SAP CRM
Offer a reference bonus
2.40

SAP CRM

SAP

ROI-
USD
Using19
Selling13

PitchThe SAP CRM application is an integrated CRM software manufactured by SAP SE that targets business software requirements of midsize and large organizations in all industries and sectors.

Product features

Description

Go beyond CRM software

Transform your front office and deliver real-time customer engagement

Want to reach a new level of customer engagement? Deliver seamless and personalized customer experiences across all channels – with SAP Hybris solutions powered by SAP HANA. These solutions go beyond traditional customer relationship management (CRM) software. They use in-memory and Big Data technologies to drive digital transformation and smoothly integrate marketing, commerce, sales, and customer service.

Sales

Get the deep customer and social insights you need to make an impact in every deal – anytime, anywhere – with our advanced sales CRM software. Engage customers, improve sales performance, streamline the order-to-cash process, and more.

Marketing

Make every customer feel like your only customer. Our next-gen CRM marketing suite gives you real-time insight into customers’ needs and wants – so you can deliver contextual, individualized customer experiences across all channels.

Commerce

Provide a personalized digital shopping experience with our solutions for mobile, social, and e-commerce. Take advantage of real-time inventory management, data-driven customization, cost-effective order fulfillment, and more.

Service

Give your omni-channel service reps the customer visibility and real-time problem-solving tools they need to win loyalty and cut costs. Empower field service technicians with mobile access to information, service requests, and analytics.

Deployment options

Choose the right CRM implementation approach for your business. SAP offers cloud and on-premise CRM – and both let you extend functionality to your mobile devices.

Cloud CRM Deployment

Get up and running quickly – and take advantage of affordable, subscription-based pricing – with our cloud CRM portfolio, SAP Hybris Cloud for Customer. The portfolio offers three solutions that can be licensed separately: SAP Hybris Cloud for Sales, SAP Hybris Cloud for Service, and SAP Hybris Cloud for Social Engagement. The portfolio also features SAP Digital CRM (for smaller sales teams).

On-Premise CRM Deployment

SAP Customer Relationship Management (SAP CRM) offers secure, on-premise support for your sales, marketing, service, and interaction center activities. The modular structure of SAP CRM allows you to license and pay for only the functionality and number of users that you require at any given time.

Values

Enhance Staff Productivity

Reduce Costs

Ensure Security and Business Continuity

Improve Customer Service

Support Decision Making

Ensure Compliance

Increase Customer Base

Characteristics (CRM)

Collaborative CRM

Avaliable

Website Integration

API

Cloud-based

Avaliable

Mobile Version

N/A

Customer Service

Avaliable

Contact Center

N/A

Sales Management

Avaliable

Email Marketing

N/A

Contact Management

N/A

Lead Segmentation and Automated Nurture

N/A

Campaign Tracking

N/A

Task Management

N/A

Task Prioritization

N/A

Workflow Automation

Avaliable

Role Permission

Avaliable

Web Activity Tracking

N/A

Sales Forecasting

Avaliable

Sales Pipeline

Avaliable

Sales Metrics

N/A

Customers Document Flow

Avaliable

VoIP

N/A

Social Media Integration

N/A

SMS Marketing

N/A

Invoices

Avaliable

Quotes Creating

Avaliable

Marketing Calendar

N/A

Image Library

N/A

Chat

N/A

Polls

N/A

Scheduled Emailing

Yes

Email Templates

N/A

Email Newsletters

N/A

Microsoft Office 365 Integration

N/A

Google Ads Integration

N/A

GMail Integration

N/A

Oracle Integration

N/A

SAP Integration

N/A

A/B Testing

N/A

Reports

N/A

Real-time Sales Alerts

N/A

User Forums

N/A

Two-factor Authentication

Yes

Single Sign-On Support

Avaliable

Auto Spam Checking

N/A

IoT Connection

N/A

Sales Gamification

Avaliable

Trial (days)

14

Competitive products

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