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Deployments found:
5
CISCO CMX for OKKO filling station network
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Cisco
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Сoncern Galnaftogaz (OKKO)
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Cisco Connected Mobile Experiences (CMX)
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IT INTEGRATOR
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ITSM - IT Service Management ...
Cisco Identity Services Engine for Petroleum Retail
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Cisco
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Сoncern Galnaftogaz (OKKO)
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CISCO ISE (Identity Services Engine)
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IT INTEGRATOR
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NAC - Network Access Control
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Cisco Prime Infrastructure for Concern Galnaftogaz
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Cisco
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Сoncern Galnaftogaz (OKKO)
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Cisco Prime Infrastructure
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SI BIS
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ITSM - IT Service Management
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Comprehensive IT audit of information systems and infrastructure for GALNAFTOGAZ
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IT Solutions Ukraine
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Сoncern Galnaftogaz (OKKO)
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ИТ-оценка по внедрению виртуализации (vScore) by IT-Solutions vScore ...
IT Solutions Ukraine
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Categories
IT Audit ...
IBM Control Desk for petroleum retail
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IBM
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Сoncern Galnaftogaz (OKKO)
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IBM Control Desk
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IT INTEGRATOR
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Problem Management Software
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1
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CMX Analytics is a data visualization module that helps organizations use the network as a source of data for business analysis, highlight behavioral patterns and trends, which, in turn, can help businesses make informed decisions about how to improve customer service and improve their quality. service.<br /><span style=\"font-weight: bold;\"><br />Benefits</span>\r\nWith the CMX solution, you can:\r\n<ul><li>Analyze business performance and optimize marketing activities through quantitative analysis of activity at your facility, for example, determining the patency of a particular store</li></ul>\r\n<ul><li>Increase the profitability per square meter by optimizing the location using the detailed traffic of the outlet, the conversion rate of visitors into customers, as well as other information, up to specific zones, as well as quantifying the implementation of changes</li></ul>\r\n<ul><li>Increase customer satisfaction by ensuring that there are enough staff during peak periods</li></ul>\r\n<ul><li>Increase profitability using location data for optimal mobile marketing campaigns.</li></ul>","shortDescription":"Thanks to Cisco CMX solutions, Wi-Fi from a familiar means of accessing the network can turn into a powerful tool for analytics, encouraging customers and generating additional profit.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Connected Mobile Experiences (CMX)","keywords":"","description":"Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. 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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li> Lower costs for IT operations</li><li> Higher returns on IT investments</li><li> Minimal service outages</li><li> Ability to establish well-defined, repeatable, and manageable IT processes</li><li> Efficient analysis of IT problems to reduce repeat incidents</li><li> Improved efficiency of IT help desk teams</li><li> Well-defined roles and responsibilities</li><li> Clear expectations on service levels and service availability</li><li> Risk-free implementation of IT changes</li><li> Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the "needs" primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called "at home customer services" or "at home customer support."\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed. </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":252,"title":"Increase Customer Base"},{"id":262,"title":"Support Customers"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":392,"title":"Lengthy production timelines"},{"id":390,"title":"Low quality of customer support"},{"id":389,"title":"Customer attrition"},{"id":388,"title":"Failure to attract new customers"},{"id":375,"title":"No support for mobile and remote users"},{"id":371,"title":"No control over the state of communication channels"},{"id":340,"title":"Low quality of customer service"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li> Lower costs for IT operations</li><li> Higher returns on IT investments</li><li> Minimal service outages</li><li> Ability to establish well-defined, repeatable, and manageable IT processes</li><li> Efficient analysis of IT problems to reduce repeat incidents</li><li> Improved efficiency of IT help desk teams</li><li> Well-defined roles and responsibilities</li><li> Clear expectations on service levels and service availability</li><li> Risk-free implementation of IT changes</li><li> Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the "needs" primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":3,"title":"MDM - Mobile Device Management","alias":"mdm-mobile-device-management","description":" <span style=\"font-weight: bold; \">Mobile device management (MDM)</span> is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. Device management system is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.\r\nMDM is typically a deployment of a combination of on-device applications and configurations, corporate policies and certificates, and backend infrastructure, for the purpose of simplifying and enhancing the IT management of end user devices. In modern corporate IT environments, the sheer number and diversity of managed devices (and user behavior) has motivated device management tools that allow the management of devices and users in a consistent and scalable way. The overall role of MDM is to increase device supportability, security, and corporate functionality while maintaining some user flexibility.\r\nMany organizations administer devices and applications using MDM products/services. Mobile device management software primarily deals with corporate data segregation, securing emails, securing corporate documents on devices, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based.\r\nMDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. \r\nSome of the <span style=\"font-weight: bold; \">core functions</span> of mobile management software include:\r\n<ul><li>Ensuring that diverse user equipment is configured to a consistent standard/supported set of applications, functions, or corporate policies</li><li>Updating equipment, applications, functions, or policies in a scalable manner</li><li>Ensuring that users use applications in a consistent and supportable manner</li><li>Ensuring that equipment performs consistently</li><li>Monitoring and tracking equipment (e.g. location, status, ownership, activity)</li><li>Being able to efficiently diagnose and troubleshoot equipment remotely</li></ul>\r\nDevice management solutions are leveraged for both company-owned and employee-owned (Bring Your Own Device) devices across the enterprise or mobile devices owned by consumers. Consumer demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to, especially since employers and employees have different expectations concerning the types of restrictions that should be applied to mobile devices.\r\nBy controlling and protecting the data and configuration settings of all mobile devices in a network, enterprise device management software can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.\r\nWith mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance. The use of mobile device management across continues to grow at a steady pace, and is likely to register a compound annual growth rate (CAGR) of nearly 23% through 2028. The US will continue to be the largest market for mobile device management globally. ","materialsDescription":"<h1 class=\"align-center\">How Mobile Device Management works?</h1>\r\nMobile device management relies on endpoint software called an MDM agent and an MDM server that lives in a data center. IT administrators configure policies through the MDM server's management console, and the server then pushes those policies over the air to the MDM agent on the device. The agent applies the policies to the device by communicating with application programming interfaces (APIs) built directly into the device operating system.\r\nSimilarly, IT administrators can deploy applications to managed devices through the MDM server. Mobile software management emerged in the early 2000s as a way to control and secure the personal digital assistants and smartphones that business workers began to use. The consumer smartphone boom that started with the launch of the Apple iPhone in 2007 led to the bring your own device trend, which fueled further interest in MDM.\r\nModern MDM management software supports not only smartphones but also tablets, Windows 10 and macOS computers and even some internet of things devices. The practice of using MDM to control PCs is known as unified endpoint management.\r\n<h1 class=\"align-center\">Key Benefits of Mobile Device Management Software</h1>\r\n<span style=\"font-weight: bold;\">Reduce IT Administration.</span> Instead of manually configuring and testing each new mobile device, mobile device software takes care of the repetitive tasks for you. That gives IT staff more time to work on challenging projects that improve productivity.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Improve End-user Productivity. </span>Mobile device management helps end users become more productive because the process of requesting new mobile devices can be cut down from days to hours. Once end users have the device in their hands, mobile device management program helps them get set up on their corporate network much faster. That means less time waiting to get access to email, internal websites, and calendars.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Reduce IT Risk.</span> Mobile devices, especially if your organization allows “Bring Your Own Device” (BYOD), create increased risk exposures. Typically, IT managers respond to these risks in one of two ways, neither of which help. First, you may say “no” to mobile device requests. That’s a fast way to become unpopular. Second, you may take a manual approach to review and oversee each device.<span style=\"font-weight: bold;\"></span> \r\n<span style=\"font-weight: bold;\">Enable Enterprise Growth. </span>If your enterprise added a thousand employees this quarter through hiring, acquisition, or other changes, could IT handle the challenge? If you’re honest, you can probably imagine going through plenty of struggles and missing SLAs. That kind of disappointment and missed service expectations make end users respect IT less. \r\nBy using enterprise device management thoroughly, you'll enable enterprise growth. You'll have the systems and processes to manage 100 users or 10,000 users. That means IT will be perceived as enabling growth not standing in the way.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_MDM_Mobile_Device_Management.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called "at home customer services" or "at home customer support."\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed. </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. 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And it is all delivered with streamlined, centralized management that lets you scale securely in today's market.</p>\r\n<p>Username is a key element in determining access to a network. Username can also help you alert you users to potentially suspicious activity with their devices. It answers the all-important question of who is connected to your network.</p>\r\n<p>The Cisco Identity Services Engine (ISE) Passive Identity Connector centralizes, consolidates, and distributes identity information, including IP addresses, MAC addresses, and usernames. At the same time it offloads work from key infrastructure such as Microsoft Active Directory.</p>\r\n<p>Many servers on the network are active participants in user authentication. They take user credentials and either verify them or look them up in a dedicated repository such as Active Directory. Rather than being actively involved in user authentication, the Passive Identity Connector listens to the various authentication servers on the network. It centralizes the authentication information, becoming the single source of truth for its subscribers.</p>\r\n<p>The Passive Identity Connector distributes the session identity information to other devices on the network that are natural consumers of such information. These devices include firewalls, web security appliances, and traffic analyzers. Using the Cisco Platform Exchange Grid (pxGrid), the Cisco ISE Passive Identity Connector can support up to 20 subscribers.</p>\r\n<p><span style=\"font-weight: bold;\">Features:</span></p>\r\n<ul>\r\n<li>Centralized information</li>\r\n<li>Improved performance</li>\r\n<li>Syslog server support</li>\r\n<li>Active Directory support</li>\r\n<li>Kerberos SPAN support</li>\r\n<li>Endpoint probes</li>\r\n<li>Active Directory agent</li>\r\n<li>Support for custom APIs</li>\r\n<li>Citrix Terminal Server support</li>\r\n<li>High availability</li>\r\n<li>Migration support</li>\r\n<li>Virtual machine support</li>\r\n<li>Scalability</li>\r\n</ul>\r\n<p><span style=\"font-weight: bold;\">Benefits:</span></p>\r\n<ul>\r\n<li>Consolidates data from multiple authentication sources, eliminating the need for every system that requires authentication data to interact with every authentication source</li>\r\n<li>Eliminates the burden on an often-overtaxed infrastructure with a single system that caches data for other authentication data consumers</li>\r\n<li>Gathers authentication data from systems that support syslog</li>\r\n<li>Gathers authentication data from Active Directory through the Microsoft Windows Management Interface (WMI)</li>\r\n<li>Gathers Active Directory authentication data from switches supporting Kerberos SPAN</li>\r\n<li>Understands when endpoints log off</li>\r\n<li>Gathers authentication data from up to 10 Microsoft Active Directory domain controllers</li>\r\n<li>Gathers authentication data from systems that support a custom interface</li>\r\n<li>Gathers authentication data from Citrix Terminal Server</li>\r\n<li>Supports active/passive redundancy</li>\r\n<li>Customers may upgrade from the Cisco ISE Passive Identity Connector to Cisco ISE, adding the Passive Identity Connector node to an existing Cisco ISE cluster.</li>\r\n<li>Supports KVM, VMware, and Hyper-V</li>\r\n<li>Tailored to fit your organization with support for 3,000 and 300,000 sessions</li>\r\n</ul>\r\n","shortDescription":"Cisco Identity Services Engine - усовершенствование мониторинга, контроль доступа, сдерживание угроз","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":8,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"CISCO ISE (Identity Services Engine)","keywords":"","description":"\r\n<p>The Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. 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These new pieces of emerging technology come with their own set of vulnerabilities, which poses a challenge to IT security experts. \r\nNAC systems are put into place to make sure that anyone who enters the system, both in terms of users and devices, is authorized. After being routed the efforts at connection, the network access control system confirms privileges using an identity and access management (IAM, a program that checks users for appropriate permissions to access data materials, as indicated by internal policies). With the information from the IAM, along with a pre-established list of rules, the NAC software is able to smartly accept or deny access requests.\r\nFortunately, NAC products are designed to handle large enterprise networks that have a range of device types trying to connect at all times. Without a NAC in place, companies take on a huge amount of risk by adopting a bring-your-own-device (BYOD) policy, which allows employees and vendors to use their own smartphones and tablets on the local network. Network access control software and hardware require an upfront investment but prove their worth in the long run.","materialsDescription":"<h1 class=\"align-center\"> How a NAC solution works?</h1>\r\nWhen you adopt a network access control solution, the first thing it will do is find all devices currently accessing the system; identify what kind of device they are; and determine whether to validate them and how to treat them using preestablished protocols designed by the company’s security personnel. A network access control system has rules related to a wide spectrum of devices, along with finely grained settings to help you determine permissions. A unified administrative system houses these rules and applies them as needed.\r\nMany companies will utilize NAC as their staff grows and they have an increasing number of devices to manage. These solutions are also helpful for achieving data protection across a variety of different branch locations. The difficulty of securing an organization and managing access has become especially overwhelming in an era when widespread incorporation of IOT devices is becoming more common throughout business; NAC is the fix. The general issue with bring your own device (BYOD), though, is what drew many businesses to this service.\r\n<h1 class=\"align-center\">How to Choose a Network Access Control Solution</h1>\r\nTo help narrow down your search for NAC products, you should first focus on tools that offer native integration with your enterprise’s existing software. You don’t want to have to change your infrastructure or network design in order to bring the NAC solution online. 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With this single view and point of control, you can reap the benefits of One Management across both network and compute.\r\n<span style=\"font-weight: bold;\">Features and Capabilities</span><br />\r\nCisco Prime Infrastructure has what you need to simplify and automate management tasks while taking advantage of the intelligence of your Cisco networks. Product features and capabilities help you:<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Realize One Management</span></span><br />\r\nThis single, unified solution provides wired and wireless lifecycle management, and application visibility and control. It also offers policy monitoring and troubleshooting with the Cisco Identity Services Engine (ISE) and location-based tracking of mobility devices with the Cisco Mobility Services Engine (MSE). You can manage the network, devices, applications, and users – all from one place.<br />\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Consolidate Products</span></span><br />\r\nConsolidate management products and reduce the number of tools required to manage the network. Managing your network using Cisco Prime Infrastructure gives you greater visibility and control, with faster deployment and troubleshooting. You can spend more time transforming your business through innovation and differentiation<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\"></span></span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Manage the Network for Mobile Collaboration</span></span><br />\r\nCisco Prime Infrastructure offers support for 802.11ac, correlated wired-wireless client visibility, spatial maps, Radio Frequency prediction tools, and much more. Simplify the management of the wireless infrastructure while solving problems faster and with fewer resources.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Simplify Intelligent WAN Management</span></span><br />\r\nTake management simplicity to the next level. Cisco Prime Infrastructure offers new, guided workflows for the Intelligent WAN and Converged Access, based on Cisco best practices. These workflows make new branch rollouts easy and fast, from setting up devices and services to automatically managing and monitoring them.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Extend Management to the Data Center</span></span><br />\r\nCisco Prime Infrastructure offers fault, configuration, accounting, performance, and security (FCAPS) management with 360-degree views of Cisco Unified Computing System Series B Blade Servers and Series C Rack Servers and Cisco Nexus switches, including the Application-Centric Infrastructure–ready Cisco Nexus 9000 Series Switches. Your data center is critical to service assurance. Manage it effectively with Cisco Prime Infrastructure.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Speed Time to Value with Device and Technology Packs</span></span><br />\r\nDevice Packs offer ongoing support of new Cisco devices and software releases. It provides parity within each device family, eliminating gaps in management operations, especially when it comes to service availability and troubleshooting. Technology Packs deliver new features between releases, accelerating time to value for high-demand functionality.<br />\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Scale Bigger</span></span><br />\r\nLarge or global organizations often distribute network management by domain, region, or country. 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It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. 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ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li> Lower costs for IT operations</li><li> Higher returns on IT investments</li><li> Minimal service outages</li><li> Ability to establish well-defined, repeatable, and manageable IT processes</li><li> Efficient analysis of IT problems to reduce repeat incidents</li><li> Improved efficiency of IT help desk teams</li><li> Well-defined roles and responsibilities</li><li> Clear expectations on service levels and service availability</li><li> Risk-free implementation of IT changes</li><li> Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the "needs" primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. 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Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li> Lower costs for IT operations</li><li> Higher returns on IT investments</li><li> Minimal service outages</li><li> Ability to establish well-defined, repeatable, and manageable IT processes</li><li> Efficient analysis of IT problems to reduce repeat incidents</li><li> Improved efficiency of IT help desk teams</li><li> Well-defined roles and responsibilities</li><li> Clear expectations on service levels and service availability</li><li> Risk-free implementation of IT changes</li><li> Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. 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After that, solutions are offered based on the hardware and software of the world's leading partner manufacturers: HPE, HP inc., Cisco, Lenovo, NetApp, VMware, Oracle, Huawei, Microsoft, TrueConf, APC, MobileIron, ESET, IBM, Fortinet, Veritas, Dell-emc\r\n<span style=\"font-weight: bold;\">IT-Solutions Services</span><br />IT Infrastructure Solutions:\r\n<ul><li>physical (data storage systems, servers, data transmission and cybersecurity devices, construction of server and data processing centers, SCS, VKS, uninterruptible power supply, personal equipment, peripherals, software)</li></ul>\r\n<ul><li>virtualized (servers, storage, network, desktops)</li></ul>\r\n<ul><li>on information security (network, users, email, information security and security events management)</li></ul>\r\nDesign and implementation of infrastructure services:\r\n<ul><li>backup systems</li></ul>\r\n<ul><li>virtualization</li></ul>\r\n<ul><li>cloud services</li></ul>\r\n<ul><li>IT Service Management (ITSM)</li></ul>\r\n<ul><li>information security</li></ul>\r\n<ul><li>monitoring and control systems</li></ul>\r\nConsulting:\r\n<ul><li>data management (storage, backup, recovery)</li></ul>\r\n<ul><li>IT service continuity</li></ul>\r\n<ul><li>analytics (IT audit, business analytics, vScore - preliminary performance assessment for the implementation of virtualization, dScore - data management performance assessment)</li></ul>\r\n<ul><li>Information Security</li></ul>","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":228,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":15,"vendorImplementationsCount":0,"vendorPartnersCount":14,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://it-solutions.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"IT Solutions Ukraine","keywords":"Partner, Solutions, projects, Gold, Silver, Business, Enterprise, VMware","description":"IT-Solutions has established itself as an experienced IT integrator, reliable partner and supplier.<br />IT-Solutions is an expert in virtualization, management and data storage. 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Implements modern solutions for IT infrastructure, provides services in the field","og:image":"https://old.roi4cio.com/uploads/roi/company/IT_Solutions.jpg"},"eventUrl":""}],"products":[{"id":4875,"logo":false,"scheme":false,"title":"ИТ-оценка по внедрению виртуализации (vScore) by IT-Solutions vScore","vendorVerified":0,"rating":"0.00","implementationsCount":3,"suppliersCount":0,"alias":"it-ocenka-po-vnedreniju-virtualizacii-vscore-by-it-solutions-vscore","companyTypes":[],"description":" Инновационная услуга от IT-Solutions vScore – это рекомендации по эффективному использованию технологий виртуализации и облачной среды, основанные на данных об ИТ-инфраструктуре заказчика.\r\nvScore, или ИТ-оценка инфраструктуры на предмет внедрения виртуализации позволит сравнить существующую инфраструктуру с инфраструктурой после внедрения виртуализации.<br /><span style=\"font-weight: bold;\">Преимущества:</span>\r\n<ul><li>Уменьшение эксплуатационных и капитальных расходов</li></ul>\r\n<ul><li>Повышение надежности, отказоустойчивости и безопасности ИТ-сервисов</li></ul>\r\n<ul><li>Повышение уровня зрелости ИТ-инфраструктуры</li></ul>\r\n<ul><li>Систематизированные данные о части ИТ-инфраструктуры необходимой для виртуализации</li></ul>\r\n<ul><li>Упрощение управления и обслуживания ИТ-инфраструктуры</li></ul>\r\n<ul><li>Повышение гибкости ИТ-инфраструктуры</li></ul>\r\n<ul><li>ИТ-специалисты, вместо поддержания инфраструктуры, смогут заняться ее развитием</li></ul>","shortDescription":"Предварительная оценка эффективности по внедрению виртуализации (vScore) - инновационная услуга интегратора IT-Solutions","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":12,"sellingCount":8,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"ИТ-оценка по внедрению виртуализации (vScore) by IT-Solutions vScore","keywords":"","description":" Инновационная услуга от IT-Solutions vScore – это рекомендации по эффективному использованию технологий виртуализации и облачной среды, основанные на данных об ИТ-инфраструктуре заказчика.\r\nvScore, или ИТ-оценка инфраструктуры на предмет внедрения виртуализац","og:title":"ИТ-оценка по внедрению виртуализации (vScore) by IT-Solutions vScore","og:description":" Инновационная услуга от IT-Solutions vScore – это рекомендации по эффективному использованию технологий виртуализации и облачной среды, основанные на данных об ИТ-инфраструктуре заказчика.\r\nvScore, или ИТ-оценка инфраструктуры на предмет внедрения виртуализац"},"eventUrl":"","translationId":7313,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":725,"title":"IT Audit","alias":"it-audit","description":"An information technology audit, or information systems audit, is an examination of the management controls within an Information technology (IT) infrastructure. The evaluation of obtained evidence determines if the information systems are safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization's goals or objectives. These reviews may be performed in conjunction with a financial statement audit, internal audit, or other form of attestation engagement.\r\nIT audits are also known as automated data processing audits (ADP audits) and computer audits. They were formerly called electronic data processing audits (EDP audits).\r\nAn IT audit is different from a financial statement audit. While a financial audit's purpose is to evaluate whether the financial statements present fairly, in all material respects, an entity's financial position, results of operations, and cash flows in conformity to standard accounting practices, the purposes of an IT audit is to evaluate the system's internal control design and effectiveness. This includes, but is not limited to, efficiency and security protocols, development processes, and IT governance or oversight. Installing controls are necessary but not sufficient to provide adequate security. People responsible for security must consider if the controls are installed as intended, if they are effective, or if any breach in security has occurred and if so, what actions can be done to prevent future breaches. These inquiries must be answered by independent and unbiased observers. These observers are performing the task of information systems auditing. In an Information Systems (IS) environment, an audit is an examination of information systems, their inputs, outputs, and processing.\r\nThe primary functions of an IT audit are to evaluate the systems that are in place to guard an organization's information. Specifically, information technology audits are used to evaluate the organization's ability to protect its information assets and to properly dispense information to authorized parties. The IT audit aims to evaluate the following:\r\nWill the organization's computer systems be available for the business at all times when required? (known as availability) Will the information in the systems be disclosed only to authorized users? (known as security and confidentiality) Will the information provided by the system always be accurate, reliable, and timely? (measures the integrity) In this way, the audit hopes to assess the risk to the company's valuable asset (its information) and establish methods of minimizing those risks. ","materialsDescription":" <span style=\"font-weight: bold;\">What Is an IT Audit?</span>\r\nIn the typical software audit, your system administrators will be asked to show that software is not illegally loaded onto machines it shouldn’t be on, that the number of licenses matches up with the number of users or, if you purchased a bulk license, that you don’t exceed the bounds of that license. One thing you definitely don’t want to happen is for an auditor to find that an employee has brought a home version of a software package and installed it on his or her work computer.\r\n<span style=\"font-weight: bold;\">What Do Auditors Want?</span>\r\nIn short, software auditors want to know that companies are following the rules with regard to software licenses. How much slack they’ll give you if they find a minor violation depends on several factors. If you can show your company makes a good-faith effort to stay on top of all software license requirements, it could act in your favor.\r\n<span style=\"font-weight: bold;\">What Should We Do to Prepare for an IT Audit?</span>\r\nIf you have a strong IT asset management program in place, preparation for an audit is far less stressful. When you can easily create reports showing the number of copies installed, the number of licenses, license expiration dates, and hardware where the software is installed, you can create those reports in advance and look for potential problems. If you notice discrepancies, you can take steps to correct them before the auditors arrive.\r\n<span style=\"font-weight: bold;\">How Can We Do a Self-Audit Beforehand?</span>\r\nPerforming periodic self-audits is not just busywork, but could potentially save your company a lot of money and embarrassment. The three main steps in a self-audit are: reading the vendor’s contract, gathering purchase information, and getting an accurate count of how many licenses are deployed:\r\n<ul><li><span style=\"font-weight: bold;\">Read the Contract</span> – Understand license types and models, including maintenance requirements. Learn if there are limitations on where the software can or cannot be used. For example, are you allowed to use it on laptops that travel outside the US?</li><li><span style=\"font-weight: bold;\">Gather Purchase Information</span> – Know where to get your hands on purchase data. If you purchased from a reseller, make sure that the reseller passed on your purchase information to the vendor.</li><li><span style=\"font-weight: bold;\">Get an Accurate License Deployment Count</span> – If your company has a solid IT asset management program, this shouldn’t be a challenge. Otherwise, you’ll need to manually locate receipts and serial numbers and match them up to the machines where the software is deployed.</li></ul>\r\nThe self-audit is much easier to do when you don’t have an actual audit staring you in the face.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Audit.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":4924,"logo":false,"scheme":false,"title":"ИТ-аудит by IT Solutions","vendorVerified":0,"rating":"0.00","implementationsCount":2,"suppliersCount":0,"alias":"it-audit-by-it-solutions","companyTypes":[],"description":" <span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">ИТ-аудит (IT консалтинг) дает возможность оценить предоставляемую ИТ-инфраструктурой информацию по следующим семи критериям оценки:<br /></span>\r\n<ol><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Эффективность – актуальность информации, соответствующего бизнес-процесса, гарантия своевременного и регулярного получения правильной информации.</span></li><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Продуктивность – обеспечение доступности информации с помощью оптимального (наиболее продуктивного и экономичного) использования ресурсов.</span></li><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Конфиденциальность – обеспечение защиты информации от неавторизованного ознакомления.</span></li><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Целостность – точность, полнота и достоверность информации в соответствии с требованиями бизнеса.</span></li><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Пригодность – предоставление информации по требованию бизнес-процессов.</span></li><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Согласованность – соответствие законам, правилам и договорным обязательствам.</span></li><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Надежность – доступ руководства организации к соответствующей информации для текущей деятельности, для создания финансовых отчетов и оценки степени соответствия.</span></li></ol>\r\n<span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Результаты ИТ-аудита позволяют:<br /></span>\r\n<ul><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Оценить соответствие ИС требованиям бизнеса, выявить недостатки и упущения</span></li></ul>\r\n<ul><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Эффективно планировать развитие ИС организации;</span></li></ul>\r\n<span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Принимать решения:<br /></span>\r\n<ul><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Обоснованно решать проблемы безопасности и контроля;</span></li></ul>\r\n<ul><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Обоснованно приобретать или модернизировать аппаратно-программные средства;</span></li></ul>\r\n<ul><li><span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 21px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; \">Планировать повышение квалификации сотрудников ИТ-подразделений.<br /></span></li></ul>","shortDescription":"ИТ-аудит позволяет выявить возможные недочеты в работе ИТ инфраструктуры, а также определить уязвимые места и «узкие места», которые могут стать причиной потери ценной информации компании","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":13,"sellingCount":15,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"ИТ-аудит by IT Solutions","keywords":"","description":" <span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left","og:title":"ИТ-аудит by IT Solutions","og:description":" <span style=\"color: rgb(86, 89, 94); font-family: "Times New Roman", Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left"},"eventUrl":"","translationId":7323,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":722,"title":"Audit","alias":"audit","description":" Audit is a check of the activity of an organization or system for compliance with laws, regulations and rules. The word audit means “listening” in Latin.\r\nAuditing is a very important matter in financial and banking systems. Audits must be honest and incorruptible, so auditors often pay for high salaries so that they do not have the desire of the brothers.\r\nWebsite audit is a comprehensive analysis: checking HTML-code for errors and presence, as well as a number of checked files, such as robots.txt, correct coding, error handling of the 404th, page loading speed and so on.\r\nThe scope of the subject of the audit also happens to be general, banking, insurance, IT (<link https://roi4cio.com/en/categories/category/it-audit/ - external-link-new-window \"Opens internal link in current window\">IT audit</link> and <link https://roi4cio.com/en/categories/category/it-security-audit/ - external-link-new-window \"Opens internal link in current window\">IT security audit</link>) and other activities.","materialsDescription":"<span style=\"font-weight: bold;\">Types of audit:</span>\r\n<span style=\"font-weight: bold;\">Financial and investment audit</span>\r\nFinancial - this is an audit in the classical sense, that is, verification of financial statements and expression of opinion about its reliability. Closely adjacent to it is an investment audit - a conclusion on the targeted and efficient use of investment resources and an audit of professional participants in investment activities (exchanges, investment and construction companies). Also close to the financial audit is adjacent to the audit and inventory activities. Depending on whether an audit of a company's reporting is conducted by an independent auditor or its own employees, it is customary to distinguish between an independent (audit in the classic sense) and an internal audit.\r\n<span style=\"font-weight: bold;\">Industrial Audit</span>\r\nIndustrial audit is a more complex phenomenon, as it includes elements of financial (in terms of forming the cost of products, confirmation of the reasonableness of tariffs for services — for example, housing and communal services) and a purely technical audit.\r\nThe technical audit is understood by independent experts to check the production organization system, the quality control and management system, the technical and technological solutions used, as well as to check the technical condition of machinery, equipment, machinery, buildings and structures, engineering communications, systems and networks, as well as technical and design checks. documentation expressing opinions on the validity of the applied technical / technological solutions, methods of production management and compliance of technical a cic state of engineering complex systems and equipment to the requirements of regulatory acts.\r\nThis also includes a set of measures for auditing the information technology environment of an enterprise — IT audit of systems and services, as well as an understanding of the level of software and hardware support — the level of automation.\r\nInspection activities are closely related to industrial audit - that is, technical supervision activities (production, construction, assembly, commissioning) of technically complex products that have so-called hidden work (work that cannot be seen and accepted for quality in the future - for example, foundation work ) and the activities of independent acceptance of technically complex products (ships, turbines, technological complexes) and confirmation of the achievement of design parameters, as well as acceptance of shipments of goods from evidence supporting their properties, quantity and quality.\r\nThe types of industrial audits are environmental audits (confirmation of loads on the environment), energy audits, audit of operating costs and confirmation of tariffs (used mainly to justify prices for products of natural and other monopolies) and other types of special audits (for example, ESD- audit).\r\n<span style=\"font-weight: bold;\">Staff audit</span>\r\nPersonnel audit is the definition, assessment of the personal potential of employees and the compliance of employees with the corporate culture and values of the company.\r\nIn the course of this audit, the level of compliance of an employee with his position is established, personal qualities are assessed, and a comprehensive description of employees is given.\r\n<span style=\"font-weight: bold;\">PR audit</span>\r\nTasks - to check the implementation of project tasks, to analyze the effectiveness of the expenditure of funds allocated for the project. During the audit, such techniques as counting the number of messages, assessments, types of media, evaluation of materials for several components, statistical processing of motives are used. Along with the methods listed above, sociological surveys and point studies of representatives of the project’s target audience can be applied.\r\n<span style=\"font-weight: bold;\">Environmental audit</span>\r\nEnvironmental audit of an enterprise is a comprehensive and independent assessment of compliance with requirements, including the requirements of existing international standards, regulations and regulations in the field of environmental safety, environmental management and environmental protection, as well as the preparation of relevant recommendations and their documentation for improving the activities of enterprises and organizations in the environmental field.<br /> ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/100_Black_LineIcons_Business_original_vect59.png"},{"id":727,"title":"IT Security Audit","alias":"it-security-audit","description":" A <span style=\"font-weight: bold; \">computer security audit</span> is a manual or systematic measurable technical assessment of a system or application. Manual assessments include interviewing staff, performing security vulnerability scans, reviewing application and operating system access controls, and analyzing physical access to the systems. Automated assessments, or CAAT's, include system generated audit reports or using software to monitor and report changes to files and settings on a system. Systems can include personal computers, servers, mainframes, network routers, switches.\r\nAt its root, an <span style=\"font-weight: bold; \">IT security audit</span> includes two different assessments. The manual assessment occurs when an internal or external IT security audit companies interview employees, reviews access controls, analyzes physical access to hardware, and performs vulnerability scans. \r\nAudit, performed by IT security audit services or IT security audit software, analyzes individual technical infrastructure components at a detailed level, ensuring that each is functioning in a manner that reinforces appropriate information security. The stakes are made higher with a number of regulatory compliance requirements mandating that IT audits be included in organizational due diligence efforts. These reviews should occur, at a minimum, annually. Some organizations, however, prefer to do them more frequently.\r\nOrganizations should also review system-generated reports. Automated assessments not only incorporate that data, but also respond to software monitoring reports and changes to server and file settings.\r\nSecurity audits, vulnerability assessments, and penetration testing are the <span style=\"font-weight: bold; \">three main types of security diagnostics. </span>Each of the three takes a different approach and may be best suited for a particular purpose. \r\n<span style=\"font-weight: bold; \">Security audits</span> measure an information system's performance against a list of criteria. \r\nA <span style=\"font-weight: bold; \">vulnerability assessment,</span> on the other hand, involves a comprehensive study of an entire information system, seeking potential security weaknesses. \r\n<span style=\"font-weight: bold; \">Penetration testing</span> is a covert operation, in which a security expert tries a number of attacks to ascertain whether or not a system could withstand the same types of attacks from a malicious hacker. In penetration testing, the feigned attack can include anything a real attacker might try, such as social engineering. Each of the approaches has inherent strengths, and using two or more of them in conjunction may be the most effective approach of all.\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: bold;\">What is a security audit?</span></h1>\r\nA Security Audit is a process or event where the IT security policy or standards are used as a basis to determine the overall state of existing protection and to verify whether existing protection is being performed properly. It aims to determine whether the current environment is securely protected in accordance with the defined IT security policy.<br />Before performing a security assessment or audit, the organization should define the scope of the security audit, and the budget and duration allowed for the assessment/audit.\r\n<h1 class=\"align-center\"><span style=\"font-weight: bold;\">How often should a security audit be performed?</span></h1>\r\nA security audit only provides a snapshot of the vulnerabilities in a system at a particular point in time. As technology and the business environment changes, periodic and ongoing reviews will inevitably be required. Depending on the criticality of the business, a security audit might be conducted yearly, or every two years.\r\n<h1 class=\"align-center\"><span style=\"font-weight: bold;\">Who should perform a security audit?</span></h1>\r\nA security audit is a complex task requiring skilled and experienced personnel; it must be planned carefully. To perform the audit an independent and trusted third party is recommended. This third party can be another group of in-house staff or an external audit team, dependent on the skills of the internal staff and the criticality/sensitivity of the information being audited.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Security_Audit.png"},{"id":725,"title":"IT Audit","alias":"it-audit","description":"An information technology audit, or information systems audit, is an examination of the management controls within an Information technology (IT) infrastructure. The evaluation of obtained evidence determines if the information systems are safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization's goals or objectives. These reviews may be performed in conjunction with a financial statement audit, internal audit, or other form of attestation engagement.\r\nIT audits are also known as automated data processing audits (ADP audits) and computer audits. They were formerly called electronic data processing audits (EDP audits).\r\nAn IT audit is different from a financial statement audit. While a financial audit's purpose is to evaluate whether the financial statements present fairly, in all material respects, an entity's financial position, results of operations, and cash flows in conformity to standard accounting practices, the purposes of an IT audit is to evaluate the system's internal control design and effectiveness. This includes, but is not limited to, efficiency and security protocols, development processes, and IT governance or oversight. Installing controls are necessary but not sufficient to provide adequate security. People responsible for security must consider if the controls are installed as intended, if they are effective, or if any breach in security has occurred and if so, what actions can be done to prevent future breaches. These inquiries must be answered by independent and unbiased observers. These observers are performing the task of information systems auditing. In an Information Systems (IS) environment, an audit is an examination of information systems, their inputs, outputs, and processing.\r\nThe primary functions of an IT audit are to evaluate the systems that are in place to guard an organization's information. Specifically, information technology audits are used to evaluate the organization's ability to protect its information assets and to properly dispense information to authorized parties. The IT audit aims to evaluate the following:\r\nWill the organization's computer systems be available for the business at all times when required? (known as availability) Will the information in the systems be disclosed only to authorized users? (known as security and confidentiality) Will the information provided by the system always be accurate, reliable, and timely? (measures the integrity) In this way, the audit hopes to assess the risk to the company's valuable asset (its information) and establish methods of minimizing those risks. ","materialsDescription":" <span style=\"font-weight: bold;\">What Is an IT Audit?</span>\r\nIn the typical software audit, your system administrators will be asked to show that software is not illegally loaded onto machines it shouldn’t be on, that the number of licenses matches up with the number of users or, if you purchased a bulk license, that you don’t exceed the bounds of that license. One thing you definitely don’t want to happen is for an auditor to find that an employee has brought a home version of a software package and installed it on his or her work computer.\r\n<span style=\"font-weight: bold;\">What Do Auditors Want?</span>\r\nIn short, software auditors want to know that companies are following the rules with regard to software licenses. How much slack they’ll give you if they find a minor violation depends on several factors. If you can show your company makes a good-faith effort to stay on top of all software license requirements, it could act in your favor.\r\n<span style=\"font-weight: bold;\">What Should We Do to Prepare for an IT Audit?</span>\r\nIf you have a strong IT asset management program in place, preparation for an audit is far less stressful. When you can easily create reports showing the number of copies installed, the number of licenses, license expiration dates, and hardware where the software is installed, you can create those reports in advance and look for potential problems. If you notice discrepancies, you can take steps to correct them before the auditors arrive.\r\n<span style=\"font-weight: bold;\">How Can We Do a Self-Audit Beforehand?</span>\r\nPerforming periodic self-audits is not just busywork, but could potentially save your company a lot of money and embarrassment. The three main steps in a self-audit are: reading the vendor’s contract, gathering purchase information, and getting an accurate count of how many licenses are deployed:\r\n<ul><li><span style=\"font-weight: bold;\">Read the Contract</span> – Understand license types and models, including maintenance requirements. Learn if there are limitations on where the software can or cannot be used. For example, are you allowed to use it on laptops that travel outside the US?</li><li><span style=\"font-weight: bold;\">Gather Purchase Information</span> – Know where to get your hands on purchase data. If you purchased from a reseller, make sure that the reseller passed on your purchase information to the vendor.</li><li><span style=\"font-weight: bold;\">Get an Accurate License Deployment Count</span> – If your company has a solid IT asset management program, this shouldn’t be a challenge. Otherwise, you’ll need to manually locate receipts and serial numbers and match them up to the machines where the software is deployed.</li></ul>\r\nThe self-audit is much easier to do when you don’t have an actual audit staring you in the face.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Audit.png"},{"id":717,"title":"Consulting","alias":"consulting","description":" Even large international companies often face difficulties in their work. This may be due to both external factors and internal problems. Most often, problems arise because of price fluctuations in the market, the appearance or departure of a competitor, but firms also have difficulties with the relations themselves between employees within the enterprise. Because of this, there is no opportunity and strength within the company to fight for their survival, therefore an excellent solution, in this case, would be to use consulting services.\r\nConsulting is a type of service, which essentially means consulting. One company or person provides services in solving certain problems to another company.\r\nThe issues that can be solved with the help of consulting are very diverse. Sometimes it can be a whole complex of tasks, and sometimes it is provided only in a narrow area. For example, accounting consulting is the involvement of a specialized company or employee to solve accounting problems. That is why, when they talk about the concept of consulting, there is no clear definition.\r\nConsulting services are the solution of organizational or managerial tasks within a firm with the help of external specialists. Professional consultants in a particular area are invited to work at a company. Experts evaluate the condition, see the cause of the problems and create a system for solving these errors.\r\nThe company turns to consulting, not only in the case when experiencing difficulties in development. Often the manager decides on the expansion, so an urgent need to increase the number of specialists. But even if hiring them to work, then it will be necessary to spend more months on training, control over the execution of tasks, and only after that set challenging tasks for them. And in a developing company there is not so much time.<br />Consulting firms are specialized companies that provide consulting services. There can work a staff of staff who simultaneously collaborate with different organizations.","materialsDescription":" <span style=\"font-weight: bold;\">What are the types of consulting services?</span>\r\nThere are basic types of consulting services:\r\n<link https://roi4cio.com/en/categories/category/it-Consulting/ - external-link-new-window \"Opens internal link in current window\"><span style=\"font-weight: bold;\">IT consulting</span></link> is one of the newest and most sought-after types of consulting in Ukraine. This advice and assistance in the field of information technology. In fact, IT-consulting solves all the issues related to the Internet and information business processes.\r\n<span style=\"font-weight: bold;\">Marketing consulting.</span> Not all companies can afford to open a marketing department or hire a professional employee who will solve these issues. And today it is necessary to engage in advertising, because this is the only way to stay on the market and be a leader. In many cases, marketing consulting services are provided along with IT consulting.\r\n<span style=\"font-weight: bold;\">Legal consulting</span> is related to the solution of current tasks that are related to the state law. This will allow to properly evaluate the activities of the company and make the most profitable decisions. Legal advice is especially important during the expansion of the enterprise when it is necessary to open new branches or enter into agreements with intermediaries and suppliers.\r\n<span style=\"font-weight: bold;\">Financial consulting</span> - services that are associated with the effective management of funds, the distribution of the budget within the company, as well as proper external investments.\r\n<span style=\"font-weight: bold;\">Personnel consulting</span> assumes the establishment of internal relations between employees, the selection of new professionals who will meet the requirements of the company.\r\n<span style=\"font-weight: bold;\">Who is engaged in consulting services?</span>\r\nThe task of consultants consulting firms include:\r\n<ul><li>Search for problems within the company.</li><li>Analysis of the enterprise.</li><li>Development of strategies and programs to solve the problems found.</li><li>Advice on any issues: management, accounting, logistics, finance, etc.</li></ul>\r\nConsultants have all the necessary knowledge to help small, medium or large businesses solve problems and quickly adapt to a constantly changing market or regularly growing competition.\r\nIn particular, consultants of consulting companies have the following knowledge:\r\n<ul><li>computer science (computer skills and various software);</li><li>marketing and advertising;</li><li>finance and accounting;</li><li>sales and management;</li><li>logistics and investment.</li></ul>\r\nThey must also understand personnel issues, environmental issues, as well as computer technology, basic software and more.\r\n<span style=\"font-weight: bold;\">When it is advisable to resort to consulting services:</span>\r\n<ol><li>If there are disagreements between partners in the business regarding the further development of the company, production, marketing, investments, etc.</li><li>When a business is in a critical situation, for example, on the verge of bankruptcy or bankruptcy, and the manager or entrepreneur is not able to solve the problems and save the company.</li><li>With the expansion of the business and its scaling. When work is planned on other regions of the country or even entering the international market.</li><li>When you need to find fresh ideas for the rapid promotion of a new service, product or product.</li><li>When the need arises to conduct an audit of a business to understand how effective it is and what are the future prospects in the current state of affairs.</li><li>When you plan to sell a business and you need to check all the important points.</li><li>In the absence of new ideas for the promotion of business, products, services or goods. Or to develop a new product, instead of an outdated or lost consumer demand.</li></ol>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Consulting.png"},{"id":718,"title":"IT Consulting","alias":"it-consulting","description":" In management, information technology consulting (also called IT consulting, computer consultancy, business and technology services, computing consultancy, technology consulting, and IT advisory) as a field of activity focuses on advising organizations on how best to use information technology (IT) in achieving their business objectives.\r\nThe IT consulting industry can be viewed as a Four-tier system:\r\n<ul><li>Professional services firms which maintain large professional workforces and command high bill rates.</li><li>Staffing firms, which place technologists with businesses on a temporary basis, typically in response to employee absences, temporary skill shortages and technical projects.</li><li>Independent consultants, who are self-employed or who function as employees of staffing firms (for US tax purposes, employed on Form W-2), or as independent contractors in their own right (for US tax purposes, on "1099").</li><li>Information Technology security consultants</li></ul>\r\nThere are different reasons why consultants are called in:\r\n<ul><li>To gain external, objective advice and recommendations</li><li>To gain access to the consultants' specialized expertise</li><li>Temporary help during a one-time project where the hiring of a permanent employee(s) is not required or necessary</li><li>To outsource all or part of the IT services from a specific company.</li></ul>\r\nThere is a relatively unclear line between management consulting and IT consulting. There are sometimes overlaps between the two fields, but IT consultants often have degrees in computer science, electronics, technology, or management information systems while management consultants often have degrees in accounting, economics, Industrial Engineering, finance, or a generalized MBA (Masters in Business Administration).\r\nAccording to the Institute for Partner Education & Development, IT consultants' revenues come predominantly from design and planning based consulting with a mixture of IT and business consulting. This is different from a systems integrator in that you do not normally take title to product. Their value comes from their ability to integrate and support technologies as well as determining product and brands. ","materialsDescription":"<span style=\"font-weight: bold; \">Who is an information technology (IT) consultant?</span>\r\nAn information technology consultant is a third-party service provider who is qualified to advise clients on the best use of IT to meet specific business requirements. IT consultants may work with a professional IT consultancy firm or as independent contractors. They may conduct a business needs assessment and develop an information systems solution that meets the organization's objectives.\r\nSome information technology consultants emphasize technical issues while others help organizations use IT to manage business processes. Still others specialize in a specific IT area such as information security.\r\nIT consultants need a deep knowledge of both business and information technology. A bachelor's degree in management information systems, computer science, or information science is the typical path into a technical consultancy career. IT certifications supplement this foundation with specialized technical training. Information technology degree and certification programs are available online to accommodate working IT professionals.\r\n<span style=\"font-weight: bold; \">What are the prerequisites and major obstacles?</span>\r\nOnce a business owner defined the needs to take a business to the next level, a decision maker will define a scope, cost and a time-frame of the project. The role of the IT consultancy company is to support and nurture the company from the very beginning of the project until the end, and deliver the project not only in the scope, time and cost but also with complete customer satisfaction.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Project scoping and planning</span></span>\r\nThe usual problem is that a business owner doesn't know the detail of what the project is going to deliver until it starts the process. In many cases, the incremental effort in some projects can lead to significant financial loss.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Business process and system design</span></span>\r\nThe scope of a project is linked intimately to the proposed business processes and systems that the project is going to deliver. Regardless of whether the project is to launch a new product range or discontinue unprofitable parts of the business, the change will have some impact on business processes and systems. The documentation of your business processes and system requirements are as fundamental to project scoping as an architects plans would be to the costing and scoping of the construction of a building.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Project management support</span></span>\r\nThe most successful business projects are always those that are driven by an employee who has the authority, vision and influence to drive the required changes in a business. It is highly unlikely that a business owner (decision maker or similar) will realize the changes unless one has one of these people in the employment. However, the project leadership role typically requires significant experience and skills which are not usually found within a company focused on day-to-day operations. Due to this requirement within more significant business change projects/programs, outside expertise is often sought from firms which can bring this specific skill set to the company.\r\n<span style=\"font-weight: bold;\">What are the skills of IT-consulting?</span>\r\nAn IT consultant needs to possess the following skills:\r\n<ul><li>Advisory skills</li><li>Technical skills</li><li>Business skills</li><li>Communication skills</li><li>Management skills</li><li>Advisory language skills</li><li>Business and management language skills</li><li>Technical language skills</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Consulting.png"},{"id":721,"title":"Business Consulting","alias":"business-consulting","description":"Business consulting is a type of services related to the preparation of recommendations for the achievement of set goals in economic activity.\r\nBusiness consulting may include not only consulting support but also the implementation of management decisions. A business consultant is included in the search for the best, optimal ways of getting out of a situation that requires outsourcing support.\r\nExperts in the field of business consulting are attracted if companies need external evaluation for further development or to develop a short-term and long-term strategy.\r\nThe result of the work is consulting on business consulting, as well as the development and forecasting of the company-employer.\r\nAs part of business consulting, the following services are usually provided:\r\n<ul><li>drawing up business plans;</li><li>вrawing up marketing plans;</li><li>marketing consulting.</li></ul>","materialsDescription":" Business consultants almost never use the word "problem"; instead, they talk about opportunities to enhance value. Ask any consultant what they do, and they'll likely say "I'm in the solutions business." Despite criticism that's sometimes leveled at business consultants, they truly can add value to your middle market company, but you need to know when and why to use them. There is a huge range of business issues that consultants can provide solutions for, and different types of consultants bring different ideas to the table.\r\nConsultants come in many forms. Most businesses are familiar with the "big four" audit firms: PricewaterhouseCoopers, Deloitte, Ernst & Young, and KPMG. These big-name firms are most likely out of a midmarket business's price range, which will lead midsized companies to work with smaller boutique firms and even individual experts for hire.\r\n<span style=\"font-weight: bold; \">Types of Consultants:</span>\r\nBusiness consultants can generally add value in five major areas of your middle market business:\r\n<ol><li><span style=\"font-weight: bold; \">Management and strategy.</span> Qualified consultants should have a deep understanding of your particular market and bring the best practices from your industry (or even other industries) to your company. If you're looking to expand your markets geographically, extend your product portfolio, reorganize your middle market company to promote efficiency and cost-effectiveness, buy out a smaller competitor, or increase your overall capabilities, then hiring an experienced management/strategy consultant can make perfect sense. Firms such as McKinsey & Company are famous for helping clients develop and execute better strategies.</li><li><span style=\"font-weight: bold; \">Operations.</span> Want to improve the quality and efficiency of your production processes? An operations consultant such as Accenture can help you create and implement a new way of doing just that. Some consultants specialize in business process re-engineering, meaning that they come in and map out your existing processes, analyze opportunities for reducing the number of steps in that process while maintaining quality, and re-engineer your processes in a way that reduces steps and costs. Other consultants are experts in quality control systems and can help you make changes that will reduce defects.</li><li><span style=\"font-weight: bold; \">IT.</span> This is a fast-growing area for consulting, as the demands of new technology are impacting middle market companies every day. Whether you need to develop a new system or integrate your old systems so that they work together, an IT consultant can help. IT consultants such as IBM will enhance your capabilities and also make your IT more flexible in meeting the dynamic needs of internal and external customers.</li><li><span style=\"font-weight: bold; \">HR.</span> Need to improve the overall satisfaction of your employees, recruit top talent, and retain your top performers? HR consultants such as Hay Group specialize in developing compensation strategies that align with your overall business goals, training, and developing your people in areas such as business communication and leadership. They can help you improve performance-related feedback and evaluation to your team, making your employees work smarter.</li><li><span style=\"font-weight: bold; \">Marketing.</span> Whether you need a new logo for your company, a new market position for one of your brands, or a new social media strategy to interact with your customers, marketing consultants can help. Consultants such as The Boston Consulting Group can offer you a creative spark when your own people have run out of ideas, letting you see what other companies have done to attract more customers.</li></ol>\r\n<span style=\"font-weight: bold;\">Reasons for Hiring a Consultant</span>\r\nNow that you know the major types of consultants, why would you need to hire one? Here are five common reasons:\r\n<ol><li><span style=\"font-weight: bold; \">Rent a brain.</span> You don't have the human resources you need because some internal person has quit or your head count has been slashed, so hiring a consultant for a project or on a temporary basis can fill the gap until a full-time internal person is found. You won't have to make a consultant a full-time employee, so breaking off the relationship is relatively easy and cost-effective.</li><li><span style=\"font-weight: bold; \">Manage change (and take the heat).</span> Consultants are experts at fostering change in organizations, so if your midsized company is rife with internal squabbling concerning imminent changes, bringing in a consultant can break the logjam. Consultants know that they're often brought in for political cover and will shoulder blame for unpopular changes such as reducing head count and other cost-cutting measures.</li><li><span style=\"font-weight: bold; \">Teach and implement best practices.</span> Consultants are often the leading experts in the fields they work in. They not only have academic and theoretical expertise, but they've also worked directly with leading companies to implement change. If you want best practices in areas such as IT and management, then consultants are the best source available. Why try to invent a best practice when consultants have already implemented some with multiple clients?</li><li><span style=\"font-weight: bold; \">Infuse creativity.</span> Consultants have a fresh perspective on your business, so having an outsider come in and offer ideas can be tremendously helpful. Sometimes your in-house people are too close to your company and don't have the perspective to examine the bigger picture within your market, but consultants can share valuable insights that boost your internal creative thinking.</li><li><span style=\"font-weight: bold; \">Deliver training.</span> You can hire a consultant to share knowledge about almost anything. Consultants are born trainers, so they're a natural choice to do a training course or day-long presentation for your company in almost any area. A good consultant blends theory and practice, and this can deliver high value to your midmarket company.</li></ol>\r\nConsultants can obviously be expensive, and you need to carefully weigh the costs and benefits. Only you know the particular needs of your midsized firm, but chances are that a consultant can help turn those needs into highly beneficial solutions.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Business_Consulting.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":217,"title":"Ukraine","name":"UKR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":10,"title":"Ensure Compliance"},{"id":9,"title":"Support Decision Making"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":394,"title":"Shortage of information for decision making"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":387,"title":"Non-compliant with IT security requirements"}]}},"categories":[{"id":725,"title":"IT Audit","alias":"it-audit","description":"An information technology audit, or information systems audit, is an examination of the management controls within an Information technology (IT) infrastructure. The evaluation of obtained evidence determines if the information systems are safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization's goals or objectives. These reviews may be performed in conjunction with a financial statement audit, internal audit, or other form of attestation engagement.\r\nIT audits are also known as automated data processing audits (ADP audits) and computer audits. They were formerly called electronic data processing audits (EDP audits).\r\nAn IT audit is different from a financial statement audit. While a financial audit's purpose is to evaluate whether the financial statements present fairly, in all material respects, an entity's financial position, results of operations, and cash flows in conformity to standard accounting practices, the purposes of an IT audit is to evaluate the system's internal control design and effectiveness. This includes, but is not limited to, efficiency and security protocols, development processes, and IT governance or oversight. Installing controls are necessary but not sufficient to provide adequate security. People responsible for security must consider if the controls are installed as intended, if they are effective, or if any breach in security has occurred and if so, what actions can be done to prevent future breaches. These inquiries must be answered by independent and unbiased observers. These observers are performing the task of information systems auditing. In an Information Systems (IS) environment, an audit is an examination of information systems, their inputs, outputs, and processing.\r\nThe primary functions of an IT audit are to evaluate the systems that are in place to guard an organization's information. Specifically, information technology audits are used to evaluate the organization's ability to protect its information assets and to properly dispense information to authorized parties. The IT audit aims to evaluate the following:\r\nWill the organization's computer systems be available for the business at all times when required? (known as availability) Will the information in the systems be disclosed only to authorized users? (known as security and confidentiality) Will the information provided by the system always be accurate, reliable, and timely? (measures the integrity) In this way, the audit hopes to assess the risk to the company's valuable asset (its information) and establish methods of minimizing those risks. ","materialsDescription":" <span style=\"font-weight: bold;\">What Is an IT Audit?</span>\r\nIn the typical software audit, your system administrators will be asked to show that software is not illegally loaded onto machines it shouldn’t be on, that the number of licenses matches up with the number of users or, if you purchased a bulk license, that you don’t exceed the bounds of that license. One thing you definitely don’t want to happen is for an auditor to find that an employee has brought a home version of a software package and installed it on his or her work computer.\r\n<span style=\"font-weight: bold;\">What Do Auditors Want?</span>\r\nIn short, software auditors want to know that companies are following the rules with regard to software licenses. How much slack they’ll give you if they find a minor violation depends on several factors. If you can show your company makes a good-faith effort to stay on top of all software license requirements, it could act in your favor.\r\n<span style=\"font-weight: bold;\">What Should We Do to Prepare for an IT Audit?</span>\r\nIf you have a strong IT asset management program in place, preparation for an audit is far less stressful. When you can easily create reports showing the number of copies installed, the number of licenses, license expiration dates, and hardware where the software is installed, you can create those reports in advance and look for potential problems. If you notice discrepancies, you can take steps to correct them before the auditors arrive.\r\n<span style=\"font-weight: bold;\">How Can We Do a Self-Audit Beforehand?</span>\r\nPerforming periodic self-audits is not just busywork, but could potentially save your company a lot of money and embarrassment. The three main steps in a self-audit are: reading the vendor’s contract, gathering purchase information, and getting an accurate count of how many licenses are deployed:\r\n<ul><li><span style=\"font-weight: bold;\">Read the Contract</span> – Understand license types and models, including maintenance requirements. Learn if there are limitations on where the software can or cannot be used. For example, are you allowed to use it on laptops that travel outside the US?</li><li><span style=\"font-weight: bold;\">Gather Purchase Information</span> – Know where to get your hands on purchase data. If you purchased from a reseller, make sure that the reseller passed on your purchase information to the vendor.</li><li><span style=\"font-weight: bold;\">Get an Accurate License Deployment Count</span> – If your company has a solid IT asset management program, this shouldn’t be a challenge. Otherwise, you’ll need to manually locate receipts and serial numbers and match them up to the machines where the software is deployed.</li></ul>\r\nThe self-audit is much easier to do when you don’t have an actual audit staring you in the face.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Audit.png"},{"id":722,"title":"Audit","alias":"audit","description":" Audit is a check of the activity of an organization or system for compliance with laws, regulations and rules. The word audit means “listening” in Latin.\r\nAuditing is a very important matter in financial and banking systems. Audits must be honest and incorruptible, so auditors often pay for high salaries so that they do not have the desire of the brothers.\r\nWebsite audit is a comprehensive analysis: checking HTML-code for errors and presence, as well as a number of checked files, such as robots.txt, correct coding, error handling of the 404th, page loading speed and so on.\r\nThe scope of the subject of the audit also happens to be general, banking, insurance, IT (<link https://roi4cio.com/en/categories/category/it-audit/ - external-link-new-window \"Opens internal link in current window\">IT audit</link> and <link https://roi4cio.com/en/categories/category/it-security-audit/ - external-link-new-window \"Opens internal link in current window\">IT security audit</link>) and other activities.","materialsDescription":"<span style=\"font-weight: bold;\">Types of audit:</span>\r\n<span style=\"font-weight: bold;\">Financial and investment audit</span>\r\nFinancial - this is an audit in the classical sense, that is, verification of financial statements and expression of opinion about its reliability. Closely adjacent to it is an investment audit - a conclusion on the targeted and efficient use of investment resources and an audit of professional participants in investment activities (exchanges, investment and construction companies). Also close to the financial audit is adjacent to the audit and inventory activities. Depending on whether an audit of a company's reporting is conducted by an independent auditor or its own employees, it is customary to distinguish between an independent (audit in the classic sense) and an internal audit.\r\n<span style=\"font-weight: bold;\">Industrial Audit</span>\r\nIndustrial audit is a more complex phenomenon, as it includes elements of financial (in terms of forming the cost of products, confirmation of the reasonableness of tariffs for services — for example, housing and communal services) and a purely technical audit.\r\nThe technical audit is understood by independent experts to check the production organization system, the quality control and management system, the technical and technological solutions used, as well as to check the technical condition of machinery, equipment, machinery, buildings and structures, engineering communications, systems and networks, as well as technical and design checks. documentation expressing opinions on the validity of the applied technical / technological solutions, methods of production management and compliance of technical a cic state of engineering complex systems and equipment to the requirements of regulatory acts.\r\nThis also includes a set of measures for auditing the information technology environment of an enterprise — IT audit of systems and services, as well as an understanding of the level of software and hardware support — the level of automation.\r\nInspection activities are closely related to industrial audit - that is, technical supervision activities (production, construction, assembly, commissioning) of technically complex products that have so-called hidden work (work that cannot be seen and accepted for quality in the future - for example, foundation work ) and the activities of independent acceptance of technically complex products (ships, turbines, technological complexes) and confirmation of the achievement of design parameters, as well as acceptance of shipments of goods from evidence supporting their properties, quantity and quality.\r\nThe types of industrial audits are environmental audits (confirmation of loads on the environment), energy audits, audit of operating costs and confirmation of tariffs (used mainly to justify prices for products of natural and other monopolies) and other types of special audits (for example, ESD- audit).\r\n<span style=\"font-weight: bold;\">Staff audit</span>\r\nPersonnel audit is the definition, assessment of the personal potential of employees and the compliance of employees with the corporate culture and values of the company.\r\nIn the course of this audit, the level of compliance of an employee with his position is established, personal qualities are assessed, and a comprehensive description of employees is given.\r\n<span style=\"font-weight: bold;\">PR audit</span>\r\nTasks - to check the implementation of project tasks, to analyze the effectiveness of the expenditure of funds allocated for the project. During the audit, such techniques as counting the number of messages, assessments, types of media, evaluation of materials for several components, statistical processing of motives are used. Along with the methods listed above, sociological surveys and point studies of representatives of the project’s target audience can be applied.\r\n<span style=\"font-weight: bold;\">Environmental audit</span>\r\nEnvironmental audit of an enterprise is a comprehensive and independent assessment of compliance with requirements, including the requirements of existing international standards, regulations and regulations in the field of environmental safety, environmental management and environmental protection, as well as the preparation of relevant recommendations and their documentation for improving the activities of enterprises and organizations in the environmental field.<br /> ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/100_Black_LineIcons_Business_original_vect59.png"},{"id":727,"title":"IT Security Audit","alias":"it-security-audit","description":" A <span style=\"font-weight: bold; \">computer security audit</span> is a manual or systematic measurable technical assessment of a system or application. Manual assessments include interviewing staff, performing security vulnerability scans, reviewing application and operating system access controls, and analyzing physical access to the systems. Automated assessments, or CAAT's, include system generated audit reports or using software to monitor and report changes to files and settings on a system. Systems can include personal computers, servers, mainframes, network routers, switches.\r\nAt its root, an <span style=\"font-weight: bold; \">IT security audit</span> includes two different assessments. The manual assessment occurs when an internal or external IT security audit companies interview employees, reviews access controls, analyzes physical access to hardware, and performs vulnerability scans. \r\nAudit, performed by IT security audit services or IT security audit software, analyzes individual technical infrastructure components at a detailed level, ensuring that each is functioning in a manner that reinforces appropriate information security. The stakes are made higher with a number of regulatory compliance requirements mandating that IT audits be included in organizational due diligence efforts. These reviews should occur, at a minimum, annually. Some organizations, however, prefer to do them more frequently.\r\nOrganizations should also review system-generated reports. Automated assessments not only incorporate that data, but also respond to software monitoring reports and changes to server and file settings.\r\nSecurity audits, vulnerability assessments, and penetration testing are the <span style=\"font-weight: bold; \">three main types of security diagnostics. </span>Each of the three takes a different approach and may be best suited for a particular purpose. \r\n<span style=\"font-weight: bold; \">Security audits</span> measure an information system's performance against a list of criteria. \r\nA <span style=\"font-weight: bold; \">vulnerability assessment,</span> on the other hand, involves a comprehensive study of an entire information system, seeking potential security weaknesses. \r\n<span style=\"font-weight: bold; \">Penetration testing</span> is a covert operation, in which a security expert tries a number of attacks to ascertain whether or not a system could withstand the same types of attacks from a malicious hacker. In penetration testing, the feigned attack can include anything a real attacker might try, such as social engineering. Each of the approaches has inherent strengths, and using two or more of them in conjunction may be the most effective approach of all.\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: bold;\">What is a security audit?</span></h1>\r\nA Security Audit is a process or event where the IT security policy or standards are used as a basis to determine the overall state of existing protection and to verify whether existing protection is being performed properly. It aims to determine whether the current environment is securely protected in accordance with the defined IT security policy.<br />Before performing a security assessment or audit, the organization should define the scope of the security audit, and the budget and duration allowed for the assessment/audit.\r\n<h1 class=\"align-center\"><span style=\"font-weight: bold;\">How often should a security audit be performed?</span></h1>\r\nA security audit only provides a snapshot of the vulnerabilities in a system at a particular point in time. As technology and the business environment changes, periodic and ongoing reviews will inevitably be required. Depending on the criticality of the business, a security audit might be conducted yearly, or every two years.\r\n<h1 class=\"align-center\"><span style=\"font-weight: bold;\">Who should perform a security audit?</span></h1>\r\nA security audit is a complex task requiring skilled and experienced personnel; it must be planned carefully. To perform the audit an independent and trusted third party is recommended. This third party can be another group of in-house staff or an external audit team, dependent on the skills of the internal staff and the criticality/sensitivity of the information being audited.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Security_Audit.png"},{"id":717,"title":"Consulting","alias":"consulting","description":" Even large international companies often face difficulties in their work. This may be due to both external factors and internal problems. Most often, problems arise because of price fluctuations in the market, the appearance or departure of a competitor, but firms also have difficulties with the relations themselves between employees within the enterprise. Because of this, there is no opportunity and strength within the company to fight for their survival, therefore an excellent solution, in this case, would be to use consulting services.\r\nConsulting is a type of service, which essentially means consulting. One company or person provides services in solving certain problems to another company.\r\nThe issues that can be solved with the help of consulting are very diverse. Sometimes it can be a whole complex of tasks, and sometimes it is provided only in a narrow area. For example, accounting consulting is the involvement of a specialized company or employee to solve accounting problems. That is why, when they talk about the concept of consulting, there is no clear definition.\r\nConsulting services are the solution of organizational or managerial tasks within a firm with the help of external specialists. Professional consultants in a particular area are invited to work at a company. Experts evaluate the condition, see the cause of the problems and create a system for solving these errors.\r\nThe company turns to consulting, not only in the case when experiencing difficulties in development. Often the manager decides on the expansion, so an urgent need to increase the number of specialists. But even if hiring them to work, then it will be necessary to spend more months on training, control over the execution of tasks, and only after that set challenging tasks for them. And in a developing company there is not so much time.<br />Consulting firms are specialized companies that provide consulting services. There can work a staff of staff who simultaneously collaborate with different organizations.","materialsDescription":" <span style=\"font-weight: bold;\">What are the types of consulting services?</span>\r\nThere are basic types of consulting services:\r\n<link https://roi4cio.com/en/categories/category/it-Consulting/ - external-link-new-window \"Opens internal link in current window\"><span style=\"font-weight: bold;\">IT consulting</span></link> is one of the newest and most sought-after types of consulting in Ukraine. This advice and assistance in the field of information technology. In fact, IT-consulting solves all the issues related to the Internet and information business processes.\r\n<span style=\"font-weight: bold;\">Marketing consulting.</span> Not all companies can afford to open a marketing department or hire a professional employee who will solve these issues. And today it is necessary to engage in advertising, because this is the only way to stay on the market and be a leader. In many cases, marketing consulting services are provided along with IT consulting.\r\n<span style=\"font-weight: bold;\">Legal consulting</span> is related to the solution of current tasks that are related to the state law. This will allow to properly evaluate the activities of the company and make the most profitable decisions. Legal advice is especially important during the expansion of the enterprise when it is necessary to open new branches or enter into agreements with intermediaries and suppliers.\r\n<span style=\"font-weight: bold;\">Financial consulting</span> - services that are associated with the effective management of funds, the distribution of the budget within the company, as well as proper external investments.\r\n<span style=\"font-weight: bold;\">Personnel consulting</span> assumes the establishment of internal relations between employees, the selection of new professionals who will meet the requirements of the company.\r\n<span style=\"font-weight: bold;\">Who is engaged in consulting services?</span>\r\nThe task of consultants consulting firms include:\r\n<ul><li>Search for problems within the company.</li><li>Analysis of the enterprise.</li><li>Development of strategies and programs to solve the problems found.</li><li>Advice on any issues: management, accounting, logistics, finance, etc.</li></ul>\r\nConsultants have all the necessary knowledge to help small, medium or large businesses solve problems and quickly adapt to a constantly changing market or regularly growing competition.\r\nIn particular, consultants of consulting companies have the following knowledge:\r\n<ul><li>computer science (computer skills and various software);</li><li>marketing and advertising;</li><li>finance and accounting;</li><li>sales and management;</li><li>logistics and investment.</li></ul>\r\nThey must also understand personnel issues, environmental issues, as well as computer technology, basic software and more.\r\n<span style=\"font-weight: bold;\">When it is advisable to resort to consulting services:</span>\r\n<ol><li>If there are disagreements between partners in the business regarding the further development of the company, production, marketing, investments, etc.</li><li>When a business is in a critical situation, for example, on the verge of bankruptcy or bankruptcy, and the manager or entrepreneur is not able to solve the problems and save the company.</li><li>With the expansion of the business and its scaling. When work is planned on other regions of the country or even entering the international market.</li><li>When you need to find fresh ideas for the rapid promotion of a new service, product or product.</li><li>When the need arises to conduct an audit of a business to understand how effective it is and what are the future prospects in the current state of affairs.</li><li>When you plan to sell a business and you need to check all the important points.</li><li>In the absence of new ideas for the promotion of business, products, services or goods. Or to develop a new product, instead of an outdated or lost consumer demand.</li></ol>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Consulting.png"},{"id":718,"title":"IT Consulting","alias":"it-consulting","description":" In management, information technology consulting (also called IT consulting, computer consultancy, business and technology services, computing consultancy, technology consulting, and IT advisory) as a field of activity focuses on advising organizations on how best to use information technology (IT) in achieving their business objectives.\r\nThe IT consulting industry can be viewed as a Four-tier system:\r\n<ul><li>Professional services firms which maintain large professional workforces and command high bill rates.</li><li>Staffing firms, which place technologists with businesses on a temporary basis, typically in response to employee absences, temporary skill shortages and technical projects.</li><li>Independent consultants, who are self-employed or who function as employees of staffing firms (for US tax purposes, employed on Form W-2), or as independent contractors in their own right (for US tax purposes, on "1099").</li><li>Information Technology security consultants</li></ul>\r\nThere are different reasons why consultants are called in:\r\n<ul><li>To gain external, objective advice and recommendations</li><li>To gain access to the consultants' specialized expertise</li><li>Temporary help during a one-time project where the hiring of a permanent employee(s) is not required or necessary</li><li>To outsource all or part of the IT services from a specific company.</li></ul>\r\nThere is a relatively unclear line between management consulting and IT consulting. There are sometimes overlaps between the two fields, but IT consultants often have degrees in computer science, electronics, technology, or management information systems while management consultants often have degrees in accounting, economics, Industrial Engineering, finance, or a generalized MBA (Masters in Business Administration).\r\nAccording to the Institute for Partner Education & Development, IT consultants' revenues come predominantly from design and planning based consulting with a mixture of IT and business consulting. This is different from a systems integrator in that you do not normally take title to product. Their value comes from their ability to integrate and support technologies as well as determining product and brands. ","materialsDescription":"<span style=\"font-weight: bold; \">Who is an information technology (IT) consultant?</span>\r\nAn information technology consultant is a third-party service provider who is qualified to advise clients on the best use of IT to meet specific business requirements. IT consultants may work with a professional IT consultancy firm or as independent contractors. They may conduct a business needs assessment and develop an information systems solution that meets the organization's objectives.\r\nSome information technology consultants emphasize technical issues while others help organizations use IT to manage business processes. Still others specialize in a specific IT area such as information security.\r\nIT consultants need a deep knowledge of both business and information technology. A bachelor's degree in management information systems, computer science, or information science is the typical path into a technical consultancy career. IT certifications supplement this foundation with specialized technical training. Information technology degree and certification programs are available online to accommodate working IT professionals.\r\n<span style=\"font-weight: bold; \">What are the prerequisites and major obstacles?</span>\r\nOnce a business owner defined the needs to take a business to the next level, a decision maker will define a scope, cost and a time-frame of the project. The role of the IT consultancy company is to support and nurture the company from the very beginning of the project until the end, and deliver the project not only in the scope, time and cost but also with complete customer satisfaction.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Project scoping and planning</span></span>\r\nThe usual problem is that a business owner doesn't know the detail of what the project is going to deliver until it starts the process. In many cases, the incremental effort in some projects can lead to significant financial loss.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Business process and system design</span></span>\r\nThe scope of a project is linked intimately to the proposed business processes and systems that the project is going to deliver. Regardless of whether the project is to launch a new product range or discontinue unprofitable parts of the business, the change will have some impact on business processes and systems. The documentation of your business processes and system requirements are as fundamental to project scoping as an architects plans would be to the costing and scoping of the construction of a building.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Project management support</span></span>\r\nThe most successful business projects are always those that are driven by an employee who has the authority, vision and influence to drive the required changes in a business. It is highly unlikely that a business owner (decision maker or similar) will realize the changes unless one has one of these people in the employment. However, the project leadership role typically requires significant experience and skills which are not usually found within a company focused on day-to-day operations. Due to this requirement within more significant business change projects/programs, outside expertise is often sought from firms which can bring this specific skill set to the company.\r\n<span style=\"font-weight: bold;\">What are the skills of IT-consulting?</span>\r\nAn IT consultant needs to possess the following skills:\r\n<ul><li>Advisory skills</li><li>Technical skills</li><li>Business skills</li><li>Communication skills</li><li>Management skills</li><li>Advisory language skills</li><li>Business and management language skills</li><li>Technical language skills</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Consulting.png"},{"id":721,"title":"Business Consulting","alias":"business-consulting","description":"Business consulting is a type of services related to the preparation of recommendations for the achievement of set goals in economic activity.\r\nBusiness consulting may include not only consulting support but also the implementation of management decisions. A business consultant is included in the search for the best, optimal ways of getting out of a situation that requires outsourcing support.\r\nExperts in the field of business consulting are attracted if companies need external evaluation for further development or to develop a short-term and long-term strategy.\r\nThe result of the work is consulting on business consulting, as well as the development and forecasting of the company-employer.\r\nAs part of business consulting, the following services are usually provided:\r\n<ul><li>drawing up business plans;</li><li>вrawing up marketing plans;</li><li>marketing consulting.</li></ul>","materialsDescription":" Business consultants almost never use the word "problem"; instead, they talk about opportunities to enhance value. Ask any consultant what they do, and they'll likely say "I'm in the solutions business." Despite criticism that's sometimes leveled at business consultants, they truly can add value to your middle market company, but you need to know when and why to use them. There is a huge range of business issues that consultants can provide solutions for, and different types of consultants bring different ideas to the table.\r\nConsultants come in many forms. Most businesses are familiar with the "big four" audit firms: PricewaterhouseCoopers, Deloitte, Ernst & Young, and KPMG. These big-name firms are most likely out of a midmarket business's price range, which will lead midsized companies to work with smaller boutique firms and even individual experts for hire.\r\n<span style=\"font-weight: bold; \">Types of Consultants:</span>\r\nBusiness consultants can generally add value in five major areas of your middle market business:\r\n<ol><li><span style=\"font-weight: bold; \">Management and strategy.</span> Qualified consultants should have a deep understanding of your particular market and bring the best practices from your industry (or even other industries) to your company. If you're looking to expand your markets geographically, extend your product portfolio, reorganize your middle market company to promote efficiency and cost-effectiveness, buy out a smaller competitor, or increase your overall capabilities, then hiring an experienced management/strategy consultant can make perfect sense. Firms such as McKinsey & Company are famous for helping clients develop and execute better strategies.</li><li><span style=\"font-weight: bold; \">Operations.</span> Want to improve the quality and efficiency of your production processes? An operations consultant such as Accenture can help you create and implement a new way of doing just that. Some consultants specialize in business process re-engineering, meaning that they come in and map out your existing processes, analyze opportunities for reducing the number of steps in that process while maintaining quality, and re-engineer your processes in a way that reduces steps and costs. Other consultants are experts in quality control systems and can help you make changes that will reduce defects.</li><li><span style=\"font-weight: bold; \">IT.</span> This is a fast-growing area for consulting, as the demands of new technology are impacting middle market companies every day. Whether you need to develop a new system or integrate your old systems so that they work together, an IT consultant can help. IT consultants such as IBM will enhance your capabilities and also make your IT more flexible in meeting the dynamic needs of internal and external customers.</li><li><span style=\"font-weight: bold; \">HR.</span> Need to improve the overall satisfaction of your employees, recruit top talent, and retain your top performers? HR consultants such as Hay Group specialize in developing compensation strategies that align with your overall business goals, training, and developing your people in areas such as business communication and leadership. They can help you improve performance-related feedback and evaluation to your team, making your employees work smarter.</li><li><span style=\"font-weight: bold; \">Marketing.</span> Whether you need a new logo for your company, a new market position for one of your brands, or a new social media strategy to interact with your customers, marketing consultants can help. Consultants such as The Boston Consulting Group can offer you a creative spark when your own people have run out of ideas, letting you see what other companies have done to attract more customers.</li></ol>\r\n<span style=\"font-weight: bold;\">Reasons for Hiring a Consultant</span>\r\nNow that you know the major types of consultants, why would you need to hire one? Here are five common reasons:\r\n<ol><li><span style=\"font-weight: bold; \">Rent a brain.</span> You don't have the human resources you need because some internal person has quit or your head count has been slashed, so hiring a consultant for a project or on a temporary basis can fill the gap until a full-time internal person is found. You won't have to make a consultant a full-time employee, so breaking off the relationship is relatively easy and cost-effective.</li><li><span style=\"font-weight: bold; \">Manage change (and take the heat).</span> Consultants are experts at fostering change in organizations, so if your midsized company is rife with internal squabbling concerning imminent changes, bringing in a consultant can break the logjam. Consultants know that they're often brought in for political cover and will shoulder blame for unpopular changes such as reducing head count and other cost-cutting measures.</li><li><span style=\"font-weight: bold; \">Teach and implement best practices.</span> Consultants are often the leading experts in the fields they work in. They not only have academic and theoretical expertise, but they've also worked directly with leading companies to implement change. If you want best practices in areas such as IT and management, then consultants are the best source available. Why try to invent a best practice when consultants have already implemented some with multiple clients?</li><li><span style=\"font-weight: bold; \">Infuse creativity.</span> Consultants have a fresh perspective on your business, so having an outsider come in and offer ideas can be tremendously helpful. Sometimes your in-house people are too close to your company and don't have the perspective to examine the bigger picture within your market, but consultants can share valuable insights that boost your internal creative thinking.</li><li><span style=\"font-weight: bold; \">Deliver training.</span> You can hire a consultant to share knowledge about almost anything. Consultants are born trainers, so they're a natural choice to do a training course or day-long presentation for your company in almost any area. A good consultant blends theory and practice, and this can deliver high value to your midmarket company.</li></ol>\r\nConsultants can obviously be expensive, and you need to carefully weigh the costs and benefits. Only you know the particular needs of your midsized firm, but chances are that a consultant can help turn those needs into highly beneficial solutions.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Business_Consulting.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://it-solutions.ua/portfolio/galnaftogaz/","title":"Supplier's web site"}},"comments":[],"referencesCount":0},"ibm-control-desk-for-petroleum-retail":{"id":95,"title":"IBM Control Desk for petroleum retail","description":"Description is not ready yet","alias":"ibm-control-desk-for-petroleum-retail","roi":0,"seo":{"title":"IBM Control Desk for petroleum retail","keywords":"","description":"Description is not ready yet","og:title":"IBM Control Desk for petroleum retail","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":308,"title":"Сoncern Galnaftogaz (OKKO)","logoURL":"https://old.roi4cio.com/uploads/roi/company/okko.png","alias":"koncern-galnaftogaz","address":"Mailing address 72 Heroiv UPA Str. L’viv, Ukraine, 79018 Registered address 1 Plastova Str. L’viv, Ukraine, 79056","roles":[],"description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all regions of Ukraine. Another important direction of the Company’s activities is retail of consumer goods and services through the network of convenient stores, at filling complexes and outside them. Concern Galnaftogaz is also engaged into large and small wholesale of oil products and provides storage and transporting services of fuel to third parties.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":5,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.okko.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Сoncern Galnaftogaz (OKKO)","keywords":"Сoncern, Galnaftogaz, fuel, services, thro, retail, goods, consumer","description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:title":"Сoncern Galnaftogaz (OKKO)","og:description":"Сoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services through the network of OKKO branded filling complexes. Company is among leaders at the oil products market and is presented in all r","og:image":"https://old.roi4cio.com/uploads/roi/company/okko.png"},"eventUrl":""},"supplier":{"id":248,"title":"IT INTEGRATOR","logoURL":"https://old.roi4cio.com/uploads/roi/company/IT-Integrator_logo.png","alias":"it-integrator","address":"Киев, ул. Смоленская, 31-33, 3 корпус тел. (044) 538-00-69","roles":[],"description":"IT-Integrator - ukrainian system integrator, has a wide product range and high competencies in the field of IT. The company was founded December 5, 2000. 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