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Lithium Social Media Management

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Lithium Social Media Management

Pitch
Lithium Social Media Management is an integrated platform for social media management ​Lithium Social Media Management combines powerful publishing and response feature sets for marketing and customer service.

Features of product

Проблемы Pain points
  • High costs of routine operations
  • Decentralized IT systems
  • No automated business processes
  • Failure to attract new customers
  • Separate communications channels
  • Low quality of customer service
  • Low quality of customer support
  • Customer retention
Ценности Business Values
  • Reduce Costs
  • Increase Customer Base
  • Improve Customer Service
Матрица сравнения с конкурентами Matrix of comparison with competitors
Описание

About Product

Social publishing made easier Publish content that resonates Stop the guesswork. Publish the right content at the right time with the auto-scheduler, which is powered by Klout data to improve engagement. Improve team collaboration and workflow Plan integrated campaigns with a Global Omni-channel Calendar of ads, events, campaigns, social posts, emails, and more. Plus, align all teams with campaign briefs and task management. Drive campaigns forward effectively Track campaign progress with a visual timeline, organized by milestones. Stay on top of all planned content and its status with a Production Dashboard, so deadlines aren't missed. Social Response Private, in-the-moment customer care Provide private and trusted customer care in real-time, regardless of channel. We've designed capabilities to help brands carry meaningful conversations with their customers in one continuous thread, so agents can easily pick up where a conversation left off. Powerful insights in real-time Offer your customers the best experience possible by instantly capturing their post-resolution feedback. Our integration with Twitter allows brands to analyze Net Promoter Score (NPS®) and Customer Satisfaction (CSAT) data to bring a new dimension of customer data and social ROI to brands. Highly customizable analytics and customer insights, available on-the-go Our mobile applications allow teams to stay in the know and act fast by easily accessing live trends and insights.

Характеристики

Characteristics

CRM Type

Операционная;Аналитическая

Data location

Локальное

Functionality

Управление маркетингом;Управление клиентским обслуживанием

Application Type

Десктопное приложение;Мобильное приложение

System customization
Security and administration
Customer base
Customers document flow
Omnicanal communications

Чат;Соцсети;Мессенджеры

Business Process Management