Watson Assistant
2.00

Problems that solves

Low quality of customer service

High costs of routine operations

No automated business processes

No support for mobile and remote users

Low employee productivity

High costs of IT personnel

Failure to attract new customers

Customer attrition

Low quality of customer support

High costs

Values

Reduce Costs

Enhance Staff Productivity

Improve Customer Service

Increase Customer Base

Expand Sales Geography

Support Customers

Enhance Competitive Ability

Watson Assistant

Watson Assistant is the industry-leading conversational AI technology powering chatbots. Watson Assistant interacts and understands your questions in this banking demo.

Description

Chatbots use natural language recognition capabilities to discern the intent of what a user is saying, in order to respond to inquiries and requests. The problem is, most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. Watson Assistant is more. Skill routing Watson Assistant will determine whether to provide a direct answer or reference search results from a document or database. Secure & trusted Watson Assistant can live in an isolated cloud environment or on-premises, allowing you to build and scale. Powered by AI Industry-leading AI powers the underlying natural language models and provides training recommendations as you build. Watson Assistant comes packaged with Customer Care, Banking, Insurance, Telco, Utilities, and eCommerce content. For additional content, Watson Assistant integrates with outside domain knowledge artifacts. And of course, our chatbot API integrates with other Watson APIs.

User features

Roles of Interested Employees

Chief Executive Officer

Chief Information Officer

Chief Sales Officer

Operational Manager

Sales Management

Marketing Management

Consultant

Organizational Features

Web-based customer portal

Mobile users

Internet access is available for employees

Social networks are used