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Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, although as of 2019, they are far short of being able to pass the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.\r\nThe term &quot;ChatterBot&quot; was originally coined by Michael Mauldin (creator of the first Verbot, Julia) in 1994 to describe these conversational programs. Today, most chatbots are accessed via virtual assistants such as Google Assistant and Amazon Alexa, via messaging apps such as Facebook Messenger or WeChat, or via individual organizations' apps and websites. Chatbots can be classified into usage categories such as conversational commerce (e-commerce via chat), analytics, communication, customer support, design, developer tools, education, entertainment, finance, food, games, health, HR, marketing, news, personal, productivity, shopping, social, sports, travel and utilities.\r\nBeyond chatbots, Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale.\r\nThe process of building, testing and deploying chatbots can be done on cloud-based chatbot development platforms offered by cloud Platform as a Service (PaaS) providers such as Oracle Cloud Platform SnatchBot and IBM Watson. These cloud platforms provide Natural Language Processing, Artificial Intelligence and Mobile Backend as a Service for chatbot development.\r\nSome Companies like Microsoft Azure and AARC are currently providing their Bot Engines through which chatbot Platforms or Software can be developed.","materialsDescription":"New tools designed to simplify the interaction between humans and computers have hit the market: Chatbots or Virtual Assistants. In banking, chatbots and virtual assistants are some of the industry’s newest tools designed to simplify the interaction between humans and computers.\r\n<span style=\"font-weight: bold;\">What is a chatbot?</span>\r\nA chatbot is artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.\r\n<span style=\"font-weight: bold;\">Why are chatbots important?</span>\r\nA chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question-Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical examples of Natural Language Processing applied in various enterprises’ end-use applications.\r\n<span style=\"font-weight: bold;\">How does a chatbot work?</span>\r\nThere are two different tasks at the core of a chatbot:\r\n<ol><li>user request analysis</li><li>returning the response</li></ol>\r\nUser request analysis: this is the first task that a chatbot performs. It analyzes the user’s request to identify the user intent and to extract relevant entities.\r\nThe ability to identify the user’s intent and extract data and relevant entities contained in the user’s request is the first condition and the most relevant step at the core of a chatbot: If you are not able to correctly understand the user’s request, you won’t be able to provide the correct answer.\r\nReturning the response: once the user’s intent has been identified, the chatbot must provide the most appropriate response for the user’s request. The answer may be:\r\n<ul><li>a generic and predefined text;</li><li>a text retrieved from a knowledge base that contains different answers;</li><li>a contextualized piece of information based on data the user has provided;</li><li>data stored in enterprise systems;</li><li>the result of an action that the chatbot performed by interacting with one or more backend application;</li><li>a disambiguating question that helps the chatbot to correctly understand the user’s request.</li></ul>\r\n<span style=\"font-weight: bold;\">In what is the benefit of chatbots?</span>\r\nChatbot applications streamline interactions between people and services, enhancing the customer experience. At the same time, they offer companies new opportunities to improve the customer's engagement process and operational efficiency by reducing the typical cost of customer service.\r\nTo be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training and optimizing the chatbot system.\r\n<span style=\"font-weight: bold;\">Which chatbot application is right for you?</span>\r\nThere are different approaches and tools that you can use to develop a chatbot. Depending on the use case you want to address, some chatbot technologies are more appropriate than others. 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WhatsApp is free and offers simple, secure, reliable messaging and calling, available on phones all over the world.\r\n<span style=\"font-weight: bold;\">TEXTS</span>\r\n<span style=\"font-style: italic;\">Simple, Reliable Messaging</span>\r\nMessage your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees.\r\n<span style=\"font-weight: bold;\">GROUP CHAT</span>\r\n<span style=\"font-style: italic;\">Groups to keep in touch</span>\r\nKeep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.\r\n<span style=\"font-weight: bold;\">WHATSAPP VOICE AND VIDEO CALLS</span>\r\n<span style=\"font-style: italic;\">Speak Freely</span>\r\nWith voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.\r\n<span style=\"font-weight: bold;\">WHATSAPP ON WEB AND DESKTOP</span>\r\n<span style=\"font-style: italic;\">Keep the Conversation Going</span>\r\nWith WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started.\r\n<span style=\"font-weight: bold;\">END-TO-END ENCRYPTION</span>\r\n<span style=\"font-style: italic;\">Security by Default</span>\r\nSome of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.\r\n<span style=\"font-weight: bold;\">PHOTOS AND VIDEOS</span>\r\n<span style=\"font-style: italic;\">Share Moments that Matter</span>\r\nSend photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.\r\n<span style=\"font-weight: bold;\">DOCUMENTS</span>\r\n<span style=\"font-style: italic;\">Document Sharing Made Easy</span>\r\nSend PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.\r\n<span style=\"font-weight: bold;\">VOICE MESSAGES</span>\r\n<span style=\"font-style: italic;\">Say What's On Your Mind</span>\r\nSometimes, your voice says it all. 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Short messages are typically transmitted between two parties when each user chooses to complete a thought and select &quot;send&quot;.\r\n<span style=\"font-weight: bold;\">What kind of protocols are used in instant messaging applications?</span>\r\nTwo of the main protocols used for instant messaging in the market today are WebSocket and XMPP.\r\n<span style=\"font-weight: bold;\">What is the difference between texting and instant messaging?</span>\r\nText messaging, or simply &quot;texting,&quot; is a cellular phone service typically limited to 160 characters, whereas instant messaging is usually a computer session with longer message size. Both text messaging and instant messaging are often called just plain &quot;messaging.&quot;\r\n<span style=\"font-weight: bold;\">What are the key features of instant messaging?</span>\r\nThe exchange of text has long been the chief function of instant messaging, but it is now one feature of many. 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It launched in beta as Facebook at Work with customers including the Royal Bank of Scotland before officially launching in October 2016.\r\nFacebook itself had been using a version of Workplace internally since 2011 when one of its engineers created groups that were only accessible to people inside the company. Alongside Facebook Messenger, these private groups helped Facebook employees work more efficiently together by reducing their reliance on email and other Software as a Service tool.\r\n<span style=\"font-weight: bold;\">Features:</span>\r\n<span style=\"font-style: italic;\">News Feed:</span> The News Feed is a scrolling stream of posts that uses Facebook's machine learning algorithms to keep people up to date with relevant company announcements.\r\n<span style=\"font-style: italic;\">Groups:</span> Groups are shared collaboration spaces where people can upload documents, leave comments, manage projects, and get work done with colleagues.\r\n<span style=\"font-style: italic;\">Multi-Company Collaboration:</span> Workplace enables people to collaborate with external teams, partners or suppliers from within their Workplace account using secure and private groups, chats, and video calls.\r\nWorkplace Chat: Workplace Chat is an instant messaging tool that allows text, voice calls or video conferencing with up to 50 colleagues.\r\n<span style=\"font-style: italic;\">Live Video:</span> Live Video enables users to broadcast live directly from their mobile devices and receive real-time feedback in the form of comments and reactions.\r\n<span style=\"font-style: italic;\">Auto Translate:</span> Auto Translate uses the same machine learning technology that serves up 4.5 billion translations every day on Facebook to provide one-click translations in 46 languages.\r\n<span style=\"font-style: italic;\">People Directory:</span> Find colleagues, build connections, and collaborate more effectively with a searchable database of profiles customized to individual organizations.","shortDescription":"Workplace is an enterprise connectivity platform developed by Facebook, Inc. and featuring tools like groups, instant messaging and News Feed.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":18,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Workplace by Facebook","keywords":"","description":"Workplace was first announced on January 14, 2015. 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