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CRM - Customer Relationship Management

CRM - Customer Relationship Management

CRM stands for “Customer Relationship Management” and refers to all strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. This software ensures that every step of the interaction with consumers goes smoothly and efficiently in order to increase the overall profits.

The software gathers customer data from multiple channels. Hence, CRM stores detailed information on overall purchase history, personal info, and even purchasing behavior patterns.

CRM software is a special system with one primary purpose – improving relationships with clients by providing businesses with smart tools to effectively develop a successful strategy. Considering the aforementioned point, it is obvious that the CRM definition includes much more than it seems initially. It’s worth noting that implementation of this useful tool can definitely make a huge difference when it comes to standing side by side with some of your biggest competitors.

And the best part is that all of these data are safely stored in a unified CRM database. Therefore, users can easily access and manage a highly important data via one data source.

Compare of products in the category CRM - Customer Relationship Management

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Compare: CRM

Characteristics

CRM Type

Data location

Functionality

Application Type

System customization

Security and administration

Customer base

Customers document flow

Omnicanal communications

Business Process Management

Tasks, timetable, instructions

Gantt Chart

Importing and synchronizing data

Integration with e-mail

Integration with Microsoft Office 365

Integration with DBMS

Integration with the site

Site event and lead source analysis

Budget

Reports

Projects

Free trial (days)

Unique Features

  • Operational
  • Operational
  • N/A
  • Operational
  • Analytical
  • Operational
  • Operational
  • Operational
  • Operational
  • Operational
  • Операционная
  • Operational
  • Analytical
  • Operational
  • Analytical
  • Operational
  • Operational
  • Operational
  • Analytical
  • Operational
  • Operational
  • Operational
  • Операционная
  • Аналитическая
  • Operational
  • Операционная
  • Operational
  • Операционная
  • Аналитическая
  • Operational
  • Analytical
  • Операционная
  • Operational
  • Analytical
  • Operational
  • Analytical
  • Operational
  • Analytical
  • Collaborative
  • Operational
  • Operational
  • Analytical
  • Operational
  • Analytical
  • Operational
  • Analytical
  • On-demand
  • On-demand
  • On-premise
  • On-premise
  • Subscription
  • On-demand
  • On-demand
  • On-demand
  • On-demand
  • On-premise
  • Subscription
  • On-premise
  • Subscription
  • On-premise
  • Subscription
  • On-demand
  • On-premise
  • Subscription
  • On-demand
  • On-demand
  • On-premise
  • On-demand
  • On-premise
  • Локальное
  • On-premise
  • Облако
  • Подписка
  • On-demand
  • Локальное
  • On-demand
  • Локальное
  • On-demand
  • Subscription
  • On-premise
  • Subscription
  • On-demand
  • On-demand
  • On-demand
  • On-demand
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Contact Center
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Contact Center
  • Contact Center
  • Contact Center
  • Contact Center
  • Управление продажами
  • Управление маркетингом
  • Управление клиентским обслуживанием
  • Контакт-центр
  • Sales Management
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Contact Center
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Contact Center
  • Customer Service Management
  • Contact Center
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Управление продажами
  • Управление маркетингом
  • Управление клиентским обслуживанием
  • Контакт-центр
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Управление продажами
  • Управление маркетингом
  • Управление клиентским обслуживанием
  • Контакт-центр
  • Marketing Management
  • Customer Service Management
  • Управление маркетингом
  • Управление клиентским обслуживанием
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Contact Center
  • Управление продажами
  • Управление маркетингом
  • Управление клиентским обслуживанием
  • Контакт-центр
  • Sales Management
  • Sales Management
  • Marketing Management
  • Contact Center
  • Customer Service Management
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Contact Center
  • Customer Service Management
  • Desktop application
  • Mobile application
  • Web-interface
  • Web-interface
  • Mobile application
  • Web-interface
  • Mobile application
  • Desktop application
  • Desktop application
  • Desktop application
  • Desktop application
  • Web-interface
  • Desktop application
  • Mobile application
  • Web-interface
  • Desktop application
  • Mobile application
  • Web-interface
  • Desktop application
  • Mobile application
  • 1
  • 1
  • Desktop application
  • Web-интерфейс
  • Десктопное приложение
  • Мобильное приложение
  • Web-интерфейс
  • Desktop application
  • Десктопное приложение
  • Мобильное приложение
  • Desktop application
  • Десктопное приложение
  • Мобильное приложение
  • Desktop application
  • Mobile application
  • Web-interface
  • Desktop application
  • Mobile application
  • Web-interface
  • Mobile application
  • Mobile application
  • Desktop application
  • Desktop application
  • Mobile application
  • Desktop application
  • Mobile application
  • Desktop application
  • Mobile application
  • Chat
  • E-mail
  • Chat
  • E-mail
  • IP-telephony
  • Chat
  • E-mail
  • Social networks
  • Messengers
  • Chat
  • E-mail
  • Social networks
  • Messengers
  • IP-telephony
  • Chat
  • E-mail
  • Social networks
  • Messengers
  • IP-telephony
  • Chat
  • E-mail
  • Messengers
  • IP-telephony
  • Chat
  • E-mail
  • IP-telephony
  • Chat
  • E-mail
  • Messengers
  • 1
  • E-mail
  • E-mail
  • Social networks
  • IP-telephony
  • Chat
  • E-mail
  • Social networks
  • Messengers
  • Chat
  • E-mail
  • Social networks
  • Messengers
  • IP-telephony
  • Chat
  • E-mail
  • Social networks
  • IP-telephony
  • Chat
  • E-mail
  • Social networks
  • E-mail
  • IP-телефония
  • Чат
  • Е-mail
  • Соцсети
  • Мессенджеры
  • Chat
  • E-mail
  • Social networks
  • Чат
  • Е-mail
  • Соцсети
  • Chat
  • Social networks
  • Messengers
  • Чат
  • Соцсети
  • Мессенджеры
  • IP-telephony
  • Chat
  • E-mail
  • Social networks
  • Messengers
  • IP-телефония
  • Чат
  • Е-mail
  • Соцсети
  • Мессенджеры
  • Chat
  • E-mail
  • N/A
  • E-mail
  • Social networks
  • Messengers
  • Messengers
  • IP-telephony
  • Chat
  • E-mail
  • Chat
  • E-mail
  • IP-telephony
  • Chat
  • E-mail
  • Social networks
  • Messengers
  • Chat
  • E-mail
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook