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CRMNEXT Re-Think CRM

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CRMNEXT Re-Think CRM

Pitch
CRMNEXT RE-THINK CRM - SALES SERVICE CROSS-SELL MARKETING PROCESS MANAGEMENT ANALYTICS INTEGRATION SOCIAL COLLABORATION

Features of product

Проблемы Pain points
  • Low quality of customer support
  • Customer retention
  • Failure to attract new customers
  • Low quality of customer service
  • High costs of routine operations
Ценности Business Values
  • Reduce Costs
  • Enhance Staff Productivity
  • Improve Customer Service
  • Increase Customer Base
Матрица сравнения с конкурентами Matrix of comparison with competitors
Описание

About Product

SALES Why do sales take an eternity to close? Why can’t we improve win ratios? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. SERVICE Why do businesses seldom know customers? Why do customers have to talk to several different people before somebody services their requests? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. CROSS-SELL Why must sales to existing customers be a reactive process? What if we could offer useful and relevant products & services to customers without them asking? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. MARKETING Why are there gaps between marketing and sales strategies? How can we plan & execute measurable marketing campaigns? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. PROCESS MANAGEMENT Why is it so hard to change business processes? Wouldn’t it be nice to configure workflows without having to code? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. ANALYTICS Is it really necessary to view data in prescribed fixed formats? Why can’t we pick and choose analytics that we want to view in a single screen? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers INTEGRATION How can we take the pain out of integration? Why do we have to hop between multiple systems to get things done? How can we do it all from a single screen? SOCIAL How can we use social as medium to build meaningful dialog with customers? Why can’t social become a channel to increase brand equity? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. COLLABORATION Why must sales to existing customers be a reactive process? What if we could offer useful and relevant products & services to customers without them asking? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers.

Характеристики

Characteristics

CRM Type

Operational

Data location

On-demand

Functionality

Sales Management;Marketing Management;Customer Service Management;Contact Center

Application Type

1

System customization
Security and administration
Customer base
Customers document flow
Omnicanal communications

IP-telephony;Chat;E-mail;Social networks

Business Process Management

Features of users

Признаки применимости Company requirements
  • Internet access is available for employees
  • Mobile users