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Smooch harmonizes disconnected software through the power of conversation, allowing businesses to enhance customer interactions using bots, AI, analytics and other third-party applications.\r\n<span style=\"font-weight: bold;\">Integrate and orchestrate</span>\r\nIntegrate all your products into Smooch's unified conversation pipeline, from sales to service to marketing clouds, and orchestrate how they access and contribute to any user conversation.\r\n<span style=\"font-weight: bold;\">Build an ecosystem of apps</span>\r\nFrom bots and sentiment analyzers to language translation and surveys, build an ecosystem of apps on top of Smooch that can contribute to and learn from every conversation.\r\n<span style=\"font-weight: bold;\">Manage bot-to-human handoffs</span>\r\nEasily enable bot-human handoffs within your software, regardless of whether the bot was built by you or a third-party.\r\n<span style=\"font-weight: bold;\">Make your bots smarter</span>\r\nImprove the conversational intelligence of your bots by leveraging insights from third-party sentiment analyzers, intent detectors, and other AI.\r\n<span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">FEATURES:</span></span>\r\n<span style=\"font-weight: bold;\">Bot integration &amp; handoff.</span> Easily connect bots to your software.\r\nUse chatbots to triage and automate customer support interactions, looping in human agents at the right time, for the right customers.\r\n<span style=\"font-weight: bold;\">Language translation.</span> Automatically translate messages into other languages.\r\nAdd a translation engine to the conversation stream to serve international customers in their native tongue.\r\n<span style=\"font-weight: bold;\">Natural Language Understanding.</span> Augment messages with intent and sentiment data.\r\nIntegrate intent detectors and sentiment analyzers to give human agents and bots the context they need to personalize customer interactions.\r\n<span style=\"font-weight: bold;\">Third-party apps.</span> Trigger actions at the right time.\r\nAllow a third-party survey tool, eCommerce bot or any other interactive app to eavesdrop on the conversation and deploy on cue, armed with the context it needs to engage.","shortDescription":"Coordinate interactions between humans, bots and other software that don’t normally work together.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":6,"sellingCount":13,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Smooch Conversation Orchestrator","keywords":"","description":"Most enterprise business systems don’t play nicely with one another. 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Chatbots can be classified into usage categories such as conversational commerce (e-commerce via chat), analytics, communication, customer support, design, developer tools, education, entertainment, finance, food, games, health, HR, marketing, news, personal, productivity, shopping, social, sports, travel and utilities.\r\nBeyond chatbots, Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale.\r\nThe process of building, testing and deploying chatbots can be done on cloud-based chatbot development platforms offered by cloud Platform as a Service (PaaS) providers such as Oracle Cloud Platform SnatchBot and IBM Watson. 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In banking, chatbots and virtual assistants are some of the industry’s newest tools designed to simplify the interaction between humans and computers.\r\n<span style=\"font-weight: bold;\">What is a chatbot?</span>\r\nA chatbot is artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.\r\n<span style=\"font-weight: bold;\">Why are chatbots important?</span>\r\nA chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question-Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical examples of Natural Language Processing applied in various enterprises’ end-use applications.\r\n<span style=\"font-weight: bold;\">How does a chatbot work?</span>\r\nThere are two different tasks at the core of a chatbot:\r\n<ol><li>user request analysis</li><li>returning the response</li></ol>\r\nUser request analysis: this is the first task that a chatbot performs. It analyzes the user’s request to identify the user intent and to extract relevant entities.\r\nThe ability to identify the user’s intent and extract data and relevant entities contained in the user’s request is the first condition and the most relevant step at the core of a chatbot: If you are not able to correctly understand the user’s request, you won’t be able to provide the correct answer.\r\nReturning the response: once the user’s intent has been identified, the chatbot must provide the most appropriate response for the user’s request. The answer may be:\r\n<ul><li>a generic and predefined text;</li><li>a text retrieved from a knowledge base that contains different answers;</li><li>a contextualized piece of information based on data the user has provided;</li><li>data stored in enterprise systems;</li><li>the result of an action that the chatbot performed by interacting with one or more backend application;</li><li>a disambiguating question that helps the chatbot to correctly understand the user’s request.</li></ul>\r\n<span style=\"font-weight: bold;\">In what is the benefit of chatbots?</span>\r\nChatbot applications streamline interactions between people and services, enhancing the customer experience. At the same time, they offer companies new opportunities to improve the customer's engagement process and operational efficiency by reducing the typical cost of customer service.\r\nTo be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training and optimizing the chatbot system.\r\n<span style=\"font-weight: bold;\">Which chatbot application is right for you?</span>\r\nThere are different approaches and tools that you can use to develop a chatbot. Depending on the use case you want to address, some chatbot technologies are more appropriate than others. 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