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Salesforce Service Cloud

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Salesforce Service Cloud

Pitch
Salesforce Service Cloud is an online CRM with mobile app for customer service and support

Features of product

Проблемы Pain points
  • No automated business processes
  • High costs of routine operations
  • Customer retention
  • Low quality of customer service
  • Failure to attract new customers
  • Unstructured data
Ценности Business Values
  • Increase Customer Base
  • Ensure Security and Business Continuity
  • Improve Customer Service
  • Support Customers
Матрица сравнения с конкурентами Matrix of comparison with competitors
Описание

About Product

Deliver smarter, more personalized support. Say goodbye to "hold, please," thanks to all the innovative platform features that make.

  • Support customers over their favorite channel. Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.
  • Improve support with AI built for the Salesforce Platform. Give agents a deeper understanding of customers, and managers a complete view of the team with Einstein Analytics.
  • See all the details of a case, at a glance. Boost agent efficiency - customer satisfaction - with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.
  • Resolve onsite service issues on the first trip. Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the right job.
  • Reduce case volume with a self-service portal. Give customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.

See every aspect of your business in one place.

  • Get a 360-degree view by unifying, integrating, and connecting all your existing data from anywhere - even IoT devices, legacy databases, and back-end systems.
  • Run your whole business from one mobile app. Be more productive on the go with Salesforce for iOS and Android. Get alerts, resolve issues, service customers, collaborate with co-workers, share files, and more.
  • Customize Salesforce to work the way you want. Easily tailor your business processes and automate them using intuitive tools, workflows, and Lightning Components that anyone can build.
  • Get new features and updates three times a year. Painlessly upgrade to the latest Salesforce releases, adding innovations like Lightning and Einstein artificial intelligence every four months.
  • Do not worry about data security. Run your business with security.
Характеристики

Characteristics

CRM Type

Collaborative

Data location

Subscription

Functionality

Contact Center

Application Type

Mobile application

System customization
Security and administration
Customer base
Customers document flow
Omnicanal communications

Messengers

Business Process Management

Features of users

Признаки применимости Company requirements
  • Internet access is available for employees
  • Mobile users