Omilia - Conversational IVR DiaManT
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Omilia - Conversational IVR DiaManT

Omilia

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PitchThe DiaManT® platform provides the infrastructure and core capabilities to power an omni-channel conversational experience.

Product features

Description

Omilia’s Dialog Management Technology is the hub for conversational care on all channels. DiaManT® can interact with users via Speech, Text, or GUI input; inbound and outbound from the IVR, Web-Chat or even from any enabled Mobile application, delivering true continuity for seamless cross-channel service in the form of Plug-Ins; omMobile®, omChat®, omIVR®. DiaManT® is home to Omilia’s deepNLU® Engine that works to extract meaning from free, unstructured language. The deepNLU® Engine makes it possible to understand customer requests and intents with human-like accuracy. Because the engine is context aware and retains memory, it is capable of running entire end-to-end conversations with customers. Omilia provides pre-packaged applications for specific verticals and languages. The DiaManT® Xpert® Packages come with a fully pre-loaded intelligent Virtual Agent providing out-of-the-box recognition and understanding of all key domain concepts. Xpert® packages come with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.

Problems that the product solves

Low quality of customer service

No automated business processes

Values

Reduce Costs

Ensure Security and Business Continuity

Improve Customer Service

Competitive products

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