4 VendorsBlog
Login
We pay for content
Lithium Online Communities

Add to comparison

Lithium Online Communities

Pitch
Lithium Online Communities help customers create better, more valuable digital customer experiences that give them a leg up on their competition. Transform your website into a social destination with online community software

Features of product

Проблемы Pain points
  • No automated business processes
  • High costs of routine operations
  • Customer retention
  • Low quality of customer service
  • Low quality of customer support
  • Decentralized IT systems
  • Failure to attract new customers
  • Separate communications channels
Ценности Business Values
  • Reduce Costs
  • Increase Customer Base
  • Enhance Staff Productivity
  • Improve Customer Service
Матрица сравнения с конкурентами Matrix of comparison with competitors
Описание

About Product

Deliver real business value with a vibrant community experience Lithium communities leverage the power of the crowd to transform your website into a social destination and build a deeper relationship with your customers—resulting in increased sales, lower service costs and accelerated innovation. Reduce service costs and achieve greater efficiency Peer-to-peer support is the most affordable way to satisfy customer inquiries. Drive customers to an online community and self-service knowledge base where they can quickly find answers, deflecting 20% of calls to your contact center. Reduce service costs and achieve greater efficiency Drive revenue and conversion By creating a hub where customers can get answers to their questions and share their experiences with useful advice and product recommendations, our customers find that the community doubles their conversion rates. Increase loyalty and customer retention Your customers want to engage with you after they've purchased from you. An online community provides a venue where your customers can engage with each other and your brand post-purchase, turning them from fans into brand advocates, increasing brand loyalty and customer lifetime value. Optimize customer acquisition and boost SEO Lithium puts the turbo in your SEO, driving organic traffic to your site. SEO best practices are dynamically built into the DNA of our communities, leading to a 48% uplift in organic search traffic. Accelerate innovation Crowdsource ideas for your next generation of products. Invite your best experts and advocates to provide feedback on products and propose ideas directly in the community. Community features Forums Create a venue where brand enthusiasts can engage with each other and your brand on discussions boards. Blogs Drive traffic through published content and social comments. Groups Empower trusted customers and employees to start and run their own conversation spaces for fan clubs, beta programs or user groups. Q&A Enlist your superfans to increase sales conversion rates and reduce service costs by answering questions from peers. Tribal Knowledge Base Crowdsource knowledge from customers and employees into easy-to-consume knowledge articles. Ratings & Reviews Increase product conversion rates and buyer confidence by capturing consumer reviews from passionate customers. Gamification Power community engagement through game dynamics like social reputation, rank, badges and privileges. Contests Tap into the power of competition and motivate customers to share inspirational brand experiences. Crowdsourced Ideas Crowdsource innovation by enabling customers to submit ideas, vote and add comments. Profile Plus Take community to the next level by creating a personalized experience for users based on interests and expertise. Value Analytics Gain insights into loyalty, satisfaction, purchase intent and call deflection. Media Capture attention-grabbing photos and videos to attract site traffic and create a more visually engaging community.

Характеристики

Characteristics

CRM Type

Operational

Data location

On-demand

Functionality

Marketing Management;Customer Service Management

Application Type

Desktop application

System customization
Security and administration
Customer base
Customers document flow
Omnicanal communications

Chat;Social networks;Messengers

Business Process Management