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Avaya Aura® Experience Portal
Avaya Aura® Experience Portal
2.2
Avaya Aura® Experience Portal is an Omnichannel Customer Engagement with a Personal Touch
Business Objectives
Reduce Costs
Increase Customer Base
Improve Customer Service
Pain points
No automated business processes
Customer retention
Low quality of customer service
Low quality of customer support
Failure to attract new customers
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Categories
Software Application Software Collaborative Applications Conferencing Applications Unified Communications
Software Application Software Collaborative Applications Conferencing Applications VoIP - Voice over Internet Protocol

Characteristics

CRM Type

Operational

Data location

On-demand

Functionality

Contact Center

Application Type

Desktop application

System customization
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