Salesforce Platform
2.10

Problems that solves

Aging IT infrastructure

High costs of routine operations

Low quality of customer service

Failure to attract new customers

Customer attrition

Low quality of customer support

Separate communications channels

Unstructured data

Values

Ensure Security and Business Continuity

Improve Customer Service

Reduce Costs

Support Customers

Salesforce Platform

The Salesforce Platform is your one-stop shop for building apps on the secure and scalable technology platform.

Description

Connect to your customers in a whole new way with the world’s #1 CRM platform.

Sales

Give your sales teams the power to close deals like never before with Sales Cloud, the world’s #1 CRM solution. Increase productivity, fill pipeline with solid leads and score more wins without software, hardware, or speed limits.

Service

Enhance your customer support — from call-center software to self-service portals — with Service Cloud. Get more responsive, intuitive, and flexible service solutions that help you anticipate your customers’ needs.

Marketing

Deliver personalized customer journeys powered by the intelligent marketing platform for email, mobile, social, digital advertising, and DMP. Build 1-to-1 customer journeys with Marketing Cloud, the world’s most powerful digital marketing platform.

Commerce

Build better customer experiences and crush conversion rates with Commerce Cloud, the world’s leading eCommerce platform.

Engagement

Build custom apps connected to Salesforce, and get your apps to market faster, with Heroku cloud services and developer experience.

Platform and Ecosystem

Extend your sales and service capabilities with the world’s #1 CRM platform. Streamline, automate, and mobilize any business process using third-party apps or custom apps that you build yourself.

Integration

Connect any app, data, or device, whether in the cloud or on-premises, in one place: the MuleSoft Anypoint Platform. And bring data from any system, like SAP, Oracle, Workday, and more, directly into Salesforce.

Analytics

Make more intelligent, data-driven decisions that guide your business forward with Einstein Analytics. Artificial intelligence has simplified the entire analytics workflow, taking you from data to insight to action in minutes.

Industries

Find tailored solutions designed to meet the specific needs of your industry and transform every aspect of your business with Salesforce, the world’s #1 CRM platform.

Communities

With Community Cloud, create beautiful, CRM-powered experiences — fast. Use templates to quickly launch pre-built use-case-specific solutions for your customers and partners. Or start with partner-built industry-specific solutions and components.

Enablement

myTrailhead is the world's leading learning experience platform. Onboard employees faster, supercharge productivity, increase Salesforce adoption, and cultivate company culture.

Productivity

Create collaborative documents, spreadsheets, live apps, and slides with Quip. Embed live Salesforce data that automatically updates so you never have to worry that it’s out of date.