Categories
Values
Reduce Costs
Enhance Staff Productivity
Ensure Security and Business Continuity
Improve Customer Service
Reduce Production Timelines
Ensure Compliance
Increase Customer Base
Expand Sales Geography
Support Customers
About Product
Description
Naumen Contact Center (previously Naumen Phone) - a full-featured software solution for the construction of large and medium-sized contact centers. Creating a call center on the basis of our decision, you do not have to spend money on integration and support of products from different suppliers, as Naumen Contact Center has everything you need to work effectively.
The solution includes a communication platform with the component Omni-Channel, Project Management Information System and forecasting workload (WFM), as well as workstations operator and supervisor.
Communication platform Naumen Contact Center provides job telephony, as well as the reception and processing of applications through other channels (e-mail, fax, SMS, web chat, instant messengers, social media, mobile applications). The solution uses SIP-protocol, which allows you to connect VoIP-gateways and user terminals from various manufacturers, providing complete freedom of choice of server and telecommunications equipment.
The server part of NSS is based on free software: Linux operating system, as well as the database can be used Posgtre SQL or Oracle. In the workplace it is permitted to use different operating systems Windows, Linux and MacOS.
