{"global":{"lastError":{},"locale":"en","locales":{"data":[{"id":"de","name":"Deutsch"},{"id":"en","name":"English"}],"loading":false,"error":false},"currency":{"id":49,"name":"EUR"},"currencies":{"data":[{"id":49,"name":"EUR"},{"id":124,"name":"RUB"},{"id":153,"name":"UAH"},{"id":155,"name":"USD"}],"loading":false,"error":false},"translations":{"products":{"reference-bonus":{"ru":"Предложить бонус за референс","_type":"localeString","en":"Offer a reference bonus"},"configurator":{"ru":"Конфигуратор","_type":"localeString","en":"Configurator"},"i-sell-it":{"ru":"I sell it","_type":"localeString","en":"I sell it"},"i-use-it":{"en":"I use it","ru":"I use it","_type":"localeString"},"roi-calculator":{"ru":"ROI-калькулятор","_type":"localeString","en":"ROI-calculator"},"selling":{"_type":"localeString","en":"Selling","ru":"Продают"},"using":{"_type":"localeString","en":"Using","ru":"Используют"},"sort-title-asc":{"ru":"От А до Я","_type":"localeString","en":"From A to Z"},"supplier-popover":{"_type":"localeString","en":"supplier","ru":"поставщик"},"implementation-popover":{"en":"deployment","ru":"внедрение","_type":"localeString"},"vendor-popover":{"ru":"производитель","_type":"localeString","en":"vendor"},"sort-title-desc":{"ru":"от Я до А","_type":"localeString","en":"From Z to A"},"sort-rating-asc":{"_type":"localeString","en":"Rating ascending","ru":"По возрастанию рейтинга"},"sort-rating-desc":{"ru":"По убыванию рейтинга","_type":"localeString","en":"Rating descending"},"sort-discount-asc":{"en":"Rebate ascending","ru":"По возрастанию скидки","_type":"localeString"},"sort-discount-desc":{"en":"Rebate descending","ru":"По убыванию скидки","_type":"localeString"},"i-use-it-popover":{"ru":"Внесите свое внедрение и получите бонус от ROI4CIO или поставщика.","_type":"localeString","en":"Make your introduction and get a bonus from ROI4CIO or the supplier."},"details":{"ru":"Детальнее","_type":"localeString","en":"Details"},"rebate-for-poc":{"ru":"Бонус 4 POC","_type":"localeString","en":"Bonus 4 POC"},"rebate":{"en":"Bonus","ru":"Бонус","_type":"localeString"},"vendor-verified":{"ru":"Поставщик потверждён","_type":"localeString","en":"Vendor verified"},"program-sends-data":{"_type":"localeString","en":"Program sends data"},"learn-more-btn":{"ru":"Узнать больше","_type":"localeString","en":"Learn more"},"categories-popover":{"_type":"localeString","en":"categories","ru":"категории"},"sort-popular-asc":{"en":"Popular ascending","ru":"По возростанию популярности","_type":"localeString"},"sort-popular-desc":{"en":"Popular descending","ru":"По убыванию популярности","_type":"localeString"},"no-results":{"ru":"По вашему запросу ничего не найдено, попробуйте изменить запрос.","_type":"localeString","en":"No results found. We didn't find any results with the filter you selected."},"login":{"en":"Login","de":"Einloggen","ru":"Войти","_type":"localeString"},"register":{"_type":"localeString","en":"Register","de":"Registrieren","ru":"Зарегистрироваться"},"auth-message":{"ru":"Вам нужно зарегистрироваться или войти.","_type":"localeString","en":"You need to register or login.","de":"Sie müssen sich registrieren oder anmelden"},"add-to-comparison":{"ru":"Добавить в сравнение","_type":"localeString","en":"Add to comparison"},"added-to-comparison":{"ru":"Добавлено в сравнения","_type":"localeString","en":"Added to comparison"},"items-found":{"ru":"Продуктов найдено","_type":"localeString","en":"Products found"},"sort-sales-desc":{"en":"By sale","ru":"По продаже","_type":"localeString"},"sort-purchases-desc":{"_type":"localeString","en":"By purchase","ru":"По покупке"},"product-supplier":{"_type":"localeString","en":"Product supplier","ru":"Поставщик продукта"},"product-vendor":{"en":"Product producer","ru":"Производитель продукта","_type":"localeString"},"products-fetching-error":{"ru":"Произошла ошибка. Перезагрузите пожалуйста страницу.","_type":"localeString","en":"An error has occurred. Please reload the page."}},"header":{"help":{"ru":"Помощь","_type":"localeString","en":"Help","de":"Hilfe"},"how":{"de":"Wie funktioniert es","ru":"Как это работает","_type":"localeString","en":"How does it works"},"login":{"de":"Einloggen","ru":"Вход","_type":"localeString","en":"Log in"},"logout":{"ru":"Выйти","_type":"localeString","en":"Sign out"},"faq":{"_type":"localeString","en":"FAQ","de":"FAQ","ru":"FAQ"},"references":{"_type":"localeString","en":"Requests","de":"References","ru":"Мои запросы"},"solutions":{"_type":"localeString","en":"Solutions","ru":"Возможности"},"find-it-product":{"ru":"Подбор и сравнение ИТ продукта","_type":"localeString","en":"Selection and comparison of IT product"},"autoconfigurator":{"_type":"localeString","en":" Price calculator","ru":"Калькулятор цены"},"comparison-matrix":{"ru":"Матрица сравнения","_type":"localeString","en":"Comparison Matrix"},"roi-calculators":{"en":"ROI calculators","ru":"ROI калькуляторы","_type":"localeString"},"b4r":{"ru":"Бонус за референс","_type":"localeString","en":"Bonus for reference"},"business-booster":{"en":"Business boosting","ru":"Развитие бизнеса","_type":"localeString"},"catalogs":{"ru":"Каталоги","_type":"localeString","en":"Catalogs"},"products":{"en":"Products","ru":"Продукты","_type":"localeString"},"implementations":{"ru":"Внедрения","_type":"localeString","en":"Deployments"},"companies":{"ru":"Компании","_type":"localeString","en":"Companies"},"categories":{"ru":"Категории","_type":"localeString","en":"Categories"},"for-suppliers":{"en":"For suppliers","ru":"Поставщикам","_type":"localeString"},"blog":{"ru":"Блог","_type":"localeString","en":"Blog"},"agreements":{"ru":"Сделки","_type":"localeString","en":"Deals"},"my-account":{"en":"My account","ru":"Мой кабинет","_type":"localeString"},"register":{"ru":"Зарегистрироваться","_type":"localeString","en":"Register"},"comparison-deletion":{"ru":"Удаление","_type":"localeString","en":"Deletion"},"comparison-confirm":{"_type":"localeString","en":"Are you sure you want to delete","ru":"Подтвердите удаление"},"search-placeholder":{"ru":"Введите поисковый запрос","_type":"localeString","en":"Enter your search term"},"my-profile":{"ru":"Мои данные","_type":"localeString","en":"My profile"},"about":{"_type":"localeString","en":"About Us"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4presenter":{"en":"Roi4Presenter","_type":"localeString"},"roi4webinar":{"_type":"localeString","en":"Pitch Avatar"},"sub_it_catalogs":{"_type":"localeString","en":"Find IT product"},"sub_b4reference":{"en":"Get reference from user","_type":"localeString"},"sub_roi4presenter":{"_type":"localeString","en":"Make online presentations"},"sub_roi4webinar":{"en":"Create an avatar for the event","_type":"localeString"},"catalogs_new":{"_type":"localeString","en":"Products"},"b4reference":{"en":"Bonus4Reference","_type":"localeString"},"it_our_it_catalogs":{"_type":"localeString","en":"Our IT Catalogs"},"it_products":{"_type":"localeString","en":"Find and compare IT products"},"it_implementations":{"en":"Learn implementation reviews","_type":"localeString"},"it_companies":{"_type":"localeString","en":"Find vendor and company-supplier"},"it_categories":{"en":"Explore IT products by category","_type":"localeString"},"it_our_products":{"en":"Our Products","_type":"localeString"},"it_it_catalogs":{"_type":"localeString","en":"IT catalogs"}},"footer":{"copyright":{"_type":"localeString","en":"All rights reserved","de":"Alle rechte vorbehalten","ru":"Все права защищены"},"company":{"de":"Über die Firma","ru":"О компании","_type":"localeString","en":"My Company"},"about":{"_type":"localeString","en":"About us","de":"Über uns","ru":"О нас"},"infocenter":{"de":"Infocenter","ru":"Инфоцентр","_type":"localeString","en":"Infocenter"},"tariffs":{"en":"Subscriptions","de":"Tarife","ru":"Тарифы","_type":"localeString"},"contact":{"de":"Kontaktiere uns","ru":"Связаться с нами","_type":"localeString","en":"Contact us"},"marketplace":{"en":"Marketplace","de":"Marketplace","ru":"Marketplace","_type":"localeString"},"products":{"en":"Products","de":"Produkte","ru":"Продукты","_type":"localeString"},"compare":{"ru":"Подобрать и сравнить","_type":"localeString","en":"Pick and compare","de":"Wähle und vergleiche"},"calculate":{"de":"Kosten berechnen","ru":"Расчитать стоимость","_type":"localeString","en":"Calculate the cost"},"get_bonus":{"ru":"Бонус за референс","_type":"localeString","en":"Bonus for reference","de":"Holen Sie sich einen Rabatt"},"salestools":{"de":"Salestools","ru":"Salestools","_type":"localeString","en":"Salestools"},"automatization":{"_type":"localeString","en":"Settlement Automation","de":"Abwicklungsautomatisierung","ru":"Автоматизация расчетов"},"roi_calcs":{"en":"ROI calculators","de":"ROI-Rechner","ru":"ROI калькуляторы","_type":"localeString"},"matrix":{"de":"Vergleichsmatrix","ru":"Матрица сравнения","_type":"localeString","en":"Comparison matrix"},"b4r":{"de":"Rebate 4 Reference","ru":"Rebate 4 Reference","_type":"localeString","en":"Rebate 4 Reference"},"our_social":{"de":"Unsere sozialen Netzwerke","ru":"Наши социальные сети","_type":"localeString","en":"Our social networks"},"subscribe":{"ru":"Подпишитесь на рассылку","_type":"localeString","en":"Subscribe to newsletter","de":"Melden Sie sich für den Newsletter an"},"subscribe_info":{"ru":"и узнавайте первыми об акциях, новых возможностях и свежих обзорах софта","_type":"localeString","en":"and be the first to know about promotions, new features and recent software reviews"},"policy":{"ru":"Политика конфиденциальности","_type":"localeString","en":"Privacy Policy"},"user_agreement":{"ru":"Пользовательское соглашение ","_type":"localeString","en":"Agreement"},"solutions":{"ru":"Возможности","_type":"localeString","en":"Solutions"},"find":{"_type":"localeString","en":"Selection and comparison of IT product","ru":"Подбор и сравнение ИТ продукта"},"quote":{"ru":"Калькулятор цены","_type":"localeString","en":"Price calculator"},"boosting":{"ru":"Развитие бизнеса","_type":"localeString","en":"Business boosting"},"4vendors":{"ru":"поставщикам","_type":"localeString","en":"4 vendors"},"blog":{"en":"blog","ru":"блог","_type":"localeString"},"pay4content":{"ru":"платим за контент","_type":"localeString","en":"we pay for content"},"categories":{"ru":"категории","_type":"localeString","en":"categories"},"showForm":{"ru":"Показать форму","_type":"localeString","en":"Show form"},"subscribe__title":{"ru":"Раз в месяц мы отправляем дайджест актуальных новостей ИТ мира!","_type":"localeString","en":"We send a digest of actual news from the IT world once in a month!"},"subscribe__email-label":{"en":"Email","ru":"Email","_type":"localeString"},"subscribe__name-label":{"ru":"Имя","_type":"localeString","en":"Name"},"subscribe__required-message":{"_type":"localeString","en":"This field is required","ru":"Это поле обязательное"},"subscribe__notify-label":{"ru":"Да, пожалуйста уведомляйте меня о новостях, событиях и предложениях","_type":"localeString","en":"Yes, please, notify me about news, events and propositions"},"subscribe__agree-label":{"ru":"Подписываясь на рассылку, вы соглашаетесь с %TERMS% и %POLICY% и даете согласие на использование файлов cookie и передачу своих персональных данных*","_type":"localeString","en":"By subscribing to the newsletter, you agree to the %TERMS% and %POLICY% and agree to the use of cookies and the transfer of your personal data"},"subscribe__submit-label":{"_type":"localeString","en":"Subscribe","ru":"Подписаться"},"subscribe__email-message":{"en":"Please, enter the valid email","ru":"Пожалуйста, введите корректный адрес электронной почты","_type":"localeString"},"subscribe__email-placeholder":{"ru":"username@gmail.com","_type":"localeString","en":"username@gmail.com"},"subscribe__name-placeholder":{"en":"Last, first name","ru":"Имя Фамилия","_type":"localeString"},"subscribe__success":{"ru":"Вы успешно подписаны на рассылку. Проверьте свой почтовый ящик.","_type":"localeString","en":"You are successfully subscribed! Check you mailbox."},"subscribe__error":{"ru":"Не удалось оформить подписку. Пожалуйста, попробуйте позднее.","_type":"localeString","en":"Subscription is unsuccessful. Please, try again later."},"roi4presenter":{"en":"Roi4Presenter","de":"roi4presenter","ru":"roi4presenter","_type":"localeString"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4webinar":{"en":"Pitch Avatar","_type":"localeString"},"b4reference":{"_type":"localeString","en":"Bonus4Reference"}},"breadcrumbs":{"home":{"en":"Home","ru":"Главная","_type":"localeString"},"companies":{"ru":"Компании","_type":"localeString","en":"Companies"},"products":{"ru":"Продукты","_type":"localeString","en":"Products"},"implementations":{"ru":"Внедрения","_type":"localeString","en":"Deployments"},"login":{"ru":"Вход","_type":"localeString","en":"Login"},"registration":{"_type":"localeString","en":"Registration","ru":"Регистрация"},"b2b-platform":{"ru":"Портал для покупателей, поставщиков и производителей ИТ","_type":"localeString","en":"B2B platform for IT buyers, vendors and suppliers"}},"comment-form":{"title":{"en":"Leave comment","ru":"Оставить комментарий","_type":"localeString"},"firstname":{"ru":"Имя","_type":"localeString","en":"First name"},"lastname":{"ru":"Фамилия","_type":"localeString","en":"Last name"},"company":{"ru":"Компания","_type":"localeString","en":"Company name"},"position":{"en":"Position","ru":"Должность","_type":"localeString"},"actual-cost":{"en":"Actual cost","ru":"Фактическая стоимость","_type":"localeString"},"received-roi":{"ru":"Полученный ROI","_type":"localeString","en":"Received ROI"},"saving-type":{"ru":"Тип экономии","_type":"localeString","en":"Saving type"},"comment":{"en":"Comment","ru":"Комментарий","_type":"localeString"},"your-rate":{"en":"Your rate","ru":"Ваша оценка","_type":"localeString"},"i-agree":{"en":"I agree","ru":"Я согласен","_type":"localeString"},"terms-of-use":{"ru":"С пользовательским соглашением и политикой конфиденциальности","_type":"localeString","en":"With user agreement and privacy policy"},"send":{"ru":"Отправить","_type":"localeString","en":"Send"},"required-message":{"ru":"{NAME} - это обязательное поле","_type":"localeString","en":"{NAME} is required filed"}},"maintenance":{"title":{"ru":"На сайте проводятся технические работы","_type":"localeString","en":"Site under maintenance"},"message":{"_type":"localeString","en":"Thank you for your understanding","ru":"Спасибо за ваше понимание"}},"filters":{"from":{"ru":"от","_type":"localeString","en":"from"},"to":{"en":"to","ru":"до","_type":"localeString"},"filter-price-title":{"_type":"localeString","en":"Filter by price","ru":"Фильтр по цене"},"view-type-label":{"en":"View","ru":"Вид","_type":"localeString"},"sort-type-label":{"en":"Sorting","ru":"Сортировка","_type":"localeString"},"category":{"ru":"Категория","_type":"localeString","en":"Category"},"follow":{"en":"Follow","ru":"Следить","_type":"localeString"},"add-product":{"_type":"localeString","en":"Add Product","ru":"Добавить продукт"},"show-all":{"ru":"Показать все","_type":"localeString","en":"Show all"},"filter-toggle":{"en":"Filter","ru":"Фильтр","_type":"localeString"},"clear-button":{"en":"Сlear","ru":"Очистить","_type":"localeString"},"delivery-type-field":{"ru":"Тип поставки","_type":"localeString","en":"Delivery type"},"product-categories-field":{"ru":"категориz продуктаhjle","_type":"localeString","en":"product categories"},"providers-field":{"_type":"localeString","en":"Providers","ru":"Поставщик, производитель"},"business-tasks-field":{"ru":"Бизнес задачи","_type":"localeString","en":"Business tasks"},"problems-field":{"en":"Problems","ru":"Проблемы","_type":"localeString"},"with-discounts-checkbox":{"ru":"Со скидками","_type":"localeString","en":"With discounts"},"expert-price-checkbox":{"_type":"localeString","en":"Configurator","ru":"Конфигуратор"},"roi-calculator-checkbox":{"ru":"ROI-калькулятор","_type":"localeString","en":"ROI-calculator"},"apply-filter-button":{"ru":"Применить фильтр","_type":"localeString","en":"Apply filter"},"sorting-toggle":{"en":"Sorting","ru":"Сортировка","_type":"localeString"},"show-all-button":{"en":"Show all","ru":"Показать все","_type":"localeString"},"suggest-product-button":{"_type":"localeString","en":"Suggest product","ru":"Предложить продукт"},"with-projects-label":{"_type":"localeString","en":"With deployments","ru":"С внедрениями"},"bonus-4-reference":{"_type":"localeString","en":"Bonus 4 Reference","ru":"Бонус за референс"},"product-categories":{"ru":"Категории продуктов","_type":"localeString","en":"Product Categories"},"countries":{"ru":"Страны","_type":"localeString","en":"Countries"},"seller":{"_type":"localeString","en":"Seller","ru":"Продавец"},"vendors":{"ru":"Производители продуктов пользователя","_type":"localeString","en":"User products vendors"},"suppliers":{"_type":"localeString","en":"User suppliers","ru":"Поставщики пользователя"},"business-process":{"en":"Problems","ru":"Проблемы","_type":"localeString"},"business-objectives":{"ru":"Бизнес задачи","_type":"localeString","en":"Business tasks"},"branch":{"ru":"Отрасль","_type":"localeString","en":" Branch"},"users":{"ru":"Пользователи","_type":"localeString","en":"Users"},"status":{"en":"Status","ru":"Статус","_type":"localeString"},"info-source":{"ru":"Информационный ресурс","_type":"localeString","en":"Info source"},"with-reference-checkbox":{"en":"With reference","ru":"С референсами","_type":"localeString"},"show-deal-checkbox":{"en":"Show deal with noname","ru":"Показывать сделки с noname","_type":"localeString"},"roi-checkbox":{"_type":"localeString","en":"ROI","ru":"ROI"},"problems":{"_type":"localeString","en":"Problems","ru":"Проблемы"},"find":{"_type":"localeString","en":"Find","ru":"Выполнить поиск"},"deal-date":{"en":"Date","ru":"Дата","_type":"localeString"},"try-button":{"_type":"localeString","en":"Try AI (Beta)","ru":"Попробовать AI (Beta)"},"hide":{"en":"Hide","ru":"Скрыть","_type":"localeString"},"company-size":{"en":"Company size","ru":"Размер компании","_type":"localeString"},"add-company":{"_type":"localeString","en":"Add company","ru":"Добавить компанию"},"add-implementation":{"en":"Add deployment","ru":"Добавить внедрение","_type":"localeString"},"sort-title-asc":{"en":"From A to Z","ru":"От А до Я","_type":"localeString"},"sort-title-desc":{"ru":"От Я до А","_type":"localeString","en":"From Z to A"},"sellers-field":{"_type":"localeString","en":"Sellers","ru":"Поставщики, Производители"},"supply-types":{"en":"Supply type","ru":"Тип поставки","_type":"localeString"},"with-comments-checkbox":{"ru":"С комментариями","_type":"localeString","en":"With comments"},"supplier":{"en":"Supplier","ru":"Поставщик","_type":"localeString"},"vendor":{"_type":"localeString","en":"Vendor","ru":"Производитель"},"user":{"ru":"Пользователь","_type":"localeString","en":"User"},"company-type":{"ru":"Тип компании","_type":"localeString","en":"Company type"},"partners-field":{"_type":"localeString","en":"Partners","ru":" Партнеры"},"customers":{"ru":"Покупатели","_type":"localeString","en":"Customers"},"product-supplier":{"ru":"Поставщик продукта","_type":"localeString","en":"Product supplier"},"product-vendor":{"ru":"Производитель продукта","_type":"localeString","en":"Product vendor"},"implementation-date":{"ru":"Дата внедрения","_type":"localeString","en":"Deployment date"},"canceled":{"en":"Canceled","ru":"Отменено","_type":"localeString"},"deal-canceled":{"_type":"localeString","en":"Deal canceled","ru":"Сделка отменена"},"deal-closed":{"ru":"Сделка закрыта","_type":"localeString","en":"Deal closed"},"deal-in-progress":{"_type":"localeString","en":"Deal in progress","ru":"Сделка в процессе"},"deal-is-planned":{"ru":"Сделка планируется","_type":"localeString","en":"Deal is planned"},"finished":{"_type":"localeString","en":"Finished","ru":"Завершено"},"in-process":{"ru":"Ведется","_type":"localeString","en":"In Process"},"planned":{"en":"Planned","ru":"Планируется","_type":"localeString"},"proof-of-concept":{"ru":"Пилотный проект","_type":"localeString","en":"Proof of concept"},"stopped":{"ru":"Остановлено","_type":"localeString","en":"Stopped"},"competencies":{"ru":"Компетенции","_type":"localeString","en":"Competencies"}}},"translationsStatus":{"products":"success","filters":"success"},"sections":{"products-text-block":{"label":"catalog-products-text-block","body":{"ru":[{"children":[{"_key":"28241882db7a0","_type":"span","marks":[],"text":"Каталог продуктов ROI4CIO - это база данных программного обеспечения, оборудования и ИТ-услуг для бизнеса. С помощью фильтров, подбирайте ИТ-продукты по категории, поставщику или производителю, бизнес-задачам, проблемам, наличию ROI калькулятора или калькулятора цены. Находите подходящие решения для бизнеса, воспользовавшись нейросетевым поиском, основанным на результатах внедрения софта в других компаниях."}],"_type":"block","style":"normal","_key":"28241882db7a","markDefs":[]}],"_type":"localeBlock","en":[{"children":[{"_key":"8bebcfb349550","_type":"span","marks":[],"text":"The ROI4CIO Product Catalog is a database of business software, hardware, and IT services. Using filters, select IT products by category, supplier or vendor, business tasks and problems. Find the right business solutions by using a neural network search based on the results of deployment products in other companies."}],"_type":"block","style":"normal","_key":"8bebcfb34955","markDefs":[]}]}}},"sectionsStatus":{"products-text-block":"success"},"pageMetaData":{"products":{"title":{"ru":"ROI4CIO: Продукты","_type":"localeString","en":"ROI4CIO: Products"},"meta":[{"content":"https://roi4cio.com/fileadmin/templates/roi4cio/image/roi4cio-logobig.jpg","name":"og:image"},{"name":"og:type","content":"website"}],"translatable_meta":[{"name":"og:title","translations":{"_type":"localeString","en":"Products","ru":"Продукты"}},{"name":"description","translations":{"en":"Description","ru":"Лучшие приложения и it услуги для бизнеса. Выбор по видам программного обеспечения, бизнес-задачам и проблемам. Расчет стоимости лицензионного ПО, ROI","_type":"localeString"}},{"name":"og:description","translations":{"en":"The best applications and it services for business. Choice by type of software, business tasks and problems. Calculation of the cost of licensed software, ROI","ru":"Лучшие приложения и it услуги для бизнеса. Выбор по видам программного обеспечения, бизнес-задачам и проблемам. Расчет стоимости лицензионного ПО, ROI","_type":"localeString"}},{"translations":{"en":"keyword","ru":"каталог, программное обеспечение, софт, ит услуги","_type":"localeString"},"name":"keywords"},{"name":"title","translations":{"_type":"localeString","en":"Products","ru":"Продукты"}}]}},"pageMetaDataStatus":{"products":"success"},"subscribeInProgress":false,"subscribeError":false},"auth":{"inProgress":false,"error":false,"checked":true,"initialized":false,"user":{},"role":null,"expires":null},"products":{"productsByAlias":{"naumen-contact-center":{"id":394,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Naumen_Contact_Center.png","logo":true,"scheme":false,"title":"Naumen Contact Center","vendorVerified":0,"rating":"1.80","implementationsCount":3,"suppliersCount":0,"supplierPartnersCount":0,"alias":"naumen-contact-center","companyTitle":"Naumen","companyTypes":["supplier","vendor"],"companyId":2798,"companyAlias":"naumen","description":"Naumen Contact Center (previously Naumen Phone) - a full-featured software solution for the construction of large and medium-sized contact centers. Creating a call center on the basis of our decision, you do not have to spend money on integration and support of products from different suppliers, as Naumen Contact Center has everything you need to work effectively.\r\nThe solution includes a communication platform with the component Omni-Channel, Project Management Information System and forecasting workload (WFM), as well as workstations operator and supervisor.\r\nCommunication platform Naumen Contact Center provides job telephony, as well as the reception and processing of applications through other channels (e-mail, fax, SMS, web chat, instant messengers, social media, mobile applications). The solution uses SIP-protocol, which allows you to connect VoIP-gateways and user terminals from various manufacturers, providing complete freedom of choice of server and telecommunications equipment.\r\nThe server part of NSS is based on free software: Linux operating system, as well as the database can be used Posgtre SQL or Oracle. In the workplace it is permitted to use different operating systems Windows, Linux and MacOS.","shortDescription":"Naumen Contact Center - a single solution for call-center and contact center","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Naumen Contact Center","keywords":"Naumen, Contact, Center, well, solution, operating, from, different","description":"Naumen Contact Center (previously Naumen Phone) - a full-featured software solution for the construction of large and medium-sized contact centers. Creating a call center on the basis of our decision, you do not have to spend money on integration and support o","og:title":"Naumen Contact Center","og:description":"Naumen Contact Center (previously Naumen Phone) - a full-featured software solution for the construction of large and medium-sized contact centers. Creating a call center on the basis of our decision, you do not have to spend money on integration and support o","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Naumen_Contact_Center.png"},"eventUrl":"","translationId":395,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":152,"title":"Contact Center","alias":"contact-center","description":"A contact center is a central point from where you can contact.\r\nThe contact center typically includes one or more call centers but may include other types of customer contact, as well. A contact center is generally part of an enterprise's overall customer relationship management (CRM) strategy.<br />Contact centers and call centers are both centers for customer service, and the two terms are often used interchangeably, but a contact center supports more services than a typical call center.\r\nContact centers offer omnichannel customer support, including email, chat, voice over IP (VoIP) and website support. A call center typically uses phones as the main channel of communication and can handle a mass volume of calls.<br />Contact centers are used for inbound communication, outbound communication or a hybrid of both. Contact center agents also interact with customers via web chat, phone, email or other communication channels.\r\nThe contact center infrastructure that is necessary to support communications may be located on the same premises as the contact center, or it can be located externally.\r\nIn an on-premises scenario, the company that owns the contact center also owns and manages its own hardware and software. This requires staffing and IT investments that some companies choose to forgo by outsourcing those tasks to cloud providers or hosting companies.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Call Center?</span>\r\nTraditionally, a call center is an office where a large number of call center agents provide customer service over the telephone. Inbound call centers receive calls for customer support and often serve as a knowledge base for tech support, billing questions, and other customer service issues. These call centers focus on quick call resolution times and agent productivity. In outbound call centers, agents make calls rather than receive them. These could be sales calls, marketing offers, surveys, fundraising requests, or debt collection, for example.\r\nThe term “call center” conjures an image for many people of waiting on perpetual hold or being routed through an endless IVR that never gives them what they need. Because so many consumers have had a dreadful customer service experience along these lines, call centers have developed a bad rap. But as legacy phone systems give way to newer digital technologies, call centers are evolving.\r\n<span style=\"font-weight: bold;\">What is a Contact Center?</span>\r\nThe term &quot;contact center&quot; (or “contact centre”) reflects the modern reality that there are many other ways to connect with a customer these days besides by telephone. The combined trends of increased customer expectations and newer technologies that allow for many channels of communication are creating a shift in the traditional call center model which has existed for decades. Consumers want more ways to reach businesses, and businesses are looking for new ways to improve customer experience.\r\nWhile call center agents generally focus on inbound and outbound calls, either on traditional phone lines or over VoIP, contact center agents handle a wide variety of communications. In a modern multichannel contact center, technical support might be delivered over in-app chat or video, while order status updates are delivered via SMS, event promotions are sent as push notifications, surveys are deployed over Facebook Messenger, and sales inquiries received by email are sent directly to an agent to connect by phone. Call centers handle voice communications, contact centers handle all communications.\r\nA company’s contact center is usually integrated with their customer relationship management (CRM) system, where all interactions between the organization and the public are tracked, coordinated, and managed. Depending on the infrastructure and ecosystem, it could be comprised of an alphabet soup of complex components. Many companies have purchased off-the-shelf systems or a highly customized network of technologies from multiple vendors. Some companies have adopted a cloud-based solution or two, but they remain siloed from the rest of their systems and can’t talk to each other.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Contact_Center1.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"naumen-service-desk":{"id":273,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Naumen_Service_Desk.jpg","logo":true,"scheme":false,"title":"Naumen Service Desk","vendorVerified":0,"rating":"1.80","implementationsCount":3,"suppliersCount":0,"supplierPartnersCount":0,"alias":"naumen-service-desk","companyTitle":"Naumen","companyTypes":["supplier","vendor"],"companyId":2798,"companyAlias":"naumen","description":"Naumen Service Desk Ready to Implement Solution №1 in Russia and CIS for IT departments and service companies for ITSM management. The only product in Eastern Europe that is granted PinkVerify 2011 certificate.&nbsp;\r\nThe software Naumen Service Desk is designed to automate IT management processes and service enterprises. With Naumen Service Desk you will be able to implement a service management model for IT departments and other internal services, as well as take advantage of the service approach in the delivery of services to customers.\r\nNaumen Service Desk offers a comprehensive toolkit for IT management service that provides support 15 processes ITIL® v.2011.","shortDescription":"The software Naumen Service Desk is designed to automate IT management processes and service enterprises.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":7,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Naumen Service Desk","keywords":"Service, Naumen, service, Desk, management, that, 2011, processes","description":"Naumen Service Desk Ready to Implement Solution №1 in Russia and CIS for IT departments and service companies for ITSM management. The only product in Eastern Europe that is granted PinkVerify 2011 certificate.&nbsp;\r\nThe software Naumen Service Desk is design","og:title":"Naumen Service Desk","og:description":"Naumen Service Desk Ready to Implement Solution №1 in Russia and CIS for IT departments and service companies for ITSM management. The only product in Eastern Europe that is granted PinkVerify 2011 certificate.&nbsp;\r\nThe software Naumen Service Desk is design","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Naumen_Service_Desk.jpg"},"eventUrl":"","translationId":274,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}},"aliases":{"1":["naumen-contact-center","naumen-service-desk"]},"links":{"first":"http://apis.roi4cio.com/api/products?page=1","last":"http://apis.roi4cio.com/api/products?page=1","prev":null,"next":null},"meta":{"current_page":1,"from":1,"last_page":1,"path":"http://apis.roi4cio.com/api/products","per_page":20,"to":2,"total":2},"loading":false,"error":null,"useProductLoading":false,"sellProductLoading":false,"templatesById":{},"comparisonByTemplateId":{}},"filters":{"filterCriterias":{"loading":false,"error":null,"data":{"price":{"min":0,"max":6000},"users":{"loading":false,"error":null,"ids":[],"values":{}},"suppliers":{"loading":false,"error":null,"ids":[],"values":{}},"vendors":{"loading":false,"error":null,"ids":[],"values":{}},"roles":{"id":200,"title":"Roles","values":{"1":{"id":1,"title":"User","translationKey":"user"},"2":{"id":2,"title":"Supplier","translationKey":"supplier"},"3":{"id":3,"title":"Vendor","translationKey":"vendor"}}},"categories":{"flat":[],"tree":[]},"countries":{"loading":false,"error":null,"ids":[],"values":{}}}},"showAIFilter":false},"companies":{"companiesByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}