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Salesforce Community Cloud

Salesforce Community Cloud

Pitch
Community Cloud is a digital experience platform that enables companies of all sizes to build beautifully branded CRM-powered portals, forums, sites, and mobile apps faster than ever before.

Features of product

Проблемы Problem Solving
  • Low quality of customer service
  • No support for mobile and remote users
  • Customer retention
  • Low quality of customer support
Ценности Business Values
  • Improve Customer Service
  • Increase Customer Base
  • Support Customers
Описание

About Product

Build beautiful CRM-powered experiences with Community Cloud.

Your brand experience is your most valuable asset. Now you can create beautiful, branded digital experiences that extend CRM data and processes to all your partners and customers with Salesforce. Built natively on the Salesforce Platform, you can create and update rich experiences faster than ever.

Quickly Launch Portals, Forums, and Sites

With the Lightning Community Builder, anyone in your organization can build powerful portals, forums, and sites using standard or custom components. Hundreds of prebuilt Lightning-powered drag and drop components make building fast and easy. Launch in weeks - or even days, instead of months.

Start with Templates

Any company can set up a digital experience in no time with out-of-the-box, customizable templates that can be modified with zero codings. Each template is prebuilt with a library of page layouts and components tailored for specific use cases, such as  Customer Service and Partner Relationship Management.

Accelerate with Partners

Take advantage of prebuilt components and apps created by our ecosystem of partners and get up and running fast. Quickly install apps and components for every department or industry into your Salesforce org.

Launch Faster with Lightning Bolt

Lightning Bolts are out-of-the-box solutions built for industry-specific use cases like supplier relationship management, franchise management, and patient engagement. Built by partners, Lightning Bolts contain industry process flows, apps, and Lightning components that you can integrate seamlessly into your digital experience.

Make it Mobile

Customers and partners can access Community Cloud anywhere, anytime, and from any device. The mobile experience combines an elegant, easy-to-use interface with powerful Salesforce functionality. All Lightning Communities are 100% mobile optimized.

Easily Make It Branded and Beautiful with Clicks

Start with prebuilt themes and add your own branding. Or take it a step further and fully customize down to the pixel. Import content and settings from your existing CMS or leverage Community Builder’s lightweight CMS for centralized content management across your digital experience.

Explore a Gallery of Prebuilt Themes

Take advantage of the prebuilt theme library and activate with one click. You can also connect your brand’s style guides to extend your identity. With pre-built themes from Salesforce, any customer - big or small - can create a visually stunning experience for their users.

Make it Pixel-perfect with the Lightning Community Builder

The theme panel allows you to efficiently apply color, fonts, and style to your experience to match your design or brand. Match your colors precisely by uploading your own logo to automatically generate a custom color scheme. Create Branding Sets to quickly change color and style for different audiences and needs.

Build Your Own Content Asset Library

A lightweight CMS is built right into the Lightning Community Builder, allowing you to upload and select images for your header, logo, rich content editor, and custom components. All can be stored for easy reference and retrieval. Alternatively, if you’ve gone to all the work of setting up a third party CMS, with CMS Connect, you can leverage that effort by instantly connecting your content and settings right into the community.

Community Cloud Solutions

Self-Service

Help customers find answers fast, on their own terms and time frame with self-service portals and forums.

Partner Relationship Management

Personalize partner recruitment, onboarding, and sales with turnkey Partner Relationship Management.

B2B Commerce

Provide an easy consumer-like commerce experience for B2B customers that includes features tailored to the complex needs of B2B transactions.

Build Your Own

Build custom external-facing apps and portals connected to Salesforce. Create brand loyalty, social engagement and patient digital experiences - or any other type of experience you can imagine.

Personalize with CRM

Create Tailored Experiences for Each User

Use Audience Targeting to control which page, theme, or component is visible to your community members and create a custom experience for groups or individuals. Use CRM data to define audiences by fields on a CRM object, user profiles, location, referring domain, and record types.

Engage Customers with Marketing Journeys

Marketers can target community members with personalized content and offers. Community managers can launch personalized email journeys for community members, based on their CRM profiles and community interactions.

Connect Data, Processes, and Embed AI

Instantly Extend Salesforce Apps and Processes

Community Cloud is natively connected to Sales, Service and Marketing Clouds, so you can seamlessly connect leads, opportunities, cases, and campaigns. Process flows and business data are automatically extended into the community, based on the sharing and permissions you choose.

Connect Third Party Systems and Unlock Back Office Data

Connect and access data from external sources with point-and-click simplicity. Incorporate data from legacy systems (SAP, Oracle, Microsoft, you name it) in real time in Salesforce application objects. Dramatically reduce integration time to unlock and modernize back-office systems.

Embed AI Throughout

Experiences are made even smarter with Einstein Intelligence features embedded throughout each community. Enable users to discover relevant content, groups, people and files. Community Managers can get insights on user feedback to drive engagement. Provide instant answers to questions without the need to contact customer support.

Features of users

Роли заинтересованных сотрудников Stakeholders Roles
  • Chief Executive Officer
Признаки применимости Company requirements
  • Internet access is available for employees