SugarCRM
Offer a reference bonus
1.70

SugarCRM

SugarCRM

-
ROI-
USD
Using2
Selling18

PitchSugarCRM collects every bit of critical information across sales, service and marketing. It easily integrates with any application.

Product features

Description

Sales

Optimize Every Sales Engagement

Maximize your sales productivity. Increase win rates in your sales pipeline with personalized dashboards and personal productivity tools. Get rich customer insight and collaborative selling tools.

Customer Service

Deliver Exceptional Support

Provide exceptional service and support by using Sugar for rapid customer insight and real-time collaboration. Understand and meet customer needs, whether from a help desk, a call center, or a social media community.

Marketing

Deliver Personalized Marketing

Attract more prospects and create more opportunities with less effort. Engage with your customers at an individual level through relevant, actionable insights. Optimize future marketing efforts by clearly capturing and understanding the return on your marketing spend.

Mobile CRM

Empower your Mobile Workforce

SugarCRM Mobile puts your customer information at your fingertips no matter where you are. With SugarCRM Mobile’s native apps for popular phones and tablets, you’ll have the details you need for a productive customer engagement.

Platform

CRM Industry's Most Flexible Platform

Sugar delivers the flexibility, agility, and simplicity to make it your own. Run your Sugar anywhere you want -- hosted and managed by SugarCRM or by one of our partners in the cloud or deploy on a public cloud or on-premise. Automate complex business processes. Rapidly develop and deliver a solution that is custom-built for your organization.

Problems that the product solves

Low quality of customer service

High costs of routine operations

No automated business processes

Failure to attract new customers

Customer retention

Low quality of customer support

Values

Reduce Costs

Improve Customer Service

Increase Customer Base

Characteristics (CRM)

Collaborative CRM

Avaliable

Website Integration

API, Web forms, Landing

Cloud-based

Avaliable

Mobile Version

Avaliable

Customer Service

Avaliable

Contact Center

N/A

Sales Management

Avaliable

Email Marketing

Avaliable

Contact Management

N/A

Lead Segmentation and Automated Nurture

Avaliable

Campaign Tracking

Avaliable

Task Management

Avaliable

Task Prioritization

Avaliable

Workflow Automation

Avaliable

Role Permission

N/A

Web Activity Tracking

N/A

Sales Forecasting

N/A

Sales Pipeline

Avaliable

Sales Metrics

Yes

Customers Document Flow

N/A

VoIP

N/A

Social Media Integration

Avaliable

SMS Marketing

N/A

Invoices

Avaliable

Quotes Creating

Avaliable

Marketing Calendar

Avaliable

Image Library

N/A

Chat

Avaliable

Polls

N/A

Scheduled Emailing

Yes

Email Templates

N/A

Email Newsletters

N/A

Microsoft Office 365 Integration

N/A

Google Ads Integration

N/A

GMail Integration

Avaliable

Oracle Integration

N/A

SAP Integration

N/A

A/B Testing

N/A

Reports

Avaliable

Real-time Sales Alerts

Avaliable

User Forums

N/A

Two-factor Authentication

N/A

Single Sign-On Support

N/A

Auto Spam Checking

N/A

IoT Connection

N/A

Sales Gamification

N/A

Trial (days)

N/A

Competitive products

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