Problems that solves
Low quality of customer service
High costs of routine operations
Aging IT infrastructure
Unstructured data
Failure to attract new customers
Customer attrition
Low quality of customer support
High costs
Values
Enhance Staff Productivity
Improve Customer Service
Increase Customer Base
Support Customers
Reduce Costs
About Product
Description
Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators. Packaged CCE is an open platform by design and provides a variety of open interfaces for custom integrations. Packaged CCE includes a comprehensive feature set out-of-the-box from the following industry-leading products:
- Cisco Unified Contact Center Enterprise (to enable omnichannel customer journeys)
- Cisco Unified Customer Voice Portal (for speech-enabled self-service)
- Cisco Unified Intelligence Center (for comprehensive reporting)
- Cisco Finesse web-based agent/supervisor desktop
- Support for inbound and outbound voice
- Built-in email and chat
- Social media customer care
- Support for inbound video
- Audio and video recording
- Powerful application programming interfaces for integrating task and outbound routing
- Blade server support
- Web-based administration
- Simplified log collection and trace level management
- Built-in real-time system health check
- Live data real-time reporting
- Enhanced customer experiences through all contact channels
- Optimized engagement with mobile and video callers
- Cost reduction by using your existing communications infrastructure
- Increased employee productivity and lower support costs
- Flexible addition of new capabilities through standard web APIs
Competitive products
Deployments with this product
User features
Organizational Features
Internet access is available for employees
Mobile users
Complementary Categories
PC - personal computer
Corporate Telephony
Peripherals
Data Access, Analysis, and Delivery Software
Business Analytics
ERP - Enterprise Resource Planning