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SERVICENOW CUSTOMER SERVICE MANAGEMENT

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SERVICENOW CUSTOMER SERVICE MANAGEMENT

Pitch
Great service isn’t just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

Features of product

Проблемы Pain points
  • No automated business processes
  • High costs of routine operations
  • Customer retention
  • Low quality of customer service
  • Low quality of customer support
  • Decentralized IT systems
  • Failure to attract new customers
Ценности Business Values
  • Reduce Costs
  • Increase Customer Base
  • Improve Customer Service
Матрица сравнения с конкурентами Matrix of comparison with competitors
Описание

About Product

Capabilities

 

  • CASE MANAGEMENT
  • INTELLIGENT ROUTING
  • OMNI CHANNEL
  • ACCOUNTS, CONTACTS, PRODUCTS, SLAS, ENTITLEMENTS
  • SELF-SERVICE PORTAL, KNOWLEDGE & COMMUNITIES
  • FIELD SERVICE MANAGEMENT
  • CONNECTION WITH FIELD SERVICE, OPERATIONS, FINANCE, ETC.
  • ISSUE RESOLUTION
  • VOICE OF THE CUSTOMER
  • VISUAL WORKFLOW AND AUTOMATION

 

Apps Licensed Separately

 

  • AGENT INTELLIGENCE
  • PERFORMANCE ANALYTICS
  • OPERATIONAL INTELLIGENCE
  • FINANCIAL PLANNIN
  • PROJECT PORTFOLIO MANAGEMENT
Характеристики

Characteristics

CRM Type

Operational

Data location

On-demand

Functionality

Customer Service Management

Application Type

Desktop application

System customization
Security and administration
Customer base
Customers document flow
Omnicanal communications

IP-telephony;Chat;E-mail

Business Process Management