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While most telephony solutions are Internet Protocol (IP)-enabled or IP-PBX solutions, the associated endpoints are a mix of time division multiplexing (TDM) and IP. Corporate telephony platforms focus on high-availability, scalable solutions, which support Session Initiation Protocol (SIP), desktop and soft phone functionality, and the ability to integrate with enterprise IT applications while delivering toll-grade voice quality.\r\n<span style=\"font-weight: bold; \">What is a Call Center?</span>\r\nCall Center (Call Center) is a set of specialized automatic call distribution software that provides efficient routing and optimal selection of resources that increase the productivity of operators and the contact center as a whole. In a call center, a client can get online help, place an order, leave a message, etc.\r\nThe composition:\r\n<ul><li>The telephone platform + automatic call router (ACD)</li><li>The camera room</li><li>The interactive Voice Response System</li><li>The reporting system</li><li>Multimedia client interaction systems</li><li>Recording Systems (Nice, Verint)</li><li>The fax Server (Smartphone)</li><li>The management software</li></ul>\r\nBenefits from the implementation of call centers:\r\n<ul><li>Operational processing of a large number of incoming calls with a minimum number of operators</li><li>Improving the quality of customer service by operators</li><li>Control over the activities of operators</li><li>Automating the process of providing standard background information.</li></ul>\r\n<span style=\"font-weight: bold;\">What are DECT Microcellular Communication Systems?</span>\r\nRecently, more and more users have preferred the use of microcellular DECT-systems for organizing wireless communications in an enterprise, office or institution. 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