Categories
Values
Enhance Staff Productivity
Reduce Costs
Ensure Security and Business Continuity
Improve Customer Service
Support Decision Making
Ensure Compliance
Increase Customer Base
Description
Go beyond CRM software
Transform your front office and deliver real-time customer engagement
Want to reach a new level of customer engagement? Deliver seamless and personalized customer experiences across all channels – with SAP Hybris solutions powered by SAP HANA. These solutions go beyond traditional customer relationship management (CRM) software. They use in-memory and Big Data technologies to drive digital transformation and smoothly integrate marketing, commerce, sales, and customer service.
Sales
Get the deep customer and social insights you need to make an impact in every deal – anytime, anywhere – with our advanced sales CRM software. Engage customers, improve sales performance, streamline the order-to-cash process, and more.
Marketing
Make every customer feel like your only customer. Our next-gen CRM marketing suite gives you real-time insight into customers’ needs and wants – so you can deliver contextual, individualized customer experiences across all channels.
Commerce
Provide a personalized digital shopping experience with our solutions for mobile, social, and e-commerce. Take advantage of real-time inventory management, data-driven customization, cost-effective order fulfillment, and more.
Service
Give your omni-channel service reps the customer visibility and real-time problem-solving tools they need to win loyalty and cut costs. Empower field service technicians with mobile access to information, service requests, and analytics.
Deployment options
Choose the right CRM implementation approach for your business. SAP offers cloud and on-premise CRM – and both let you extend functionality to your mobile devices.
Cloud CRM Deployment
Get up and running quickly – and take advantage of affordable, subscription-based pricing – with our cloud CRM portfolio, SAP Hybris Cloud for Customer. The portfolio offers three solutions that can be licensed separately: SAP Hybris Cloud for Sales, SAP Hybris Cloud for Service, and SAP Hybris Cloud for Social Engagement. The portfolio also features SAP Digital CRM (for smaller sales teams).
On-Premise CRM Deployment
SAP Customer Relationship Management (SAP CRM) offers secure, on-premise support for your sales, marketing, service, and interaction center activities. The modular structure of SAP CRM allows you to license and pay for only the functionality and number of users that you require at any given time.
