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Lithium Social Media Management

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Lithium Social Media Management

Lithium Social Media Management is an integrated platform for social media management ​Lithium Social Media Management combines powerful publishing and response feature sets for marketing and customer service.

Features of product

Проблемы Pain points
  • High costs of routine operations
  • Decentralized IT systems
  • No automated business processes
  • Failure to attract new customers
  • Separate communications channels
  • Low quality of customer service
  • Low quality of customer support
  • Customer retention
Ценности Business Values
  • Reduce Costs
  • Increase Customer Base
  • Improve Customer Service
Матрица сравнения с конкурентами Matrix of comparison with competitors

About Product

Social publishing made easier Publish content that resonates Stop the guesswork. Publish the right content at the right time with the auto-scheduler, which is powered by Klout data to improve engagement. Improve team collaboration and workflow Plan integrated campaigns with a Global Omni-channel Calendar of ads, events, campaigns, social posts, emails, and more. Plus, align all teams with campaign briefs and task management. Drive campaigns forward effectively Track campaign progress with a visual timeline, organized by milestones. Stay on top of all planned content and its status with a Production Dashboard, so deadlines aren't missed. Social Response Private, in-the-moment customer care Provide private and trusted customer care in real-time, regardless of channel. We've designed capabilities to help brands carry meaningful conversations with their customers in one continuous thread, so agents can easily pick up where a conversation left off. Powerful insights in real-time Offer your customers the best experience possible by instantly capturing their post-resolution feedback. Our integration with Twitter allows brands to analyze Net Promoter Score (NPS®) and Customer Satisfaction (CSAT) data to bring a new dimension of customer data and social ROI to brands. Highly customizable analytics and customer insights, available on-the-go Our mobile applications allow teams to stay in the know and act fast by easily accessing live trends and insights.



CRM Type


Data location



Управление маркетингом;Управление клиентским обслуживанием

Application Type

Десктопное приложение;Мобильное приложение

System customization
Security and administration
Customer base
Customers document flow
Omnicanal communications


Business Process Management