and companies don't have to manage physical servers themselves or run software applications on their own machines.\r\nThe cloud enables users to access the same files and applications from almost any device, because the computing and storage take place on servers in a data center, instead of locally on the user device. This is why a user can log into their Instagram account on a new phone after their old phone breaks and still find their old account in place, with all their photos, videos, and conversation history. It works the same way with cloud email providers like Gmail or Microsoft Office 365, and with cloud storage providers like Dropbox or Google Drive.\r\nFor businesses, switching to cloud computing removes some IT costs and overhead: for instance, they no longer need to update and maintain their own servers, as the cloud vendor they are using will do that. This especially makes an impact on small businesses that may not have been able to afford their own internal infrastructure but can outsource their infrastructure needs affordably via the cloud. The cloud can also make it easier for companies to operate internationally because employees and customers can access the same files and applications from any location.\r\nSeveral cloud providers offer virtual machines to their customers. These virtual machines typically live on powerful servers that can act as a host to multiple VMs and can be used for a variety of reasons that wouldn’t be practical with a locally-hosted VM. These include:\r\n<ul><li>Running SaaS applications - Software-as-a-Service, or SaaS for short, is a cloud-based method of providing software to users. SaaS users subscribe to an application rather than purchasing it once and installing it. These applications are generally served to the user over the Internet. Often, it is virtual machines in the cloud that are doing the computation for SaaS applications as well as delivering them to users. If the cloud provider has a geographically distributed network edge, then the application will run closer to the user, resulting in faster performance.</li><li>Backing up data - Cloud-based VM services are very popular for backing up data because the data can be accessed from anywhere. Plus, cloud VMs provide better redundancy, require less maintenance, and generally scale better than physical data centers. (For example, it’s generally fairly easy to buy an extra gigabyte of storage space from a cloud VM provider, but much more difficult to build a new local data server for that extra gigabyte of data.)</li><li>Hosting services like email and access management - Hosting these services on cloud VMs is generally faster and more cost-effective, and helps minimize maintenance and offload security concerns as well.</li></ul>","materialsDescription":"What is an operating system?\r\nTraditional computers are built out of physical hardware, including hard disk drives, processor chips, RAM, etc. In order to utilize this hardware, computers rely on a type of software known as an operating system (OS). Some common examples of OSes are Mac OSX, Microsoft Windows, Linux, and Android.\r\nThe OS is what manages the computer’s hardware in ways that are useful to the user. For example, if the user wants to access the Internet, the OS directs the network interface card to make the connection. If the user wants to download a file, the OS will partition space on the hard drive for that file. The OS also runs and manages other pieces of software. For example, it can run a web browser and provide the browser with enough random access memory (RAM) to operate smoothly. Typically, operating systems exist within a physical computer at a one-to-one ratio; for each machine, there is a single OS managing its physical resources.\r\n<span style=\"font-weight: bold;\">Can you have two or more operating systems on one computer?</span>\r\nSome users want to be able to run multiple operating systems simultaneously on one computer, either for testing or one of the other reasons listed in the section below. This can be achieved through a process called virtualization. In virtualization, a piece of software behaves as if it were an independent computer. This piece of software is called a virtual machine, also known as a ‘guest’ computer. (The computer on which the VM is running is called the ‘host’.) The guest has an OS as well as its own virtual hardware.\r\n‘Virtual hardware’ may sound like a bit of an oxymoron, but it works by mapping to real hardware on the host computer. For example, the VM’s ‘hard drive’ is really just a file on the host computer’s hard drive. When the VM wants to save a new file, it actually has to communicate with the host OS, which will write this file to the host hard drive. Because virtual hardware must perform this added step of negotiating with the host to access hardware resources, virtual machines can’t run quite as fast as their host computers.\r\nWith virtualization, one computer can run two or more operating systems. The number of VMs that can run on one host is limited only by the host’s available resources. The user can run the OS of a VM in a window like any other program, or they can run it in fullscreen so that it looks and feels like a genuine host OS.\r\n <span style=\"font-weight: bold; \">What are virtual machines used for?</span>\r\nSome of the most popular reasons people run virtual machines include:\r\n<span style=\"font-weight: bold; \">Testing</span> - Oftentimes software developers want to be able to test their applications in different environments. They can use virtual machines to run their applications in various OSes on one computer. This is simpler and more cost-effective than having to test on several different physical machines.\r\n<span style=\"font-weight: bold; \">Running software designed for other OSes</span> - Although certain software applications are only available for a single platform, a VM can run software designed for a different OS. For example, a Mac user who wants to run software designed for Windows can run a Windows VM on their Mac host.\r\n<span style=\"font-weight: bold; \">Running outdated software</span> - Some pieces of older software can’t be run in modern OSes. Users who want to run these applications can run an old OS on a virtual machine.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Virtual_machine_and_cloud_system_software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":254,"title":"Centralize management"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":5,"title":"Enhance Staff Productivity"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":334,"title":"Poor timing of management decision making"},{"id":350,"title":"No monitoring of corporate IT processes"},{"id":356,"title":"High costs of routine operations"},{"id":370,"title":"No automated business processes"},{"id":395,"title":"Decentralization of management"}]}},"categories":[{"id":2,"title":"Virtual machine and cloud system software","alias":"virtual-machine-and-cloud-system-software","description":" A virtual machine (VM) is a software-based computer that exists within another computer’s operating system, often used for the purposes of testing, backing up data, or running SaaS applications. To fully grasp how VMs work, it’s important to first understand how computer software and hardware are typically integrated by an operating system.\r\n&quot;The cloud&quot; refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world. By using cloud computing, users and companies don't have to manage physical servers themselves or run software applications on their own machines.\r\nThe cloud enables users to access the same files and applications from almost any device, because the computing and storage take place on servers in a data center, instead of locally on the user device. This is why a user can log into their Instagram account on a new phone after their old phone breaks and still find their old account in place, with all their photos, videos, and conversation history. It works the same way with cloud email providers like Gmail or Microsoft Office 365, and with cloud storage providers like Dropbox or Google Drive.\r\nFor businesses, switching to cloud computing removes some IT costs and overhead: for instance, they no longer need to update and maintain their own servers, as the cloud vendor they are using will do that. This especially makes an impact on small businesses that may not have been able to afford their own internal infrastructure but can outsource their infrastructure needs affordably via the cloud. The cloud can also make it easier for companies to operate internationally because employees and customers can access the same files and applications from any location.\r\nSeveral cloud providers offer virtual machines to their customers. These virtual machines typically live on powerful servers that can act as a host to multiple VMs and can be used for a variety of reasons that wouldn’t be practical with a locally-hosted VM. These include:\r\n<ul><li>Running SaaS applications - Software-as-a-Service, or SaaS for short, is a cloud-based method of providing software to users. SaaS users subscribe to an application rather than purchasing it once and installing it. These applications are generally served to the user over the Internet. Often, it is virtual machines in the cloud that are doing the computation for SaaS applications as well as delivering them to users. If the cloud provider has a geographically distributed network edge, then the application will run closer to the user, resulting in faster performance.</li><li>Backing up data - Cloud-based VM services are very popular for backing up data because the data can be accessed from anywhere. Plus, cloud VMs provide better redundancy, require less maintenance, and generally scale better than physical data centers. (For example, it’s generally fairly easy to buy an extra gigabyte of storage space from a cloud VM provider, but much more difficult to build a new local data server for that extra gigabyte of data.)</li><li>Hosting services like email and access management - Hosting these services on cloud VMs is generally faster and more cost-effective, and helps minimize maintenance and offload security concerns as well.</li></ul>","materialsDescription":"What is an operating system?\r\nTraditional computers are built out of physical hardware, including hard disk drives, processor chips, RAM, etc. In order to utilize this hardware, computers rely on a type of software known as an operating system (OS). Some common examples of OSes are Mac OSX, Microsoft Windows, Linux, and Android.\r\nThe OS is what manages the computer’s hardware in ways that are useful to the user. For example, if the user wants to access the Internet, the OS directs the network interface card to make the connection. If the user wants to download a file, the OS will partition space on the hard drive for that file. The OS also runs and manages other pieces of software. For example, it can run a web browser and provide the browser with enough random access memory (RAM) to operate smoothly. Typically, operating systems exist within a physical computer at a one-to-one ratio; for each machine, there is a single OS managing its physical resources.\r\n<span style=\"font-weight: bold;\">Can you have two or more operating systems on one computer?</span>\r\nSome users want to be able to run multiple operating systems simultaneously on one computer, either for testing or one of the other reasons listed in the section below. This can be achieved through a process called virtualization. In virtualization, a piece of software behaves as if it were an independent computer. This piece of software is called a virtual machine, also known as a ‘guest’ computer. (The computer on which the VM is running is called the ‘host’.) The guest has an OS as well as its own virtual hardware.\r\n‘Virtual hardware’ may sound like a bit of an oxymoron, but it works by mapping to real hardware on the host computer. For example, the VM’s ‘hard drive’ is really just a file on the host computer’s hard drive. When the VM wants to save a new file, it actually has to communicate with the host OS, which will write this file to the host hard drive. Because virtual hardware must perform this added step of negotiating with the host to access hardware resources, virtual machines can’t run quite as fast as their host computers.\r\nWith virtualization, one computer can run two or more operating systems. The number of VMs that can run on one host is limited only by the host’s available resources. The user can run the OS of a VM in a window like any other program, or they can run it in fullscreen so that it looks and feels like a genuine host OS.\r\n <span style=\"font-weight: bold; \">What are virtual machines used for?</span>\r\nSome of the most popular reasons people run virtual machines include:\r\n<span style=\"font-weight: bold; \">Testing</span> - Oftentimes software developers want to be able to test their applications in different environments. They can use virtual machines to run their applications in various OSes on one computer. This is simpler and more cost-effective than having to test on several different physical machines.\r\n<span style=\"font-weight: bold; \">Running software designed for other OSes</span> - Although certain software applications are only available for a single platform, a VM can run software designed for a different OS. For example, a Mac user who wants to run software designed for Windows can run a Windows VM on their Mac host.\r\n<span style=\"font-weight: bold; \">Running outdated software</span> - Some pieces of older software can’t be run in modern OSes. Users who want to run these applications can run an old OS on a virtual machine.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Virtual_machine_and_cloud_system_software.png"},{"id":1,"title":"Desktop virtualization","alias":"desktop-virtualization","description":" Desktop virtualization is a virtualization technology that separates an individual's PC applications from his or her desktop. Virtualized desktops are generally hosted on a remote central server, rather than the hard drive of the personal computer. Because the client-server computing model is used in virtualizing desktops, desktop virtualization is also known as client virtualization.\r\nDesktop virtualization provides a way for users to maintain their individual desktops on a single, central server. The users may be connected to the central server through a LAN, WAN or over the Internet.\r\nDesktop virtualization has many benefits, including a lower total cost of ownership (TCO), increased security, reduced energy costs, reduced downtime and centralized management.\r\nLimitations of desktop virtualization include difficulty in maintenance and set up of printer drivers; increased downtime in case of network failures; complexity and costs involved in VDI deployment and security risks in the event of improper network management.<br /><br />","materialsDescription":" <span style=\"font-weight: bold; \">What are types of desktop virtualization technologies?</span>\r\nHost-based forms of desktop virtualization require that users view and interact with their virtual desktops over a network by using a remote display protocol. Because processing takes place in a data center, client devices can be traditional PCs, but also thin clients, zero clients, smartphones and tablets. Examples of host-based desktop virtualization technology include:\r\n<span style=\"font-weight: bold; \">Host-based virtual machines:</span> Each user connects to an individual VM that is hosted in a data center. The user may connect to the same VM every time, allowing for personalization (known as a persistent desktop), or be given a fresh VM at each login (a nonpersistent desktop).\r\n<span style=\"font-weight: bold; \">Shared hosted:</span> Users connect to a shared desktop that runs on a server. Microsoft Remote Desktop Services, formerly Terminal Services, takes this client-server approach. Users may also connect to individual applications running on a server; this technology is an example of application virtualization.\r\n<span style=\"font-weight: bold; \">Host-based physical machines:</span> The operating system runs directly on another device's physical hardware.\r\nClient virtualization requires processing to occur on local hardware; the use of thin clients, zero clients and mobile devices is not possible. These types of desktop virtualization include:\r\n<span style=\"font-weight: bold; \">OS image streaming:</span> The operating system runs on local hardware, but it boots to a remote disk image across the network. This is useful for groups of desktops that use the same disk image. OS image streaming, also known as remote desktop virtualization, requires a constant network connection in order to function.\r\n<span style=\"font-weight: bold; \">Client-based virtual machines:</span> A VM runs on a fully functional PC, with a hypervisor in place. Client-based virtual machines can be managed by regularly syncing the disk image with a server, but a constant network connection is not necessary in order for them to function.\r\n<span style=\"font-weight: bold;\">Desktop virtualization vs. virtual desktop infrastructure</span>\r\nThe terms <span style=\"font-style: italic;\">desktop virtualization</span> and virtual desktop infrastructure (VDI) are often used interchangeably, but they are not the same. While VDI is a type of desktop virtualization, not all desktop virtualization uses VDI.\r\nVDI refers to the use of host-based VMs to deliver virtual desktops, which emerged in 2006 as an alternative to Terminal Services and Citrix's client-server approach to desktop virtualization technology. Other types of desktop virtualization -- including the shared hosted model, host-based physical machines and all methods of client virtualization -- are not examples of VDI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Desktop_virtualization.png"},{"id":295,"title":"Operating System and Subsystem","alias":"operating-system-and-subsystem","description":" Operating systems (OS) are programs that act as an interface between a computer’s hardware and its user. Subsystems are a part of larger systems such as operating systems; multiple subsystems can be loaded in the operating system. It bridges the gap between the users and the computer hardware. There are different types of operating systems based on their usage such as real-time, multi-user, distributed, embedded, single-user single-task and single-user multi-task. Operating systems are required in all electronic interactive systems such as mobile phones, washing machines, and computers. Various types of OS include Microsoft Windows, Linux, UNIX, Symbian, Android, and Apple Mac OS among others.\r\nTechnological advancements and rising awareness among consumers has to lead to increased demand for computer systems, consequently increasing the demand for operating systems and driving the market. However, the growth has been hampered by the rapid usage of pirated versions of operating systems. Moreover, the development of different applications in mobile phones mainly due to android OS among the youth will open the opportunities of operating system market in the upcoming years.\r\nCurrently, there are a large number of different types of operating systems that differ in application areas, hardware platforms, implementation methods, etc.\r\nA subsystem is a unit or device that is part of a larger system. For example, a disk subsystem is a part of a computer system. A bus is a part of the computer. A subsystem usually refers to hardware, but it may be used to describe software. However, &quot;module,&quot; &quot;subroutine&quot; and &quot;component&quot; are more typically used to describe parts of the software.","materialsDescription":" <span style=\"font-weight: bold;\">What is an operating system (OS)?</span>\r\nAn operating system (OS) is software, consisting of programs and data, that runs on computers and manages the computer hardware and provides common services for efficient execution of various application software. For hardware functions such as input and output and memory allocation, the operating system acts as an intermediary between application programs and the computer hardware, although the application code is usually executed directly by the hardware, but will frequently call the OS or be interrupted by it. Operating systems are found on almost any device that contains a computer - from cellular phones and video game consoles to supercomputers and web servers.\r\n<span style=\"font-weight: bold;\">What are the tasks of the Operating system?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Processor Management:</span></span> The main tasks in processor management are ensuring that each process and application receives enough of the processor's time to function properly, using maximum processor cycles for real work as is possible and switch between processes in a multi-tasking environment.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Memory and Storage Management:</span></span> The tasks include allotting enough memory required for each process to execute and efficiently use the different types of memory in the system.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Device Management:</span></span> The operating system manages all hardware not on the processor through driver programs. Drivers provide a way for applications to make use of hardware subsystems without having to know every detail of the hardware's operation. The driver's function is to be the translator between the electrical signals of the hardware subsystems and the high-level programming languages of the operating system and application programs. One reason that drivers are separate from the operating system is for the upgradability of devices.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Providing Common Application Interface:</span></span> Application program interfaces (APIs) let application programmers use functions of the computer and operating system without having to directly keep track of all the details in the processor's operation. Once the programmer uses the APIs, the operating system, connected to drivers for the various hardware subsystems, deals with the changing details of the hardware.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Providing Common User Interface:</span></span> A user interface (UI) brings a formal structure to the interaction between a user and the computer.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Operating_System_and_Subsystem__1_.png"},{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":239,"title":"Relational Database Management Systems","alias":"relational-database-management-systems","description":" Relational Database Management System (RDBMS) is a DBMS designed specifically for relational databases. Therefore, RDBMSes are a subset of DBMSes.\r\nA relational database refers to a database that stores data in a structured format, using rows and columns. This makes it easy to locate and access specific values within the database. It is &quot;relational&quot; because the values within each table are related to each other. Tables may also be related to other tables. The relational structure makes it possible to run queries across multiple tables at once.\r\nWhile a relational database describes the type of database an RDMBS manages, the RDBMS refers to the database program itself. It is the software that executes queries on the data, including adding, updating, and searching for values.\r\nAn RDBMS may also provide a visual representation of the data. For example, it may display data in a tables like a spreadsheet, allowing you to view and even edit individual values in the table. Some relational database softwareallow you to create forms that can streamline entering, editing, and deleting data.\r\nMost well known DBMS applications fall into the RDBMS category. Examples include Oracle Database, MySQL, Microsoft SQL Server, and IBM DB2. Some of these programs support non-relational databases, but they are primarily used for relational database management.\r\nExamples of non-relational databases include Apache HBase, IBM Domino, and Oracle NoSQL Database. These type of databases are managed by other DMBS programs that support NoSQL, which do not fall into the RDBMS category.\r\nElements of the relational DBMS that overarch the basic relational database are so intrinsic to operations that it is hard to dissociate the two in practice.\r\nThe most basic features of RDBMS are related to create, read, update and delete operations, collectively known as CRUD. They form the foundation of a well-organized system that promotes consistent treatment of data.\r\nThe RDBMS typically provides data dictionaries and metadata collections useful in data handling. These programmatically support well-defined data structures and relationships. Data storage management is a common capability of the RDBMS, and this has come to be defined by data objects that range from binary large object (blob) strings to stored procedures. Data objects like this extend the scope of basic relational database operations and can be handled in a variety of ways in different RDBMSes.\r\nThe most common means of data access for the RDBMS is via SQL. Its main language components comprise data manipulation language (DML) and data definition language (DDL) statements. Extensions are available for development efforts that pair SQL use with common programming languages, such as COBOL (Common Business-Oriented Language), Java and .NET.\r\nRDBMSes use complex algorithms that support multiple concurrent user access to the database, while maintaining data integrity. Security management, which enforces policy-based access, is yet another overlay service that the RDBMS provides for the basic database as it is used in enterprise settings.\r\nRDBMSes support the work of database administrators (DBAs) who must manage and monitor database activity. Utilities help automate data loading and database backup. RDBMS systems manage log files that track system performance based on selected operational parameters. This enables measurement of database usage, capacity and performance, particularly query performance. RDBMSes provide graphical interfaces that help DBAs visualize database activity.\r\nRelational database management systems are central to key applications, such as banking ledgers, travel reservation systems and online retailing. As RDBMSes have matured, they have achieved increasingly higher levels of query optimization, and they have become key parts of reporting, analytics and data warehousing applications for businesses as well. \r\nRDBMSes are intrinsic to operations of a variety of enterprise applications and are at the center of most master data management (MDM) systems.<br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal;\">What are the advantages of a Relational Database Management System?</span></h1>\r\nA Relational Database Management System (RDBMS) is a software system that provides access to a relational database. The software system is a collection of software applications that can be used to create, maintain, manage and use the database. A &quot;relational database&quot; is a database structured on the &quot;relational&quot; model. Data are stored and presented in a tabular format, organized in rows and columns with one record per row.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Data Structure.</span> The table format is simple and easy for database users to understand and use. Relational database management software provide data access using a natural structure and organization of the data. Database queries can search any column for matching entries.</li></ul>\r\n<dl></dl>\r\n<ul><li><span style=\"font-weight: bold;\">Multi-User Access.</span> RDBMS database program allow multiple database users to access a database simultaneously. Built-in locking and transactions management functionality allow users to access data as it is being changed, prevents collisions between two users updating the data, and keeps users from accessing partially updated records.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Privileges. </span>Authorization and privilege control features in an RDBMS allow the database administrator to restrict access to authorized users, and grant privileges to individual users based on the types of database tasks they need to perform. Authorization can be defined based on the remote client IP address in combination with user authorization, restricting access to specific external computer systems.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Network Access.</span> RDBMSs provide access to the database through a server daemon, a specialized software program that listens for requests on a network, and allows database clients to connect to and use the database. Users do not need to be able to log in to the physical computer system to use the database, providing convenience for the users and a layer of security for the database. Network access allows developers to build desktop tools and Web applications to interact with databases.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Speed.</span> The relational database model is not the fastest data structure. RDBMS software advantages, such as simplicity, make the slower speed a fair trade-off. Optimizations built into an RDBMS, and the design of the databases, enhance performance, allowing RDBMSs to perform more than fast enough for most applications and data sets. Improvements in technology, increasing processor speeds and decreasing memory and storage costs allow systems administrators to build incredibly fast systems that can overcome any database performance shortcomings.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Maintenance. </span>RDBMSs feature maintenance utilities that provide database administrators with tools to easily maintain, test, repair and back up the databases housed in the system. Many of the functions can be automated using built-in automation in the RDBMS, or automation tools available on the operating system.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Language.</span> RDBMSs support a generic language called &quot;Structured Query Language&quot; (SQL). The SQL syntax is simple, and the language uses standard English language keywords and phrasing, making it fairly intuitive and easy to learn. Many RDBMSs add non-SQL, database-specific keywords, functions and features to the SQL language.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Relational_Database_Management_Systems.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.sibis.com.ua/project/vnedrenie-microsoft-private-cloud/","title":"Supplier's web site"}},"comments":[],"referencesCount":0}},"aliases":{"1":["microsoft-exchange-microsoft-sharepoint-microsoft-scmm-for-university","microsoft-system-center-2012-configuration-manager-for-bank","microsoft-system-center-2012-microsoft-exchange-server-and-microsoft-lync-server-for-a-large-ukrainian-agricultural-holding","microsoft-system-center-configuration-manager-sccm-for-russian-railways","windows-server-2008-r2-ms-sql-server-2008-r2-microsoft-system-center-2012-for-smart-holding"]},"links":{"first":"http://apis.roi4cio.com/api/implementations?page=1","last":"http://apis.roi4cio.com/api/implementations?page=1","prev":null,"next":null},"meta":{"current_page":1,"from":1,"last_page":1,"path":"http://apis.roi4cio.com/api/implementations","per_page":20,"to":5,"total":5},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}