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Chatbot Development

Chatbot Development

A chatbot is a piece of software that conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, although as of 2019, they are far short of being able to pass the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.

The term "ChatterBot" was originally coined by Michael Mauldin (creator of the first Verbot, Julia) in 1994 to describe these conversational programs. Today, most chatbots are accessed via virtual assistants such as Google Assistant and Amazon Alexa, via messaging apps such as Facebook Messenger or WeChat, or via individual organizations' apps and websites. Chatbots can be classified into usage categories such as conversational commerce (e-commerce via chat), analytics, communication, customer support, design, developer tools, education, entertainment, finance, food, games, health, HR, marketing, news, personal, productivity, shopping, social, sports, travel and utilities.

Beyond chatbots, Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale.

The process of building, testing and deploying chatbots can be done on cloud-based chatbot development platforms offered by cloud Platform as a Service (PaaS) providers such as Oracle Cloud Platform SnatchBot and IBM Watson. These cloud platforms provide Natural Language Processing, Artificial Intelligence and Mobile Backend as a Service for chatbot development.

Some Companies like Microsoft Azure and AARC are currently providing their Bot Engines through which chatbot Platforms or Software can be developed.

The most popular products in category Chatbot Development All category products

reply.AI Chatbot Platform
18
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MICROSOFT Bot Framework
16
17
MobileMonkey PLATFORM
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14
DigitalGenius Customer Service Automation PLATFORM
20
5
MEOKAY
4
19
Telegram BOT Platform
18
5
AIVO AgentBot
6
17
Pandorabots PLATFORM
18
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BOTKIT
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SEMANTIC MACHINES Platform
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Katasis Разработка ПО
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SMOOCH Conversation Orchestrator
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Compare: Chatbot Development

Characteristics

Languages

Zapier Integration

Stripe Integration

NLP

Industry Support

Web application

Facebook Messenger support

Telegram Support

Skype Support

WhatsApp Support

Viber Support

WeChat Support

Slack Support

ZenDesk Support

Twilio Support

SMS Support

Twitter Support

Voice Support

Email support

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