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Facebook Messenger Platform

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Facebook Messenger Platform

1
Pitch
Facebook chatbots are used for answering, mass and personal mailings in Facebook Messenger.

Features of product

Проблемы Problem Solving
  • Customer retention
  • Failure to attract new customers
  • High costs
  • High costs of IT personnel
  • High costs of routine operations
  • Low employee productivity
  • Low quality of customer service
  • Low quality of customer support
  • No automated business processes
  • No support for mobile and remote users
Ценности Business Values
  • Enhance Competitive Ability
  • Enhance Staff Productivity
  • Expand Sales Geography
  • Improve Customer Service
  • Increase Customer Base
  • Reduce Costs
  • Support Customers
Матрица сравнения с конкурентами Matrix of comparison with competitors
Описание

About Product

How does the Messenger Platform work?

When a person texts your business on Messenger, their message is sent to the Facebook server. The Facebook server then sends webhooks to your business server, where your Messenger App is hosted. Using the Send API, your app can respond to the person on Messenger. In this way, you can construct guided conversations to lead people through an automated flow or build an app to serve as a bridge between your agents and your business presence on Messenger. The Messenger Platform does not require any payment to use. It is meant for businesses to handle inquiries from their customers. Once you build your experience for your customers to interact with, you can then leverage Click-to-Messenger Ads to bring people to your experience.

Характеристики

Characteristics

Languages

N/A

Zapier Integration N/A
Stripe Integration N/A
NLP
Industry Support N/A
Web application
Facebook Messenger support
Telegram Support N/A
Skype Support N/A
WhatsApp Support N/A

Features of users

Роли заинтересованных сотрудников Stakeholders Roles
  • Chief Executive Officer
  • Chief Information Officer
  • Chief Sales Officer
  • Consultant
  • Marketing Management
  • Operational Manager
  • Sales Management
Признаки применимости Company requirements
  • Internet access is available for employees
  • Mobile users
  • Social networks are used
  • Web-based customer portal

Work flow chart

Схема