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With their minimal footprint, professional appearance, and enterprise-level productivity, these all-in-ones are a welcome addition to the corporate desk.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":17,"sellingCount":4,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"All-in-One PC Lenovo ThinkCentre M Series","keywords":"","description":"<span style=\"font-weight: bold; \">Productivity enhancers</span>\r\nTackle spreadsheets, multiple presentations, and photo-editing with ease. With powerful Intel Core processors, the latest DDR4 computer memory, and SSD storage options, each ThinkCentre AIO is a ","og:title":"All-in-One PC Lenovo ThinkCentre M Series","og:description":"<span style=\"font-weight: bold; \">Productivity enhancers</span>\r\nTackle spreadsheets, multiple presentations, and photo-editing with ease. With powerful Intel Core processors, the latest DDR4 computer memory, and SSD storage options, each ThinkCentre AIO is a ","og:image":"https://old.roi4cio.com/fileadmin/user_upload/lenovo_logo.png"},"eventUrl":"","translationId":5260,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":471,"title":"Hardware","alias":"hardware","description":" Computer hardware includes the physical, tangible parts or components of a computer, such as the cabinet, central processing unit, monitor, keyboard, computer data storage, graphics card, sound card, speakers and motherboard. By contrast, software is instructions that can be stored and run by hardware. Hardware is so-termed because it is &quot;hard&quot; or rigid with respect to changes or modifications; whereas software is &quot;soft&quot; because it is easy to update or change. Intermediate between software and hardware is &quot;firmware&quot;, which is software that is strongly coupled to the particular hardware of a computer system and thus the most difficult to change but also among the most stable with respect to consistency of interface. The progression from levels of &quot;hardness&quot; to &quot;softness&quot; in computer systems parallels a progression of layers of abstraction in computing.\r\nHardware is typically directed by the software to execute any command or instruction. A combination of hardware and software forms a usable computing system, although other systems exist with only hardware components.\r\nThe template for all modern computers is the Von Neumann architecture, detailed in a 1945 paper by Hungarian mathematician John von Neumann. This describes a design architecture for an electronic digital computer with subdivisions of a processing unit consisting of an arithmetic logic unit and processor registers, a control unit containing an instruction register and program counter, a memory to store both data and instructions, external mass storage, and input and output mechanisms. The meaning of the term has evolved to mean a stored-program computer in which an instruction fetch and a data operation cannot occur at the same time because they share a common bus. This is referred to as the Von Neumann bottleneck and often limits the performance of the system.","materialsDescription":" <span style=\"font-weight: bold; \">What does Hardware (H/W) mean?</span>\r\nHardware (H/W), in the context of technology, refers to the physical elements that make up a computer or electronic system and everything else involved that is physically tangible. This includes the monitor, hard drive, memory and CPU. Hardware works hand-in-hand with firmware and software to make a computer function.\r\n<span style=\"font-weight: bold; \">What are the types of computer systems?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Personal computer</span></span>\r\nThe personal computer, also known as the PC, is one of the most common types of computer due to its versatility and relatively low price. Laptops are generally very similar, although they may use lower-power or reduced size components, thus lower performance.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Case</span></span>\r\nThe computer case encloses and holds most of the components of the system. It provides mechanical support and protection for internal elements such as the motherboard, disk drives, and power supplies, and controls and directs the flow of cooling air over internal components. The case is also part of the system to control electromagnetic interference radiated by the computer, and protects internal parts from electrostatic discharge. Large tower cases provide extra internal space for multiple disk drives or other peripherals and usually stand on the floor, while desktop cases provide less expansion room. All-in-one style designs include a video display built into the same case. Portable and laptop computers require cases that provide impact protection for the unit. A current development in laptop computers is a detachable keyboard, which allows the system to be configured as a touch-screen tablet. Hobbyists may decorate the cases with colored lights, paint, or other features, in an activity called case modding.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Power supply</span></span>\r\nA power supply unit (PSU) converts alternating current (AC) electric power to low-voltage direct current (DC) power for the internal components of the computer. Laptops are capable of running from a built-in battery, normally for a period of hours. The PSU typically uses a switched-mode power supply (SMPS), with power MOSFETs (power metal–oxide–semiconductor field-effect transistors) used in the converters and regulator circuits of the SMPS.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Motherboard</span></span>\r\nThe motherboard is the main component of a computer. It is a board with integrated circuitry that connects the other parts of the computer including the CPU, the RAM, the disk drives (CD, DVD, hard disk, or any others) as well as any peripherals connected via the ports or the expansion slots. The integrated circuit (IC) chips in a computer typically contain billions of tiny metal–oxide–semiconductor field-effect transistors (MOSFETs).\r\nComponents directly attached to or to part of the motherboard include:\r\n<ul><li><span style=\"font-weight: bold; \">The CPU (central processing unit)</span>, which performs most of the calculations which enable a computer to function, and is referred to as the brain of the computer which get a hold of program instruction from random-access memory (RAM), interprets and processes it and then send it backs to computer result so that the relevant components can carry out the instructions. The CPU is a microprocessor, which is fabricated on a metal–oxide–semiconductor (MOS) integrated circuit (IC) chip. It is usually cooled by a heat sink and fan, or water-cooling system. Most newer CPU include an on-die graphics processing unit (GPU). The clock speed of CPU governs how fast it executes instructions, and is measured in GHz; typical values lie between 1 GHz and 5 GHz. Many modern computers have the option to overclock the CPU which enhances performance at the expense of greater thermal output and thus a need for improved cooling.</li><li><span style=\"font-weight: bold; \">The chipset</span>, which includes the north bridge, mediates communication between the CPU and the other components of the system, including main memory; as well as south bridge, which is connected to the north bridge, and supports auxiliary interfaces and buses; and, finally, a Super I/O chip, connected through the south bridge, which supports the slowest and most legacy components like serial ports, hardware monitoring and fan control.</li><li><span style=\"font-weight: bold; \">Random-access memory (RAM)</span>, which stores the code and data that are being actively accessed by the CPU. For example, when a web browser is opened on the computer it takes up memory; this is stored in the RAM until the web browser is closed. It is typically a type of dynamic RAM (DRAM), such as synchronous DRAM (SDRAM), where MOS memory chips store data on memory cells consisting of MOSFETs and MOS capacitors. RAM usually comes on dual in-line memory modules (DIMMs) in the sizes of 2GB, 4GB, and 8GB, but can be much larger.</li><li><span style=\"font-weight: bold; \">Read-only memory (ROM)</span>, which stores the BIOS that runs when the computer is powered on or otherwise begins execution, a process known as Bootstrapping, or &quot;booting&quot; or &quot;booting up&quot;. The ROM is typically a nonvolatile BIOS memory chip, which stores data on floating-gate MOSFET memory cells.</li><li><span style=\"font-weight: bold; \">The BIOS (Basic Input Output System)</span> includes boot firmware and power management firmware. Newer motherboards use Unified Extensible Firmware Interface (UEFI) instead of BIOS.</li><li><span style=\"font-weight: bold; \">Buses</span> that connect the CPU to various internal components and to expand cards for graphics and sound.</li><li><span style=\"font-weight: bold; \">The CMOS</span> (complementary MOS) battery, which powers the CMOS memory for date and time in the BIOS chip. This battery is generally a watch battery.</li><li><span style=\"font-weight: bold; \">The video card</span> (also known as the graphics card), which processes computer graphics. More powerful graphics cards are better suited to handle strenuous tasks, such as playing intensive video games or running computer graphics software. A video card contains a graphics processing unit (GPU) and video memory (typically a type of SDRAM), both fabricated on MOS integrated circuit (MOS IC) chips.</li><li><span style=\"font-weight: bold; \">Power MOSFETs</span> make up the voltage regulator module (VRM), which controls how much voltage other hardware components receive.</li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Expansion cards</span></span>\r\nAn expansion card in computing is a printed circuit board that can be inserted into an expansion slot of a computer motherboard or backplane to add functionality to a computer system via the expansion bus. Expansion cards can be used to obtain or expand on features not offered by the motherboard.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Storage devices</span></span>\r\nA storage device is any computing hardware and digital media that is used for storing, porting and extracting data files and objects. It can hold and store information both temporarily and permanently, and can be internal or external to a computer, server or any similar computing device. Data storage is a core function and fundamental component of computers.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Fixed media</span></span>\r\nData is stored by a computer using a variety of media. Hard disk drives (HDDs) are found in virtually all older computers, due to their high capacity and low cost, but solid-state drives (SSDs) are faster and more power efficient, although currently more expensive than hard drives in terms of dollar per gigabyte, so are often found in personal computers built post-2007. SSDs use flash memory, which stores data on MOS memory chips consisting of floating-gate MOSFET memory cells. Some systems may use a disk array controller for greater performance or reliability.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Removable media</span></span>\r\nTo transfer data between computers, an external flash memory device (such as a memory card or USB flash drive) or optical disc (such as a CD-ROM, DVD-ROM or BD-ROM) may be used. Their usefulness depends on being readable by other systems; the majority of machines have an optical disk drive (ODD), and virtually all have at least one Universal Serial Bus (USB) port.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Input and output peripherals</span></span>\r\nInput and output devices are typically housed externally to the main computer chassis. The following are either standard or very common to many computer systems.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Input</span></span>\r\nInput devices allow the user to enter information into the system, or control its operation. Most personal computers have a mouse and keyboard, but laptop systems typically use a touchpad instead of a mouse. Other input devices include webcams, microphones, joysticks, and image scanners.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Output device</span></span>\r\nOutput devices display information in a human readable form. Such devices could include printers, speakers, monitors or a Braille embosser.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Mainframe computer</span></span>\r\nA mainframe computer is a much larger computer that typically fills a room and may cost many hundreds or thousands of times as much as a personal computer. They are designed to perform large numbers of calculations for governments and large enterprises.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Departmental computing</span></span>\r\nIn the 1960s and 1970s, more and more departments started to use cheaper and dedicated systems for specific purposes like process control and laboratory automation.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Supercomputer</span></span>\r\nA supercomputer is superficially similar to a mainframe, but is instead intended for extremely demanding computational tasks. As of June 2018, the fastest supercomputer on the TOP500supercomputer list is the Summit, in the United States, with a LINPACK benchmarkscore of 122.3 PFLOPS Light, by around 29 PFLOPS.\r\nThe term supercomputer does not refer to a specific technology. Rather it indicates the fastest computations available at any given time. In mid 2011, the fastest supercomputers boasted speeds exceeding one petaflop, or 1 quadrillion (10^15 or 1,000 trillion) floating point operations per second. Supercomputers are fast but extremely costly, so they are generally used by large organizations to execute computationally demanding tasks involving large data sets. Supercomputers typically run military and scientific applications. Although costly, they are also being used for commercial applications where huge amounts of data must be analyzed. For example, large banks employ supercomputers to calculate the risks and returns of various investment strategies, and healthcare organizations use them to analyze giant databases of patient data to determine optimal treatments for various diseases and problems incurring to the country. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Hardware.jpg"},{"id":37,"title":"PC - personal computer","alias":"pc-personal-computer","description":"A personal computer (PC) is a multi-purpose computer whose size, capabilities, and price make it feasible for individual use. Personal computers are intended to be operated directly by an end user, rather than by a computer expert or technician. Unlike large costly minicomputer and mainframes, time-sharing by many people at the same time is not used with personal computers.\r\nInstitutional or corporate computer owners in the 1960s had to write their own programs to do any useful work with the machines. While personal computer users may develop their own applications, usually these systems run commercial software, free-of-charge software (&quot;freeware&quot;), which is most often proprietary, or free and open-source software, which is provided in &quot;ready-to-run&quot;, or binary, form. Software for personal computers is typically developed and distributed independently from the hardware or operating system manufacturers. Many personal computer users no longer need to write their own programs to make any use of a personal computer, although end-user programming is still feasible. This contrasts with mobile systems, where software is often only available through a manufacturer-supported channel, and end-user program development may be discouraged by lack of support by the manufacturer.\r\nSince the early 1990s, Microsoft operating systems and Intel hardware have dominated much of the personal computer market, first with MS-DOS and then with Microsoft Windows. Alternatives to Microsoft's Windows operating systems occupy a minority share of the industry. These include Apple's macOS and free and open-source Unix-like operating systems.\r\nThe advent of personal computers and the concurrent Digital Revolution have significantly affected the lives of people in all countries.\r\n&quot;PC&quot; is an initialism for &quot;personal computer&quot;. The IBM Personal Computer incorporated the designation in its model name. It is sometimes useful to distinguish personal computers of the &quot;IBM Personal Computer&quot; family from personal computers made by other manufacturers. For example, &quot;PC&quot; is used in contrast with &quot;Mac&quot;, an Apple Macintosh computer. Since none of these Apple products were mainframes or time-sharing systems, they were all &quot;personal computers&quot; and not &quot;PC&quot; (brand) computers.","materialsDescription":" <span style=\"font-weight: bold;\">What types of stationary personal computers exist?</span>\r\n<span style=\"font-weight: bold;\">Desktops</span> - refer to the type of stationary PC. From the name it is clear that these are devices that are installed and work on a table and are not transferred during operation. As a rule, representatives of this group are high-performance powerful devices. They consist of a system unit (a rectangular box), to which a monitor, keyboard and mouse are connected.\r\n<span style=\"font-weight: bold;\">Servers</span> - this type of computer has its own specific tasks that it performs remotely or locally in place. The vast majority of servers are quite powerful machines. The appearance of the servers is slightly different from the usual PC - they are mounted in metal racks that look like furniture shelves. The racks themselves are placed in a special room (server room), the necessary temperature regime is necessarily maintained in it.\r\n<span style=\"font-weight: bold;\">Nettops</span> - refer to the type of stationary PC. The system unit is compact in size, usually with low power consumption and noise. Due to the small size, nettops have lower performance, but they fit perfectly into the home environment and do not occupy expensive office space.\r\n<span style=\"font-weight: bold;\">Microcomputers</span> are computers that fit in a miniature enclosure that looks very similar to a flash drive. The microcomputer itself does not have an output device, therefore, through an HDMI connection, it connects to a monitor or TV. Controls, such as a mouse or keyboard, are connected via the built-in USB ports or Bluetooth. Technical specifications depend on the configuration, as with any other PC.\r\n<span style=\"font-weight: bold;\">Monoblocks</span> - refer to the type of stationary PC. The system unit and the monitor are a single unit. Accessories and boards are placed in the compartment, which is mounted on the back of the monitor. It has an aesthetic appearance and does not take up much space.\r\n<span style=\"font-weight: bold;\">What are the types of portable personal computers?</span>\r\nA laptop computer can also be called portable. They differ from desktop dimensions and weight in a smaller direction and more capacious batteries, which is understandable because you need to carry it with you.\r\n<span style=\"font-weight: bold;\">Laptops and netbooks</span> - refer to the type of portable (laptop) PCs, have a battery for offline operation without using a network. The case is made in the form of a clamshell, a screen is installed at the top, and a keyboard at the bottom. Netbooks are smaller than laptops, respectively, have lower performance, although the battery life is longer.\r\n<span style=\"font-weight: bold;\">Tablet laptops</span> - refer to the type of portable (laptop) PC. The case consists of a touch screen display - Touchscreen. Their main purpose is surfing the Internet, watching videos, listening to audio, gaming and other applications. The compact dimensions make this group especially popular for travelers. Tablet laptops have a keyboard that either folds up or extends out of a niche under the screen. In tablets, the touchscreen is the input medium. For this group, battery life is important.\r\n<span style=\"font-weight: bold;\">Pocket PCs and smartphones</span> - belong to the type of portable (laptop) PC. Distinctive features are a small size and a large reserve of battery life. The input tool is either a touch screen or a retractable keyboard.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_PC.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"aruba-switch":{"id":102,"logo":false,"scheme":false,"title":"Aruba Switch","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":452,"alias":"aruba-switch","companyTitle":"Hewlett Packard Enterprise","companyTypes":["supplier","vendor"],"companyId":172,"companyAlias":"hewlett-packard-enterprise","description":"<div class=\"group\" style=\"box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); \"><p style=\"box-sizing: border-box; margin: 0px 0px 30px; \"><span style=\"color: rgb(101, 109, 120); font-family: Pfhighwaysanspro-light; font-size: 16.8px; background-color: rgb(252, 252, 252); \">The Aruba Switch provides security, reliability, and ease of use for enterprise edge, branch office, and SMB deployments.</span></p>","shortDescription":"The Aruba Switch provides security, reliability, and ease of use for enterprise edge, branch office, and SMB deployments.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Aruba Switch","keywords":"Switch, Aruba, edge, enterprise, deployments, office, branch, ease","description":"<div class=\"group\" style=\"box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; t","og:title":"Aruba Switch","og:description":"<div class=\"group\" style=\"box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; t"},"eventUrl":"","translationId":102,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"avaya-aurar-call-center-elite":{"id":177,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Avaya.png","logo":true,"scheme":false,"title":"Avaya Aura® Call Center Elite","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":3,"alias":"avaya-aurar-call-center-elite","companyTitle":"Avaya","companyTypes":["supplier","vendor"],"companyId":2058,"companyAlias":"avaya","description":"Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura® Call Center Elite helps to ensure the right resources are readily available to your customers. Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs. Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.\r\n<ul> <li><span style=\"font-weight: bold;\">Provide Your Customers with a Seamless Experience Across Channels.</span> Among consumers, 68% say they expect the information they give an organization in one place to be available in another—and 80% say agents should be instantly familiar with contact history. Now you can personalize your customers’ experiences by sharing details like customer history and screen pop data across contact channels.</li> <li><span style=\"font-weight: bold;\">Add Lower Cost Customer Service Channels.</span> Reduce call volume and improve contact center efficiency by moving interactions to lower cost channels such as email, chat, SMS, and social media.</li> <li><span style=\"font-weight: bold;\">Improve Your Contact Center Performance. </span>Analyze historical and real-time reporting data to improve and maximize customer experiences, quickly adapting your contact center to respond dynamically to business and customer needs.</li> </ul>","shortDescription":"Avaya Aura® Call Center Elite is The Most Widely Used Contact Center Solution in the World","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Avaya Aura® Call Center Elite","keywords":"your, customer, contact, customers, Center, available, agent, with","description":"Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura® Call Center Elite helps to ensure the right resources are readily available to your customers. Enable your business to handle all ty","og:title":"Avaya Aura® Call Center Elite","og:description":"Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura® Call Center Elite helps to ensure the right resources are readily available to your customers. Enable your business to handle all ty","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Avaya.png"},"eventUrl":"","translationId":177,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"avaya-aurar-call-center-elite-multichannel":{"id":615,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Avaya_Aura_R__Call_Center_Elite_Multichannel.jpg","logo":true,"scheme":false,"title":"Avaya Aura® Call Center Elite Multichannel","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":3,"alias":"avaya-aurar-call-center-elite-multichannel","companyTitle":"Avaya","companyTypes":["supplier","vendor"],"companyId":2058,"companyAlias":"avaya","description":"\r\nAvaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite.\r\n\r\nCompanies can use this software suite to turn one-dimensional call centers into powerful multimedia contact centers. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone, email, text message, or instant message.\r\n\r\nWhether your customers communicate on mobile, emails, or chat, their communication is routed by identifying the agent using a phone call. The emails, SMS, or chat messages are then directly forwarded to the agent identified using this call. The agent can also reply using the same method of communication.\r\n\r\nEasy to implement and simple to use, Call Center Elite Multichannel also delivers:\r\n\r\n• Out-of-the-box desktop applications for supervisors\r\n\r\n• Framework applications including intelligent routing, interaction data, and centralized configuration\r\n\r\n• Automated or agent-initiated outbound preview dialing\r\n\r\n• Powerful application development tools for complete customization and integration\r\n\r\n• Simple and fast wizards for desktop screen pop-ups and routing rules\r\n\r\n\r\nThe Call Center Elite Multichannel multimedia technology uses the phantom call capabilities of Communication Manager to deliver non-voice work items to contact center agents. Phantom calls are generated using the Computer-Telephony Integration (CTI) application. This application has no physical station as an originating point.\r\n\r\nThe multimedia suite blends emails, SMS, and web-based customer inquiries with inbound calls.","shortDescription":"Avaya Aura® Call Center Elite Multichannel offers options for contact handling allowing customers to be treated in an efficient manner and allow for greater business effectiveness.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Avaya Aura® Call Center Elite Multichannel","keywords":"call, Elite, Center, Multichannel, Call, using, contact, multimedia","description":"\r\nAvaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite.\r\n\r\nCompanies can use this software suite to turn one-dimensional call centers into powerful multimedia contact centers. Call Center Elite Multichannel uses the phantom ca","og:title":"Avaya Aura® Call Center Elite Multichannel","og:description":"\r\nAvaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite.\r\n\r\nCompanies can use this software suite to turn one-dimensional call centers into powerful multimedia contact centers. Call Center Elite Multichannel uses the phantom ca","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Avaya_Aura_R__Call_Center_Elite_Multichannel.jpg"},"eventUrl":"","translationId":615,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"avaya-aurar-communication-manager":{"id":607,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Avaya_Aura_R__Communication_Manager.png","logo":true,"scheme":false,"title":"Avaya Aura® Communication Manager","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":3,"alias":"avaya-aurar-communication-manager","companyTitle":"Avaya","companyTypes":["supplier","vendor"],"companyId":2058,"companyAlias":"avaya","description":"\r\nThe Core of Your Unified Communications and Collaboration Solution\r\n<ul> <li>Start your move to unified communications and collaboration with Avaya Aura® Communication Manager. Voice, video, messaging, and customer contact applications converge on a single network, to spread intelligent and flexible communications throughout the organization.</li> <li>Enable employees to take care of business more easily and quickly—because your staff at headquarters, remote branch offices, and on the road will all be using the same enhanced communication capabilities.</li> <li>Extend conferencing, mobility, video, and collaborative applications to everyone in your organization. Avaya Aura® Communication Manager adapts to SIP, H.323, digital, and analog. And this means your current network won’t stop you from moving to unified communications and collaboration.</li> </ul>\r\n• Communicate and Collaborate with Anyone, Anywhere. Extend your collaborative communications across time zones and regions to mobile phones, conference rooms, contact centers, and more. • Reliability at Your Fingertips. All communications are consistent and reliable with configurable redundancy, virtualization, and fault tolerance. • Designed for IT and Employees. Common capabilities, features, applications, and administration make learning easy for IT and employees while reducing the cost of ownership.","shortDescription":"Avaya Aura® Communication Manager software is the open, highly-reliable and extensible IP Telephony foundation on which Avaya delivers Unified Communications solutions to enterprises large and small.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Avaya Aura® Communication Manager","keywords":"communications, your, Communication, applications, Manager, with, Avaya, Extend","description":"\r\nThe Core of Your Unified Communications and Collaboration Solution\r\n<ul> <li>Start your move to unified communications and collaboration with Avaya Aura® Communication Manager. Voice, video, messaging, and customer contact applications converge on a single n","og:title":"Avaya Aura® Communication Manager","og:description":"\r\nThe Core of Your Unified Communications and Collaboration Solution\r\n<ul> <li>Start your move to unified communications and collaboration with Avaya Aura® Communication Manager. Voice, video, messaging, and customer contact applications converge on a single n","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Avaya_Aura_R__Communication_Manager.png"},"eventUrl":"","translationId":607,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"avaya-aurar-experience-portal":{"id":611,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Avaya.png","logo":true,"scheme":false,"title":"Avaya Aura® Experience Portal","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":3,"alias":"avaya-aurar-experience-portal","companyTitle":"Avaya","companyTypes":["supplier","vendor"],"companyId":2058,"companyAlias":"avaya","description":"\r\n<span style=\"font-weight: bold;\">Give Your Customers an Experience That No One Else Can</span>\r\n<ol> <li>Engage with your customers when and where they want on the devices of their choice. Every customer interaction holds the promise of making a positive impression and advancing your competitive advantage.</li> <li>Connect with customers in new ways, taking advantage of all the popular channels available with Avaya Aura® Experience Portal—including mobile, voice, video, email, and SMS text.</li> <li>Orchestrate a personalized interaction with each customer. Even when you have hundreds, thousands, or millions of customer connections, you can design and manage all the different interactions from a single multichannel application platform.</li> <li>Be as mobile as your customers. Deliver a seamless, persistent customer experience with mobile capabilities. Dynamic menus let customers check order status, connect with tech support, talk to a live agent. Customers hear estimated wait times and the option to receive a return call. Full context is provided to the agent, so the agent is always prepared to assist customers.</li> <li>Support self-service consumers through low-effort apps. Deliver contextual information to an agent so a customer can easily transition from one channel to another. Your agent sees all information that the customer already provided.</li> </ol>\r\n• Give Customers the Freedom to Choose. An omnichannel customer experience lets customers use their favorite channels and devices to connect with your agents. Give them options to connect by phone, mobile, email and SMS services. • Personalize Your Customer Interactions. Give your customers powerful, unique service experiences with multi-party conferencing, intelligent routing, and pre-identified customer preferences. • Upgrade Customer Experiences Without Upending Your Infrastructure. Your infrastructure investment is safe. Let customers have the experiences they crave by adding a standards-based platform that integrates with your existing infrastructure.","shortDescription":"Avaya Aura® Experience Portal is an Omnichannel Customer Engagement with a Personal Touch","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Avaya Aura® Experience Portal","keywords":"with, customer, customers, your, Your, agent, mobile, Give","description":"\r\n<span style=\"font-weight: bold;\">Give Your Customers an Experience That No One Else Can</span>\r\n<ol> <li>Engage with your customers when and where they want on the devices of their choice. Every customer interaction holds the promise of making a positive imp","og:title":"Avaya Aura® Experience Portal","og:description":"\r\n<span style=\"font-weight: bold;\">Give Your Customers an Experience That No One Else Can</span>\r\n<ol> <li>Engage with your customers when and where they want on the devices of their choice. Every customer interaction holds the promise of making a positive imp","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Avaya.png"},"eventUrl":"","translationId":611,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"avaya-call-management-system-cms":{"id":609,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Avaya_Call_Management_System.png","logo":true,"scheme":false,"title":"Avaya Call Management System (CMS)","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":3,"alias":"avaya-call-management-system-cms","companyTitle":"Avaya","companyTypes":["supplier","vendor"],"companyId":2058,"companyAlias":"avaya","description":"Built on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage.\r\nIncrease the efficiency of your call center\r\nOptimize performance across multiple channels. Improve service levels and increase agent efficiency by monitoring and reporting response times across Avaya Aura® Call Center (CC) Elite systems and non-voice channels. A simple extension to your CC Elite system, Elite Multichannel enables response time reporting and monitoring that can increase agent efficiency for voice, e-mail, fax, web Chat, SMS text or social media customer contact.\r\nManage dynamic call volumes without adding staff. Monitor and analyze everything from wait times and average answer speeds to the percentage by which abandoned call times have decreased in the past year. CMS measures up to 24K trunks, providing administration ease and increases reporting accuracy.\r\nMake a well- informed decision based on real-time CMS data to redirect calls on-the-fly or to redistribute expensive human resources. Increase performance, minimize costs or develop new or improved procedures by leveraging historical data.\r\nEnhance productivity while controlling costs. Realize a quick return on your CMS investment. Easy to deploy, CMS helps maximize the success of marketing and customer service campaigns. Continue benefitting from your investment over time by leveraging historical data to analyze trends and to establish performance benchmarks.","shortDescription":"Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that’s going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Avaya Call Management System (CMS)","keywords":"reporting, Avaya, Elite, data, your, performance, historical, times","description":"Built on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling","og:title":"Avaya Call Management System (CMS)","og:description":"Built on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Avaya_Call_Management_System.png"},"eventUrl":"","translationId":609,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-4000-series-integrated-services-routers":{"id":94,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Cisco_4000_Series_Integrated_Services_Routers.jpg","logo":true,"scheme":false,"title":"Cisco 4000 Series Integrated Services Routers","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-4000-series-integrated-services-routers","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"<p>The Cisco 4000 Family Integrated Services Router (ISR) revolutionizes WAN communications in the enterprise branch. With new levels of built-in intelligent network capabilities and convergence, it specifically addresses the growing need for application-aware networking in distributed enterprise sites. These locations tend to have lean IT resources. But they often also have a growing need for direct communication with both private data centers and public clouds across diverse links, including Multiprotocol Label Switching (MPLS) VPNs and the Internet.</p>\r\n<p>The Cisco 4000 Family contains the following platforms: the 4461, 4451, 4431, 4351, 4331, 4321 and 4221 ISRs.</p>\r\n<p><span style=\"font-weight: bold;\">Features and Benefits</span></p>\r\n<p>Cisco 4000 Family ISRs provide you with Cisco&reg; Software Defined WAN (SDWAN) software features and a converged branch infrastructure. Along with superior throughput, these capabilities form the building blocks of next-generation branch-office WAN solutions.</p>\r\n<p><span style=\"font-weight: bold;\">Cisco Software Defined WAN</span></p>\r\n<p>Cisco SDWAN is a set of intelligent software services that allow you to reliably and securely connect users, devices, and branch office locations across a diverse set of WAN transport links. SDWAN-enabled routers like the ISR 4000 dynamically route traffic across the &ldquo;best&rdquo; link based on up-to-the-minute application and network conditions for great application experiences. You get tight control over application performance, bandwidth usage, data privacy, and availability of your WAN links - control that you need as your branches conduct greater volumes of mission-critical business.</p>\r\n<p><span style=\"font-weight: bold;\">Cisco Converged Branch Infrastructure</span></p>\r\n<p>The Cisco 4000 Series ISRs consolidate many must-have IT functions, including network, compute, and storage resources. The high-performance, integrated routers run multiple concurrent services, including encryption, traffic management, and WAN optimization, without slowing your data throughput. And you can activate new services on demand through a simple licensing change.</p>\r\n<p><span style=\"font-weight: bold;\">Cisco Intent Based Networking and Digital Network Architecture (Cisco DNA)</span></p>\r\n<p>The last few years has seen a rapid transformation and adoption of digital technologies. This puts pressure on the on the Network teams supporting this changing infrastructure - especially when provisioning, managing, monitoring and troubleshooting these diverse devices. Additionally innovations such as Software Defined WAN (SDWAN), Network Function Virtualization (NFV), Open APIs and Cloud Management show great promise in transforming Organizations IT networks. This transformation raises further questions and challenges for the IT teams.</p>\r\n<p>The Cisco Digital Network Architecture (Cisco DNA) is an open, extensible, software-driven architecture that provides for faster innovation, helping to generate deeper insights, and deliver exceptional experiences across many different applications. Cisco DNA relies on intent-based networking, a revolutionary approach in networking that helps organizations automate, simplify, and secure the network.</p>\r\n<p><span style=\"font-weight: bold;\">The intent-based Cisco DNA network is:</span></p>\r\n<ul>\r\n<li>Informed by Context: Interprets every byte of data that flows across it, resulting in better security, more customized experiences, and faster operations.</li>\r\n<li>Powered by Intent: Translates your intent into the right network configuration, making it possible to manage and provision multiple devices and things in minutes.</li>\r\n<li>Driven by Intuition: Continually learns from the massive amounts of data flowing through it and turns that data into actionable insight. Helps you solve issues before they become problems and learn from every incident.</li>\r\n</ul>\r\n<p>Cisco DNA Center provides a centralized management dashboard across your entire network &mdash; the branch, campus, data center, and cloud. Rather than relying on box-by-box management, you can design, provision, and set policy end-to-end from the single Cisco DNA Center interface. This allows you to respond to organizational needs faster and to simplify day-to-day operations. Cisco DNA Analytics and Assurance and Cisco Network Data Platform (NDP) help you get the most from your network by continuously collecting and putting insights into action. Cisco DNA is open, extensible, and programmable at every layer. It integrates Cisco and third-party technology, open APIs, and a developer platform, to support a rich ecosystem of network-enabled applications.</p>","shortDescription":"The 4000 Series represents a new, multi-service, branch platform architecture. It helps you connect any user over any connection, and offer a superior user experience.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco 4000 Series Integrated Services Routers","keywords":"Cisco, network, include, Intelligent, with, integrated, Ethernet, capabilities","description":"<p>The Cisco 4000 Family Integrated Services Router (ISR) revolutionizes WAN communications in the enterprise branch. With new levels of built-in intelligent network capabilities and convergence, it specifically addresses the growing need for application-aware","og:title":"Cisco 4000 Series Integrated Services Routers","og:description":"<p>The Cisco 4000 Family Integrated Services Router (ISR) revolutionizes WAN communications in the enterprise branch. With new levels of built-in intelligent network capabilities and convergence, it specifically addresses the growing need for application-aware","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Cisco_4000_Series_Integrated_Services_Routers.jpg"},"eventUrl":"","translationId":94,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":87,"title":"Enterprise routers"}],"testingArea":"","categories":[{"id":56,"title":"Router","alias":"router","description":"A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. Data sent through the internet, such as a web page or email, is in the form of data packets. A packet is typically forwarded from one router to another router through the networks that constitute an internetwork (e.g. the Internet) until it reaches its destination node.\r\nA router is connected to two or more data lines from different IP networks. When a data packet comes in on one of the lines, the router reads the network address information in the packet header to determine the ultimate destination. Then, using information in its routing table or routing policy, it directs the packet to the next network on its journey.\r\nThe most familiar type of IP routers are home and small office routers that simply forward IP packets between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an Internet service provider (ISP). More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone.\r\nThe main purpose of a router is to connect multiple networks and forward packets destined either for its own networks or other networks. A router is considered a layer-3 device because its primary forwarding decision is based on the information in the layer-3 IP packet, specifically the destination IP address. When a router receives a packet, it searches its routing table to find the best match between the destination IP address of the packet and one of the addresses in the routing table. Once a match is found, the packet is encapsulated in the layer-2 data link frame for the outgoing interface indicated in the table entry. A router typically does not look into the packet payload,[citation needed] but only at the layer-3 addresses to make a forwarding decision, plus optionally other information in the header for hints on, for example, quality of service (QoS). For pure IP forwarding, a router is designed to minimize the state information associated with individual packets. Once a packet is forwarded, the router does not retain any historical information about the packet.\r\nThe routing table itself can contain information derived from a variety of sources, such as a default or static routes that are configured manually, or dynamic routing protocols where the router learns routes from other routers. A default route is one that is used to route all traffic whose destination does not otherwise appear in the routing table; this is common – even necessary – in small networks, such as a home or small business where the default route simply sends all non-local traffic to the Internet service provider. The default route can be manually configured (as a static route), or learned by dynamic routing protocols, or be obtained by DHCP.\r\nA router can run more than one routing protocol at a time, particularly if it serves as an autonomous system border router between parts of a network that run different routing protocols; if it does so, then redistribution may be used (usually selectively) to share information between the different protocols running on the same router.\r\nBesides making a decision as to which interface a packet is forwarded to, which is handled primarily via the routing table, a router also has to manage congestion when packets arrive at a rate higher than the router can process. Three policies commonly used in the Internet are tail drop, random early detection (RED), and weighted random early detection (WRED). Tail drop is the simplest and most easily implemented; the router simply drops new incoming packets once the length of the queue exceeds the size of the buffers in the router. RED probabilistically drops datagrams early when the queue exceeds a pre-configured portion of the buffer, until a pre-determined max, when it becomes tail drop. WRED requires a weight on the average queue size to act upon when the traffic is about to exceed the pre-configured size, so that short bursts will not trigger random drops.\r\nAnother function a router performs is to decide which packet should be processed first when multiple queues exist. This is managed through QoS, which is critical when Voice over IP is deployed, so as not to introduce excessive latency.\r\nYet another function a router performs is called policy-based routing where special rules are constructed to override the rules derived from the routing table when a packet forwarding decision is made.\r\nRouter functions may be performed through the same internal paths that the packets travel inside the router. Some of the functions may be performed through an application-specific integrated circuit (ASIC) to avoid overhead of scheduling CPU time to process the packets. Others may have to be performed through the CPU as these packets need special attention that cannot be handled by an ASIC.","materialsDescription":" <span style=\"font-weight: bold;\">What Is a Router?</span>\r\nRouters are the nodes that make up a computer network like the internet. The router you use at home is the central node of your home network.\r\nIt functions as an information manager between the internet and all devices that go online (i.e. all devices connected to the router). Generally speaking, routers direct incoming traffic to its destination.\r\nThis also makes your router the first line of security in protecting your home network from malicious online attacks.\r\n<span style=\"font-weight: bold;\">What Does a Router Do?</span>\r\nYour router handles network traffic. For example, to view this article, data packages coding for this website have to transit from our server, through various nodes on the internet, and finally through your router to arrive on your phone or computer. On your device, your browser decodes those data packages to display the article you’re currently reading.\r\nSince a typical household has more than one device that connects to the internet, you need a router to manage the incoming network signals. In other words, your router makes sure that the data packages coding for a website you want to view on your computer aren’t sent to your phone. It does that by using your device’s MAC address.\r\nWhile your router has a unique (external) IP address to receive data packages from servers worldwide, every device on your home network also carries a unique MAC address. Simply put, when you try to access information online, your router maintains a table to keep track of which device requested information from where. Based on this table, your router distributes incoming data packages to the correct recipient.\r\n<span style=\"font-weight: bold;\">What Is the Difference Between Modems and Routers?</span>\r\nA modem turns the proprietary network signal of your ISP (internet service provider) into a standard network signal. In theory, you can choose between multiple ISPs and some of them may use the same delivery route. Your modem knows which signals to read and translate.\r\nThe kind of modem your ISP will provide you with depends on how you’re connecting to the internet. For example, a DSL modem requires a different technology than a cable or fiber optic broadband modem. That’s because one uses the copper wiring of your telephone line, while the others use a coaxial or a fiber optic cable, respectively.\r\nThe DSL modem has to filter and read both the low frequencies that phone and voice data produce, as well as the high frequencies of internet data. Cable modems, on the other hand, have to differentiate between television and internet signals, which are transmitted on different channels, rather than different frequencies. Finally, fiber optic uses pulses of light to transmit information. The modem has to decode these signals into standard data packages.\r\nOnce the modem has turned the ISP’s network signal into data packages, the router can distribute them to the target device.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Router1.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-7600-series-routers":{"id":423,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Marshrutizatory_Cisco_serii_7600.jpg","logo":true,"scheme":false,"title":"Cisco 7600 Series Routers","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-7600-series-routers","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"The Cisco 7600 Series is the industry's first carrier-class edge router to offer integrated, high-density Ethernet switching, carrier-class IP/MPLS routing, and 10-Gbps interfaces, benefiting enterprises and helping enable service providers to deliver both consumer and business services over a single converged Carrier Ethernet network.\r\n\r\nImportant Features:\r\nHigh performance, with up to 720 Gbps in a single chassis, or 40 Gbps capacity per slot\r\nA choice of form factors purpose-built for high availability\r\nCisco I-Flex design: A portfolio of shared port adapters (SPAs) and SPA interface processors (SIPs) that controls voice, video, and data experiences\r\nScalable and extensible suite of hardware and software capabilities to enable intelligent Carrier Ethernet services\r\nIntegrated Video Call Admission Control with innovative visual quality of experience for both broadcast and video on demand (VoD)\r\nIntelligent Services Gateway, providing scalable subscriber and application awareness with multidimensional identity capabilities and policy controls\r\nIntegrated Session Border Control with quality of experience in both Session Initiated Protocol (SIP) and non-SIP applications\r\nApplications:\r\nCarrier Ethernet: Aggregation of consumer and business service\r\nEthernet services edge: Personalized IP services\r\nWireless mesh networking and mobility service convergence\r\nIP/MPLS provider edge routing\r\nEnterprise WAN aggregation\r\nHeadquarters core routing","shortDescription":"Deploy high-performance IP/MPLS features as well as scalable personalized IP services at the network edge, improve operational efficiency, and maximize return on network investments with the Cisco 7600 Series Router.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco 7600 Series Routers","keywords":"Ethernet, services, with, service, Carrier, edge, routing, both","description":"The Cisco 7600 Series is the industry's first carrier-class edge router to offer integrated, high-density Ethernet switching, carrier-class IP/MPLS routing, and 10-Gbps interfaces, benefiting enterprises and helping enable service providers to deliver both con","og:title":"Cisco 7600 Series Routers","og:description":"The Cisco 7600 Series is the industry's first carrier-class edge router to offer integrated, high-density Ethernet switching, carrier-class IP/MPLS routing, and 10-Gbps interfaces, benefiting enterprises and helping enable service providers to deliver both con","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Marshrutizatory_Cisco_serii_7600.jpg"},"eventUrl":"","translationId":424,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":56,"title":"Router","alias":"router","description":"A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. Data sent through the internet, such as a web page or email, is in the form of data packets. A packet is typically forwarded from one router to another router through the networks that constitute an internetwork (e.g. the Internet) until it reaches its destination node.\r\nA router is connected to two or more data lines from different IP networks. When a data packet comes in on one of the lines, the router reads the network address information in the packet header to determine the ultimate destination. Then, using information in its routing table or routing policy, it directs the packet to the next network on its journey.\r\nThe most familiar type of IP routers are home and small office routers that simply forward IP packets between the home computers and the Internet. An example of a router would be the owner's cable or DSL router, which connects to the Internet through an Internet service provider (ISP). More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone.\r\nThe main purpose of a router is to connect multiple networks and forward packets destined either for its own networks or other networks. A router is considered a layer-3 device because its primary forwarding decision is based on the information in the layer-3 IP packet, specifically the destination IP address. When a router receives a packet, it searches its routing table to find the best match between the destination IP address of the packet and one of the addresses in the routing table. Once a match is found, the packet is encapsulated in the layer-2 data link frame for the outgoing interface indicated in the table entry. A router typically does not look into the packet payload,[citation needed] but only at the layer-3 addresses to make a forwarding decision, plus optionally other information in the header for hints on, for example, quality of service (QoS). For pure IP forwarding, a router is designed to minimize the state information associated with individual packets. Once a packet is forwarded, the router does not retain any historical information about the packet.\r\nThe routing table itself can contain information derived from a variety of sources, such as a default or static routes that are configured manually, or dynamic routing protocols where the router learns routes from other routers. A default route is one that is used to route all traffic whose destination does not otherwise appear in the routing table; this is common – even necessary – in small networks, such as a home or small business where the default route simply sends all non-local traffic to the Internet service provider. The default route can be manually configured (as a static route), or learned by dynamic routing protocols, or be obtained by DHCP.\r\nA router can run more than one routing protocol at a time, particularly if it serves as an autonomous system border router between parts of a network that run different routing protocols; if it does so, then redistribution may be used (usually selectively) to share information between the different protocols running on the same router.\r\nBesides making a decision as to which interface a packet is forwarded to, which is handled primarily via the routing table, a router also has to manage congestion when packets arrive at a rate higher than the router can process. Three policies commonly used in the Internet are tail drop, random early detection (RED), and weighted random early detection (WRED). Tail drop is the simplest and most easily implemented; the router simply drops new incoming packets once the length of the queue exceeds the size of the buffers in the router. RED probabilistically drops datagrams early when the queue exceeds a pre-configured portion of the buffer, until a pre-determined max, when it becomes tail drop. WRED requires a weight on the average queue size to act upon when the traffic is about to exceed the pre-configured size, so that short bursts will not trigger random drops.\r\nAnother function a router performs is to decide which packet should be processed first when multiple queues exist. This is managed through QoS, which is critical when Voice over IP is deployed, so as not to introduce excessive latency.\r\nYet another function a router performs is called policy-based routing where special rules are constructed to override the rules derived from the routing table when a packet forwarding decision is made.\r\nRouter functions may be performed through the same internal paths that the packets travel inside the router. Some of the functions may be performed through an application-specific integrated circuit (ASIC) to avoid overhead of scheduling CPU time to process the packets. Others may have to be performed through the CPU as these packets need special attention that cannot be handled by an ASIC.","materialsDescription":" <span style=\"font-weight: bold;\">What Is a Router?</span>\r\nRouters are the nodes that make up a computer network like the internet. The router you use at home is the central node of your home network.\r\nIt functions as an information manager between the internet and all devices that go online (i.e. all devices connected to the router). Generally speaking, routers direct incoming traffic to its destination.\r\nThis also makes your router the first line of security in protecting your home network from malicious online attacks.\r\n<span style=\"font-weight: bold;\">What Does a Router Do?</span>\r\nYour router handles network traffic. For example, to view this article, data packages coding for this website have to transit from our server, through various nodes on the internet, and finally through your router to arrive on your phone or computer. On your device, your browser decodes those data packages to display the article you’re currently reading.\r\nSince a typical household has more than one device that connects to the internet, you need a router to manage the incoming network signals. In other words, your router makes sure that the data packages coding for a website you want to view on your computer aren’t sent to your phone. It does that by using your device’s MAC address.\r\nWhile your router has a unique (external) IP address to receive data packages from servers worldwide, every device on your home network also carries a unique MAC address. Simply put, when you try to access information online, your router maintains a table to keep track of which device requested information from where. Based on this table, your router distributes incoming data packages to the correct recipient.\r\n<span style=\"font-weight: bold;\">What Is the Difference Between Modems and Routers?</span>\r\nA modem turns the proprietary network signal of your ISP (internet service provider) into a standard network signal. In theory, you can choose between multiple ISPs and some of them may use the same delivery route. Your modem knows which signals to read and translate.\r\nThe kind of modem your ISP will provide you with depends on how you’re connecting to the internet. For example, a DSL modem requires a different technology than a cable or fiber optic broadband modem. That’s because one uses the copper wiring of your telephone line, while the others use a coaxial or a fiber optic cable, respectively.\r\nThe DSL modem has to filter and read both the low frequencies that phone and voice data produce, as well as the high frequencies of internet data. Cable modems, on the other hand, have to differentiate between television and internet signals, which are transmitted on different channels, rather than different frequencies. Finally, fiber optic uses pulses of light to transmit information. The modem has to decode these signals into standard data packages.\r\nOnce the modem has turned the ISP’s network signal into data packages, the router can distribute them to the target device.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Router1.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-advanced-malware-protection":{"id":2162,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Cisco_AMP_for_Endpoints.png","logo":true,"scheme":false,"title":"Cisco Advanced Malware Protection (Cisco AMP for Endpoints)","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-advanced-malware-protection","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"Cisco Advanced Malware Protection (AMP) - a system that protects your business before, during and after an attack, making it the most robust form of malware protection available. Cisco AMP employs global threat intelligence to fortify your network’s defenses before an infiltration even occurs. During a network breach, it identifies and blocks the attack using a powerful combination of intelligence, file signatures and advanced malware analysis. After an attacker infiltrates your network, Cisco AMP arms your security team with a clear view of the malware’s origin, its method and point of entry, where it’s been, and its current trajectory. This combination of point-in-time and retrospective security make it possible to discover, confine, and dissolve the threat fast enough to protect your business from irreversible damage.\r\nUsing Cisco AMP gives your business access to a wide selection of security features, including:\r\n<ul> <li>Filtering out policy-violating files from the Internet, e-mails, and more.</li> <li>Detecting and protecting against client-side exploit attempts and exploit attempts aimed at client applications like Java and Flash.</li> <li>Recognizing, blocking, and analyzing malicious files.</li> <li>Identifying malware patterns and anticipating potentially breached devices.</li> <li>Tracking malware’s spread and communications.</li> <li>Alleviating threats of reinfection.</li> </ul>","shortDescription":"Cisco Advanced Malware Protection - a system that protects your business before, during and after an attack, making it the most robust form of malware protection available.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":1,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Advanced Malware Protection (Cisco AMP for Endpoints)","keywords":"","description":"Cisco Advanced Malware Protection (AMP) - a system that protects your business before, during and after an attack, making it the most robust form of malware protection available. Cisco AMP employs global threat intelligence to fortify your network’s defenses b","og:title":"Cisco Advanced Malware Protection (Cisco AMP for Endpoints)","og:description":"Cisco Advanced Malware Protection (AMP) - a system that protects your business before, during and after an attack, making it the most robust form of malware protection available. Cisco AMP employs global threat intelligence to fortify your network’s defenses b","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Cisco_AMP_for_Endpoints.png"},"eventUrl":"","translationId":2163,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":73,"title":"Network Sandboxing"}],"testingArea":"","categories":[{"id":826,"title":"Sandbox","alias":"sandbox","description":" In computer security, a &quot;sandbox&quot; is a security mechanism for separating running programs, usually in an effort to mitigate system failures or software vulnerabilities from spreading. It is often used to execute untested or untrusted programs or code, possibly from unverified or untrusted third parties, suppliers, users or websites, without risking harm to the host machine or operating system. A sandbox typically provides a tightly controlled set of resources for guest programs to run in, such as scratch space on disk and memory. Network access, the ability to inspect the host system or read from input devices are usually disallowed or heavily restricted.\r\nIn the sense of providing a highly controlled environment, sandboxes may be seen as a specific example of virtualization. Sandboxing is frequently used to test unverified programs that may contain a virus or other malicious code, without allowing the software to harm the host device.","materialsDescription":" <span style=\"font-weight: bold;\">What is the sandbox?</span>\r\nThe sandbox is like a ''virtual machine'', which runs on the device. It is a section of the device, for which a user account has been set in the system. In this section, programs can be started, data can be collected and services can be provided, which are not available within the system of the router. Inside the sandbox, the environment is like it is inside a Linux PC. The sandbox is an area separate from the router part of the system, which ensures that the router can fulfill its task without interference from the sandbox.\r\n<span style=\"font-weight: bold;\">What is the use of the sandbox?</span>\r\nBesides its actual tasks, the device can fulfill additional tasks via sandbox. Without the sandbox, these tasks would have to be carried out by an additional industrial computer.\r\nNot having to install and run the computer saves space inside the switching cabinet, money, as additional hardware is not required, and energy, which also reduces industrial waste heat. The device establishes the connection into the internet or to the control center. The programs in the sandbox use this connection. The configuration of the connection to the internet or to the control center can be set comfortably via the web interface.\r\n<span style=\"font-weight: bold;\">Which things can you NOT do with the sandbox?</span>\r\nAll the things that do require root permissions on the device.\r\nIt is not possible to execute commands or programs, which require root rights. Examples for such commands or programs are the raw connections (like ICMP - &quot;ping&quot;). This ensures that the device doesn't interfere with its tasks.\r\n<span style=\"font-weight: bold;\">Which hardware interfaces are available in the sandbox?</span>\r\nSerial interface, Ethernet of the LAN connection (4-port-switch), WAN connection depending on the make of the device (LAN, GPRS, EDGE, UMTS, PSTN and ISDN).\r\nVia the web interface, you can assign the serial interface to be used by applications in the sandbox. If assigned to the sandbox, the serial interface is not available for the device. In this case, neither serial-Ethernet-gateway nor the connection of a further, redundant communication device will be possible. The LAN, as well as the WAN connection, can be used in the way they are configured for the device. Network settings can be configured via the web interface and not via the sandbox. Depending on the configuration and the type of the device also the sandbox can communicate in various ways via LAN, GPRS, EDGE, UMTS, PSTN or ISDN.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-sandbox.png"},{"id":838,"title":"Endpoint Detection and Response","alias":"endpoint-detection-and-response","description":"Endpoint Detection and Response (EDR) is a cybersecurity technology that addresses the need for continuous monitoring and response to advanced threats. It is a subset of endpoint security technology and a critical piece of an optimal security posture. EDR differs from other endpoint protection platforms (EPP) such as antivirus (AV) and anti-malware in that its primary focus isn't to automatically stop threats in the pre-execution phase on an endpoint. Rather, EDR is focused on providing the right endpoint visibility with the right insights to help security analysts discover, investigate and respond to very advanced threats and broader attack campaigns stretching across multiple endpoints. Many EDR tools, however, combine EDR and EPP.\r\nWhile small and mid-market organizations are increasingly turning to EDR technology for more advanced endpoint protection, many lack the resources to maximize the benefits of the technology. Utilizing advanced EDR features such as forensic analysis, behavioral monitoring and artificial intelligence (AI) is labor and resource intensive, requiring the attention of dedicated security professionals.\r\nA managed endpoint security service combines the latest technology, an around-the-clock team of certified CSOC experts and up-to-the-minute industry intelligence for a cost-effective monthly subscription. Managed services can help reduce the day-to-day burden of monitoring and responding to alerts, enhance security orchestration and automation (SOAR) and improve threat hunting and incident response.","materialsDescription":"<span style=\"font-weight: bold; \">What is Endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response is an emerging technology that addresses the need for continuous monitoring and response to advanced threats. One could even make the argument that endpoint detection and response is a form of advanced threat protection.\r\n<span style=\"font-weight: bold;\">What are the Key Aspects of EDR Security?</span>\r\nAccording to Gartner, effective EDR must include the following capabilities:\r\n<ul><li>Incident data search and investigation</li><li>Alert triage or suspicious activity validation</li><li>Suspicious activity detection</li><li>Threat hunting or data exploration</li><li>Stopping malicious activity</li></ul>\r\n<span style=\"font-weight: bold;\">What to look for in an EDR Solution?</span>\r\nUnderstanding the key aspects of EDR and why they are important will help you better discern what to look for in a solution. It’s important to find EDR software that can provide the highest level of protection while requiring the least amount of effort and investment — adding value to your security team without draining resources. Here are the six key aspects of EDR you should look for:\r\n<span style=\"font-weight: bold;\">1. Visibility:</span> Real-time visibility across all your endpoints allows you to view adversary activities, even as they attempt to breach your environment and stop them immediately.\r\n<span style=\"font-weight: bold;\">2. Threat Database:</span> Effective EDR requires massive amounts of telemetry collected from endpoints and enriched with context so it can be mined for signs of attack with a variety of analytic techniques.\r\n<span style=\"font-weight: bold;\">3. Behavioral Protection:</span> Relying solely on signature-based methods or indicators of compromise (IOCs) lead to the “silent failure” that allows data breaches to occur. Effective endpoint detection and response requires behavioral approaches that search for indicators of attack (IOAs), so you are alerted of suspicious activities before a compromise can occur.\r\n<span style=\"font-weight: bold;\">4. Insight and Intelligence:</span> An endpoint detection and response solution that integrates threat intelligence can provide context, including details on the attributed adversary that is attacking you or other information about the attack.\r\n<span style=\"font-weight: bold;\">5. Fast Response:</span> EDR that enables a fast and accurate response to incidents can stop an attack before it becomes a breach and allow your organization to get back to business quickly.\r\n<span style=\"font-weight: bold;\">6. Cloud-based Solution:</span> Having a cloud-based endpoint detection and response solution is the only way to ensure zero impact on endpoints while making sure capabilities such as search, analysis and investigation can be done accurately and in real time.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/hgghghg.png"},{"id":42,"title":"UTM - Unified threat management","alias":"utm-unified-threat-management","description":"<span style=\"font-weight: bold; \">UTM (Unified Threat Management)</span> system is a type of network hardware appliance, virtual appliance or cloud service that protects businesses from security threats in a simplified way by combining and integrating multiple security services and features.\r\nUnified threat management <span style=\"font-weight: bold; \">devices&nbsp; </span>are often packaged as network security appliances that can help protect networks against combined security threats, including malware and attacks that simultaneously target separate parts of the network.\r\nUTM <span style=\"font-weight: bold; \">cloud services</span> and virtual network appliances are becoming increasingly popular for network security, especially for smaller and medium-sized businesses. They both do away with the need for on-premises network security appliances, yet still provide centralized control and ease of use for building network security defense in depth. While UTM systems and <span style=\"font-weight: bold; \">next-generation firewalls (NGFWs)</span> are sometimes comparable, unified threat management device includes added security features that NGFWs don't offer.\r\nOriginally developed to fill the network security gaps left by traditional firewalls, NGFWs usually include application intelligence and intrusion prevention systems, as well as denial-of-service protection. Unified threat management devices offer multiple layers of network security, including next-generation firewalls, intrusion detection/prevention systems, antivirus, virtual private networks (VPN), spam filtering and URL filtering for web content.\r\nUnified threat management appliance has gained traction in the industry due to the emergence of blended threats, which are combinations of different types of malware and attacks that target separate parts of the network simultaneously. By creating a single point of defense and providing a single console, unified security management make dealing with varied threats much easier.\r\nUnified threat management products provide increased protection and visibility, as well as control over network security, reducing complexity. Unified threat management system typically does this via inspection methods that address different types of threats. These methods include:\r\n<ul><li><span style=\"font-weight: bold; \">Flow-based inspection,</span> also known as stream-based inspection, samples data that enters a UTM device, and then uses pattern matching to determine whether there is malicious content in the data flow.</li><li> <span style=\"font-weight: bold; \">Proxy-based inspection</span> acts as a proxy to reconstruct the content entering a UTM device, and then executes a full inspection of the content to search for potential security threats. If the content is clean, the device sends the content to the user. However, if a virus or other security threat is detected, the device removes the questionable content, and then sends the file or webpage to the user.</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> How UTM is deployed?</h1>\r\nBusinesses can implement UTM as a UTM appliance that connects to a company's network, as a software program running on an existing network server, or as a service that works in a cloud environment.\r\nUTMs are particularly useful in organizations that have many branches or retail outlets that have traditionally used dedicated WAN, but are increasingly using public internet connections to the headquarters/data center. Using a UTM in these cases gives the business more insight and better control over the security of those branch or retail outlets.\r\nBusinesses can choose from one or more methods to deploy UTM to the appropriate platforms, but they may also find it most suitable to select a combination of platforms. Some of the options include installing unified threat management software on the company's servers in a data center; using software-based UTM products on cloud-based servers; using traditional UTM hardware appliances that come with preintegrated hardware and software; or using virtual appliances, which are integrated software suites that can be deployed in virtual environments.\r\n<h1 class=\"align-center\">Benefits of Using a Unified Threat Management Solution</h1>\r\nUTM solutions offer unique benefits to small and medium businesses that are looking to enhance their security programs. Because the capabilities of multiple specialized programs are contained in a single appliance, UTM threat management reduces the complexity of a company’s security system. Similarly, having one program that controls security reduces the amount of training that employees receive when being hired or migrating to a new system and allows for easy management in the future. This can also save money in the long run as opposed to having to buy multiple devices.\r\nSome UTM solutions provide additional benefits for companies in strictly regulated industries. Appliances that use identity-based security to report on user activity while enabling policy creation based on user identity meet the requirements of regulatory compliance such as HIPPA, CIPA, and GLBA that require access controls and auditing that meet control data leakage.\r\nUTM solutions also help to protect networks against combined threats. These threats consist of different types of malware and attacks that target separate parts of the network simultaneously. When using separate appliances for each security wall, preventing these combined attacks can be difficult. This is because each security wall has to be managed individually in order to remain up-to-date with the changing security threats. Because it is a single point of defense, UTM’s make dealing with combined threats easier.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_UTM.jpg"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-application-centric-infrastructure-aci":{"id":1692,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/cisco_new.png","logo":true,"scheme":false,"title":"Cisco Application Centric Infrastructure (ACI)","vendorVerified":0,"rating":"2.40","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-application-centric-infrastructure-aci","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"Cisco ACI, the industry leading software defined networking (SDN) solution enables application agility and data center automation. Customers can build multi-cloud networks with a consistent policy model. With ACI Anywhere, customers have the flexibility to move applications seamlessly without compromising high availability and creating a single fault domain environment.\r\n<span style=\"font-weight: bold;\">What Cisco ACI offers</span>\r\n<ul><li>Automate IT workflows and help organizations shorten app deployment from weeks to minutes.</li><li>Open and programmable. Build programmable SDN fabrics leveraging open APIs and over 65 Cisco ACI global partner ecosystems.</li><li>Security and analytics. Secure applications through whitelist model, policy enforcement, and micro-segmentation.</li><li>Workload mobility at scale. Deploy and migrate applications seamlessly across geographies with consistent policy.</li></ul>\r\n\r\n<span style=\"font-weight: bold;\">Cisco ACI building blocks</span>\r\n<span style=\"font-weight: bold;\">Cisco Nexus 9000 Series</span>\r\nHigh-performance, low-latency, and power-efficient switches operate in Cisco NX-OS software mode or in Cisco ACI mode.\r\n<span style=\"font-weight: bold;\">Cisco Application Policy Infrastructure Controller (APIC)</span>\r\nProvides single-click access to all Cisco ACI fabric information, enabling network automation, programmability, and centralized management.\r\n<span style=\"font-weight: bold;\">Cisco ACI Virtual Edge (AVE)</span>\r\nCisco ACI Virtual Edge is designed to support Cisco ACI architecture. It provides support for ACI application policy model as well as switching capabilities with high performance and throughput.\r\n<span style=\"font-weight: bold;\">Cisco App Center</span>\r\nCollaborate with developers, then publish and monetize innovative apps using Cisco APIC.","shortDescription":"Cisco ACI, the industry leading software defined networking (SDN) solution enables application agility and data center automation. ","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":3,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Application Centric Infrastructure (ACI)","keywords":"","description":"Cisco ACI, the industry leading software defined networking (SDN) solution enables application agility and data center automation. Customers can build multi-cloud networks with a consistent policy model. With ACI Anywhere, customers have the flexibility to mov","og:title":"Cisco Application Centric Infrastructure (ACI)","og:description":"Cisco ACI, the industry leading software defined networking (SDN) solution enables application agility and data center automation. Customers can build multi-cloud networks with a consistent policy model. With ACI Anywhere, customers have the flexibility to mov","og:image":"https://old.roi4cio.com/fileadmin/user_upload/cisco_new.png"},"eventUrl":"","translationId":1693,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":4,"title":"Data center","alias":"data-center","description":" A data center (or datacenter) is a facility composed of networked computers and storage that businesses or other organizations use to organize, process, store and disseminate large amounts of data. A business typically relies heavily upon the applications, services and data contained within a data center, making it a focal point and critical asset for everyday operations.\r\nData centers are not a single thing, but rather, a conglomeration of elements. At a minimum, data centers serve as the principal repositories for all manner of IT equipment, including servers, storage subsystems, networking switches, routers and firewalls, as well as the cabling and physical racks used to organize and interconnect the IT equipment. A data center must also contain an adequate infrastructure, such as power distribution and supplemental power subsystems, including electrical switching; uninterruptable power supplies; backup generators and so on; ventilation and data center cooling systems, such as computer room air conditioners; and adequate provisioning for network carrier (telco) connectivity. All of this demands a physical facility with physical security and sufficient physical space to house the entire collection of infrastructure and equipment.","materialsDescription":" <span style=\"font-weight: bold;\">What are the requirements for modern data centers?</span>\r\nModernization and data center transformation enhances performance and energy efficiency.\r\nInformation security is also a concern, and for this reason a data center has to offer a secure environment which minimizes the chances of a security breach. A data center must therefore keep high standards for assuring the integrity and functionality of its hosted computer environment.\r\nIndustry research company International Data Corporation (IDC) puts the average age of a data center at nine years old. Gartner, another research company, says data centers older than seven years are obsolete. The growth in data (163 zettabytes by 2025) is one factor driving the need for data centers to modernize.\r\nFocus on modernization is not new: Concern about obsolete equipment was decried in 2007, and in 2011 Uptime Institute was concerned about the age of the equipment therein. By 2018 concern had shifted once again, this time to the age of the staff: &quot;data center staff are aging faster than the equipment.&quot;\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Meeting standards for data centers</span></span>\r\nThe Telecommunications Industry Association's Telecommunications Infrastructure Standard for Data Centers specifies the minimum requirements for telecommunications infrastructure of data centers and computer rooms including single tenant enterprise data centers and multi-tenant Internet hosting data centers. The topology proposed in this document is intended to be applicable to any size data center.\r\nTelcordia GR-3160, NEBS Requirements for Telecommunications Data Center Equipment and Spaces, provides guidelines for data center spaces within telecommunications networks, and environmental requirements for the equipment intended for installation in those spaces. These criteria were developed jointly by Telcordia and industry representatives. They may be applied to data center spaces housing data processing or Information Technology (IT) equipment. The equipment may be used to:\r\n<ul><li>Operate and manage a carrier's telecommunication network</li><li>Provide data center based applications directly to the carrier's customers</li><li>Provide hosted applications for a third party to provide services to their customers</li><li>Provide a combination of these and similar data center applications</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Data center transformation</span></span>\r\nData center transformation takes a step-by-step approach through integrated projects carried out over time. This differs from a traditional method of data center upgrades that takes a serial and siloed approach. The typical projects within a data center transformation initiative include standardization/consolidation, virtualization, automation and security.\r\n<ul><li>Standardization/consolidation: Reducing the number of data centers and avoiding server sprawl (both physical and virtual) often includes replacing aging data center equipment, and is aided by standardization.</li><li>Virtualization: Lowers capital and operational expenses, reduce energy consumption. Virtualized desktops can be hosted in data centers and rented out on a subscription basis. Investment bank Lazard Capital Markets estimated in 2008 that 48 percent of enterprise operations will be virtualized by 2012. Gartner views virtualization as a catalyst for modernization.</li><li>Automating: Automating tasks such as provisioning, configuration, patching, release management and compliance is needed, not just when facing fewer skilled IT workers.</li><li>Securing: Protection of virtual systems is integrated with existing security of physical infrastructures.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Machine room</span></span>\r\nThe term &quot;Machine Room&quot; is at times used to refer to the large room within a Data Center where the actual Central Processing Unit is located; this may be separate from where high-speed printers are located. Air conditioning is most important in the machine room.\r\nAside from air-conditioning, there must be monitoring equipment, one type of which is to detect water prior to flood-level situations. One company, for several decades, has had share-of-mind: Water Alert. The company, as of 2018, has 2 competing manufacturers (Invetex, Hydro-Temp) and 3 competing distributors (Longden,Northeast Flooring, Slayton). ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Data_center.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-application-policy-infrastructure-controller-apic":{"id":718,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Kontroller_Cisco_APIC__Cisco_Application_Policy_Infrastructure_Controller_.jpg","logo":true,"scheme":false,"title":"Cisco Application Policy Infrastructure Controller (APIC)","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-application-policy-infrastructure-controller-apic","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"Features and Capabilities\r\nCentralized application-level policy engine for physical, virtual, and cloud infrastructures\r\nDetailed visibility, telemetry, and health scores by application and by tenant\r\nDesigned around open standards and open APIs\r\nRobust implementation of multi-tenant security, quality of service (QoS), and high availability\r\nIntegration with management systems such as VMware, Microsoft, and OpenStack\r\nDesigned for automation, programmability, and centralized management, the Cisco APIC itself exposes northbound APIs through XML and JSON. It provides both a command-line interface (CLI) and GUI which utilize the APIs to manage the fabric holistically.\r\n\r\nOpFlex\r\nOpFlex is a new open and extensible southbound protocol that supplies policy directly to data center networks. Unlike commonly used SDN protocols, it supplies application policy, not low-level configuration, to network devices. This allows devices to self-configure and freely expose new innovation.\r\nBy centralizing policy but distributing control, networks can become much more scalable, resilient, and interoperable. Cisco and partners are submitting OpFlex to the IETF for standardization to OpenDaylight for open source SDN implementations.\r\nAn OpFlex agent will be available free from Github for leading hypervisors, switches, and Layer 4 to 7 services. A reference implementation on OVS will be available.\r\n\r\nCisco APIC provides:\r\nA single pane of glass for application-centric network policies\r\nFabric image management and inventory\r\nApplication, tenant, and topology monitoring\r\nTroubleshooting\r\nCisco APIC is completely removed from the data path. This means the fabric can still forward traffic even when communication with the Cisco APIC is lost.","shortDescription":"Programmatically Automate Network Provisioning\r\nThe Cisco Application Policy Infrastructure Controller (Cisco APIC) is the unifying point of automation and management for the Application Centric Infrastructure (ACI) fabric. The Cisco APIC provides centralized access to all fabric information, optimizes the application lifecycle for scale and performance, and supports flexible application provisioning across physical and virtual resources.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Application Policy Infrastructure Controller (APIC)","keywords":"Cisco, APIC, policy, open, OpFlex, APIs, management, fabric","description":"Features and Capabilities\r\nCentralized application-level policy engine for physical, virtual, and cloud infrastructures\r\nDetailed visibility, telemetry, and health scores by application and by tenant\r\nDesigned around open standards and open APIs\r\nRobust implem","og:title":"Cisco Application Policy Infrastructure Controller (APIC)","og:description":"Features and Capabilities\r\nCentralized application-level policy engine for physical, virtual, and cloud infrastructures\r\nDetailed visibility, telemetry, and health scores by application and by tenant\r\nDesigned around open standards and open APIs\r\nRobust implem","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Kontroller_Cisco_APIC__Cisco_Application_Policy_Infrastructure_Controller_.jpg"},"eventUrl":"","translationId":719,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-asa-ngfw-adaptive-security-appliance-software":{"id":1439,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Cisco_ASA_NGFW__Mezhsetevye_ehkrany_novogo_pokolenija_.jpg","logo":true,"scheme":false,"title":"Cisco ASA NGFW (Adaptive Security Appliance Software)","vendorVerified":0,"rating":"2.00","implementationsCount":5,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-asa-ngfw-adaptive-security-appliance-software","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"<span style=\"font-weight: bold;\">Features and Capabilities</span>\r\nCisco Adaptive Security Appliance (ASA) Software is the core operating system for the Cisco ASA Family. It delivers enterprise-class firewall capabilities for ASA devices in an array of form factors - standalone appliances, blades, and virtual appliances - for any distributed network environment. ASA Software also integrates with other critical security technologies to deliver comprehensive solutions that meet continuously evolving security needs.\r\n<span style=\"font-weight: bold;\">Among its benefits, Cisco ASA Software:</span>\r\n<ul>\r\n<li>Offers integrated IPS, VPN, and Unified Communications capabilities</li>\r\n<li>Helps organizations increase capacity and improve performance through high-performance, multi-site, multi-node clustering</li>\r\n<li>Delivers high availability for high resiliency applications</li>\r\n<li>Provides collaboration between physical and virtual devices</li>\r\n<li>Meets the unique needs of both the network and the data center</li>\r\n<li>Provides context awareness with Cisco TrustSec security group tags and identity-based firewall technology</li>\r\n<li>Facilitates dynamic routing and site-to-site VPN on a per-context basis</li>\r\n</ul>\r\nCisco ASA software also supports next-generation encryption standards, including the Suite B set of cryptographic algorithms. It also integrates with the Cisco Cloud Web Security solution to provide world-class, web-based threat protection.","shortDescription":"The Cisco ASA Family of security devices protects corporate networks and data centers of all sizes. It provides users with highly secure access to data and network resources.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":4,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco ASA NGFW (Adaptive Security Appliance Software)","keywords":"","description":"<span style=\"font-weight: bold;\">Features and Capabilities</span>\r\nCisco Adaptive Security Appliance (ASA) Software is the core operating system for the Cisco ASA Family. It delivers enterprise-class firewall capabilities for ASA devices in an array of form fa","og:title":"Cisco ASA NGFW (Adaptive Security Appliance Software)","og:description":"<span style=\"font-weight: bold;\">Features and Capabilities</span>\r\nCisco Adaptive Security Appliance (ASA) Software is the core operating system for the Cisco ASA Family. It delivers enterprise-class firewall capabilities for ASA devices in an array of form fa","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Cisco_ASA_NGFW__Mezhsetevye_ehkrany_novogo_pokolenija_.jpg"},"eventUrl":"","translationId":1440,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":13,"title":"NG Firewall"}],"testingArea":"","categories":[{"id":784,"title":"NGFW - next-generation firewall - Appliance","alias":"ngfw-next-generation-firewall-appliance","description":" A next-generation firewall (NGFW) is a part of the third generation of firewall technology, combining a traditional firewall with other network device filtering functionalities, such as an application firewall using in-line deep packet inspection (DPI), an intrusion prevention system (IPS). Other techniques might also be employed, such as TLS/SSL encrypted traffic inspection, website filtering, QoS/bandwidth management, antivirus inspection and third-party identity management integration (i.e. LDAP, RADIUS, Active Directory).\r\nNGFWs include the typical functions of traditional firewalls such as packet filtering, network- and port-address translation (NAT), stateful inspection, and virtual private network (VPN) support. The goal of next-generation firewalls is to include more layers of the OSI model, improving filtering of network traffic that is dependent on the packet contents.\r\nNGFWs perform deeper inspection compared to stateful inspection performed by the first- and second-generation firewalls. NGFWs use a more thorough inspection style, checking packet payloads and matching signatures for harmful activities such as exploitable attacks and malware.\r\nImproved detection of encrypted applications and intrusion prevention service. Modern threats like web-based malware attacks, targeted attacks, application-layer attacks, and more have had a significantly negative effect on the threat landscape. In fact, more than 80% of all new malware and intrusion attempts are exploiting weaknesses in applications, as opposed to weaknesses in networking components and services.\r\nStateful firewalls with simple packet filtering capabilities were efficient blocking unwanted applications as most applications met the port-protocol expectations. Administrators could promptly prevent an unsafe application from being accessed by users by blocking the associated ports and protocols. But today, blocking a web application like Farmville that uses port 80 by closing the port would also mean complications with the entire HTTP protocol.\r\nProtection based on ports, protocols, IP addresses is no more reliable and viable. This has led to the development of identity-based security approach, which takes organizations a step ahead of conventional security appliances which bind security to IP-addresses.\r\nNGFWs offer administrators a deeper awareness of and control over individual applications, along with deeper inspection capabilities by the firewall. Administrators can create very granular &quot;allow/deny&quot; rules for controlling use of websites and applications in the network. ","materialsDescription":"<span style=\"font-weight: bold;\"> What is a next-generation firewall (NGFW)?</span>\r\nAn NGFW contains all the normal defences that a traditional firewall has as well as a type of intrusion prevention software and application control, alongside other bonus security features. NGFWs are also capable of deep packet inspection which enables more robust filters.\r\nIntrusion prevention software monitors network activity to detect and stop vulnerability exploits from occurring. This is usually done by monitoring for breaches against the network policies in place as a breach is usually indicative of malicious activity.\r\nApplication control software simply sets up a hard filter for programs that are trying to send or receive data over the Internet. This can either be done by blacklist (programs in the filter are blocked) or by whitelist (programs not in the filter are blocked).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_NGFW.png"},{"id":782,"title":"NGFW - next-generation firewall","alias":"ngfw-next-generation-firewall","description":"A next-generation firewall (NGFW) is a part of the third generation of firewall technology that is implemented in either hardware or software and is capable of detecting and blocking sophisticated attacks by enforcing security policies at the application, port and protocol levels.\r\nNGFWs typically feature advanced functions including:\r\n<ul><li>application awareness;</li><li>integrated intrusion prevention systems (IPS);</li><li>identity awareness -- user and group control;</li><li>bridged and routed modes;</li><li> the ability to use external intelligence sources.</li></ul>\r\nOf these offerings, most next-generation firewalls integrate at least three basic functions: enterprise firewall capabilities, an intrusion prevention system (IPS) and application control.\r\nLike the introduction of stateful inspection in traditional firewalls, NGFWs bring additional context to the firewall's decision-making process by providing it with the ability to understand the details of the web application traffic passing through it and to take action to block traffic that might exploit vulnerabilities.\r\nThe different features of next-generation firewalls combine to create unique benefits for users. NGFWs are often able to block malware before it enters a network, something that wasn't previously possible.\r\nNGFWs are also better equipped to address advanced persistent threats (APTs) because they can be integrated with threat intelligence services. NGFWs can also offer a low-cost option for companies trying to improve basic device security through the use of application awareness, inspection services, protection systems and awareness tools.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What is a next-generation firewall (NGFW)?</span>\r\nA NGFW contains all the normal defenses that a traditional firewall has as well as a type of intrusion prevention software and application control, alongside other additional security features. NGFWs are also capable of deep packet inspection, which enables more robust filters.\r\nIntrusion prevention software monitors network activity to detect and stop vulnerability exploits from occurring. This is usually done by monitoring for breaches against the network policies in place as a breach is usually indicative of malicious activity.\r\nApplication control software simply sets up a hard filter for programs that are trying to send or receive data over the Internet. This can either be done by a blacklist (programs in the filter are blocked) or by a whitelist (programs not in the filter are blocked).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_NGFW.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-catalyst-6500-series-7600-series-wireless-services-module-wism":{"id":425,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Modul_servisov_besprovodnykh_setei__WiSM__dlja_Cisco_Catalyst_serii_6500_i_serii_7600.jpg","logo":true,"scheme":false,"title":"Cisco Catalyst 6500 Series 7600 Series Wireless Services Module (WiSM)","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-catalyst-6500-series-7600-series-wireless-services-module-wism","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"As a member of the Cisco Wireless LAN Controller family, the Cisco WiSM works in conjunction with Cisco Aironet access points, and the Cisco Wireless Control System (WCS) to support mission-critical wireless data, voice, and video applications. As a key component of Cisco Unified Wireless Network for the enterprise, and Cisco ServiceMesh for service providers, the Cisco WiSM provides real-time communication between access points and other wireless LAN controllers to deliver a secure, end-to-end wireless solution.\r\nBecause the Cisco WiSM supports 802.11a/b/g and the IEEE 802.11n draft 2.0 standard, organizations can deploy the solution that best meets their individual requirements. Organizations can offer robust coverage with 802.11 a/b/g or deliver greater performance with 5x the throughput and unprecedented reliability using 802.11n as part of an enterprise, or service provider wireless solution.","shortDescription":"The Cisco Catalyst 6500 Series/7600 Series Wireless Services Module (WiSM) provides unparalleled security, mobility, redundancy, and ease of use for business-critical wireless LANs (WLANs). It allows network managers and operators to control and manage their wireless networks easily.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":13,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Catalyst 6500 Series 7600 Series Wireless Services Module (WiSM)","keywords":"Cisco, WiSM, wireless, Wireless, solution, with, access, enterprise","description":"As a member of the Cisco Wireless LAN Controller family, the Cisco WiSM works in conjunction with Cisco Aironet access points, and the Cisco Wireless Control System (WCS) to support mission-critical wireless data, voice, and video applications. As a key compon","og:title":"Cisco Catalyst 6500 Series 7600 Series Wireless Services Module (WiSM)","og:description":"As a member of the Cisco Wireless LAN Controller family, the Cisco WiSM works in conjunction with Cisco Aironet access points, and the Cisco Wireless Control System (WCS) to support mission-critical wireless data, voice, and video applications. As a key compon","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Modul_servisov_besprovodnykh_setei__WiSM__dlja_Cisco_Catalyst_serii_6500_i_serii_7600.jpg"},"eventUrl":"","translationId":426,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":172,"title":"WLAN - wireless network","alias":"wlan-wireless-network","description":"Unified Communications (UC) is a marketing buzzword describing the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.\r\n\r\nIn its broadest sense, UC can encompass all forms of communications that are exchanged via a network to include other forms of communications such as Internet Protocol Television (IPTV) and digital signage Communications as they become an integrated part of the network communications deployment and may be directed as one-to-one communications or broadcast communications from one to many.\r\n\r\nUC allows an individual to send a message on one medium, and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non-real-time message that can be accessed through a variety of media.\r\n\r\nSource: https://en.wikipedia.org/wiki/Unified_communications","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/WLAN_-_wireless_network.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-cloudlock":{"id":3354,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Cisco_Cloudlock.png","logo":true,"scheme":false,"title":"Cisco Cloudlock","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-cloudlock","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"Cisco Cloudlock is a cloud-native cloud access security broker (CASB) that helps you move to the cloud safely. It protects your cloud users, data, and apps. Cloudlock's simple, open, and automated approach uses APIs to manage the risks in your cloud app ecosystem. With Cloudlock you can more easily combat data breaches while meeting compliance regulations.\r\n\r\n<span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">Features</span></span>\r\n<span style=\"font-weight: bold;\">User security</span>\r\nCloudlock uses advanced machine learning algorithms to detect anomalies based on multiple factors. It also identifies activities outside whitelisted countries and spots actions that seem to take place at impossible speeds across distances.\r\n<span style=\"font-weight: bold;\">Data security</span>\r\nCloudlock's data loss prevention (DLP) technology continuously monitors cloud environments to detect and secure sensitive information. It provides countless out-of-the-box policies as well as highly tunable custom policies.\r\n<span style=\"font-weight: bold;\">App security</span>\r\nThe Cloudlock Apps Firewall discovers and controls cloud apps connected to your corporate environment. You can see a crowd-sourced Community Trust Rating for individual apps, and you can ban or whitelist them based on risk.\r\n\r\n<span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">Featured technologies</span></span>\r\n<span style=\"font-weight: bold;\">Automated shadow IT visibility</span>\r\nCloudlock technology is now built into Cisco Umbrella to deliver App Discovery and blocking. It provides cloud app usage and risk info to enable secure cloud adoption.\r\n<span style=\"font-weight: bold;\">Cloudlock's FedRAMP ATO</span>\r\nThe authority to operate helps you enable secure cloud adoption across multiple platforms.\r\n<span style=\"font-weight: bold;\">Cloud and application performance monitoring</span>\r\nGet end-to-end cloud monitoring with AppDynamics to help manage and visualize your critical cloud-based app performance, in real time.","shortDescription":"Cisco Cloudlock is a cloud-native cloud access security broker (CASB) that helps you move to the cloud safely.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":17,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Cloudlock","keywords":"","description":"Cisco Cloudlock is a cloud-native cloud access security broker (CASB) that helps you move to the cloud safely. It protects your cloud users, data, and apps. Cloudlock's simple, open, and automated approach uses APIs to manage the risks in your cloud app ecosys","og:title":"Cisco Cloudlock","og:description":"Cisco Cloudlock is a cloud-native cloud access security broker (CASB) that helps you move to the cloud safely. It protects your cloud users, data, and apps. Cloudlock's simple, open, and automated approach uses APIs to manage the risks in your cloud app ecosys","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Cisco_Cloudlock.png"},"eventUrl":"","translationId":3355,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":95,"title":"Cloud Access Security Broker (CASB)"}],"testingArea":"","categories":[{"id":832,"title":"CASB - Cloud Access Security Broker","alias":"casb-cloud-access-security-broker","description":"A cloud access security broker (CASB) (sometimes pronounced cas-bee) is on-premises or cloud-based software that sits between cloud service users and cloud applications, and monitors all activity and enforces security policies. A CASB can offer a variety of services, including but not limited to monitoring user activity, warning administrators about potentially hazardous actions, enforcing security policy compliance, and automatically preventing malware.\r\nA CASB may deliver security, the management or both. Broadly speaking, &quot;security&quot; is the prevention of high-risk events, whilst &quot;management&quot; is the monitoring and mitigation of high-risk events.\r\nCASBs that deliver security must be in the path of data access, between the user and the cloud. Architecturally, this might be achieved with proxy agents on each end-point device, or in agentless fashion without requiring any configuration on each device. Agentless CASB allows for rapid deployment and delivers security on all devices, company-managed or unmanaged BYOD. Agentless CASB also respects user privacy, inspecting only corporate data. Agent-based CASB is difficult to deploy and effective only on devices that are managed by the corporation. Agent-based CASB typically inspects both corporate and personal data.\r\nCASBs that deliver management may use APIs to inspect data and activity in the cloud to alert of risky events after the fact. Another management capability of a CASB is to inspect firewall or proxy logs for the usage of cloud applications.","materialsDescription":"<span style=\"font-weight: bold;\">What is CASB?</span> A Cloud Access Security Broker (CASB) is a policy enforcement point that secures data &amp; apps in the cloud and on any device, anywhere.\r\n<span style=\"font-weight: bold;\">What is the difference between security and management?</span> Security is preventing risky events from happening, management is cleaning up after high-risk events.\r\n<span style=\"font-weight: bold;\">What is Shadow IT?</span> Cloud applications used by business users without IT oversight, also known as unmanaged apps.\r\n<span style=\"font-weight: bold;\">What are managed apps?</span> Cloud Applications that are managed by IT, e.g.Office 365.\r\n<span style=\"font-weight: bold;\">What are the types of CASB?</span> Three types of Cloud Access Security Broker\r\n<ul><li>a) API-only CASB offer basic management</li><li>b) multi-mode first-gen CASB offer management &amp; security</li><li>c) Next-Gen CASB deliver management, security &amp; Zero-Day protection.</li></ul>\r\n<span style=\"font-weight: bold;\">What is a forward proxy?</span> A proxy where traffic must be forwarded by the end-point Such proxies requires agents and configuration on client devices.\r\n<span style=\"font-weight: bold;\">What is a reverse proxy?</span> A proxy where traffic is automatically routed, requiring no agent or configuration on the end-point.\r\n<span style=\"font-weight: bold;\">What is AJAX-VM?</span> Acronym for &quot;Adaptive Javascript and XML- Virtual Machine.&quot; AJAX-VM virtualizes cloud apps on the fly so they can be proxied without agents. Reverse-proxy CASB are brittle without AJAX-VM and break frequently with app changes.\r\n<span style=\"font-weight: bold;\">What are the types of CASB architecture?</span> There are three types of CASB architecture: API-only, forward proxy, and reverse proxy. Some CASB are API-only, others API and forward proxy. Next-Gen CASBs offer all three with AJAX-VM.\r\n<span style=\"font-weight: bold;\">What is CASB encryption?</span>&nbsp; Encryption/decryption of data prior to upload/download to a cloud application.\r\n <span style=\"font-weight: bold;\">What is searchable encryption?</span> An encryption system that combines full encryption with a clear-text index to enable search and sort without compromising encryption strength.\r\n<span style=\"font-weight: bold;\">What is tokenization?</span> Obfuscation by encoding each input string as a unique output string.\r\n<span style=\"font-weight: bold;\">What is agentless MDM?</span> Mobile security for BYOD that does not require agents. Easy to deploy and has no access to personal data or apps, thereby preserving user privacy.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_CASB.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-connected-mobile-experiences-cmx":{"id":4760,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/cisco_logo.png","logo":true,"scheme":false,"title":"Cisco Connected Mobile Experiences (CMX)","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-connected-mobile-experiences-cmx","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. As the undisputed leader in the Wi-Fi market with over seven years of experience in Wi-Fi location, Cisco is a trusted partner\r\nCisco Connected Mobile Experiences (CMX) uses a high-density wireless network with the Cisco® Mobility Services Engine, which enables organizations to collect aggregated location data for Wi-Fi users. CMX Analytics is a data visualization module that helps organizations use the network as a source of data for business analysis, highlight behavioral patterns and trends, which, in turn, can help businesses make informed decisions about how to improve customer service and improve their quality. service.<br /><span style=\"font-weight: bold;\"><br />Benefits</span>\r\nWith the CMX solution, you can:\r\n<ul><li>Analyze business performance and optimize marketing activities through quantitative analysis of activity at your facility, for example, determining the patency of a particular store</li></ul>\r\n<ul><li>Increase the profitability per square meter by optimizing the location using the detailed traffic of the outlet, the conversion rate of visitors into customers, as well as other information, up to specific zones, as well as quantifying the implementation of changes</li></ul>\r\n<ul><li>Increase customer satisfaction by ensuring that there are enough staff during peak periods</li></ul>\r\n<ul><li>Increase profitability using location data for optimal mobile marketing campaigns.</li></ul>","shortDescription":"Thanks to Cisco CMX solutions, Wi-Fi from a familiar means of accessing the network can turn into a powerful tool for analytics, encouraging customers and generating additional profit.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Connected Mobile Experiences (CMX)","keywords":"","description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. As the undi","og:title":"Cisco Connected Mobile Experiences (CMX)","og:description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. As the undi","og:image":"https://old.roi4cio.com/fileadmin/user_upload/cisco_logo.png"},"eventUrl":"","translationId":4761,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-email-security":{"id":1741,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/cisco_new.png","logo":true,"scheme":false,"title":"Cisco Email Security","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-email-security","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"<span style=\"font-weight: bold;\">New capabilities to protect your users and brand</span>\r\nTwo new capabilities help block phishing emails from reaching your users and safeguard your company&rsquo;s domain. Gain additional layers of protection against business email compromise (BEC).\r\n<span style=\"font-weight: bold;\">Cisco Advanced Phishing Protection</span>\r\n<span style=\"font-weight: bold;\">Benefits:</span>\r\n&bull; Gain a real-time understanding of senders, learn and authenticate email identities and behavioral relationships to protect against BEC attacks\r\n&bull; Remove malicious emails from users&rsquo; inboxes to prevent wire fraud or other advanced attacks\r\n&bull; Get detailed visibility into email attack activity, including total messages secured and attacks prevented\r\n&bull; Augment phishing and BEC detection and blocking capabilities offered in Cisco Email Security\r\n<span style=\"font-weight: bold;\">Cisco Domain Protection</span>\r\n<span style=\"font-weight: bold;\">Benefits:</span>\r\n&bull; Prevent brand abuse through impersonation of your company domain\r\n&bull; Gain visibility into your internal and third-party senders who use your domain to send email on your behalf\r\n&bull; Automate the Domain-based Message Authentication, Reporting, and Conformance (DMARC) authentication and enforcement process to identify illegitimate senders\r\n&bull; Block unauthorized senders and set up DMARC protection to reduce illegitimate emails from your domain\r\n&bull; Increase outbound email marketing effectiveness\r\n<span style=\"font-weight: bold;\">Advanced email security protection</span>\r\nAttackers rely primarily on email to distribute spam, malware, and other threats. To prevent breaches, you need a powerful email security solution. Cisco Email Security is your defense against phishing, business email compromise, and ransomware. Get threat intelligence updates every three to five minutes through Cisco Talos for the most up-to-date protection. Cisco Advanced Malware Protection protects against stealthy malware in attachments, and industry-leading URL intelligence combats malicious links. Cisco Email Security also enhances Office 365 email security.&nbsp; Protecting outgoing email is important too. Cisco Email Security has robust data loss prevention and content encryption capabilities to safeguard sensitive information. This helps you comply with government and industry regulations.","shortDescription":"Cisco Email Security is an Secure E-mail Gateway. Stops phishing, business email compromise, ransomware, spam, and enhances Office 365 email security. ","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":6,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Email Security","keywords":"","description":"<span style=\"font-weight: bold;\">New capabilities to protect your users and brand</span>\r\nTwo new capabilities help block phishing emails from reaching your users and safeguard your company&rsquo;s domain. Gain additional layers of protection against business ","og:title":"Cisco Email Security","og:description":"<span style=\"font-weight: bold;\">New capabilities to protect your users and brand</span>\r\nTwo new capabilities help block phishing emails from reaching your users and safeguard your company&rsquo;s domain. Gain additional layers of protection against business ","og:image":"https://old.roi4cio.com/fileadmin/user_upload/cisco_new.png"},"eventUrl":"","translationId":1742,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":38,"title":"Secure E-mail Gateway"}],"testingArea":"","categories":[{"id":558,"title":"Secure E-mail Gateway - Appliance","alias":"secure-e-mail-gateway-appliance","description":"According to technology research firm Gartner, secure email gateways “provide basic message transfer agent functions; inbound filtering of spam, phishing, malicious and marketing emails; and outbound data loss prevention (DLP) and email encryption.”\r\nTo put that in simpler language, a secure email gateway (also called an email security gateway) is a cybersecurity solution that monitors incoming and outgoing messages for suspicious behavior, preventing them from being delivered. Secure email gateways can be deployed via an email server, public cloud, on-premises software, or in a hybrid system. According to cybersecurity experts, none of these deployment options are inherently superior; each one has its own strengths and weaknesses that must be assessed by the individual enterprise.\r\nGartner defines the secure email gateway market as mature, with the key capabilities clearly defined by market demands and customer satisfaction. These capabilities include:\r\n<ul><li>Basic and next-gen anti-phishing and anti-spam</li><li>Additional security features</li><li>Customization of the solution’s management features</li><li>Low false positive and false negative percentages</li><li>External processes and storage</li></ul>\r\nSecure email gateways are designed to surpass the traditional detection capabilities of legacy antivirus and anti-phishing solutions. To do so, they offer more sophisticated detection and prevention capabilities; secure email gateways can make use of threat intelligence to stay up-to-date with the latest threats.\r\nAdditionally, secure email gateways can sandbox suspicious emails, observing their behavior in a safe, enclosed environment that resembles the legitimate network. Security experts can then determine if it is a legitimate threat or a false positive.\r\nSecure email gateway solutions will often offer data loss prevention and email encryption capabilities to protect outgoing communications from prying and unscrupulous eyes.\r\nMuch like SIEM or endpoint detection and response (EDR), secure email gateways can produce false positives and false negatives, although they do tend to be far less than rates found in SIEM and EDR alerts.","materialsDescription":"<span style=\"font-weight: bold;\">How Does a Secure Email Gateway Work?</span>\r\nA secure email gateway offers a robust framework of technologies that protect against email-borne threats. It is effectively a firewall for your email, and scans both outbound and inbound email for any malicious content. At a minimum, most secure gateways offer a minimum of four security features: virus and malware blocking, spam filtering, content filtering and email archiving. Let's take a look at these features in more detail:\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Virus and Malware Blocking</span></span>\r\nEmails infected with viruses or malware can make up approximately 1% of all email received by an organization. For a secure email gateway to effectively prevent these emails from reaching their intended recipients and delivering their payload, it must scan each email and be constantly kept up-to-date with the latest threat patterns and characteristics.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Spam Filtering</span></span>\r\nBelieve it or not, spam filtering is where the majority of a secure email gateway's processing power is focused. Spam is blocked in a number of different ways. Basic spam filtering usually involves a prefiltering technology that blocks or quarantines any emails received from known spammers. Spam filtering can also detect patterns commonly found in spam emails, such as preferred keywords used by spammers and the inclusion of links that could take the email recipient to a malicious site if clicked. Many email clients also allow users to flag spam messages that arrive in their mailbox and to block senders.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Content Filtering</span></span>\r\nContent filtering is typically applied to an outbound email sent by users within the company. For example, you can configure your secure email gateway to prevent specific sensitive documents from being sent to an external recipient, or put a block on image files or specific keywords within them being sent through the email system.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Email Archiving</span></span>\r\nEmail services, whether they are in the cloud or on-premise, need to be managed efficiently. Storage has been a problem for email administrators for many years, and while you may have almost infinite cloud storage available, email archiving can help to manage both user mailboxes and the efficiency of your systems. Compliance is also a major concern for many companies and email archiving is a must if you need to keep emails for a specific period of time.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Secure_Email_Gateway_Appliance.png"},{"id":469,"title":"Secure E-mail Gateway","alias":"secure-e-mail-gateway","description":" According to technology research firm Gartner, secure email gateways “provide basic message transfer agent functions; inbound filtering of spam, phishing, malicious and marketing emails; and outbound data loss prevention (DLP) and email encryption.”\r\nTo put that in simpler language, a secure email gateway (also called an email security gateway) is a cybersecurity solution that monitors incoming and outgoing messages for suspicious behavior, preventing them from being delivered. Secure email gateways can be deployed via an email server, public cloud, on-premises software, or in a hybrid system. According to cybersecurity experts, none of these deployment options are inherently superior; each one has its own strengths and weaknesses that must be assessed by the individual enterprise.\r\nGartner defines the secure email gateway market as mature, with the key capabilities clearly defined by market demands and customer satisfaction. These capabilities include:\r\n<ul><li>Basic and Next-Gen Anti-Phishing and Anti-Spam</li><li>Additional Security Features</li><li>Customization of the Solution’s Management Features</li><li>Low False Positive and False Negative Percentages</li><li>External Processes and Storage</li></ul>\r\nSecure email gateways are designed to surpass the traditional detection capabilities of legacy antivirus and anti-phishing solutions. To do so, they offer more sophisticated detection and prevention capabilities; secure email gateways can make use of threat intelligence to stay up-to-date with the latest threats.\r\nAdditionally, SEGs can sandbox suspicious emails, observing their behavior in a safe, enclosed environment that resembles the legitimate network. Security experts can then determine if it is a legitimate threat or a false positive.\r\nSecure email gateway solutions will often offer data loss prevention and email encryption capabilities to protect outgoing communications from prying and unscrupulous eyes.\r\nMuch like SIEM or endpoint detection and response (EDR), secure email gateways can produce false positives and false negatives, although they do tend to be far less than rates found in SIEM and EDR alerts.","materialsDescription":" <span style=\"font-weight: bold;\">How Does a Secure Email Gateway Work?</span>\r\nA secure email gateway offers a robust framework of technologies that protect against these email-borne threats. It is effectively a firewall for your email and scans both outbound and inbound email for any malicious content. At a minimum, most secure gateways offer a minimum of four security features: virus and malware blocking, spam filtering, content filtering and email archiving. Let's take a look at these features in more detail:\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Virus and Malware Blocking</span></span>\r\nEmails infected with viruses or malware can make up approximately 1% of all email received by an organization. For a secure email gateway to effectively prevent these emails from reaching their intended recipients and delivering their payload, it must scan every email and be constantly kept up-to-date with the latest threat patterns and characteristics.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Spam Filtering</span></span>\r\nBelieve it or not, spam filtering is where the majority of a secure email gateway's processing power is focused. Spam is blocked in a number of different ways. Basic spam filtering usually involves a prefiltering technology that blocks or quarantines any emails received from known spammers. Spam filtering can also detect patterns commonly found in spam emails, such as preferred keywords used by spammers and the inclusion of links that could take the email recipient to a malicious site if clicked. Many email clients also allow users to flag spam messages that arrive in their mailbox and to block senders.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Content Filtering</span></span>\r\nContent filtering is typically applied to an outbound email sent by users within the company. For example, you can configure your secure email gateway to prevent specific sensitive documents from being sent to an external recipient, or put a block on image files or specific keywords within them being sent through the email system.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Email Archiving</span></span>\r\nEmail services, whether they are in the cloud or on-premise, need to be managed efficiently. Storage has been a problem for email administrators for many years, and while you may have almost infinite cloud storage available, email archiving can help to manage both user mailboxes and the efficiency of your systems. Compliance is also a major concern for many companies and email archiving is a must if you need to keep emails for a certain period of time.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Secure_Email_Gateway.jpg"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-firepower-9300-series":{"id":5511,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/cisco_firepower.jpg","logo":true,"scheme":false,"title":"Cisco Firepower 9300 Series","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-firepower-9300-series","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"The Cisco Firepower® 9300 is a scalable (beyond 1 Tbps when clustered), carrier-grade, modular platform designed for service providers, high-performance computing centers, large data centers, campuses, high-frequency trading environments, and other environments that require low (less than 5-microsecond offload) latency and exceptional throughput. Cisco Firepower 9300 supports flow-offloading, programmatic orchestration, and the management of security services with RESTful APIs. It is also available in Network Equipment Building Standards (NEBS)-compliant configurations. The 9300 Series platforms can run either the Cisco® Adaptive Security Appliance (ASA) Firewall or Cisco Firepower Threat Defense (FTD). \r\n<p class=\"align-center\"><b>Features:</b></p>\r\n<b><i>Scalable multiservice security </i></b>\r\nEliminate security gaps. Integrate and provision multiple Cisco and Cisco partner security services dynamically across the network fabric. See and correlate policy, traffic, and events across multiple services. \r\n<b><i>Expandable security modules </i></b>\r\nFlexibly scale your security performance. Meet business agility needs and enable rapid provisioning. \r\n<b><i>Carrier-grade performance </i></b>\r\nNEBS-compliant configurations available. Elevate threat defense and network performance with low-latency, large flow handling, and orchestration of security services. Protect Evolved Programmable Network, Evolved Services Platform, and Application Centric Infrastructure architectures. \r\n<b>Benefits:</b>\r\n<ul> <li>Designed for service provider and data center deployments </li> <li>Threat inspection up to 90 Gbps </li> <li>Includes AVC, with AMP and URL options </li> <li>Fail-to-wire interfaces available </li> </ul>","shortDescription":"Modular security platform for service providers\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":18,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Firepower 9300 Series","keywords":"","description":"The Cisco Firepower® 9300 is a scalable (beyond 1 Tbps when clustered), carrier-grade, modular platform designed for service providers, high-performance computing centers, large data centers, campuses, high-frequency trading environments, and other environment","og:title":"Cisco Firepower 9300 Series","og:description":"The Cisco Firepower® 9300 is a scalable (beyond 1 Tbps when clustered), carrier-grade, modular platform designed for service providers, high-performance computing centers, large data centers, campuses, high-frequency trading environments, and other environment","og:image":"https://old.roi4cio.com/fileadmin/user_upload/cisco_firepower.jpg"},"eventUrl":"","translationId":5510,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","alias":"scada-supervisory-control-and-data-acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-identity-services-engine":{"id":462,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/cisco_logo.png","logo":true,"scheme":false,"title":"Cisco Identity Services Engine","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-identity-services-engine","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"Features and benefits\r\nControl all access from one place\r\nSimplify access across wired, wireless, and VPN connections. Policies are cascaded across all types of access points and enforced by Cisco TrustSec software-defined segmentation.&nbsp;\r\nUsers and devices are shown in a simple, flexible interface. ISE shares details through the Cisco Platform Exchange Grid (pxGrid) with partner platforms to make them user, device, and network aware.\r\nStop and contain threats\r\nReduce risks and contain threats by dynamically controlling network access. ISE can assess vulnerabilities and apply threat intelligence. It can also contain a suspicious device for remediation. We call this Cisco Rapid Threat Containment.","shortDescription":"Cisco Identity Services Engine - Next-generation secure network access. Gain awareness of everything hitting your network. Provide access consistently and efficiently. Relieve the stress of complex access management.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":6,"sellingCount":5,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Identity Services Engine","keywords":"access, Cisco, contain, device, threats, network, across, Reduce","description":"Features and benefits\r\nControl all access from one place\r\nSimplify access across wired, wireless, and VPN connections. Policies are cascaded across all types of access points and enforced by Cisco TrustSec software-defined segmentation.&nbsp;\r\nUsers and device","og:title":"Cisco Identity Services Engine","og:description":"Features and benefits\r\nControl all access from one place\r\nSimplify access across wired, wireless, and VPN connections. Policies are cascaded across all types of access points and enforced by Cisco TrustSec software-defined segmentation.&nbsp;\r\nUsers and device","og:image":"https://old.roi4cio.com/fileadmin/user_upload/cisco_logo.png"},"eventUrl":"","translationId":462,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":205,"title":"NAC - Network Access Control","alias":"nac-network-access-control","description":"<span style=\"font-weight: bold; \">Network Access Control (NAC)</span> is an approach to computer security that attempts to unify endpoint security technology (such as antivirus, host intrusion prevention, and vulnerability assessment), user or system authentication and network security enforcement. NAC solutions have become an extremely valuable tool in recent years, as mobile devices and the Internet of Things (IoT) have surged to prominence in various industries across the world. These new pieces of emerging technology come with their own set of vulnerabilities, which poses a challenge to IT security experts. \r\nNAC systems are put into place to make sure that anyone who enters the system, both in terms of users and devices, is authorized. After being routed the efforts at connection, the network access control system confirms privileges using an identity and access management (IAM, a program that checks users for appropriate permissions to access data materials, as indicated by internal policies). With the information from the IAM, along with a pre-established list of rules, the NAC software is able to smartly accept or deny access requests.\r\nFortunately, NAC products are designed to handle large enterprise networks that have a range of device types trying to connect at all times. Without a NAC in place, companies take on a huge amount of risk by adopting a bring-your-own-device (BYOD) policy, which allows employees and vendors to use their own smartphones and tablets on the local network. Network access control software and hardware require an upfront investment but prove their worth in the long run.","materialsDescription":"<h1 class=\"align-center\">&nbsp;How a NAC solution works?</h1>\r\nWhen you adopt a network access control solution, the first thing it will do is find all devices currently accessing the system; identify what kind of device they are; and determine whether to validate them and how to treat them using preestablished protocols designed by the company’s security personnel. A network access control system has rules related to a wide spectrum of devices, along with finely grained settings to help you determine permissions. A unified administrative system houses these rules and applies them as needed.\r\nMany companies will utilize NAC as their staff grows and they have an increasing number of devices to manage. These solutions are also helpful for achieving data protection across a variety of different branch locations. The difficulty of securing an organization and managing access has become especially overwhelming in an era when widespread incorporation of IOT devices is becoming more common throughout business; NAC is the fix. The general issue with bring your own device (BYOD), though, is what drew many businesses to this service.\r\n<h1 class=\"align-center\">How to Choose a Network Access Control Solution</h1>\r\nTo help narrow down your search for NAC products, you should first focus on tools that offer native integration with your enterprise’s existing software. You don’t want to have to change your infrastructure or network design in order to bring the NAC solution online. If you are heavily dependent on a cloud architecture, then look for solutions that are fully supported by your hosting provider.\r\nNext, think about what kind of proactive tools come included with the NAC suite. Some vendors offer all-in-one packages that feature a full virus scanning utility and firewall mechanism alongside everything else in the NAC. If your IT security strategy is not very mature, this kind of suite may be very helpful.\r\nOf course, one key factor when looking at NAC options is the price point. Some vendors will sell their products at a flat rate, while others are quickly going the route of Software as a Service (SaaS) subscription, an increasingly-popular business model that requires a monthly payment and ongoing contract. Think about the state of your IT budget while remembering that the upfront investment could save you lots of money down the road.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/NAC_-_Network_Access_Control__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-ise-identity-services-engine":{"id":461,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Cisco_ISE__IDENTITY_SERVICES_ENGINE_.jpg","logo":true,"scheme":false,"title":"CISCO ISE (Identity Services Engine)","vendorVerified":0,"rating":"2.80","implementationsCount":7,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-ise-identity-services-engine","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delivered with streamlined, centralized management that lets you scale securely in today's market.</p>\r\n<p>Username is a key element in determining access to a network. Username can also help you alert you users to potentially suspicious activity with their devices. It answers the all-important question of who is connected to your network.</p>\r\n<p>The Cisco Identity Services Engine (ISE) Passive Identity Connector centralizes, consolidates, and distributes identity information, including IP addresses, MAC addresses, and usernames. At the same time it offloads work from key infrastructure such as Microsoft Active Directory.</p>\r\n<p>Many servers on the network are active participants in user authentication. They take user credentials and either verify them or look them up in a dedicated repository such as Active Directory. Rather than being actively involved in user authentication, the Passive Identity Connector listens to the various authentication servers on the network. It centralizes the authentication information, becoming the single source of truth for its subscribers.</p>\r\n<p>The Passive Identity Connector distributes the session identity information to other devices on the network that are natural consumers of such information. These devices include firewalls, web security appliances, and traffic analyzers. Using the Cisco Platform Exchange Grid (pxGrid), the Cisco ISE Passive Identity Connector can support up to 20 subscribers.</p>\r\n<p><span style=\"font-weight: bold;\">Features:</span></p>\r\n<ul>\r\n<li>Centralized information</li>\r\n<li>Improved performance</li>\r\n<li>Syslog server support</li>\r\n<li>Active Directory support</li>\r\n<li>Kerberos SPAN support</li>\r\n<li>Endpoint probes</li>\r\n<li>Active Directory agent</li>\r\n<li>Support for custom APIs</li>\r\n<li>Citrix Terminal Server support</li>\r\n<li>High availability</li>\r\n<li>Migration support</li>\r\n<li>Virtual machine support</li>\r\n<li>Scalability</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Benefits:</span></p>\r\n<ul>\r\n<li>Consolidates data from multiple authentication sources, eliminating the need for every system that requires authentication data to interact with every authentication source</li>\r\n<li>Eliminates the burden on an often-overtaxed infrastructure with a single system that caches data for other authentication data consumers</li>\r\n<li>Gathers authentication data from systems that support syslog</li>\r\n<li>Gathers authentication data from Active Directory through the Microsoft Windows Management Interface (WMI)</li>\r\n<li>Gathers Active Directory authentication data from switches supporting Kerberos SPAN</li>\r\n<li>Understands when endpoints log off</li>\r\n<li>Gathers authentication data from up to 10 Microsoft Active Directory domain controllers</li>\r\n<li>Gathers authentication data from systems that support a custom interface</li>\r\n<li>Gathers authentication data from Citrix Terminal Server</li>\r\n<li>Supports active/passive redundancy</li>\r\n<li>Customers may upgrade from the Cisco ISE Passive Identity Connector to Cisco ISE, adding the Passive Identity Connector node to an existing Cisco ISE cluster.</li>\r\n<li>Supports KVM, VMware, and Hyper-V</li>\r\n<li>Tailored to fit your organization with support for 3,000 and 300,000 sessions</li>\r\n</ul>\r\n","shortDescription":"Cisco Identity Services Engine - усовершенствование мониторинга, контроль доступа, сдерживание угроз","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":8,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"CISCO ISE (Identity Services Engine)","keywords":"","description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delive","og:title":"CISCO ISE (Identity Services Engine)","og:description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives you intelligent, integrated protection through intent-based policy and compliance solutions. And it is all delive","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Cisco_ISE__IDENTITY_SERVICES_ENGINE_.jpg"},"eventUrl":"","translationId":3074,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":79,"title":"Network Admission Control (NAC)"}],"testingArea":"","categories":[{"id":205,"title":"NAC - Network Access Control","alias":"nac-network-access-control","description":"<span style=\"font-weight: bold; \">Network Access Control (NAC)</span> is an approach to computer security that attempts to unify endpoint security technology (such as antivirus, host intrusion prevention, and vulnerability assessment), user or system authentication and network security enforcement. NAC solutions have become an extremely valuable tool in recent years, as mobile devices and the Internet of Things (IoT) have surged to prominence in various industries across the world. These new pieces of emerging technology come with their own set of vulnerabilities, which poses a challenge to IT security experts. \r\nNAC systems are put into place to make sure that anyone who enters the system, both in terms of users and devices, is authorized. After being routed the efforts at connection, the network access control system confirms privileges using an identity and access management (IAM, a program that checks users for appropriate permissions to access data materials, as indicated by internal policies). With the information from the IAM, along with a pre-established list of rules, the NAC software is able to smartly accept or deny access requests.\r\nFortunately, NAC products are designed to handle large enterprise networks that have a range of device types trying to connect at all times. Without a NAC in place, companies take on a huge amount of risk by adopting a bring-your-own-device (BYOD) policy, which allows employees and vendors to use their own smartphones and tablets on the local network. Network access control software and hardware require an upfront investment but prove their worth in the long run.","materialsDescription":"<h1 class=\"align-center\">&nbsp;How a NAC solution works?</h1>\r\nWhen you adopt a network access control solution, the first thing it will do is find all devices currently accessing the system; identify what kind of device they are; and determine whether to validate them and how to treat them using preestablished protocols designed by the company’s security personnel. A network access control system has rules related to a wide spectrum of devices, along with finely grained settings to help you determine permissions. A unified administrative system houses these rules and applies them as needed.\r\nMany companies will utilize NAC as their staff grows and they have an increasing number of devices to manage. These solutions are also helpful for achieving data protection across a variety of different branch locations. The difficulty of securing an organization and managing access has become especially overwhelming in an era when widespread incorporation of IOT devices is becoming more common throughout business; NAC is the fix. The general issue with bring your own device (BYOD), though, is what drew many businesses to this service.\r\n<h1 class=\"align-center\">How to Choose a Network Access Control Solution</h1>\r\nTo help narrow down your search for NAC products, you should first focus on tools that offer native integration with your enterprise’s existing software. You don’t want to have to change your infrastructure or network design in order to bring the NAC solution online. If you are heavily dependent on a cloud architecture, then look for solutions that are fully supported by your hosting provider.\r\nNext, think about what kind of proactive tools come included with the NAC suite. Some vendors offer all-in-one packages that feature a full virus scanning utility and firewall mechanism alongside everything else in the NAC. If your IT security strategy is not very mature, this kind of suite may be very helpful.\r\nOf course, one key factor when looking at NAC options is the price point. Some vendors will sell their products at a flat rate, while others are quickly going the route of Software as a Service (SaaS) subscription, an increasingly-popular business model that requires a monthly payment and ongoing contract. 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