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MDM - Mobile Device Management

MDM - Mobile Device Management

Mobile device management (MDM) is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.

MDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.

Many organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.

MDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself.

Some of the core functions of mobile management software include:

  • Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies
  • Updating equipment, applications, functions, or policies in a scalable manner
  • Ensuring that users use applications in a consistent and supportable manner
  • Ensuring that equipment performs consistently
  • Monitoring and tracking equipment (e.g. location, status, ownership, activity)
  • Being able to efficiently diagnose and troubleshoot equipment remotely

Device management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.

By controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.

With mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally.

Compare of products in the category MDM - Mobile Device Management

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Characteristics

iOS, Android, Windows 10, Chrome OS

Workspace Hub, Raspberry Pi IoT, Virtual Assistants (Alexa For Business)

Support for Win 7, 8.1,tvOS, Zebra

Intune Graph API support

MAM enrollments without MDM

60+ MAM-only policies

MicroVPN without device VPN

Unified app store (access to mobile, web, SaaS and virtual apps)

SSO across all apps (mobile, web, SaaS, and virtual)

4+ star app ratings on app store

Offline document repository

Intune Enlightened

Slack integration

Enterprise file sync, share and collaborate (EFSS and collaborate)

Access to network drives and SharePoint

Access to cloud storage repositories: OneDrive, Box, DropBox, Google Drive

File sync, collaborate and workflows

EFSS and collaborate app on all platforms

Supported clients on VDI

Secure browser

Split tunneling

Smart access to mobile apps, data and virtual apps

Remote desktop acess

User behavior analytics across mobile, network, files and virtual apps/desktops

Network security management including global server load balancing and enterprise scale & availability

Yes
No
Partially
Yes
No
Partially
Yes
Partially
Partially
  • Yes
  • No
  • Partially
  • Send App
Yes
EFSS only
EFSS only
  • Yes
  • iOS
  • Android
  • iOS
  • Android
  • Windows
Yes
No
VMware
  • Yes
  • No
  • Частично
  • WS1 Intelligence
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Suppliers MDM - Mobile Device Management

AgiliWay

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Cisco

Cisco

Cisco Systems, Inc. is an American multinational corporation technology company headquartered in San Jose, California, that designs, manufactures and... Read more
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Citrix

Citrix

Citrix Systems, Inc. is an American multinational software company that provides server, application and desktop virtualization, networking, software... Read more
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F.A.Q about MDM - Mobile Device Management

How Mobile Device Management works?

Mobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.

Similarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.

Modern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.

Key Benefits of Mobile Device Management Software

Reduce IT Administration. Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.

Improve End-user Productivity. Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.

Reduce IT Risk. Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.

Enable Enterprise Growth. If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less.

By using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.