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Company's Digital Infrastructure, Business Analytics, Cloud, Security &amp; Emerging solutions enable their&nbsp; almost 7,000 middle market, enterprise and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.<br /><br /><span style=\"font-weight: bold;\">Presidio's</span> mission is to enable clients to capture economic value from the digital transformation of their businesses by developing, implementing and managing world class, cloud ready, secure and agile IT Infrastructure solutions. Company delivers this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design.<br /><br />Source: https://www.presidio.com/page/455/about-presidio<br /><br /><br />","companyTypes":["supplier","vendor"],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":1,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{"34":{"id":34,"title":"ITSM - IT Service Management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png","alias":"itsm-it-service-management"},"52":{"id":52,"title":"SaaS - software as a service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png","alias":"saas-software-as-a-service"},"59":{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png","alias":"scada-supervisory-control-and-data-acquisition"},"79":{"id":79,"title":"VM - Vulnerability management","description":"Vulnerability management is the &quot;cyclical practice of identifying, classifying, prioritizing, remediating and mitigating&quot; software vulnerabilities. Vulnerability management is integral to computer security and network security, and must not be confused with a Vulnerability assessment.\r\nVulnerability management is an ongoing process that includes proactive asset discovery, continuous monitoring, mitigation, remediation and defense tactics to protect your organization's modern IT attack surface from Cyber Exposure.\r\nVulnerabilities can be discovered with a vulnerability scanner, which analyzes a computer system in search of known vulnerabilities, such as open ports, insecure software configurations, and susceptibility to malware infections. They may also be identified by consulting public sources, such as NVD, or subscribing to a commercial vulnerability alerting services. Unknown vulnerabilities, such as a zero-day, may be found with fuzz testing, which can identify certain kinds of vulnerabilities, such as a buffer overflow with relevant test cases. Such analysis can be facilitated by test automation. In addition, antivirus software capable of heuristic analysis may discover undocumented malware if it finds software behaving suspiciously (such as attempting to overwrite a system file).\r\nCorrecting vulnerabilities may variously involve the installation of a patch, a change in network security policy, reconfiguration of software, or educating users about social engineering.\r\nNetwork vulnerabilities represent security gaps that could be abused by attackers to damage network assets, trigger a denial of service, and/or steal potentially sensitive information. Attackers are constantly looking for new vulnerabilities to exploit — and taking advantage of old vulnerabilities that may have gone unpatched.\r\nHaving a vulnerability management framework in place that regularly checks for new vulnerabilities is crucial for preventing cybersecurity breaches. Without a vulnerability testing and patch management system, old security gaps may be left on the network for extended periods of time. This gives attackers more of an opportunity to exploit vulnerabilities and carry out their attacks.\r\nOne statistic that highlights how crucial vulnerability management was featured in an Infosecurity Magazine article. According to survey data cited in the article, of the organizations that “suffered a breach, almost 60% were due to an unpatched vulnerability.” In other words, nearly 60% of the data breaches suffered by survey respondents could have been easily prevented simply by having a vulnerability management plan that would apply critical patches before attackers leveraged the vulnerability.","materialsDescription":" <span style=\"font-weight: bold;\">What is vulnerability management?</span>\r\nVulnerability management is a pro-active approach to managing network security by reducing the likelihood that flaws in code or design compromise the security of an endpoint or network.\r\n<span style=\"font-weight: bold;\">What processes does vulnerability management include?</span>\r\nVulnerability management processes include:\r\n<ul><li><span style=\"font-style: italic;\">Checking for vulnerabilities:</span> This process should include regular network scanning, firewall logging, penetration testing or use of an automated tool like a vulnerability scanner.</li><li><span style=\"font-style: italic;\">Identifying vulnerabilities:</span> This involves analyzing network scans and pen test results, firewall logs or vulnerability scan results to find anomalies that suggest a malware attack or other malicious event has taken advantage of a security vulnerability, or could possibly do so.</li><li><span style=\"font-style: italic;\">Verifying vulnerabilities:</span> This process includes ascertaining whether the identified vulnerabilities could actually be exploited on servers, applications, networks or other systems. This also includes classifying the severity of a vulnerability and the level of risk it presents to the organization.</li><li><span style=\"font-style: italic;\">Mitigating vulnerabilities:</span> This is the process of figuring out how to prevent vulnerabilities from being exploited before a patch is available, or in the event that there is no patch. It can involve taking the affected part of the system off-line (if it's non-critical), or various other workarounds.</li><li><span style=\"font-style: italic;\">Patching vulnerabilities:</span> This is the process of getting patches -- usually from the vendors of the affected software or hardware -- and applying them to all the affected areas in a timely way. This is sometimes an automated process, done with patch management tools. This step also includes patch testing.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VM_-_Vulnerability_management1.png","alias":"vm-vulnerability-management"},"235":{"id":235,"title":"Applications Development & Deployment","description":" Application development and deployment software is software used in the development of a software product in a planned and structured process.\r\nSoftware deployment is all of the activities that make a software system available for use.\r\nThe general deployment process consists of several interrelated activities with possible transitions between them. These activities can occur at the producer side or at the consumer side or both. Because every software system is unique, the precise processes or procedures within each activity can hardly be defined. Therefore, &quot;deployment&quot; should be interpreted as a general process that has to be customized according to specific requirements or characteristics.","materialsDescription":"<span style=\"font-weight: bold;\"> Deployment activities</span>\r\n<span style=\"font-weight: bold;\">Release.</span> The release activity follows from the completed development process, and is sometimes classified as part of the development process rather than deployment process. It includes all the operations to prepare a system for assembly and transfer to the computer system(s) on which it will be run in production. Therefore, it sometimes involves determining the resources required for the system to operate with tolerable performance and planning and/or documenting subsequent activities of the deployment process.\r\n<span style=\"font-weight: bold;\">Installation and activation.</span> For simple systems, installation involves establishing some form of command, shortcut, script or service for executing the software (manually or automatically). For complex systems it may involve configuration of the system – possibly by asking the end-user questions about its intended use, or directly asking them how they would like it to be configured – and/or making all the required subsystems ready to use. Activation is the activity of starting up the executable component of software for the first time (not to be confused with the common use of the term activation concerning a software license, which is a function of Digital Rights Management systems.)\r\nIn larger software deployments on servers, the main copy of the software to be used by users - &quot;production&quot; - might be installed on a production server in a production environment. Other versions of the deployed software may be installed in a test environment, development environment and disaster recovery environment.\r\nIn complex continuous delivery environments and/or software as a service systems, differently-configured versions of the system might even exist simultaneously in the production environment for different internal or external customers (this is known as a multi-tenant architecture), or even be gradually rolled out in parallel to different groups of customers, with the possibility of cancelling one or more of the parallel deployments. For example, Twitter is known to use the latter approach for A/B testing of new features and user interface changes. A &quot;hidden live&quot; group can also be created within a production environment, consisting of servers that are not yet connected to the production load balancer, for the purposes of blue-green deployment.\r\n<span style=\"font-weight: bold;\">Deactivation.</span> Deactivation is the inverse of activation, and refers to shutting down any already-executing components of a system. Deactivation is often required to perform other deployment activities, e.g., a software system may need to be deactivated before an update can be performed. The practice of removing infrequently used or obsolete systems from service is often referred to as application retirement or application decommissioning.\r\n<span style=\"font-weight: bold;\">Uninstallation.</span> Uninstallation is the inverse of installation. It is the removal of a system that is no longer required. It may also involve some reconfiguration of other software systems in order to remove the uninstalled system’s dependencies.\r\n<span style=\"font-weight: bold;\">Update.</span> The update process replaces an earlier version of all or part of a software system with a newer release. It commonly consists of deactivation followed by installation. On some systems, such as on Linux when using the system's package manager, the old version of a software application is typically also uninstalled as an automatic part of the process. (This is because Linux package managers do not typically support installing multiple versions of a software application at the same time, unless the software package has been specifically designed to work around this limitation.)\r\n<span style=\"font-weight: bold;\">Built-in update.</span> Mechanisms for installing updates are built into some software systems (or, in the case of some operating systems such as Linux, Android and iOS, into the operating system itself). Automation of these update processes ranges from fully automatic to user initiated and controlled. Norton Internet Security is an example of a system with a semi-automatic method for retrieving and installing updates to both the antivirus definitions and other components of the system. Other software products provide query mechanisms for determining when updates are available.\r\n<span style=\"font-weight: bold;\">Version tracking.</span> Version tracking systems help the user find and install updates to software systems. For example: Software Catalog stores version and other information for each software package installed on a local system. One click of a button launches a browser window to the upgrade web page for the application, including auto-filling of the user name and password for sites that require a login. On Linux, Android and iOS this process is even easier because a standardised process for version tracking (for software packages installed in the officially supported way) is built into the operating system, so no separate login, download and execute steps are required – so the process can be configured to be fully automated. Some third-party software also supports automated version tracking and upgrading for certain Windows software packages.\r\n<span style=\"font-weight: bold;\">Adaptation.</span> The adaptation activity is also a process to modify a software system that has been previously installed. It differs from updating in that adaptations are initiated by local events such as changing the environment of customer site, while updating is a consequence of a new release being made available. Adaptation may require specialist technical skills such as computer programming, in certain complex cases.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Applications_Development___Deployment.png","alias":"applications-development-deployment"},"293":{"id":293,"title":"System Software","description":" System software is a type of computer program that is designed to run a computer’s hardware and application programs. If we think of the computer system as a layered model, the system software is the interface between the hardware and user applications. The operating system (OS) is the best-known example of system software. The OS manages all the other programs on a computer.\r\nOther examples of system software include:\r\n<ul><li>The BIOS (basic input/output system) gets the computer system started after you turn it on and manages the data flow between the operating system and attached devices such as the hard disk, video adapter, keyboard, mouse and printer.</li><li>The boot program loads the operating system into the computer's main memory or random access memory (RAM).</li><li>An assembler takes basic computer instructions and converts them into a pattern of bits that the computer's processor can use to perform its basic operations.</li><li>A device driver controls a particular type of device that is attached to your computers, such as a keyboard or a mouse. The driver program converts the more general input/output instructions of the operating system to messages that the device type can understand.</li></ul>\r\nAdditionally, system software can also include system utilities, such as the disk defragmenter and System Restore, and development tools, such as compilers and debuggers.\r\nSystem software and application programs are the two main types of computer software. Unlike system software, an application program (often just called an application or app) performs a particular function for the user. Examples include browsers, email clients, word processors, and spreadsheets.","materialsDescription":" \r\n<span style=\"font-weight: bold; \">What is system software?</span>\r\nSystem software is software designed to provide a platform for other software. Examples of system software include operating systems like macOS, GNU/Linux and Microsoft Windows, computational science software, game engines, industrial automation, and software as a service applications.\r\nIn contrast to system software, software that allows users to do user-oriented tasks such as create text documents, play games, listen to music, or browse the web are collectively referred to as application software.\r\nIn the early days of computing most application software was custom-written by computer users to fit their specific hardware and requirements. In contrast, system software was usually supplied by the manufacturer of the computer hardware and was intended to be used by most or all users of that system.\r\nThe line where the distinction should be drawn is not always clear. Many operating systems bundle[jargon] application software. Such software is not considered system software when it can be uninstalled usually without affecting the functioning of other software. Exceptions could be e.g. web browsers such as Internet Explorer where Microsoft argued in court that it was system software that could not be uninstalled. Later examples are Chrome OS and Firefox OS where the browser functions as the only user interface and the only way to run programs (and other web browsers can not be installed in their place), then they can well be argued to be (part of) the operating system and hence system software.\r\nAnother borderline example is cloud-based software. This software provides services to a software client (usually a web browser or a JavaScript application running in the web browser), not to the user directly, and is therefore systems software. It is also developed using system programming methodologies and systems programming languages. Yet from the perspective of functionality there is little difference between a word processing application and word processing web application.\r\n<span style=\"font-weight: bold; \">Operating systems or system control program</span>\r\nThe operating system (prominent examples being Microsoft Windows, macOS, Linux, and z/OS), allows the parts of a computer to work together by performing tasks like transferring data between memory and disks or rendering output onto a display device. It provides a platform (hardware abstraction layer) to run high-level system software and application software.\r\nA kernel is the core part of the operating system that defines an API for applications programs (including some system software) and an interface to device drivers.\r\nDevice drivers, including also computer BIOS and device firmware, provide basic functionality to operate and control the hardware connected to or built into the computer.\r\nA user interface &quot;allows users to interact with a computer.&quot; Either a command-line interface (CLI) or, since the 1980s a graphical user interface (GUI). Since this is the part of the operating system the user directly interacts with, it may be considered an application and therefore not system software.\r\n<span style=\"font-weight: bold;\">Utility software or system support programs</span>\r\nFor historical reasons, some organizations use the term systems programmer to describe a job function which is more accurately termed systems administrator. Software tools these employees use are then called system software. This so-called Utility software helps to analyze, configure, optimize and maintain the computer, such as virus protection. In some publications, the term system software also includes software development tools (like a compiler, linker or debugger).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_System_and_Network_Management_Software.png","alias":"system-software"},"729":{"id":729,"title":"IT Project Deployment Services","description":" Companies invest in projects for the implementation of IT systems that are consistent with the organization's values, with the goal of realizing a business vision, stable support for operational activities, and gaining competitive advantages. In this regard, technological projects are becoming increasingly large-scale, affecting more departments of the organization, and pose a risk to the company if the operation of information systems is disrupted.\r\nThe introduction of new IT requires the project team to carry out at least two principal stages:\r\n<ul><li>pre-project analysis of the enterprise, when, with the help of specialists in the proposed IP and specialists of the enterprise, compliance and discrepancies between the system and its future use is revealed. As a result of the survey, ways to eliminate inconsistencies are determined based on the initial assessment of the required resources and time. The survey is conducted using questions and answers, to some extent formalized, and special software tools that allow you to describe the processes of the system and the enterprise and compare them visually. No changes take place at the enterprise unless individual employees are distracted from their direct duties, which is both a virtue and a disadvantage of this approach;</li><li>trial implementation carried out on the most characteristic site of work. Based on this test work, a general assessment of future implementation is determined and a fundamental decision is made on the use of IP.</li></ul>\r\nThere is a lot of confusion and substitution of the concept of “project team” with the idea of ​​it as a “group”, “pack”, “family”, etc. There are several understandings that there is a modern “project team/group” and “integrated project team”, however, the fundamental characteristic of the team is that it does not exist outside the project. A team with all its human strengths and weaknesses is a necessary and inseparable element of any project. It is a developing element of the technology of the project and affects the project itself.\r\nThe project itself is not “done” - it is made by people, and where people are affected by the influence of biology, instincts, gender parameters, “conscious” and “unconscious”, etc. If people are in the organizational “system” (family, flock, group, team, etc.), systemic effects arise that should be foreseen in the formation of a set of people due to the competent selection, placement and development of the team in the right direction. This is not just an ordinary organizational question, but a question of the depth of understanding of the essence of the project, its management and the skill of the leader.","materialsDescription":" <span style=\"font-weight: bold;\">What is an IT project?</span>\r\nAn IT project is a project that includes work related to information technology.\r\n<span style=\"font-weight: bold;\">What is information technology?</span>\r\nInformation technology is a technology aimed at the creation, development and support of information systems.\r\n<span style=\"font-weight: bold;\">What are the main ideas underlying the project team model of an IT project?</span>\r\n<ul><li>interdependent and interrelated roles in a small group;</li><li>determination of the role, special mission and area of ​​responsibility for each member of the project team;</li><li>distributed project management and responsibility;</li><li>each is focused on the success of the project and is set to work throughout the project cycle;</li><li>communication between project team members is a key success factor;</li><li>users and training staff are included in the project team;</li><li>parallel engineering - parallel work of all team members on a project.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Project_Deployment_Services.png","alias":"it-project-deployment-services"},"791":{"id":791,"title":"Vulnerability Scanner","description":" A <span style=\"font-weight: bold;\">vulnerability scanner</span> is a computer program designed to assess computers, network vulnerability or applications for known weaknesses. In plain words, these scanners are used to discover the weaknesses of a given system. They are utilized in the identification and detection of vulnerabilities arising from mis-configurations or flawed programming within a network-based asset such as a firewall, router, web server, application server, etc. They&nbsp; are typically available as SaaS (Software as a service); provided over the internet and delivered as a web application. \r\nMost vulnerability scanners will also attempt to log in to systems using default or other credentials in order to build a more detailed picture of the system. After building up an inventory, the vulnerability scanner checks each item in the inventory against one or more databases of known vulnerabilities to see if any items are subject to any of these vulnerabilities. The result of such scan is a systems vulnerability analysis, highlighting any that have known vulnerabilities that may need threat and vulnerability management.\r\n<span style=\"font-weight: bold;\">How vulnerability scanning works</span>. Vulnerability scanning finds systems and software that have known security vulnerabilities, but this information is only useful to IT security teams when it is used as the first part of a four-part vulnerability management process. <span style=\"font-weight: bold;\">Vulnerability management process involves:</span>\r\n<ul><li>Identification of vulnerabilities</li><li>Evaluation of the risk posed by any vulnerabilities identified</li><li>Treatment of any identified vulnerabilities</li><li>Reporting on vulnerabilities and how they have been handled</li></ul>\r\n<br /><span style=\"font-weight: bold;\">Types of vulnerability scans. </span>Not all vulnerability scans are alike, and to ensure compliance with certain regulations (such as those set by the PCI Security Standards Council) it is necessary to carry out two distinct types of vulnerability scans: an internal and an external vulnerability scan. \r\n<span style=\"font-weight: bold;\">External vulnerability scan.</span> As the name suggests, an external vulnerability scan is carried out from outside an organization's network, and its principal purpose is to detect vulnerabilities in the perimeter defenses such as open ports in the network firewall or specialized web application firewall. An external vulnerability scan can help organizations fix security issues that could enable hackers to gain access to the organization's network.\r\n<span style=\"font-weight: bold;\">Internal vulnerability scan. </span>By contrast, an internal vulnerability scan is carried out from inside an organization's perimeter defenses. Its purpose is to detect vulnerabilities that could be exploited by hackers who successfully penetrate the perimeter defenses, or equally by &quot;insider threats&quot; such as contractors or disgruntled employees who have legitimate access to parts of the network.\r\n<span style=\"font-weight: bold;\">Unauthenticated and authenticated vulnerability scans.</span> A similar but not always identical variation of internal and external vulnerability scans is the concept of unauthenticated and authenticated vulnerability scans. Unauthenticated scans, like external scans, search for weaknesses in the network perimeter, while authenticated scans&nbsp; provide vulnerability scanners with various privileged credentials, allowing them to probe the inside of the network for weak passwords, configuration issues, and misconfigured databases or applications.<br /><br />","materialsDescription":"<h1 class=\"align-center\">What is Vulnerability Assessment?</h1>\r\nVulnerability Assessment is also known as Vulnerability Testing, is a vulnerability scanning software performed to evaluate the security risks in the software system in order to reduce the probability of a threat. Vulnerability Analysis depends upon two mechanisms namely Vulnerability Assessment and Penetration Testing (VAPT).\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Types of a vulnerability scanner:</span></p>\r\n<span style=\"font-weight: bold;\">Host Based. </span>Identifies the issues in the host or the system. The process is carried out by using host-based scanners and diagnose the vulnerabilities. The host-based tools will load a mediator software onto the target system; it will trace the event and report it to the security analyst.\r\n<span style=\"font-weight: bold;\">Network-Based.</span> It will detect the open port, and identify the unknown services running on these ports. Then it will disclose possible vulnerabilities associated with these services. This process is done by using Network-based Scanners.\r\n<span style=\"font-weight: bold;\">Database-Based.</span> It will identify the security exposure in the database systems using tools and techniques to prevent from SQL Injections. (SQL Injections: - Injecting SQL statements into the database by the malicious users, which can read the sensitive data's from a database and can update the data in the Database.)\r\n<h1 class=\"align-center\">How vulnerability scanners works?</h1>\r\nVulnerability scanning is an inspection of the potential points of exploit on a computer or network to identify security holes.\r\nA security scan detects and classifies system weaknesses in computers, networks and communications equipment and predicts the effectiveness of countermeasures. A scan may be performed by an organization’s IT department or a security service provide, possibly as a condition imposed by some authority.&nbsp; Vulnerability scans are also used by attackers looking for points of entry.\r\nA vulnerability scanner runs from the end point of the person inspecting the attack surface in question. The software compares details about the target attack surface to a database of information about known security holes in services and ports, anomalies in packet construction, and potential paths to exploitable programs or scripts. The scanner software attempts to exploit each vulnerability that is discovered.\r\nRunning a vulnerability scan can pose its own risks as it is inherently intrusive on the target machine’s running code. As a result, the scan can cause issues such as errors and reboots, reducing productivity.\r\n<h1 class=\"align-center\">How to choose the best vulnerability scanning tool?</h1>\r\nWhen researching vulnerability scanners, it's important to find out how they're rated for accuracy (the most important metric) as well as reliability, scalability and reporting. If accuracy is lacking, you'll end up running two different scanners, hoping that one picks up vulnerabilities that the other misses. This adds cost and effort to the scanning process. \r\n<span style=\"font-weight: bold;\">Software-Based Vulnerability Scanners.</span> These types of scanning products generally include configuration auditing, target profiling, penetration testing and detailed vulnerability analysis. They integrate with Windows products, such as Microsoft System Center, to provide intelligent patch management; some work with mobile device managers. They can scan not only physical network devices, servers and workstations, but extend to virtual machines, BYOD mobile devices and databases.\r\n<span style=\"font-weight: bold;\">Cloud-Based Vulnerability Scanners: </span>Continuous, On-Demand Monitoring. A newer type of vulnerability finder&nbsp; is delivered on-demand as Software as a Service (SaaS). Like software-based scanners, on-demand scanners incorporate links for downloading vendor patches and updates for identified vulnerabilities, reducing remediation effort. These services also include scanning thresholds to prevent overloading devices during the scanning process, which can cause devices to crash.\r\n<h1 class=\"align-center\">What is mobile application security scanner?</h1>\r\nMobile application security testing can help ensure there aren’t any loopholes in the software that may cause data loss. The sets of tests are meant to attack the app to identify possible threats and vulnerabilities that would allow external persons or systems to access private information stored on the mobile device. \r\nMobile application vulnerability scanner can help to ensure that applications are free from the flaws and weaknesses that hackers use to gain access to sensitive information. From backdoors, malicious code and other threats, these flaws may be present both in commercial and open source applications as well as software developed in-house.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Vulnerability_Scanner.png","alias":"vulnerability-scanner"},"793":{"id":793,"title":"Web Application Vulnerability Scanner","description":" A <span style=\"font-weight: bold; \">web application vulnerability scanner,</span> also known as a <span style=\"font-weight: bold; \">web application security scanner,</span> is an automated security tool. It scans web applications for malware, vulnerabilities, and logical flaws. Web application scanner use black box tests, as these tests do not require access to the source code but instead launch external attacks to test for security vulnerabilities. These simulated attacks can detect path traversal, cross-site scripting(XSS), and command injection.\r\nWeb app scanners are categorized as <span style=\"font-weight: bold; \">Dynamic Application Security Testing (DAST) tools.</span> DAST tools provide insight into how your web applications behave while they are in production, enabling your business to address potential vulnerabilities before a hacker uses them to stage an attack. As your web applications evolve, DAST solutions continue to scan them so that your business can promptly identify and remediate emerging issues before they develop into serious risks.\r\nWeb app vulnerability scanner first crawls the entire website, analyzing in-depth each file it finds, and displaying the entire website structure. After this discovery stage, it performs an automatic audit for common security vulnerabilities by launching a series of Web attacks. Web application scanners check for vulnerabilities on the Web server, proxy server, Web application server and even on other Web services. Unlike source code scanners, web application scanners don't have access to the source code and therefore detect vulnerabilities by actually performing attacks.\r\nA web application vulnerability assessment is very different than a general vulnerability assessment where security focus on networks and hosts. App vulnerability scanner scans ports, connect to services, and use other techniques to gather information revealing the patch levels, configurations, and potential exposures of our infrastructure.\r\nAutomated web application scanning tools help the user making sure the whole website is properly crawled, and that no input or parameter is left unchecked.&nbsp; Automated web vulnerability scanners also help in finding a high percentage of the technical vulnerabilities, and give you a very good overview of the website’s structure, and security status.&nbsp; \r\nThe best way to identify web application security threats is to perform web application vulnerability assessment. The importance of these threats could leave your organization exposed if they are not properly identified and mitigated. Therefore, implementing a web app security scanner solution should be of paramount importance for your organizations security plans in the future. \r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Why Web Application Vulnerability Scanning is important?</h1>\r\nWeb applications are the technological base of modern companies. That’s why more and more businesses are betting on the development of this type of digital platforms. They stand out because they allow to automate processes, simplify tasks, be more efficient and offer a better service to the customer.<br /><br />The objective of web applications is that the user completes a task, be it buying, making a bank transaction, accessing e-mail, editing photos, texts, among many other things. In fact, they are very useful for an endless number of services, hence their popularity. Their disadvantages are few, but there is one that requires special attention: vulnerabilities.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Main web application security risks</span></p>\r\nA web vulnerability scanner tools will help you keep your services protected. However, it is important to be aware of the major security risks that exist so that both developers and security professionals are always alert and can find the most appropriate solutions in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Injection</span></li></ul>\r\nThis is a vulnerability that affects the application databases. They occur when unreliable data is sent to an interpreter by means of a command or query. The attacker may inject malicious code to disrupt the normal operation of the application by making it access the data without authorization or execute involuntary commands.\r\n<ul><li><span style=\"font-weight: bold; \">Authentication failures</span></li></ul>\r\nIf a vulnerability scan in web applications finds a failure, it may be due to loss of authentication. This is a critical vulnerability, as it allows the attacker to impersonate another user. This can compromise important data such as usernames, passwords, session tokens, and more.\r\n<ul><li><span style=\"font-weight: bold; \">Sensitive data exposure</span></li></ul>\r\nA serious risk is the exposure of sensitive data especially financial information such as credit cards or account numbers, personal data such as place of residence, or health-related information. If an attacker scans for this type of vulnerability, he or she may modify or steal this data and use it fraudulently. Therefore, it is essential to use a web app scanning tools to find vulnerabilities in web applications.<br /><br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_Application_Vulnerability_Scanner.png","alias":"web-application-vulnerability-scanner"},"834":{"id":834,"title":"IoT - Internet of Things Security","description":" IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT).\r\nIoT involves adding internet connectivity to a system of interrelated computing devices, mechanical and digital machines, objects, animals and/or people. Each &quot;thing&quot; is provided a unique identifier and the ability to automatically transfer data over a network. Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected.\r\nIoT security has become the subject of scrutiny after a number of high-profile incidents where a common IoT device was used to infiltrate and attack the larger network. Implementing security measures is critical to ensuring the safety of networks with IoT devices connected to them.\r\nIoT security hacks can happen in any industry, from smart home to a manufacturing plant to a connected car. The severity of impact depends greatly on the individual system, the data collected and/or the information it contains.\r\nAn attack disabling the brakes of a connected car, for example, or on a connected health device, such as an insulin pump hacked to administer too much medication to a patient, can be life-threatening. Likewise, an attack on a refrigeration system housing medicine that is monitored by an IoT system can ruin the viability of a medicine if temperatures fluctuate. Similarly, an attack on critical infrastructure -- an oil well, energy grid or water supply -- can be disastrous.\r\nSo, a robust IoT security portfolio must allow protecting devices from all types of vulnerabilities while deploying the security level that best matches application needs. Cryptography technologies are used to combat communication attacks. Security services are offered for protecting against lifecycle attacks. Isolation measures can be implemented to fend off software attacks. And, finally, IoT security should include tamper mitigation and side-channel attack mitigation technologies for fighting physical attacks of the chip.","materialsDescription":" <span style=\"font-weight: bold;\">What are the key requirements of IoT Security?</span>\r\nThe key requirements for any IoT security solution are:\r\n<ul><li>Device and data security, including authentication of devices and confidentiality and integrity of data</li><li>Implementing and running security operations at IoT scale</li><li>Meeting compliance requirements and requests</li><li>Meeting performance requirements as per the use case</li></ul>\r\n<span style=\"font-weight: bold;\">What do connected devices require to participate in the IoT Securely?</span>\r\nTo securely participate in the IoT, each connected device needs a unique identification – even before it has an IP address. This digital credential establishes the root of trust for the device’s entire lifecycle, from initial design to deployment to retirement.\r\n<span style=\"font-weight: bold;\">Why is device authentication necessary for the IoT?</span>\r\nStrong IoT device authentication is required to ensure connected devices on the IoT can be trusted to be what they purport to be. Consequently, each IoT device needs a unique identity that can be authenticated when the device attempts to connect to a gateway or central server. With this unique ID in place, IT system administrators can track each device throughout its lifecycle, communicate securely with it, and prevent it from executing harmful processes. If a device exhibits unexpected behavior, administrators can simply revoke its privileges.\r\n<span style=\"font-weight: bold;\">Why is secure manufacturing necessary for IoT devices?</span>\r\nIoT devices produced through unsecured manufacturing processes provide criminals opportunities to change production runs to introduce unauthorized code or produce additional units that are subsequently sold on the black market.\r\nOne way to secure manufacturing processes is to use hardware security modules (HSMs) and supporting security software to inject cryptographic keys and digital certificates and to control the number of units built and the code incorporated into each.\r\n<span style=\"font-weight: bold;\">Why is code signing necessary for IoT devices?</span>\r\nTo protect businesses, brands, partners, and users from software that has been infected by malware, software developers have adopted code signing. In the IoT, code signing in the software release process ensures the integrity of IoT device software and firmware updates and defends against the risks associated with code tampering or code that deviates from organizational policies.\r\nIn public key cryptography, code signing is a specific use of certificate-based digital signatures that enables an organization to verify the identity of the software publisher and certify the software has not been changed since it was published.\r\n<span style=\"font-weight: bold;\">What is IoT PKI?</span>\r\nToday there are more things (devices) online than there are people on the planet! Devices are the number one users of the Internet and need digital identities for secure operation. As enterprises seek to transform their business models to stay competitive, rapid adoption of IoT technologies is creating increasing demand for Public Key Infrastructures (PKIs) to provide digital certificates for the growing number of devices and the software and firmware they run.\r\nSafe IoT deployments require not only trusting the devices to be authentic and to be who they say they are, but also trusting that the data they collect is real and not altered. If one cannot trust the IoT devices and the data, there is no point in collecting, running analytics, and executing decisions based on the information collected.\r\nSecure adoption of IoT requires:\r\n<ul><li>Enabling mutual authentication between connected devices and applications</li><li>Maintaining the integrity and confidentiality of the data collected by devices</li><li>Ensuring the legitimacy and integrity of the software downloaded to devices</li><li>Preserving the privacy of sensitive data in light of stricter security regulations</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/iot.png","alias":"iot-internet-of-things-security"},"840":{"id":840,"title":"ICS/SCADA Cyber Security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png","alias":"icsscada-cyber-security"},"852":{"id":852,"title":"Network security","description":" Network security consists of the policies and practices adopted to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources. Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Users choose or are assigned an ID and password or other authenticating information that allows them access to information and programs within their authority. Network security covers a variety of computer networks, both public and private, that are used in everyday jobs; conducting transactions and communications among businesses, government agencies and individuals. Networks can be private, such as within a company, and others which might be open to public access. Network security is involved in organizations, enterprises, and other types of institutions. It does as its title explains: it secures the network, as well as protecting and overseeing operations being done. The most common and simple way of protecting a network resource is by assigning it a unique name and a corresponding password.\r\nNetwork security starts with authentication, commonly with a username and a password. Since this requires just one detail authenticating the user name — i.e., the password—this is sometimes termed one-factor authentication. With two-factor authentication, something the user 'has' is also used (e.g., a security token or 'dongle', an ATM card, or a mobile phone); and with three-factor authentication, something the user 'is' is also used (e.g., a fingerprint or retinal scan).\r\nOnce authenticated, a firewall enforces access policies such as what services are allowed to be accessed by the network users. Though effective to prevent unauthorized access, this component may fail to check potentially harmful content such as computer worms or Trojans being transmitted over the network. Anti-virus software or an intrusion prevention system (IPS) help detect and inhibit the action of such malware. An anomaly-based intrusion detection system may also monitor the network like wireshark traffic and may be logged for audit purposes and for later high-level analysis. Newer systems combining unsupervised machine learning with full network traffic analysis can detect active network attackers from malicious insiders or targeted external attackers that have compromised a user machine or account.\r\nCommunication between two hosts using a network may be encrypted to maintain privacy.\r\nHoneypots, essentially decoy network-accessible resources, may be deployed in a network as surveillance and early-warning tools, as the honeypots are not normally accessed for legitimate purposes. Techniques used by the attackers that attempt to compromise these decoy resources are studied during and after an attack to keep an eye on new exploitation techniques. Such analysis may be used to further tighten security of the actual network being protected by the honeypot. A honeypot can also direct an attacker's attention away from legitimate servers. A honeypot encourages attackers to spend their time and energy on the decoy server while distracting their attention from the data on the real server. Similar to a honeypot, a honeynet is a network set up with intentional vulnerabilities. Its purpose is also to invite attacks so that the attacker's methods can be studied and that information can be used to increase network security. A honeynet typically contains one or more honeypots.","materialsDescription":" <span style=\"font-weight: bold;\">What is Network Security?</span>\r\nNetwork security is any action an organization takes to prevent malicious use or accidental damage to the network’s private data, its users, or their devices. The goal of network security is to keep the network running and safe for all legitimate users.\r\nBecause there are so many ways that a network can be vulnerable, network security involves a broad range of practices. These include:\r\n<ul><li><span style=\"font-weight: bold;\">Deploying active devices:</span> Using software to block malicious programs from entering, or running within, the network. Blocking users from sending or receiving suspicious-looking emails. Blocking unauthorized use of the network. Also, stopping the network's users accessing websites that are known to be dangerous.</li><li><span style=\"font-weight: bold;\">Deploying passive devices:</span> For instance, using devices and software that report unauthorized intrusions into the network, or suspicious activity by authorized users.</li><li><span style=\"font-weight: bold;\">Using preventative devices:</span> Devices that help identify potential security holes, so that network staff can fix them.</li><li><span style=\"font-weight: bold;\">Ensuring users follow safe practices:</span> Even if the software and hardware are set up to be secure, the actions of users can create security holes. Network security staff is responsible for educating members of the organization about how they can stay safe from potential threats.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is Network Security Important?</span>\r\nUnless it’s properly secured, any network is vulnerable to malicious use and accidental damage. Hackers, disgruntled employees, or poor security practices within the organization can leave private data exposed, including trade secrets and customers’ private details.\r\nLosing confidential research, for example, can potentially cost an organization millions of dollars by taking away competitive advantages it paid to gain. While hackers stealing customers’ details and selling them to be used in fraud, it creates negative publicity and public mistrust of the organization.\r\nThe majority of common attacks against networks are designed to gain access to information, by spying on the communications and data of users, rather than to damage the network itself.\r\nBut attackers can do more than steal data. They may be able to damage users’ devices or manipulate systems to gain physical access to facilities. This leaves the organization’s property and members at risk of harm.\r\nCompetent network security procedures keep data secure and block vulnerable systems from outside interference. This allows the network’s users to remain safe and focus on achieving the organization’s goals.\r\n<span style=\"font-weight: bold;\">Why Do I Need Formal Education to Run a Computer Network?</span>\r\nEven the initial setup of security systems can be difficult for those unfamiliar with the field. A comprehensive security system is made of many pieces, each of which needs specialized knowledge.\r\nBeyond setup, each aspect of security is constantly evolving. New technology creates new opportunities for accidental security leaks, while hackers take advantage of holes in security to do damage as soon as they find them. Whoever is in charge of the network’s security needs to be able to understand the technical news and changes as they happen, so they can implement safety strategies right away.\r\nProperly securing your network using the latest information on vulnerabilities helps minimize the risk that attacks will succeed. Security Week reported that 44% of breaches in 2014 came from exploits that were 2-4 years old.\r\nUnfortunately, many of the technical aspects of network security are beyond those who make hiring decisions. So, the best way an organization can be sure that their network security personnel are able to properly manage the threats is to hire staff with the appropriate qualifications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_security.png","alias":"network-security"}},"branches":"Information Technology","companySizes":"More than 2000 Employees","companyUrl":"https://www.presidio.com/","countryCodes":[],"certifications":[],"isSeller":true,"isSupplier":true,"isVendor":true,"presenterCodeLng":"","seo":{"title":"Presidio Inc.","keywords":"","description":" <span style=\"font-weight: bold;\">Presidio </span>is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Company's Digita","og:title":"Presidio Inc.","og:description":" <span style=\"font-weight: bold;\">Presidio </span>is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Company's Digita","og:image":"https://old.roi4cio.com/uploads/roi/company/presidio_logo.png"},"eventUrl":"","vendorPartners":[],"supplierPartners":[],"vendoredProducts":[{"id":4611,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/presidio_logo.png","logo":true,"scheme":false,"title":"Presidio Data Center Solution Sets","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"presidio-data-center-solution-sets","companyTitle":"Presidio Inc.","companyTypes":["supplier","vendor"],"companyId":7004,"companyAlias":"presidio-inc","description":"Presidio data center solution sets provide a highly efficient, cost-effective alternative to the traditional data center infrastructure design and implementation process. Solution sets are available for traditional or hyperconverged environments, and integrate the latest technologies from Presidio’s industry-leading partners in customizable offerings that can be implemented quickly, with minimal risk and predictable costs. \r\nAs a leading North American IT solutions provider, Presidio offers digital infrastructure, cloud, and security solutions that help customers capture the value of digitally transforming their businesses and operations. \r\nPresidio delivers this technology expertise through a full life cycle of professional, managed, and ongoing support services, including strategy, consulting, design, and implementation.Presidio has deep experience in all the technologies included in Presidio Data Center Solution Sets, and can easily customize and configure the solutions on-site or stage them at a Presidio facility. \r\nOnly the latest complementary technologies—including Intel® Xeon® Processor Scalable family and Intel® SSDs—are integrated in each solution set to reduce risk for our customers and accelerate time to value.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Innovative&nbsp;&nbsp; financing options</span></p>\r\nIn addition to installing and con guring the solution sets, Presidio offers utility and consumption models with innovative&nbsp; financing options for both infrastructure refreshes and green eld deployments.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">BUNDLING THE&nbsp; BEST TECHNOLOGIES</span></p>\r\nPresidio Data Center Solution Sets integrate proven technologies from industry-leading partners with which Presidio has attained deep and broad training, certi cation, and expertise.\r\n<ul><li>Cisco Gold Partner</li><li>Intel Platinum Partner</li><li>Nutanix Elite Reseller Partner</li><li>APC Elite Data Center Partner</li><li>Dell EMC Titanium Partner</li><li>VMware Premier Partner</li></ul>\r\nPresidio provides&nbsp; flexible&nbsp; financing for capital and operating expenses, so businesses can have one predictable monthly bill and avoid the complexity of entering into separate&nbsp; financing agreements with each technology provider.&nbsp; The&nbsp; financing options include Capacity on Demand, where additional capacity&nbsp; can be staged and readied for use to support rapid growth.\r\n<p class=\"align-center\">POWERED BY INTEL</p>\r\nPresidio Data Center Solution Sets feature the Intel® Xeon® Processor Scalable family, the new foundation for secure, agile, multi-cloud data centers. The new processors, which represent the biggest data center platform advancement this decade from Intel, are architected for exceptional workload-optimized performance and hardware-enhanced security.To ensure the best data center storage possible, the solution sets integrate the latest Intel® SSDs, such as the Intel® Optane™ SSD DC P4800X series—the world’s most responsive data center SSD, with innovative Intel® Optane™ technology.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Innovative solutions configured to meet business demands</span></p>\r\nPresidio Data Center Solution Sets are available for both traditional and hyperconverged environments. Company leverages experience across our 1,600 engineers to identify complementary product offerings and con gure them to bring additional value to the customer. Each solution set is highly con gurable to meet speci c business requirements and deliver the optimal combination of performance, price, and reliability.<br /><br />","shortDescription":"PRESIDIO DATA CENTER SOLUTION SETS FEATURE PROVEN TECHNOLOGIES AND INNOVATIVE FINANCING OPPORTUNITIES FROM AN EXPERT PROVIDER.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":4,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Presidio Data Center Solution Sets","keywords":"","description":"Presidio data center solution sets provide a highly efficient, cost-effective alternative to the traditional data center infrastructure design and implementation process. Solution sets are available for traditional or hyperconverged environments, and integrate","og:title":"Presidio Data Center Solution Sets","og:description":"Presidio data center solution sets provide a highly efficient, cost-effective alternative to the traditional data center infrastructure design and implementation process. Solution sets are available for traditional or hyperconverged environments, and integrate","og:image":"https://old.roi4cio.com/fileadmin/user_upload/presidio_logo.png"},"eventUrl":"","translationId":4612,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"},{"id":4,"title":"Data center","alias":"data-center","description":" A data center (or datacenter) is a facility composed of networked computers and storage that businesses or other organizations use to organize, process, store and disseminate large amounts of data. A business typically relies heavily upon the applications, services and data contained within a data center, making it a focal point and critical asset for everyday operations.\r\nData centers are not a single thing, but rather, a conglomeration of elements. At a minimum, data centers serve as the principal repositories for all manner of IT equipment, including servers, storage subsystems, networking switches, routers and firewalls, as well as the cabling and physical racks used to organize and interconnect the IT equipment. A data center must also contain an adequate infrastructure, such as power distribution and supplemental power subsystems, including electrical switching; uninterruptable power supplies; backup generators and so on; ventilation and data center cooling systems, such as computer room air conditioners; and adequate provisioning for network carrier (telco) connectivity. All of this demands a physical facility with physical security and sufficient physical space to house the entire collection of infrastructure and equipment.","materialsDescription":" <span style=\"font-weight: bold;\">What are the requirements for modern data centers?</span>\r\nModernization and data center transformation enhances performance and energy efficiency.\r\nInformation security is also a concern, and for this reason a data center has to offer a secure environment which minimizes the chances of a security breach. A data center must therefore keep high standards for assuring the integrity and functionality of its hosted computer environment.\r\nIndustry research company International Data Corporation (IDC) puts the average age of a data center at nine years old. Gartner, another research company, says data centers older than seven years are obsolete. The growth in data (163 zettabytes by 2025) is one factor driving the need for data centers to modernize.\r\nFocus on modernization is not new: Concern about obsolete equipment was decried in 2007, and in 2011 Uptime Institute was concerned about the age of the equipment therein. By 2018 concern had shifted once again, this time to the age of the staff: &quot;data center staff are aging faster than the equipment.&quot;\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Meeting standards for data centers</span></span>\r\nThe Telecommunications Industry Association's Telecommunications Infrastructure Standard for Data Centers specifies the minimum requirements for telecommunications infrastructure of data centers and computer rooms including single tenant enterprise data centers and multi-tenant Internet hosting data centers. The topology proposed in this document is intended to be applicable to any size data center.\r\nTelcordia GR-3160, NEBS Requirements for Telecommunications Data Center Equipment and Spaces, provides guidelines for data center spaces within telecommunications networks, and environmental requirements for the equipment intended for installation in those spaces. These criteria were developed jointly by Telcordia and industry representatives. They may be applied to data center spaces housing data processing or Information Technology (IT) equipment. The equipment may be used to:\r\n<ul><li>Operate and manage a carrier's telecommunication network</li><li>Provide data center based applications directly to the carrier's customers</li><li>Provide hosted applications for a third party to provide services to their customers</li><li>Provide a combination of these and similar data center applications</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Data center transformation</span></span>\r\nData center transformation takes a step-by-step approach through integrated projects carried out over time. This differs from a traditional method of data center upgrades that takes a serial and siloed approach. The typical projects within a data center transformation initiative include standardization/consolidation, virtualization, automation and security.\r\n<ul><li>Standardization/consolidation: Reducing the number of data centers and avoiding server sprawl (both physical and virtual) often includes replacing aging data center equipment, and is aided by standardization.</li><li>Virtualization: Lowers capital and operational expenses, reduce energy consumption. Virtualized desktops can be hosted in data centers and rented out on a subscription basis. Investment bank Lazard Capital Markets estimated in 2008 that 48 percent of enterprise operations will be virtualized by 2012. Gartner views virtualization as a catalyst for modernization.</li><li>Automating: Automating tasks such as provisioning, configuration, patching, release management and compliance is needed, not just when facing fewer skilled IT workers.</li><li>Securing: Protection of virtual systems is integrated with existing security of physical infrastructures.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Machine room</span></span>\r\nThe term &quot;Machine Room&quot; is at times used to refer to the large room within a Data Center where the actual Central Processing Unit is located; this may be separate from where high-speed printers are located. Air conditioning is most important in the machine room.\r\nAside from air-conditioning, there must be monitoring equipment, one type of which is to detect water prior to flood-level situations. One company, for several decades, has had share-of-mind: Water Alert. The company, as of 2018, has 2 competing manufacturers (Invetex, Hydro-Temp) and 3 competing distributors (Longden,Northeast Flooring, Slayton). ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Data_center.png"},{"id":293,"title":"System Software","alias":"system-software","description":" System software is a type of computer program that is designed to run a computer’s hardware and application programs. If we think of the computer system as a layered model, the system software is the interface between the hardware and user applications. The operating system (OS) is the best-known example of system software. The OS manages all the other programs on a computer.\r\nOther examples of system software include:\r\n<ul><li>The BIOS (basic input/output system) gets the computer system started after you turn it on and manages the data flow between the operating system and attached devices such as the hard disk, video adapter, keyboard, mouse and printer.</li><li>The boot program loads the operating system into the computer's main memory or random access memory (RAM).</li><li>An assembler takes basic computer instructions and converts them into a pattern of bits that the computer's processor can use to perform its basic operations.</li><li>A device driver controls a particular type of device that is attached to your computers, such as a keyboard or a mouse. The driver program converts the more general input/output instructions of the operating system to messages that the device type can understand.</li></ul>\r\nAdditionally, system software can also include system utilities, such as the disk defragmenter and System Restore, and development tools, such as compilers and debuggers.\r\nSystem software and application programs are the two main types of computer software. Unlike system software, an application program (often just called an application or app) performs a particular function for the user. Examples include browsers, email clients, word processors, and spreadsheets.","materialsDescription":" \r\n<span style=\"font-weight: bold; \">What is system software?</span>\r\nSystem software is software designed to provide a platform for other software. Examples of system software include operating systems like macOS, GNU/Linux and Microsoft Windows, computational science software, game engines, industrial automation, and software as a service applications.\r\nIn contrast to system software, software that allows users to do user-oriented tasks such as create text documents, play games, listen to music, or browse the web are collectively referred to as application software.\r\nIn the early days of computing most application software was custom-written by computer users to fit their specific hardware and requirements. In contrast, system software was usually supplied by the manufacturer of the computer hardware and was intended to be used by most or all users of that system.\r\nThe line where the distinction should be drawn is not always clear. Many operating systems bundle[jargon] application software. Such software is not considered system software when it can be uninstalled usually without affecting the functioning of other software. Exceptions could be e.g. web browsers such as Internet Explorer where Microsoft argued in court that it was system software that could not be uninstalled. Later examples are Chrome OS and Firefox OS where the browser functions as the only user interface and the only way to run programs (and other web browsers can not be installed in their place), then they can well be argued to be (part of) the operating system and hence system software.\r\nAnother borderline example is cloud-based software. This software provides services to a software client (usually a web browser or a JavaScript application running in the web browser), not to the user directly, and is therefore systems software. It is also developed using system programming methodologies and systems programming languages. Yet from the perspective of functionality there is little difference between a word processing application and word processing web application.\r\n<span style=\"font-weight: bold; \">Operating systems or system control program</span>\r\nThe operating system (prominent examples being Microsoft Windows, macOS, Linux, and z/OS), allows the parts of a computer to work together by performing tasks like transferring data between memory and disks or rendering output onto a display device. It provides a platform (hardware abstraction layer) to run high-level system software and application software.\r\nA kernel is the core part of the operating system that defines an API for applications programs (including some system software) and an interface to device drivers.\r\nDevice drivers, including also computer BIOS and device firmware, provide basic functionality to operate and control the hardware connected to or built into the computer.\r\nA user interface &quot;allows users to interact with a computer.&quot; Either a command-line interface (CLI) or, since the 1980s a graphical user interface (GUI). Since this is the part of the operating system the user directly interacts with, it may be considered an application and therefore not system software.\r\n<span style=\"font-weight: bold;\">Utility software or system support programs</span>\r\nFor historical reasons, some organizations use the term systems programmer to describe a job function which is more accurately termed systems administrator. Software tools these employees use are then called system software. This so-called Utility software helps to analyze, configure, optimize and maintain the computer, such as virus protection. In some publications, the term system software also includes software development tools (like a compiler, linker or debugger).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_System_and_Network_Management_Software.png"},{"id":836,"title":"DRP - Digital Risk Protection","alias":"drp-digital-risk-protection","description":"Digital risks exist on social media and web channels, outside most organization's line of visibility. Organizations struggle to monitor these external, unregulated channels for risks targeting their business, their employees or their customers.\r\nCategories of risk include cyber (insider threat, phishing, malware, data loss), revenue (customer scams, piracy, counterfeit goods) brand (impersonations, slander) and physical (physical threats, natural disasters).\r\nDue to the explosive growth of digital risks, organizations need a flexible, automated approach that can monitor digital channels for organization-specific risks, trigger alerts and remediate malicious posts, profiles, content or apps.\r\nDigital risk protection (DRP) is the process of protecting social media and digital channels from security threats and business risks such as social engineering, external fraud, data loss, insider threat and reputation-based attacks. DRP reduces risks that emerge from digital transformation, protecting against the unwanted exposure of a company’s data, brand, and attack surface and providing actionable insight on threats from the open, deep, and dark web.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What is a digital risk?</span>\r\nDigital risks can take many forms. Most fundamentally, what makes a risk digital? Digital risk is any risk that plays out in one form or another online, outside of an organization’s IT infrastructure and beyond the security perimeter. This can be a cyber risk, like a phishing link or ransomware via LinkedIn, but can also include traditional risks with a digital component, such as credit card money flipping scams on Instagram.\r\n<span style=\"font-weight: bold;\">What are the features of Digital Risk Protection?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">The features are:</span></span>\r\n<ul><li>Protecting yourself from digital risk by building a watchtower, not a wall. A new Forrester report identifies two objectives for any digital risk protection effort: identifying risks and resolving them.</li><li>Digital risk comes in many forms, like unauthorized data disclosure, threat coordination from cybercriminals, risks inherent in the technology you use and in your third-party associates and even from your own employees.</li><li>The best solutions should automate the collection of data and draw from many sources; should have the capabilities to map, monitor, and mitigate digital risk and should be flexible enough to be applied in multiple use cases — factors that many threat intelligence solutions excel in.</li></ul>\r\n<span style=\"font-weight: bold;\">What elements constitute a digital risk?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Unauthorized Data Disclosure</span></span>\r\nThis includes the theft or leakage of any kind of sensitive data, like the personal financial information of a retail organization’s customers or the source code for a technology company’s proprietary products.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Threat Coordination Activity</span></span>\r\nMarketplaces and criminal forums on the dark web or even just on the open web are potent sources of risk. Here, a vulnerability identified by one group or individual who can’t act on it can reach the hands of someone who can. This includes the distribution of exploits in both targeted and untargeted campaigns.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Supply Chain Issues</span></span>\r\nBusiness partners, third-party suppliers, and other vendors who interact directly with your organization but are not necessarily following the same security practices can open the door to increased risk.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Employee Risk</span></span>\r\nEven the most secure and unbreakable lock can still easily be opened if you just have the right key. Through social engineering efforts, identity or access management and manipulation, or malicious insider attacks coming from disgruntled employees, even the most robust cybersecurity program can be quickly subverted.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Technology Risks</span></span>\r\nThis broad category includes all of the risks you must consider across the different technologies your organization might rely on to get your work done, keep it running smoothly, and tell people about it.\r\n<ul><li><span style=\"font-weight: bold;\">Physical Infrastructure:</span> Countless industrial processes are now partly or completely automated, relying on SCADA, DCS, or PLC systems to run smoothly — and opening them up to cyber- attacks (like the STUXNET attack that derailed an entire country’s nuclear program).</li><li><span style=\"font-weight: bold;\">IT Infrastructure:</span> Maybe the most commonsensical source of digital risk, this includes all of the potential vulnerabilities in your software and hardware. The proliferation of the internet of things devices poses a growing and sometimes underappreciated risk here.</li><li><span style=\"font-weight: bold;\">Public-Facing Presence:</span> All of the points where you interact with your customers and other public entities, whether through social media, email campaigns, or other marketing strategies, represent potential sources of risk.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Digital_Risk_Protection.png"},{"id":24,"title":"DLP - Data Leak Prevention","alias":"dlp-data-leak-prevention","description":"Data leak prevention (DLP) is a suite of technologies aimed at stemming the loss of sensitive information that occurs in enterprises across the globe. By focusing on the location, classification and monitoring of information at rest, in use and in motion, this solution can go far in helping an enterprise get a handle on what information it has, and in stopping the numerous leaks of information that occur each day. DLP is not a plug-and-play solution. The successful implementation of this technology requires significant preparation and diligent ongoing maintenance. Enterprises seeking to integrate and implement DLP should be prepared for a significant effort that, if done correctly, can greatly reduce risk to the organization. Those implementing the solution must take a strategic approach that addresses risks, impacts and mitigation steps, along with appropriate governance and assurance measures.","materialsDescription":" <span style=\"font-weight: bold;\">How to protect the company from internal threats associated with leakage of confidential information?</span>\r\nIn order to protect against any threat, you must first realize its presence. Unfortunately, not always the management of companies is able to do this if it comes to information security threats. The key to successfully protecting against information leaks and other threats lies in the skillful use of both organizational and technical means of monitoring personnel actions.\r\n<span style=\"font-weight: bold;\">How should the personnel management system in the company be organized to minimize the risks of leakage of confidential information?</span>\r\nA company must have a special employee responsible for information security, and a large department must have a department directly reporting to the head of the company.\r\n<span style=\"font-weight: bold;\">Which industry representatives are most likely to encounter confidential information leaks?</span>\r\nMore than others, representatives of such industries as industry, energy, and retail trade suffer from leaks. Other industries traditionally exposed to leakage risks — banking, insurance, IT — are usually better at protecting themselves from information risks, and for this reason they are less likely to fall into similar situations.\r\n<span style=\"font-weight: bold;\">What should be adequate measures to protect against leakage of information for an average company?</span>\r\nFor each organization, the question of protection measures should be worked out depending on the specifics of its work, but developing information security policies, instructing employees, delineating access to confidential data and implementing a DLP system are necessary conditions for successful leak protection for any organization. Among all the technical means to prevent information leaks, the DLP system is the most effective today, although its choice must be taken very carefully to get the desired result. So, it should control all possible channels of data leakage, support automatic detection of confidential information in outgoing traffic, maintain control of work laptops that temporarily find themselves outside the corporate network...\r\n<span style=\"font-weight: bold;\">Is it possible to give protection against information leaks to outsourcing?</span>\r\nFor a small company, this may make sense because it reduces costs. However, it is necessary to carefully select the service provider, preferably before receiving recommendations from its current customers.\r\n<span style=\"font-weight: bold;\">What data channels need to be monitored to prevent leakage of confidential information?</span>\r\nAll channels used by employees of the organization - e-mail, Skype, HTTP World Wide Web protocol ... It is also necessary to monitor the information recorded on external storage media and sent to print, plus periodically check the workstation or laptop of the user for files that are there saying should not.\r\n<span style=\"font-weight: bold;\">What to do when the leak has already happened?</span>\r\nFirst of all, you need to notify those who might suffer - silence will cost your reputation much more. Secondly, you need to find the source and prevent further leakage. Next, you need to assess where the information could go, and try to somehow agree that it does not spread further. In general, of course, it is easier to prevent the leakage of confidential information than to disentangle its consequences.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Data_Leak_Prevention.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"suppliedProducts":[{"id":4611,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/presidio_logo.png","logo":true,"scheme":false,"title":"Presidio Data Center Solution Sets","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"presidio-data-center-solution-sets","companyTitle":"Presidio Inc.","companyTypes":["supplier","vendor"],"companyId":7004,"companyAlias":"presidio-inc","description":"Presidio data center solution sets provide a highly efficient, cost-effective alternative to the traditional data center infrastructure design and implementation process. Solution sets are available for traditional or hyperconverged environments, and integrate the latest technologies from Presidio’s industry-leading partners in customizable offerings that can be implemented quickly, with minimal risk and predictable costs. \r\nAs a leading North American IT solutions provider, Presidio offers digital infrastructure, cloud, and security solutions that help customers capture the value of digitally transforming their businesses and operations. \r\nPresidio delivers this technology expertise through a full life cycle of professional, managed, and ongoing support services, including strategy, consulting, design, and implementation.Presidio has deep experience in all the technologies included in Presidio Data Center Solution Sets, and can easily customize and configure the solutions on-site or stage them at a Presidio facility. \r\nOnly the latest complementary technologies—including Intel® Xeon® Processor Scalable family and Intel® SSDs—are integrated in each solution set to reduce risk for our customers and accelerate time to value.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Innovative&nbsp;&nbsp; financing options</span></p>\r\nIn addition to installing and con guring the solution sets, Presidio offers utility and consumption models with innovative&nbsp; financing options for both infrastructure refreshes and green eld deployments.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">BUNDLING THE&nbsp; BEST TECHNOLOGIES</span></p>\r\nPresidio Data Center Solution Sets integrate proven technologies from industry-leading partners with which Presidio has attained deep and broad training, certi cation, and expertise.\r\n<ul><li>Cisco Gold Partner</li><li>Intel Platinum Partner</li><li>Nutanix Elite Reseller Partner</li><li>APC Elite Data Center Partner</li><li>Dell EMC Titanium Partner</li><li>VMware Premier Partner</li></ul>\r\nPresidio provides&nbsp; flexible&nbsp; financing for capital and operating expenses, so businesses can have one predictable monthly bill and avoid the complexity of entering into separate&nbsp; financing agreements with each technology provider.&nbsp; The&nbsp; financing options include Capacity on Demand, where additional capacity&nbsp; can be staged and readied for use to support rapid growth.\r\n<p class=\"align-center\">POWERED BY INTEL</p>\r\nPresidio Data Center Solution Sets feature the Intel® Xeon® Processor Scalable family, the new foundation for secure, agile, multi-cloud data centers. The new processors, which represent the biggest data center platform advancement this decade from Intel, are architected for exceptional workload-optimized performance and hardware-enhanced security.To ensure the best data center storage possible, the solution sets integrate the latest Intel® SSDs, such as the Intel® Optane™ SSD DC P4800X series—the world’s most responsive data center SSD, with innovative Intel® Optane™ technology.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Innovative solutions configured to meet business demands</span></p>\r\nPresidio Data Center Solution Sets are available for both traditional and hyperconverged environments. Company leverages experience across our 1,600 engineers to identify complementary product offerings and con gure them to bring additional value to the customer. Each solution set is highly con gurable to meet speci c business requirements and deliver the optimal combination of performance, price, and reliability.<br /><br />","shortDescription":"PRESIDIO DATA CENTER SOLUTION SETS FEATURE PROVEN TECHNOLOGIES AND INNOVATIVE FINANCING OPPORTUNITIES FROM AN EXPERT PROVIDER.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":4,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Presidio Data Center Solution Sets","keywords":"","description":"Presidio data center solution sets provide a highly efficient, cost-effective alternative to the traditional data center infrastructure design and implementation process. Solution sets are available for traditional or hyperconverged environments, and integrate","og:title":"Presidio Data Center Solution Sets","og:description":"Presidio data center solution sets provide a highly efficient, cost-effective alternative to the traditional data center infrastructure design and implementation process. Solution sets are available for traditional or hyperconverged environments, and integrate","og:image":"https://old.roi4cio.com/fileadmin/user_upload/presidio_logo.png"},"eventUrl":"","translationId":4612,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"},{"id":4,"title":"Data center","alias":"data-center","description":" A data center (or datacenter) is a facility composed of networked computers and storage that businesses or other organizations use to organize, process, store and disseminate large amounts of data. A business typically relies heavily upon the applications, services and data contained within a data center, making it a focal point and critical asset for everyday operations.\r\nData centers are not a single thing, but rather, a conglomeration of elements. At a minimum, data centers serve as the principal repositories for all manner of IT equipment, including servers, storage subsystems, networking switches, routers and firewalls, as well as the cabling and physical racks used to organize and interconnect the IT equipment. A data center must also contain an adequate infrastructure, such as power distribution and supplemental power subsystems, including electrical switching; uninterruptable power supplies; backup generators and so on; ventilation and data center cooling systems, such as computer room air conditioners; and adequate provisioning for network carrier (telco) connectivity. All of this demands a physical facility with physical security and sufficient physical space to house the entire collection of infrastructure and equipment.","materialsDescription":" <span style=\"font-weight: bold;\">What are the requirements for modern data centers?</span>\r\nModernization and data center transformation enhances performance and energy efficiency.\r\nInformation security is also a concern, and for this reason a data center has to offer a secure environment which minimizes the chances of a security breach. A data center must therefore keep high standards for assuring the integrity and functionality of its hosted computer environment.\r\nIndustry research company International Data Corporation (IDC) puts the average age of a data center at nine years old. Gartner, another research company, says data centers older than seven years are obsolete. The growth in data (163 zettabytes by 2025) is one factor driving the need for data centers to modernize.\r\nFocus on modernization is not new: Concern about obsolete equipment was decried in 2007, and in 2011 Uptime Institute was concerned about the age of the equipment therein. By 2018 concern had shifted once again, this time to the age of the staff: &quot;data center staff are aging faster than the equipment.&quot;\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Meeting standards for data centers</span></span>\r\nThe Telecommunications Industry Association's Telecommunications Infrastructure Standard for Data Centers specifies the minimum requirements for telecommunications infrastructure of data centers and computer rooms including single tenant enterprise data centers and multi-tenant Internet hosting data centers. The topology proposed in this document is intended to be applicable to any size data center.\r\nTelcordia GR-3160, NEBS Requirements for Telecommunications Data Center Equipment and Spaces, provides guidelines for data center spaces within telecommunications networks, and environmental requirements for the equipment intended for installation in those spaces. These criteria were developed jointly by Telcordia and industry representatives. They may be applied to data center spaces housing data processing or Information Technology (IT) equipment. The equipment may be used to:\r\n<ul><li>Operate and manage a carrier's telecommunication network</li><li>Provide data center based applications directly to the carrier's customers</li><li>Provide hosted applications for a third party to provide services to their customers</li><li>Provide a combination of these and similar data center applications</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Data center transformation</span></span>\r\nData center transformation takes a step-by-step approach through integrated projects carried out over time. This differs from a traditional method of data center upgrades that takes a serial and siloed approach. The typical projects within a data center transformation initiative include standardization/consolidation, virtualization, automation and security.\r\n<ul><li>Standardization/consolidation: Reducing the number of data centers and avoiding server sprawl (both physical and virtual) often includes replacing aging data center equipment, and is aided by standardization.</li><li>Virtualization: Lowers capital and operational expenses, reduce energy consumption. Virtualized desktops can be hosted in data centers and rented out on a subscription basis. Investment bank Lazard Capital Markets estimated in 2008 that 48 percent of enterprise operations will be virtualized by 2012. Gartner views virtualization as a catalyst for modernization.</li><li>Automating: Automating tasks such as provisioning, configuration, patching, release management and compliance is needed, not just when facing fewer skilled IT workers.</li><li>Securing: Protection of virtual systems is integrated with existing security of physical infrastructures.</li></ul>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Machine room</span></span>\r\nThe term &quot;Machine Room&quot; is at times used to refer to the large room within a Data Center where the actual Central Processing Unit is located; this may be separate from where high-speed printers are located. Air conditioning is most important in the machine room.\r\nAside from air-conditioning, there must be monitoring equipment, one type of which is to detect water prior to flood-level situations. One company, for several decades, has had share-of-mind: Water Alert. The company, as of 2018, has 2 competing manufacturers (Invetex, Hydro-Temp) and 3 competing distributors (Longden,Northeast Flooring, Slayton). ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Data_center.png"},{"id":293,"title":"System Software","alias":"system-software","description":" System software is a type of computer program that is designed to run a computer’s hardware and application programs. If we think of the computer system as a layered model, the system software is the interface between the hardware and user applications. The operating system (OS) is the best-known example of system software. The OS manages all the other programs on a computer.\r\nOther examples of system software include:\r\n<ul><li>The BIOS (basic input/output system) gets the computer system started after you turn it on and manages the data flow between the operating system and attached devices such as the hard disk, video adapter, keyboard, mouse and printer.</li><li>The boot program loads the operating system into the computer's main memory or random access memory (RAM).</li><li>An assembler takes basic computer instructions and converts them into a pattern of bits that the computer's processor can use to perform its basic operations.</li><li>A device driver controls a particular type of device that is attached to your computers, such as a keyboard or a mouse. The driver program converts the more general input/output instructions of the operating system to messages that the device type can understand.</li></ul>\r\nAdditionally, system software can also include system utilities, such as the disk defragmenter and System Restore, and development tools, such as compilers and debuggers.\r\nSystem software and application programs are the two main types of computer software. Unlike system software, an application program (often just called an application or app) performs a particular function for the user. Examples include browsers, email clients, word processors, and spreadsheets.","materialsDescription":" \r\n<span style=\"font-weight: bold; \">What is system software?</span>\r\nSystem software is software designed to provide a platform for other software. Examples of system software include operating systems like macOS, GNU/Linux and Microsoft Windows, computational science software, game engines, industrial automation, and software as a service applications.\r\nIn contrast to system software, software that allows users to do user-oriented tasks such as create text documents, play games, listen to music, or browse the web are collectively referred to as application software.\r\nIn the early days of computing most application software was custom-written by computer users to fit their specific hardware and requirements. In contrast, system software was usually supplied by the manufacturer of the computer hardware and was intended to be used by most or all users of that system.\r\nThe line where the distinction should be drawn is not always clear. Many operating systems bundle[jargon] application software. Such software is not considered system software when it can be uninstalled usually without affecting the functioning of other software. Exceptions could be e.g. web browsers such as Internet Explorer where Microsoft argued in court that it was system software that could not be uninstalled. Later examples are Chrome OS and Firefox OS where the browser functions as the only user interface and the only way to run programs (and other web browsers can not be installed in their place), then they can well be argued to be (part of) the operating system and hence system software.\r\nAnother borderline example is cloud-based software. This software provides services to a software client (usually a web browser or a JavaScript application running in the web browser), not to the user directly, and is therefore systems software. It is also developed using system programming methodologies and systems programming languages. Yet from the perspective of functionality there is little difference between a word processing application and word processing web application.\r\n<span style=\"font-weight: bold; \">Operating systems or system control program</span>\r\nThe operating system (prominent examples being Microsoft Windows, macOS, Linux, and z/OS), allows the parts of a computer to work together by performing tasks like transferring data between memory and disks or rendering output onto a display device. It provides a platform (hardware abstraction layer) to run high-level system software and application software.\r\nA kernel is the core part of the operating system that defines an API for applications programs (including some system software) and an interface to device drivers.\r\nDevice drivers, including also computer BIOS and device firmware, provide basic functionality to operate and control the hardware connected to or built into the computer.\r\nA user interface &quot;allows users to interact with a computer.&quot; Either a command-line interface (CLI) or, since the 1980s a graphical user interface (GUI). Since this is the part of the operating system the user directly interacts with, it may be considered an application and therefore not system software.\r\n<span style=\"font-weight: bold;\">Utility software or system support programs</span>\r\nFor historical reasons, some organizations use the term systems programmer to describe a job function which is more accurately termed systems administrator. Software tools these employees use are then called system software. This so-called Utility software helps to analyze, configure, optimize and maintain the computer, such as virus protection. In some publications, the term system software also includes software development tools (like a compiler, linker or debugger).","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_System_and_Network_Management_Software.png"},{"id":836,"title":"DRP - Digital Risk Protection","alias":"drp-digital-risk-protection","description":"Digital risks exist on social media and web channels, outside most organization's line of visibility. Organizations struggle to monitor these external, unregulated channels for risks targeting their business, their employees or their customers.\r\nCategories of risk include cyber (insider threat, phishing, malware, data loss), revenue (customer scams, piracy, counterfeit goods) brand (impersonations, slander) and physical (physical threats, natural disasters).\r\nDue to the explosive growth of digital risks, organizations need a flexible, automated approach that can monitor digital channels for organization-specific risks, trigger alerts and remediate malicious posts, profiles, content or apps.\r\nDigital risk protection (DRP) is the process of protecting social media and digital channels from security threats and business risks such as social engineering, external fraud, data loss, insider threat and reputation-based attacks. DRP reduces risks that emerge from digital transformation, protecting against the unwanted exposure of a company’s data, brand, and attack surface and providing actionable insight on threats from the open, deep, and dark web.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What is a digital risk?</span>\r\nDigital risks can take many forms. Most fundamentally, what makes a risk digital? Digital risk is any risk that plays out in one form or another online, outside of an organization’s IT infrastructure and beyond the security perimeter. This can be a cyber risk, like a phishing link or ransomware via LinkedIn, but can also include traditional risks with a digital component, such as credit card money flipping scams on Instagram.\r\n<span style=\"font-weight: bold;\">What are the features of Digital Risk Protection?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">The features are:</span></span>\r\n<ul><li>Protecting yourself from digital risk by building a watchtower, not a wall. A new Forrester report identifies two objectives for any digital risk protection effort: identifying risks and resolving them.</li><li>Digital risk comes in many forms, like unauthorized data disclosure, threat coordination from cybercriminals, risks inherent in the technology you use and in your third-party associates and even from your own employees.</li><li>The best solutions should automate the collection of data and draw from many sources; should have the capabilities to map, monitor, and mitigate digital risk and should be flexible enough to be applied in multiple use cases — factors that many threat intelligence solutions excel in.</li></ul>\r\n<span style=\"font-weight: bold;\">What elements constitute a digital risk?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Unauthorized Data Disclosure</span></span>\r\nThis includes the theft or leakage of any kind of sensitive data, like the personal financial information of a retail organization’s customers or the source code for a technology company’s proprietary products.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Threat Coordination Activity</span></span>\r\nMarketplaces and criminal forums on the dark web or even just on the open web are potent sources of risk. Here, a vulnerability identified by one group or individual who can’t act on it can reach the hands of someone who can. This includes the distribution of exploits in both targeted and untargeted campaigns.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Supply Chain Issues</span></span>\r\nBusiness partners, third-party suppliers, and other vendors who interact directly with your organization but are not necessarily following the same security practices can open the door to increased risk.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Employee Risk</span></span>\r\nEven the most secure and unbreakable lock can still easily be opened if you just have the right key. Through social engineering efforts, identity or access management and manipulation, or malicious insider attacks coming from disgruntled employees, even the most robust cybersecurity program can be quickly subverted.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Technology Risks</span></span>\r\nThis broad category includes all of the risks you must consider across the different technologies your organization might rely on to get your work done, keep it running smoothly, and tell people about it.\r\n<ul><li><span style=\"font-weight: bold;\">Physical Infrastructure:</span> Countless industrial processes are now partly or completely automated, relying on SCADA, DCS, or PLC systems to run smoothly — and opening them up to cyber- attacks (like the STUXNET attack that derailed an entire country’s nuclear program).</li><li><span style=\"font-weight: bold;\">IT Infrastructure:</span> Maybe the most commonsensical source of digital risk, this includes all of the potential vulnerabilities in your software and hardware. The proliferation of the internet of things devices poses a growing and sometimes underappreciated risk here.</li><li><span style=\"font-weight: bold;\">Public-Facing Presence:</span> All of the points where you interact with your customers and other public entities, whether through social media, email campaigns, or other marketing strategies, represent potential sources of risk.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Digital_Risk_Protection.png"},{"id":24,"title":"DLP - Data Leak Prevention","alias":"dlp-data-leak-prevention","description":"Data leak prevention (DLP) is a suite of technologies aimed at stemming the loss of sensitive information that occurs in enterprises across the globe. By focusing on the location, classification and monitoring of information at rest, in use and in motion, this solution can go far in helping an enterprise get a handle on what information it has, and in stopping the numerous leaks of information that occur each day. DLP is not a plug-and-play solution. The successful implementation of this technology requires significant preparation and diligent ongoing maintenance. Enterprises seeking to integrate and implement DLP should be prepared for a significant effort that, if done correctly, can greatly reduce risk to the organization. Those implementing the solution must take a strategic approach that addresses risks, impacts and mitigation steps, along with appropriate governance and assurance measures.","materialsDescription":" <span style=\"font-weight: bold;\">How to protect the company from internal threats associated with leakage of confidential information?</span>\r\nIn order to protect against any threat, you must first realize its presence. Unfortunately, not always the management of companies is able to do this if it comes to information security threats. The key to successfully protecting against information leaks and other threats lies in the skillful use of both organizational and technical means of monitoring personnel actions.\r\n<span style=\"font-weight: bold;\">How should the personnel management system in the company be organized to minimize the risks of leakage of confidential information?</span>\r\nA company must have a special employee responsible for information security, and a large department must have a department directly reporting to the head of the company.\r\n<span style=\"font-weight: bold;\">Which industry representatives are most likely to encounter confidential information leaks?</span>\r\nMore than others, representatives of such industries as industry, energy, and retail trade suffer from leaks. Other industries traditionally exposed to leakage risks — banking, insurance, IT — are usually better at protecting themselves from information risks, and for this reason they are less likely to fall into similar situations.\r\n<span style=\"font-weight: bold;\">What should be adequate measures to protect against leakage of information for an average company?</span>\r\nFor each organization, the question of protection measures should be worked out depending on the specifics of its work, but developing information security policies, instructing employees, delineating access to confidential data and implementing a DLP system are necessary conditions for successful leak protection for any organization. Among all the technical means to prevent information leaks, the DLP system is the most effective today, although its choice must be taken very carefully to get the desired result. So, it should control all possible channels of data leakage, support automatic detection of confidential information in outgoing traffic, maintain control of work laptops that temporarily find themselves outside the corporate network...\r\n<span style=\"font-weight: bold;\">Is it possible to give protection against information leaks to outsourcing?</span>\r\nFor a small company, this may make sense because it reduces costs. However, it is necessary to carefully select the service provider, preferably before receiving recommendations from its current customers.\r\n<span style=\"font-weight: bold;\">What data channels need to be monitored to prevent leakage of confidential information?</span>\r\nAll channels used by employees of the organization - e-mail, Skype, HTTP World Wide Web protocol ... It is also necessary to monitor the information recorded on external storage media and sent to print, plus periodically check the workstation or laptop of the user for files that are there saying should not.\r\n<span style=\"font-weight: bold;\">What to do when the leak has already happened?</span>\r\nFirst of all, you need to notify those who might suffer - silence will cost your reputation much more. Secondly, you need to find the source and prevent further leakage. Next, you need to assess where the information could go, and try to somehow agree that it does not spread further. In general, of course, it is easier to prevent the leakage of confidential information than to disentangle its consequences.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Data_Leak_Prevention.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"partnershipProgramme":null}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}