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Set your own control permissions to user groups in your Active Directory domain, and control all of your organization&rsquo;s remote access restrictions with one easy-to-use console.</p>\r\n<p><span style=\"font-weight: bold;\">REMOTE DESKTOP SUPPORT</span></p>\r\n<p>Flexible remote desktop connections to any PC, server, and mobile device in true on-demand fashion lets IT professionals remotely support any device, from any computer. You and your IT support team can now easily remote support and manage connections, resolving issues more efficiently with the Proxy Gateway and Management Console.</p>","shortDescription":"Hosted or On-Premise remote support software for IT departments and helpdesks.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":2,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Proxy PRO","keywords":"","description":"<p>With Proxy Networks, you can provide remote desktop and troubleshoot PCs, servers, and mobile devices securely. Our encryption, authentication, and privileged access management allow our customers to define their own security levels and flexible remote acce","og:title":"Proxy PRO","og:description":"<p>With Proxy Networks, you can provide remote desktop and troubleshoot PCs, servers, and mobile devices securely. 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Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}},"aliases":{"1":["proxy-pro"]},"links":{"first":"http://apis.roi4cio.com/api/products?page=1","last":"http://apis.roi4cio.com/api/products?page=1","prev":null,"next":null},"meta":{"current_page":1,"from":1,"last_page":1,"path":"http://apis.roi4cio.com/api/products","per_page":20,"to":1,"total":1},"loading":false,"error":null,"useProductLoading":false,"sellProductLoading":false,"templatesById":{},"comparisonByTemplateId":{}},"filters":{"filterCriterias":{"loading":false,"error":null,"data":{"price":{"min":0,"max":6000},"users":{"loading":false,"error":null,"ids":[],"values":{}},"suppliers":{"loading":false,"error":null,"ids":[],"values":{}},"vendors":{"loading":false,"error":null,"ids":[],"values":{}},"roles":{"id":200,"title":"Roles","values":{"1":{"id":1,"title":"User","translationKey":"user"},"2":{"id":2,"title":"Supplier","translationKey":"supplier"},"3":{"id":3,"title":"Vendor","translationKey":"vendor"}}},"categories":{"flat":[],"tree":[]},"countries":{"loading":false,"error":null,"ids":[],"values":{}}}},"showAIFilter":false},"companies":{"companiesByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{"136":{"id":136,"title":"Remote Desktop Software"}},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}