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SoGoSurvey

SoGoSurvey offers a secure and comprehensive customer experience, online survey, employee engagement, and quiz platform. Built for a wide range of industries — from enterprises and financial services to government organizations — it helps collect customer feedback and conduct employee engagement surveys. It comes with robust and powerful quiz maker and survey tools, providing businesses with a sophisticated research and experience solution.

With a drag-and-drop interface, SoGoSurvey allows you to easily create and distribute powerful surveys. It has complete survey design tools, pre-built templates, and question models that you can use to build meaningful surveys. Plus, an online quiz maker tool helps you measure the knowledge, comprehension, and perception of your respondents. Moreover, SoGoSurvey has a customer management system that allows you to scale your customer experience capabilities. An advanced CX tool lets you craft compelling customer experience surveys, anticipate potential risks based on previous customer experiences,  and distribute data to the right departments. SoGoCX is SoGoSurvey’s comprehensive customer experience platform that is designed to help companies identify pain points that could adversely affect customer experience and, ultimately, revenues. The software also works perfectly with third-party applications. Integrations with Salesforce, Zapier, Asana, and more help you deliver data faster and generate more meaningful results.

Overview of SoGoSurvey Benefits

  • Advanced CX Tools
SoGoSurvey offers multi-channel feedback across the customer journey so you can provide consistent and individually-tailored responses in all touchpoints. Through integrations, you can also easily centralize operational and CX data to give you insights on the best strategies and actions to take. The software also comes with a smart Net Promoter Score (NPS) to help you identify and prioritize at-risk customers.
  • Analyze Employee Data
Another nifty feature of the platform is its employee experience management system, which lets you foster a better workplace and improve employee retention. SoGoSurvey EX opens a strong communication channel between management and employees with its employee surveys, assessments, real-time behavior trends, and data-rich employee experience reports.
  • Create Powerful Surveys
To create meaningful surveys, the application lets you choose from a variety of question types like image choice, symbol rating scale, matrix grid, and NPS questions. Text Box questions allow participants to answer questions in their own language, balancing qualitative and quantitative data from your surveys. SoGoSurvey provides numerous templates and questions for all your survey requirements. You can also optimize your surveys so that participants can access them from any device and increase response rates.
  • Smart Question Creation
When you create surveys with the tool, it makes sure that you ask the right questions at the right time by pre-populating your surveys with questions that remain hidden until they are needed to be asked. This is further complemented by a feature that lets you create matrix grid questions.
  • Ease-of-Use
The software is widely known for its ease-of-use. With its drag-and-drop tools and pre-built templates, survey creation is made simpler and faster. You don’t need to have extensive knowledge of Javascript or coding skills to create your own surveys and quizzes. It comes with a survey template bank to accelerate the survey creation process. In addition, you can incorporate your own style and add your logo to your survey forms.
  • Data Security
The vendor puts emphasis on the safety of your survey data with its top-of-the-line security technologies. Each element of the software is protected by the vendor’s Tier-3 data centers, internal and external audits, detailed protocols and continuous training. This way, you can rest assured that all critical information is safe from prying eyes.
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The ROI4CIO Product Catalog is a database of business software, hardware, and IT services. Using filters, select IT products by category, supplier or vendor, business tasks, problems, availability of ROI calculator or price calculator. Find the right business solutions by using a neural network search based on the results of deployment products in other companies.