1. Marketing
2. Sales
3. Project Management
4. Resource Planning
5. Case Management
6. Service Management

• Support and registration of marketing activities for reporting, follow up and management
• Marketing lists: Create dynamic marketing lists, that update subsequently, as well as static marketing lists. Full Outlook integration with mailing possibilities straight from the marketing lists.
• Create process support for your marketing activities, both simple and complex ones

• Categorization of customers based on needs of the organization and the area such as industry, sector or geography
• Event Management, gather all the information in one place. Contacts as event participants and their status at the event, check list for the event, document management through SharePoint
• Training Management with courses and participants, reuse data you previously created

• With Microsoft Social Listening you have the possibility to capture activities on social media, arrange searches based on key words and visualize in nice dashboards with graphs and lists
• Dynamics Marketing gives you the possibility to take care of digital marketing, like newsletters and leads generation, with automation if you like

• Full integration with Outlook contacts and activities
• Good follow-up possibilities with graphs and views
• Consistently easy to use interface

• Business Process Flow with guiding steps in order to complete the sales process
• Track meetings and emails to your sales activities

• Dynamic sales processes, helping you to follow the sales processes that apply to you
• Support for several simultaneous sales processes
• With Absalon add-on it’s easy to follow which customers you have contacted (and not contacted) for a certain period of time
• Customer Plans for targeted customer strategy on activity level with follow-up possibilities
• Opportunities to follow up recurring income over time

• Full integration with Outlook contacts and activities
• Good follow-up possibilities with graphs, views and dashboards
• Quick update of progressive sales processes

• Integration with Outlook activities, track emails and other activities in your projects
• Integration to SharePoint for document management

• Start from one of your predefined project model
• Add project activities for each unique project
• With the ability to follow the people who are relevant to the project
• Spread the responsibility on project activities and project logs
• Time reporting on projects and/or project activities
• Do follow-up on the budget and hours towards activities and timesheets
• - Analyze and visualize through views, graphs and dashboards

• Access to the same information with the possibility of access control through security roles
• Connect to SharePoint for an integrated experience
• Visualize to illustrate the project's success or warning signs
• Simple time reporting

• Integration with Outlook activities, track emails and other activities in your projects
• Integration to SharePoint for document management

• Support for multiple simultaneous resource plans with the same or different resource members
• Save time by copying a resource allocation over time
• Duplicate resource allocations for faster input
• Use the built-in graphs to follow allocations as tools to plan for the future and utilize resources maximum
• Resource allocation to projects and project activities

• The user interface is familiar from other parts of the CRM, instant buttons and custom components make your work easier and graphs provide an instantaneous updated picture of the resource plan.

• Follow-up on contractual commitments for SLA
• Case registration with automatic update of entitlement terms, e.g. number of cases or hours, according to agreement
• Business Process Flow with guiding steps in order to complete the support process
• Cases automatically created based on in-coming email
• Support for case management through queues, and automatic routing of cases to queues

• Dynamic defined process for case management and follow-up. Here you can have one or more processes at the same time, to adapt the work for each unique case.
• Possibilities to do time reports on projects and/or cases
• Case management within projects
• Possibility to continuously follow up aggregated statuses of open cases through graphs, views and dashboards
• Possibility to build a knowledge database based on recurring problems

• Simple and easy to use web interface
• Clear responsibilities for users in the process
• Full integration with Outlook contacts and activities
• Good follow-up possibilities with graphs and views, for cases as well as users
• Possibilities for follow-up that suits your organization

• Case management with SLA
• Microsoft Dynamics CRM has functionality for contract management that will help you get an overview of periods, rates and currencies etc
• Integration with Outlook activities

• Installation management for the identification of existing installations such as machinery, equipment and products at your customers
• Add and follow the installation components
• Service Plans: add installations to a service plan and get control over when and where the services will be performed
• Work on the field, on- and offline, with Absalon Service app
• Follow up the maintenance work historically and onwards
• Register service cases within service plans, for installations and users
• Create service orders after completing the work, use it for billing purposes and sign in our mobile app solution

• Use Microsoft Business Intelligence, e.g. Power Pivot, to clarify the status and plan the work in the best way

• With an easy to use interface and great opportunities for visualization on the user level, the work can be planned in the best way to exploit the resources right and follow-up service based on contract level.
• With Absalon Service app, users can work online or offline and quickly enter new data.

• Manage products, product groups, brands, price lists and discounts
• Use the built-in marketing lists to reach accounts and contacts
• Take advantage of Microsoft CRM dashboards, views and charts to track the progress of sales work day by day
• With Microsoft Social Engagement, you can monitor social media activities and gather information based on keywords, such as the company's brands

• Organize and guide your sales force by creating business plans, t  erritory plans and action plans
• Prepare materials for each brand so that the sales team works effectively at each sales meeting, and report back meetings directly
• Understand how the business develops by following up on the data that the sales representative reports after meetings
• Add up the presentation materials, CLM, that the sales representative can present on their mobile devices or laptops, at sales meetings. Smoothly report feedback back into the system immediately after the meeting
• Keep track of the distribution of your products on the shelves at your customers
• Track awareness for your brands at organizations and contacts
• Manage expenses and product samples to customers
• Use Absalon add-on to create events and invite contacts

• Plan a week effectively using Absalon Sales Cockpit as a visual tool for sales meetings 
• Find your way to customers with help of the map of Absalon add-on that creates the best route
• Plan for distribution materials and samples ahead and check so sales representatives have what they need for the week
• Set up the data so that the sales process is made more uniform and streamlined, and time spent on administration is limited
• Use pre-defined messages, feedback and CLM for each brand
• The recurring user interface for reporting sales meetings accelerates the reporting process

• Use the built in marketing lists to contact organizations and contact persons with similar features
• Microsoft CRM dashboards, views and charts helps you following the sales work day by day and see what needs to achieve to reach the set goals

• Use the built-in map function to locate your contacts and plan the best possible route 
• Plan your week using Absalon Sales Cockpit, which gives you a good overview of the week's various sales meetings
• Evaluate how your message has been received by the various contact persons
• Set up action plans with predefined messages and feedback, CLM and hand-out materials
• Copy an action plan and recycle the data that is already available in the system
• Create sales meetings on an action plan to auto generate the data that you will use in your sales meeting, and report the meeting in the system afterwards
• Check contribution margin ratio for each contact in your plan so that you reach your goals
• Invite your contacts to events with a few simple steps

• Absalon Sales Rep App works both online and offline, which allows you to report the meetings no matter where you are
• The user experiences that the app is easy to understand and easy to use
• Filtering data in the app to match the needs you have as a sales rep and makes it easier to report meetings
• Get the contact person's signature on the location of the samples that you handed out
• Switch between the laptop and the app to find the most efficient way to work

• взаимоотношения с клиентами
• необходимая аналитика
• финансовый учет
• продажи
• интеграция с другими системами
• работа с мобильных устройств

• Отсутствие ежемесячной оплаты, одна цена для любого количества сотрудников
• Реализация любых бизнес-процессов, алгоритмов и формул для Вашего бизнеса
• 100% внедрение
• Интеграция с любыми сервисами (E-mail, Viber, WhatsApp, 1C, телефония и т.д.)
• За счет наработанного кода сможем предложить хорошую стоимость и проверенные решения
• Наши аналитики возьмут на себя большую часть работы по анализу потребностей Вашего бизнеса

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• Automatic - Everything about the people you know in one place, pulled together for you.
• Smart - We learn who is important to you and remember things when you don’t.
• Proactive - Cloze prompts you to keep in-touch, with the right context at your fingertips.
• No more data entry - Cloze automatically keeps track of your email, phone calls, meetings, documents, Evernote, LinkedIn, Facebook and Twitter. And everything from dozens of other services.
• Never miss a follow-up - Cloze’s learning algorithm knows who is important to you and automatically prompts you when it is time to reach out, so you’ll always be on top of your customers and pipeline.
• You're always prepared - Cloze is like having a personal assistant that keeps you on top of your relationships.
• Heading into a meeting? Cloze tells you exactly where you left off — with the context from Evernote, email, calls, social, documents and past meetings for every attendee.

• Predefined workflows to manage incoming email and webform enquiries. Contains service level agreement (SLA) triggers to automate email routing and monitoring.
• Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.
• Tracking of all customer queries.
• Complete customer information and interaction history, across channels, available to email customer service agents, enabling informed interactions.
• Access to the centralized knowledge base that enables contact center agents to accurately resolve complex inquiries and processes. The agents can also contribute to the knowledge base thereby capturing invaluable expertise on the fly.
• Varied collaboration options with experts within and outside the system.
• Comprehensive analytics and real-time alarms for operational performance management

• 100% web-based email management software enables remote and easy administration
• Fine grained control over user access, role, and permissions
• Immediate, scheduled, and out-of-the-box reports
• Multichannel and channel-specific analytics
• Widest range of deployment options — inhouse implementation, subscription-based hosted delivery, and managed services for remote administration of licensed software

• Complete customer information and interaction history, across channels, available to email customer service agents, enabling informed interactions
• Automated service processes for the email channel, such as auto-replies, auto-suggestions, and auto-acknowledgements improve productivity
• Web-based consoles for a range of users: Agents, supervisors and managers, business analysts, knowledge authors, programmers, and system administrators

• Achieve Higher First Contact Resolution (FCR) rates
• Deliver high quality answers, faster to increase efficiency
• Listen to the Voice of your Customers to best meet their needs

• Anticipate customer questions and offer help when—and where—they need it most.
• Raise your sales. Customers are 3X more likely to make a purchase when you reach out with a chat.
• Less wait, more happy. Chat and messaging let agents help more customers in less time, which means happier customers more of the time.

• Customer service for humans. Build trust with customers by offering responsive, personalized, support on the channels they prefer.
• Powerfully productive agents. Set agents up for success with effective tools for collaboration, information gathering, and automation.
• Self-service satisfaction. Give customers 24/7 support with easy access to the answers they need, wherever they are.
• Easy does it. Relationships with customers can be complex, but the tools to manage them shouldn’t be. Zendesk Support is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.
• Make it yours. Zendesk Support is designed to be flexible because no two businesses are exactly alike. Configure any workflow, from the simplest to the most complex, extend your agent’s help desk with hundreds of available apps, or design sophisticated customizations with our API. Everything is possible.
• Come to a better understanding. Zendesk Support provides clear visibility into customer interactions, which helps better serve their needs. This is important because personalized service requires greater context. Using our customer analytics and machine learning capabilities, you can better understand and predict customer satisfaction, measure performance, and uncover actionable insights across your data.
• Our people are your people. Zendesk Support is backed up by a team of experts. Our Advocate Team offers worldwide support across email, phone, and chat – helping you solve problems, not just tickets. Our Success Team can also work as an extension of your team. Through focused service engagements, we can set goals and create strategies across all stages of growth to optimize the experience for your customers.

• Customer service for humans. Build trust with customers by offering responsive, personalized, support on the channels they prefer.
• Powerfully productive agents. Set agents up for success with effective tools for collaboration, information gathering, and automation.
• Self-service satisfaction. Give customers 24/7 support with easy access to the answers they need, wherever they are.
• Easy does it. Relationships with customers can be complex, but the tools to manage them shouldn’t be. Zendesk Support is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.
• Make it yours. Zendesk Support is designed to be flexible because no two businesses are exactly alike. Configure any workflow, from the simplest to the most complex, extend your agent’s help desk with hundreds of available apps, or design sophisticated customizations with our API. Everything is possible.
• Come to a better understanding. Zendesk Support provides clear visibility into customer interactions, which helps better serve their needs. This is important because personalized service requires greater context. Using our customer analytics and machine learning capabilities, you can better understand and predict customer satisfaction, measure performance, and uncover actionable insights across your data.
• Our people are your people. Zendesk Support is backed up by a team of experts. Our Advocate Team offers worldwide support across email, phone, and chat – helping you solve problems, not just tickets. Our Success Team can also work as an extension of your team. Through focused service engagements, we can set goals and create strategies across all stages of growth to optimize the experience for your customers.

• Grow what you know. Capture your agents’ collective knowledge and build on it over time to respond to support requests more effectively.
• Give them the good stuff. Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience.
• Be better with bots. AI powered Answer Bot can resolve high-frequency, low-touch tickets by sending customers relevant articles while they wait for an agent.
• Get smarter as you go. Measure and score the popularity and effectiveness of your content to see what needs work, and what you should write next.
• A powerful pair. Zendesk Support works with Guide to make your knowledge base smarter. When customers use self-service, Guide tracks that activity and sends it to Support in the form of contextual insights in Pathfinder that help agents analyze customer activity and solve tickets faster. This info is fed back into Guide, which continuously improves and refines the info it offers to both agents and customers.
• You have what it takes. With Guide, setting up a well-stocked knowledge base is easy. The Knowledge Capture app allows agents to turn every customer interaction into new content, flag old content for improvements, and even search for articles to share in tickets. This continuous feedback loop creates a treasure trove of knowledge for agents—both new and old—and helps get your self-service up and running right out of the gate.
• Know thy self-service. Guide lets you create a single version of your content and then distribute it everywhere at once. You don’t have to worry about device incompatibility or what version of content is out in the wild. Articles are automatically optimized so they’re easy to find on search engines or on your own help center. And with Zendesk Embeddables, the most relevant articles are matched and recommended to customers based on their browsing activity.
• Thanks a bot. The Guide Answer Bot lends agents a helping hand, reducing their workload and freeing them up to focus on problems that require a human touch. Using artificial intelligence, Answer Bot automatically resolves high-frequency and low-touch tickets by suggesting relevant articles to customers while they wait for an agent. And Answer Bot keeps getting smarter. It learns from each customer interaction and trains itself to deliver more relevant and customized content with each solved ticket.

• Anticipate customer questions and offer help when—and where—they need it most.
• Raise your sales. Customers are 3X more likely to make a purchase when you reach out with a chat.
• Less wait, more happy. Chat and messaging let agents help more customers in less time, which means happier customers more of the time.

• Customer service for humans. Build trust with customers by offering responsive, personalized, support on the channels they prefer.
• Powerfully productive agents. Set agents up for success with effective tools for collaboration, information gathering, and automation.
• Self-service satisfaction. Give customers 24/7 support with easy access to the answers they need, wherever they are.
• Easy does it. Relationships with customers can be complex, but the tools to manage them shouldn’t be. Zendesk Support is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.
• Make it yours. Zendesk Support is designed to be flexible because no two businesses are exactly alike. Configure any workflow, from the simplest to the most complex, extend your agent’s help desk with hundreds of available apps, or design sophisticated customizations with our API. Everything is possible.
• Come to a better understanding. Zendesk Support provides clear visibility into customer interactions, which helps better serve their needs. This is important because personalized service requires greater context. Using our customer analytics and machine learning capabilities, you can better understand and predict customer satisfaction, measure performance, and uncover actionable insights across your data.
• Our people are your people. Zendesk Support is backed up by a team of experts. Our Advocate Team offers worldwide support across email, phone, and chat – helping you solve problems, not just tickets. Our Success Team can also work as an extension of your team. Through focused service engagements, we can set goals and create strategies across all stages of growth to optimize the experience for your customers.

Zendesk Guide Features: