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It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png","alias":"itsm-it-service-management"},"40":{"id":40,"title":"Endpoint security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png","alias":"endpoint-security"},"52":{"id":52,"title":"SaaS - software as a service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png","alias":"saas-software-as-a-service"}},"branches":"Information Technology","companyUrl":"http://axoft.ua/","countryCodes":["UKR"],"certifications":[],"isSeller":true,"isSupplier":true,"isVendor":false,"presenterCodeLng":"","seo":{"title":"AXOFT Ukraine","keywords":"software, partners, AXOFT, products, most, company, market, principles","description":"AXOFT Ukraine was established in 2007. The company is one of the leading suppliers of a wide range of software on the Ukrainian market: operating systems, office applications, graphic packages, utilities, development tools, and software products for scientific","og:title":"AXOFT Ukraine","og:description":"AXOFT Ukraine was established in 2007. The company is one of the leading suppliers of a wide range of software on the Ukrainian market: operating systems, office applications, graphic packages, utilities, development tools, and software products for scientific","og:image":"https://old.roi4cio.com/uploads/roi/company/axoft_Ukraine.png"},"eventUrl":"","vendorPartners":[{"vendor":"Microsoft","partnershipLevel":"","countries":"","partnersType":""},{"vendor":"Symantec","partnershipLevel":"","countries":"","partnersType":""},{"vendor":"HP Inc","partnershipLevel":"","countries":"","partnersType":""}],"supplierPartners":[],"vendoredProducts":[],"suppliedProducts":[{"id":3593,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/microsoft.png","logo":true,"scheme":false,"title":"Microsoft Defender Advanced Threat Protection (ATP)","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-defender-advanced-threat-protection-atp","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"<span style=\"font-weight: bold; \">Microsoft Defender Advanced Threat Protection (ATP)</span> is a complete security solution.\r\n<span style=\"font-weight: bold; \">Agentless, cloud-powered</span>\r\nNo additional deployment or infrastructure. No delays or update compatibility issues. Always up to date.\r\n<span style=\"font-weight: bold; \">Unparalleled optics</span>\r\nBuilt into Windows 10 for deeper insights. Exchanges signals with the Microsoft Intelligent Security Graph.\r\n<span style=\"font-weight: bold; \">Automated security</span>\r\nTake your security to a new level, by going from alert to remediation in minutes – at scale.\r\n<span style=\"font-weight: bold; \">Synchronized defense</span>\r\nMicrosoft 365 shares detection and exploration – across devices, identities and information – to speed up response and recovery.\r\n\r\n<span style=\"font-weight: bold; \">Announcing Threat &amp; Vulnerability Management</span>\r\nThreat and Vulnerability Management is a new capability within Microsoft Defender ATP designed to empower security teams to discover, prioritize and remediate vulnerabilities, and misconfigurations.<br /><span style=\"font-weight: bold; \">Microsoft Threat Experts</span>\r\nMicrosoft Threat Experts further empowers your Security Operations Centers by providing them with deep knowledge, expert level threat monitoring, analysis, and support to identify critical threats in your unique environment.\r\n<span style=\"font-weight: bold; \">Automation: From alert to remediation in minutes - at scale</span>\r\nAutomatically investigate alerts and remediate complex threats in minutes. Applies industry best practices and intelligent decision-making algorithms to determine whether a threat - file or fileless - is active and what action to take.\r\n<span style=\"font-weight: bold; \">Protect your business from advanced threats</span>\r\nThrough the power of the cloud, machine learning and behavior analytics, Microsoft Defender ATP provides connected pre-breach protection.\r\n<span style=\"font-weight: bold;\">Innovative Endpoint Detection and Response (EDR)</span>\r\nCyber attacks remain a serious threat. Microsoft Defender ATP detects network attacks and data breaches, and gives you the insights and tools to close incidents quickly.","shortDescription":"Microsoft Defender Advanced Threat Protection (ATP) is a unified platform for preventative protection, post-breach detection, automated investigation, and response.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":12,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Defender Advanced Threat Protection (ATP)","keywords":"","description":"<span style=\"font-weight: bold; \">Microsoft Defender Advanced Threat Protection (ATP)</span> is a complete security solution.\r\n<span style=\"font-weight: bold; \">Agentless, cloud-powered</span>\r\nNo additional deployment or infrastructure. No delays or update co","og:title":"Microsoft Defender Advanced Threat Protection (ATP)","og:description":"<span style=\"font-weight: bold; \">Microsoft Defender Advanced Threat Protection (ATP)</span> is a complete security solution.\r\n<span style=\"font-weight: bold; \">Agentless, cloud-powered</span>\r\nNo additional deployment or infrastructure. No delays or update co","og:image":"https://old.roi4cio.com/fileadmin/user_upload/microsoft.png"},"eventUrl":"","translationId":3594,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":838,"title":"Endpoint Detection and Response","alias":"endpoint-detection-and-response","description":"Endpoint Detection and Response (EDR) is a cybersecurity technology that addresses the need for continuous monitoring and response to advanced threats. It is a subset of endpoint security technology and a critical piece of an optimal security posture. EDR differs from other endpoint protection platforms (EPP) such as antivirus (AV) and anti-malware in that its primary focus isn't to automatically stop threats in the pre-execution phase on an endpoint. Rather, EDR is focused on providing the right endpoint visibility with the right insights to help security analysts discover, investigate and respond to very advanced threats and broader attack campaigns stretching across multiple endpoints. Many EDR tools, however, combine EDR and EPP.\r\nWhile small and mid-market organizations are increasingly turning to EDR technology for more advanced endpoint protection, many lack the resources to maximize the benefits of the technology. Utilizing advanced EDR features such as forensic analysis, behavioral monitoring and artificial intelligence (AI) is labor and resource intensive, requiring the attention of dedicated security professionals.\r\nA managed endpoint security service combines the latest technology, an around-the-clock team of certified CSOC experts and up-to-the-minute industry intelligence for a cost-effective monthly subscription. Managed services can help reduce the day-to-day burden of monitoring and responding to alerts, enhance security orchestration and automation (SOAR) and improve threat hunting and incident response.","materialsDescription":"<span style=\"font-weight: bold; \">What is Endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response is an emerging technology that addresses the need for continuous monitoring and response to advanced threats. One could even make the argument that endpoint detection and response is a form of advanced threat protection.\r\n<span style=\"font-weight: bold;\">What are the Key Aspects of EDR Security?</span>\r\nAccording to Gartner, effective EDR must include the following capabilities:\r\n<ul><li>Incident data search and investigation</li><li>Alert triage or suspicious activity validation</li><li>Suspicious activity detection</li><li>Threat hunting or data exploration</li><li>Stopping malicious activity</li></ul>\r\n<span style=\"font-weight: bold;\">What to look for in an EDR Solution?</span>\r\nUnderstanding the key aspects of EDR and why they are important will help you better discern what to look for in a solution. It’s important to find EDR software that can provide the highest level of protection while requiring the least amount of effort and investment — adding value to your security team without draining resources. Here are the six key aspects of EDR you should look for:\r\n<span style=\"font-weight: bold;\">1. Visibility:</span> Real-time visibility across all your endpoints allows you to view adversary activities, even as they attempt to breach your environment and stop them immediately.\r\n<span style=\"font-weight: bold;\">2. Threat Database:</span> Effective EDR requires massive amounts of telemetry collected from endpoints and enriched with context so it can be mined for signs of attack with a variety of analytic techniques.\r\n<span style=\"font-weight: bold;\">3. Behavioral Protection:</span> Relying solely on signature-based methods or indicators of compromise (IOCs) lead to the “silent failure” that allows data breaches to occur. Effective endpoint detection and response requires behavioral approaches that search for indicators of attack (IOAs), so you are alerted of suspicious activities before a compromise can occur.\r\n<span style=\"font-weight: bold;\">4. Insight and Intelligence:</span> An endpoint detection and response solution that integrates threat intelligence can provide context, including details on the attributed adversary that is attacking you or other information about the attack.\r\n<span style=\"font-weight: bold;\">5. Fast Response:</span> EDR that enables a fast and accurate response to incidents can stop an attack before it becomes a breach and allow your organization to get back to business quickly.\r\n<span style=\"font-weight: bold;\">6. Cloud-based Solution:</span> Having a cloud-based endpoint detection and response solution is the only way to ensure zero impact on endpoints while making sure capabilities such as search, analysis and investigation can be done accurately and in real time.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/hgghghg.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3400,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/hpe_simplivity.png","logo":true,"scheme":false,"title":"HPE SimpliVity","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":18,"alias":"hpe-simplivity","companyTitle":"HP Inc","companyTypes":["vendor"],"companyId":185,"companyAlias":"hp-inc","description":" HPE SimpliVity - innovative and scalable all in one virtualized solution that integrates software-defined compute, storage, and networking into a single, easy-to-manage platform.\r\n<span style=\"font-weight: bold; \">COMBINE. STREAMLINE. CONVERGE.</span>\r\nHyperconvergence means more than just merging storage and compute into a single solution. When the entire IT stack of multiple infrastructure components is combined into a software-defined platform, you can accomplish complex tasks in minutes instead of hours. Hyperconvergence gives you the agility and economics of cloud with the enterprise capabilities of on-premises infrastructure.\r\n<span style=\"font-weight: bold; \">Take control with Hyperconverged Infrastructure</span>\r\nSee the top reasons customers choose SimpliVity as an award-winning, high-performance solution for consolidating IT infrastructure, protecting data, and simplifying remote office IT.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Scale VDI resources and minimize user downtime</span></span>\r\nStore more VMs with HCI’s dedupe and compression capabilities. Data protection and replication get users back up and running faster with persistent desktops.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Centralize IT for ROBO operations</span></span>\r\nMultiple sites running disparate platforms equals a genuine hassle for IT. A common hyperconverged infrastructure brings order to administration, support, deployment, and data protection.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Protect and recover data</span></span>\r\nWith a distributed model that replicates data across multiple nodes, HCI’s built-in redundancy minimizes the impact of a lost node on your operations and simplifies disaster recovery.\r\n<span style=\"font-weight: bold; \">Architect’s Guide to HCI</span>\r\nLearn how to architect the hyperconverged data center, what resources to consolidate, and how to mitigate the perceived challenges of hyperconvergence.\r\n<span style=\"font-weight: bold;\">Administrator’s Guide to HCI</span>\r\nDesign the hyperconverged data center to address the pain points of data center metrics — like the relationship between performance and virtual machine density.","shortDescription":"HPE SimpliVity - an enterprise-grade hyperconverged platform that speeds application performance, improves efficiency and resiliency, and backs up/restores VMs in seconds.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"HPE SimpliVity","keywords":"","description":" HPE SimpliVity - innovative and scalable all in one virtualized solution that integrates software-defined compute, storage, and networking into a single, easy-to-manage platform.\r\n<span style=\"font-weight: bold; \">COMBINE. STREAMLINE. CONVERGE.</span>\r\nHyperc","og:title":"HPE SimpliVity","og:description":" HPE SimpliVity - innovative and scalable all in one virtualized solution that integrates software-defined compute, storage, and networking into a single, easy-to-manage platform.\r\n<span style=\"font-weight: bold; \">COMBINE. STREAMLINE. CONVERGE.</span>\r\nHyperc","og:image":"https://old.roi4cio.com/fileadmin/user_upload/hpe_simplivity.png"},"eventUrl":"","translationId":3401,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":697,"title":"Backup Administration","alias":"backup-administration","description":" Nowadays, information, along with human capital, is the most valuable asset of every enterprise. The backup system administration is an integral part of data and IT system security structure. It is the backup process quality and method that determine whether in the case of a system failure or data loss it will be possible to maintain functionality and continuity of the enterprise’s operations. This is why careful creation of backup copies is so important.\r\nCreating backup copies may be burdensome and very expensive and time-consuming when you do it all by yourself. On the other hand, the automation of the process introduces a range of improvements, saves time and eliminate the risk of data loss. The copies are created automatically and are protected against interference by third parties.&nbsp; The network administrator is capable of remote backup system management, validity monitoring of created copies as well as retrieving lost information.","materialsDescription":" <span style=\"font-weight: bold;\">The need for backup: when will help out the backup scheme?</span>\r\n<span style=\"font-weight: bold;\">Data corruption</span>\r\nThe need to create a backup is most obvious in the case when your data may undergo damage - physical destruction or theft of the carrier, virus attack, accidental and/or illegal changes, etc.\r\nA working backup plan will allow you to return your data in the event of any failure or accident without the cost and complexity.\r\n<span style=\"font-weight: bold;\">Copying information, creating mirrors</span>\r\nA less obvious option for using the backup scheme is to automatically create copies of data not for storage, but for use: cloning and mirroring databases, web sites, work projects, etc.\r\nThe backup scheme does not define what, where and why to copy - use backup as a cloning tool.\r\n<span style=\"font-weight: bold;\">Test, training and debugging projects</span>\r\nA special case of data cloning is the creation of a copy of working information in order to debug, improve or study its processing system. You can create a copy of your website or database using the backup instructions to make and debug any changes.\r\nThe need for backing up training and debugging versions of information is all the more high because the changes you make often lead to data loss.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Backup_Administration.png"},{"id":46,"title":"Data Protection and Recovery Software","alias":"data-protection-and-recovery-software","description":"Data protection and recovery software provide data backup, integrity and security for data backups and it enables timely, reliable and secure backup of data from a host device to destination device. Recently, Data Protection and Recovery Software market are disrupted by innovative technologies such as server virtualization, disk-based backup, and cloud services where emerging players are playing an important role. Tier one players such as IBM, Hewlett Packard Enterprise, EMC Corporation, Symantec Corporation and Microsoft Corporation are also moving towards these technologies through partnerships and acquisitions.\r\nThe major factor driving data protection and recovery software market is the high adoption of cloud-based services and technologies. Many organizations are moving towards the cloud to reduce their operational expenses and to provide real-time access to their employees. However, increased usage of the cloud has increased the risk of data loss and data theft and unauthorized access to confidential information, which increases the demand for data protection and recovery solution suites.","materialsDescription":" \r\n<span style=\"font-weight: bold; \">What is Data recovery?</span>\r\nData recovery is a process of salvaging (retrieving) inaccessible, lost, corrupted, damaged or formatted data from secondary storage, removable media or files, when the data stored in them cannot be accessed in a normal way. The data is most often salvaged from storage media such as internal or external hard disk drives (HDDs), solid-state drives (SSDs), USB flash drives, magnetic tapes, CDs, DVDs, RAID subsystems, and other electronic devices. Recovery may be required due to physical damage to the storage devices or logical damage to the file system that prevents it from being mounted by the host operating system (OS).\r\nThe most common data recovery scenario involves an operating system failure, malfunction of a storage device, logical failure of storage devices, accidental damage or deletion, etc. (typically, on a single-drive, single-partition, single-OS system), in which case the ultimate goal is simply to copy all important files from the damaged media to another new drive. This can be easily accomplished using a Live CD or DVD by booting directly from a ROM instead of the corrupted drive in question. Many Live CDs or DVDs provide a means to mount the system drive and backup drives or removable media, and to move the files from the system drive to the backup media with a file manager or optical disc authoring software. Such cases can often be mitigated by disk partitioning and consistently storing valuable data files (or copies of them) on a different partition from the replaceable OS system files.\r\nAnother scenario involves a drive-level failure, such as a compromised file system or drive partition, or a hard disk drive failure. In any of these cases, the data is not easily read from the media devices. Depending on the situation, solutions involve repairing the logical file system, partition table or master boot record, or updating the firmware or drive recovery techniques ranging from software-based recovery of corrupted data, hardware- and software-based recovery of damaged service areas (also known as the hard disk drive's &quot;firmware&quot;), to hardware replacement on a physically damaged drive which allows for extraction of data to a new drive. If a drive recovery is necessary, the drive itself has typically failed permanently, and the focus is rather on a one-time recovery, salvaging whatever data can be read.\r\nIn a third scenario, files have been accidentally &quot;deleted&quot; from a storage medium by the users. Typically, the contents of deleted files are not removed immediately from the physical drive; instead, references to them in the directory structure are removed, and thereafter space the deleted data occupy is made available for later data overwriting. In the mind of end users, deleted files cannot be discoverable through a standard file manager, but the deleted data still technically exists on the physical drive. In the meantime, the original file contents remain, often in a number of disconnected fragments, and may be recoverable if not overwritten by other data files.\r\nThe term &quot;data recovery&quot; is also used in the context of forensic applications or espionage, where data which have been encrypted or hidden, rather than damaged, are recovered. Sometimes data present in the computer gets encrypted or hidden due to reasons like virus attack which can only be recovered by some computer forensic experts.\r\n<span style=\"font-weight: bold;\">What is a backup?</span>\r\nA backup, or data backup, or the process of backing up, refers to the copying into an archive file of computer data that is already in secondary storage—so that it may be used to restore the original after a data loss event. The verb form is &quot;back up&quot; (a phrasal verb), whereas the noun and adjective form is &quot;backup&quot;.\r\nBackups have two distinct purposes. The primary purpose is to recover data after its loss, be it by data deletion or corruption. Data loss can be a common experience of computer users; a 2008 survey found that 66% of respondents had lost files on their home PC. The secondary purpose of backups is to recover data from an earlier time, according to a user-defined data retention policy, typically configured within a backup application for how long copies of data are required. Though backups represent a simple form of disaster recovery and should be part of any disaster recovery plan, backups by themselves should not be considered a complete disaster recovery plan. One reason for this is that not all backup systems are able to reconstitute a computer system or other complex configuration such as a computer cluster, active directory server, or database server by simply restoring data from a backup.\r\nSince a backup system contains at least one copy of all data considered worth saving, the data storage requirements can be significant. Organizing this storage space and managing the backup process can be a complicated undertaking. A data repository model may be used to provide structure to the storage. Nowadays, there are many different types of data storage devices that are useful for making backups. There are also many different ways in which these devices can be arranged to provide geographic redundancy, data security, and portability.\r\nBefore data are sent to their storage locations, they are selected, extracted, and manipulated. Many different techniques have been developed to optimize the backup procedure. These include optimizations for dealing with open files and live data sources as well as compression, encryption, and de-duplication, among others. Every backup scheme should include dry runs that validate the reliability of the data being backed up. It is important to recognize the limitations and human factors involved in any backup scheme.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Data_Protection_and_Recovery_Software__1_.png"},{"id":509,"title":"Converged and Hyper Converged System","alias":"converged-and-hyper-converged-system","description":" Converged and hyper convergent infrastructures simplify support for virtual desktop infrastructure and desktop virtualization, as they are designed to be easy to install and perform complex tasks.\r\nConvergent infrastructure combines the four main components of a data center in one package: computing devices, storage devices, network devices, and server virtualization tools. Hyper-converged infrastructure allows for tighter integration of a larger number of components using software tools.\r\nIn both convergent and hyper-convergent infrastructure, all elements are compatible with each other. Thanks to this, you will be able to purchase the necessary storage devices and network devices for your company at a time, and they, as you know, are of great importance in the virtual desktops infrastructure. This allows you to simplify the process of deploying such an infrastructure - something that has been waiting for and what will be rejoiced by many companies that need to virtualize their desktop systems.\r\nDespite its value and innovation, there are several questions to these technologies regarding their intended use and differences. Let's try to figure out what functionality offers converged and hyper-convergent infrastructures and how they differ.","materialsDescription":" <span style=\"font-weight: bold;\">What is converged infrastructure?</span>\r\nConvergent infrastructure combines computing devices, storage, network devices and server virtualization tools in one chassis so that they can be managed from one place. Management capabilities may include the management of virtual desktop infrastructure, depending on the selected configuration and manufacturer.\r\nThe hardware included in the bundled converged infrastructure is pre-configured to support any targets: virtual desktop infrastructures, databases, special applications, and so on. But in fact, you do not have enough freedom to change the selected configuration.\r\nRegardless of the method chosen for extending the virtual desktop infrastructure environment, you should understand that subsequent vertical scaling will be costly and time-consuming. Adding individual components is becoming complex and depriving you of the many benefits of a converged infrastructure. Adding workstations and expanding storage capacity in a corporate infrastructure can be just as expensive, which suggests the need for proper planning for any virtual desktop infrastructure deployment.\r\nOn the other hand, all components of a converged infrastructure can work for a long time. For example, a complete server of such infrastructure works well even without the rest of the infrastructure components.\r\n<span style=\"font-weight: bold;\">What is a hyper-convergent infrastructure?</span>\r\nThe hyper-converged infrastructure was built on the basis of converged infrastructure and the concept of a software-defined data center. It combines all the components of the usual data center in one system. All four key components of the converged infrastructure are in place, but sometimes it also includes additional components, such as backup software, snapshot capabilities, data deduplication functionality, intermediate compression, global network optimization (WAN), and much more. Convergent infrastructure relies primarily on hardware, and software-defined data center often adapts to any hardware. In the hyper-convergent infrastructure, these two possibilities are combined.\r\nHyper-converged infrastructure is supported by one supplier. It can be managed as a single system with a single set of tools. To expand the infrastructure, you just need to install blocks of necessary devices and resources (for example, storage) into the main system block. And this is done literally on the fly.\r\nSince the hyper-convergent infrastructure is software-defined (that is, the operation of the infrastructure is logically separated from the physical equipment), the mutual integration of components is denser than in a conventional converged infrastructure, and the components themselves must be nearby to work correctly. This makes it possible to use a hyper-convergent infrastructure to support even more workloads than in the case of conventional converged infrastructure. This is explained by the fact that it has the possibility of changing the principle of definition and adjustment at the program level. In addition, you can make it work with specialized applications and workloads, which pre-configured converged infrastructures do not allow.\r\nHyper-converged infrastructure is especially valuable for working with a virtual desktop infrastructure because it allows you to scale up quickly without additional costs. Often, in the case of the classic virtual desktops infrastructure, things are completely different - companies need to buy more resources before scaling or wait for virtual desktops to use the allocated space and network resources, and then, in fact, add new infrastructure.\r\nBoth scenarios require significant time and money. But, in the case of hyperconvergent infrastructure, if you need to expand the storage, you can simply install the required devices in the existing stack. Scaling can be done quickly — for the time required to deliver the equipment. In this case, you do not have to go through the full procedure of re-evaluation and reconfiguration of the corporate infrastructure.\r\nIn addition, when moving from physical PCs to virtual workstations, you will need devices to perform all the computational tasks that laptops and PCs typically perform. Hyper-converged infrastructure will greatly help with this, as it often comes bundled with a large amount of flash memory, which has a positive effect on the performance of virtual desktops. This increases the speed of I / O operations, smoothes work under high loads, and allows you to perform scanning for viruses and other types of monitoring in the background (without distracting users).\r\nThe flexibility of the hyper-converged infrastructure makes it more scalable and cost-effective compared to the convergent infrastructure since it has the ability to add computing and storage devices as needed. The cost of the initial investment for both infrastructures is high, but in the long term, the value of the investment should pay off.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Converged_and_Hyper_Converged_System.png"},{"id":35,"title":"Server","alias":"server","description":"In computing, a server is a computer program or a device that provides functionality for other programs or devices, called &quot;clients&quot;. This architecture is called the client–server model, and a single overall computation is distributed across multiple processes or devices. Servers can provide various functionalities, often called &quot;services&quot;, such as sharing data or resources among multiple clients, or performing computation for a client. A single server can serve multiple clients, and a single client can use multiple servers. A client process may run on the same device or may connect over a network to a server on a different device. Typical servers are database servers, file servers, mail servers, print servers, web servers, game servers, and application servers.\r\nClient–server systems are today most frequently implemented by (and often identified with) the request–response model: a client sends a request to the server, which performs some action and sends a response back to the client, typically with a result or acknowledgement. Designating a computer as &quot;server-class hardware&quot; implies that it is specialized for running servers on it. This often implies that it is more powerful and reliable than standard personal computers, but alternatively, large computing clusters may be composed of many relatively simple, replaceable server components.\r\nStrictly speaking, the term server refers to a computer program or process (running program). Through metonymy, it refers to a device used for (or a device dedicated to) running one or several server programs. On a network, such a device is called a host. In addition to server, the words serve and service (as noun and as verb) are frequently used, though servicer and servant are not. The word service (noun) may refer to either the abstract form of functionality, e.g. Web service. Alternatively, it may refer to a computer program that turns a computer into a server, e.g. Windows service. Originally used as &quot;servers serve users&quot; (and &quot;users use servers&quot;), in the sense of &quot;obey&quot;, today one often says that &quot;servers serve data&quot;, in the same sense as &quot;give&quot;. For instance, web servers &quot;serve web pages to users&quot; or &quot;service their requests&quot;.\r\nThe server is part of the client–server model; in this model, a server serves data for clients. The nature of communication between a client and server is request and response. This is in contrast with peer-to-peer model in which the relationship is on-demand reciprocation. In principle, any computerized process that can be used or called by another process (particularly remotely, particularly to share a resource) is a server, and the calling process or processes is a client. Thus any general purpose computer connected to a network can host servers. For example, if files on a device are shared by some process, that process is a file server. Similarly, web server software can run on any capable computer, and so a laptop or a personal computer can host a web server.\r\nWhile request–response is the most common client–server design, there are others, such as the publish–subscribe pattern. In the publish–subscribe pattern, clients register with a pub–sub server, subscribing to specified types of messages; this initial registration may be done by request–response. Thereafter, the pub–sub server forwards matching messages to the clients without any further requests: the server pushes messages to the client, rather than the client pulling messages from the server as in request–response.","materialsDescription":" <span style=\"font-weight: bold;\">What is a server?</span>\r\nA server is a software or hardware device that accepts and responds to requests made over a network. The device that makes the request, and receives a response from the server, is called a client. On the Internet, the term &quot;server&quot; commonly refers to the computer system which receives a request for a web document and sends the requested information to the client.\r\n<span style=\"font-weight: bold;\">What are they used for?</span>\r\nServers are used to manage network resources. For example, a user may set up a server to control access to a network, send/receive an e-mail, manage print jobs, or host a website. They are also proficient at performing intense calculations. Some servers are committed to a specific task, often referred to as dedicated. However, many servers today are shared servers which can take on the responsibility of e-mail, DNS, FTP, and even multiple websites in the case of a web server.\r\n<span style=\"font-weight: bold;\">Why are servers always on?</span>\r\nBecause they are commonly used to deliver services that are constantly required, most servers are never turned off. Consequently, when servers fail, they can cause the network users and company many problems. To alleviate these issues, servers are commonly set up to be fault-tolerant.\r\n<span style=\"font-weight: bold;\">What are the examples of servers?</span>\r\nThe following list contains links to various server types:\r\n<ul><li>Application server;</li><li>Blade server;</li><li>Cloud server;</li><li>Database server;</li><li>Dedicated server;</li><li>Domain name service;</li><li>File server;</li><li>Mail server;</li><li>Print server;</li><li>Proxy server;</li><li>Standalone server;</li><li>Web server.</li></ul>\r\n<span style=\"font-weight: bold;\">How do other computers connect to a server?</span>\r\nWith a local network, the server connects to a router or switch that all other computers on the network use. Once connected to the network, other computers can access that server and its features. For example, with a web server, a user could connect to the server to view a website, search, and communicate with other users on the network.\r\nAn Internet server works the same way as a local network server, but on a much larger scale. The server is assigned an IP address by InterNIC, or by a web host.\r\nUsually, users connect to a server using its domain name, which is registered with a domain name registrar. When users connect to the domain name (such as &quot;computerhope.com&quot;), the name is automatically translated to the server's IP address by a DNS resolver.\r\nThe domain name makes it easier for users to connect to the server because the name is easier to remember than an IP address. Also, domain names enable the server operator to change the IP address of the server without disrupting the way that users access the server. The domain name can always remain the same, even if the IP address changes.\r\n<span style=\"font-weight: bold;\">Where are servers stored?</span>\r\nIn a business or corporate environment, a server and other network equipment are often stored in a closet or glasshouse. These areas help isolate sensitive computers and equipment from people who should not have access to them.\r\nServers that are remote or not hosted on-site are located in a data center. With these types of servers, the hardware is managed by another company and configured remotely by you or your company.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Server.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5529,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Symantec.png","logo":true,"scheme":false,"title":"Symantec Critical System Protection","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":8,"alias":"symantec-critical-system-protection","companyTitle":"Symantec","companyTypes":["vendor"],"companyId":175,"companyAlias":"symantec","description":"Symantec Critical System Protection is a compact, behavioral security engine that provides comprehensive and in-depth security for your IoT devices. Based on the fixed-function and predictable nature of IoT devices, Critical System Protection can enact policies to define expected behavior of the system, allowing only nonmalicious and hygienic operations.\r\n<b>Features:</b>\r\n<b>Compact size </b>\r\nA kernel-level protection engine, Critical System Protection requires about 20 MB RAM on a Windows® platform and uses less than 1 percent of a typical CPU. \r\n<b>Application containment </b>\r\nUsing proprietary auto-isolation technology, Critical System Protection restricts applications to sandboxes that provide the least privilege access required on a per-application basis, without any code changes or functional limitations.\r\n<b>Application whitelisting </b>\r\nCritical System Protection provides the ability to whitelist applications within policies, allowing only named applications to run. In addition, you can specify policies for specific applications and application types. This ensures that even if an attacker obtains a compromised certificate, Critical System Protection will stop any attempt at an unapproved action. This highly granular control determines what any app can and can’t do.\r\n<b>Intrusion detection </b>\r\nCritical System Protection policies provide thousands of prebuilt rules that monitor and harden the complete operating system and require minimal tuning. They monitor files, settings, events, logs, application behavior, and more, essentially covering the entire system. This ensures the immediate detection of any attempted malware actions. \r\n<b>Intrusion prevention </b>\r\nCritical System Protection prevents intrusions from causing damage. It has granular control over the entire operating system, blocking any attempts at unauthorized behavior and rendering attackers powerless.\r\n<b>Zero-day attack prevention </b>\r\nZero-day exploits are security flaws that exist from the day of manufacturing, so they are already present when you purchase a device. Critical System Protection uses a prebuilt set of baseline policies to automatically confine known operating system components and restrict access only to required system resources. Additionally, the strategy of placing all unknown applications in least-privilege sandboxes prevents zero-day attacks from applications that are not known on the host machine.\r\n<b>Malware control in the network </b>\r\nCritical System Protection controls application access to networking. This is important because most malware tries to spread or download additional malware via the internet as soon as it is installed. Because Critical System Protection will not recognize malware, it will not provide network access. \r\n<b><i>Robust security </i></b>\r\n<ul> <li>Auto sandboxing: Jails processes, system, memory, OS, registry, Microsoft® PowerShell®, network, and other resources</li> <li>Broad compatibility: Supports any embedded/non-embedded/ POSReady Windows OS since Windows NT, 2000, XP, 7, 8, 10, Linux®, and QNX®, managed or unmanaged mode</li> <li>Complete protection: Provides multistage zero-day prevention, and intrusion prevention system and intrusion detection system configurations</li> <li>Automation Vendor Interoperability: CSP is lightweight enough to easily protect, but not interfere with day-to-day operations of SCADA/DCS controllers, HMIs, and robot controllers</li> </ul>","shortDescription":"Hardening Internet of Things & Operational Technology","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Symantec Critical System Protection","keywords":"","description":"Symantec Critical System Protection is a compact, behavioral security engine that provides comprehensive and in-depth security for your IoT devices. Based on the fixed-function and predictable nature of IoT devices, Critical System Protection can enact policie","og:title":"Symantec Critical System Protection","og:description":"Symantec Critical System Protection is a compact, behavioral security engine that provides comprehensive and in-depth security for your IoT devices. Based on the fixed-function and predictable nature of IoT devices, Critical System Protection can enact policie","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Symantec.png"},"eventUrl":"","translationId":5528,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":4796,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/microsoft_scsm.png","logo":true,"scheme":false,"title":"Microsoft System Center Service Manager (SCSM)","vendorVerified":0,"rating":"0.00","implementationsCount":2,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-system-center-service-manager-scsm","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"Microsoft System Center 2012 Service Manager (SCSM 2012) is a management product in the System Center 2012 suite that can help an enterprise automate and adapt its IT service management. SCSM includes built-in processes that address situations enterprises will come across, such as changing control, managing assets' lifecycles and resolving problems and incidents as they occur. The SCSM 2012 application consists of three tiers: a console, a data access module and a database.<br />Enterprises must take two important factors into consideration before deploying SCSM 2012. First, they must create and identify a domain account to use when setting up Service Manager. Second, they must create a user group in Active Directory Domain Services.<br />There a number of ways to deploy SCSM 2012, but there are three deployment options that receive the most attention: one virtual computer and one physical computer; two computers to host the management server and database; and four computers to host the management server and database.<br /><br />","shortDescription":"Microsoft System Center Service Manager is designed to improve and simplify IT support operations.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":13,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Service Manager (SCSM)","keywords":"","description":"Microsoft System Center 2012 Service Manager (SCSM 2012) is a management product in the System Center 2012 suite that can help an enterprise automate and adapt its IT service management. SCSM includes built-in processes that address situations enterprises will","og:title":"Microsoft System Center Service Manager (SCSM)","og:description":"Microsoft System Center 2012 Service Manager (SCSM 2012) is a management product in the System Center 2012 suite that can help an enterprise automate and adapt its IT service management. SCSM includes built-in processes that address situations enterprises will","og:image":"https://old.roi4cio.com/fileadmin/user_upload/microsoft_scsm.png"},"eventUrl":"","translationId":4797,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":4842,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/orchestrator_20121.jpg","logo":true,"scheme":false,"title":"Microsoft System Center Orchestrator","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-system-center-orchestrator","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"Microsoft System Center Orchestrator is a workflow automation software product that allows administrators to automate the monitoring and deployment of data center resources.<br /><br />Microsoft System Center Orchestrator was introduced as part of the Microsoft System Center 2012 suite as a rebranding of Microsoft’s previous workflow automation software, Opalis vNext. Orchestrator uses a drag and drop graphical interface to allow admins to define run books. Orchestrator translates these visual representations into .NET scripts, PowerShell or SSH commands to automate workflows. It is capable of managing multiple operating systems and can also handle VMware- and Citrix-based workflows.<br /><br />Microsoft offers add-ons for System Center Orchestrator that extend its functionality, including the Microsoft System Center 2012 Orchestrator Integration Toolkit and the Microsoft System Center 2012 Orchestrator Integration Pack.","shortDescription":"Microsoft System Center Orchestrator is a workflow automation software product that allows administrators to automate the monitoring and deployment of data center resources.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":13,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Orchestrator","keywords":"","description":"Microsoft System Center Orchestrator is a workflow automation software product that allows administrators to automate the monitoring and deployment of data center resources.<br /><br />Microsoft System Center Orchestrator was introduced as part of the Microsof","og:title":"Microsoft System Center Orchestrator","og:description":"Microsoft System Center Orchestrator is a workflow automation software product that allows administrators to automate the monitoring and deployment of data center resources.<br /><br />Microsoft System Center Orchestrator was introduced as part of the Microsof","og:image":"https://old.roi4cio.com/fileadmin/user_upload/orchestrator_20121.jpg"},"eventUrl":"","translationId":4843,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":4097,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/microsoft.png","logo":true,"scheme":false,"title":"Microsoft Bot Framework","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-bot-framework","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"Azure Bot Service enables you to build intelligent, enterprise-grade bots with ownership and control of your data. Begin with a simple Q&amp;A bot or build a sophisticated virtual assistant.\r\nUse comprehensive open-source SDK and tools to easily connect your bot to popular channels and devices. Give your bot the ability to speak, listen, and understand your users with native integration to Azure Cognitive Services.\r\n<span style=\"font-weight: bold;\">AI and natural language</span>\r\nCreate a bot with the ability to speak, listen, understand, and learn from your users with Azure Cognitive Services.\r\n<span style=\"font-weight: bold;\">Open &amp; Extensible</span>\r\nBenefit from open-source SDK and tools to build, test, and connect bots that interact naturally with users, wherever they are.\r\n<span style=\"font-weight: bold;\">Enterprise-grade solutions</span>\r\nBuild secure, global, scalable solutions that integrate with your existing IT ecosystem.\r\n<span style=\"font-weight: bold;\">Ownership and control</span>\r\nCreate an AI experience that can extend your brand and keep you in control of your own data.","shortDescription":"Microsoft Bot Framework is a comprehensive framework for building enterprise-grade conversational AI experiences.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":17,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Bot Framework","keywords":"","description":"Azure Bot Service enables you to build intelligent, enterprise-grade bots with ownership and control of your data. 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Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, although as of 2019, they are far short of being able to pass the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.\r\nThe term &quot;ChatterBot&quot; was originally coined by Michael Mauldin (creator of the first Verbot, Julia) in 1994 to describe these conversational programs. Today, most chatbots are accessed via virtual assistants such as Google Assistant and Amazon Alexa, via messaging apps such as Facebook Messenger or WeChat, or via individual organizations' apps and websites. Chatbots can be classified into usage categories such as conversational commerce (e-commerce via chat), analytics, communication, customer support, design, developer tools, education, entertainment, finance, food, games, health, HR, marketing, news, personal, productivity, shopping, social, sports, travel and utilities.\r\nBeyond chatbots, Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale.\r\nThe process of building, testing and deploying chatbots can be done on cloud-based chatbot development platforms offered by cloud Platform as a Service (PaaS) providers such as Oracle Cloud Platform SnatchBot and IBM Watson. These cloud platforms provide Natural Language Processing, Artificial Intelligence and Mobile Backend as a Service for chatbot development.\r\nSome Companies like Microsoft Azure and AARC are currently providing their Bot Engines through which chatbot Platforms or Software can be developed.","materialsDescription":"New tools designed to simplify the interaction between humans and computers have hit the market: Chatbots or Virtual Assistants. In banking, chatbots and virtual assistants are some of the industry’s newest tools designed to simplify the interaction between humans and computers.\r\n<span style=\"font-weight: bold;\">What is a chatbot?</span>\r\nA chatbot is artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.\r\n<span style=\"font-weight: bold;\">Why are chatbots important?</span>\r\nA chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question-Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical examples of Natural Language Processing applied in various enterprises’ end-use applications.\r\n<span style=\"font-weight: bold;\">How does a chatbot work?</span>\r\nThere are two different tasks at the core of a chatbot:\r\n<ol><li>user request analysis</li><li>returning the response</li></ol>\r\nUser request analysis: this is the first task that a chatbot performs. It analyzes the user’s request to identify the user intent and to extract relevant entities.\r\nThe ability to identify the user’s intent and extract data and relevant entities contained in the user’s request is the first condition and the most relevant step at the core of a chatbot: If you are not able to correctly understand the user’s request, you won’t be able to provide the correct answer.\r\nReturning the response: once the user’s intent has been identified, the chatbot must provide the most appropriate response for the user’s request. The answer may be:\r\n<ul><li>a generic and predefined text;</li><li>a text retrieved from a knowledge base that contains different answers;</li><li>a contextualized piece of information based on data the user has provided;</li><li>data stored in enterprise systems;</li><li>the result of an action that the chatbot performed by interacting with one or more backend application;</li><li>a disambiguating question that helps the chatbot to correctly understand the user’s request.</li></ul>\r\n<span style=\"font-weight: bold;\">In what is the benefit of chatbots?</span>\r\nChatbot applications streamline interactions between people and services, enhancing the customer experience. At the same time, they offer companies new opportunities to improve the customer's engagement process and operational efficiency by reducing the typical cost of customer service.\r\nTo be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training and optimizing the chatbot system.\r\n<span style=\"font-weight: bold;\">Which chatbot application is right for you?</span>\r\nThere are different approaches and tools that you can use to develop a chatbot. Depending on the use case you want to address, some chatbot technologies are more appropriate than others. In order to achieve the desired results, the combination of different AI forms such as natural language processing, machine learning, and semantic understanding may be the best option.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Chatbot_Development.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":4105,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/microsoft.png","logo":true,"scheme":false,"title":"Luis.ai","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":272,"alias":"luisai","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"<p>Language Understanding (LUIS) is a machine learning-based service to build natural language into apps, bots, and IoT devices. Quickly create enterprise-ready, custom models that continuously improve.</p>\r\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">Benefits:</span></span></p>\r\n<p><span style=\"font-weight: bold;\">Add natural language to your apps</span></p>\r\n<p>Designed to identify valuable information in conversations, LUIS interprets user goals (intents) and distills valuable information from sentences (entities), for a high quality, nuanced language model. LUIS integrates seamlessly with the Azure Bot Service, making it easy to create a sophisticated bot.</p>\r\n<p><span style=\"font-weight: bold;\">Quickly build a custom language solution</span></p>\r\n<p>Powerful developer tools are combined with customizable pre-built apps and entity dictionaries, such as Calendar, Music, and Devices, so you can build and deploy a solution more quickly. Dictionaries are mined from the collective knowledge of the web and supply billions of entries, helping your model to correctly identify valuable information from user conversations.</p>\r\n<p><span style=\"font-weight: bold;\">Always learning and improving</span></p>\r\n<p>Active learning is used to continuously improve the quality of natural language models. Once the model starts processing input, LUIS begins active learning, allowing you to constantly update and improve the model.</p>\r\n<p><span style=\"font-weight: bold;\">Enterprise-ready, available worldwide</span></p>\r\n<p>The service is ready to be deployed in commercial applications and can scale with enterprise quality and performance. The service meets international compliance standards, supports 13 languages and available worldwide, making it highly accessible around the world.</p>","shortDescription":"A machine learning-based service to build natural language into apps, bots, and IoT devices. Quickly create enterprise-ready, custom models that continuously improve.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Luis.ai","keywords":"","description":"<p>Language Understanding (LUIS) is a machine learning-based service to build natural language into apps, bots, and IoT devices. Quickly create enterprise-ready, custom models that continuously improve.</p>\r\n<p><span style=\"text-decoration: underline;\"><span s","og:title":"Luis.ai","og:description":"<p>Language Understanding (LUIS) is a machine learning-based service to build natural language into apps, bots, and IoT devices. Quickly create enterprise-ready, custom models that continuously improve.</p>\r\n<p><span style=\"text-decoration: underline;\"><span s","og:image":"https://old.roi4cio.com/fileadmin/user_upload/microsoft.png"},"eventUrl":"","translationId":4106,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":103,"title":"Chatbot Development"}],"testingArea":"","categories":[{"id":842,"title":"Chatbot Development","alias":"chatbot-development","description":"A chatbot is a piece of software that conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, although as of 2019, they are far short of being able to pass the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.\r\nThe term &quot;ChatterBot&quot; was originally coined by Michael Mauldin (creator of the first Verbot, Julia) in 1994 to describe these conversational programs. Today, most chatbots are accessed via virtual assistants such as Google Assistant and Amazon Alexa, via messaging apps such as Facebook Messenger or WeChat, or via individual organizations' apps and websites. Chatbots can be classified into usage categories such as conversational commerce (e-commerce via chat), analytics, communication, customer support, design, developer tools, education, entertainment, finance, food, games, health, HR, marketing, news, personal, productivity, shopping, social, sports, travel and utilities.\r\nBeyond chatbots, Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale.\r\nThe process of building, testing and deploying chatbots can be done on cloud-based chatbot development platforms offered by cloud Platform as a Service (PaaS) providers such as Oracle Cloud Platform SnatchBot and IBM Watson. These cloud platforms provide Natural Language Processing, Artificial Intelligence and Mobile Backend as a Service for chatbot development.\r\nSome Companies like Microsoft Azure and AARC are currently providing their Bot Engines through which chatbot Platforms or Software can be developed.","materialsDescription":"New tools designed to simplify the interaction between humans and computers have hit the market: Chatbots or Virtual Assistants. In banking, chatbots and virtual assistants are some of the industry’s newest tools designed to simplify the interaction between humans and computers.\r\n<span style=\"font-weight: bold;\">What is a chatbot?</span>\r\nA chatbot is artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.\r\n<span style=\"font-weight: bold;\">Why are chatbots important?</span>\r\nA chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question-Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical examples of Natural Language Processing applied in various enterprises’ end-use applications.\r\n<span style=\"font-weight: bold;\">How does a chatbot work?</span>\r\nThere are two different tasks at the core of a chatbot:\r\n<ol><li>user request analysis</li><li>returning the response</li></ol>\r\nUser request analysis: this is the first task that a chatbot performs. It analyzes the user’s request to identify the user intent and to extract relevant entities.\r\nThe ability to identify the user’s intent and extract data and relevant entities contained in the user’s request is the first condition and the most relevant step at the core of a chatbot: If you are not able to correctly understand the user’s request, you won’t be able to provide the correct answer.\r\nReturning the response: once the user’s intent has been identified, the chatbot must provide the most appropriate response for the user’s request. The answer may be:\r\n<ul><li>a generic and predefined text;</li><li>a text retrieved from a knowledge base that contains different answers;</li><li>a contextualized piece of information based on data the user has provided;</li><li>data stored in enterprise systems;</li><li>the result of an action that the chatbot performed by interacting with one or more backend application;</li><li>a disambiguating question that helps the chatbot to correctly understand the user’s request.</li></ul>\r\n<span style=\"font-weight: bold;\">In what is the benefit of chatbots?</span>\r\nChatbot applications streamline interactions between people and services, enhancing the customer experience. At the same time, they offer companies new opportunities to improve the customer's engagement process and operational efficiency by reducing the typical cost of customer service.\r\nTo be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training and optimizing the chatbot system.\r\n<span style=\"font-weight: bold;\">Which chatbot application is right for you?</span>\r\nThere are different approaches and tools that you can use to develop a chatbot. Depending on the use case you want to address, some chatbot technologies are more appropriate than others. In order to achieve the desired results, the combination of different AI forms such as natural language processing, machine learning, and semantic understanding may be the best option.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Chatbot_Development.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":778,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Surface_Laptop.jpg","logo":true,"scheme":false,"title":"Microsoft Surface Laptop","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-surface-laptop","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"Surface Laptop provides the perfect blend of texture, subtle details, and clean, elegant lines — plus the luxurious touch of our Signature Alcantara® material-covered keyboard.\r\nThe perfect balance of portability and performance.\r\nYou don’t have to choose between power and traveling light. At just 2.76 pounds, Surface Laptop gives you an ideal balance of both, plus all-day battery life.\r\nA stunning screen that responds to your touch.\r\nExperience faster, more natural navigation on the vibrant 13.5” PixelSense™ Display with immersive touchscreen. Enjoy more space for your ideas with an edge-to-edge display and ultra-thin bezel.\r\n\r\n","shortDescription":"Microsoft Surface Laptop is designed for Windows 10 S — streamlined for security and superior performance.2 Applications are delivered via the Windows Store, ensuring that they’re Microsoft verified.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":13,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Surface Laptop","keywords":"Laptop, Surface, touch, your, plus, perfect, balance, with","description":"Surface Laptop provides the perfect blend of texture, subtle details, and clean, elegant lines — plus the luxurious touch of our Signature Alcantara® material-covered keyboard.\r\nThe perfect balance of portability and performance.\r\nYou don’t have to choose betw","og:title":"Microsoft Surface Laptop","og:description":"Surface Laptop provides the perfect blend of texture, subtle details, and clean, elegant lines — plus the luxurious touch of our Signature Alcantara® material-covered keyboard.\r\nThe perfect balance of portability and performance.\r\nYou don’t have to choose betw","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Surface_Laptop.jpg"},"eventUrl":"","translationId":779,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1034,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Coco_Framework.png","logo":true,"scheme":false,"title":"Microsoft Coco Framework","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-coco-framework","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"Coco achieves this by designing specifically for confidential consortiums, where nodes and actors are explicitly declared and controlled. Based on these requirements, Coco presents an alternative approach to ledger construction, giving enterprises the scalability, distributed governance and enhanced confidentiality they need without sacrificing the inherent security and immutability they expect.\r\nLeveraging the power of existing blockchain protocols, trusted execution environments (TEEs) such as Intel SGX and Windows Virtual Secure Mode (VSM), distributed systems and cryptography, Coco enables enterprise-ready blockchain networks that deliver:\r\n\r\n<ul><li>Throughput and latency approaching database speeds.</li><li>Richer, more flexible, business-specific confidentiality models.</li><li>Network policy management through distributed governance.</li><li>Support for non-deterministic transactions.</li></ul>\r\nBy providing these capabilities, Coco offers a trusted foundation with which existing blockchain protocols can be integrated to deliver complete, enterprise-ready ledger solutions, opening up broad, high scale scenarios across industries, and furthering blockchain's ability to digital transform business.\r\nWe have already begun exploring Coco’s potential across a variety of industries, including retail, supply chain and financial services.\r\nWhether a customer is designing an end-to-end trade finance solution, using blockchain to ensure security at the edge or leveraging Enterprise Smart Contracts to drive back office efficiencies, Coco enables them to meet their enterprise requirements. Microsoft is the only cloud provider that delivers consistency across on-premises and the public cloud at hyperscale while providing access to the rich Azure ecosystem for the wide range of applications that will be built on top of blockchain as a shared data layer.\r\nAn open approach\r\nBy design, Coco is open and compatible with any blockchain protocol. Microsoft has already begun integrating Ethereum into Coco and we’re thrilled to announce that J.P. Morgan Chase, Intel and R3 have committed to integrating enterprise ledgers, Quorum, Hyperledger Sawtooth and Corda, respectively. This is just the beginning, and we look forward to exploring integration opportunities with other ledgers in the near future.\r\n","shortDescription":"Microsoft Coco Framework is an open-source system that enables high-scale, confidential blockchain networks that meet all key enterprise requirements—providing a means to accelerate production enterprise adoption of blockchain technology.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":14,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Coco Framework","keywords":"Coco, blockchain, that, with, distributed, Microsoft, across, existing","description":"Coco achieves this by designing specifically for confidential consortiums, where nodes and actors are explicitly declared and controlled. Based on these requirements, Coco presents an alternative approach to ledger construction, giving enterprises the scalabil","og:title":"Microsoft Coco Framework","og:description":"Coco achieves this by designing specifically for confidential consortiums, where nodes and actors are explicitly declared and controlled. Based on these requirements, Coco presents an alternative approach to ledger construction, giving enterprises the scalabil","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Coco_Framework.png"},"eventUrl":"","translationId":1035,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1546,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/data-warehouse.jpg","logo":true,"scheme":false,"title":"Azure Data Warehouse","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":272,"alias":"azure-data-warehouse","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"<p>Create a single center for all your data, be it structured, unstructured or streaming data.&nbsp;Provide work of such transformational decisions, as functions of business analytics, reports, the expanded analytics and analytics in real time.&nbsp;To easily get started, take advantage of the performance, flexibility, and security of Azure's fully managed services, such as SQL Azure and Azure Databricks.</p>\r\n<h2>Get rid of worries</h2>\r\n<h2><br /><span style=\"font-weight: normal;\">Built-in advanced security features include transparent data encryption, auditing, threat detection, integration with Azure Active Directory and virtual network endpoints.&nbsp;Azure services correspond to&nbsp;more than 50 industry and geographic&nbsp;certifications and are available worldwide in&nbsp;42 regions&nbsp;to store your data wherever your users are located.&nbsp;Finally, Microsoft offers financially secured service level agreements to spare you any hassle.</span></h2>","shortDescription":"Azure Data Warehouse - is a modern data storage from Microsoft","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":2,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Azure Data Warehouse","keywords":"","description":"<p>Create a single center for all your data, be it structured, unstructured or streaming data.&nbsp;Provide work of such transformational decisions, as functions of business analytics, reports, the expanded analytics and analytics in real time.&nbsp;To easily ","og:title":"Azure Data Warehouse","og:description":"<p>Create a single center for all your data, be it structured, unstructured or streaming data.&nbsp;Provide work of such transformational decisions, as functions of business analytics, reports, the expanded analytics and analytics in real time.&nbsp;To easily ","og:image":"https://old.roi4cio.com/fileadmin/user_upload/data-warehouse.jpg"},"eventUrl":"","translationId":1549,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":24,"title":"IaaS - storage"}],"testingArea":"","categories":[{"id":789,"title":"IaaS - storage","alias":"iaas-storage","description":"IaaS is an abbreviation that stands for Infrastructure as a Service (“infrastructure as a service”). This model provides for a cloud provider to provide the client with the necessary amount of computing resources - virtual servers, remote workstations, data warehouses, with or without the provision of software - and software deployment within the infrastructure remains the client's prerogative. In essence, IaaS is an alternative to renting physical servers, racks in the data center, operating systems; instead, the necessary resources are purchased with the ability to quickly scale them if necessary. In many cases, this model may be more profitable than the traditional purchase and installation of equipment, here are just a few examples:\r\n<ul><li>if the need for computing resources is not constant and can vary greatly depending on the period, and there is no desire to overpay for unused capacity;</li><li>when a company is just starting its way on the market and does not have working capital in order to buy all the necessary infrastructure - a frequent option among startups;</li><li>there is a rapid growth in business, and the network infrastructure must keep pace with it;</li><li>if you need to reduce the cost of purchasing and maintaining equipment;</li><li>when a new direction is launched, and it is necessary to test it without investing significant funds in resources.</li></ul>\r\nIaaS can be organized on the basis of a public or private cloud, as well as by combining two approaches - the so-called. “Hybrid cloud”, created using the appropriate software.","materialsDescription":" IaaS or Infrastructure as a service translated into Russian as “Infrastructure as a service”.\r\n&quot;Infrastructure&quot; in the case of IaaS, it can be virtual servers and networks, data warehouses, operating systems.\r\n“As a service” means that the cloud infrastructure components listed above are provided to you as a connected service.\r\nIaaS is a cloud infrastructure utilization model in which the computing power is provided to the client for independent management.\r\n<span style=\"font-weight: bold;\">What is the difference from PaaS and SaaS?</span>\r\nFrequently asked questions, what distinguishes IaaS, PaaS, SaaS from each other? What is the difference? Answering all questions, you decide to leave in the area of ​​responsibility of its IT specialists. It requires only time and financial costs for your business.\r\n<span style=\"font-weight: bold;\">Who is responsible for what?</span>\r\nIn the case of using IaaS models, a company can independently use resources: install and run software, exercise control over systems, applications, and virtual storage systems.\r\nFor example, networks, servers, servers and servers. The IaaS service provider manages its own software and operating system, middleware and applications, is responsible for the infrastructure during the purchase, installation and configuration.\r\n<span style=\"font-weight: bold;\">Why do companies choose IaaS?</span>\r\nScaling capabilities. All users have access to resources, and you must use all the resources you need.\r\nCost savings. As a rule, the use of cloud services costs the company less than buying its own infrastructure.\r\nMobility. Ability to work with conventional applications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IaaS_storage.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1550,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Azure-Virtual-machines.png","logo":true,"scheme":false,"title":"Azure Virtual Machines","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":272,"alias":"azure-virtual-machines","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"<p>Supporting Linux, Windows Server, SQL Server, Oracle, IBM, SAP and other platforms, Azure virtual machines provide the flexibility of virtualization for a wide range of computing solutions.&nbsp;All current-generation virtual machines include load balancing and autoscaling.&nbsp; <span style=\"color: #505050; font-family: 'Segoe UI', SegoeUI, 'Segoe WP', Tahoma, Arial, sans-serif; font-size: 15px; background-color: #ffffff;\"><br /></span>Azure Virtual Machines - is a proposal that includes various solutions, from an inexpensive B series to virtual machines with the latest GPU optimized for machine learning.&nbsp;It is designed to perform any workloads within any budget.</p>","shortDescription":"Azure Virtual Machines - is a computing service from Microsoft","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":12,"sellingCount":5,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Azure Virtual Machines","keywords":"","description":"<p>Supporting Linux, Windows Server, SQL Server, Oracle, IBM, SAP and other platforms, Azure virtual machines provide the flexibility of virtualization for a wide range of computing solutions.&nbsp;All current-generation virtual machines include load balancing","og:title":"Azure Virtual Machines","og:description":"<p>Supporting Linux, Windows Server, SQL Server, Oracle, IBM, SAP and other platforms, Azure virtual machines provide the flexibility of virtualization for a wide range of computing solutions.&nbsp;All current-generation virtual machines include load balancing","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Azure-Virtual-machines.png"},"eventUrl":"","translationId":1551,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":26,"title":"IaaS - computing"}],"testingArea":"","categories":[{"id":786,"title":"IaaS - computing","alias":"iaas-computing","description":"Cloud computing is the on demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. The term is generally used to describe data centers available to many users over the Internet. Large clouds, predominant today, often have functions distributed over multiple locations from central servers. If the connection to the user is relatively close, it may be designated an edge server.\r\nInfrastructure as a service (IaaS) are online services that provide high-level APIs used to dereference various low-level details of underlying network infrastructure like physical computing resources, location, data partitioning, scaling, security, backup etc. A hypervisor, such as Xen, Oracle VirtualBox, Oracle VM, KVM, VMware ESX/ESXi, or Hyper-V, LXD, runs the virtual machines as guests. Pools of hypervisors within the cloud operational system can support large numbers of virtual machines and the ability to scale services up and down according to customers' varying requirements.\r\nTypically IaaS involve the use of a cloud orchestration technology like Open Stack, Apache Cloudstack or Open Nebula. This manages the creation of a virtual machine and decides on which hypervisor (i.e. physical host) to start it, enables VM migration features between hosts, allocates storage volumes and attaches them to VMs, usage information for billing and lots more.\r\nAn alternative to hypervisors are Linux containers, which run in isolated partitions of a single Linux kernel running directly on the physical hardware. Linux cgroups and namespaces are the underlying Linux kernel technologies used to isolate, secure and manage the containers. Containerisation offers higher performance than virtualization, because there is no hypervisor overhead. Also, container capacity auto-scales dynamically with computing load, which eliminates the problem of over-provisioning and enables usage-based billing.\r\nIaaS clouds often offer additional resources such as a virtual-machine disk-image library, raw block storage, file or object storage, firewalls, load balancers, IP addresses, virtual local area networks (VLANs), and software bundles.\r\nThe NIST's definition of cloud computing defines Infrastructure as a Service as:\r\n<ul><li>The capability provided to the consumer is to provision processing, storage, networks, and other fundamental computing resources where the consumer is able to deploy and run arbitrary software, which can include operating systems and applications.</li><li>The consumer does not manage or control the underlying cloud infrastructure but has control over operating systems, storage, and deployed applications; and possibly limited control of select networking components (e.g., host firewalls).</li></ul>\r\nAccording to the Internet Engineering Task Force (IETF), the most basic cloud-service model is that of providers offering IT infrastructure — virtual machines and other resources — as a service to subscribers.\r\nIaaS-cloud providers supply these resources on-demand from their large pools of equipment installed in data centers. For wide-area connectivity, customers can use either the Internet or carrier clouds (dedicated virtual private networks). To deploy their applications, cloud users install operating-system images and their application software on the cloud infrastructure. In this model, the cloud user patches and maintains the operating systems and the application software. Cloud providers typically bill IaaS services on a utility computing basis: cost reflects the amount of resources allocated and consumed.","materialsDescription":" <span style=\"font-weight: bold; \">Cloud Computing Basics</span>\r\nWhether you are running applications that share photos to millions of mobile users or you’re supporting the critical operations of your business, a cloud services platform provides rapid access to flexible and low cost IT resources. With cloud computing, you don’t need to make large upfront investments in hardware and spend a lot of time on the heavy lifting of managing that hardware. Instead, you can provision exactly the right type and size of computing resources you need to power your newest bright idea or operate your IT department. You can access as many resources as you need, almost instantly, and only pay for what you use.\r\n<span style=\"font-weight: bold; \">How Does Cloud Computing Work?</span>\r\nCloud computing provides a simple way to access servers, storage, databases and a broad set of application services over the Internet. A Cloud services platform such as Amazon Web Services owns and maintains the network-connected hardware required for these application services, while you provision and use what you need via a web application.\r\n<span style=\"font-weight: bold; \">Six Advantages and Benefits of Cloud Computing</span>\r\n<span style=\"font-weight: bold; \">Trade capital expense for variable expense</span>\r\nInstead of having to invest heavily in data centers and servers before you know how you’re going to use them, you can only pay when you consume computing resources, and only pay for how much you consume.\r\n<span style=\"font-weight: bold; \">Benefit from massive economies of scale</span>\r\nBy using cloud computing, you can achieve a lower variable cost than you can get on your own. Because usage from hundreds of thousands of customers are aggregated in the cloud, providers can achieve higher economies of scale which translates into lower pay as you go prices.\r\n<span style=\"font-weight: bold; \">Stop guessing capacity</span>\r\nEliminate guessing on your infrastructure capacity needs. When you make a capacity decision prior to deploying an application, you often either end up sitting on expensive idle resources or dealing with limited capacity. With cloud computing, these problems go away. You can access as much or as little as you need, and scale up and down as required with only a few minutes notice.\r\n<span style=\"font-weight: bold; \">Increase speed and agility</span>\r\nIn a cloud computing environment, new IT resources are only ever a click away, which means you reduce the time it takes to make those resources available to your developers from weeks to just minutes. This results in a dramatic increase in agility for the organization, since the cost and time it takes to experiment and develop is significantly lower.\r\n<span style=\"font-weight: bold; \">Stop spending money on running and maintaining data centers</span>\r\nFocus on projects that differentiate your business, not the infrastructure. Cloud computing lets you focus on your own customers, rather than on the heavy lifting of racking, stacking and powering servers.\r\n<span style=\"font-weight: bold; \">Go global in minutes</span>\r\nEasily deploy your application in multiple regions around the world with just a few clicks. This means you can provide a lower latency and better experience for your customers simply and at minimal cost.\r\n<span style=\"font-weight: bold;\">Types of Cloud Computing</span>\r\nCloud computing has three main types that are commonly referred to as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Selecting the right type of cloud computing for your needs can help you strike the right balance of control and the avoidance of undifferentiated heavy lifting.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IaaS_computing.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3344,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Cloud_App_Security.jpg","logo":true,"scheme":false,"title":"Microsoft Cloud App Security","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-cloud-app-security","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"Microsoft Cloud App Security is a multimode Cloud Access Security Broker (CASB). It provides rich visibility, control over data travel, and sophisticated analytics to identify and combat cyberthreats across all your cloud services.\r\nMicrosoft Cloud App Security natively integrates with leading Microsoft solutions. It is designed with security professionals in mind—providing simple deployment, centralized management, and innovative automation capabilities.\r\n<span style=\"font-weight: bold;\">FEATURES:</span>\r\n<span style=\"font-weight: bold;\">Discover and control the use of Shadow IT</span>\r\nIdentify cloud apps and services used by your organization. Assess their risk levels and business readiness of &gt;16,000 apps against &gt;70 risk and start managing them to ensure security and compliance.\r\n<span style=\"font-weight: bold;\">Protect your sensitive information anywhere in the cloud</span>\r\nUnderstand, classify and protect the exposure of sensitive information at rest, or leverage out-of-the box policies and automated processes to apply controls in real-time - across all your cloud apps.\r\n<span style=\"font-weight: bold;\">Protect against cyberthreats and anomalies</span>\r\nDetect unusual behavior across cloud apps to identify ransomware, compromised users or rogue applications, analyze high-risk usage and remediate automatically to limit the risk to your organization.\r\n<span style=\"font-weight: bold;\">Assess the compliance of your cloud apps</span>\r\nAssess if your cloud apps meet relevant compliance requirements including regulatory compliance and industry standards. Prevent data leaks to non-compliant apps, and limit access to regulated data.","shortDescription":"Microsoft Cloud App Security provides rich visibility, control over data travel, and sophisticated analytics to identify and combat cyberthreats across all your cloud services.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Cloud App Security","keywords":"","description":"Microsoft Cloud App Security is a multimode Cloud Access Security Broker (CASB). It provides rich visibility, control over data travel, and sophisticated analytics to identify and combat cyberthreats across all your cloud services.\r\nMicrosoft Cloud App Securit","og:title":"Microsoft Cloud App Security","og:description":"Microsoft Cloud App Security is a multimode Cloud Access Security Broker (CASB). It provides rich visibility, control over data travel, and sophisticated analytics to identify and combat cyberthreats across all your cloud services.\r\nMicrosoft Cloud App Securit","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Cloud_App_Security.jpg"},"eventUrl":"","translationId":3345,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":95,"title":"Cloud Access Security Broker (CASB)"}],"testingArea":"","categories":[{"id":832,"title":"CASB - Cloud Access Security Broker","alias":"casb-cloud-access-security-broker","description":"A cloud access security broker (CASB) (sometimes pronounced cas-bee) is on-premises or cloud-based software that sits between cloud service users and cloud applications, and monitors all activity and enforces security policies. A CASB can offer a variety of services, including but not limited to monitoring user activity, warning administrators about potentially hazardous actions, enforcing security policy compliance, and automatically preventing malware.\r\nA CASB may deliver security, the management or both. Broadly speaking, &quot;security&quot; is the prevention of high-risk events, whilst &quot;management&quot; is the monitoring and mitigation of high-risk events.\r\nCASBs that deliver security must be in the path of data access, between the user and the cloud. Architecturally, this might be achieved with proxy agents on each end-point device, or in agentless fashion without requiring any configuration on each device. Agentless CASB allows for rapid deployment and delivers security on all devices, company-managed or unmanaged BYOD. Agentless CASB also respects user privacy, inspecting only corporate data. Agent-based CASB is difficult to deploy and effective only on devices that are managed by the corporation. Agent-based CASB typically inspects both corporate and personal data.\r\nCASBs that deliver management may use APIs to inspect data and activity in the cloud to alert of risky events after the fact. Another management capability of a CASB is to inspect firewall or proxy logs for the usage of cloud applications.","materialsDescription":"<span style=\"font-weight: bold;\">What is CASB?</span> A Cloud Access Security Broker (CASB) is a policy enforcement point that secures data &amp; apps in the cloud and on any device, anywhere.\r\n<span style=\"font-weight: bold;\">What is the difference between security and management?</span> Security is preventing risky events from happening, management is cleaning up after high-risk events.\r\n<span style=\"font-weight: bold;\">What is Shadow IT?</span> Cloud applications used by business users without IT oversight, also known as unmanaged apps.\r\n<span style=\"font-weight: bold;\">What are managed apps?</span> Cloud Applications that are managed by IT, e.g.Office 365.\r\n<span style=\"font-weight: bold;\">What are the types of CASB?</span> Three types of Cloud Access Security Broker\r\n<ul><li>a) API-only CASB offer basic management</li><li>b) multi-mode first-gen CASB offer management &amp; security</li><li>c) Next-Gen CASB deliver management, security &amp; Zero-Day protection.</li></ul>\r\n<span style=\"font-weight: bold;\">What is a forward proxy?</span> A proxy where traffic must be forwarded by the end-point Such proxies requires agents and configuration on client devices.\r\n<span style=\"font-weight: bold;\">What is a reverse proxy?</span> A proxy where traffic is automatically routed, requiring no agent or configuration on the end-point.\r\n<span style=\"font-weight: bold;\">What is AJAX-VM?</span> Acronym for &quot;Adaptive Javascript and XML- Virtual Machine.&quot; AJAX-VM virtualizes cloud apps on the fly so they can be proxied without agents. Reverse-proxy CASB are brittle without AJAX-VM and break frequently with app changes.\r\n<span style=\"font-weight: bold;\">What are the types of CASB architecture?</span> There are three types of CASB architecture: API-only, forward proxy, and reverse proxy. Some CASB are API-only, others API and forward proxy. Next-Gen CASBs offer all three with AJAX-VM.\r\n<span style=\"font-weight: bold;\">What is CASB encryption?</span>&nbsp; Encryption/decryption of data prior to upload/download to a cloud application.\r\n <span style=\"font-weight: bold;\">What is searchable encryption?</span> An encryption system that combines full encryption with a clear-text index to enable search and sort without compromising encryption strength.\r\n<span style=\"font-weight: bold;\">What is tokenization?</span> Obfuscation by encoding each input string as a unique output string.\r\n<span style=\"font-weight: bold;\">What is agentless MDM?</span> Mobile security for BYOD that does not require agents. Easy to deploy and has no access to personal data or apps, thereby preserving user privacy.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_CASB.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3090,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Project.jpg","logo":true,"scheme":false,"title":"Microsoft Project","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-project","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"<p>Microsoft Project is a project management system and a way to optimize portfolio management, which allows you to plan and control project activities of organizations.</p>\r\n<p>Compared with other similar programs, the MS Project is considered the most common and &ldquo;easy&rdquo; to refer to the initial level of project management software with a classic standard office interface. In the single-user and small solutions market, the software product takes about 80% (about 20 million people use it).</p>\r\n<p>It is believed that as an integrated set of methods, processes and tools for planning and monitoring projects, MS Project is more often used in the implementation of relatively small project ideas. However, the existence of several paid options - basic, professional and advanced - when choosing the most complete functionality allows you to significantly expand the capabilities of the program compared to the basic version.</p>\r\n<p>Another focus of the \"detuning\" is the specialization of the product. Among such software, Primavera is popular, which is widespread in the field of engineering and construction projects as a means of calendar-network planning, which allows to take into account financial, material and labor resources in medium and large projects. Basecamp software cloud tool is considered the main competitor in the segment of ultra-light management decisions. At the same time, Microsoft has also been offering a cloud version of its product since 2013.</p>\r\n<p>In addition to the cloud application, several products are available under the Project brand:</p>\r\n<ol>\r\n<li>Project Standard allows for individual planning for small projects.</li>\r\n<li>Corporate management is carried out with the help of a special platform, including:</li>\r\n</ol>\r\n<ul>\r\n<li>Project Server,</li>\r\n<li>the corporate version of Project Professional, where collaborative tools (Project Server and SharePoint Foundation / Server) are added to the capabilities of the Standard version,</li>\r\n<li>the technology of the web interface of the reporting of executives on the progress of tasks, for viewing project portfolios and other collaboration (Project Web Access).</li>\r\n</ul>\r\n<p>Source: <a href=\"https://finswin.com/projects/instrumenty/microsoft-project.html\" target=\"_blank\" rel=\"noopener\">finswin.com/projects/instrumenty/microsoft-project.html</a></p>","shortDescription":"Microsoft Project is a project management system and a way to optimize portfolio management, which allows you to plan and control project activities of organizations.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":14,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Project","keywords":"","description":"<p>Microsoft Project is a project management system and a way to optimize portfolio management, which allows you to plan and control project activities of organizations.</p>\r\n<p>Compared with other similar programs, the MS Project is considered the most common","og:title":"Microsoft Project","og:description":"<p>Microsoft Project is a project management system and a way to optimize portfolio management, which allows you to plan and control project activities of organizations.</p>\r\n<p>Compared with other similar programs, the MS Project is considered the most common","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Project.jpg"},"eventUrl":"","translationId":3091,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":81,"title":"Project and Portfolio Management"}],"testingArea":"","categories":[{"id":363,"title":"Project and Portfolio Management","alias":"project-and-portfolio-management","description":"<span style=\"font-weight: bold;\">Project Portfolio Management (PPM)</span> is the centralized management of the processes, methods, and technologies used by project managers and project management offices (PMOs) to analyze and collectively manage current or proposed projects based on numerous key characteristics. The objectives of PPM are to determine the optimal resource mix for delivery and to schedule activities to best achieve an organization’s operational and financial goals, while honouring constraints imposed by customers, strategic objectives, or external real-world factors. The International standard defines the framework of the Project Portfolio Management.\r\nPPM provides program and project managers in large, program/project-driven organizations with the capabilities needed to manage the time, resources, skills, and budgets necessary to accomplish all interrelated tasks. It provides a framework for issue resolution and risk mitigation, as well as the centralized visibility to help planning and scheduling teams to identify the fastest, cheapest, or most suitable approach to deliver projects and programs. Portfolio Managers define Key Performance Indicators and the strategy for their portfolio.\r\n<span style=\"font-style: italic;\">Pipeline Management.</span> Pipeline management involves steps to ensure that an adequate number of project proposals are not generated and not evaluated to determine whether (and how) a set of projects in the portfolio can be executed with finite development resources in a specified time. There are three major sub-components to pipeline management: ideation, work intake processes, and Phase-Gate reviews. Fundamental to pipeline management is the ability to align the decision-making process for estimating and selecting new capital investment projects with the strategic plan.\r\n<span style=\"font-style: italic;\">Resource Manager.</span> The focus on the efficient and effective deployment of an organization’s resources where and when they are needed. These can include financial resources, inventory, human resources, technical skills, production, and design. In addition to project-level resource allocation, users can also model ‘what-if’ resource scenarios, and extend this view across the portfolio.\r\n<span style=\"font-style: italic;\">Change Control.</span> The capture and prioritization of change requests that can include new requirements, features, functions, operational constraints, regulatory demands, and technical enhancements. PPM provides a central repository for these change requests and the ability to match available resources to evolving demand within the financial and operational constraints of individual projects.\r\n<span style=\"font-style: italic;\">Financial Management.</span> With PPM, the Office of Finance can improve their accuracy for estimating and managing the financial resources of a project or group of projects. In addition, the value of projects can be demonstrated in relation to the strategic objectives and priorities of the organization through financial controls and to assess progress through earned value and other project financial techniques.\r\n<span style=\"font-style: italic;\">Risk Management.</span> An analysis of the risk sensitivities residing within each project, as the basis for determining confidence levels across the portfolio. The integration of cost and schedule risk management with techniques for determining contingency and risk response plans, enable organizations to gain an objective view of project uncertainties.","materialsDescription":" <span style=\"font-weight: bold;\">What’s the difference between Project Management and Project Portfolio Management?</span>\r\nProject management is focused on an individual project, making sure it achieves its objectives and adheres to cost schedule baselines and performance standards. Project portfolio management, on the other hand, takes into consideration all the projects within a portfolio. The primary objective here is to select and maintain the appropriate mix of projects and to assess the costs, risks, and returns of running these projects in relation to how they match with organizational goals. Simply put, project management is about doing the project right, project portfolio management is about doing the right projects.\r\n<span style=\"font-weight: bold;\">What Problems Can Project Portfolio Management Address?</span>\r\nProject Portfolio Management helps companies avoid project overload and work on projects that are not aligned with the ultimate vision. In other words, project portfolio management helps companies to work towards their goals without getting sidetracked by too many shiny pennies (ie. projects that appear to be enticing but actually drain their resources for little return).\r\n<span style=\"font-weight: bold;\">How does Project Portfolio Management help with new product development?</span>\r\nProject Portfolio Management supports companies in assessing, evaluating and ranking new product ideas before they become projects, so that time, money and human resources can be spent working on projects that support strategic objectives. This becomes increasingly important and relevant for companies that receive dozens if not hundreds of project proposals.\r\n<span style=\"font-weight: bold;\">What are the key elements of successful portfolio management?</span>\r\nGoals, objectives, governance, approval processes and monitoring portfolio performance.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Project_and_Portfolio_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1044,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/microsoft.png","logo":true,"scheme":false,"title":"Microsoft System Center Virtual Machine Manager Analytics solution","vendorVerified":0,"rating":"2.00","implementationsCount":2,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-system-center-virtual-machine-manager-analytics-solution","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"The Virtual Machine Manager Analytics solution comes with some built-in reports with preconfigured data visualizations so you can easily get started with frequently used queries, such as:\r\n\r\n<ul><li>Distribution of failed jobs across VMM instances to easily scope down the broken instances.</li><li>Distribution of failures over time to find sudden spikes, and to help with correlating the cause and failures.</li><li>Distribution of failed jobs and errors to help with identifying the most error-prone jobs and the cause.</li><li>Distribution of the job runtime across different runs to identify the sluggish and error-prone jobs.</li></ul>\r\nThese are just a few examples of the possibilities with Virtual Machine Manager Analytics. Because the solution is open-source, we are looking forward to contributions from the community for other data visualizations.\r\nFurther, the data from System Center Virtual Machine Manager can be combined with several features in OMS for compelling use cases, including:\r\n<ul><li>Bring together the jobs data from multiple VMM instances to a single OMS workspace. With a view, now you can keep an eye on job details for all your VMM instances together.</li><li>Configure your OMS alerts with VMM jobs information to raise notifications for completion or failure of VMM jobs, and inform the appropriate teams.</li><li>Correlate VMM job data with other events in OMS log analytics for faster troubleshooting of failures. You can easily identify the possible causes of sudden failures on a VMM machine by correlating the VMM job logs with information from solutions like Change Tracking and Hyper-V management solutions.</li><li>Use Azure Automation runbooks with VMM job data to help enable automatic remediation for known or frequent issues.</li></ul>","shortDescription":"Virtual Machine Manager Analytics is an open-source solution that can be included in your OMS workspace. This solution brings in the job data of your on-premises VMM instances to the log analytics in OMS. VMM admins can then use this versatile platform to construct queries for searching the relevant data and creating data visualizations.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Virtual Machine Manager Analytics solution","keywords":"with, jobs, data, failures, Distribution, instances, Manager, from","description":"The Virtual Machine Manager Analytics solution comes with some built-in reports with preconfigured data visualizations so you can easily get started with frequently used queries, such as:\r\n\r\n<ul><li>Distribution of failed jobs across VMM instances to easily sc","og:title":"Microsoft System Center Virtual Machine Manager Analytics solution","og:description":"The Virtual Machine Manager Analytics solution comes with some built-in reports with preconfigured data visualizations so you can easily get started with frequently used queries, such as:\r\n\r\n<ul><li>Distribution of failed jobs across VMM instances to easily sc","og:image":"https://old.roi4cio.com/fileadmin/user_upload/microsoft.png"},"eventUrl":"","translationId":1045,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":2,"title":"Virtual machine and cloud system software","alias":"virtual-machine-and-cloud-system-software","description":" A virtual machine (VM) is a software-based computer that exists within another computer’s operating system, often used for the purposes of testing, backing up data, or running SaaS applications. To fully grasp how VMs work, it’s important to first understand how computer software and hardware are typically integrated by an operating system.\r\n&quot;The cloud&quot; refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world. By using cloud computing, users and companies don't have to manage physical servers themselves or run software applications on their own machines.\r\nThe cloud enables users to access the same files and applications from almost any device, because the computing and storage take place on servers in a data center, instead of locally on the user device. This is why a user can log into their Instagram account on a new phone after their old phone breaks and still find their old account in place, with all their photos, videos, and conversation history. It works the same way with cloud email providers like Gmail or Microsoft Office 365, and with cloud storage providers like Dropbox or Google Drive.\r\nFor businesses, switching to cloud computing removes some IT costs and overhead: for instance, they no longer need to update and maintain their own servers, as the cloud vendor they are using will do that. This especially makes an impact on small businesses that may not have been able to afford their own internal infrastructure but can outsource their infrastructure needs affordably via the cloud. The cloud can also make it easier for companies to operate internationally because employees and customers can access the same files and applications from any location.\r\nSeveral cloud providers offer virtual machines to their customers. These virtual machines typically live on powerful servers that can act as a host to multiple VMs and can be used for a variety of reasons that wouldn’t be practical with a locally-hosted VM. These include:\r\n<ul><li>Running SaaS applications - Software-as-a-Service, or SaaS for short, is a cloud-based method of providing software to users. SaaS users subscribe to an application rather than purchasing it once and installing it. These applications are generally served to the user over the Internet. Often, it is virtual machines in the cloud that are doing the computation for SaaS applications as well as delivering them to users. If the cloud provider has a geographically distributed network edge, then the application will run closer to the user, resulting in faster performance.</li><li>Backing up data - Cloud-based VM services are very popular for backing up data because the data can be accessed from anywhere. Plus, cloud VMs provide better redundancy, require less maintenance, and generally scale better than physical data centers. (For example, it’s generally fairly easy to buy an extra gigabyte of storage space from a cloud VM provider, but much more difficult to build a new local data server for that extra gigabyte of data.)</li><li>Hosting services like email and access management - Hosting these services on cloud VMs is generally faster and more cost-effective, and helps minimize maintenance and offload security concerns as well.</li></ul>","materialsDescription":"What is an operating system?\r\nTraditional computers are built out of physical hardware, including hard disk drives, processor chips, RAM, etc. In order to utilize this hardware, computers rely on a type of software known as an operating system (OS). Some common examples of OSes are Mac OSX, Microsoft Windows, Linux, and Android.\r\nThe OS is what manages the computer’s hardware in ways that are useful to the user. For example, if the user wants to access the Internet, the OS directs the network interface card to make the connection. If the user wants to download a file, the OS will partition space on the hard drive for that file. The OS also runs and manages other pieces of software. For example, it can run a web browser and provide the browser with enough random access memory (RAM) to operate smoothly. Typically, operating systems exist within a physical computer at a one-to-one ratio; for each machine, there is a single OS managing its physical resources.\r\n<span style=\"font-weight: bold;\">Can you have two or more operating systems on one computer?</span>\r\nSome users want to be able to run multiple operating systems simultaneously on one computer, either for testing or one of the other reasons listed in the section below. This can be achieved through a process called virtualization. In virtualization, a piece of software behaves as if it were an independent computer. This piece of software is called a virtual machine, also known as a ‘guest’ computer. (The computer on which the VM is running is called the ‘host’.) The guest has an OS as well as its own virtual hardware.\r\n‘Virtual hardware’ may sound like a bit of an oxymoron, but it works by mapping to real hardware on the host computer. For example, the VM’s ‘hard drive’ is really just a file on the host computer’s hard drive. When the VM wants to save a new file, it actually has to communicate with the host OS, which will write this file to the host hard drive. Because virtual hardware must perform this added step of negotiating with the host to access hardware resources, virtual machines can’t run quite as fast as their host computers.\r\nWith virtualization, one computer can run two or more operating systems. The number of VMs that can run on one host is limited only by the host’s available resources. The user can run the OS of a VM in a window like any other program, or they can run it in fullscreen so that it looks and feels like a genuine host OS.\r\n <span style=\"font-weight: bold; \">What are virtual machines used for?</span>\r\nSome of the most popular reasons people run virtual machines include:\r\n<span style=\"font-weight: bold; \">Testing</span> - Oftentimes software developers want to be able to test their applications in different environments. They can use virtual machines to run their applications in various OSes on one computer. This is simpler and more cost-effective than having to test on several different physical machines.\r\n<span style=\"font-weight: bold; \">Running software designed for other OSes</span> - Although certain software applications are only available for a single platform, a VM can run software designed for a different OS. For example, a Mac user who wants to run software designed for Windows can run a Windows VM on their Mac host.\r\n<span style=\"font-weight: bold; \">Running outdated software</span> - Some pieces of older software can’t be run in modern OSes. Users who want to run these applications can run an old OS on a virtual machine.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Virtual_machine_and_cloud_system_software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3362,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/CloudSOC_Cloud_Access_Security_Broker__CASB_.png","logo":true,"scheme":false,"title":"Symantec CloudSOC Cloud Access Security Broker (CASB)","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":8,"alias":"symantec-cloudsoc-cloud-access-security-broker-casb","companyTitle":"Symantec","companyTypes":["vendor"],"companyId":175,"companyAlias":"symantec","description":"Stay secure and compliant when using sanctioned and unsanctioned cloud apps and services on SaaS, PaaS, and IaaS platforms. Get unequaled cloud app security with the deepest visibility, tightest data security, and strongest threat protection from the CASB vendor named a Leader by Gartner and Forrester.\r\n<span style=\"font-weight: bold;\">Protect SaaS, PaaS, and IaaS Accounts from Misuse, Threats, and Data Loss</span>\r\nConfidently use cloud applications and services with CloudSOC.\r\n<span style=\"font-weight: bold;\">Govern Sanctioned and Unsanctioned Cloud Service Use</span>\r\nProtect your accounts, users, and data across the full range of cloud apps.\r\n<span style=\"font-weight: bold;\">Integrated Cyber Defense with CASB 2.0</span>\r\nAdd DLP, SWG, endpoint protection, and more to your CASB security hub.\r\n<span style=\"font-weight: bold;\">Manage Your Security Posture for Regulatory Compliance</span>\r\nCloud Workload Assurance for IaaS.\r\n<span style=\"font-weight: bold;\">Managed Cloud Defense: Security Monitoring Expertise</span>\r\nCyber warriors trained for the cloud.","shortDescription":"CloudSOC - security without compromise: the broadest, deepest protection for the public cloud.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Symantec CloudSOC Cloud Access Security Broker (CASB)","keywords":"","description":"Stay secure and compliant when using sanctioned and unsanctioned cloud apps and services on SaaS, PaaS, and IaaS platforms. Get unequaled cloud app security with the deepest visibility, tightest data security, and strongest threat protection from the CASB vend","og:title":"Symantec CloudSOC Cloud Access Security Broker (CASB)","og:description":"Stay secure and compliant when using sanctioned and unsanctioned cloud apps and services on SaaS, PaaS, and IaaS platforms. Get unequaled cloud app security with the deepest visibility, tightest data security, and strongest threat protection from the CASB vend","og:image":"https://old.roi4cio.com/fileadmin/user_upload/CloudSOC_Cloud_Access_Security_Broker__CASB_.png"},"eventUrl":"","translationId":3363,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":95,"title":"Cloud Access Security Broker (CASB)"}],"testingArea":"","categories":[{"id":832,"title":"CASB - Cloud Access Security Broker","alias":"casb-cloud-access-security-broker","description":"A cloud access security broker (CASB) (sometimes pronounced cas-bee) is on-premises or cloud-based software that sits between cloud service users and cloud applications, and monitors all activity and enforces security policies. A CASB can offer a variety of services, including but not limited to monitoring user activity, warning administrators about potentially hazardous actions, enforcing security policy compliance, and automatically preventing malware.\r\nA CASB may deliver security, the management or both. Broadly speaking, &quot;security&quot; is the prevention of high-risk events, whilst &quot;management&quot; is the monitoring and mitigation of high-risk events.\r\nCASBs that deliver security must be in the path of data access, between the user and the cloud. Architecturally, this might be achieved with proxy agents on each end-point device, or in agentless fashion without requiring any configuration on each device. Agentless CASB allows for rapid deployment and delivers security on all devices, company-managed or unmanaged BYOD. Agentless CASB also respects user privacy, inspecting only corporate data. Agent-based CASB is difficult to deploy and effective only on devices that are managed by the corporation. Agent-based CASB typically inspects both corporate and personal data.\r\nCASBs that deliver management may use APIs to inspect data and activity in the cloud to alert of risky events after the fact. Another management capability of a CASB is to inspect firewall or proxy logs for the usage of cloud applications.","materialsDescription":"<span style=\"font-weight: bold;\">What is CASB?</span> A Cloud Access Security Broker (CASB) is a policy enforcement point that secures data &amp; apps in the cloud and on any device, anywhere.\r\n<span style=\"font-weight: bold;\">What is the difference between security and management?</span> Security is preventing risky events from happening, management is cleaning up after high-risk events.\r\n<span style=\"font-weight: bold;\">What is Shadow IT?</span> Cloud applications used by business users without IT oversight, also known as unmanaged apps.\r\n<span style=\"font-weight: bold;\">What are managed apps?</span> Cloud Applications that are managed by IT, e.g.Office 365.\r\n<span style=\"font-weight: bold;\">What are the types of CASB?</span> Three types of Cloud Access Security Broker\r\n<ul><li>a) API-only CASB offer basic management</li><li>b) multi-mode first-gen CASB offer management &amp; security</li><li>c) Next-Gen CASB deliver management, security &amp; Zero-Day protection.</li></ul>\r\n<span style=\"font-weight: bold;\">What is a forward proxy?</span> A proxy where traffic must be forwarded by the end-point Such proxies requires agents and configuration on client devices.\r\n<span style=\"font-weight: bold;\">What is a reverse proxy?</span> A proxy where traffic is automatically routed, requiring no agent or configuration on the end-point.\r\n<span style=\"font-weight: bold;\">What is AJAX-VM?</span> Acronym for &quot;Adaptive Javascript and XML- Virtual Machine.&quot; AJAX-VM virtualizes cloud apps on the fly so they can be proxied without agents. Reverse-proxy CASB are brittle without AJAX-VM and break frequently with app changes.\r\n<span style=\"font-weight: bold;\">What are the types of CASB architecture?</span> There are three types of CASB architecture: API-only, forward proxy, and reverse proxy. Some CASB are API-only, others API and forward proxy. Next-Gen CASBs offer all three with AJAX-VM.\r\n<span style=\"font-weight: bold;\">What is CASB encryption?</span>&nbsp; Encryption/decryption of data prior to upload/download to a cloud application.\r\n <span style=\"font-weight: bold;\">What is searchable encryption?</span> An encryption system that combines full encryption with a clear-text index to enable search and sort without compromising encryption strength.\r\n<span style=\"font-weight: bold;\">What is tokenization?</span> Obfuscation by encoding each input string as a unique output string.\r\n<span style=\"font-weight: bold;\">What is agentless MDM?</span> Mobile security for BYOD that does not require agents. Easy to deploy and has no access to personal data or apps, thereby preserving user privacy.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_CASB.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1575,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Dynamics_365.png","logo":true,"scheme":false,"title":"Microsoft Dynamics 365","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-dynamics-365","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Sales</span></p>\r\n<p>Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Retail</span></p>\r\n<p>Create personalized shopping experiences that unify digital, in-store, and back office operations.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Customer Service</span></p>\r\n<p>Exceed customer expectations across self and assisted support with empowered agents that deliver personalized experiences.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Field Service</span></p>\r\n<p>Serve customers better through proactive maintenance, predictive scheduling, and first-time fix.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Project Service Automation</span></p>\r\n<p>Deliver customer projects on-time, within budget, and become a trusted advisor.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Finance and Operations</span></p>\r\n<p>Modernize your business operations across finance, manufacturing, and supply chain to drive new growth.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Talent</span></p>\r\n<p>Attract the right people and seamlessly onboard, engage, and grow your talent.</p>\r\n<p><span style=\"font-weight: bold;\">Adobe Marketing Cloud</span></p>\r\n<p>Deliver personalized experiences throughout your marketing and sales engagements at scale with Dynamics 365 and Adobe.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Marketing</span></p>\r\n<p>Increase demand by automating tasks from multi-channel campaigns to events with an application built on the same platform as Dynamics 365 for Sales.</p>\r\n","shortDescription":"Microsoft Dynamics 365 is unified CRM and ERP capabilities — modern, intelligent cloud applications that help move your business forward.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Dynamics 365","keywords":"","description":"\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Sales</span></p>\r\n<p>Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Retail</span></p>\r\n<p>","og:title":"Microsoft Dynamics 365","og:description":"\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Sales</span></p>\r\n<p>Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Retail</span></p>\r\n<p>","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Dynamics_365.png"},"eventUrl":"","translationId":1576,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":3,"title":"CRM"}],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":826,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Skype_novoe_pokolenie.png","logo":true,"scheme":false,"title":"The next generation of Skype","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":272,"alias":"the-next-generation-of-skype","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"The next generation of Skype will be available on devices with Android and iOS in June 2017. Versions for Windows and Mac will be released by the end of 2017.\r\nNew Skype made a group of chat more personalized with color settings, add-ons and bots. With the \"Search\" panel in the spotlight. New Skype feature: Highlights. The main features allow you to create a highlight of your day with photos and videos so you can share everyday moments.&nbsp;","shortDescription":"Skype is software for making individual and group voice and free video calls, sending messages and files to other Skype users.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":4,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"The next generation of Skype","keywords":"Skype, with, 2017, generation, next, will, features, allow","description":"The next generation of Skype will be available on devices with Android and iOS in June 2017. Versions for Windows and Mac will be released by the end of 2017.\r\nNew Skype made a group of chat more personalized with color settings, add-ons and bots. With the \"Se","og:title":"The next generation of Skype","og:description":"The next generation of Skype will be available on devices with Android and iOS in June 2017. Versions for Windows and Mac will be released by the end of 2017.\r\nNew Skype made a group of chat more personalized with color settings, add-ons and bots. With the \"Se","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Skype_novoe_pokolenie.png"},"eventUrl":"","translationId":827,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":56,"title":"Web Conferencing Applications"}],"testingArea":"","categories":[{"id":367,"title":"Web Conferencing Applications","alias":"web-conferencing-applications","description":" Web conferencing is the common name for technology and tools for online meetings and real-time collaboration. Web conferencing allows you to conduct online presentations, collaborate on documents and applications, view websites, videos, images.\r\nWeb conferences, as a rule, are Internet services that require the installation of a client program on each participant’s computer. Some services also provide access to a web conference via a browser using flash, java or a special plug-in.\r\nServices for web conferencing can include features and tools such as screen sharing (screen sharing or individual applications), whiteboard (interactive whiteboard), the ability to show web presentations, co-browsing (the ability to synchronously browse web pages), tools for annotations, monitoring the presence of participants, text chat, integrated VoIP communication, video communication, the ability to change the leader, the ability to give control over the mouse and keyboard, meeting moderation tools, feedback collection tools (on example, polls), tools for scheduling and inviting participants, the ability to record the progress of a web conference.\r\nOften, web conferencing is used with Internet services for audio and video calls (for example, Skype) or they provide conference calling via a regular telephone.","materialsDescription":" What is the first thing that strikes you when we look at businessmen who are trying to establish communication with each other online? All of them require: “Give more opportunities for web conferencing!”. Therefore, it is not at all surprising that the WebRTC technology is gaining the favor of an increasing number of small and medium-sized businesses.\r\nA recent study conducted by Software Advice showed that more than half of employees in small businesses prefer web conferences, noting their efficiency and usability. The advantages are especially noticeable in comparison with communications via telephone or the use of special applications. However, the benefits of web conferencing do not end there - according to the study, they not only increase the speed and quality of online meetings, but also provide a lot of opportunities for collaboration. In addition, and this is obvious, they reduce travel costs.\r\n<span style=\"font-weight: bold;\">Speed ​​and quality come first.</span>\r\nIt is worth noting that now small and medium businesses are almost gone from the use of communication hardware and use desktop computers and mobile devices. Despite the fact that audio and video conferences are still very popular (they are used by 45% and 50% of users, respectively), web conferences are actively replacing them. Judge for yourself - according to statistics, every third user selects them as a means of communication after the first experience of use.\r\nThe main reason for such a rapid growth in popularity is the speed and quality that web conferencing users provide. According to respondents, the main advantage of web conferences is the ability to organize a meeting much faster than before. Now there is no need to spend time on installing special applications like Skype or similar - any communication systems using any third-party programs are a thing of the past. Also worth noting is the ability to connect to the web conference literally in one click.\r\nMore than 40% of the people surveyed showed dissatisfaction with the tedious procedure of entering authorization data, noting the simplicity and convenience of connecting to the WebRTC web conference. All you need is access to the Internet!\r\n<span style=\"font-weight: bold;\">We work in a team</span>\r\nIt is no secret that the use of web conferencing significantly reduces the company's travel expenses. After all, booking tickets, searching for hotels and meeting places can result in a decent amount, which will seriously hurt the company's income. Using web conferences, you get the opportunity to arrange business meetings, even with overseas partners, without leaving your office. But that's not all! Web conferencing offers a range of tools to overcome language barriers. For example, in the field of healthcare, videoconferencing has been used to establish consultations between doctors and patients from completely different countries. With the help of online translators and other special features of web conferences, people can get the necessary help from qualified foreign specialists.\r\nDo not forget that web conferencing is not only a convenient way to hold a video call. You can arrange trainings for your team using file transfer and document display functions, as well as conduct job interviews without wasting time.\r\nIt is interesting to note that small and medium-sized businesses share their product samples with prospective clients using web conferences, turning them into a powerful marketing tool. This brings the business to a fundamentally new level, allowing the company to take a leading position in its industry!","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_Conferencing_Applications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5957,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Remote_Desktop.png","logo":true,"scheme":false,"title":"Microsoft Remote Desktop","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-remote-desktop","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"<p><span style=\"font-weight: bold;\">Remote Desktop Protocol (RDP)</span> is a proprietary protocol developed by Microsoft which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client software for this purpose, while the other computer must run RDP server software.</p>\r\n<p><span style=\"font-weight: bold;\">Features:</span></p>\r\n<ul>\r\n<li>Access remote PCs running Windows Professional or Enterprise and Windows Server</li>\r\n<li>Access remote resources published by your IT admin</li>\r\n<li>Connect remotely through a Remote Desktop Gateway</li>\r\n<li>Rich multi-touch experience supporting Windows gestures</li>\r\n<li>Secure connection to your data and applications</li>\r\n<li>Simple management of your connections from the connection centre</li>\r\n<li>High-quality video and audio streaming</li>\r\n<li>Connect from your phone or use Continuum for Phone</li>\r\n</ul>","shortDescription":"Use the Microsoft Remote Desktop app to connect to a remote PC or virtual apps and desktops made available by your admin. The app helps you be productive no matter where you are.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":13,"sellingCount":7,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Remote Desktop","keywords":"","description":"<p><span style=\"font-weight: bold;\">Remote Desktop Protocol (RDP)</span> is a proprietary protocol developed by Microsoft which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client sof","og:title":"Microsoft Remote Desktop","og:description":"<p><span style=\"font-weight: bold;\">Remote Desktop Protocol (RDP)</span> is a proprietary protocol developed by Microsoft which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client sof","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_Remote_Desktop.png"},"eventUrl":"","translationId":5958,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":136,"title":"Remote Desktop Software"}],"testingArea":"","categories":[{"id":878,"title":"Remote Desktop Software","alias":"remote-desktop-software","description":"The term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5975,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/hp_inc_logo.png","logo":true,"scheme":false,"title":"HP Remote Graphics Software","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":18,"alias":"hp-remote-graphics-software","companyTitle":"HP Inc","companyTypes":["vendor"],"companyId":185,"companyAlias":"hp-inc","description":"<p><span style=\"font-weight: bold;\">HP Remote Graphics Software (RGS)</span> is a high-performance 3D or media-rich remote desktop connection protocol that delivers an exceptional remote desktop user experience for rich user environments that include video, web flash animations and graphics-intensive applications.</p>\r\n<p><span style=\"font-weight: bold;\">Real-time collaboration</span></p>\r\n<p>Share your workstation screen with multiple users simultaneously &mdash; grant view-only or full interactive access.</p>\r\n<p><span style=\"font-weight: bold;\">Remote workers</span></p>\r\n<p>Consolidate workstation resources and allow your professionals to connect in from any remote workstation computer at any location.</p>\r\n<p><span style=\"font-weight: bold;\">Workstation class mobility</span></p>\r\n<p>Get complete remote access to the full power of your workstation and your professional workstation-class applications when off-site.</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: bold;\">Benefit from unlimited remote access</span></p>\r\n<p><span style=\"font-weight: bold;\">High-quality image</span></p>\r\n<p>High-performance compression enables real-time visualization for graphic-heavy applications.</p>\r\n<p><span style=\"font-weight: bold;\">Advanced video compression</span></p>\r\n<p>Expand the reach of remote workstation access with the massive reduction in required bandwidth for RGS connections.</p>\r\n<p><span style=\"font-weight: bold;\">HP Velocity</span></p>\r\n<p>Improved WAN performance with adaptive network analysis, packet loss protection, congestion detection, and wi-fi acceleration.</p>\r\n<p><span style=\"font-weight: bold;\">Windows and Linux</span></p>\r\n<p>Enjoy cross-platform access with support for both of these desktop environments.</p>\r\n<p><span style=\"font-weight: bold;\">Open GL and Direct X</span></p>\r\n<p>HP RGS offers full 3D graphics API support for workstation-class performance.</p>\r\n<p><span style=\"font-weight: bold;\">Application independent</span></p>\r\n<p>RGS sends pixels not data. So regardless of what application you're using, RGS just works.</p>\r\n<p><span style=\"font-weight: bold;\">Many-to-one</span></p>\r\n<p>Access one or many workstations with Directory Mode using a single sign-on.</p>\r\n<p><span style=\"font-weight: bold;\">Multiple displays with resolution and layout matching</span></p>\r\n<p>HP RGS auto-sets resolution and multi-display settings to match the receiver's system.</p>\r\n<p><span style=\"font-weight: bold;\">Remote USB</span></p>\r\n<p>Virtually attach a USB device to a remote system with local control and access.</p>\r\n<p><span style=\"font-weight: bold;\">No extra hardware</span></p>\r\n<p>This software-only solution allows deployment without additional infrastructure costs. And it's free on HP Personal Workstations.</p>","shortDescription":"HP Remote Graphics Software (RGS) is a high-performance 3D or media-rich remote desktop connection protocol.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"HP Remote Graphics Software","keywords":"","description":"<p><span style=\"font-weight: bold;\">HP Remote Graphics Software (RGS)</span> is a high-performance 3D or media-rich remote desktop connection protocol that delivers an exceptional remote desktop user experience for rich user environments that include video, we","og:title":"HP Remote Graphics Software","og:description":"<p><span style=\"font-weight: bold;\">HP Remote Graphics Software (RGS)</span> is a high-performance 3D or media-rich remote desktop connection protocol that delivers an exceptional remote desktop user experience for rich user environments that include video, we","og:image":"https://old.roi4cio.com/fileadmin/user_upload/hp_inc_logo.png"},"eventUrl":"","translationId":5976,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":136,"title":"Remote Desktop Software"}],"testingArea":"","categories":[{"id":878,"title":"Remote Desktop Software","alias":"remote-desktop-software","description":"The term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5981,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/symantec_logo.png","logo":true,"scheme":false,"title":"Symantec pcAnywhere","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":8,"alias":"symantec-pcanywhere","companyTitle":"Symantec","companyTypes":["vendor"],"companyId":175,"companyAlias":"symantec","description":"<p><span style=\"font-weight: bold;\">Symantec pcAnywhere</span>, the world&rsquo;s leading remote control solution, helps organizations manage remote computers securely &mdash; even across routers and firewalls. For compatibility in today&rsquo;s heterogeneous operating environments, the solution supports multiple platforms for both host and remote systems, including Windows, Linux, and Mac OS X. All hosts can also be securely accessed from Microsoft Pocket PC devices or Web browsers.</p>\r\n<p>Helpdesk personnel can quickly start a remote control session with a machine that does not have pcAnywhere installed; can remotely control mouse and keyboard input over a network, modem-to-modem, direct cable connection, or standard Internet connection utilizing a Web browser; and can transfer files or folders while troubleshooting a device.</p>\r\n<p>A new gateway component enables real-time discovery of multiple devices behind firewalls and NAT devices, mitigating private dynamic IP challenges and minimizing port opening or forwarding. The new host invitation feature simplifies the process of establishing a reverse connection to helpdesk from behind network devices.</p>\r\n<p>Symantec Packager simplifies installation and setup and allows administrators to tailor the solution to best fit the needs of the organization. And support for 13 authentication methods allows customers to use existing network authentication user names and passwords with pcAnywhere.</p>\r\n<p>An optional Symantec pcAnywhere Access Server facilitates the discovery of and connection to multiple pcAnywhere hosts from anywhere &ndash; regardless of location or network configuration &ndash; providing a more cost-effective and better self-managed alternative to hosted remote access services. Symantec pcAnywhere coupled with the pcAnywhere Access Server eliminates monthly remote access service subscription fees, helping to lower overall long-term IT management costs.</p>\r\n<p><span style=\"font-weight: bold;\">Features:</span></p>\r\n<ul>\r\n<li>Feature-rich, easy-to-use, secure and reliable remote control solution</li>\r\n<li>Hosts can be securely accessed from Microsoft&reg; Pocket PC devices or Web browsers</li>\r\n<li>Multi-platform support for both host and remote: Windows&reg;, Linux and Mac OS X</li>\r\n<li>Gives technical support staff powerful remote management and problem-solving tools</li>\r\n<li>NO monthly remote access service subscription fees!</li>\r\n</ul>","shortDescription":"Access vital data and applications from anywhere. pcAnywhere is the world's best-selling computer remote control software!\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Symantec pcAnywhere","keywords":"","description":"<p><span style=\"font-weight: bold;\">Symantec pcAnywhere</span>, the world&rsquo;s leading remote control solution, helps organizations manage remote computers securely &mdash; even across routers and firewalls. 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Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. 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