{"global":{"lastError":{},"locale":"en","locales":{"data":[{"id":"de","name":"Deutsch"},{"id":"en","name":"English"}],"loading":false,"error":false},"currency":{"id":49,"name":"EUR"},"currencies":{"data":[{"id":49,"name":"EUR"},{"id":124,"name":"RUB"},{"id":153,"name":"UAH"},{"id":155,"name":"USD"}],"loading":false,"error":false},"translations":{"product":{"reference-bonus":{"en":"Offer a reference bonus","ru":"Предложить бонус за референс","_type":"localeString"},"configurator":{"ru":"Конфигуратор","_type":"localeString","en":"Сonfigurator"},"i-sell-it":{"ru":"I sell it","_type":"localeString","en":"I sell it"},"i-use-it":{"en":"I use it","ru":"I use it","_type":"localeString"},"roi-calculator":{"ru":"ROI-калькулятор","_type":"localeString","en":"ROI-calculator"},"selling":{"_type":"localeString","en":"Selling","ru":"Продают"},"using":{"ru":"Используют","_type":"localeString","en":"Using"},"show-more-button":{"ru":"Показать еще","_type":"localeString","en":"Show more"},"hide-button":{"en":"Hide","ru":"Скрыть","_type":"localeString"},"supplier-popover":{"en":"supplier","ru":"поставщик","_type":"localeString"},"implementation-popover":{"ru":"внедрение","_type":"localeString","en":"deployment"},"manufacturer-popover":{"ru":"производитель","_type":"localeString","en":"manufacturer"},"short-description":{"ru":"Краткое описание","_type":"localeString","en":"Pitch"},"i-use-it-popover":{"en":"Make your introduction and get a bonus from ROI4CIO or the supplier.","ru":"Внесите свое внедрение и получите бонус от ROI4CIO или поставщика.","_type":"localeString"},"details":{"en":"Details","ru":"Детальнее","_type":"localeString"},"description":{"_type":"localeString","en":"Description","ru":"Описание"},"product-features":{"ru":"Особенности продукта","_type":"localeString","en":"Product features"},"categories":{"en":"Categories","ru":"Категории","_type":"localeString"},"solutions":{"en":" Problems that solves","ru":"Проблемы которые решает","_type":"localeString"},"values":{"ru":"Ценности","_type":"localeString","en":"Values"},"сomparison-matrix":{"ru":"Матрица сравнения","_type":"localeString","en":"Comparison matrix"},"testing":{"_type":"localeString","en":"Testing","ru":"Тестирование"},"compare":{"ru":"Сравнить с конкурентами","_type":"localeString","en":"Compare with competitors"},"characteristics":{"ru":"Характеристики","_type":"localeString","en":" Characteristics"},"transaction-features":{"ru":"Особенности сделки","_type":"localeString","en":"Transaction Features"},"average-discount":{"en":"Partner average discount","ru":"Средняя скидка партнера","_type":"localeString"},"deal-protection":{"ru":"Защита сделки","_type":"localeString","en":"Deal protection"},"average-deal":{"ru":"Средний размер сделки","_type":"localeString","en":"Average deal size"},"average-time":{"ru":"Средний срок закрытия сделки","_type":"localeString","en":"Average deal closing time"},"login":{"ru":"Войти","_type":"localeString","en":"Login"},"register":{"en":"Register","ru":"Зарегистрироваться","_type":"localeString"},"to-know-more":{"_type":"localeString","en":"To know more","ru":"Чтобы узнать больше"},"scheme":{"ru":"Схема работы","_type":"localeString","en":" Scheme of work"},"competitive-products":{"_type":"localeString","en":" Competitive products","ru":"Конкурентные продукты"},"implementations-with-product":{"ru":"Внедрения с этим продуктом","_type":"localeString","en":"Deployments with this product"},"user-features":{"_type":"localeString","en":"User features","ru":"Особенности пользователей"},"job-roles":{"ru":"Роли заинтересованных сотрудников","_type":"localeString","en":" Roles of Interested Employees"},"organizational-features":{"en":"Organizational Features","ru":"Организационные особенности","_type":"localeString"},"calculate-price":{"_type":"localeString","en":" Calculate product price","ru":"Рассчитать цену продукта"},"selling-stories":{"en":" Selling stories","ru":"Продающие истории","_type":"localeString"},"materials":{"ru":"Материалы","_type":"localeString","en":"Materials"},"about-product":{"en":"About Product","ru":"О продукте","_type":"localeString"},"or":{"en":"or","ru":"или","_type":"localeString"},"program-sends-data":{"_type":"localeString","en":"Program Sends Data"},"calculate-roi":{"ru":"Рассчитать ROI продукта","_type":"localeString","en":"Calculate Product ROI"},"complementary-categories":{"en":"Complementary Categories","ru":"Схожие категории","_type":"localeString"},"program-receives-data":{"_type":"localeString","en":"Program Receives Data"},"rebate":{"_type":"localeString","en":"Bonus","ru":"Бонус"},"rebate-for-poc":{"ru":"Бонус 4 POC","_type":"localeString","en":"Bonus 4 POC"},"configurator-content":{"en":"Calculate price for this product here","ru":"Рассчитайте стоимость продукта","_type":"localeString"},"configurator-link":{"_type":"localeString","en":"here","ru":"тут"},"vendor-popover":{"ru":"производитель","_type":"localeString","en":"vendor"},"user-popover":{"_type":"localeString","en":"user","ru":"пользователь"},"select-for-presentation":{"_type":"localeString","en":"select product for presentation","ru":"выбрать продукт для презентации"},"auth-message":{"ru":"Вам нужно зарегистрироваться или войти.","_type":"localeString","en":"You have to register or login."},"add-to-comparison":{"ru":"Добавить в сравнение","_type":"localeString","en":"Add to comparison"},"added-to-comparison":{"_type":"localeString","en":"Added to comparison","ru":"Добавлено в сравнения"},"roi-calculator-content":{"_type":"localeString","en":"Calculate ROI for this product here","ru":"Рассчитайте ROI для данного продукта"},"not-yet-converted":{"_type":"localeString","en":"Data is moderated and will be published soon. Please, try again later.","ru":"Данные модерируются и вскоре будут опубликованы. Попробуйте повторить переход через некоторое время."},"videos":{"ru":"Видео","_type":"localeString","en":"Videos"},"vendor-verified":{"ru":"Подтверждено производителем","_type":"localeString","en":"Vendor verified"},"event-schedule":{"_type":"localeString","en":"Events schedule","ru":"Расписание событий"},"scheduling-tip":{"ru":"Выберите удобную дату и время и зарегистрируйтесь на ивент.","_type":"localeString","en":"Please, сhoose a convenient date and time and register for the event."},"register-to-schedule":{"ru":"Для того чтобы зарегистрироваться на ивент пожалуйста авторизируйтесь или зарегистрируйтесь на сайт.","_type":"localeString","en":"To register for the event please log in or register on the site."},"comparison-matrix":{"_type":"localeString","en":"Comparison matrix","ru":"Матрица сравнений"},"compare-with-competitive":{"_type":"localeString","en":" Compare with competitive","ru":"Сравнить с конкурентными"},"avg-deal-closing-unit":{"en":"months","ru":"месяцев","_type":"localeString"},"under-construction":{"ru":"Данная услуга всё ещё находится в разработке.","_type":"localeString","en":"Current feature is still developing to become even more useful for you."},"product-presentation":{"_type":"localeString","en":"Product presentation","ru":"Презентация продукта"},"go-to-comparison-table":{"_type":"localeString","en":" Go to comparison table","ru":"Перейти к таблице сравнения"},"see-product-details":{"en":"See Details","ru":"Детали","_type":"localeString"}},"header":{"help":{"de":"Hilfe","ru":"Помощь","_type":"localeString","en":"Help"},"how":{"de":"Wie funktioniert es","ru":"Как это работает","_type":"localeString","en":"How does it works"},"login":{"ru":"Вход","_type":"localeString","en":"Log in","de":"Einloggen"},"logout":{"_type":"localeString","en":"Sign out","ru":"Выйти"},"faq":{"en":"FAQ","de":"FAQ","ru":"FAQ","_type":"localeString"},"references":{"en":"Requests","de":"References","ru":"Мои запросы","_type":"localeString"},"solutions":{"en":"Solutions","ru":"Возможности","_type":"localeString"},"find-it-product":{"en":"Selection and comparison of IT product","ru":"Подбор и сравнение ИТ продукта","_type":"localeString"},"autoconfigurator":{"en":" Price calculator","ru":"Калькулятор цены","_type":"localeString"},"comparison-matrix":{"en":"Comparison Matrix","ru":"Матрица сравнения","_type":"localeString"},"roi-calculators":{"en":"ROI calculators","ru":"ROI калькуляторы","_type":"localeString"},"b4r":{"ru":"Бонус за референс","_type":"localeString","en":"Bonus for reference"},"business-booster":{"en":"Business boosting","ru":"Развитие бизнеса","_type":"localeString"},"catalogs":{"ru":"Каталоги","_type":"localeString","en":"Catalogs"},"products":{"_type":"localeString","en":"Products","ru":"Продукты"},"implementations":{"ru":"Внедрения","_type":"localeString","en":"Deployments"},"companies":{"_type":"localeString","en":"Companies","ru":"Компании"},"categories":{"en":"Categories","ru":"Категории","_type":"localeString"},"for-suppliers":{"_type":"localeString","en":"For suppliers","ru":"Поставщикам"},"blog":{"ru":"Блог","_type":"localeString","en":"Blog"},"agreements":{"ru":"Сделки","_type":"localeString","en":"Deals"},"my-account":{"ru":"Мой кабинет","_type":"localeString","en":"My account"},"register":{"en":"Register","ru":"Зарегистрироваться","_type":"localeString"},"comparison-deletion":{"ru":"Удаление","_type":"localeString","en":"Deletion"},"comparison-confirm":{"_type":"localeString","en":"Are you sure you want to delete","ru":"Подтвердите удаление"},"search-placeholder":{"_type":"localeString","en":"Enter your search term","ru":"Введите поисковый запрос"},"my-profile":{"ru":"Мои данные","_type":"localeString","en":"My profile"},"about":{"_type":"localeString","en":"About Us"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4presenter":{"_type":"localeString","en":"Roi4Presenter"},"roi4webinar":{"_type":"localeString","en":"Pitch Avatar"},"sub_it_catalogs":{"_type":"localeString","en":"Find IT product"},"sub_b4reference":{"_type":"localeString","en":"Get reference from user"},"sub_roi4presenter":{"_type":"localeString","en":"Make online presentations"},"sub_roi4webinar":{"_type":"localeString","en":"Create an avatar for the event"},"catalogs_new":{"en":"Products","_type":"localeString"},"b4reference":{"en":"Bonus4Reference","_type":"localeString"},"it_our_it_catalogs":{"_type":"localeString","en":"Our IT Catalogs"},"it_products":{"_type":"localeString","en":"Find and compare IT products"},"it_implementations":{"en":"Learn implementation reviews","_type":"localeString"},"it_companies":{"en":"Find vendor and company-supplier","_type":"localeString"},"it_categories":{"_type":"localeString","en":"Explore IT products by category"},"it_our_products":{"_type":"localeString","en":"Our Products"},"it_it_catalogs":{"en":"IT catalogs","_type":"localeString"}},"footer":{"copyright":{"de":"Alle rechte vorbehalten","ru":"Все права защищены","_type":"localeString","en":"All rights reserved"},"company":{"de":"Über die Firma","ru":"О компании","_type":"localeString","en":"My Company"},"about":{"en":"About us","de":"Über uns","ru":"О нас","_type":"localeString"},"infocenter":{"ru":"Инфоцентр","_type":"localeString","en":"Infocenter","de":"Infocenter"},"tariffs":{"_type":"localeString","en":"Subscriptions","de":"Tarife","ru":"Тарифы"},"contact":{"en":"Contact us","de":"Kontaktiere uns","ru":"Связаться с нами","_type":"localeString"},"marketplace":{"en":"Marketplace","de":"Marketplace","ru":"Marketplace","_type":"localeString"},"products":{"de":"Produkte","ru":"Продукты","_type":"localeString","en":"Products"},"compare":{"en":"Pick and compare","de":"Wähle und vergleiche","ru":"Подобрать и сравнить","_type":"localeString"},"calculate":{"en":"Calculate the cost","de":"Kosten berechnen","ru":"Расчитать стоимость","_type":"localeString"},"get_bonus":{"_type":"localeString","en":"Bonus for reference","de":"Holen Sie sich einen Rabatt","ru":"Бонус за референс"},"salestools":{"_type":"localeString","en":"Salestools","de":"Salestools","ru":"Salestools"},"automatization":{"de":"Abwicklungsautomatisierung","ru":"Автоматизация расчетов","_type":"localeString","en":"Settlement Automation"},"roi_calcs":{"en":"ROI calculators","de":"ROI-Rechner","ru":"ROI калькуляторы","_type":"localeString"},"matrix":{"_type":"localeString","en":"Comparison matrix","de":"Vergleichsmatrix","ru":"Матрица сравнения"},"b4r":{"de":"Rebate 4 Reference","ru":"Rebate 4 Reference","_type":"localeString","en":"Rebate 4 Reference"},"our_social":{"en":"Our social networks","de":"Unsere sozialen Netzwerke","ru":"Наши социальные сети","_type":"localeString"},"subscribe":{"en":"Subscribe to newsletter","de":"Melden Sie sich für den Newsletter an","ru":"Подпишитесь на рассылку","_type":"localeString"},"subscribe_info":{"ru":"и узнавайте первыми об акциях, новых возможностях и свежих обзорах софта","_type":"localeString","en":"and be the first to know about promotions, new features and recent software reviews"},"policy":{"ru":"Политика конфиденциальности","_type":"localeString","en":"Privacy Policy"},"user_agreement":{"_type":"localeString","en":"Agreement","ru":"Пользовательское соглашение "},"solutions":{"en":"Solutions","ru":"Возможности","_type":"localeString"},"find":{"_type":"localeString","en":"Selection and comparison of IT product","ru":"Подбор и сравнение ИТ продукта"},"quote":{"ru":"Калькулятор цены","_type":"localeString","en":"Price calculator"},"boosting":{"ru":"Развитие бизнеса","_type":"localeString","en":"Business boosting"},"4vendors":{"ru":"поставщикам","_type":"localeString","en":"4 vendors"},"blog":{"en":"blog","ru":"блог","_type":"localeString"},"pay4content":{"ru":"платим за контент","_type":"localeString","en":"we pay for content"},"categories":{"en":"categories","ru":"категории","_type":"localeString"},"showForm":{"en":"Show form","ru":"Показать форму","_type":"localeString"},"subscribe__title":{"_type":"localeString","en":"We send a digest of actual news from the IT world once in a month!","ru":"Раз в месяц мы отправляем дайджест актуальных новостей ИТ мира!"},"subscribe__email-label":{"ru":"Email","_type":"localeString","en":"Email"},"subscribe__name-label":{"ru":"Имя","_type":"localeString","en":"Name"},"subscribe__required-message":{"en":"This field is required","ru":"Это поле обязательное","_type":"localeString"},"subscribe__notify-label":{"ru":"Да, пожалуйста уведомляйте меня о новостях, событиях и предложениях","_type":"localeString","en":"Yes, please, notify me about news, events and propositions"},"subscribe__agree-label":{"en":"By subscribing to the newsletter, you agree to the %TERMS% and %POLICY% and agree to the use of cookies and the transfer of your personal data","ru":"Подписываясь на рассылку, вы соглашаетесь с %TERMS% и %POLICY% и даете согласие на использование файлов cookie и передачу своих персональных данных*","_type":"localeString"},"subscribe__submit-label":{"_type":"localeString","en":"Subscribe","ru":"Подписаться"},"subscribe__email-message":{"_type":"localeString","en":"Please, enter the valid email","ru":"Пожалуйста, введите корректный адрес электронной почты"},"subscribe__email-placeholder":{"en":"username@gmail.com","ru":"username@gmail.com","_type":"localeString"},"subscribe__name-placeholder":{"en":"Last, first name","ru":"Имя Фамилия","_type":"localeString"},"subscribe__success":{"ru":"Вы успешно подписаны на рассылку. Проверьте свой почтовый ящик.","_type":"localeString","en":"You are successfully subscribed! Check you mailbox."},"subscribe__error":{"ru":"Не удалось оформить подписку. Пожалуйста, попробуйте позднее.","_type":"localeString","en":"Subscription is unsuccessful. Please, try again later."},"roi4presenter":{"ru":"roi4presenter","_type":"localeString","en":"Roi4Presenter","de":"roi4presenter"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4webinar":{"_type":"localeString","en":"Pitch Avatar"},"b4reference":{"en":"Bonus4Reference","_type":"localeString"}},"breadcrumbs":{"home":{"ru":"Главная","_type":"localeString","en":"Home"},"companies":{"ru":"Компании","_type":"localeString","en":"Companies"},"products":{"ru":"Продукты","_type":"localeString","en":"Products"},"implementations":{"ru":"Внедрения","_type":"localeString","en":"Deployments"},"login":{"ru":"Вход","_type":"localeString","en":"Login"},"registration":{"en":"Registration","ru":"Регистрация","_type":"localeString"},"b2b-platform":{"_type":"localeString","en":"B2B platform for IT buyers, vendors and suppliers","ru":"Портал для покупателей, поставщиков и производителей ИТ"}},"comment-form":{"title":{"ru":"Оставить комментарий","_type":"localeString","en":"Leave comment"},"firstname":{"ru":"Имя","_type":"localeString","en":"First name"},"lastname":{"ru":"Фамилия","_type":"localeString","en":"Last name"},"company":{"_type":"localeString","en":"Company name","ru":"Компания"},"position":{"ru":"Должность","_type":"localeString","en":"Position"},"actual-cost":{"_type":"localeString","en":"Actual cost","ru":"Фактическая стоимость"},"received-roi":{"en":"Received ROI","ru":"Полученный ROI","_type":"localeString"},"saving-type":{"ru":"Тип экономии","_type":"localeString","en":"Saving type"},"comment":{"ru":"Комментарий","_type":"localeString","en":"Comment"},"your-rate":{"ru":"Ваша оценка","_type":"localeString","en":"Your rate"},"i-agree":{"en":"I agree","ru":"Я согласен","_type":"localeString"},"terms-of-use":{"_type":"localeString","en":"With user agreement and privacy policy","ru":"С пользовательским соглашением и политикой конфиденциальности"},"send":{"_type":"localeString","en":"Send","ru":"Отправить"},"required-message":{"_type":"localeString","en":"{NAME} is required filed","ru":"{NAME} - это обязательное поле"}},"maintenance":{"title":{"ru":"На сайте проводятся технические работы","_type":"localeString","en":"Site under maintenance"},"message":{"ru":"Спасибо за ваше понимание","_type":"localeString","en":"Thank you for your understanding"}}},"translationsStatus":{"product":"success"},"sections":{},"sectionsStatus":{},"pageMetaData":{"product":{"title":{"ru":"ROI4CIO: Продукт","_type":"localeString","en":"ROI4CIO: Product"},"meta":[{"name":"og:type","content":"website"},{"content":"https://roi4cio.com/fileadmin/templates/roi4cio/image/roi4cio-logobig.jpg","name":"og:image"}],"translatable_meta":[{"name":"og:title","translations":{"en":"Example product","ru":"Конкретный продукт","_type":"localeString"}},{"translations":{"_type":"localeString","en":"Description for one product","ru":"Описание для конкретного продукта"},"name":"og:description"},{"name":"title","translations":{"_type":"localeString","en":"Product","ru":"Продукт"}},{"translations":{"ru":"Описание продукта","_type":"localeString","en":"Product description"},"name":"description"},{"name":"keywords","translations":{"en":"Product keywords","ru":"Ключевые слова продукта","_type":"localeString"}}]}},"pageMetaDataStatus":{"product":"success"},"subscribeInProgress":false,"subscribeError":false},"auth":{"inProgress":false,"error":false,"checked":true,"initialized":false,"user":{},"role":null,"expires":null},"products":{"productsByAlias":{"ibm-control-desk":{"id":463,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/IBM_LOGO.png","logo":true,"schemeURL":"https://old.roi4cio.com/fileadmin/user_upload/IBM_Control_Desk_Scheme.jpg","scheme":true,"title":"IBM Control Desk","vendorVerified":0,"rating":"2.40","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":100,"alias":"ibm-control-desk","companyTitle":"IBM","companyTypes":["supplier","vendor"],"companyId":177,"companyAlias":"ibm","description":"Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.\r\nChoose the delivery model: on premise or SaaS - Cloud (software as a service). Then seamlessly change the delivery model as your business needs evolve.\r\n\r\nService request management\r\nPrioritizes incident response based on business service impact.\r\nSpeeds problem resolution with a searchable solutions knowledge base and embedded remote diagnostics. Agents can remotely take over workstations and chat with users for faster request fulfillment.\r\nProvides ticket templates and pre-populates work order fields with service request information through integration with telephony software from Genesys and Cisco.\r\nAutomatically classifies tickets based on keywords and detail fields. It can synchronize tickets through bi-directional integration with BMC Remedy and HP Service Center.\r\nProcesses emails into inbound service requests. Service requests can be created, viewed and approved using Blackberry, Apple iOS and Android devices.\r\n\r\nA powerful interaction engine\r\nTooling includes full reconciliation of data loaded into the Configuration Management Database (CMDB).\r\nProvides the Configuration Management Database with complete reconciliation, ITIL-based workflows for all processes, single calendar for scheduling changes for resource availability, blackout periods and change windows.\r\nAutomated impact analysis and “what if” engine enables a customer to prevent outages caused by changes.\r\nCompliance policy enforcement tracks and records changes throughout the organization. It manages the desired states of configuration items (CIs) applications and service configurations to help validate compliance.\r\nCreate responsive design and mobile-friendly emails.\r\n\r\nIT asset lifecycle management\r\nProvides a current, proactively managed authorized repository of assets. Tracks and controls hardware assets installations, moves, additions and changes. It also manages a complete view of software entitlements.\r\nIntegration with IBM Endpoint Manager provides an accurate inventory of deployed software. It automates license tracking to help meet compliance requirements. It reduces the time, cost and risk associated with compliance audits.\r\nGenerates asset reports to help identify inactive assets or redeploy underutilized assets.\r\nIntegration with several common purchasing solutions provides full lifecycle management of every IT asset - including the associated contracts.\r\nGuards against unnecessary reorder of licenses. When you retire an asset all associated software licenses are freed up. Asset tables reflect the data and make licenses available for reuse.\r\n\r\nService catalog\r\nPublishes a list of available services for users to search and order. Automates the fulfillment of service requests with runbook automation - minimizing manual intervention to deliver user requests.\r\nAssociates cost information can now be added to services. Users can understand how much services cost and manage their services consumption accordingly.\r\nSupports service entitlement - allowing service catalog entries based on a group or business unit.\r\nProvides service definition templates for common service items - saving time and reducing catalog development costs.\r\nProvides job plan templates - reducing the cost of creating work orders.\r\n\r\nSupport for service providers\r\nMultiple billing methods gives visibility into all of the costs of providing service support and service delivery. Customers gain transparency into their service usage.\r\nA repository for customer agreements enables entitlement checks. These checks ensure that customers are entitled to requested services and are correctly charged.\r\nResponse plans for requests automatically assign the appropriate person or response team to handle each request. Interactive, action-based workflows enable automated service delivery to help provide consistency.\r\nMulti-customer operations allow you to run multiple customers in one instance. It segregates customer data and helps reduce the cost of maintenance and upkeep.\r\nA versatile reporting engine generates reports, displays key performance indicators on dashboards and provides ad hoc query functionality. A query wizard allows users to define and schedule their own reports.","shortDescription":"IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.","type":"Software","isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":1,"sellingCount":8,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"IBM Control Desk","keywords":"service, with, software, Provides, services, cost, requests, into","description":"Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.\r\nChoose the delivery model: on premise or SaaS - Cloud (software as a service). Then seamlessly change the del","og:title":"IBM Control Desk","og:description":"Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.\r\nChoose the delivery model: on premise or SaaS - Cloud (software as a service). Then seamlessly change the del","og:image":"https://old.roi4cio.com/fileadmin/user_upload/IBM_LOGO.png"},"eventUrl":"","translationId":464,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":329,"title":"Problem Management Software","alias":"problem-management-software","description":" Problem management is the process responsible for managing the lifecycle of all problems that happen or could happen in an IT service. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.\r\nProblem Management includes the activities required to diagnose the root cause of incidents identified through the Incident Management process, and to determine the resolution to those problems. It is also responsible for ensuring that the resolution is implemented through the appropriate control procedures, especially Change Management and Release Management.\r\nProblem Management will also maintain information about problems and the appropriate workarounds and resolutions so that the organization is able to reduce the number and impact of incidents over time. In this respect, Problem Management has a strong interface with Knowledge Management, and tools such as the Known Error Database will be used for both. Although Incident Management and Problem Management are separate processes, they are closely related and will typically use the same tools, and may use similar categorization, impact, and priority coding systems. This will ensure effective communication when dealing with related incidents and problems.\r\nProblem Management works together with Incident Management and Change Management to ensure that IT service availability and quality are increased. When incidents are resolved, information about the resolution is recorded. Over time, this information is used to speed up the resolution time and identify permanent solutions, reducing the number and resolution time of incidents. This results in less downtime and less disruption to business-critical systems.","materialsDescription":" <span style=\"font-weight: bold;\">What is Problem Management?</span>\r\nProblem management is the set of processes and activities responsible for managing the lifecycle of all problems that could happen in an IT service. Its main goal is to prevent problems and their resulting incidents from happening. For those incidents that have already occurred, problem management seeks to prevent them from happening again or if they are unavoidable, minimize the impact on the business. To understand problem management, it is first helpful to define what a problem is. ITIL defines a problem as the cause of one or more incidents. Another way to look at it is – a problem is an underlying condition that could have negative impacts on the service and therefore needs to be addressed. Problems have a lifecycle that starts when the problem is created (often by a change in the environment), includes identification and the stages of diagnosis and remediation, and ends when the problem is resolved either through some action being taken or the underlying situation going away.\r\nProblem management is both a transactional process of managing the lifecycle of an individual problem as well as a portfolio management process of making decisions about what problems should be addressed, the resources applied to them and the risks that problems present to the organization. Problem management includes activities required to diagnose the root cause of incidents and determine the appropriate resolution steps that should be taken. It is also responsible for ensuring that any resolutions are implemented safely and effectively in accordance with change management and release management policies and procedures.\r\nThe portfolio part of problem management is responsible for maintaining information about problems that exist in the environment, any workarounds that have been developed and the resolution options that have been identified. This information enables leaders to make decisions that will reduce the number and impact of incidents.\r\n<span style=\"font-weight: bold;\">What are the goals of Problem Management?</span>\r\n<ul><li>Identify and remove the underlying causes of Incidents.</li><li>Incident and Problem prevention.</li><li>Improve organizational efficiency by ensuring that Problems are prioritized correctly according to impact, urgency, and severity.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the benefits of Problem Management?</span>\r\n<ul><li>Greater service availability by eliminating recurring Incidents.</li><li>Incidents are contained before they impact other systems.</li><li>Elimination of incidents before they impact services through proactive problem management.</li><li>Prevention of known errors recurring or occurring elsewhere across the system.</li><li>Improved First Call Resolution rate.</li></ul>\r\n<span style=\"font-weight: bold;\">How does Problem Management differ from Incident Management?</span>\r\n<ul><li>The purpose of Incident Management is to restore normal service as quickly as possible and minimize adverse impacts on business operations. Incident Management is used to manage any event that disrupts or has the potential to disrupt any IT service and associated processes.</li><li>The purpose of Problem Management is to eliminate the root cause of Incidents, prevent them from recurring or happening in the first place, and to minimize the impact of Incidents that cannot be prevented. Problem Management includes activities to diagnose and discover the resolution to the underlying cause of Incidents, ensure that the resolution is implemented (often through Change Management), and eliminate errors before they result in Incidents.</li><li>One of the outcomes of the problem management process is a known error record.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Problem_Management_Software__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":["Reduce Costs","Enhance Staff Productivity","Ensure Security and Business Continuity","Improve Customer Service","Reduce Production Timelines","Support Decision Making","Ensure Compliance"],"implementations":[{"id":95,"title":"IBM Control Desk for petroleum retail","url":"https://old.roi4cio.com/vnedrenija/vnedrenie/ibm-control-desk-for-petroleum-retail/"}],"presenterCodeLng":"","productImplementations":[{"id":95,"title":"IBM Control Desk for petroleum retail","description":"Description is not ready yet","alias":"ibm-control-desk-for-petroleum-retail","roi":0,"seo":{"title":"IBM Control Desk for petroleum retail","keywords":"","description":"Description is not ready yet","og:title":"IBM Control Desk for petroleum retail","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":308,"title":"Сoncern Galnaftogaz (OKKO)","logoURL":"https://old.roi4cio.com/uploads/roi/company/okko.png","alias":"koncern-galnaftogaz","address":"Mailing address 72 Heroiv UPA Str. L’viv, Ukraine, 79018 Registered address 1 Plastova Str. L’viv, Ukraine, 79056","roles":[],"description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all regions of Ukraine. Another important direction of the Company’s activities is retail of consumer goods and services through the network of convenient stores, at filling complexes and outside them. Concern Galnaftogaz is also engaged into large and small wholesale of oil products and provides storage and transporting services of fuel to third parties.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":5,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.okko.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Сoncern Galnaftogaz (OKKO)","keywords":"Сoncern, Galnaftogaz, fuel, services, thro, retail, goods, consumer","description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:title":"Сoncern Galnaftogaz (OKKO)","og:description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:image":"https://old.roi4cio.com/uploads/roi/company/okko.png"},"eventUrl":""},"supplier":{"id":248,"title":"IT INTEGRATOR","logoURL":"https://old.roi4cio.com/uploads/roi/company/IT-Integrator_logo.png","alias":"it-integrator","address":"Киев, ул. Смоленская, 31-33, 3 корпус тел. (044) 538-00-69","roles":[],"description":"IT-Integrator - ukrainian system integrator, has a wide product range and high competencies in the field of IT. The company was founded December 5, 2000. By focusing its activities on advanced technologies, the company offers its customers a wide range of products and services designed to increase efficiency. The company promotes the formation of IT literacy for the development of the Ukrainian economy.<br />Advantages\r\n<ul><li>Years of experience in the Ukrainian market</li></ul>\r\n<ul><li>Full range of IT services - from the sale of equipment to the audit services, engineering, consulting and support</li></ul>\r\n<ul><li>More than 60 certified engineers</li></ul>\r\n<ul><li>Focusing on business customers' needs</li></ul>\r\n<ul><li>Cooperation with world manufacturers of hardware and software</li></ul>\r\n<ul><li>High quality equipment certified delivery, warranty, service support and maintenance</li></ul>\r\n<ul><li>An extensive branch network: the representation of all regions of Ukraine</li></ul>","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":211,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":10,"vendorImplementationsCount":0,"vendorPartnersCount":8,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://it-integrator.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"IT INTEGRATOR","keywords":"company, customers, focusing, services, wide, Ukrainian, range, segment","description":"IT-Integrator - ukrainian system integrator, has a wide product range and high competencies in the field of IT. The company was founded December 5, 2000. By focusing its activities on advanced technologies, the company offers its customers a wide range of prod","og:title":"IT INTEGRATOR","og:description":"IT-Integrator - ukrainian system integrator, has a wide product range and high competencies in the field of IT. The company was founded December 5, 2000. By focusing its activities on advanced technologies, the company offers its customers a wide range of prod","og:image":"https://old.roi4cio.com/uploads/roi/company/IT-Integrator_logo.png"},"eventUrl":""},"vendors":[{"id":177,"title":"IBM","logoURL":"https://old.roi4cio.com/uploads/roi/company/IBM_LOGO_01.png","alias":"ibm","address":"","roles":[],"description":"IBM (International Business Machines) ia an american electronic corporation, one of the world's largest manufacturers of all types of computers and software, one of the largest providers of global information networks. The corporation ranks sixth in the list of the largest companies in the world. Headquartered in Armonk, New York, USA. The story begins in the 19th century. IBM manufactures and sells hardware and software, services (hosting, consulting) in the areas from mainframes to nanotechnology.","companyTypes":[],"products":{},"vendoredProductsCount":39,"suppliedProductsCount":39,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":1,"vendorImplementationsCount":27,"vendorPartnersCount":0,"supplierPartnersCount":100,"b4r":0,"categories":{},"companyUrl":"www.ibm.com","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"IBM","keywords":"ranging, areas, from, mainframe, nanotechnology, computers, services, infrastructure","description":"IBM (International Business Machines) ia an american electronic corporation, one of the world's largest manufacturers of all types of computers and software, one of the largest providers of global information networks. The corporation ranks sixth in the list o","og:title":"IBM","og:description":"IBM (International Business Machines) ia an american electronic corporation, one of the world's largest manufacturers of all types of computers and software, one of the largest providers of global information networks. The corporation ranks sixth in the list o","og:image":"https://old.roi4cio.com/uploads/roi/company/IBM_LOGO_01.png"},"eventUrl":""}],"products":[],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{},"categories":[],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"","title":"-"}},"comments":[],"referencesCount":0}]}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null,"useProductLoading":false,"sellProductLoading":false,"templatesById":{},"comparisonByTemplateId":{}},"filters":{"filterCriterias":{"loading":false,"error":null,"data":{"price":{"min":0,"max":6000},"users":{"loading":false,"error":null,"ids":[],"values":{}},"suppliers":{"loading":false,"error":null,"ids":[],"values":{}},"vendors":{"loading":false,"error":null,"ids":[],"values":{}},"roles":{"id":200,"title":"Roles","values":{"1":{"id":1,"title":"User","translationKey":"user"},"2":{"id":2,"title":"Supplier","translationKey":"supplier"},"3":{"id":3,"title":"Vendor","translationKey":"vendor"}}},"categories":{"flat":[],"tree":[]},"countries":{"loading":false,"error":null,"ids":[],"values":{}}}},"showAIFilter":false},"companies":{"companiesByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}