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IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png","alias":"iam-identity-and-access-management"},"50":{"id":50,"title":"IPC - Information Protection and Control","description":"Information Protection and Control (IPC) is a technology for protecting confidential information from internal threats. IPC solutions are designed to protect information from internal threats, prevent various types of information leaks, corporate espionage, and business intelligence. The term IPC combines two main technologies: encryption of storage media at all points of the network and control of technical channels of information leakage using Data Loss Prevention (DLP) technologies. Network, application and data access control is a possible third technology in IPC class systems. IPC includes solutions of the Data Loss Prevention (DLP) class, a system for encrypting corporate information and controlling access to it. The term IPC was one of the first to use IDC analyst Brian Burke in his report, Information Protection and Control Survey: Data Loss Prevention and Encryption Trends.\r\nIPC technology is a logical continuation of DLP technology and allows you to protect data not only from leaks through technical channels, that is, insiders, but also from unauthorized user access to the network, information, applications, and in cases where the direct storage medium falls into the hands of third parties. This allows you to prevent leaks in those cases when an insider or a person who does not have legal access to data gain access to the direct carrier of information. For example, removing a hard drive from a personal computer, an insider will not be able to read the information on it. This allows you to prevent the compromise of confidential data even in the event of loss, theft or seizure (for example, when organizing operational events by special services specialists, unscrupulous competitors or raiders).\r\nThe main objective of IPC systems is to prevent the transfer of confidential information outside the corporate information system. Such a transfer (leak) may be intentional or unintentional. Practice shows that most of the leaks (more than 75%) do not occur due to malicious intent, but because of errors, carelessness, carelessness, and negligence of employees - it is much easier to detect such cases. The rest is connected with the malicious intent of operators and users of enterprise information systems, in particular, industrial espionage and competitive intelligence. Obviously, malicious insiders, as a rule, try to trick IPC analyzers and other control systems.","materialsDescription":"<span style=\"font-weight: bold; \">What is Information Protection and Control (IPC)?</span>\r\nIPC (English Information Protection and Control) is a generic name for technology to protect confidential information from internal threats.\r\nIPC solutions are designed to prevent various types of information leaks, corporate espionage, and business intelligence. IPC combines two main technologies: media encryption and control of technical channels of information leakage (Data Loss Prevention - DLP). Also, the functionality of IPC systems may include systems of protection against unauthorized access (unauthorized access).\r\n<span style=\"font-weight: bold; \">What are the objectives of IPC class systems?</span>\r\n<ul><li>preventing the transfer of confidential information beyond the corporate information system;</li><li>prevention of outside transmission of not only confidential but also other undesirable information (offensive expressions, spam, eroticism, excessive amounts of data, etc.);</li><li>preventing the transmission of unwanted information not only from inside to outside but also from outside to inside the organization’s information system;</li><li>preventing employees from using the Internet and network resources for personal purposes;</li><li>spam protection;</li><li>virus protection;</li><li>optimization of channel loading, reduction of inappropriate traffic;</li><li>accounting of working hours and presence at the workplace;</li><li>tracking the reliability of employees, their political views, beliefs, collecting dirt;</li><li>archiving information in case of accidental deletion or damage to the original;</li><li>protection against accidental or intentional violation of internal standards;</li><li>ensuring compliance with standards in the field of information security and current legislation.</li></ul>\r\n<span style=\"font-weight: bold; \">Why is DLP technology used in IPC?</span>\r\nIPC DLP technology supports monitoring of the following technical channels for confidential information leakage:\r\n<ul><li>corporate email;</li><li>webmail;</li><li>social networks and blogs;</li><li>file-sharing networks;</li><li>forums and other Internet resources, including those made using AJAX technology;</li><li>instant messaging tools (ICQ, Mail.Ru Agent, Skype, AOL AIM, Google Talk, Yahoo Messenger, MSN Messenger, etc.);</li><li>P2P clients;</li><li>peripheral devices (USB, LPT, COM, WiFi, Bluetooth, etc.);</li><li>local and network printers.</li></ul>\r\nDLP technologies in IPC support control, including the following communication protocols:\r\n<ul><li>FTP;</li><li>FTP over HTTP;</li><li>FTPS;</li><li>HTTP;</li><li>HTTPS (SSL);</li><li>NNTP;</li><li>POP3;</li><li>SMTP.</li></ul>\r\n<span style=\"font-weight: bold; \">What information protection facilities does IPC technology include?</span>\r\nIPC technology includes the ability to encrypt information at all key points in the network. The objects of information security are:\r\n<ul><li>Server hard drives;</li><li>SAN;</li><li>NAS;</li><li>Magnetic tapes;</li><li>CD/DVD/Blue-ray discs;</li><li>Personal computers (including laptops);</li><li>External devices.</li></ul>\r\nIPC technologies use various plug-in cryptographic modules, including the most efficient algorithms DES, Triple DES, RC5, RC6, AES, XTS-AES. The most used algorithms in IPC solutions are RC5 and AES, the effectiveness of which can be tested on the project [distributed.net]. They are most effective for solving the problems of encrypting data of large amounts of data on server storages and backups.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/IPC_-_Information_Protection_and_Control.png","alias":"ipc-information-protection-and-control"},"51":{"id":51,"title":"PaaS - Platform as a service","description":"<span style=\"font-weight: bold; \">Platform as a Service (PaaS)</span> or <span style=\"font-weight: bold; \">Application Platform as a Service (aPaaS)</span> or <span style=\"font-weight: bold; \">platform-based service</span> is a category of cloud computing services that provides a platform allowing customers to develop, run, and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an app.\r\n<span style=\"font-weight: bold; \">PaaS can be delivered in three ways:</span>\r\n<span style=\"font-weight: bold;\">As a public cloud service</span> from a provider, where the consumer controls software deployment with minimal configuration options, and the provider provides the networks, servers, storage, operating system (OS), middleware (e.g. Java runtime, .NET runtime, integration, etc.), database and other services to host the consumer's application.\r\n<span style=\"font-weight: bold;\">As a private service</span> (software or appliance) behind a firewall.\r\n<span style=\"font-weight: bold;\">As software</span> deployed on a public infrastructure as a service.\r\n<span style=\"color: rgb(97, 97, 97); \">The original intent of PaaS technology was to simplify the code-writing process for developers, with the infrastructure and operations handled by the PaaS provider. Originally, all PaaSes were in the public cloud. Because many companies did not want to have everything in the public cloud, private and hybrid PaaS options (managed by internal IT departments) were created.</span>\r\n<span style=\"color: rgb(97, 97, 97); \">PaaS provides an environment for developers and companies to create, host and deploy applications, saving developers from the complexities of the infrastructure side (setting up, configuring and managing elements such as servers and databases).</span>\r\n<span style=\"color: rgb(97, 97, 97); \">PaaS products can improve the speed of developing an app, and allow the consumer to focus on the application itself. With PaaS, the consumer manages applications and data, while the provider (in public PaaS) or IT department (in private PaaS) manages runtime, middleware, operating system, virtualization, servers, storage and networking.</span>\r\n<span style=\"color: rgb(97, 97, 97); \">PaaS offerings may also include facilities for application design, application development, testing and deployment, as well as services such as team collaboration, web service integration, and marshalling, database integration, security, scalability, storage, persistence, state management, application versioning, application instrumentation, and developer community facilitation. Besides the service engineering aspects, PaaS solutions include mechanisms for service management, such as monitoring, workflow management, discovery and reservation.</span>\r\nThere are various types of PaaS providers. All offer application hosting and a deployment environment, along with various integrated services. Services offer varying levels of scalability and maintenance. Developers can write an application and upload it to a PaaS platform that supports their software language of choice, and the application runs on that PaaS.","materialsDescription":"<h1 class=\"align-center\">How PaaS works</h1>\r\n<p class=\"align-left\">PaaS does not replace a company's entire IT infrastructure for software development. It is provided through a cloud service provider's hosted infrastructure with users most frequently accessing the offerings through a web browser. PaaS can be delivered through public, private and hybrid clouds to deliver services such as application hosting and Java development.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Other PaaS services include:</span></p>\r\n<ul><li>Development team collaboration</li><li>Application design and development</li><li>Application testing and deployment</li><li>Web service integration</li><li>Information security</li><li>Database integration</li></ul>\r\n<p class=\"align-left\">Users pay for PaaS on a per-use basis. However, different platform as a service providers charge a flat monthly fee for access to the platform and its applications.</p>\r\n<h1 class=\"align-center\">What are the types of PaaS?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Public PaaS</span></li></ul>\r\nA public PaaS allows the user to control software deployment while the cloud provider manages the delivery of all other major IT components necessary to the hosting of applications, including operating systems, databases, servers and storage system networks. \r\nPublic PaaS vendors offer middleware that enables developers to set up, configure and control servers and databases without the necessity of setting up the infrastructure side of things. As a result, public PaaS and IaaS (infrastructure as a service) run together, with PaaS operating on top of a vendor's IaaS infrastructure while leveraging the public cloud. \r\n<ul><li><span style=\"font-weight: bold; \">Private PaaS</span></li></ul>\r\nA private PaaS is usually delivered as an appliance or software within the user's firewall which is frequently maintained in the company's on-premises data center. A private PaaS software can be developed on any type of infrastructure and can work within the company's specific private cloud. Private PaaS allows an organization to better serve developers, improve the use of internal resources and reduce the costly cloud sprawl that many companies face.\r\n<ul><li><span style=\"font-weight: bold; \">Hybrid PaaS </span></li></ul>\r\nCombines public PaaS and private PaaS to provide companies with the flexibility of infinite capacity provided by a public PaaS model and the cost efficiencies of owning an internal infrastructure in private PaaS. Hybrid PaaS utilizes a hybrid cloud.\r\n<ul><li><span style=\"font-weight: bold; \">Communication PaaS </span></li></ul>\r\nCPaaS is a cloud-based platform that allows developers to add real-time communications to their apps without the need for back-end infrastructure and interfaces. Normally, real-time communications occur in apps that are built specifically for these functions. Examples include Skype, FaceTime, WhatsApp and the traditional phone. CPaaS provides a complete development framework for the creation of real-time communications features without the necessity of a developer building their own framework.\r\n<ul><li><span style=\"font-weight: bold; \">Mobile PaaS</span> </li></ul>\r\nMPaaS is the use of a paid integrated development environment for the configuration of mobile apps. In an mPaaS, coding skills are not required. MPaaS is delivered through a web browser and typically supports public cloud, private cloud and on-premises storage. The service is usually leased with pricing per month, varying according to the number of included devices and supported features.\r\n<ul><li><span style=\"font-weight: bold; \">Open PaaS</span></li></ul>\r\nIt is a free, open source, business-oriented collaboration platform that is attractive on all devices and provides useful web apps, including calendar, contacts and mail applications. OpenPaaS was designed to allow users to quickly deploy new applications with the goal of developing a PaaS technology that is committed to enterprise collaborative applications, specifically those deployed on hybrid clouds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/PaaS_-_Platform_as_a_service.png","alias":"paas-platform-as-a-service"},"71":{"id":71,"title":"CRM - Customer Relationship Management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png","alias":"crm-customer-relationship-management"},"79":{"id":79,"title":"VM - Vulnerability management","description":"Vulnerability management is the &quot;cyclical practice of identifying, classifying, prioritizing, remediating and mitigating&quot; software vulnerabilities. Vulnerability management is integral to computer security and network security, and must not be confused with a Vulnerability assessment.\r\nVulnerability management is an ongoing process that includes proactive asset discovery, continuous monitoring, mitigation, remediation and defense tactics to protect your organization's modern IT attack surface from Cyber Exposure.\r\nVulnerabilities can be discovered with a vulnerability scanner, which analyzes a computer system in search of known vulnerabilities, such as open ports, insecure software configurations, and susceptibility to malware infections. They may also be identified by consulting public sources, such as NVD, or subscribing to a commercial vulnerability alerting services. Unknown vulnerabilities, such as a zero-day, may be found with fuzz testing, which can identify certain kinds of vulnerabilities, such as a buffer overflow with relevant test cases. Such analysis can be facilitated by test automation. In addition, antivirus software capable of heuristic analysis may discover undocumented malware if it finds software behaving suspiciously (such as attempting to overwrite a system file).\r\nCorrecting vulnerabilities may variously involve the installation of a patch, a change in network security policy, reconfiguration of software, or educating users about social engineering.\r\nNetwork vulnerabilities represent security gaps that could be abused by attackers to damage network assets, trigger a denial of service, and/or steal potentially sensitive information. Attackers are constantly looking for new vulnerabilities to exploit — and taking advantage of old vulnerabilities that may have gone unpatched.\r\nHaving a vulnerability management framework in place that regularly checks for new vulnerabilities is crucial for preventing cybersecurity breaches. Without a vulnerability testing and patch management system, old security gaps may be left on the network for extended periods of time. This gives attackers more of an opportunity to exploit vulnerabilities and carry out their attacks.\r\nOne statistic that highlights how crucial vulnerability management was featured in an Infosecurity Magazine article. According to survey data cited in the article, of the organizations that “suffered a breach, almost 60% were due to an unpatched vulnerability.” In other words, nearly 60% of the data breaches suffered by survey respondents could have been easily prevented simply by having a vulnerability management plan that would apply critical patches before attackers leveraged the vulnerability.","materialsDescription":" <span style=\"font-weight: bold;\">What is vulnerability management?</span>\r\nVulnerability management is a pro-active approach to managing network security by reducing the likelihood that flaws in code or design compromise the security of an endpoint or network.\r\n<span style=\"font-weight: bold;\">What processes does vulnerability management include?</span>\r\nVulnerability management processes include:\r\n<ul><li><span style=\"font-style: italic;\">Checking for vulnerabilities:</span> This process should include regular network scanning, firewall logging, penetration testing or use of an automated tool like a vulnerability scanner.</li><li><span style=\"font-style: italic;\">Identifying vulnerabilities:</span> This involves analyzing network scans and pen test results, firewall logs or vulnerability scan results to find anomalies that suggest a malware attack or other malicious event has taken advantage of a security vulnerability, or could possibly do so.</li><li><span style=\"font-style: italic;\">Verifying vulnerabilities:</span> This process includes ascertaining whether the identified vulnerabilities could actually be exploited on servers, applications, networks or other systems. This also includes classifying the severity of a vulnerability and the level of risk it presents to the organization.</li><li><span style=\"font-style: italic;\">Mitigating vulnerabilities:</span> This is the process of figuring out how to prevent vulnerabilities from being exploited before a patch is available, or in the event that there is no patch. It can involve taking the affected part of the system off-line (if it's non-critical), or various other workarounds.</li><li><span style=\"font-style: italic;\">Patching vulnerabilities:</span> This is the process of getting patches -- usually from the vendors of the affected software or hardware -- and applying them to all the affected areas in a timely way. This is sometimes an automated process, done with patch management tools. This step also includes patch testing.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VM_-_Vulnerability_management1.png","alias":"vm-vulnerability-management"},"204":{"id":204,"title":"Managed Detection and Response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png","alias":"managed-detection-and-response"},"265":{"id":265,"title":"Application Software","description":"Application software (app for short) is software designed to perform a group of coordinated functions, tasks, or activities for the benefit of the user. Examples of an application include a word processor, a spreadsheet, an accounting application, a web browser, an email client,a media player, a file viewer, an aeronautical flight simulator, a console game or a photo editor. The collective noun application software refers to all applications collectively. This contrasts with system software, which is mainly involved with running the computer.\r\nApplications may be bundled with the computer and its system software or published separately, and may be coded as proprietary, open-source or university projects. Apps built for mobile platforms are called mobile apps.\r\nIn information technology, an application (app), application program or software application is a computer program designed to help people perform an activity. An application thus differs from an operating system (which runs a computer), a utility (which performs maintenance or general-purpose chores), and a programming tool (with which computer programs are created). Depending on the activity for which it was designed, an application can manipulate text, numbers, audio, graphics, or a combination of these elements. Some application packages focus on a single task, such as word processing; others, called integrated software include several applications.\r\nUser-written software tailors systems to meet the user's specific needs. User-written software includes spreadsheet templates, word processor macros, scientific simulations, audio, graphics and animation scripts. Even email filters are a kind of user software. Users create this software themselves and often overlook how important it is.\r\nThe delineation between system software such as operating systems and application software is not exact, however, and is occasionally the object of controversy. For example, one of the key questions in the United States v. Microsoft Corp. antitrust trial was whether Microsoft's Internet Explorer web browser was part of its Windows operating system or a separable piece of application software. As another example, the GNU/Linux naming controversy is, in part, due to disagreement about the relationship between the Linux kernel and the operating systems built over this kernel. In some types of embedded systems, the application software and the operating system software may be indistinguishable to the user, as in the case of software used to control a VCR, DVD player or microwave oven. The above definitions may exclude some applications that may exist on some computers in large organizations.","materialsDescription":" <span style=\"font-weight: bold;\">What are the benefits of application software?</span>\r\n<ol><li>Give your representatives a chance to work from anyplace - when you utilize an online model, your laborers can sign on from anyplace on the planet and get the information they have to carry out their occupations.</li><li>No compelling reason to download and introduce any projects – when you introduce programming on a PC there is dependably the danger of inconsistency and harm to the framework. With electronic &amp; web site design services with programming, there are no such dangers, since you never really need to download and introduce anything on your neighborhood PC.</li><li>Utilizations a compensation as you go show – odds are your organization has bunches of programming applications it scarcely utilizes, however despite everything you need to pay for those projects. With electronic applications, you can utilize compensation as you go demonstrate and simply pay for the product you really utilize. What's more, obviously there is a lot of free yet proficient programming accessible too.</li><li>There is nothing to possess and keep up – when you purchase programming, you likewise need to purchase costly upkeep and bolster bundle, yet with programming as an administration, or SaaS, there are no such costs. There is nothing to possess, and you essentially utilize the program as you see fit.</li><li>Adaptability is the capacity to scale up rapidly is fundamental for little new companies. In the event that you arrive a lucrative new contract, you should have the capacity to scale your activities up rapidly to deal with the additional work and scale things down similarly as fast when the task has finished. Electronic programming gives you a chance to do only that.</li></ol>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_Software.png","alias":"application-software"},"467":{"id":467,"title":"Network Forensics","description":" Network forensics is a sub-branch of digital forensics relating to the monitoring and analysis of computer network traffic for the purposes of information gathering, legal evidence, or intrusion detection. Unlike other areas of digital forensics, network investigations deal with volatile and dynamic information. Network traffic is transmitted and then lost, so network forensics is often a pro-active investigation.\r\nNetwork forensics generally has two uses. The first, relating to security, involves monitoring a network for anomalous traffic and identifying intrusions. An attacker might be able to erase all log files on a compromised host; network-based evidence might therefore be the only evidence available for forensic analysis. The second form relates to law enforcement. In this case analysis of captured network traffic can include tasks such as reassembling transferred files, searching for keywords and parsing human communication such as emails or chat sessions.\r\nTwo systems are commonly used to collect network data; a brute force &quot;catch it as you can&quot; and a more intelligent &quot;stop look listen&quot; method.\r\nNetwork forensics is a comparatively new field of forensic science. The growing popularity of the Internet in homes means that computing has become network-centric and data is now available outside of disk-based digital evidence. Network forensics can be performed as a standalone investigation or alongside a computer forensics analysis (where it is often used to reveal links between digital devices or reconstruct how a crime was committed).\r\nMarcus Ranum is credited with defining Network forensics as &quot;the capture, recording, and analysis of network events in order to discover the source of security attacks or other problem incidents&quot;.\r\nCompared to computer forensics, where evidence is usually preserved on disk, network data is more volatile and unpredictable. Investigators often only have material to examine if packet filters, firewalls, and intrusion detection systems were set up to anticipate breaches of security.\r\nSystems used to collect network data for forensics use usually come in two forms:\r\n<ul><li>&quot;Catch-it-as-you-can&quot; – This is where all packets passing through a certain traffic point are captured and written to storage with analysis being done subsequently in batch mode. This approach requires large amounts of storage.</li><li>&quot;Stop, look and listen&quot; – This is where each packet is analyzed in a rudimentary way in memory and only certain information saved for future analysis. This approach requires a faster processor to keep up with incoming traffic.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Why is network forensics important?</span>\r\nNetwork forensics is important because so many common attacks entail some type of misuse of network resources.\r\n<span style=\"font-weight: bold;\">What are the different ways in which the network can be attacked?</span>\r\nAttacks typically target availability confidentiality and integrity. Loss of any one of these items constitutes a security breach.\r\n<span style=\"font-weight: bold;\">Where is the best place to search for information?</span>\r\nInformation can be found by either doing a live analysis of the network, analyzing IDS information, or examining logs that can be found in routers and servers.\r\n<span style=\"font-weight: bold;\">How does a forensic analyst know how deeply to look for information?</span>\r\nSome amount of information can be derived from looking at the skill level of the attacker. Attackers with little skill are much less likely to use advanced hiding techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Forensics.png","alias":"network-forensics"},"836":{"id":836,"title":"DRP - Digital Risk Protection","description":"Digital risks exist on social media and web channels, outside most organization's line of visibility. Organizations struggle to monitor these external, unregulated channels for risks targeting their business, their employees or their customers.\r\nCategories of risk include cyber (insider threat, phishing, malware, data loss), revenue (customer scams, piracy, counterfeit goods) brand (impersonations, slander) and physical (physical threats, natural disasters).\r\nDue to the explosive growth of digital risks, organizations need a flexible, automated approach that can monitor digital channels for organization-specific risks, trigger alerts and remediate malicious posts, profiles, content or apps.\r\nDigital risk protection (DRP) is the process of protecting social media and digital channels from security threats and business risks such as social engineering, external fraud, data loss, insider threat and reputation-based attacks. DRP reduces risks that emerge from digital transformation, protecting against the unwanted exposure of a company’s data, brand, and attack surface and providing actionable insight on threats from the open, deep, and dark web.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What is a digital risk?</span>\r\nDigital risks can take many forms. Most fundamentally, what makes a risk digital? Digital risk is any risk that plays out in one form or another online, outside of an organization’s IT infrastructure and beyond the security perimeter. This can be a cyber risk, like a phishing link or ransomware via LinkedIn, but can also include traditional risks with a digital component, such as credit card money flipping scams on Instagram.\r\n<span style=\"font-weight: bold;\">What are the features of Digital Risk Protection?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">The features are:</span></span>\r\n<ul><li>Protecting yourself from digital risk by building a watchtower, not a wall. A new Forrester report identifies two objectives for any digital risk protection effort: identifying risks and resolving them.</li><li>Digital risk comes in many forms, like unauthorized data disclosure, threat coordination from cybercriminals, risks inherent in the technology you use and in your third-party associates and even from your own employees.</li><li>The best solutions should automate the collection of data and draw from many sources; should have the capabilities to map, monitor, and mitigate digital risk and should be flexible enough to be applied in multiple use cases — factors that many threat intelligence solutions excel in.</li></ul>\r\n<span style=\"font-weight: bold;\">What elements constitute a digital risk?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Unauthorized Data Disclosure</span></span>\r\nThis includes the theft or leakage of any kind of sensitive data, like the personal financial information of a retail organization’s customers or the source code for a technology company’s proprietary products.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Threat Coordination Activity</span></span>\r\nMarketplaces and criminal forums on the dark web or even just on the open web are potent sources of risk. Here, a vulnerability identified by one group or individual who can’t act on it can reach the hands of someone who can. This includes the distribution of exploits in both targeted and untargeted campaigns.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Supply Chain Issues</span></span>\r\nBusiness partners, third-party suppliers, and other vendors who interact directly with your organization but are not necessarily following the same security practices can open the door to increased risk.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Employee Risk</span></span>\r\nEven the most secure and unbreakable lock can still easily be opened if you just have the right key. Through social engineering efforts, identity or access management and manipulation, or malicious insider attacks coming from disgruntled employees, even the most robust cybersecurity program can be quickly subverted.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Technology Risks</span></span>\r\nThis broad category includes all of the risks you must consider across the different technologies your organization might rely on to get your work done, keep it running smoothly, and tell people about it.\r\n<ul><li><span style=\"font-weight: bold;\">Physical Infrastructure:</span> Countless industrial processes are now partly or completely automated, relying on SCADA, DCS, or PLC systems to run smoothly — and opening them up to cyber- attacks (like the STUXNET attack that derailed an entire country’s nuclear program).</li><li><span style=\"font-weight: bold;\">IT Infrastructure:</span> Maybe the most commonsensical source of digital risk, this includes all of the potential vulnerabilities in your software and hardware. The proliferation of the internet of things devices poses a growing and sometimes underappreciated risk here.</li><li><span style=\"font-weight: bold;\">Public-Facing Presence:</span> All of the points where you interact with your customers and other public entities, whether through social media, email campaigns, or other marketing strategies, represent potential sources of risk.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Digital_Risk_Protection.png","alias":"drp-digital-risk-protection"}},"branches":"Information Technology","companySizes":"501 to 1000 Employees","companyUrl":"https://www.connectwise.com/","countryCodes":[],"certifications":[],"isSeller":true,"isSupplier":true,"isVendor":true,"presenterCodeLng":"","seo":{"title":"ConnectWise, LLC","keywords":"","description":" <span style=\"font-weight: bold;\">ConnectWise </span>is an Ecosystem-centric company dedicated to helping Technology Teams thrive. 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