Aivo AgentBot

AgentBot is an Artificial Intelligence solution that integrates human empathy and human-like dialogues in customer service communication. Your customers use natural and informal language. Let them be themselves. People talk naturally, even to companies. AgentBot’s natural language understanding engine allows it to interpret conversational language and it learns from every interaction. AgentBot is an Artificial Intelligence solution that integrates human empathy and human-like dialogues in customer service communication. Design incredible and valuable experiences and let the conversations flow. When someone starts a conversation with your chatbot, you don’t want it to be a dead end. With conversational flows, you’ll be able to associate nodes in order to set up the process the user will follow until they get the information they’re looking for. Build a decision tree, see it in a simple diagram and make the changes you want in just a few clicks. Create omnichannel experiences. Anytime, anywhere. What channels do your customers prefer? Provide the same experience across any text or voice channel. AgentBot’s middleware interacts with each application and adapts the answers to build coherent, evolving conversations. Manage your knowledge simply. Easy for you, easier for them. Learn from your customers, train your virtual assistant without any linguistic or technical skills, and solve their requests in real-time. Make better decisions. Improve your customer service. Monitor your performance through a wide range of quantitative and qualitative real-time analytics and discover useful insights to help deliver better experiences.