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Manage TeamViewer Engage users with your existing SSO or role-based access control system and ensure proper auditability of all customer engagements. \r\nBest of all, TeamViewer Engage is GDPR-compliant, enabling you to interact securely with customers across digital channels, without exposing sensitive or personal data. \r\n<ul> <li>Proactively engage customers on your website, offering instant help with Chatbots and seamless transitions to Live Chat with support agents. </li> <li>Help customers faster with Video Chat and Co-Browsing, enabling agents to see what customers see on their web browsers. </li> <li>Review and fill out documents with customers, using Document Co-Browsing and eSignature. </li> </ul>\r\n<b>Feature Highlights:</b>\r\n<ul> <li>Co-Browsing </li> <li>Chatbots </li> <li>Live Chat </li> <li>Video Chat </li> <li>eSignature</li> <li>Appointment Scheduling </li> </ul>","shortDescription":"TeamViewer Engage™ is a next-gen digital customer engagement platform for online sales, digital customer service, and video consultations that empowers companies to elevate their customer experience","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"TeamViewer Engage","keywords":"","description":"<b>Next-Gen Engagement</b>\r\nWith scalable cloud or on-premises deployment options, single sign-on (SSO) integration, and built-in security, TeamViewer Engage is enterprise-ready to meet your requirements. 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Remote desktop applications have varying features. Some allow attaching to an existing user's session (i.e., a running desktop) and &quot;remote controlling&quot;, either displaying the remote control session or blanking the screen. Taking over a desktop remotely is a form of remote administration.\r\nRemote access can also be explained as remote control of a computer by using another device connected via the Internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their customers' problems.\r\nRemote desktop software captures the mouse and keyboard inputs from the local computer (client) and sends them to the remote computer (server). The remote computer in turn sends the display commands to the local computer. When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. Many of these core functions, including the main clipboard, can be shared between the target computer and remote desktop client.\r\nA main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for &quot;headless computers&quot;: instead of each computer having its own monitor, keyboard and mouse or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. These inputs are executed in the server's environment, and the UI is updated in the client's display accordingly.\r\n<span style=\"font-weight: bold;\">Why is Remote Desktop Software used?</span>\r\nRemote desktop software is a tool that allows you to use the remote desktop feature seamlessly. It is used mainly for the following purposes:\r\n<ul><li><span style=\"font-weight: bold;\">Troubleshooting:</span> IT Admins are on call 24/7 and a remote access tool helps them save time and effort by allowing them to fix issues remotely within a few minutes.</li><li><span style=\"font-weight: bold;\">Help Desk:</span> Help Desk technicians' primary responsibility is to resolve any issues that customers might face while using their product, and this more often than not involves taking remote control of their customers' devices. Work from home: People that work from home often need to remotely connect to and use their corporate devices for various purposes.</li><li><span style=\"font-weight: bold;\">Personal use:</span> You can remotely access a computer at your home when you're on the move, to access files or personal documents you may require urgently.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/remote.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5945,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/TeamViewer_logo.png","logo":true,"scheme":false,"title":"TeamViewer","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"teamviewer","companyTitle":"TeamViewer","companyTypes":["vendor"],"companyId":8796,"companyAlias":"teamviewer","description":"<span style=\"font-weight: bold;\">TeamViewer</span> is a comprehensive, remote access, remote control and remote support solution that works with almost every desktop and mobile platform, including Windows, macOS, Android, and iOS. TeamViewer lets you remote in to computers or mobile devices located anywhere in the world and use them as though you were there. Plus, you can remotely connect to servers, commercial-grade machines, and IoT devices from anywhere, at any time through our secure global remote access network.\r\n<span style=\"font-weight: bold;\">One integrated solution for all your remote connectivity needs.</span>\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Remote Support</span></span>\r\n<span style=\"font-style: italic;\">Deliver Instant Remote Support to Customers and Employees</span>\r\nTech mishaps happen. Computer glitches, system crashes, and device failures can bring business to a standstill. Instead of making on-site service calls that take time and increase costs, IT pros choose TeamViewer to provide instant remote support for their clients.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Top Features:</span></span>\r\n<ul> <li>Ad-hoc support for clients and employees</li> <li>Custom branding for support applications</li> <li>Integrated service case management and integrations for major service desk systems</li> <li>Leave sticky notes on remote computers</li> <li>Integrations for Mobile Device Management and other apps</li> </ul>\r\n\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Remote Access</span></span>\r\n<span style=\"font-style: italic;\">Access Remote PCs, Mobiles, and Servers — or Work From Home</span>\r\nWorking from home. Away on business trips. With TeamViewer remote access tools, you can stay productive no matter where you are. Your desktop files and applications are just a few clicks away. Even mobile devices and servers can be securely accessed — all without VPN.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Top Features:</span></span>\r\n<ul> <li>Permanent access for unattended devices</li> <li>Wake-on-LAN and remote rebooting</li> <li>Black screen for private remote access</li> <li>Secure, flexible file sharing</li> <li>Remote Printing for Windows and MacOS</li> </ul>\r\n\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Mobile Device Support</span></span>\r\n<span style=\"font-style: italic;\">Support Mobile and Commercial-Grade Devices — Anywhere, Anytime</span>\r\nNeed to access, manage, and support mobile devices, even when no one’s there? No problem just set up permanent unattended remote access to mobile devices, computers, and servers, or even IoT devices, point of sale (POS) machines, kiosks, or digital signage.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Top Features:</span></span>\r\n<ul> <li>Share Your Screen on iPhones and iPads</li> <li>Transfer files  securely, and manage transfers in the Files app on iOS</li> <li>Mobile-to-mobile  connections</li> <li>View system diagnostics in the TeamViewer desktop app</li> <li>Chat via text, take screenshots, or control processes on the supported device</li> </ul>","shortDescription":"TeamViewer is a comprehensive, remote access, remote control and remote support solution that works with almost every desktop and mobile platform, including Windows, macOS, Android, and iOS.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"TeamViewer","keywords":"","description":"<span style=\"font-weight: bold;\">TeamViewer</span> is a comprehensive, remote access, remote control and remote support solution that works with almost every desktop and mobile platform, including Windows, macOS, Android, and iOS. 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When applications with many graphics including video or 3D models need to be controlled remotely, a remote workstation software that sends the pixels rather than the display commands must be used to provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation solution.\r\nRemote desktop sharing is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects via a network to a server component, which is installed on the remote computer. In a typical VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the end-user machine.\r\nThe target computer in a remote desktop scenario is still able to access all of its core functions. 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Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.\r\nSince the advent of cloud computing, remote desktop software can be housed on USB hardware devices, allowing users to connect the device to any PC connected to their network or the Internet and recreate their desktop via a connection to the cloud. This model avoids one problem with remote desktop software, which requires the local computer to be switched on at the time when the user wishes to access it remotely. (It is possible with a router with C2S VPN support, and Wake on LAN equipment, to establish a virtual private network (VPN) connection with the router over the Internet, if not connected to the LAN, switch on a computer connected to the router, then connect to it.)\r\nRemote desktop products are available in three models: hosted service, software, and appliance.","materialsDescription":"<span style=\"font-weight: bold;\">What is Remote Desktop Software?</span>\r\nRemote Desktop Software is a tool that uses Virtual Network Computing (VNC) to allow one computer to remotely access and control another computer over an internet/network connection.\r\n<span style=\"font-weight: bold;\">How does Remote Desktop Software Work?</span>\r\nRemote Desktop Software uses a client-server model to connect to and control a computer remotely:\r\n<ul><li><span style=\"font-weight: bold;\">Server:</span> The server is a remote device that is being controlled.</li><li><span style=\"font-weight: bold;\">Client:</span> The client is the local device used to control the server.</li></ul>\r\nThe server's UI is displayed on the client monitor which enables the client to control the server via keyboard and mouse inputs. 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