DigitalGenius Customer Service Automation Platform

Problems that solves

Low quality of customer service

High costs of routine operations

No automated business processes

No support for mobile and remote users

Low employee productivity

High costs of IT personnel

Failure to attract new customers

Customer attrition

Low quality of customer support

High costs


Reduce Costs

Enhance Staff Productivity

Improve Customer Service

Increase Customer Base

Expand Sales Geography

Support Customers

Enhance Competitive Ability

DigitalGenius Customer Service Automation Platform

DigitalGenius is an AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers.


Your customers won’t wait for your customer support to catch up to their rising expectations. They’re looking for customer service that’s fast, effective and that supports their preferred communication channels. Our AI-powered customer service automation platform allows you to meet customers where they are today, and lets you make customer service a competitive advantage in the process. The DigitalGenius mission is simple: we aim to transform the customer service function and to make the lives of both agents and customers easier while helping businesses reduce their costs. Our platform integrates with your existing CRM and allows for fast, effective end-to-end resolution of customer inquiries through deep learning and open APIs. It's already reducing costs and boosting customer satisfaction scores in contact centers worldwide.

User features

Roles of Interested Employees

Chief Executive Officer

Chief Information Officer

Chief Sales Officer

Operational Manager

Sales Management

Marketing Management


Organizational Features

Web-based customer portal

Mobile users

Internet access is available for employees

Social networks are used