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Facts may include the time a bug was reported, its severity, the erroneous program behavior, and details on how to reproduce the bug; as well as the identity of the person who reported it and any programmers who may be working on fixing it.\r\nTypical bug tracking systems support the concept of the life cycle for a bug which is tracked through the status assigned to the bug. A bug tracking system should allow administrators to configure permissions based on status, move the bug to another status, or delete the bug. The system should also allow administrators to configure the bug statuses and to what extent a bug in a particular status can be moved. Some systems will e-mail interested parties, such as the submitter and assigned programmers, when new records are added or the status changes.\r\nThe main benefit of a bug-tracking system is to provide a clear centralized overview of development requests (including both bugs and improvements, the boundary is often fuzzy), and their state. The prioritized list of pending items (often called backlog) provides valuable input when defining the product road map, or maybe just &quot;the next release&quot;.\r\nIn a corporate environment, a bug-tracking system may be used to generate reports on the productivity of programmers at fixing bugs. However, this may sometimes yield inaccurate results because different bugs may have different levels of severity and complexity. The severity of a bug may not be directly related to the complexity of fixing the bug. There may be different opinions among the managers and architects.\r\nA local bug tracker (LBT) is usually a computer program used by a team of application support professionals (often a help desk) to keep track of issues communicated to software developers. 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Features:</p>\r\n<ul>\r\n<li>TrackStudio harnesses the power of the Internet to bring together knowledge from contractors, off-site employees, and customers. Use a standard web browser to access the system from any location around the world.</li>\r\n<li>Organize your database into projects and subprojects, making it easier to administer multiple projects. Management can correlate data across multiple projects in a single report, allowing for more informed decisions. Summarize information from multiple projects to define a single tracking process that works for your whole organization.</li>\r\n<li>Use filters to search tasks by complex criteria.</li>\r\n<li>Custom fields can be added to tasks and users to capture the company-specific information.</li>\r\n<li>Automatic and highly customizable e-mail notification ensures that all team members are tied into the issue and change tracking process. As change requests are updated, e-mail messages indicating the changes are sent automatically to the appropriate stakeholders.</li>\r\n<li>Automatically process all incoming mail to the support e-mail address. If an e-mail message meets the criteria, it is added to the system; if not, it can be deleted or forwarded to the specified address.</li>\r\n<li>State-based workflow allows you to specify and enforce your tracking process through states and state transitions. Security options at each stage ensure that your team members fill in the right information at the right time keeping your database complete and up-to-date.</li>\r\n<li>Use reporting to manage project resources and analyze what work has been completed and what work remains.</li>\r\n<li>Multiple levels of security will protect your confidential information from intrusion. TrackStudio allows you to place access restrictions on individual bugs as needed, as well as on entire areas of tracking.</li>\r\n<li>You can use SOAP API to integrate TrackStudio with your call-center, front-office and other third-party software.</li>\r\n<li>A simple step-by-step installation guide allows you to configure an application to work with any server and DBMS in a matter of minutes.</li>\r\n<li>You can configure TrackStudio Enterprise and check the configuration with a couple of mouse-clicks!</li>\r\n<li>Handle hundreds of projects and users in a single database! Our company provides a hosted service for more than 4000 users from all over the world. 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IBM also provides a new bundled offering under a new consumption model that changes the way you can use and deploy DevOps software. The new offering helps simplify your planning for adoption and growth of critical IBM DevOps products. Read more in the solution brief below. <span style=\"font-weight: bold;\">Feature spotlights:</span> <span style=\"font-weight: bold;\">Create repeatable, enforceable and predictable processes</span> IBM&reg; Rational&reg; ClearQuest&reg; helps you improve team collaboration by integrating typically siloed processes such as analysis, development, testing and deployment. Automated workflows and email notification help ensure that appropriate team members are alerted in near real time when action is required. Team members also receive information about any change or update that can impact their activities. 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Whether your team is a small workgroup at a single location or a highly distributed team spanning multiple locations, IBM Rational ClearQuest software provides the flexibility and scalability to support your organizational needs. <span style=\"font-weight: bold;\">Get clear insight into your processes</span> IBM Rational ClearQuest provides support for querying, charting and reporting. Distribution, trend and aging charts help you visualize complex data. Charts can be created and refined to allow you to drill into the area of data that you need. Queries and reports allow you to view the associations of requirements and the status of your test planning, test authoring and test execution activities. <span style=\"font-weight: bold;\">Flexible pricing and deployment</span> With the new IBM Cloud DevOps for Hybrid Deployment bundle, IBM delivers a new consumption model based on FlexPoints. 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