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Avaya Aura® Communication Manager
Avaya Aura® Communication Manager
2.2
Avaya Aura® Communication Manager software is the open, highly-reliable and extensible IP Telephony foundation on which Avaya delivers Unified Communications solutions to enterprises large and small. It delivers rich voice and video capabilities and provides for a resilient, distributed network of gateways and analog, digital and IP-based communication devices. It includes advanced mobility features, built-in conference calling and contact center applications, and E911 capabilities.
Business Objectives
Reduce Costs
Increase Customer Base
Improve Customer Service
Pain points
No automated business processes
No support for mobile and remote users
High costs of routine operations
Customer retention
Low quality of customer service
Low quality of customer support
Aging IT infrastructure
Failure to attract new customers
Separate communications channels
Unstructured data
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Categories
Software Application Software Collaborative Applications Conferencing Applications Unified Communications
Software Application Software Collaborative Applications Conferencing Applications VoIP - Voice over Internet Protocol

Characteristics

CRM Type

Operational

Data location

On-demand

Functionality

Contact Center

Application Type

Desktop application

System customization
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