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For compatibility in today&rsquo;s heterogeneous operating environments, the solution supports multiple platforms for both host and remote systems, including Windows, Linux, and Mac OS X. All hosts can also be securely accessed from Microsoft Pocket PC devices or Web browsers.</p>\r\n<p>Helpdesk personnel can quickly start a remote control session with a machine that does not have pcAnywhere installed; can remotely control mouse and keyboard input over a network, modem-to-modem, direct cable connection, or standard Internet connection utilizing a Web browser; and can transfer files or folders while troubleshooting a device.</p>\r\n<p>A new gateway component enables real-time discovery of multiple devices behind firewalls and NAT devices, mitigating private dynamic IP challenges and minimizing port opening or forwarding. 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When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. 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Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5941,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/ISL_Online_Logo.png","logo":true,"scheme":false,"title":"ISL Online Remote Access","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"isl-online-remote-access","companyTitle":"ISL Online","companyTypes":["vendor"],"companyId":8794,"companyAlias":"isl-online","description":"<p><span style=\"font-weight: bold;\">The Most Reliable Remote Desktop Software</span></p>\r\n<p>Meet the secure and reliable remote desktop software to support your customers or access unattended computers. It's affordable and it just works!</p>\r\n<p><span style=\"font-weight: bold;\">End-to-End Encryption (E2EE)</span></p>\r\n<p>ISL Online uses the RSA 2048/4096-bit public/private key exchange to negotiate symmetrical AES 256-bit end-to-end encryption to protect the data transfer between the local and remote computers.</p>\r\n<p><span style=\"font-weight: bold;\">Help Clients Faster than Ever</span></p>\r\n<p>Users on the move need help? Quickly connect and troubleshoot their computers or mobile devices remotely.</p>\r\n<p><span style=\"font-weight: bold;\">Hundreds of Computers Available Anytime, Anywhere</span></p>\r\n<p>Set up permanent access by installing a remote access agent on any Windows or Mac computer. Securely connect and manage any server or remote computer from your list or exchange files.</p>\r\n<p><span style=\"font-weight: bold;\">Perfect for Remote Work</span></p>\r\n<p>Configure your office computer for telework in less than a minute. 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TeamViewer lets you remote in to computers or mobile devices located anywhere in the world and use them as though you were there. Plus, you can remotely connect to servers, commercial-grade machines, and IoT devices from anywhere, at any time through our secure global remote access network.\r\n<span style=\"font-weight: bold;\">One integrated solution for all your remote connectivity needs.</span>\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Remote Support</span></span>\r\n<span style=\"font-style: italic;\">Deliver Instant Remote Support to Customers and Employees</span>\r\nTech mishaps happen. Computer glitches, system crashes, and device failures can bring business to a standstill. 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Even mobile devices and servers can be securely accessed — all without VPN.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Top Features:</span></span>\r\n<ul> <li>Permanent access for unattended devices</li> <li>Wake-on-LAN and remote rebooting</li> <li>Black screen for private remote access</li> <li>Secure, flexible file sharing</li> <li>Remote Printing for Windows and MacOS</li> </ul>\r\n\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Mobile Device Support</span></span>\r\n<span style=\"font-style: italic;\">Support Mobile and Commercial-Grade Devices — Anywhere, Anytime</span>\r\nNeed to access, manage, and support mobile devices, even when no one’s there? 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Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5947,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Logmein__logo_.png","logo":true,"scheme":false,"title":"Logmein Pro","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"logmein-pro","companyTitle":"LogMeIn","companyTypes":["supplier","vendor"],"companyId":4494,"companyAlias":"logmein","description":"<p><span style=\"font-weight: bold;\">Maintain Day-to-day Operations with the Most Reliable Remote Access Tool</span></p>\r\n<p>Ensure peace of mind, flexibility, and productivity from anywhere with LogMeIn Pro.</p>\r\n<p><br /><span style=\"font-weight: bold;\">Access to your files</span></p>\r\n<p>Simplify access to your work and store, share, and collaborate across all of your devices.</p>\r\n<p><span style=\"font-weight: bold;\">Access to your applications</span></p>\r\n<p>Easy access to your most commonly visited websites, cloud and desktop applications.</p>\r\n<p><span style=\"font-weight: bold;\">Access on the go</span></p>\r\n<p>Fast, easy remote access to your PC or Mac from your browser, desktop, or iOS and Android.</p>\r\n<p><span style=\"font-weight: bold;\">Remote Control</span></p>\r\n<p>Quickly access your computer desktop as if you were sitting in front of it.</p>\r\n<p><span style=\"font-weight: bold;\">Unlimited Users</span></p>\r\n<p>Extend computer and file access to anyone for instant collaboration.</p>\r\n<p><span style=\"font-weight: bold;\">Password Management</span></p>\r\n<p>Complimentary access to LastPass to store all accounts in a secure password vault.</p>\r\n<p><span style=\"font-weight: bold;\">1TB File Storage</span></p>\r\n<p>Easily store all of your files, access them from anywhere, and quickly share with anyone.</p>\r\n<p><span style=\"font-weight: bold;\">Remote Printing</span></p>\r\n<p>Print documents from a remote computer to the nearest local printer.</p>\r\n<p><span style=\"font-weight: bold;\">Multi-Monitor Display</span></p>\r\n<p>View multiple remote monitors presented 1:1 on your local screens.</p>","shortDescription":"Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":18,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Logmein Pro","keywords":"","description":"<p><span style=\"font-weight: bold;\">Maintain Day-to-day Operations with the Most Reliable Remote Access Tool</span></p>\r\n<p>Ensure peace of mind, flexibility, and productivity from anywhere with LogMeIn Pro.</p>\r\n<p><br /><span style=\"font-weight: bold;\">Acces","og:title":"Logmein Pro","og:description":"<p><span style=\"font-weight: bold;\">Maintain Day-to-day Operations with the Most Reliable Remote Access Tool</span></p>\r\n<p>Ensure peace of mind, flexibility, and productivity from anywhere with LogMeIn Pro.</p>\r\n<p><br /><span style=\"font-weight: bold;\">Acces","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Logmein__logo_.png"},"eventUrl":"","translationId":5948,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":136,"title":"Remote Desktop Software"}],"testingArea":"","categories":[{"id":878,"title":"Remote Desktop Software","alias":"remote-desktop-software","description":"The term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5949,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/splashtop_logo.png","logo":true,"scheme":false,"title":"Splashtop Business Access","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"splashtop-business-access","companyTitle":"Splashtop","companyTypes":["vendor"],"companyId":8798,"companyAlias":"splashtop","description":"<p><span style=\"font-weight: bold;\">Splashtop Business Access &ndash; Remote Access Software</span></p>\r\n<p>Fast, simple, secure remote computer access for individuals and teams.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Splashtop Business Access Key Features</span></p>\r\n<p><span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">High Performance</span></span></p>\r\n<p>Splashtop Business Access uses the same high-performance engine that powers our award-winning consumer products used by millions. Enjoy HD quality, sound, and fast connections.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Access from Any Device</span></span></p>\r\n<p>Get unattended remote access to your Windows, Mac, and Linux computers from Windows, Mac, iOS, Android, and Chrome browser/Chromebook. Just install the free Splashtop Business app on all the devices you want to remote from.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Easy Deployment</span></span></p>\r\n<p>Create your own deployment streamer that automatically binds to your account. Or download the standard streamer and log in using your Splashtop ID and password. It&rsquo;s easy to migrate from LogMeIn and other remote solutions!</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Robust Security</span></span></p>\r\n<p>All remote sessions are protected by security features including TLS and 256-bit AES encryption, device authentication, two-step verification, and multiple 2nd-level password options. All connections, file transfers, and management events are logged. Learn more about SOC 2, GDPR, and HIPAA standards compliance.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">File Transfer</span></span></p>\r\n<p>Easily transfer files between computers. You can drag-and-drop files between computers and you can also transfer files without starting a remote session!</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Remote Print</span></span></p>\r\n<p>Select the file you need from your remote computer and print it on your local printer instantly. No need to transfer files or fax printed documents.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Business Access Pro &ndash; Exclusive Features</span></p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Multi-to-Multi Monitor pro</span></span></p>\r\n<p>View multiple remote screens from multi-monitor systems at the same time, including multi-to-one and multi-to-multi.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">User Management pro</span></span></p>\r\n<p>Enable your entire team to use remote access. Invite users and set their roles and access permissions. Allow access to specific computers.</p>\r\n<p><span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Chat pro</span></span></p>\r\n<p>Chat with the user at the remote computer while in a session or outside a session.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Share My Desktop pro</span></span></p>\r\n<p>Broadcast your Windows desktop in view-only mode via a simple web link that can be viewed in almost any web browser. No app download or plug-in required.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Remote Reboot pro</span></span></p>\r\n<p>Reboot the remote computer from your Splashtop app or web console. Choose Normal or Safe Mode reboot.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Remote Wake pro</span></span></p>\r\n<p>Remotely wake up your computer. The target computers must support Wake-on-LAN and be connected via LAN cable. And another computer on the same network must be powered on.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Session Recording pro</span></span></p>\r\n<p>Record remote access sessions. Use the Screen Recording button in your remote access window to start and stop recording. All recordings are saved to your local computer.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Two users into one computer pro</span></span></p>\r\n<p>Two members of a team can remotely access a computer at the same time. Requires 2 user licenses.</p>","shortDescription":"Remotely access your Windows PCs and Macs from your smartphone, tablet, or another computer – Just like you’re sitting in front of the computer.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":13,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Splashtop Business Access","keywords":"","description":"<p><span style=\"font-weight: bold;\">Splashtop Business Access &ndash; Remote Access Software</span></p>\r\n<p>Fast, simple, secure remote computer access for individuals and teams.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Splashtop Business Access","og:title":"Splashtop Business Access","og:description":"<p><span style=\"font-weight: bold;\">Splashtop Business Access &ndash; Remote Access Software</span></p>\r\n<p>Fast, simple, secure remote computer access for individuals and teams.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Splashtop Business Access","og:image":"https://old.roi4cio.com/fileadmin/user_upload/splashtop_logo.png"},"eventUrl":"","translationId":5950,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":136,"title":"Remote Desktop Software"}],"testingArea":"","categories":[{"id":878,"title":"Remote Desktop Software","alias":"remote-desktop-software","description":"The term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5952,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Anydesk_Logo.png","logo":true,"scheme":false,"title":"AnyDesk","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"anydesk","companyTitle":"AnyDesk","companyTypes":["vendor"],"companyId":8799,"companyAlias":"anydesk","description":"<p><span style=\"font-weight: bold;\">AnyWhere. AnyTime. AnyDesk</span></p>\r\n<p>AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Multi-platform support</span></p>\r\n<p>AnyDesk works across all your devices and operating systems: Windows, macOS, iOS, Android, Linux, FreeBSD and even your Raspberry Pi!</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Online collaboration</span></span></p>\r\n<p>Collaborate and communicate with ease, whether you&rsquo;re holding online meetings and presentations or working on the same document from the other side of the world.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Built-in file transfer</span></span></p>\r\n<p>Simply copy and paste or use the new transfer tab to transfer files between computers.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Lightweight</span></span></p>\r\n<p>No administrative privileges or installation needed. Simply download the 3MB file and you&rsquo;re off. Require unattended access to your computer when you&rsquo;re on the road? No problem, you&rsquo;ll just need to install and set a password.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Make it yours</span></span></p>\r\n<p>Customize the AnyDesk user interface to give customers a remote desktop experience consistent with your brand.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Record sessions</span></span></p>\r\n<p>Both the IT professional and the user whose computer they access can get a recording of each session. This adds an extra level of security and is handy for training purposes too.</p>\r\n<p><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Own network</span></span></p>\r\n<p>No cloud, no problem. If you need full control of your data, setting up your own Enterprise Network is easy. Unencrypted data will never leave your DMZ.</p>","shortDescription":"Connect to a computer remotely, be it from the other end of the office or halfway around the world.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"AnyDesk","keywords":"","description":"<p><span style=\"font-weight: bold;\">AnyWhere. AnyTime. AnyDesk</span></p>\r\n<p>AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Multi-pla","og:title":"AnyDesk","og:description":"<p><span style=\"font-weight: bold;\">AnyWhere. AnyTime. AnyDesk</span></p>\r\n<p>AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Multi-pla","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Anydesk_Logo.png"},"eventUrl":"","translationId":5952,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":136,"title":"Remote Desktop Software"}],"testingArea":"","categories":[{"id":878,"title":"Remote Desktop Software","alias":"remote-desktop-software","description":"The term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. 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Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5953,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/ultravnc_logo.gif","logo":true,"scheme":false,"title":"UltraVNC","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"ultravnc","companyTitle":"UltraVNC Team","companyTypes":["vendor"],"companyId":8800,"companyAlias":"ultravnc-team","description":"<p><span style=\"font-weight: bold;\">UltraVNC</span> Products include many features:</p>\r\n<p><span style=\"font-weight: bold;\">Compatibility</span></p>\r\n<p>All VNCs Start from the one piece of source (See History of VNC) and should follow the RFB protocol for their communications (some rather loosely). 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This eliminates the need for emailing files to the client and various other methods of the file transfer.</p>\r\n<p>Complete Folders can be transferred between the viewer and server, add to this the fact that these files are compressed prior to transfer, and you get maximum flexibility with minimal bandwidth.</p>\r\n<p><span style=\"font-weight: bold;\">Chat</span></p>\r\n<p>The UltraVNC Chat system is an embedded Text Chat with intuitive Graphical User Interface (GUI) allowing for easy and quick communication between local (viewer) and remote (server) computers.</p>\r\n<p>It uses the current VNC connection and can be invoked at any time.</p>\r\n<p>You can minimize the Chat window to allow screen updates and keep the text intact, to restore it later and continue the discussion. 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When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. 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(It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5961,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/remmina_logo.png","logo":true,"scheme":false,"title":"Remmina","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"remmina","companyTitle":"Remmina","companyTypes":["vendor"],"companyId":8801,"companyAlias":"remmina","description":"<p>Remmina Remote Desktop Client is a very convenient remote desktop client designed for remote administration of computers with various operating systems. Remmina supports the protocols RDP, VNC, NX, XDMCP and SSH, which makes it possible to connect to Windows, Linux desktops. and other systems that use a standard VNC server. The list of supported protocols can be expanded using external plug-in modules.</p>\r\n<p>Typically, Remmina is not part of the standard Linux distributions and is installed separately.</p>","shortDescription":"Remmina is a remote desktop software client for POSIX-based computer operating systems. It supports the RDP, VNC, NX, XDMCP, SPICE and SSH protocols.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Remmina","keywords":"","description":"<p>Remmina Remote Desktop Client is a very convenient remote desktop client designed for remote administration of computers with various operating systems. 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Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5963,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/netop_logo.png","logo":true,"scheme":false,"title":"Netop Remote Control","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"netop-remote-control","companyTitle":"Netop","companyTypes":["vendor"],"companyId":8802,"companyAlias":"netop","description":"<p><span style=\"font-weight: bold;\">Netop Remote Control</span> is a family of products that provides solutions for remote management, desktop sharing and support of various computer systems.</p>\r\n<p>Netop Remote Control is available for servers, personal computers, smartphones, tablets, kiosk systems, ATMs and point-of-sale systems. Remote browser based connections are possible using Netop Portal, which is a hosted service for easy connections over the internet. The cross-platform capabilities make it possible to access the most common operating systems from any operating system of the same selection like Windows, Windows Mobile, Windows CE, Android, iOS, Symbian, Linux, Mac, eComStation, Toshiba 4690 and more via LAN, WAN or internet. Connections over the internet are possible to both pre-installed clients as well as on-demand clients . Client modules as well as server modules may run in a physical or virtual environment.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Secure access into complex networks</span></p>\r\n<p>Configure your solution around unique business needs and IT environments.</p>\r\n<p><span style=\"font-weight: bold;\">Consolidate management of remote support</span></p>\r\n<p>Simplify administration with centralized management of users and devices.</p>\r\n<p><span style=\"font-weight: bold;\">Satisfy any compliance standard</span></p>\r\n<p>Take the hassle out of compliance with advanced logging, authentication, and permissions.</p>","shortDescription":"Secure Remote Access - Connect with confidence to any device, platform, or network.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":13,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Netop Remote Control","keywords":"","description":"<p><span style=\"font-weight: bold;\">Netop Remote Control</span> is a family of products that provides solutions for remote management, desktop sharing and support of various computer systems.</p>\r\n<p>Netop Remote Control is available for servers, personal comp","og:title":"Netop Remote Control","og:description":"<p><span style=\"font-weight: bold;\">Netop Remote Control</span> is a family of products that provides solutions for remote management, desktop sharing and support of various computer systems.</p>\r\n<p>Netop Remote Control is available for servers, personal comp","og:image":"https://old.roi4cio.com/fileadmin/user_upload/netop_logo.png"},"eventUrl":"","translationId":5964,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":136,"title":"Remote Desktop Software"}],"testingArea":"","categories":[{"id":878,"title":"Remote Desktop Software","alias":"remote-desktop-software","description":"The term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. 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When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. 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(It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. 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Our encryption, authentication, and privileged access management allow our customers to define their own security levels and flexible remote access policies.</p>\r\n<p><span style=\"font-weight: bold;\">PROXY Pro</span> is easy to use and designed to fit any budget, making it easy to meet even the most complex remote desktop management needs.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">CUSTOMIZED REMOTE ACCESS</span></p>\r\n<p>We provide remote access software for all platforms, including virtual computers and Thin Clients, regardless of the user&rsquo;s system. Use our PROXY Deployment Tool and manage host settings anytime to create custom configurations for remote access to your machines, or use our web-based Host on Demand (HOD) for all your clientless remote access connections.</p>\r\n<p><span style=\"font-weight: bold;\">SECURE END-USER REMOTE DESKTOP</span></p>\r\n<p>Proxy Networks' software supports any system or endpoint, enabling IT professionals to provide remote support immediately and securely both on and off their network. They can also use Chat, File Transfer, Remote Print, create Screen Recordings securely and allow others to join the connection with our Many-to-One connectivity model. Proxy Networks incorporates the highest standards of security, using SSL and Windows Security Model for authentication. Set your own control permissions to user groups in your Active Directory domain, and control all of your organization&rsquo;s remote access restrictions with one easy-to-use console.</p>\r\n<p><span style=\"font-weight: bold;\">REMOTE DESKTOP SUPPORT</span></p>\r\n<p>Flexible remote desktop connections to any PC, server, and mobile device in true on-demand fashion lets IT professionals remotely support any device, from any computer. 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HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5969,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Remote_Utilities_Logo.png","logo":true,"scheme":false,"title":"Remote Utilities","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"remote-utilities","companyTitle":"Remote Utilities","companyTypes":["supplier","vendor"],"companyId":8804,"companyAlias":"remote-utilities","description":"<p><span style=\"font-weight: bold;\">Remote Utilities</span> is a highly configurable and secure remote desktop software for IT professionals. You can view screens remotely, send keystrokes, control the mouse pointer, transfer files, and do any other operation just as if you were physically sitting in front of the remote PC.</p>\r\n<p><span style=\"font-weight: bold;\">Strong Encryption</span></p>\r\n<p>All data traffic is encrypted using TLS 1.2 encryption. Your data is safe and secure regardless of your license and the connection type that you use.</p>\r\n<p><span style=\"font-weight: bold;\">Firewall Bypass</span></p>\r\n<p>Assist a remote customer or colleague instantly through an Internet-ID connection. No network configuration is necessary &mdash; connect from anywhere with just an ID and password.</p>\r\n<p><span style=\"font-weight: bold;\">MSI Configuration</span></p>\r\n<p>Use MSI Configurator to create a custom Host installer for unattended access or customize the remote Agent module with your logo and welcome text for attended support.</p>\r\n<p><span style=\"font-weight: bold;\">Power Control</span></p>\r\n<p>Use Power control mode to restart a remote PC in normal or safe mode, shut it down, lock it or put it to sleep, all as if you were able to physically press the Power and Reset buttons.</p>\r\n<p><span style=\"font-weight: bold;\">Active Directory Support</span></p>\r\n<p>Fetch Active Directory tree, add new domain controllers and access Active Directory workstations and servers with one click using Windows Security authorization.</p>\r\n<p><span style=\"font-weight: bold;\">2-Factor Authentication</span></p>\r\n<p>Optionally enable two-factor authentication for your remote Hosts and generate session codes using Google Authenticator or a similar app on your smartphone.</p>","shortDescription":"Remote Utilities is a highly configurable and secure remote desktop software for IT professionals.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":2,"sellingCount":3,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Remote Utilities","keywords":"","description":"<p><span style=\"font-weight: bold;\">Remote Utilities</span> is a highly configurable and secure remote desktop software for IT professionals. 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Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5973,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Ulteo_logo.png","logo":true,"scheme":false,"title":"Ulteo Open Virtual Desktop","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"ulteo-open-virtual-desktop","companyTitle":"Ulteo","companyTypes":["vendor"],"companyId":8805,"companyAlias":"ulteo","description":"<p>Ulteo OVD provides access to applications or an entire desktop session hosted on a Linux or Windows (2003 or later) server. These are executed in a virtual session on the server (as opposed to simple display mirroring). Version 3 introduced RDP as the protocol used for both Linux and Windows applications. Sessions can be accessed through a web portal, using any Java or HTML5-capable browser, or integrated into the local desktop environment and launched like local applications. Remote applications can access local file systems (including network and USB), print to local printers, play sound locally and copy to or paste from the local clipboard. Starting with OVD 4, local PC/SC smartcard readers can also be accessed from a remote application, though this feature is supported only in the Premium edition and only for applications running on Windows servers.</p>\r\n<p>Users can authenticate through Microsoft Active Directory or any LDAP or CAS server. Support for additional authentication mechanisms, including single sign-on, can be implemented using an open API. Ulteo includes a dedicated file server into which other file servers (such as CIFS/Samba/Windows file servers) can be integrated as backends.</p>\r\n<p>The environment can be configured and monitored through a web-based administration interface. A farm can include multiple application servers, running a mix of Linux, Windows and Web servers, and the administrator can configure load balancing between them based on criteria such as processor load, memory usage, number of open sessions, or random distribution. Ulteo states that a single farm can serve up to 50,000 users and more.</p>\r\n<p>An SSL gateway is available to deploy applications over the Internet.</p>\r\n<p>Besides the classic application delivery scenario, OVD can also be integrated into web-based document management platforms such as Microsoft SharePoint. Clicking a file in the portal will then open it with an application published on the OVD farm rather than downloading it and opening it with a locally installed application.</p>\r\n<p>Ulteo is distributed as a set of application packages that can be installed on a standard Linux distribution (Ubuntu, Debian, SUSE Linux Enterprise Server, Redhat Enterprise Linux), with Windows installers also available for some components.</p>\r\n<p>A live DVD (Demo) and a virtual appliance image are available for testing purposes. They contain a full Linux distribution (based on Ubuntu), all Ulteo components and some applications, allowing an Ulteo OVD farm to be quickly installed on a single server. The DVD additionally contains the full documentation and installation sources for all supported operating systems.</p>","shortDescription":"Ulteo OVD was an open-source Application Delivery and Virtual Desktop infrastructure project that could deliver applications or a desktop hosted on a Linux or Windows server to end users.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":12,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ulteo Open Virtual Desktop","keywords":"","description":"<p>Ulteo OVD provides access to applications or an entire desktop session hosted on a Linux or Windows (2003 or later) server. These are executed in a virtual session on the server (as opposed to simple display mirroring). 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Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5977,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Mikogo.png","logo":true,"scheme":false,"title":"Mikogo","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"mikogo","companyTitle":"Snapview","companyTypes":["vendor"],"companyId":8806,"companyAlias":"snapview","description":"<p><span style=\"font-weight: bold;\">Screen Sharing has never been so easy</span></p>\r\n<ul>\r\n<li>Online meetings, training, and remote support.</li>\r\n<li>Sales demos with no downloads for participants.</li>\r\n<li>Free account for business and personal use.</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Screen Sharing Success</span></p>\r\n<p>As the core technology behind online meetings, free screen sharing software allows users to view and share a computer desktop as well as transfer the control to another connected individual. Free screen sharing comes into its own when users want to display a live feed of their desktop and any application to others who are invited to attend the online meeting &ndash; at no cost to either party.</p>\r\n<p>Free screen sharing software is particularly useful in facilitating online sales demos, web conferences, and training of individuals and groups alike. It can help enhance communication and phone calls by allowing users to collaborate with one another and view the same information in real-time.</p>\r\n<p>Particularly important for instructional purposes, free screen sharing allows instructors to share solutions and demonstrations step-by-step. Companies selling software can benefit from using free screen sharing solutions for demos or for training purposes, while individuals can use it to get remote support.</p>\r\n<p>Apart from the fact that there is no cost to free screen sharing, it is also beneficial in that it saves time. Instead of having to book an appointment and travel to meet with a consultant, one can simply share the screen with him or her. This reduces the travel time while increasing productivity for the users. Additionally, since free screen sharing enables the invited participant to see the screen of the presenter, the participants can learn a lot faster than had they only used email or a phone call.</p>\r\n<p>Mikogo offers a free screen sharing software solution, which thousands of companies worldwide use to facilitate their online meetings and web conferences.</p>\r\n<p><span style=\"font-weight: bold;\">Benefits of Web Conferencing</span></p>\r\n<p>Webinars have become increasingly popular in recent years, with presenters aiming to build an audience of target buyers. Since web conferencing requires no travel, it is a cost effective method for all forms of business meetings, in particular for salespeople as it provides them with a convenient solution for online demos with prospects.</p>\r\n<p>Web conferencing benefits both the facilitators and the audience. While the salespeople or presenters benefit from the real-time communications channel that web conferencing offers, the audience benefits from a convenient educational platform.</p>\r\n<p>A webinar offers the audience a great source of information, whether it is used for company highlights, information, or product features. Many webinars are scheduled during the lunch hour, or after hours, which provides the ideal opportunity for attendees who wish to benefit from learning about new topics, opportunities, and technologies without leaving their desks.</p>\r\n<p>Web conferencing is also a great tool for online training, with the added advantage of recorded sessions being replayed over and over and repurposed in a variety of forms.</p>\r\n<p>Thousands of companies and training institutions around the world are making use of web conferencing to train virtual teams of employees and facilitate product demos, online presentations, and educational sessions in real time. Mikogo offers a secure and easy-to-use web conferencing software solution, trusted by companies around the world for their online meetings.</p>\r\n<p><span style=\"font-weight: bold;\">About Online Meeting Software</span></p>\r\n<p>Web conferencing, or online meeting software, allows participants to meet live over the Internet to discuss business, education or other topics. Businesses use online meeting software to cut down on the costs of travel to distant locations, or even different countries, and to avoid scheduling conflicts.</p>\r\n<p>Online meetings enrich communications by providing live interactive meeting settings, which are often preferable over email text or voice calls because they allow people to collaborate together in real-time. In doing so, companies eliminate the costs of airfare, accommodation, food, time and incidentals.</p>\r\n<p>With online meeting software or webinars, attendees are no longer confined to or restricted by geographical proximity. In fact, distance learning institutions are increasingly making use of web conferences to facilitate training and educational sessions to telecommuters or students who are traveling to the other side of the world.</p>\r\n<p>As economic trends change and more companies make use of international outsourcing, online meeting software allows companies to train and present their employees at a fraction of the costs of travel.</p>\r\n<p>In the past, company network settings and firewalls created connectivity problems for online meeting attendees. Today online meeting software is far more advanced. Mikogo offers a way for meeting participants to join an online conference or web meeting directly through a web browser, without any downloads or additional plugins &ndash; 100% browser based.</p>\r\n<p>Thousands of companies around the world rely on Mikogo&rsquo;s online meeting software solution to meet with prospects, freelancers and employees in remote locations.</p>","shortDescription":"With Mikogo, you can perform a wide range of tasks for business, education, or personal needs.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":15,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Mikogo","keywords":"","description":"<p><span style=\"font-weight: bold;\">Screen Sharing has never been so easy</span></p>\r\n<ul>\r\n<li>Online meetings, training, and remote support.</li>\r\n<li>Sales demos with no downloads for participants.</li>\r\n<li>Free account for business and personal use.</li>\r","og:title":"Mikogo","og:description":"<p><span style=\"font-weight: bold;\">Screen Sharing has never been so easy</span></p>\r\n<ul>\r\n<li>Online meetings, training, and remote support.</li>\r\n<li>Sales demos with no downloads for participants.</li>\r\n<li>Free account for business and personal use.</li>\r","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Mikogo.png"},"eventUrl":"","translationId":5978,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":136,"title":"Remote Desktop Software"}],"testingArea":"","categories":[{"id":878,"title":"Remote Desktop Software","alias":"remote-desktop-software","description":"The term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5983,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Go-Global.jpg","logo":true,"scheme":false,"title":"GO-Global","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"go-global","companyTitle":"GraphOn","companyTypes":["vendor"],"companyId":8808,"companyAlias":"graphon","description":"<p>Since 1999, GO-Global has provided large and small businesses with reliable, secure, multi-user access to Windows applications from any location, device, and operating system. Unlike Citrix XenApp and Microsoft Remote Desktop Services, GO-Global can be installed and configured in 15 minutes on any Windows PC or server. And unlike TeamViewer and LogMeIn, GO-Global lets multiple users run applications on a single Windows computer at the same time. GO-Global delivers the best of both worlds: the scalability and performance of multi-user products, together with the ease-of-use of single-user products. This combination of benefits reduces administration and hardware costs and increases user efficiency. It lowers the total cost of ownership while allowing users to run your mission-critical applications from anywhere.</p>\r\n<p>Every day, people located all over the world use GO-Global to access Windows applications to do their jobs. Doctors and medical professionals use GO-Global to analyse medical images. Firefighters use GO-Global to coordinate emergency services and responses. Financial advisors use GO-Global to manage their clients&rsquo; portfolios. Plant managers use GO-Global to monitor processes and equipment in manufacturing, chemical, and power plants. Hotel clerks use GO-Global to check guests in and out. Pastors use GO-Global to manage their churches and track the needs of their parishioners.</p>\r\n<p>Today&rsquo;s workers do much of their computer-related work from web browsers and mobile devices, but most businesses still rely on Windows applications to perform mission-critical business functions. Windows applications provide rich, hard-to-replace functionality, but they lack the accessibility of web applications and mobile apps. In most cases, Windows applications must be installed on each user&rsquo;s computer where they can only be run by one user at a time. GO-Global overcomes these limitations. With GO-Global, multiple people can securely and simultaneously run a Windows application on a single computer from virtually anywhere, using mobile devices and Windows, Mac OS X, and Linux computers. Applications accessed using GO-Global retain 100% of their features, functions, and branding.</p>\r\n<p>Unlike Citrix XenApp and Microsoft Remote Desktop Services, GO-Global allows Independent Software Vendors (ISVs) and Hosting Service Providers (HSPs) to seamlessly integrate multi-user, remote access functionality into their Windows applications and services. When GO-Global is integrated into an application or hosting service, the ISV&rsquo;s or HSP&rsquo;s customers can access the full functionality of Windows applications from anywhere without having to install, configure, and manage a third-party remote access product and its client applications. Remote access appears as an integral feature of the application or service. GO-Global is completely transparent, and the ISV&rsquo;s or HSP&rsquo;s customers don&rsquo;t even know they are using GO-Global.</p>\r\n<p>In addition to ISVs and HSPs, Small and Medium size Businesses (SMBs) use GO-Global as a turnkey multi-user, remote access solution. For these customers, GO-Global is as an easy and cost-effective alternative to Citrix XenApp and Microsoft Remote Desktop Services (RDS). Many small businesses install GO-Global on a single desktop or laptop computer and use it to quickly and easily deploy applications to a small number of employees. But GO-Global is also used as an infrastructure component in the datacenters of Large Enterprises to deploy applications to thousands of users.</p>\r\n<p>With 20 years of development invested since its first release, GO-Global is a remarkably robust, scalable, and stable solution.</p>","shortDescription":"Save money and let employees and customers use your mission-critical Windows applications from anywhere.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":15,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"GO-Global","keywords":"","description":"<p>Since 1999, GO-Global has provided large and small businesses with reliable, secure, multi-user access to Windows applications from any location, device, and operating system. 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Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5985,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Im_intouch.png","logo":true,"scheme":false,"title":"I'm inTouch","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"im-intouch","companyTitle":"01 Communique","companyTypes":["vendor"],"companyId":8809,"companyAlias":"01-communique","description":"<p><span style=\"font-weight: bold;\">Work anywhere you like with no geographical boundary</span></p>\r\n<p><span style=\"font-weight: bold;\">I'm InTouch</span> is a remote desktop connection software. It offers fast, easy, and secure remote access and remote control capabilities for you to control your distant computer via the Internet using virtually all kinds of Internet-capable devices.</p>\r\n<p>I'm InTouch is a revolutionary mobile mailbox. It mobilizes your Outlook and lets you keep all your inbound and outbound emails securely on your own computer. It does not store any message on your device for enhanced security. In addition, when sending emails from your mobile device you can insert attachments from your computer's local/network drives or save inbound attachments the same way without having to leave them on any third party's cloud storage. This maximizes security.</p>\r\n<p>I'm InTouch also has an intelligent notification feature. You can configure to receive real-time alerts at your mobile device when emails from certain pre-defined senders arrive at your Outlook. This means you will not be bothered by unimportant messages.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Benefits of I'm InTouch</span></p>\r\n<ul>\r\n<li>Versatile Remote Desktop ConnectionFeatures list</li>\r\n<li>Remote control and operate programs installed on the remote desktop</li>\r\n<li>All data remains on your office computer without duplicating on any cloud</li>\r\n<li>Turn your Outlook into a mobile mailbox (emails, calendars and contacts)</li>\r\n<li>Transfer and Print documents remotely</li>\r\n<li>Listen to any file/video played at the remote computer</li>\r\n<li>Wake up a remote computer that is turned off</li>\r\n<li>No risk of losing your data even if your mobile device is stolen</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Affordable and Easy-to-use</span></p>\r\n<p>Sign up for our Free 30 Day I'm InTouch Trial and start enjoying unlimited remote desktop access to your computer. The Central Administration page provides an easy way to manage remote desktop connection users within an organization. Whether you require a remote desktop solution for personal usage or for employees within a large business, I'm InTouch remote desktop is fully scalable to meet all your needs.</p>\r\n<p><span style=\"font-weight: bold;\">Seamless Integration</span></p>\r\n<p>You can remotely control your computer from any computer or mobile device with an Internet connection. I'm InTouch eliminates the need to move, copy, or synchronize data between computers.</p>\r\n<p><span style=\"font-weight: bold;\">Safe and Secure Access</span></p>\r\n<p>I'm InTouch remote control software performs with \"bank-level\" security features to protect all transmitted data using 256-bit SSL Data Encryption, Dual Login Passwords, Closed Ports and Session Time-Out features.</p>\r\n<p><span style=\"font-weight: bold;\">Affordable</span></p>\r\n<p>Each remote desktop license grants you unlimited remote desktop connection to one computer. Price discounts are available for multi-license purchases.</p>\r\n<p>For over a decade I'm InTouch has been addressing your Remote Desktop solution needs. Our clients have confirmed that our remote control software is one of the most secure, user-friendly and affordable options available.</p>","shortDescription":"Remote Access your computer via any device on the Internet.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":2,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"I'm inTouch","keywords":"","description":"<p><span style=\"font-weight: bold;\">Work anywhere you like with no geographical boundary</span></p>\r\n<p><span style=\"font-weight: bold;\">I'm InTouch</span> is a remote desktop connection software. It offers fast, easy, and secure remote access and remote contr","og:title":"I'm inTouch","og:description":"<p><span style=\"font-weight: bold;\">Work anywhere you like with no geographical boundary</span></p>\r\n<p><span style=\"font-weight: bold;\">I'm InTouch</span> is a remote desktop connection software. 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Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5960,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Apple_Remote_Desktop.png","logo":true,"scheme":false,"title":"Apple Remote Desktop","vendorVerified":0,"rating":"1.40","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":1,"alias":"apple-remote-desktop","companyTitle":"Apple","companyTypes":["vendor"],"companyId":2972,"companyAlias":"apple","description":"<p><span style=\"font-weight: bold;\">Apple Remote Desktop (ARD)</span> is a Macintosh application produced by Apple Inc., first released on March 14, 2002, that replaced a similar product called Apple Network Assistant. Aimed at computer administrators responsible for large numbers of computers and teachers who need to assist individuals or perform group demonstrations, Apple Remote Desktop allows users to remotely control or monitor other computers over a network.</p>\r\n<p><span style=\"font-weight: bold;\">Control the screen and communicate with users</span></p>\r\n<p>You can control the screen and message users, allowing them to interact with you.</p>\r\n<p><span style=\"font-weight: bold;\">Create lists of computers</span></p>\r\n<p>Create different lists of computers so they can be managed effectively.</p>\r\n<p><span style=\"font-weight: bold;\">Manage computers remotely</span></p>\r\n<p>You can manage computers remotely, send files, and update settings.</p>","shortDescription":"Apple Remote Desktop (ARD) is a Macintosh application produced by Apple Inc. 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Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5965,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/zoho_assist.png","logo":true,"scheme":false,"title":"Zoho Assist","vendorVerified":0,"rating":"1.40","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":1,"alias":"zoho-assist","companyTitle":"Zoho Corporation","companyTypes":["supplier","vendor"],"companyId":4023,"companyAlias":"zoho-corporation","description":"<p><span style=\"font-weight: bold;\">Zoho Assist</span> is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Outsourced IT &amp; MSP Support</span></p>\r\n<p>Remotely access computers anywhere in the world with ease. With remote access software you can manage remote computers efficiently to improve customer satisfaction.</p>\r\n<p><span style=\"font-weight: bold;\">Customer Support</span></p>\r\n<p>Connect to customers' remote desktops. Establishing remote PC access allows you to troubleshoot faster and ensures your customers are happy.</p>\r\n<p><span style=\"font-weight: bold;\">IT Help Desks</span></p>\r\n<p>Empower your IT help desk with a remote desktop software to resolve customers' issues remotely. Speed up resolution time and deliver outstanding service.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Connect Remotely. Save time and money.</span></p>\r\n<p><span style=\"font-weight: bold;\">On-demand remote support</span></p>\r\n<p>Troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation. Invitees can also join a session through an email invite.</p>\r\n<p><span style=\"font-weight: bold;\">Unattended remote access</span></p>\r\n<p>Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available. Assist supports both Windows and Mac.</p>\r\n<p><span style=\"font-weight: bold;\">File transfer</span></p>\r\n<p>File transfer during a live session will help you send updates, patches, or any type of file to the remote computer. The transfer is completely secure with SSL 256-bit AES encryption.</p>\r\n<p><span style=\"font-weight: bold;\">Voice and Video Chat</span></p>\r\n<p>Interact with your customer and resolve issues faster by connecting to them on a voice or video chat during a remote session.</p>\r\n<p><span style=\"font-weight: bold;\">Reboot and reconnect</span></p>\r\n<p>The remote access software solution allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control.</p>\r\n<p><span style=\"font-weight: bold;\">Multiple Monitor Support</span></p>\r\n<p>Navigate between any number of monitors connected to the remote computer. Assist automatically detects active monitors in use.</p>","shortDescription":"Zoho Assist helps you control a remote computer right from your Android device. You can provide remote support for unattended computers as well.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":12,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Zoho Assist","keywords":"","description":"<p><span style=\"font-weight: bold;\">Zoho Assist</span> is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage re","og:title":"Zoho Assist","og:description":"<p><span style=\"font-weight: bold;\">Zoho Assist</span> is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. 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Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5955,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Chrome_Remote_Desktop.png","logo":true,"scheme":false,"title":"Chrome Remote Desktop","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":5,"alias":"chrome-remote-desktop","companyTitle":"Google","companyTypes":["vendor"],"companyId":179,"companyAlias":"google","description":"<p><span style=\"font-weight: bold;\">Chrome Remote Desktop</span> is a remote desktop software tool developed by Google that allows a user to remotely control another computer through a proprietary protocol developed by Google unofficially called \"Chromoting\". It transmits the keyboard and mouse events from one computer to another, relaying the graphical screen updates back in the other direction, over a network. This feature therefore consists of a server component, for the host computer, and a client component on the computer accessing the remote computer.</p>\r\n<p>The Chrome Remote Desktop client was originally a Chrome extension from the Chrome Web Store requiring Google Chrome; the extension is deprecated, and a web \"portal\" is available at remotedesktop.google.com. The browser must support WebRTC and other unspecified \"modern web platform features\". The client software is also available on Android and iOS.</p>\r\n<p>If the computer is to host remote access, such as for remote support, a server package is downloaded and Chrome must be used. This is available for Microsoft Windows, OS X, Linux and Chrome OS.</p>\r\n<p>The Chrome Remote Desktop remote assistance mode has a variation, allowing a permanent, pre-authorised connection to a remote computer, designed to allow a user to connect to another one of their own machines remotely. In contrast, Remote Assistance is designed for short-lived remote connections, and requires an operator on the remote computer to participate in authentication, as remote assistance login is via PIN passwords generated by the remote host human operator. This method of connection will also periodically block out the control from the connecting user, requiring the person on the host machine to click a button to \"Continue sharing\" with the connected client.</p>\r\n<p>The protocol uses VP8 video encoding to display the remote computer's desktop to the user with high performance over low bandwidth connections. Under Windows, it supports copy-paste and real-time audio feed as well, but lacks an option to disable sharing and transmission of the audio stream. The software is limited to 100 clients. Attempting to add further PCs after reaching 100 will result in a \"failed to register computer\" error.</p>","shortDescription":"Chrome Remote Desktop allows users to remotely access another computer through Chrome browser or a Chromebook.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Chrome Remote Desktop","keywords":"","description":"<p><span style=\"font-weight: bold;\">Chrome Remote Desktop</span> is a remote desktop software tool developed by Google that allows a user to remotely control another computer through a proprietary protocol developed by Google unofficially called \"Chromoting\". ","og:title":"Chrome Remote Desktop","og:description":"<p><span style=\"font-weight: bold;\">Chrome Remote Desktop</span> is a remote desktop software tool developed by Google that allows a user to remotely control another computer through a proprietary protocol developed by Google unofficially called \"Chromoting\". ","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Chrome_Remote_Desktop.png"},"eventUrl":"","translationId":5956,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":136,"title":"Remote Desktop Software"}],"testingArea":"","categories":[{"id":878,"title":"Remote Desktop Software","alias":"remote-desktop-software","description":"The term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5957,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Remote_Desktop.png","logo":true,"scheme":false,"title":"Microsoft Remote Desktop","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-remote-desktop","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"<p><span style=\"font-weight: bold;\">Remote Desktop Protocol (RDP)</span> is a proprietary protocol developed by Microsoft which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client software for this purpose, while the other computer must run RDP server software.</p>\r\n<p><span style=\"font-weight: bold;\">Features:</span></p>\r\n<ul>\r\n<li>Access remote PCs running Windows Professional or Enterprise and Windows Server</li>\r\n<li>Access remote resources published by your IT admin</li>\r\n<li>Connect remotely through a Remote Desktop Gateway</li>\r\n<li>Rich multi-touch experience supporting Windows gestures</li>\r\n<li>Secure connection to your data and applications</li>\r\n<li>Simple management of your connections from the connection centre</li>\r\n<li>High-quality video and audio streaming</li>\r\n<li>Connect from your phone or use Continuum for Phone</li>\r\n</ul>","shortDescription":"Use the Microsoft Remote Desktop app to connect to a remote PC or virtual apps and desktops made available by your admin. The app helps you be productive no matter where you are.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":13,"sellingCount":7,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Remote Desktop","keywords":"","description":"<p><span style=\"font-weight: bold;\">Remote Desktop Protocol (RDP)</span> is a proprietary protocol developed by Microsoft which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client sof","og:title":"Microsoft Remote Desktop","og:description":"<p><span style=\"font-weight: bold;\">Remote Desktop Protocol (RDP)</span> is a proprietary protocol developed by Microsoft which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client sof","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Remote_Desktop.png"},"eventUrl":"","translationId":5958,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":136,"title":"Remote Desktop Software"}],"testingArea":"","categories":[{"id":878,"title":"Remote Desktop Software","alias":"remote-desktop-software","description":"The term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5971,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/CITRIX.jpg","logo":true,"scheme":false,"title":"Citrix XenApp","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":6,"alias":"citrix-xenapp","companyTitle":"Citrix","companyTypes":["supplier","vendor"],"companyId":182,"companyAlias":"citrix","description":"<p><span style=\"font-weight: bold;\">Citrix XenApp</span> is an application virtualization service. It provides on-demand Windows-based applications to devices and works in the context of the Citrix XenDesktop virtualization service.</p>\r\n<p><span style=\"font-weight: bold;\">Citrix XenApp</span> provides user mobile touchscreen optimization, self-storage, and various user experience enhancements. Citrix maintains that this tool can decrease transaction times for client/server operations by up to 300% while supporting strategies like BYOD (\"bring your own device\") by serving a distributed network with agile design and remote access.</p>\r\n<p><span style=\"font-weight: bold;\">Citrix XenApp</span> is part of a concerted strategy to create services that make the most of new technologies like networking hardware virtualization, software as a service, and cloud computing.</p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>","shortDescription":"XenApp allows you to install applications on a server and then access those applications without having to install anything on the client apart from the Citrix client software.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":2,"sellingCount":4,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix XenApp","keywords":"","description":"<p><span style=\"font-weight: bold;\">Citrix XenApp</span> is an application virtualization service. It provides on-demand Windows-based applications to devices and works in the context of the Citrix XenDesktop virtualization service.</p>\r\n<p><span style=\"font-w","og:title":"Citrix XenApp","og:description":"<p><span style=\"font-weight: bold;\">Citrix XenApp</span> is an application virtualization service. It provides on-demand Windows-based applications to devices and works in the context of the Citrix XenDesktop virtualization service.</p>\r\n<p><span style=\"font-w","og:image":"https://old.roi4cio.com/fileadmin/user_upload/CITRIX.jpg"},"eventUrl":"","translationId":5972,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":136,"title":"Remote Desktop Software"}],"testingArea":"","categories":[{"id":878,"title":"Remote Desktop Software","alias":"remote-desktop-software","description":"The term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"jobRoles":[{"id":60,"title":"Chief Information Officer"},{"id":80,"title":"IT Management"},{"id":72,"title":"Operational Manager"}],"organizationalFeatures":["ISO 27001 Compliance","GDPR Compliance","Mobile users","Internet access is available for employees"],"complementaryCategories":[],"solutions":["Low quality of customer service","Low quality of customer support","Decentralization of management","Insufficient risk management","Poor communication and coordination among staff"],"materials":[{"id":2326,"title":"","description":"Symantec pcAnywhere 12.5","uri":"https://www.symantec-norton.com/Symantec_pcAnywhere_12.5_p35.aspx"}],"useCases":[],"best_practices":[],"values":["Ensure Security and Business Continuity","Improve Customer Service","Manage Risks","Support Customers"],"implementations":[],"presenterCodeLng":"","productImplementations":[]}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null,"useProductLoading":false,"sellProductLoading":false,"templatesById":{},"comparisonByTemplateId":{}},"filters":{"filterCriterias":{"loading":false,"error":null,"data":{"price":{"min":0,"max":6000},"users":{"loading":false,"error":null,"ids":[],"values":{}},"suppliers":{"loading":false,"error":null,"ids":[],"values":{}},"vendors":{"loading":false,"error":null,"ids":[],"values":{}},"roles":{"id":200,"title":"Roles","values":{"1":{"id":1,"title":"User","translationKey":"user"},"2":{"id":2,"title":"Supplier","translationKey":"supplier"},"3":{"id":3,"title":"Vendor","translationKey":"vendor"}}},"categories":{"flat":[],"tree":[]},"countries":{"loading":false,"error":null,"ids":[],"values":{}}}},"showAIFilter":false},"companies":{"companiesByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{"136":{"id":136,"title":"Remote Desktop Software"}},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}