Smooch Conversation Orchestrator

Most enterprise business systems don’t play nicely with one another. Smooch harmonizes disconnected software through the power of conversation, allowing businesses to enhance customer interactions using bots, AI, analytics and other third-party applications. Integrate and orchestrate Integrate all your products into Smooch's unified conversation pipeline, from sales to service to marketing clouds, and orchestrate how they access and contribute to any user conversation. Build an ecosystem of apps From bots and sentiment analyzers to language translation and surveys, build an ecosystem of apps on top of Smooch that can contribute to and learn from every conversation. Manage bot-to-human handoffs Easily enable bot-human handoffs within your software, regardless of whether the bot was built by you or a third-party. Make your bots smarter Improve the conversational intelligence of your bots by leveraging insights from third-party sentiment analyzers, intent detectors, and other AI. FEATURES: Bot integration & handoff. Easily connect bots to your software. Use chatbots to triage and automate customer support interactions, looping in human agents at the right time, for the right customers. Language translation. Automatically translate messages into other languages. Add a translation engine to the conversation stream to serve international customers in their native tongue. Natural Language Understanding. Augment messages with intent and sentiment data. Integrate intent detectors and sentiment analyzers to give human agents and bots the context they need to personalize customer interactions. Third-party apps. Trigger actions at the right time. Allow a third-party survey tool, eCommerce bot or any other interactive app to eavesdrop on the conversation and deploy on cue, armed with the context it needs to engage.