Explore the Pega CRM Suite Move past traditional CRM systems to a true journey-enabled, customer engagement suite. Learn how Pega is helping enterprises revolutionize their customer engagement with end-to-end automation and real-time AI on the only unified CRM platform. Marketing Engage customers with real-time 1:1 marketing on any channel. Sales Automation Intelligently guide sales professionals and automate the sales process. Customer Service Serve, satisfy and engage every customer with digital customer service.

• Sell smarter - Identify hidden revenue in pipeline; generate personalized offers and actions; identify best practices.
• Bust quotas - Never miss an opportunity to drive new and repurchase sales; sell online, direct and via partners with one sales platform.
• Simplify sales - Streamline quote to cash steps; get a full view of prospect or client activity and proactively alert busy managers and reps.

Identify Hidden Revenue with Artificial Intelligence Transparent AI models rank leads and surface opportunities that have the highest probability of success and proactively suggest personalized offers and rep and account actions to build, progress and close pipelines. Quickly Engage with Outlook ™ Calendar and Email Integration Schedule meetings and send emails while the system automatically logs these activities in lead, opportunity and account records; the AI models evaluate prospect and client responses to continuously suggest ways to improve engagement. Power Through Qualification Steps with Intelligent Guided Sales Intuitive stage-based sales models guide sellers through required steps while presenting prospect and client data from marketing, customer service and enterprise systems; configurable models are pre-built for Insurance, Financial Services, and Healthcare. Sell Anywhere with Mobile Sales Applications Quickly capture and log activity summaries, forecasts, close plans, and review next best actions and offers from the road. On- and off-line capabilities keep your business running 24x7x365 on iOS or Android devices. Improve Efficiency with Productivity Tools Personalize emails by segmenting, targeting, and nurturing customers and prospects. Gather and send content with the built in sales knowledge base that links to next best action and offer prompts. Predict Where The Business Is Going with AI-Infused Dashboards Select from 40 pre-built dashboards or configure your own to keep on top of what’s changed in your forecast, which accounts have the most engagement, and who will and won’t make quota. Dashboards with built-in AI confirm forecast confidences, generate lead ranking scores, and generate personalized offers and actions for each rep.