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Adobe Connect
Adobe Connect Meetings Discover the true power of online meetings ● Access across devices ● Personal digital office ● Rich recording and editing tools ● Highly secure communication and compliance Adobe Connect Webinars The all-in-one webinar solution for marketers ● Immersive experiences ● Robust registration ● Fully customizable events ● Built-in analytics Adobe Connect Learning The complete digital learning solution for trainers ● Engaging content delivery ● Mobile learning across devices ● Immersive classes live and on-demand ● Efficient training management and tracking
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Amazon Alexa for Business
Alexa for Business is a service that enables organizations and employees to use Alexa to get more work done. With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks, and even with the Alexa devices they already have at home.
Benefits SIMPLIFIED MEETING ROOMS
Alexa for Business lets your employees reserve meeting rooms and start conference calls using voice. With Alexa, there is no need to use remote controls, look up conference call information, and manually dial in to meetings. Employees can just say “Alexa, is this room free?” to find if the meeting room is available, or say, “Alexa, start my meeting” to start their meeting. MORE PRODUCTIVE EMPLOYEES
Alexa lets your employees be more productive throughout their day. Alexa can manage schedules, keep track of to-do list, and set reminders. Alexa can schedule 1:1 meetings between colleagues, move and cancel meetings, and dial into conference calls, so employees stay focused on important tasks whether at home, at work, or on the go. VOICE ENABLED APPLICATIONS
Voice offers a more intuitive way to access business applications. With Alexa for Business, IT teams can build custom skills that add a voice interface to applications such as Salesforce, ServiceNow, or any of your custom apps and services. IT teams can provide rich, personalized voice experiences that redefine the way employees get work done. Custom skills can be selectively enabled in conference rooms or for employees to use on their personal devices. INTUITIVE MANAGEMENT AND CONTROL
Alexa for Business helps administrators provision and manage Alexa devices across the organization from a centralized console. With Alexa for Business, IT admins can easily provision multiple Alexa devices at the same time, and add them to the Alexa for Business account. Admins can also monitor device usage and device status from the Alexa for Business console and can setup CloudWatch alarms to be notified when devices are unplugged.
How it Works Alexa for Business utilizes information about the devices, user accounts, and skills in your organization. When someone in your organization asks Alexa a question, Alexa uses this information to respond or perform the requested action. For example, when a user says “Alexa, start the meeting” in a conference room, Alexa uses the location of the device, the calendar information for the room, and the type of video conferencing equipment available, all stored in your Alexa for Business account, to start the meeting.
Benefits SIMPLIFIED MEETING ROOMS
Alexa for Business lets your employees reserve meeting rooms and start conference calls using voice. With Alexa, there is no need to use remote controls, look up conference call information, and manually dial in to meetings. Employees can just say “Alexa, is this room free?” to find if the meeting room is available, or say, “Alexa, start my meeting” to start their meeting. MORE PRODUCTIVE EMPLOYEES
Alexa lets your employees be more productive throughout their day. Alexa can manage schedules, keep track of to-do list, and set reminders. Alexa can schedule 1:1 meetings between colleagues, move and cancel meetings, and dial into conference calls, so employees stay focused on important tasks whether at home, at work, or on the go. VOICE ENABLED APPLICATIONS
Voice offers a more intuitive way to access business applications. With Alexa for Business, IT teams can build custom skills that add a voice interface to applications such as Salesforce, ServiceNow, or any of your custom apps and services. IT teams can provide rich, personalized voice experiences that redefine the way employees get work done. Custom skills can be selectively enabled in conference rooms or for employees to use on their personal devices. INTUITIVE MANAGEMENT AND CONTROL
Alexa for Business helps administrators provision and manage Alexa devices across the organization from a centralized console. With Alexa for Business, IT admins can easily provision multiple Alexa devices at the same time, and add them to the Alexa for Business account. Admins can also monitor device usage and device status from the Alexa for Business console and can setup CloudWatch alarms to be notified when devices are unplugged.
How it Works Alexa for Business utilizes information about the devices, user accounts, and skills in your organization. When someone in your organization asks Alexa a question, Alexa uses this information to respond or perform the requested action. For example, when a user says “Alexa, start the meeting” in a conference room, Alexa uses the location of the device, the calendar information for the room, and the type of video conferencing equipment available, all stored in your Alexa for Business account, to start the meeting.
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Amazon Chime
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. With Amazon Chime, you have the flexibility to choose the features that you need for online meetings, video conferencing, and business calling, and pay only when you use them.
Amazon Chime Voice Connector is a service that carries your voice traffic over the internet and elastically scales to meet your capacity needs. This lets you save money by eliminating fixed telephone network costs and simplifies your voice network administration by transitioning it to the AWS Cloud.
BENEFITS
Choose how you communicate
Amazon Chime lets you choose the communication options that are best suited for your business. You have the option to choose from meetings, chat, and business calling or use Voice Connector to direct your voice traffic over the internet. With Chime, you have the flexibility to choose the communication option that fits with your business needs, and the freedom to scale up or down as needed.
Use one app for all your communication
Amazon Chime lets you meet, chat, and place business phone calls with a single, secure application. You don’t need to switch between applications to collaborate and can instantly go from a chat to a call, share your screen, and even invite more people to join your meeting. When it’s time for your meeting, Amazon Chime will call you on all your devices to ensure you are never late and your meetings start on time.
Pay only for what you use
Amazon Chime offers pay-per-use pricing which lets you pay for features you use, on the days that you use them. With pay-per-use pricing there’s no upfront investment or long-term contracts. You can switch between Basic features that don’t include a charge, and Pro features that do include a charge. You can use the right features for your business without worrying about overspending.
Choose how you communicate
Amazon Chime lets you choose the communication options that are best suited for your business. You have the option to choose from meetings, chat, and business calling or use Voice Connector to direct your voice traffic over the internet. With Chime, you have the flexibility to choose the communication option that fits with your business needs, and the freedom to scale up or down as needed.
Use one app for all your communication
Amazon Chime lets you meet, chat, and place business phone calls with a single, secure application. You don’t need to switch between applications to collaborate and can instantly go from a chat to a call, share your screen, and even invite more people to join your meeting. When it’s time for your meeting, Amazon Chime will call you on all your devices to ensure you are never late and your meetings start on time.
Pay only for what you use
Amazon Chime offers pay-per-use pricing which lets you pay for features you use, on the days that you use them. With pay-per-use pricing there’s no upfront investment or long-term contracts. You can switch between Basic features that don’t include a charge, and Pro features that do include a charge. You can use the right features for your business without worrying about overspending.
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Amazon Simple Notification Service (SNS)
Amazon Simple Notification Service (SNS) is a highly available, durable, secure, fully managed pub/sub messaging service that enables you to decouple microservices, distributed systems, and serverless applications. Amazon SNS provides topics for high-throughput, push-based, many-to-many messaging. Using Amazon SNS topics, your publisher systems can fan out messages to a large number of subscriber endpoints for parallel processing, including Amazon SQS queues, AWS Lambda functions, and HTTP/S webhooks. Additionally, SNS can be used to fan out notifications to end users using mobile push, SMS, and email.
You can get started with Amazon SNS in minutes by using the AWS Management Console, AWS Command Line Interface (CLI), or AWS Software Development Kit (SDK).
FEATURES:
Event Sources and Destinations
Event-driven computing is a model in which subscriber services automatically perform work in response to events triggered by publisher services. This paradigm can be applied to automate workflows while decoupling the services that collectively and independently work to fulfil these workflows.
Amazon SNS is an event-driven computing hub that has native integration with a wide variety of AWS event sources (including Amazon EC2, Amazon S3, and Amazon RDS) and AWS event destinations (including Amazon SQS, and Lambda).
The full set of Amazon SNS event sources includes the following services:
- Compute: Amazon EC2 Auto Scaling, AWS Elastic Beanstalk, AWS Lambda, Elastic Load Balancing
- Storage: Amazon Elastic File System, Amazon Glacier, Amazon Simple Storage Service, AWS Snowball
- Database: Amazon DynamoDB, Amazon ElastiCache, Amazon Redshift, Amazon Relational Database Service, AWS Database Migration Service
- Networking: Amazon Route 53, Amazon VPC, AWS Direct Connect
- Developer Tools: AWS CodeBuild, AWS CodeCommit, AWS CodeDeploy, AWS CodePipeline
- Management Tools: Amazon CloudWatch Alarms, Amazon CloudWatch Events, AWS CloudFormation, AWS CloudTrail, AWS Config
- Customer Engagement: Amazon Pinpoint, Amazon Simple Email Service
- Analytics: AWS Data Pipeline
- Security, Identity and Compliance: Amazon Inspector
- Media: Amazon Elastic Transcoder
- Internet of Things: AWS IoT
- Amazon Simple Queue Service
- AWS Lambda
- Webhook (HTTP/S)
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Amazon Simple Queue Service (SQS)
Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables you to decouple and scale microservices, distributed systems, and serverless applications. SQS eliminates the complexity and overhead associated with managing and operating message oriented middleware, and empowers developers to focus on differentiating work. Using SQS, you can send, store, and receive messages between software components at any volume, without losing messages or requiring other services to be available. Get started with SQS in minutes using the AWS console, Command Line Interface or SDK of your choice, and three simple commands.
SQS offers two types of message queues. Standard queues offer maximum throughput, best-effort ordering, and at-least-once delivery. SQS FIFO queues are designed to guarantee that messages are processed exactly once, in the exact order that they are sent.
FEATURES:
Queue types
Amazon SQS offers two queue types for different application requirements:
Standard Queues
Unlimited Throughput: Standard queues support a nearly unlimited number of transactions per second (TPS) per API action.
At-Least-Once Delivery: A message is delivered at least once, but occasionally more than one copy of a message is delivered.
Best-Effort Ordering: Occasionally, messages might be delivered in an order different from which they were sent.
You can use standard message queues in many scenarios, as long as your application can process messages that arrive more than once and out of order, for example:
Interaction with AWS KMS. When using the AWS Key Management Service to manage keys for SQS server-side encryption, you incur charges for calls from Amazon SQS to AWS KMS. BENEFITS: Eliminate Administrative Overhead AWS manages all ongoing operations and underlying infrastructure needed to provide a highly available and scalable message queuing service. With SQS, there is no upfront cost, no need to acquire, install, and configure messaging software, and no time-consuming build-out and maintenance of supporting infrastructure. SQS queues are dynamically created and scale automatically so you can build and grow applications quickly and efficiently. Reliably Deliver Messages Use Amazon SQS to transmit any volume of data, at any level of throughput, without losing messages or requiring other services to be available. SQS lets you decouple application components so that they run and fail independently, increasing the overall fault tolerance of the system. Multiple copies of every message are stored redundantly across multiple availability zones so that they are available whenever needed. Keep Sensitive Data Secure You can use Amazon SQS to exchange sensitive data between applications using server-side encryption (SSE) to encrypt each message body. Amazon SQS SSE integration with AWS Key Management Service (KMS) allows you to centrally manage the keys that protect SQS messages along with keys that protect your other AWS resources. AWS KMS logs every use of your encryption keys to AWS CloudTrail to help meet your regulatory and compliance needs. Scale Elastically and Cost-Effectively Amazon SQS leverages the AWS cloud to dynamically scale based on demand. SQS scales elastically with your application so you don’t have to worry about capacity planning and pre-provisioning. There is no limit to the number of messages per queue, and standard queues provide nearly unlimited throughput. Costs are based on usage which provides significant cost saving versus the “always-on” model of self-managed messaging middleware.
- Decouple live user requests from intensive background work: Let users upload media while resizing or encoding it.
- Allocate tasks to multiple worker nodes: Process a high number of credit card validation requests.
- Batch messages for future processing: Schedule multiple entries to be added to a database.
- Ensure that user-entered commands are executed in the right order.
- Display the correct product price by sending price modifications in the right order.
- Prevent a student from enrolling in a course before registering for an account.
- Unlimited queues and messages: Create unlimited Amazon SQS queues with an unlimited number of message in any region
- Payload Size: Message payloads can contain up to 256KB of text in any format. Each 64KB ‘chunk’ of payload is billed as 1 request. For example, a single API call with a 256KB payload will be billed as four requests. To send messages larger than 256KB, you can use the Amazon SQS Extended Client Library for Java, which uses Amazon S3 to store the message payload. A reference to the message payload is sent using SQS.
- Batches: Send, receive, or delete messages in batches of up to 10 messages or 256KB. Batches cost the same amount as single messages, meaning SQS can be even more cost effective for customers that use batching.
- Long polling: Reduce extraneous polling to minimize cost while receiving new messages as quickly as possible. When your queue is empty, long-poll requests wait up to 20 seconds for the next message to arrive. Long poll requests cost the same amount as regular requests.
- Retain messages in queues for up to 14 days.
- Send and read messages simultaneously.
- Message locking: When a message is received, it becomes “locked” while being processed. This keeps other computers from processing the message simultaneously. If the message processing fails, the lock will expire and the message will be available again.
- Queue sharing: Securely share Amazon SQS queues anonymously or with specific AWS accounts. Queue sharing can also be restricted by IP address and time-of-day.
- Server-side encryption (SSE): Protect the contents of messages in Amazon SQS queues using keys managed in the AWS Key Management Service (AWS KMS). SSE encrypts messages as soon as Amazon SQS receives them. The messages are stored in encrypted form and Amazon SQS decrypts messages only when they are sent to an authorized consumer.
- Dead Letter Queues (DLQ): Handle messages that have not been successfully processed by a consumer with Dead Letter Queues. When the maximum receive count is exceeded for a message it will be moved to the DLQ associated with the original queue. Set up separate consumer processes for DLQs which can help analyze and understand why messages are getting stuck. DLQs must be of the same type as the source queue (standard or FIFO).
- Work Queues: Decouple components of a distributed application that may not all process the same amount of work simultaneously.
- Buffer and Batch Operations: Add scalability and reliability to your architecture, and smooth out temporary volume spikes without losing messages or increasing latency.
- Request Offloading: Move slow operations off of interactive request paths by enqueing the request.
- Fanout: Combine SQS with Simple Notification Service (SNS) to send identical copies of a message to multiple queues in parallel.
- Priority: Use separate queues to provide prioritization of work.
- Scalability: Because message queues decouple your processes, it’s easy to scale up the send or receive rate of messages - simply add another process.
- Resiliency: When part of your system fails, it doesn’t need to take the entire system down. Message queues decouple components of your system, so if a process that is reading messages from the queue fails, messages can still be added to the queue to be processed when the system recovers.
- Pay only for what you use
- No minimum fee
- Standard Queue $0.40 ($0.00000040 per request)
- FIFO Queue $0.50 ($0.00000050 per request)
Interaction with AWS KMS. When using the AWS Key Management Service to manage keys for SQS server-side encryption, you incur charges for calls from Amazon SQS to AWS KMS. BENEFITS: Eliminate Administrative Overhead AWS manages all ongoing operations and underlying infrastructure needed to provide a highly available and scalable message queuing service. With SQS, there is no upfront cost, no need to acquire, install, and configure messaging software, and no time-consuming build-out and maintenance of supporting infrastructure. SQS queues are dynamically created and scale automatically so you can build and grow applications quickly and efficiently. Reliably Deliver Messages Use Amazon SQS to transmit any volume of data, at any level of throughput, without losing messages or requiring other services to be available. SQS lets you decouple application components so that they run and fail independently, increasing the overall fault tolerance of the system. Multiple copies of every message are stored redundantly across multiple availability zones so that they are available whenever needed. Keep Sensitive Data Secure You can use Amazon SQS to exchange sensitive data between applications using server-side encryption (SSE) to encrypt each message body. Amazon SQS SSE integration with AWS Key Management Service (KMS) allows you to centrally manage the keys that protect SQS messages along with keys that protect your other AWS resources. AWS KMS logs every use of your encryption keys to AWS CloudTrail to help meet your regulatory and compliance needs. Scale Elastically and Cost-Effectively Amazon SQS leverages the AWS cloud to dynamically scale based on demand. SQS scales elastically with your application so you don’t have to worry about capacity planning and pre-provisioning. There is no limit to the number of messages per queue, and standard queues provide nearly unlimited throughput. Costs are based on usage which provides significant cost saving versus the “always-on” model of self-managed messaging middleware.
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Amazon WorkDocs
Amazon WorkDocs is a fully managed, secure content creation, storage, and collaboration service. With Amazon WorkDocs, you can easily create, edit, and share content, and because it’s stored centrally on AWS, access it from anywhere on any device. Amazon WorkDocs makes it easy to collaborate with others, and lets you easily share content, provide rich feedback, and collaboratively edit documents. You can use Amazon WorkDocs to retire legacy file share infrastructure by moving file shares to the cloud. Amazon WorkDocs lets you integrate with your existing systems, and offers a rich API so that you can develop your own content-rich applications. Amazon WorkDocs is built on AWS, where your content is secured on the world's largest cloud infrastructure.
Why Amazon WorkDocs
Secure your content in the cloud
Amazon WorkDocs lets you store your content on the world’s largest global cloud infrastructure, built to satisfy the requirements of our most security-sensitive customers. Your content is encrypted in transit and at rest. You can review user and admin activity tracking to know who is accessing what. With Amazon WorkDocs, you can also easily maintain compliance: Amazon WorkDocs is HIPAA eligible, GDPR and PCI DSS compliant, evaluated with SOC reports 1-3, and aligned with ISO compliance requirements.
Collaborate efficiently in real-time
Amazon WorkDocs helps you create and edit files with your teams via Microsoft Office and Hancom Thinkfree Office Online integrations. You can reduce long email threads with commenting, highlighting, and requesting feedback capabilities. Granular searching helps you find feedback from colleagues across documents as well. With Amazon WorkDocs, you can also easily invite external users to create guest accounts for cross-organizational collaboration.
Reduce costs with flexible pricing
Amazon WorkDocs is a fully managed service that lets you retire expensive network file shares and painlessly move content to the cloud. With Amazon WorkDocs pay-as-you-go pricing, you only pay for the active user accounts on your site. With Amazon WorkDocs Drive, you can launch content directly from Windows File Explorer, Mac Finder, or Amazon WorkSpaces, all without consuming valuable local disk space.
Bring content into your applications and processes
Amazon WorkDocs makes it easier for you to add content rich features to your web and mobile applications by using Amazon WorkDocs as a content repository. With Amazon WorkDocs, you can use the user and admin level capabilities of the AWS SDK to integrate with your business tools like anti-virus and malware detection applications as well.
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Avaya Aura® Call Center Elite Multichannel
Avaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite.
Companies can use this software suite to turn one-dimensional call centers into powerful multimedia contact centers. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone, email, text message, or instant message.
Whether your customers communicate on mobile, emails, or chat, their communication is routed by identifying the agent using a phone call. The emails, SMS, or chat messages are then directly forwarded to the agent identified using this call. The agent can also reply using the same method of communication.
Easy to implement and simple to use, Call Center Elite Multichannel also delivers:
• Out-of-the-box desktop applications for supervisors
• Framework applications including intelligent routing, interaction data, and centralized configuration
• Automated or agent-initiated outbound preview dialing
• Powerful application development tools for complete customization and integration
• Simple and fast wizards for desktop screen pop-ups and routing rules
The Call Center Elite Multichannel multimedia technology uses the phantom call capabilities of Communication Manager to deliver non-voice work items to contact center agents. Phantom calls are generated using the Computer-Telephony Integration (CTI) application. This application has no physical station as an originating point.
The multimedia suite blends emails, SMS, and web-based customer inquiries with inbound calls.
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Avaya Aura® Communication Manager
The Core of Your Unified Communications and Collaboration Solution
- Start your move to unified communications and collaboration with Avaya Aura® Communication Manager. Voice, video, messaging, and customer contact applications converge on a single network, to spread intelligent and flexible communications throughout the organization.
- Enable employees to take care of business more easily and quickly—because your staff at headquarters, remote branch offices, and on the road will all be using the same enhanced communication capabilities.
- Extend conferencing, mobility, video, and collaborative applications to everyone in your organization. Avaya Aura® Communication Manager adapts to SIP, H.323, digital, and analog. And this means your current network won’t stop you from moving to unified communications and collaboration.
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Avaya Aura® Communication Manager, Avaya Aura® Experience Portal, Avaya Aura® CALL CENTER ELITE
Avaya Aura® Call Center Elite - решение для контакт-центров, интеллектуальная персонализированная маршрутизация позволяет направлять клиента к наиболее компетентному специалисту
Avaya Aura® Communication Manager - Единый источник голосовой связи, видеосвязи и возможностей для совместной работы
Avaya Aura® Experience Portal - унифицированная многоканальная система голосовой связи и самообслуживания
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Avaya Aura® Experience Portal
Give Your Customers an Experience That No One Else Can
- Engage with your customers when and where they want on the devices of their choice. Every customer interaction holds the promise of making a positive impression and advancing your competitive advantage.
- Connect with customers in new ways, taking advantage of all the popular channels available with Avaya Aura® Experience Portal—including mobile, voice, video, email, and SMS text.
- Orchestrate a personalized interaction with each customer. Even when you have hundreds, thousands, or millions of customer connections, you can design and manage all the different interactions from a single multichannel application platform.
- Be as mobile as your customers. Deliver a seamless, persistent customer experience with mobile capabilities. Dynamic menus let customers check order status, connect with tech support, talk to a live agent. Customers hear estimated wait times and the option to receive a return call. Full context is provided to the agent, so the agent is always prepared to assist customers.
- Support self-service consumers through low-effort apps. Deliver contextual information to an agent so a customer can easily transition from one channel to another. Your agent sees all information that the customer already provided.
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Avaya Call Management System (CMS)
Built on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage.
Increase the efficiency of your call center
Optimize performance across multiple channels. Improve service levels and increase agent efficiency by monitoring and reporting response times across Avaya Aura® Call Center (CC) Elite systems and non-voice channels. A simple extension to your CC Elite system, Elite Multichannel enables response time reporting and monitoring that can increase agent efficiency for voice, e-mail, fax, web Chat, SMS text or social media customer contact.
Manage dynamic call volumes without adding staff. Monitor and analyze everything from wait times and average answer speeds to the percentage by which abandoned call times have decreased in the past year. CMS measures up to 24K trunks, providing administration ease and increases reporting accuracy.
Make a well- informed decision based on real-time CMS data to redirect calls on-the-fly or to redistribute expensive human resources. Increase performance, minimize costs or develop new or improved procedures by leveraging historical data.
Enhance productivity while controlling costs. Realize a quick return on your CMS investment. Easy to deploy, CMS helps maximize the success of marketing and customer service campaigns. Continue benefitting from your investment over time by leveraging historical data to analyze trends and to establish performance benchmarks.
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BlackBerry Workspaces
Data Security That’s Ahead of the Competition
What makes BlackBerry Workspaces different from competitive Enterprise File Sync and Share (EFSS) solutions?
- Unique File-level Security. Security travels with your files wherever they go, controlling access even after they leave your firewall. Files are protected by AES-certified 256-bit encryption at all times.
- Unmatched Cross-platform Support. Workspaces apps are available for Windows, macOS, Android, iOS and HTML5 browsers. It’s the only product that enforces DRM on iOS and Android.
- Extending and Mobilizing Existing Storage. Workspaces offer unified access and control for all your existing data stores—there’s no need to migrate your files.
- Tracking and Reporting for All File Activity. Workspaces provide complete activity logs to meet security and privacy compliance and reporting requirements.
- Collaborate Inside and Outside Your Firewall. Create collaborative workspaces and manage access and permissions by group and individual. View-only mode lets users annotate and comment on files within a secure HTML5 browser app.
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Blackboard Collaborate
Blackboard Collaborate is a simple, convenient and reliable online collaborative learning solution. This fully redesigned solution delivers a level of engagement that makes learners feel like they’re together in the same room via collaboration and conference tools. The new Collaborate is a fully redesigned, high-quality, browser-based web conferencing solution that makes distance teaching and learning simple, crystal clear, and worry free. Speedy launching and simple deployment mean educators and students can focus on teaching and learning with less hand-holding. And with broadened device support, including Chromebooks, participation is possible anytime, anywhere.
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BlueJeans Meetings
BlueJeans Meetings allows licensed users to easily schedule video meetings directly in Outlook. BlueJeans is a global platform for delivering exceptional meeting experiences across the workplace that boost productivity and keep people connected. We are driven by a passion for making video communications easy by enabling people to connect, face-to-face any time, any place, and from any device. The BlueJeans Meetings Add-in is designed to allow users to easily schedule BlueJeans video meetings without ever having to leave Outlook Calendar. With the click of a button, meetings are scheduled and the pertinent BlueJeans meeting information is sent via a calendar invitation. Users will need a BlueJeans account license in order to schedule meetings with the Add-in.
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Box
Transform your business with Cloud Content Management
With files scattered across different sharing tools, document management systems and storage infrastructure, enterprises face an impossible challenge keeping data secure, processes compliant and teams on the same page. That's where Box comes in. With Box, you get a single place to manage, secure, share and govern all of the content for your internal and external collaboration and processes. And it connects to all your apps. That's why 95,000 customers and 69% of the Fortune 500 rely on Box to meet the demands of the digital age.
Enable a modern digital workplace
The Box combines easy collaboration for your extended enterprise and from any device, delightfully simple user experience and flexible workflows all supported by the security, governance and compliance needed by every industry and geography. And by supporting work across a variety of content types, devices, apps and services, Box lets your employees work from anywhere, anytime. We also integrate with over 1,400+ leading software providers like Office 365, Google Suite, Salesforce and Adobe Sign so you can leverage Box as a central content hub while letting employees continue to use the apps they know and love.
Deliver intelligent digital business processes
Reimagine your business processes for the digital age. Legacy approaches to Enterprise Content Management (ECM) remain difficult to implement, use, and adapt. But with Box, your business can run seamlessly across customers, employees, and partners to better compete in today's digital-first world. Eliminate cumbersome paper and email-based workflows, apply machine intelligence to automate tasks, manage digital assets across your entire ecosystem, and better manage and govern business-critical records.
Integrate cloud content into any application
Working in the cloud lets you create new internal and external-facing apps quickly and easily. Use Box Platform to create better content-driven customer experiences, improve interactions between customers and employees and reduce friction in your employees’ day-to-day work.
We're here to help
Box Consulting
Our consultants have worked with thousands of businesses and are ready to help you with everything from implementation to optimization, including change management, integrations and content migration.
Box Transform
A new service from Box Consulting's advanced professional services team is custom-built to help companies accelerate digital transformation organization-wide.
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Circuit
Secure Realtime Collaboration
Circuit by Unify is a highly secure, multi-tenant cloud offering that provides everything disparate teams need to communicate into a single tool. Circuit relies on a secure web browser for connection to the cloud, and the browser uses the WebRTC protocol for real-time collaboration.
Unlimited User Capacity
For agencies that view communications as a strategic imperative, Circuit by Unify can overlay a diverse blend of communications platforms to deliver a truly unified view that provides a seamless flow of critical information that unifies agency communications and business processes. Circuit delivers up to 20 GB of storage and solutions per user group with unlimited user capacity.
Everything in One Place
In Circuit, all your relevant files and information are centralized and stored right within the conversation where they were shared. This way everything related to a project or topic stays within context. Now you can manage, track, search and organize content much more efficiently.
Everything you need for success
Discovering. Circuit offers context, finding what you need, what you discussed, what you shared, and what you missed.
Creating. Circuit inspires teamwork, bringing minds together to invent, build and solve.
Sharing. Circuit unites, keeping you connected and on top of what really matters.
Moving. Circuit travels with you, freeing you to work where you want, when you want, and how you want.
It’s easy to use
Instant access to people, knowledge and content keeps you engaged, organized and informed.
It’s mobile
Use your browser, iPhone®, iPad® or AndroidTM and swipe your calls from one device to another.
It’s social
Stimulate creativity, cooperation and problem solving with online communities.
It’s secure
Have peace of mind knowing that all your conversations and data are secure.
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Cisco MediaSense 8.5
Cisco MediaSense is an open-standards, network-based, scalable platform that supports recording, playback, live streaming, and storage of media, including audio and video, with rich recording metadata. It captures conversations between businesses or organizations and their customers for a variety of purposes, including regulatory compliance, quality management, service optimization, agent training, and real-time analytics that can dramatically improve customer care. The platform provides an efficient, cost-effective foundation for capturing, preserving, and mining conversations for business intelligence.
Business Value
Contact centers handle thousands of customer conversations a day, but unfortunately much of the enterprise intelligence that could be gleaned from those conversations is never used - because it is either too expensive to capture or too difficult to mine for useful information. Cisco solves these challenges by recording conversations on the network - rather than a device - simplifying the architecture, lowering costs, and providing optimum scalability.
Just as important, Cisco’s network-based recording approach allows the captured media to be quickly available to different applications - regardless of location - through simple application programming interfaces (APIs). These interfaces implement open web standards, enabling a new ecosystem of applications that can gather useful information from conversations, either in real time or afterward. Such information can provide insights into caller concerns, guiding customer service agents toward speedy first-call resolution, thereby improving agent productivity while increasing customer satisfaction. With Cisco, gaining valuable business intelligence from customer conversations is no longer a daunting challenge.
Contact centers handle thousands of customer conversations a day, but unfortunately much of the enterprise intelligence that could be gleaned from those conversations is never used - because it is either too expensive to capture or too difficult to mine for useful information. Cisco solves these challenges by recording conversations on the network - rather than a device - simplifying the architecture, lowering costs, and providing optimum scalability.
Just as important, Cisco’s network-based recording approach allows the captured media to be quickly available to different applications - regardless of location - through simple application programming interfaces (APIs). These interfaces implement open web standards, enabling a new ecosystem of applications that can gather useful information from conversations, either in real time or afterward. Such information can provide insights into caller concerns, guiding customer service agents toward speedy first-call resolution, thereby improving agent productivity while increasing customer satisfaction. With Cisco, gaining valuable business intelligence from customer conversations is no longer a daunting challenge.
3.00
Cisco Packaged Contact Center Enterprise
Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators. Packaged CCE is an open platform by design and provides a variety of open interfaces for custom integrations. Packaged CCE includes a comprehensive feature set out-of-the-box from the following industry-leading products:
- Cisco Unified Contact Center Enterprise (to enable omnichannel customer journeys)
- Cisco Unified Customer Voice Portal (for speech-enabled self-service)
- Cisco Unified Intelligence Center (for comprehensive reporting)
- Cisco Finesse web-based agent/supervisor desktop
- Support for inbound and outbound voice
- Built-in email and chat
- Social media customer care
- Support for inbound video
- Audio and video recording
- Powerful application programming interfaces for integrating task and outbound routing
- Blade server support
- Web-based administration
- Simplified log collection and trace level management
- Built-in real-time system health check
- Live data real-time reporting
- Enhanced customer experiences through all contact channels
- Optimized engagement with mobile and video callers
- Cost reduction by using your existing communications infrastructure
- Increased employee productivity and lower support costs
- Flexible addition of new capabilities through standard web APIs
2.40
Cisco TelePresence Server
Features and Capabilities
With TelePresence Server, anyone can join a meeting using video, audio, and content sharing, from any mobile, desktop, or room system, anywhere. People can meet the way they want—in one-on-one discussions; in personal, always-on meeting rooms; or in scheduled meetings.
You can expand your on-premises videoconferencing deployment to a hybrid premises-and-cloud model by extending meetings to Cisco WebEx Meeting Center users. Anyone can join the same meeting from a standards-based video or WebEx-equipped device.
Features
Business-Quality, Highly Scalable Conferencing Enjoy effective collaboration through video, audio, and content sharing for meetings that can include hundreds of participants. Enjoy a superior experience on any device using mobile, desktop, or room systems.
Intuitive, User-Selectable Layouts and In-Meeting Controls A comprehensive range of controls and indicators helps you customize your meeting experience. Use them to define security controls, choose your favorite layout, and easily see who is in your meeting.
Flexible Deployment Options You can choose between a virtualized setup on:
Cisco Business Edition platforms Optimized Cisco UCS platforms, such as the new high-capacity Cisco Meeting Server 1000 and Multiparty Media 410v Blade Server Or choose a dedicated hardware option, such as a Cisco Multiparty Media 300 Series appliance or the Cisco MSE 8000 chassis with the Multiparty Media 820 blade, for a high-capacity solution.
Use TelePresence Server to:
Extend video collaboration to all employees, from mobile-, desktop-, or room-based systems Boost team productivity and effectiveness Bring everyone together in always-available Collaboration Meeting Rooms Unify collaboration system deployment with a single collaboration architecture Cut costs and simplify provisioning and maintenance
With TelePresence Server, anyone can join a meeting using video, audio, and content sharing, from any mobile, desktop, or room system, anywhere. People can meet the way they want—in one-on-one discussions; in personal, always-on meeting rooms; or in scheduled meetings.
You can expand your on-premises videoconferencing deployment to a hybrid premises-and-cloud model by extending meetings to Cisco WebEx Meeting Center users. Anyone can join the same meeting from a standards-based video or WebEx-equipped device.
Features
Business-Quality, Highly Scalable Conferencing Enjoy effective collaboration through video, audio, and content sharing for meetings that can include hundreds of participants. Enjoy a superior experience on any device using mobile, desktop, or room systems.
Intuitive, User-Selectable Layouts and In-Meeting Controls A comprehensive range of controls and indicators helps you customize your meeting experience. Use them to define security controls, choose your favorite layout, and easily see who is in your meeting.
Flexible Deployment Options You can choose between a virtualized setup on:
Cisco Business Edition platforms Optimized Cisco UCS platforms, such as the new high-capacity Cisco Meeting Server 1000 and Multiparty Media 410v Blade Server Or choose a dedicated hardware option, such as a Cisco Multiparty Media 300 Series appliance or the Cisco MSE 8000 chassis with the Multiparty Media 820 blade, for a high-capacity solution.
Use TelePresence Server to:
Extend video collaboration to all employees, from mobile-, desktop-, or room-based systems Boost team productivity and effectiveness Bring everyone together in always-available Collaboration Meeting Rooms Unify collaboration system deployment with a single collaboration architecture Cut costs and simplify provisioning and maintenance
2.40
Cisco Unified Communications
Call Control
Unified communications call-control platforms deliver the right experience to the right endpoint.
Communications Gateways
Flexible platforms provide unified communications services for all types of gateway and session-border-control deployments.
Applications and Telephony Extensions
Stay connected and productive with messaging, presence, and application integration. Add-ons extend core functionality to meet specific needs.
Combine collaboration tools into a single solution to help your employees, customers, suppliers, and partners communicate quickly and easily.
Use Cisco Unified Communications to connect teams and information, and help enable comprehensive and effective collaborative experiences. Your organization can:
Connect co-workers, partners, vendors, and customers with the information and expertise they need
Access and share video on the desktop, on mobile devices, and on demand, as easily as making a phone call
Facilitate better team interactions, dynamically bringing together individuals, virtual workgroups, and teams
Make mobile devices extensions of the corporate network so workers can be productive anywhere
Integrate collaboration and communications into applications and business processes
Estimate Your Savings
Cisco Unified Communications benefits include next-generation features and capabilities that can significantly reduce total cost of ownership (TCO). Gauge your potential savings with the Unified Communications Total Cost of Ownership Tool.
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