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However, in the case of virtual events, there’s little room for ambiguity – they are as they sound – events that take place completely online. Supported by specialist AV technology, virtual events negate the need for a physical location and work to bring people together virtually from across the world. Whilst a virtual event can’t replace the power and value of in-person interactions, they’re an effective tool that can be an engaging and immersive alternative to delivering business content and information.\r\n<span style=\"font-weight: bold; \">How many people can attend a virtual event?</span>\r\nVirtual events have the capacity to facilitate large audience numbers: from hundreds of thousands to thousands, hundreds or smaller groups. 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Might they need a pre-event virtual guide/tour, so they are familiar with how to join and the features of a virtual event set up?</li></ul>\r\nHaving questions like these answered will define the platform required, help maximize attendance and optimize your delegates overall experience of the virtual event offering.\r\n<span style=\"font-weight: bold; \">What are the main benefits of a virtual event?</span>\r\n<ul><li><span style=\"font-weight: bold; \">Scope:</span> Whilst not all events will suit a virtual treatment, many programs can be adapted into a digital format. It really comes down to your objectives and whether or not these can be achieved through holding an online event.</li><li><span style=\"font-weight: bold; \">Accessibility:</span> Expand the reach of your brand without the need for travel. Not only can virtual events connect you with a global audience in real-time, but with event recording, event content can be made available on-demand; providing more opportunities for people to consume your content at a time that suits their schedule best. What’s more, all that attendees and speakers need to attend/talk is a computer, laptop, or mobile device and a good, reliable internet connection.</li><li><span style=\"font-weight: bold; \">Engagement:</span> In-person events are unrivaled in their ability to engage and facilitate real human-to-human connections through creative interactions. For this reason, you might be concerned that virtual events can’t engage audiences. Whilst there’s no escaping the fact that there are limitations vs face-to-face meetings, there are lots of potentials to mix rich content with live polling, Q&amp;As and whiteboards to keep engagement levels high throughout sessions. Social media can also be employed as a great engagement tool – use event hashtags, encourage attendees to post images of their highlights from the event, and get imaginative with other ways a sense of community can be created via social channels.</li><li><span style=\"font-weight: bold; \">Multiple or Single Content Experiences:</span> As with physical events, virtual events offer the opportunity to run multiple content streams concurrently; allowing different speakers to host sessions simultaneously and giving attendees the option to select sessions most relevant to them. If this isn’t required for your event, then a multiple single content experience may be a better fit.</li><li><span style=\"font-weight: bold; \">Networking:</span> While there’s no escaping the fact that in-person events are the most conducive way to network and make meaningful business connections, networking can still be factored into a virtual event program. Give attendees the chance to schedule one-on-one time or assemble into group breakouts, where they can speak to each other, your team, sponsors or speakers over the internet. A range of tools can be used to ensure attendees can leverage the best from their interactions.</li><li><span style=\"font-weight: bold; \">Insight:</span> The metrics and data insights that can be captured from virtual event platforms can help measure ROI and success against pre-defined KPIs. Information derived can be used to articulate if your event was successful and to influence future event decision making.</li></ul>\r\n<span style=\"font-weight: bold; \">Is there a potential to incorporate sponsorship?</span>\r\nYes. Virtual event spaces, presentations and other assets can be customised to reflect your branding and the branding of any sponsors you may partner with. This maximises brand exposure and maintains a sponsor revenue stream coming into your event.\r\n<span style=\"font-weight: bold;\">Can virtual events be used as part of a hybrid event strayegy?</span>\r\nAbsolutely. Incorporating virtual events with a holistic approach can be a good way to enhance your existing event strategy. Integrating virtual events into your wider events and meetings program will give you an additional tool to utilize alongside your live events; extending reach and engagement with your audience further.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/1999104__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"suppliedProducts":[{"id":5788,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/vfairs_logo.png","logo":true,"scheme":false,"title":"vFairs","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"vfairs","companyTitle":"vFairs","companyTypes":["supplier","vendor"],"companyId":8651,"companyAlias":"vfairs","description":"vFairs is a virtual events management platform which specializes in delivering Virtual Career Fairs, Job Fairs, Online Trade shows and Onboarding fairs that can be customized to the user's unique needs. \r\nThe platform encourages event engagement by allowing hosts and exhibitors to use rich interactive tools like text/audio/video chat, webinars and discussion forums. \r\nWith responsive customer service and a dedicated event manager, vFairs helps users work effectively and efficiently on their event. vFairs supports mobile compliance, webinars, audio chat, video chat and marketing services like promotion on social media.\r\nVIRTUAL EVENTS FOR ORGANIZATIONS:\r\n<ul><li>Virtual trade show</li><li>Virtual food show</li><li>Virtual conference</li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">VIRTUAL EVENTS FOR CORPORATIONS:</span>\r\n<ul><li>Virtual career fair</li><li>Virtual benefits fair</li><li>Virtual onboarding fairs</li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">VIRTUAL EVENTS FOR UNIVERSITIES:</span>\r\n<ul><li>Virtual networking fair</li><li>Virtual alumni job fair</li><li>Virtual open day</li></ul>","shortDescription":"Host Virtual Job Fairs, Online Tradeshows, Online Conferences & more. Connect people through chat tools, live webinars & digital content, backed by unbeatable 24/7 customer support.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"vFairs","keywords":"","description":"vFairs is a virtual events management platform which specializes in delivering Virtual Career Fairs, Job Fairs, Online Trade shows and Onboarding fairs that can be customized to the user's unique needs. \r\nThe platform encourages event engagement by allowing ho","og:title":"vFairs","og:description":"vFairs is a virtual events management platform which specializes in delivering Virtual Career Fairs, Job Fairs, Online Trade shows and Onboarding fairs that can be customized to the user's unique needs. \r\nThe platform encourages event engagement by allowing ho","og:image":"https://old.roi4cio.com/fileadmin/user_upload/vfairs_logo.png"},"eventUrl":"","translationId":5789,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":113,"title":"Virtual Event Platforms"}],"testingArea":"","categories":[{"id":864,"title":"Virtual Event Platforms","alias":"virtual-event-platforms","description":" Virtual events are on the rise. As technology progresses, it has made it possible for companies to host amazing online events - ones that even rival in-person versions. This has led to many benefits for both event planners and attendees alike.\r\nA virtual event, also known as an online event, is an interactive gathering that happens on the internet. Unlike in-person events, virtual ones aren't restricted to a single location. A remote attendee can join and participate from anywhere in the world, given he or she has access to the web.\r\nSome events are completely virtual and every guest attends sessions from the comfort of their own home, favorite coffee shop, or wherever they might be. Others have both in-person and virtual components. Some attendees visit the actual event location and others stream the festivities from their computer.\r\nThere are many reasons why virtual events are valuable. First off, virtual events allow the individuals or companies hosting them to reach a wider audience. Were you to host your event in New York City, for example, not every person in your audience would be able to attend due to the cost of travel. With a virtual event, travel isn't an issue.\r\nIn general, virtual events are also much cheaper to put on. Event planners don't have to book a giant venue or hire a bunch of temporary staff. These cost savings can then be passed on to each virtual attendee in the form of lower ticket prices.\r\nLastly, virtual events are extremely measurable. Companies can easily learn which sessions were the most popular, how many people attended, where those attendees live, how they paid for their tickets, and much more. Just about every attendee action can be easily tracked and analyzed. This information can then be used to improve event strategy.","materialsDescription":" <span style=\"font-weight: bold; \">What is a virtual event?</span>\r\nIn an industry with lots of jargon and acronyms flying about, it’s easy to become bamboozled by terminology. However, in the case of virtual events, there’s little room for ambiguity – they are as they sound – events that take place completely online. Supported by specialist AV technology, virtual events negate the need for a physical location and work to bring people together virtually from across the world. Whilst a virtual event can’t replace the power and value of in-person interactions, they’re an effective tool that can be an engaging and immersive alternative to delivering business content and information.\r\n<span style=\"font-weight: bold; \">How many people can attend a virtual event?</span>\r\nVirtual events have the capacity to facilitate large audience numbers: from hundreds of thousands to thousands, hundreds or smaller groups. Understanding, from the outset, what you want to achieve from your event and the complexity of the program, will provide a good guide to how many attendees should be invited.\r\n<span style=\"font-weight: bold; \">How do attendees gain access to a virtual event?</span>\r\nIn theory, this is an easy one to answer: attendees will receive an invite with access details, which will allow them to enter the virtual event on the date and time outlined. However, before this happens, there are some important things for you to consider first, including:\r\n<ul><li>Are you charging an entry fee for the event?</li><li>Will the event be live, on-demand or a combination of the two?</li><li>How will you market your event, so your audience knows it’s taking place and want to be part of it?</li><li>Is your audience tech-savvy? Might they need a pre-event virtual guide/tour, so they are familiar with how to join and the features of a virtual event set up?</li></ul>\r\nHaving questions like these answered will define the platform required, help maximize attendance and optimize your delegates overall experience of the virtual event offering.\r\n<span style=\"font-weight: bold; \">What are the main benefits of a virtual event?</span>\r\n<ul><li><span style=\"font-weight: bold; \">Scope:</span> Whilst not all events will suit a virtual treatment, many programs can be adapted into a digital format. It really comes down to your objectives and whether or not these can be achieved through holding an online event.</li><li><span style=\"font-weight: bold; \">Accessibility:</span> Expand the reach of your brand without the need for travel. Not only can virtual events connect you with a global audience in real-time, but with event recording, event content can be made available on-demand; providing more opportunities for people to consume your content at a time that suits their schedule best. What’s more, all that attendees and speakers need to attend/talk is a computer, laptop, or mobile device and a good, reliable internet connection.</li><li><span style=\"font-weight: bold; \">Engagement:</span> In-person events are unrivaled in their ability to engage and facilitate real human-to-human connections through creative interactions. For this reason, you might be concerned that virtual events can’t engage audiences. Whilst there’s no escaping the fact that there are limitations vs face-to-face meetings, there are lots of potentials to mix rich content with live polling, Q&amp;As and whiteboards to keep engagement levels high throughout sessions. Social media can also be employed as a great engagement tool – use event hashtags, encourage attendees to post images of their highlights from the event, and get imaginative with other ways a sense of community can be created via social channels.</li><li><span style=\"font-weight: bold; \">Multiple or Single Content Experiences:</span> As with physical events, virtual events offer the opportunity to run multiple content streams concurrently; allowing different speakers to host sessions simultaneously and giving attendees the option to select sessions most relevant to them. If this isn’t required for your event, then a multiple single content experience may be a better fit.</li><li><span style=\"font-weight: bold; \">Networking:</span> While there’s no escaping the fact that in-person events are the most conducive way to network and make meaningful business connections, networking can still be factored into a virtual event program. Give attendees the chance to schedule one-on-one time or assemble into group breakouts, where they can speak to each other, your team, sponsors or speakers over the internet. A range of tools can be used to ensure attendees can leverage the best from their interactions.</li><li><span style=\"font-weight: bold; \">Insight:</span> The metrics and data insights that can be captured from virtual event platforms can help measure ROI and success against pre-defined KPIs. Information derived can be used to articulate if your event was successful and to influence future event decision making.</li></ul>\r\n<span style=\"font-weight: bold; \">Is there a potential to incorporate sponsorship?</span>\r\nYes. Virtual event spaces, presentations and other assets can be customised to reflect your branding and the branding of any sponsors you may partner with. This maximises brand exposure and maintains a sponsor revenue stream coming into your event.\r\n<span style=\"font-weight: bold;\">Can virtual events be used as part of a hybrid event strayegy?</span>\r\nAbsolutely. Incorporating virtual events with a holistic approach can be a good way to enhance your existing event strategy. Integrating virtual events into your wider events and meetings program will give you an additional tool to utilize alongside your live events; extending reach and engagement with your audience further.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/1999104__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5585,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Sage_Logo.png","logo":true,"scheme":false,"title":"Sage CRM","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":1,"alias":"sage-crm","companyTitle":"Sage","companyTypes":["supplier","vendor"],"companyId":8512,"companyAlias":"sage","description":"A CRM solution helps you simplify the sales process, shorten sales cycles, and make the most of every sales opportunity.\r\nCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales.\r\nThey can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution, like Sage 200cloud.\r\n<span style=\"font-weight: bold;\">Gain reliable insight and act</span>\r\nEvaluate where your business stands, and make more informed business decisions you can be confident about.\r\n<span style=\"font-weight: bold;\">Understand your customers better</span>\r\nDeliver an exceptional customer experience to improve customer retention and drive revenue growth.\r\n<span style=\"font-weight: bold;\">Collaborate effectively</span>\r\nAvoid duplication of work, empowering your teams to work faster and smarter. With a single solution, everyone becomes more productive and efficient.\r\n<span style=\"font-weight: bold;\">Accelerate team performance</span>\r\nWith access to a wealth of sales information, your salespeople are equipped to sell smarter and more efficiently, never missing an important deal.\r\n\r\n<span style=\"font-weight: bold;\">How Sage CRM helps your business</span>\r\nFrom Sales, Marketing, and Service modules to fully integrated CRM, we help extend the power of your Sage Business Management Solution right across your business. You'll get access to the accurate data you need to make informed business decisions.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Help your teams accomplish more</span></span>\r\nAvoid duplication of work and handle customer relationships more efficiently with a consolidated view of data.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Track campaigns with MailChimp and Sage CRM</span></span>\r\nBased on your latest customer information, send email campaigns in MailChimp, track it with Sage CRM and drive growth upwards.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Improve customer service</span></span>\r\nGain an end-to-end view of the customer life cycle based on reliable data and capitalize on up-sell and cross-sell opportunities.","shortDescription":"As a Sage customer, you can choose from fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":14,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Sage CRM","keywords":"","description":"A CRM solution helps you simplify the sales process, shorten sales cycles, and make the most of every sales opportunity.\r\nCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads and converting them to opportu","og:title":"Sage CRM","og:description":"A CRM solution helps you simplify the sales process, shorten sales cycles, and make the most of every sales opportunity.\r\nCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads and converting them to opportu","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Sage_Logo.png"},"eventUrl":"","translationId":5586,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":3,"title":"CRM"}],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"partnershipProgramme":null}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}