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Use existing Wi-Fi infrastructure. No needs to be installed new equipment, apps or software. Combines information of an employee testing positive for COVID-19 and their location via the office Wi-Fi. Warns those employees who have been in close proximity with the infected person. Also uses data to re-engineer your facility and foster well-being post COVID-19.</span>\r\n<span lang=\"EN-US\">&nbsp;</span>\r\n<b><span lang=\"EN-US\">Main features:</span></b>\r\n<b><span lang=\"EN-US\">Prevent New Exposure</span></b><span lang=\"EN-US\">. Identify and alert those who have been exposed via rapid contact tracing. Avert, identify and respond to health issue.</span>\r\n<b><span lang=\"EN-US\">Zone Alerts</span></b><span lang=\"EN-US\">. Monitor ingress, and egress and working zones, activity and restrict access where needed.</span>\r\n<b><span lang=\"EN-US\">Improve Business Interruptions</span></b><span lang=\"EN-US\">. Identify and clean only infected zones. Reduces cost and improves profitability.</span>\r\n<b><span lang=\"EN-US\">Digitize your buildings to support business continuity</span></b><span lang=\"EN-US\">. Use data to re-engineer your facility. </span>\r\n<span lang=\"EN-US\">&nbsp;</span>\r\n<b>Main Benefits:</b>\r\n<b><span lang=\"EN-US\">Privacy Protect</span></b><span lang=\"EN-US\">. No personal information is exposed outside of the building or campus. Mobile devices are identified solely by MAC address. Identifying personal information is provided by and owned by your staff. </span>\r\n<span lang=\"EN-US\">&nbsp;</span>\r\n<b><span lang=\"EN-US\">Automation, Efficiency, Accuracy, and Historical Data</span></b><span lang=\"EN-US\">. Real-time automated digital contact tracing from Kiana’s platform is accurate, is on-demand, and keeps data for as long as desired.</span>\r\n<span lang=\"EN-US\">&nbsp;</span>\r\n<b><span lang=\"EN-US\">Easy to Implement and Use</span></b><span lang=\"EN-US\">. 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The definition of enterprise mobility apps do not include the mobile apps that an organization create for its customers or consumers of the products or services generated by the organization. \r\nProviders of mobile enterprise application solutions create and develop apps for individual organizations that can buy instead of creating the apps themselves. Reasons for Organizations buying the apps include time and cost savings, technical expertise. Today Enterprise Mobility is playing track role for enterprise transformation.\r\nCompanies are rapidly incorporating mobile applications into their larger IT strategies, allowing them to grow their mobile presence further. Big data, the Internet of Things (IoT), and machine learning are all propelling this growth.\r\nNeed for enterprise mobility applications arose with mobile devices becoming essential in the day to day life and with employees using mobile devices for business purposes. This lead companies to adapt to either Bring Your Own Device (BYOD) or Corporate Owned, Personally Enabled (COPE) approach for Enterprise Mobility. BYOD is making significant progress in the business world, with employees using their own technology at work.\r\nOrganizations having their internal mobile teams develop the apps internally and deploy them. However, some organizations go for enterprise mobile app development company with wide experience in creating Mobile strategies and deploying the apps for Medium to Large Scale Enterprises. These companies provide options for Pre built and custom built turn-key suite of apps. ","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are corporate mobile apps?</span></h1>\r\nConventionally, corporate mobile applications can be divided into several groups.\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The first group</span></span> is applications designed only for work. Their main goal is to reduce company costs, optimize business processes, and, as a result, increase profits. Another option is an application to increase the efficiency of the analytical department, giving its users the opportunity to improve monitoring of the market, competitors, quickly collect and process data on prices, points of sale of goods, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The second group</span></span> is applications that integrate work and communication. These include corporate social networks, so popular recently. Created in the image and likeness of social networks familiar to everyone, they successfully combine work functionality and allow employees to communicate with each other, create personal pages, workgroups, communities, keep blogs, receive news about the company, share important files, create a common information base and use it at any time. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The third group</span></span> is applications for monitoring remote employees. Office workers are easy to control: most of the day they are at their workplace, and if necessary, you can organize a system of electronic passes. Remote employees are left to their own devices - it’s very difficult to check whether they arrived at the site on time and reached at all, how many points they visited in a day, and whether they used company materials and equipment to fulfill “left” orders. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The fourth group</span></span> is Service Desk and Help Desk, designed to automate the processing of client requests while providing technical support to users of IT departments. Most of these systems are online, because it is important for the user to solve the problem as quickly as possible. With their help, you can provide customer support directly from your mobile device. Applications provide an opportunity in the background to access the list of applications, view in detail individual applications, make changes to them, respond and work with comments.</li></ul>\r\n<h1 class=\"align-center\">Top 5 enterprise mobility app features you must know</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Centrally Moderated and Strongly Secured Data Infrastructure.</span> Security must never be at bay when it comes to enterprise mobility apps. In the age of information, data is undoubtedly the most valuable commodity, losing which can result in a massive loss for business enterprises. Data sharing done via enterprise mobility apps or solutions need to be monitored. Construct a centrally moderated and highly secure (multi-level security) infrastructure for enterprise mobility solutions. This approach enhances trust and ensures that critical business data remains safe always.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Automation of Processes.</span> Automation is the main factor behind the adoption of enterprise mobility in the core business processes by the organizations. Businesses aim to streamline their operations with minimal human intervention and cut back on time/cost. The number of device usage in the enterprise domain is increasing year-after-year. The growth showcases the seriousness of organizations to adopt top enterprise mobile apps for enhancing automation and processes for better efficiency. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Real-Time Analytics and Connectivity.</span> The integration of enterprise mobility applications in the existing system leverages the technology benefits for seeking better insights into the ongoing processes. Every enterprise app must have cognitive analytical capabilities to succeed. Modern organizations have to manage thousands of procedures, offerings and deal with hundreds of stakeholders at any point in time. In case of such massive data overloads, every enterprise aims to have a real-time data analysis to make better decisions for growth in the future.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Incredible User Experience.&nbsp; </span>An enterprise mobility app must deliver an intuitive user experience. Not only should it focus on making the functionality better, but also on offering the best experience to the users. This step, in turn, will boost app adoption within the enterprise, fulfilling the organization’s aim for automation. The app must contain futuristic features such as in-app notifications, multi-platform support, offline functionality, etc., to offer an incredible user experience. <br /><span style=\"font-weight: bold; \">Event-Driven Approach. </span>Event-driven approach and architecture is the main differentiator, which fuels digital business transformation. This approach mainly revolves around the delivery of solutions that fulfill organizational objectives by offering rapid response to specific events. Moreover, the event-driven approach aims to transform the task flow based on particular circumstances. Businesses would be able to leverage dynamic opportunities to the maximum potential and provide real-time solutions by choosing the event-driven approach for their enterprise mobility applications. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Applications.jpg"},{"id":897,"title":"Contact Tracing Solutions","alias":"contact-tracing-solutions","description":"<span style=\"font-weight: bold;\">Contact tracing</span> is a set of techniques and tools that enable people and organizations to document contact events that may result in infection and notify the affected people.&nbsp; As outlined by the WHO, contact tracing comprises three steps:\r\n<ul><li>Contact identification</li><li>Contact listing</li><li>Contact follow-up</li></ul>\r\nThe basic function of any contact tracing system is to identify potential exposures and notify people who need to know. A more comprehensive solution provides preventive controls and advice that guides people through the process of identifying symptoms, reporting test results, and responding appropriately.\r\nThe two contact tracing methods that have received the most attention are manual tracing and proximity tracing using mobile apps. <span style=\"font-weight: bold;\">The manual approach</span> employs people to call the contacts of newly diagnosed patients, notify them that they are at risk, offer advice on courses of action, and follow up until they’re in the clear. The problem with the manual approach is that it’s slow, expensive, time-consuming, and certainly not applicable for every vertical and industry. <span style=\"font-weight: bold;\">Mobile proximity tracing</span> automatically logs contacts between people who are running compatible apps on their phones. While app-based anonymous proximity tracing has great value, its potential scope is limited by the fact that people must opt into using the app and the built-in privacy features make the solution unsuitable for situations in which people’s must be known, which is often the case in scenarios like a business complex or school campus\r\nTwo other approaches to contact tracing have received less attention but have a unique value. <span style=\"font-weight: bold;\">Location-based tracing </span>can leverage location data that an organization typically already collects, albeit for other purposes. That can include badge swipes and meeting calendars as well as passive data collection sources such as phone SIM cards, GPS signals, Wi-Fi location monitoring, and temperature readings. <span style=\"font-weight: bold;\">Area monitoring</span> is a preventive technique that enforces area density and capacity controls to ensure physical distancing. It can include sensor data such as temperature, ventilation, and humidity readings that might indicate that too many people are gathered in one location, or to identify individuals with elevated temperatures.<br /><br />","materialsDescription":"<h1 class=\"align-center\">Why do I need a contact tracing solution?</h1>\r\nHealth authorities advise organizations to promptly identify and isolate potentially infectious individuals as a critical step in protecting employees, customers and visitors at a worksite. If someone was at your site and later reports that they are infected with COVID-19, you need a process to help identify the people and areas that may have been exposed to potential infection. Having a comprehensive contact tracing solution can help determine who was in contact with an infected person at your worksite, and when the interaction occurred. This can help minimize the risk of a potentially infected person spreading the virus to others, and can help mitigate the risk of multiple infected employees, which could impact your business productivity. Contact tracing puts your employees and visitors at ease knowing that they will be notified if they have been exposed to an infected person, enabling them to take appropriate steps to quarantine and/or be tested for the virus. \r\n<h1 class=\"align-center\">What technologies are available to help with contact tracing, and will they integrate with my current security system?</h1>\r\nIf you have an existing security access system, you may not realize that it can be used to supplement your contact tracing program. Access systems can track an employee or visitor and determine who else was in the same area at the same time. They provide timely information which is critical for contact protocols. You can choose the amount of time to track. If an employee or visitor displays virus symptoms, these tools can tell you who that person may have come into contact with, and provide the data to notify other individuals who may have been exposed. Ongoing reports can be generated to maintain compliance and meet ever-changing regulations. As these systems are designed for employees and visitors to provide basic contact information, they can be used to generate a prescribed report as to who was in the building, when they were there and with whom they met.&nbsp; Contact tracing benefits come from the basic information a user would enter when prompted, creating a contact list and a record of compliance as to who had entered, when they did and a phone number to reach them.\r\n<h1 class=\"align-center\">What important points that any returning to work plan and contact tracing policy should address?</h1>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Easy Accessibility</span></p>\r\nContact tracing solutions need to be easy to use and, as much as possible, be compatible with the tools organizations are already using. CIO’s and human resource (HR) departments are more likely to consider solutions from companies with whom they already have relationships, or with whom their employees are already familiar. That's especially true when a quick deployment time is important. That said, solutions with a unique value proposition (certainly the case with many contact tracing tools) can solve a variety of problems faster, and so also need to be considered. If your company requires a wearable solution, for example, due to higher-than-average access security concerns, then vendors that can provide all the components of such a solution (the wearables, readers, tracking software, and signal beacons) will be a more compelling requirement than compatibility with other on-site tools.\r\nThe key is determining your needs prior to purchase. That means due diligence with building and facilities staff as well as a dedicated team to manage compliance with state and municipal COVID-19 business guidelines. Once those are determined, you can match them against the needs of your particular business and make a detailed list of the contact tracing features most important to you.\r\n<p class=\"align-center\"> <span style=\"font-weight: bold; \">Data Aggregation</span></p>\r\nNo matter what your individual business needs might be, any contact tracing solution needs to make it easy to both track and collect information. Generally, this is done via some combination of apps, wearables, Wi-Fi networking, and self-reporting. However, business analytics capabilities, in particular, should allow organizations to quickly process collected data for imminent risk and then reach out to potentially impacted employees.\r\nThat means assessing the status of exposed contacts and providing easy ways to understand the risk levels for returning employees across different worksites. IT professionals should look for solutions where the contact tracing data flow is quick and efficient all the way from collection to insight translation. And you should pay special attention to final data presentation so you can make sure it's easy for managers to understand and make quick decisions.\r\nAggregating data from attendance logs, shift management apps, and other HR management solutions is a fairly easy part of the process. Where it gets difficult is being able to effectively time-stamp and cross-reference this data with not only your various office locations but also who was in those locations at any given time. And once that hurdle is crossed, the solution also needs to use the data to determine the risk levels now faced by other employees. Each business’ needs will vary depending on location, the nature of the workforce (meaning size, distribution, and task orientation), and the complexities of the business when it comes to compliance needs and regulation. So, again, that brings you back to the importance of a thorough due diligence process before deciding on one of these solutions.\r\n<p class=\"align-center\"> <span style=\"font-weight: bold; \">Privacy and Security</span></p>\r\nOne of the key factors for businesses when considering any contact tracing application or technology is to make sure it’s in line with data protection and privacy regulations. For buyers, that means it’s essential for any contact tracing solution to maintain the company's data privacy policies, which usually also means obtaining consent from employees.\r\nThis is even more critical when it involves employees’ personal health information. Employees need to know that their personal information is only being collected for health purposes and that it will never be shared with any outside agencies, like law enforcement or immigration.\r\nAn effective, though a usually pricier option, is to select a system that's token-based. Such solutions ensure that only key data points are collected, and they generally go a long way in convincing employees to participate in the necessary data collection while still feeling comfortable from a privacy perspective.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Breaking the Participation Barrier</span></p>\r\nSuccessful contact tracing requires both participation and privacy. Clearly articulating the benefits and being transparent about how an individual’s data is used is critical to successful implementation.\r\nSo when making a buying decision, you need to put focus on not just data collection but the features you'll need to ensure buy-in from employees. To help, some contact tracing tools provide features akin to an email marketing app that give managers the ability to send out health-oriented email newsletters to employees. Others offer tight integration with team messaging and online survey apps, such as Slack or Microsoft Teams.\r\nYou should use evaluation versions and detailed conversations with sales staff to determine which ones best suit your organization. But do it soon as none of these solutions can be put in place without some significant lead times, since you'll need to handle not only customization and data integration, but also employee training and buy-in challenges.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/contact_tracing.png"}],"characteristics":[],"concurentProducts":[{"id":6614,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Hexnode-logo-with-white-background.png","logo":true,"scheme":false,"title":"Hexnode","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"hexnode","companyTitle":"Hexnode","companyTypes":["vendor"],"companyId":6864,"companyAlias":"hexnode","description":"Hexnode is a comprehensive Unified Endpoint Management solution from Mitsogo Inc. that aims to simplify how people work. The management platform streamlines the complete device lifecycle model to provide support at every stage, from device onboarding to the end of its life. Additionally, it provides a hands-free experience with automatic enrollment utilizing Knox Mobile Enrollment, Zero-touch enrollment, Apple Business Manager, and endpoint management with the aid of dynamic group allocation in the event of policies. Furthermore, Hexnode supports all major device platforms and assists in the security, monitoring, and management of both BYOD and corporate-owned devices. These capabilities make Hexnode popular for SMBs and Fortune 500 enterprises worldwide.\r\n\r\nTake a look at the ROI you can generate with the help of Hexnode.<br />https://www.hexnode.com/roi-calculator/","shortDescription":"Your one-stop solution to make all devices managed and secured.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Hexnode","keywords":"","description":"Hexnode is a comprehensive Unified Endpoint Management solution from Mitsogo Inc. that aims to simplify how people work. The management platform streamlines the complete device lifecycle model to provide support at every stage, from device onboarding to the en","og:title":"Hexnode","og:description":"Hexnode is a comprehensive Unified Endpoint Management solution from Mitsogo Inc. that aims to simplify how people work. The management platform streamlines the complete device lifecycle model to provide support at every stage, from device onboarding to the en","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Hexnode-logo-with-white-background.png"},"eventUrl":"","translationId":6614,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"30-day free trial available.","categories":[{"id":415,"title":"Mobile Enterprise Applications","alias":"mobile-enterprise-applications","description":"The term <span style=\"font-weight: bold; \">enterprise mobile application</span> is used in context of mobile apps created/brought by individual organizations for their workers to carry out functions required to run the organization.\r\nAn enterprise mobile app belonging to an organization is expected to be used by only the workers of that organization. The definition of enterprise mobility apps do not include the mobile apps that an organization create for its customers or consumers of the products or services generated by the organization. \r\nProviders of mobile enterprise application solutions create and develop apps for individual organizations that can buy instead of creating the apps themselves. Reasons for Organizations buying the apps include time and cost savings, technical expertise. Today Enterprise Mobility is playing track role for enterprise transformation.\r\nCompanies are rapidly incorporating mobile applications into their larger IT strategies, allowing them to grow their mobile presence further. Big data, the Internet of Things (IoT), and machine learning are all propelling this growth.\r\nNeed for enterprise mobility applications arose with mobile devices becoming essential in the day to day life and with employees using mobile devices for business purposes. This lead companies to adapt to either Bring Your Own Device (BYOD) or Corporate Owned, Personally Enabled (COPE) approach for Enterprise Mobility. BYOD is making significant progress in the business world, with employees using their own technology at work.\r\nOrganizations having their internal mobile teams develop the apps internally and deploy them. However, some organizations go for enterprise mobile app development company with wide experience in creating Mobile strategies and deploying the apps for Medium to Large Scale Enterprises. These companies provide options for Pre built and custom built turn-key suite of apps. ","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are corporate mobile apps?</span></h1>\r\nConventionally, corporate mobile applications can be divided into several groups.\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The first group</span></span> is applications designed only for work. Their main goal is to reduce company costs, optimize business processes, and, as a result, increase profits. Another option is an application to increase the efficiency of the analytical department, giving its users the opportunity to improve monitoring of the market, competitors, quickly collect and process data on prices, points of sale of goods, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The second group</span></span> is applications that integrate work and communication. These include corporate social networks, so popular recently. Created in the image and likeness of social networks familiar to everyone, they successfully combine work functionality and allow employees to communicate with each other, create personal pages, workgroups, communities, keep blogs, receive news about the company, share important files, create a common information base and use it at any time. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The third group</span></span> is applications for monitoring remote employees. Office workers are easy to control: most of the day they are at their workplace, and if necessary, you can organize a system of electronic passes. Remote employees are left to their own devices - it’s very difficult to check whether they arrived at the site on time and reached at all, how many points they visited in a day, and whether they used company materials and equipment to fulfill “left” orders. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The fourth group</span></span> is Service Desk and Help Desk, designed to automate the processing of client requests while providing technical support to users of IT departments. Most of these systems are online, because it is important for the user to solve the problem as quickly as possible. With their help, you can provide customer support directly from your mobile device. Applications provide an opportunity in the background to access the list of applications, view in detail individual applications, make changes to them, respond and work with comments.</li></ul>\r\n<h1 class=\"align-center\">Top 5 enterprise mobility app features you must know</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Centrally Moderated and Strongly Secured Data Infrastructure.</span> Security must never be at bay when it comes to enterprise mobility apps. In the age of information, data is undoubtedly the most valuable commodity, losing which can result in a massive loss for business enterprises. Data sharing done via enterprise mobility apps or solutions need to be monitored. Construct a centrally moderated and highly secure (multi-level security) infrastructure for enterprise mobility solutions. This approach enhances trust and ensures that critical business data remains safe always.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Automation of Processes.</span> Automation is the main factor behind the adoption of enterprise mobility in the core business processes by the organizations. Businesses aim to streamline their operations with minimal human intervention and cut back on time/cost. The number of device usage in the enterprise domain is increasing year-after-year. The growth showcases the seriousness of organizations to adopt top enterprise mobile apps for enhancing automation and processes for better efficiency. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Real-Time Analytics and Connectivity.</span> The integration of enterprise mobility applications in the existing system leverages the technology benefits for seeking better insights into the ongoing processes. Every enterprise app must have cognitive analytical capabilities to succeed. Modern organizations have to manage thousands of procedures, offerings and deal with hundreds of stakeholders at any point in time. In case of such massive data overloads, every enterprise aims to have a real-time data analysis to make better decisions for growth in the future.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Incredible User Experience.&nbsp; </span>An enterprise mobility app must deliver an intuitive user experience. Not only should it focus on making the functionality better, but also on offering the best experience to the users. This step, in turn, will boost app adoption within the enterprise, fulfilling the organization’s aim for automation. The app must contain futuristic features such as in-app notifications, multi-platform support, offline functionality, etc., to offer an incredible user experience. <br /><span style=\"font-weight: bold; \">Event-Driven Approach. </span>Event-driven approach and architecture is the main differentiator, which fuels digital business transformation. This approach mainly revolves around the delivery of solutions that fulfill organizational objectives by offering rapid response to specific events. Moreover, the event-driven approach aims to transform the task flow based on particular circumstances. Businesses would be able to leverage dynamic opportunities to the maximum potential and provide real-time solutions by choosing the event-driven approach for their enterprise mobility applications. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Applications.jpg"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":375,"title":"Mobile Enterprise Security","alias":"mobile-enterprise-security","description":" Because mobile devices are easily lost or stolen, data on those devices is vulnerable. Enterprise mobility management is a set of systems intended to prevent unauthorized access to enterprise applications and/or corporate data on mobile devices. These can include password protection, encryption and/or remote wipe technology, which allows an administrator to delete all data from a misplaced device. With many systems, security policies can be centrally managed and enforced. Such device management systems are programmed to support and cooperate with the application programming interfaces (APIs) from various device makers to increase security compliance.\r\nThe data transfer between mobile device and the enterprise should always be encrypted, for example through a VPN tunnel or over HTTPS.\r\nMobile devices in companies with &quot;bring your own device&quot; (BYOD) policies are often used both personally and professionally. In these cases, corporate IT has less control over whether malware is on the device and what damage may be caused to corporate data. Apart from careful user behavior - data storage on the mobile device should be limited and centrally organized.","materialsDescription":" <span style=\"font-weight: bold;\">What is mobile security?</span>\r\nMobile security refers to the set of technologies and practices that aim to protect mobile devices against operating system vulnerabilities, network and app attacks, or mobile malware. Technologies such as enterprise mobility management (EMM) solutions manage compliance policies and issues relating to device privilege or loss.\r\n<span style=\"font-weight: bold;\">What are mobile security threats?</span>\r\nMobile security threats are vulnerabilities or attacks that attempt to compromise your phone's operating system, internet connection, Wi-Fi and Bluetooth connections, or apps. Smartphones possess very different behaviors and capabilities compared to PCs or laptops and need to be equipped to detect attacks specific to mobile devices. Mobile devices contain unique functions and behaviors making traditional IT security solutions ineffective for securing mobile devices. One of the primary differences in how mobile devices are different from PCs and laptops is administration privileges. There are several administrators for a PC or laptop making it simple for corporate IT to install security software and monitor computers for problems. On mobile devices, the administration is handled by the device owner. The device owner is the only one that can install apps or allow other management profiles on the device. This means the burden of securing the mobile device and its data falls entirely on the user--who may not have the time or expertise to provide proper mobile device security.\r\n<span style=\"font-weight: bold;\">Why is mobile security important?</span>\r\nMobile security is very important since our mobile device is now our primary computing device. On average, users spend more than 5 hours each day on a mobile device conducting company and personal business. The shift in device usage habits has also moved the prime target for hackers from PCs to our mobile devices. Since mobile devices are now a prime target, we need to secure them and arm them with threat detection and malware protection just like PCs. Smartphones are able to circumvent traditional security controls, and typically represent a massive blind spot for IT and security teams. Hackers know this, which no doubt contributed to the number of smartphone attacks recorded between January and July 2016. The number of attacks nearly doubled compared to the last six months of 2015. During that same time period, smartphones accounted for 78% of all mobile network infections.\r\n<span style=\"font-weight: bold;\">Which mobile security is best for enterprises?</span>\r\nThere are a number of mobile security solutions available on the market, but identifying which mobile security is best for enterprises entails using specific criteria. As is often the case, solutions designed for consumers and end-users may not be as robust, full-featured, reliable and scalable as solutions designed specifically for the enterprise. In particular, mobile security solutions that are suitable for enterprise use should include scalability, autonomous functionality, machine learning, on-device operation, and protection from zero-day threats. Enterprises also need to consider flexible deployment models to take advantage of existing infrastructure or cloud computing environments.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Security.png"},{"id":850,"title":"Mobile Data Protection (BYOD)","alias":"mobile-data-protection-byod","description":"The first and best defense in securing BYODs begins with the same requirements you apply to devices that are already on your network. These security measures include enforcing strong passcodes on all devices, antivirus protection and data loss prevention (DLP), full-disk encryption for disk, removable media and cloud storage, mobile device management (MDM) to wipe sensitive data when devices are lost or stolen, and application control.\r\nYou should always extend encryption to both data in transit and data at rest. Protecting your devices with strong passwords means you make it incredibly difficult for someone to break in and steal data. But if somehow your device-level password is compromised, encrypting the data stored on the device provides a second level of security a hacker must get through in order to steal your data.\r\nYou should encourage users to think of the extra layers of security as helpful tools that give them the ability to use their own devices within the workplace. By password protecting devices, a user acknowledges accountability and responsibility for protecting their data.\r\nIn addition to applying passcodes and antivirus prevention to your devices, you should apply a custom level of application control to BYODs. If applications are available to employees on the internal network, they should be able to access them offsite through a VPN or email software.\r\nA successful BYOD program allows your users to be productive outside of their scheduled work hours while also giving them the flexibility to do the things they like to do when they’re not working—like update their status or enjoy playing an interactive game.\r\nWhatever decision you make for your BYOD policy, be sure that it’s enforceable and enables IT to deploy software remotely.","materialsDescription":" <span style=\"font-weight: bold;\">How can I control apps on BYOD devices?</span>\r\nThe best way IT can control apps on BYOD devices is to have an acceptable use policy in place. Since BYOD adoption has picked up, IT pros have less control over the apps employees use. A policy that lays out expectations and consequences for users can improve the success of your BYOD initiative. Mobile device management (MDM) systems also offer application controls through their blacklisting and whitelisting features. In addition, those with auto-quarantine or remote wipe capabilities also help in the event that a user installs non-compliant apps on his or her device.\r\n<span style=\"font-weight: bold;\">How can my organization create a BYOD policy?</span>\r\nEvery organization’s BYOD policy is a little different because policies are most effective when they’re organization-specific. The most important thing you can do is create a policy as soon as you decide to allow users to bring their own devices to work. The basic points of good BYOD programs address the same things: how users should protect devices, what they can and can’t access and what will happen if and when they leave the company.\r\nA strong BYOD policy should also consider device selection, reimbursement, MDM, device security and mobile application security. Also think about how you’ll enforce BYOD policy once it’s in place.\r\n<span style=\"font-weight: bold;\">What mobile app delivery options does my department have?</span>\r\nThere are four good mobile app delivery approaches, but each has pitfalls.\r\nEnterprise app stores give IT licensing and compliance control and let users download pre-approved mobile applications, but they require a lot of maintenance and resources. Web apps are compatible with different devices and don’t need a distribution system, but without an Internet connection, they aren’t practical. Cloud file-sharing services are good for app delivery since most employees are already familiar with services such as Dropbox. If you chose the cloud option, you’ll have to use or develop cloud-based mobile apps or pay for cloud storage services. And mobile desktop virtualization lets users connect to a PC environment and stores all sensitive data on servers instead of devices. But for desktop virtualization on mobile devices to work, users need a reasonably large screen and a reliable Internet connection.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_BYOD.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":983,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Skype_for_Business.png","logo":true,"scheme":false,"title":"Microsoft Skype for Business","vendorVerified":0,"rating":"2.00","implementationsCount":6,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-skype-for-business","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for Business Basic in comparison to the Skype for Business client, please visit this page: Skype for Business client comparision chart&nbsp; Note: This Skype for Business Basic MSI desktop client provides presence, instant messaging and conferencing features. If you are licensed for Office 365 ProPlus, Office 365 Enterprise E3 or Office 365 Enterprise E4, you are also licensed for the full Skype for Business Windows desktop client, which includes additional features including advanced telephony support, archiving &amp; compliance features. Please download full Skype for Business Windows desktop client from the Office 365 Software portal following the steps in Install Skype for Business on your PC.","shortDescription":"Microsoft Skype for Business gives you instant messaging (IM), audio and video calls, online meetings, availability (presence) information, and sharing capabilities all from one, easy-to-use program.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":5,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Skype for Business","keywords":"Business, Skype, client, Office, features, Basic, desktop, Microsoft","description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for B","og:title":"Microsoft Skype for Business","og:description":"Microsoft Skype for Business Basic gives you presence, instant messaging (IM), audio and video calls, online meetings, and sharing capabilities with the latest User Interface.. This is free download. For more information about features available in Skype for B","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Skype_for_Business.png"},"eventUrl":"","translationId":984,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":56,"title":"Web Conferencing Applications"}],"testingArea":"","categories":[{"id":367,"title":"Web Conferencing Applications","alias":"web-conferencing-applications","description":" Web conferencing is the common name for technology and tools for online meetings and real-time collaboration. Web conferencing allows you to conduct online presentations, collaborate on documents and applications, view websites, videos, images.\r\nWeb conferences, as a rule, are Internet services that require the installation of a client program on each participant’s computer. Some services also provide access to a web conference via a browser using flash, java or a special plug-in.\r\nServices for web conferencing can include features and tools such as screen sharing (screen sharing or individual applications), whiteboard (interactive whiteboard), the ability to show web presentations, co-browsing (the ability to synchronously browse web pages), tools for annotations, monitoring the presence of participants, text chat, integrated VoIP communication, video communication, the ability to change the leader, the ability to give control over the mouse and keyboard, meeting moderation tools, feedback collection tools (on example, polls), tools for scheduling and inviting participants, the ability to record the progress of a web conference.\r\nOften, web conferencing is used with Internet services for audio and video calls (for example, Skype) or they provide conference calling via a regular telephone.","materialsDescription":" What is the first thing that strikes you when we look at businessmen who are trying to establish communication with each other online? All of them require: “Give more opportunities for web conferencing!”. Therefore, it is not at all surprising that the WebRTC technology is gaining the favor of an increasing number of small and medium-sized businesses.\r\nA recent study conducted by Software Advice showed that more than half of employees in small businesses prefer web conferences, noting their efficiency and usability. The advantages are especially noticeable in comparison with communications via telephone or the use of special applications. However, the benefits of web conferencing do not end there - according to the study, they not only increase the speed and quality of online meetings, but also provide a lot of opportunities for collaboration. In addition, and this is obvious, they reduce travel costs.\r\n<span style=\"font-weight: bold;\">Speed ​​and quality come first.</span>\r\nIt is worth noting that now small and medium businesses are almost gone from the use of communication hardware and use desktop computers and mobile devices. Despite the fact that audio and video conferences are still very popular (they are used by 45% and 50% of users, respectively), web conferences are actively replacing them. Judge for yourself - according to statistics, every third user selects them as a means of communication after the first experience of use.\r\nThe main reason for such a rapid growth in popularity is the speed and quality that web conferencing users provide. According to respondents, the main advantage of web conferences is the ability to organize a meeting much faster than before. Now there is no need to spend time on installing special applications like Skype or similar - any communication systems using any third-party programs are a thing of the past. Also worth noting is the ability to connect to the web conference literally in one click.\r\nMore than 40% of the people surveyed showed dissatisfaction with the tedious procedure of entering authorization data, noting the simplicity and convenience of connecting to the WebRTC web conference. All you need is access to the Internet!\r\n<span style=\"font-weight: bold;\">We work in a team</span>\r\nIt is no secret that the use of web conferencing significantly reduces the company's travel expenses. After all, booking tickets, searching for hotels and meeting places can result in a decent amount, which will seriously hurt the company's income. Using web conferences, you get the opportunity to arrange business meetings, even with overseas partners, without leaving your office. But that's not all! Web conferencing offers a range of tools to overcome language barriers. For example, in the field of healthcare, videoconferencing has been used to establish consultations between doctors and patients from completely different countries. With the help of online translators and other special features of web conferences, people can get the necessary help from qualified foreign specialists.\r\nDo not forget that web conferencing is not only a convenient way to hold a video call. You can arrange trainings for your team using file transfer and document display functions, as well as conduct job interviews without wasting time.\r\nIt is interesting to note that small and medium-sized businesses share their product samples with prospective clients using web conferences, turning them into a powerful marketing tool. This brings the business to a fundamentally new level, allowing the company to take a leading position in its industry!","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_Conferencing_Applications.png"},{"id":415,"title":"Mobile Enterprise Applications","alias":"mobile-enterprise-applications","description":"The term <span style=\"font-weight: bold; \">enterprise mobile application</span> is used in context of mobile apps created/brought by individual organizations for their workers to carry out functions required to run the organization.\r\nAn enterprise mobile app belonging to an organization is expected to be used by only the workers of that organization. The definition of enterprise mobility apps do not include the mobile apps that an organization create for its customers or consumers of the products or services generated by the organization. \r\nProviders of mobile enterprise application solutions create and develop apps for individual organizations that can buy instead of creating the apps themselves. Reasons for Organizations buying the apps include time and cost savings, technical expertise. Today Enterprise Mobility is playing track role for enterprise transformation.\r\nCompanies are rapidly incorporating mobile applications into their larger IT strategies, allowing them to grow their mobile presence further. Big data, the Internet of Things (IoT), and machine learning are all propelling this growth.\r\nNeed for enterprise mobility applications arose with mobile devices becoming essential in the day to day life and with employees using mobile devices for business purposes. This lead companies to adapt to either Bring Your Own Device (BYOD) or Corporate Owned, Personally Enabled (COPE) approach for Enterprise Mobility. BYOD is making significant progress in the business world, with employees using their own technology at work.\r\nOrganizations having their internal mobile teams develop the apps internally and deploy them. However, some organizations go for enterprise mobile app development company with wide experience in creating Mobile strategies and deploying the apps for Medium to Large Scale Enterprises. These companies provide options for Pre built and custom built turn-key suite of apps. ","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are corporate mobile apps?</span></h1>\r\nConventionally, corporate mobile applications can be divided into several groups.\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The first group</span></span> is applications designed only for work. Their main goal is to reduce company costs, optimize business processes, and, as a result, increase profits. Another option is an application to increase the efficiency of the analytical department, giving its users the opportunity to improve monitoring of the market, competitors, quickly collect and process data on prices, points of sale of goods, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The second group</span></span> is applications that integrate work and communication. These include corporate social networks, so popular recently. Created in the image and likeness of social networks familiar to everyone, they successfully combine work functionality and allow employees to communicate with each other, create personal pages, workgroups, communities, keep blogs, receive news about the company, share important files, create a common information base and use it at any time. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The third group</span></span> is applications for monitoring remote employees. Office workers are easy to control: most of the day they are at their workplace, and if necessary, you can organize a system of electronic passes. Remote employees are left to their own devices - it’s very difficult to check whether they arrived at the site on time and reached at all, how many points they visited in a day, and whether they used company materials and equipment to fulfill “left” orders. </li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">The fourth group</span></span> is Service Desk and Help Desk, designed to automate the processing of client requests while providing technical support to users of IT departments. Most of these systems are online, because it is important for the user to solve the problem as quickly as possible. With their help, you can provide customer support directly from your mobile device. Applications provide an opportunity in the background to access the list of applications, view in detail individual applications, make changes to them, respond and work with comments.</li></ul>\r\n<h1 class=\"align-center\">Top 5 enterprise mobility app features you must know</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Centrally Moderated and Strongly Secured Data Infrastructure.</span> Security must never be at bay when it comes to enterprise mobility apps. In the age of information, data is undoubtedly the most valuable commodity, losing which can result in a massive loss for business enterprises. Data sharing done via enterprise mobility apps or solutions need to be monitored. Construct a centrally moderated and highly secure (multi-level security) infrastructure for enterprise mobility solutions. This approach enhances trust and ensures that critical business data remains safe always.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Automation of Processes.</span> Automation is the main factor behind the adoption of enterprise mobility in the core business processes by the organizations. Businesses aim to streamline their operations with minimal human intervention and cut back on time/cost. The number of device usage in the enterprise domain is increasing year-after-year. The growth showcases the seriousness of organizations to adopt top enterprise mobile apps for enhancing automation and processes for better efficiency. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Real-Time Analytics and Connectivity.</span> The integration of enterprise mobility applications in the existing system leverages the technology benefits for seeking better insights into the ongoing processes. Every enterprise app must have cognitive analytical capabilities to succeed. Modern organizations have to manage thousands of procedures, offerings and deal with hundreds of stakeholders at any point in time. In case of such massive data overloads, every enterprise aims to have a real-time data analysis to make better decisions for growth in the future.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Incredible User Experience.&nbsp; </span>An enterprise mobility app must deliver an intuitive user experience. Not only should it focus on making the functionality better, but also on offering the best experience to the users. This step, in turn, will boost app adoption within the enterprise, fulfilling the organization’s aim for automation. The app must contain futuristic features such as in-app notifications, multi-platform support, offline functionality, etc., to offer an incredible user experience. <br /><span style=\"font-weight: bold; \">Event-Driven Approach. </span>Event-driven approach and architecture is the main differentiator, which fuels digital business transformation. This approach mainly revolves around the delivery of solutions that fulfill organizational objectives by offering rapid response to specific events. Moreover, the event-driven approach aims to transform the task flow based on particular circumstances. Businesses would be able to leverage dynamic opportunities to the maximum potential and provide real-time solutions by choosing the event-driven approach for their enterprise mobility applications. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Mobile_Enterprise_Applications.jpg"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. 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