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Ivanti Asset Manager monitors and reports what hardware needs to be purchased, updated, and maintained so that IT management can plan ahead, avoid hasty purchasing decisions, and optimize asset use operationally and fiscally.<br />\r\n<span style=\"font-weight: bold;\">Track Asset Availability and Performance</span><br />\r\nManhours spent grappling with multiple systems and inaccurate spreadsheet data to search for and track assets— or produce a single report—is time you can’t afford. Asset Manager simplifies the process with an Asset Repository.<br />\r\nThis enables consistent management—from procurement to purchase order, receipt, deployment, and disposal. It allows the assignment of asset information, including identifying data, lifecycle status, stock, location, and warranty information.<br />\r\nWhile it’s easy to assign data, the task of tracking assets and their performance becomes difficult as the organization evolves, or users change jobs. 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Asset Manager is available in a turnkey Essentials version, prebuilt for fast time to value, or as an Enterprise-grade fully configurable solution both in the cloud and on-premises.<br />\r\n<span style=\"font-weight: bold;\">Integrate with Service Management for improved Service Delivery</span><br />\r\nIvanti Asset Manager is built on the proven Ivanti Service Manager platform, leveraging a mature user interface and offering a strong foundation for growth. Asset Manager integrates with Ivanti Service Manager for easy request management. Users benefit from a rich self-service experience as they navigate easily through an approved service catalog, alleviating pressure on IT staff. In addition, Asset Manager enhances change management processes and policies by providing status updates to IT assets to help maximize productivity. The solution delivers a single asset repository that integrates with your service management CMDB, ensuring accurate, up-to-date information.","shortDescription":"IVANTI ASSET MANAGER: STOP WASTING MONEY AND START OPTIMIZING. GET THE COMPLETE PICTURE OF YOUR IT ASSETS FROM PURCHASE TO DISPOSAL.","type":"Software","isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti Asset Manager","keywords":"","description":"Keeping tabs on hardware is challenging for asset managers: IT assets are assigned, reassigned, and moved from one location to another depending on business dynamics. Of IT hardware fixed assets, 30% are missing and can’t be found, and 53% of all data loss and","og:title":"Ivanti Asset Manager","og:description":"Keeping tabs on hardware is challenging for asset managers: IT assets are assigned, reassigned, and moved from one location to another depending on business dynamics. Of IT hardware fixed assets, 30% are missing and can’t be found, and 53% of all data loss and","og:image":"https://old.roi4cio.com/fileadmin/user_upload/ivanti-logo-01.png"},"eventUrl":"","translationId":6182,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":379,"title":"SAM - Software Asset Management","alias":"sam-software-asset-management","description":"<span style=\"font-weight: bold; \">Software asset management (SAM)</span> tools automate many of the tasks required to maintain compliance with software licenses, thereby controlling software spending. They facilitate the in-depth analysis of software assets by decoding software license entitlements, automating the collection of software consumption data, establishing independent software vendor (ISV) effective license position (ELP), and optimizing software value delivery and information sharing. SAM software manage entitlements from enterprise license agreements, purchases and other records to automatically determine and optimize license position against discovered software. Infrastructure and operations (I&amp;O) leaders use SAM tools for managing software entitlement, in lieu of using spreadsheets, due to the rising complexity of software-licensing schemes.\r\nFor many organizations, the goal of implementing an asset software program is very tactical in nature, focused specifically on balancing the number of software licenses purchased with the number of actual licenses consumed or used. In addition to software license management, an effective SAM program must also ensure that the usage of all installed software is in keeping with the terms and conditions of the specific vendor license agreement. In doing so, organizations can minimize liabilities associated with software piracy in the event of an audit by a software vendor or a third party such as the Business Software Alliance (BSA). \r\nThe key business benefits of SAM software be summarized as follows::\r\n<span style=\"font-weight: bold; \">Licenses.</span> Licenses are assets that need to be managed. Each license contains specific conditions for how the software product can be installed and used. As a user, your job is to make sure your company is compliant with the terms and conditions of the license agreement.\r\n<span style=\"font-weight: bold; \">Compliance </span>is the bedrock of asset management tools. Software vendors don’t want you to use more software than you licensed. Even though SAM is much bigger than compliance, compliance is where license management becomes an essential part of your business strategy. And it’s the first goal for most companies when starting SAM.\r\n<span style=\"font-weight: bold; \">Audits. </span>To check whether you are compliant, vendors will perform software asset management audit to see how their product is being used, how it’s configured, and whether your licenses cover all of it. There are two possible outcomes of an audit: either you’re compliant, or you’re not. Non-compliance can result in unexpected fees, which, if you’re not careful, can cost you big. An audit also disrupts your business and can take months to complete without license management technology to support the process.\r\n<span style=\"font-weight: bold; \">Optimization.</span> Often businesses are over-compliant simply because they have more licenses than they need. They prefer to over-pay upfront to outsmart the audit risk. So, while they aren’t losing a ton of money at once for failing an audit, they are losing it slowly. It may not hurt at first, but over time being over-licensed costs more than failing an audit. When you fail an audit, you buy just enough licenses to close the gap, and often vendors demand you pay back-maintenance for the licenses too. It’s expensive, but the problem is a one-time cost — that can also be reduced or completely eliminated with software license management solutions.","materialsDescription":"<h1 class=\"align-center\">5 Reasons to do Software Asset Management</h1>\r\n<span style=\"font-weight: bold; \">Cost savings.</span> With a full overview of your environment and your software needs, you know exactly what you’re using and exactly what you need. So you purchase the right licenses from the start, saving you money on maintenance fees, and helping to ensure compliance. In fact, you can reduce your licensing costs up to 30%.\r\nTime savings. Organizing your licenses and setting up software asset management process will save you time:\r\n<ul><li>Have a central database of your licensing terms and conditions, making it easier and quicker to get the information you need to make better software purchasing and IT budgeting decisions</li><li>Be able to respond to audit letters within days instead of weeks</li><li>Transparency means you can respond quicker to problems, sometimes even before they arise</li></ul>\r\n<span style=\"font-weight: bold; \">Automation.</span>Nothing says effortless like automation. Automating your processes frees you up to concentrate on other things. With alerts and regular reports, you don’t need to spend time watching out for problems and looking for areas to save. Just to name a few examples an asset management program tool can automate:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Alerting you to over usage and non-compliance</li><li>&nbsp;&nbsp;&nbsp; Informing you about high-risk configurations</li><li>&nbsp;&nbsp;&nbsp; Suggesting optimization options</li><li>&nbsp;&nbsp;&nbsp; Filling software requests with existing licenses</li><li>&nbsp;&nbsp;&nbsp; Simulating your data center architecture and the resulting licensing costs</li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Software License Optimization.</span> When you know what you have and use, you can go beyond compliance. You can compare your licenses. See what license schemes are possible and make the most sense in your environment—while easily keeping an eye on cost.</span>\r\n<span style=\"font-weight: bold; \">Strategy.</span> Enterprise asset management system gives you transparency into your current and past software needs. This in turn gives you valuable insights into your software future. It can help you plan in advance on multiple levels from data center architectures to budgets and service-charging. There are strategic benefits for every department in the company.\r\n<h1 class=\"align-center\">Choosing the Best Software Asset Management Software</h1>\r\n<span style=\"font-weight: bold; \">Software Discovery. </span>Enterprise asset management software enables IT organizations to keep track of their hardware and software inventory and monitor license compliance. In the past, this was largely a manual process where IT operators would maintain spreadsheets with information about IT assets. Each time a configuration item changed, a manual update would have to be performed which made it difficult to determine if your SAM database was truly accurate.\r\n<span style=\"font-weight: bold; \">Software and Hardware Inventory and Cataloging.</span> Software and hardware inventory cataloging is one of the main drivers of software asset management. Without sufficient oversight of inventory within the IT organization, waste is inevitable as IT managers order excess licenses, servers, and workstations without any knowledge of viable alternatives that may already be at their disposal. \r\nSoftware inventory is another key feature for SAM tools. IT organizations should look for a tool that tracks instances of software installations on the network and that can be used to determine exactly how many used or unused licenses the organization has for each application.\r\n<span style=\"font-weight: bold; \">License Compliance Monitoring.</span>Today's the leading software on asset management market include features that can help you proactively monitor your inventory of software licenses and detect non-compliance issues before they can ever be discovered in a software vendor audit. IT organizations can receive automated updates and notifications when a change in the system affects license compliance and take steps to correct the non-compliance.\r\n<span style=\"font-weight: bold; \">Asset Depreciation. </span>Software purchased for use is considered a fixed asset by general accounting principles, meaning that corporate organizations can depreciate purchased software on their taxes to obtain an income reduction and reduce their tax liability. Your software asset management system should track the total cost of any software your organization purchases and depreciate the software over time according to your accounting rules. \r\n<span style=\"font-weight: bold; \">Geo-location.</span> Software asset management tools provide IT organizations with unprecedented oversight into their hardware and software inventory and configuration items. The ability to detect hardware and software on the network, collect attribution data for those configuration items and organize that information into a searchable database that drives better asset management is already revolutionary for most IT organizations.\r\n<span style=\"font-weight: bold; \">Audit Scheduling.</span> If your IT organization purchases software licenses from a major software vendor, you should anticipate that you will receive at least one software audit request every three years. As your number of vendor partners grow, you may even receive audit requests annually. If you purchased the right software asset management application, you should be conducting your own software compliance audits on a monthly basis to truly verify your compliance with software license agreements.\r\n<span style=\"font-weight: bold;\">User-Friendly, Automated Reporting.</span> SAM tools with automated reporting features make it easy for IT managers and executive decision-makers to quickly access the high-impact information needed to make important decisions. Most software vendors have developed SAM tools that can collect software usage data or manage license compliance, but IT managers should also look at SAM tools with automated reporting features that promote ease-of-use and seamlessly deliver the information that users need from the system in a digestible and actionable format. \r\n\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Asset_Management.png"},{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":417,"title":"Product Life-Cycle Management Applications","alias":"product-life-cycle-management-applications","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Product_Life_Cycle_Management_Applications.png"}],"characteristics":[],"concurentProducts":[{"id":5918,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/AssetWise_CONNECTEdition_Logo.jpg","logo":true,"scheme":false,"title":"AssetWise","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":1,"alias":"assetwise","companyTitle":"Bentley Systems","companyTypes":["vendor"],"companyId":2776,"companyAlias":"bentley-systems","description":"Intelligently plan and implement asset performance and reliability strategies. AssetWise provides informed decision support from capital planning through proactive asset maintenance, enabling you to mitigate risk, increase operational efficiency, and ensure regulatory compliance. With improved information flow and interoperability you can collect, analyze, and control relevant asset information. AssetWise delivers actionable information that supports your business processes and drives the performance of your infrastructure assets.\r\nAligned with BIM, PAS, and ISO asset management standards, AssetWise leverages a connected data environment to facilitate the interoperation of multiple data sources, providing a common view of data that delivers accurate and reliable information when it is needed to operations, maintenance, and engineering. With AssetWise CONNECT Edition, your organization can maximize collaboration by communicating critical requirements more effectively across IT, OT, and ET disciplines, and across the entire lifecycle of your assets. Multi-phase deployment allows you to spread investment over time, minimizing operational disruptions.<br /><br />With AssetWise Asset Reliability you can:\r\n<ul><li>Identify assets posing the greatest risk to your business and rank assets by failure consequence and relative risk</li></ul>\r\n<ul><li>View asset condition data and trends in an asset health dashboard to analyze and strategically plan inspections and maintenance</li></ul>\r\n<ul><li>Perform asset condition analytics for linear assets to enhance predictive maintenance and planning</li></ul>\r\n<ul><li>Provide proof of regulatory compliance with historical and real-time condition reports</li></ul>\r\n<ul><li>Manage assets spread across a wide geographic area with a solution that supports your mobile workforce</li></ul>\r\n<ul><li>Optimize worker safety by minimizing unplanned outages, preventing catastrophic failure, and maximizing worker engagement in the field</li></ul>","shortDescription":"AssetWise: Ensuring safe, reliable, compliant, and cost-effective operations","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"AssetWise","keywords":"","description":"Intelligently plan and implement asset performance and reliability strategies. AssetWise provides informed decision support from capital planning through proactive asset maintenance, enabling you to mitigate risk, increase operational efficiency, and ensure re","og:title":"AssetWise","og:description":"Intelligently plan and implement asset performance and reliability strategies. AssetWise provides informed decision support from capital planning through proactive asset maintenance, enabling you to mitigate risk, increase operational efficiency, and ensure re","og:image":"https://old.roi4cio.com/fileadmin/user_upload/AssetWise_CONNECTEdition_Logo.jpg"},"eventUrl":"","translationId":5918,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":417,"title":"Product Life-Cycle Management Applications","alias":"product-life-cycle-management-applications","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Product_Life_Cycle_Management_Applications.png"},{"id":64,"title":"PLM - Product Lifecycle Management","alias":"plm-product-lifecycle-management","description":"<span style=\"font-weight: bold; \">Product lifecycle management,</span> sometimes &quot;product life cycle management&quot;, PLM, represents an all-encompassing vision for managing all data relating to the design, production, support and ultimate disposal of manufactured goods. Product life management concepts were first introduced where safety and control have been extremely important, notably the aerospace, medical device, military and nuclear industries. These industries originated the discipline of configuration management (CM), which evolved into electronic data management systems (EDMS), which then further evolved to product data management (PDM).\r\nOver the last ten years, manufacturers of instrumentation, industrial machinery, consumer electronics, packaged goods and other complex engineered products have discovered the benefits of PLM management and are adopting efficient PLM software in increasing numbers.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">The PLM Stages</span></p>\r\n<span style=\"font-weight: bold; \">Beginning of Life (BOL):</span> The beginning of life phase includes all of the design and manufacturing, which consists of the initial conceptualization and development, and any prototypes built. Initial development has multiple sub-actions that identify all the requirements, concepts, and necessary testing. \r\n<span style=\"font-weight: bold; \">Middle of Life (MOL):</span> The middle of life phase is post-manufacturing, when your product is distributed, used, and serviced. At this point, your product is in the hands of the end user. You can collect data on any failures, maintenance rates, and user experience to get information for immediate fixes and future development.\r\n<span style=\"font-weight: bold; \">End of Life (EOL):</span> The end of life phase is the retiring, recycling, or disposing of your product. At this point, the reverse logistics happen for the company. EOL starts when users no longer have a need for the product. At this stage, companies collect information about what parts and materials are still valuable.\r\n<span style=\"font-weight: bold;\">Product lifecycle management software</span> is used to deliver all kinds of products to market, which means there are a lot of different providers out there. Its purpose today is to help organizations: \r\n<ol><li>Develop new products using CAD software</li><li>Produce and manufacture new products</li><li>Bring those products to market</li></ol>\r\nAnd increasingly, product life management software has to process the feedback from the market back to the design and production processes. To achieve these goals, product lifecycle management solutions have to do four things:\r\n<ul><li>Link together CAD metadata with a bill of materials</li><li>Manage workflows for organizations needed to bring products to market</li><li>Manage product data as they move through the product development lifecycle stages</li><li> Hook in auxiliary suppliers and business stakeholders to a shared version of truth or single source of truth.</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Top PLM System Software Requirements</h1>\r\n<span style=\"font-weight: bold; \">Bill of Materials.</span> Having a common source of information across your company is incredibly important during product development. That’s why a bill of materials (BOM) is key to include in your list of product lifecycle management requirements. At the very least, your system should provide a single definition of a particular product and its components. More advanced options include features specifically designed for different team members such as designers, engineers and other professionals who frequently&nbsp; collaborate.\r\n<span style=\"font-weight: bold; \">Computer-Aided Design Management.</span> Managing your CAD activities and documents is more than useful when it comes to PLM. Your solution should be able to manage changes to product configurations while maintaining the functional and physical attributes of a product throughout its lifecycle. Production engineering changes should proliferate throughout your processes, with the changes evident in the subsequent BOMs and plans.\r\n<span style=\"font-weight: bold; \">Manufacturing Product Management.</span> During a product’s lifecycle, you want to keep an eye on your portfolio. With portfolio management, users can determine the proper investment balance to maximize their research and development investment returns. Some systems provide strategy tools to spotlight priorities and support planning. Top PLM software can even determine the best possible investment scenario. Users can also track project progress to completion, which is automatically documented in the product record. This allows greater insight into your processes, facilitating better resource management and allocation.\r\n<span style=\"font-weight: bold; \">Product Regulation and Governance.</span> Failing to follow regulation and compliance standards is one of the quickest ways to earn your business a bad reputation. But having the right tools built into your product life management system can make staying compliant much easier than it would be otherwise. Your solution should be able to centralize relevant information and documentation, making it easier for enterprise organizations to achieve and maintain compliance.&nbsp; You also may choose a system that can comply with medical, environmental, safety, FSA and ISO standards depending on your industry.\r\n<span style=\"font-weight: bold; \">Project and Component Maintenance.</span> Project management tools are vital for providing users visibility into daily processes and progress. These features include tracking and scheduling capabilities, which enable you to manage product development along with resource allocation in real time. Users can also see upcoming milestones and constraints for further planning.\r\n<span style=\"font-weight: bold; \">Quote Process Management.</span> Data from many different sources is often needed during the quote process. PLM’s inherent coordination capabilities gather and organize data pertaining to product design to support your engineering teams. This includes teams developing engineer-to-order and configure-to-order products. The system only shares the necessary data, meaning your team members can spend more time focusing on their work and less on hunting down information. \r\n<span style=\"font-weight: bold; \">Risk Management. </span>This feature brings risks to users’ attention, allowing them to manage, report and mitigate those instabilities. Reducing risks early on prevents issues from growing as they move through product development unseen, reducing the overall cost of development. Some systems do this by “detecting” or “highlighting” risks, whereas some systems simply offer full visibility through PM tools.\r\n<span style=\"font-weight: bold;\">Workflow and Change Management.</span> Plainly said, this suite of PLM software tools gives users insight into product activities. Users can determine phases for a project, as well as assign milestones to keep projects on track. Some systems allow users to see all pending and implemented changes, as well as all items that endure the subsequent effects. This visibility extends to portfolio and resource management, also.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/PLM_-_Product_Lifecycle_Management.png"},{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":285,"title":"Operations and Manufacturing Applications","alias":"operations-and-manufacturing-applications","description":" Manufacturing operations management (MOM) is a collection of systems for managing end-to-end manufacturing processes with a view to optimizing efficiency.\r\nThere are many types of MOM software, including production management, performance analysis, quality and compliance, and human-machine interface (HMI). Production management software provides real-time information about jobs and orders, labor and materials, machine status, and product shipments. Performance analysis software displays metrics at the machine, line, plant, and enterprise-level for situational or historical analysis. Quality and compliance software are used to promote compliance with standards and specifications for operational processes and procedures. HMI software is a form of manufacturing operations management (MOM) software that enables operators to manage industrial and process control machinery using a computer-based interface.\r\nAdvancements in technology and market demands are enabling new capabilities in MOM software platforms, gradually closing gaps in end-user needs.\r\n<ul><li>Collaboration Capabilities: Collaboration and workflow services support people-to-people, people-to-systems, and systems-to-systems interactions, enforcing procedures and rules while flexibly adapting to real-time situations with alternate workflows and processes.</li><li>Security Services: Future manufacturing platforms will leverage common security services that determine roles, responsibilities, authorities, and access across all systems and application functions while fitting into corporate IT security schemes.</li><li>Asset &amp; Production Model: Future manufacturing platforms will have a unified asset and production model that supports all of the interrelationships between physical production equipment, facilities, inventory/materials, and people, as well as production definitions such as the manufacturing bill of materials, productions orders, etc. This contrasts with older systems that either had subsets of these interrelationships across multiple databases or could not effectively deal with federating across multiple systems of record.</li><li>Operations Database &amp; Historians: Evolving from older systems that had separate historians and production databases that were difficult to correlate across, service-based platforms will have a unified operations database and historian. This will capture and aggregate all time-series and production event information surrounding everything involved in each product and production run with a full genealogy of components and materials, related performance information, and federation across other systems and devices of record.</li><li>Visualization and Mobility: Today, different MOM applications support different graphical user interfaces, Web interfaces, specific mobile applications, etc. The future manufacturing platform will provide common visualization and mobility for a consistent user interface experience across different form factors, supporting dedicated and mobile workers that are orchestrated by consistent workflows and procedures.</li><li>Smaller and Focused 'Apps': Today’s monolithic systems and applications have too many interdependencies of databases, operate inconsistently, and are not inherently integrated. Being able to take advantage of many of the common software platform services described above, modular apps will be significantly smaller, simpler, and focused. These apps will be much lighter weight in functionality, and, as a result, significantly easier and faster to develop.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">What is a manufacturing operating system?</span>\r\nA Manufacturing Execution System manages manufacturing operations such as product production rules, bill of materials, recipe data (product definition), resource management, scheduling, work batching (JiT Just in Time manufacturing), production data/logs, production performance, and some analysis.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Operations_and_Manufacturing_Applications_1_.png"},{"id":166,"title":"MES - Manufacturing Execution System","alias":"mes-manufacturing-execution-system","description":"<span style=\"font-weight: bold; \">Manufacturing execution systems (MES)&nbsp;</span> are computerized systems used in manufacturing, to track and document the transformation of raw materials to finished goods. MES software provides information that helps manufacturing decision makers understand how current conditions on the plant floor can be optimized to improve production output. Manufacturing execution solutions work in real time to enable the control of multiple elements of the production process (e.g. inputs, personnel, machines and support services).\r\nThe idea of&nbsp; Execution System might be seen as an intermediate step between, on the one hand, an enterprise resource planning (ERP) system, and a supervisory control and data acquisition (SCADA) or process control system on the other; although historically, exact boundaries have fluctuated. Industry groups such as MESA International— Manufacturing Enterprise Solutions Association were created in the early 1990s in order to address the complexity, and advise on execution, of MES Systems.\r\n<span style=\"color: rgb(97, 97, 97); \">Manufacturing execution software comes with a whole bunch of concepts and terms that help provide a better understanding of what they actually are. Here are some of the more common terms and concepts associated with MES:</span>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Enterprise resource planning (ERP) system</span>— strategic business process management tools that integrate all facets of an enterprise into one comprehensive information system that can be accessed by individuals across an entire organization.</span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">MESA-11</span>— published in 1997, this model — created by the Manufacturing Enterprise Solutions Association (MESA)— indicated the 11 core functions of a standard MES.</span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">ANSI/ISA-95 standard </span>— created for global manufacturers by the International Society of Automation, this is a standard set of guidelines for developers to follow when creating software that automatically links enterprise systems—like ERP—and control systems.</span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Overall equipment effectiveness (OEE)</span> — a general unit of measure that evaluates how well a machine works compared to its full potential.</span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition (SCADA) </span>— a system of software and hardware elements that allows manufacturers to maintain efficiency, process data for smarter decisions, and communicate system issues to help reduce downtime.</span></li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Core MES Functionality</span></span></p>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Operations management.</span> Offer employees a global view of planned production orders and their production routing. <br /></span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Dispatching production units.</span> Manage the bidirectional flow of production data in real time between the ERP and the workshop. This ensures production data is always accurate, consistent, and up to date.</span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Product tracking and genealogy.</span> Group final parts or batches with all their corresponding manufacturing data—from the raw material to the component assembly. This data is especially useful for manufa</span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Labor management.</span> Manages people, products, and/or operations and track any skills or authorizations they require.<br /></span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Quality management.</span> Manages the quality of manufacturing process and units. This function can be integrated directly into the Manufacturing execution system software or can use external software.</span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Maintenance management.</span> More easily and accurately plans preventative machine maintenance to reduce downtime and production interruptions.</span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Data collection and acquisition.</span> Tracks and gathers essential data and easily recall that data when needed.</span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Process management.</span> Provides process routing and operational sequencing—including full production traceability.</span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Performance analysis.</span> Consolidates data to calculate key performance indicators (KPIs) like rework, scrap, process capability, OEE, and more. <br /></span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Document control.</span> Provides a simple way for operators to access important documents—including instructions, drawings, notes, and more—when they need them. <br /></span></li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Resource allocation and status.</span> Defines and tracks the status of resources and how they are used in the production process.</span></li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Is an MES right for my business?</h1>\r\n<p class=\"align-left\">There are plenty of benefits—including increased productivity, improved data capture, real-time visibility into your operations, an optimized workforce, and more. MES manufacturing software provides materials traceability, which is invaluable for manufacturers that must adhere to strict regulations. Manufacturers in the food and beverage, medical device, aeronautics and aerospace, and defense industries require this traceability to ensure they are compliant with regulations.</p>\r\n<p class=\"align-left\">However, manufacturing enterprise system isn’t for everyone. Smaller manufacturers may find that their production operations aren’t large enough to justify an additional software system like an MES. Additionally, they may feel that their profit margins don’t allow for this type of investment. Like any piece of technology, you have to weigh your options and decide if an MES is worth it for your manufacturing enterprise.</p>\r\n<h1 class=\"align-center\">How do MES and ERP systems work together?</h1>\r\n&nbsp;ERP and MES systems play separate but complementary roles in manufacturing operations. ERP systems integrate all facets of an enterprise into one comprehensive information system. For example, employees in planning and scheduling have access to the same data as the staff in financial management. All the data is also available in real time, which enables production managers to make faster, more informed business decisions.Meanwhile, MES is the layer between your manufacturing shop floor systems—like machines and supervisory systems—and your business, planning, and logistics systems—basically, your ERP solution. \r\nMES and ERP integrate with each other to provide a single source of truth throughout your organization. ERP systems can show you that you might need to improve your production output—MES management shows you how.\r\n<h1 class=\"align-center\">What should I be careful about as I pursue my MES strategy? </h1>\r\nKnow what you need. Know your own best-practices requirements. Know your production hardware and equipment inside out so you can be sure that it can be monitored and controlled by a prospective MES vendor's products. Don't believe every claim you hear from an MES software vendor. Ask them to prove their claims by checking with clients who've installed their applications and are seeing them work every day.\r\nKnow the vendor's responsibilities to uptime, production needs, tech support, training, and every other conceivable detail before you sign a contract. Know the answer to your question before you even ask the vendor, because you already did the research and know it from every angle. Be sure your prospective vendors value your critical business processes as much as their own before you put your factories and production into their hands.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/MES_-_Manufacturing_Execution_System1.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3648,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/xton.png","logo":true,"scheme":false,"title":"XTAM’s Hybrid Access Security Broker","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"xtams-hybrid-access-security-broker","companyTitle":"XTON Technologies","companyTypes":["supplier","vendor"],"companyId":5816,"companyAlias":"xton-technologies","description":"With <b>Xton Access Manager</b>, you can securely lock your systems and secrets behind your firewall and use XTAM (with secured Active Directory logins, Approval and Time-based Workflows as well as Multi-Factor Authentication) to safely provide access to only those trusted personnel. Layered with Audit Trails, Video Recording and Notifications, you can be confident that your infrastructure will remain secure from threats.\r\nWith <b>XTAM’s Hybrid Access Security Broker</b> you can:\r\n<ul> <li>Maintain your infrastructure safely behind your firewall</li> <li>Ensure your employee and contractor access is secure with AD, SSO or MFA</li> <li>Monitor, join, terminate and record access to your systems</li> <li>Access Windows, Unix, AWS, Azure, Network Devices, Web Portals, Mainframes, Privileged and Shared</li> <li>Accounts and Applications</li> <li>Configure notifications when your systems are accessed</li> <li>Continue using native SSH clients like PuTTY or SecureCRT</li> <li>Generate and share audit logs and reports about user access and activity</li> <li>Enable approval, time or location based workflows to limit remote access</li> <li>Use a simple, intuitive web portal with no agent requirements</li> <li>Retire your slow, aging VPN for a secure, modern Web Access &amp; Management Portal</li> </ul>\r\n<b>XTAM’s Hybrid Access Security Broker</b> functions:\r\n<b>Audit Trails and Reporting to Ensure Compliance</b>\r\nFully embedded auditing for all access and activity events. Understand exactly what, when and by whom your systems, computers and devices were accessed. In addition, simple integration with 3rd party SIEM systems using the syslog protocol is available.\r\n<b>Access Controls for Cloud-based Datacenters</b>\r\nWhen transitioning to a Cloud datacenter the traditional concepts involving firewall and perimeters disappear. All IP addresses are either public or shared with someone else in the boundaries of your huge datacenter. Access Broker is the way to recreate this perimeter. Simply block access to all resources from all locations and all people, but permit only XTAM to access your critical endpoints. This forces employees, contractors and vendor to use XTAM to access your cloud infrastructure which enforces security, control and auditing.\r\n<b>Access Recording</b>\r\nRecord all remote access activity including video, keystroke and file transfers to remote computers for regulatory compliance. \r\n<b>Alerts &amp; Notifications</b>\r\nNever be left in the dark again. Setup alerts and notifications to be aware when users are sharing, accessing or working with your systems.\r\n<b>Monitor, Observe, Join or Terminate Active Sessions in Real-Time</b>\r\nJoin live sessions to observe user activity on remote computers, share knowledge, assist with troubleshooting or simply monitor user activity.\r\n<b>Access Support includes RDP, SSH, VNC, Telnet and HTTPS</b>\r\nConnect to remote computer and WEB endpoints using a variety of the most popular and standard protocols.\r\n<b>Iron Clad Security</b>\r\nA fully secure AES-256 encrypted Identity Vault maintains total control over all your accounts, secrets and records. A provided master password ensures a “break glass” operation can be performed in an emergency. Your sleep just became a lot more peaceful.","shortDescription":"XTON Access Manager helps you maintain much needed control, access and security of your privileged accounts and systems.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":17,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"XTAM’s Hybrid Access Security Broker","keywords":"","description":"With <b>Xton Access Manager</b>, you can securely lock your systems and secrets behind your firewall and use XTAM (with secured Active Directory logins, Approval and Time-based Workflows as well as Multi-Factor Authentication) to safely provide access to only ","og:title":"XTAM’s Hybrid Access Security Broker","og:description":"With <b>Xton Access Manager</b>, you can securely lock your systems and secrets behind your firewall and use XTAM (with secured Active Directory logins, Approval and Time-based Workflows as well as Multi-Factor Authentication) to safely provide access to only ","og:image":"https://old.roi4cio.com/fileadmin/user_upload/xton.png"},"eventUrl":"","translationId":3647,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":417,"title":"Product Life-Cycle Management Applications","alias":"product-life-cycle-management-applications","description":"","materialsDescription":"","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Product_Life_Cycle_Management_Applications.png"},{"id":44,"title":"IAM - Identity and Access Management","alias":"iam-identity-and-access-management","description":"<span style=\"font-weight: bold; \">Identity management</span> (IdM), also known as <span style=\"font-weight: bold; \">identity and access management</span> (IAM or IdAM), is a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources. IdM systems fall under the overarching umbrellas of IT security and Data Management.\r\nWith an IAM framework in place, information technology (IT) managers can control user access to critical information within their organizations. Identity and access management software offers role-based access control, which lets system administrators regulate access to systems or networks based on the roles of individual users within the enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create or modify a file. Roles are defined according to job competency, authority and responsibility within the enterprise.\r\nSystems used for identity and access management include single sign-on systems, multi-factor authentication and privileged access management (PAM). These technologies also provide the ability to securely store identity and profile data as well as data governance functions to ensure that only data that is necessary and relevant is shared. IAM systems can be deployed on premises, provided by a third-party vendor through a cloud-based subscription model or deployed in a hybrid cloud.\r\n<span style=\"font-weight: bold; \">Basic components of IAM.</span> On a fundamental level, IAM encompasses the following components:\r\n<ul><li>How individuals are identified in a system.</li><li>How roles are identified in a system and how they are assigned to individuals.</li><li>Adding, removing and updating individuals and their roles in a system.</li><li>Assigning levels of access to individuals or groups of individuals.</li><li>Protecting the sensitive data within the system and securing the system itself.</li></ul>\r\nAccess identity management system should consist of all the necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and orchestrate the assignment and removal of access privileges. That means that systems used for IAM should provide a centralized directory service with oversight as well as visibility into all aspects of the company user base.\r\nTechnologies for identity access and management should simplify the user provisioning and account setup process. User access management software should reduce the time it takes to complete these processes with a controlled workflow that decreases errors as well as the potential for abuse while allowing automated account fulfillment. An identity and access management system should also allow administrators to instantly view and change access rights.\r\nIAM systems should be used to provide flexibility to establish groups with specific privileges for specific roles so that access rights based on employee job functions can be uniformly assigned. Identity access management software should also provide request and approval processes for modifying privileges because employees with the same title and job location may need customized, or slightly different, access.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What is the difference between identity and access management?</span></h1>\r\nAfter authentication, there needs to be an access control decision. The decision is based on the information available about the user. The difference between identity management and access management is thus:\r\n<ul><li>Identity Management is about managing the attributes related to the user.</li><li>Access Management is about evaluating the attributes based on policies and making Yes/No decisions.</li></ul>\r\nThere are three types of Access Control Systems: \r\n<ul><li>Discretionary Access Control (DAC)</li><li>Mandatory Access Control (MAC)</li><li>Role-Based Access Control (RBAC)</li></ul>\r\n<h1 class=\"align-center\">What are the main benefits of identity management?</h1>\r\nIdentity access and management are useful in many ways: it ensures regulatory compliance, enables cost savings, and simplifies the lives of your customers by enhancing their experience. These are the main benefits of having an IAM solution:\r\n<ul><li><span style=\"font-weight: bold; \">Easily accessible anywhere</span></li></ul>\r\nNowadays, people need their identities all the time to use services and resources. In that sense, they require access to any platform without limits using their IDs, thus eliminating barriers for customers to enter the platform anytime, anywhere.\r\n<ul><li><span style=\"font-weight: bold; \">It encourages the connection between the different parts</span></li></ul>\r\nThe digital transformation that is taking place among more and more organizations forces the need for people, applications and devices to stay connected to each other. And, as expected, all of these processes bring with them some security threats.\r\nHowever, IAM software is a solution that guarantees correct administration with the best identity providers, such as Salesforce, Twitter and Google. Authentication and security are two of the strengths of Identity and Access Management, as well as being extendable and ready for future advances.&nbsp; \r\n<ul><li><span style=\"font-weight: bold; \">It improves productivity</span></li></ul>\r\nIdentity software automates the entry of new personnel and facilitates access to all components of the system with which the company operates. This allows reducing times in the delivery of access so that they begin to produce immediately. For this reason, business agility is also increased by using the advantages that technology makes available to meet the demands of today’s world. \r\n<ul><li><span style=\"font-weight: bold; \">It optimizes user experience</span></li></ul>\r\nRemembering so many usernames and passwords to access social networks, banks and other services on the Internet becomes a challenge for people. Thanks to user identity management system, people can get an identity that provides access to different systems. Single sign-on (SSO) allows customers and partners to access different internal and external applications with the same access method. That way the user experience will not be affected.\r\n<ul><li><span style=\"font-weight: bold; \">Secure your brand at all levels</span></li></ul>\r\nThere will be no risk of security breach, regardless of whether a connection is made from multiple identity providers. Identity management software and access management software enables strong authentication to keep your business and brand secure. Detailed verification of all identities entering the system is performed, in addition to allowing various licenses to limit access levels. At the same time, it monitors through analysis, fraud detection and alert functions that indicate a possible real risk. In short, enterprise identity management system is a reliable tool that employs technology to support digital transformation. A software that provides agility, security and satisfaction to the company’s customers. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IAM.png"},{"id":437,"title":"PSM - Privileged Session Management","alias":"psm-privileged-session-management","description":" Session management is a comprehensive IT Security process to control, monitor and record administrative access to servers, databases, and network devices. Properly implemented RBAC controls should include lock down based on day, date, time and location. Monitoring and recording should be fine-grained enough to capture keystrokes, text/graphical screen output, and mouse movements.\r\nOrganizations use session management to improve oversight and accountability over privileged accounts and credentials. Privileged session management refers to the monitoring, recording, and control over privileged sessions. IT needs to be able to audit privileged activity for both securities and to meet regulations from SOX, HIPAA, ICS CERT, GLBA, PCI DSS, FDCC, FISMA and more. Auditing activities may also include capturing keystrokes and screens (allowing for live view and playback).\r\nWhile you can manually implement some processes – such as screen recording – integrated solutions allow you to accomplish it seamlessly and at the scale of hundreds or thousands of concurrent sessions. Moreover, some third-party solutions can provide automated workflows giving IT granular control over privileged sessions, such as allowing them to pinpoint an anomalous session, and terminate it, or alternatively pause/lock it until a determination is made that the activity is appropriate.","materialsDescription":" <span style=\"font-weight: bold;\">What is Privileged Session Management?</span>\r\nPrivileged session management allows security administrators to monitor, control, and audit work sessions of privileged users. The session manager provides proxy-access to all critical resources and therefore prevents direct access to those resources. A session manager is central to privileged access management (PAM) and is generally integrated with an access manager and a password manager.\r\nPrivileged session management allows you to identify suspicious or unauthorized actions and stop them in their tracks. What’s more, session management provides an unimpeachable audit trail that allows for compliance and incident investigation.\r\n<span style=\"font-weight: bold;\">What features has Privileged Session Management?</span>\r\nThe key features of a privileged session management solution include:\r\n<ul><li>Real-time monitoring and alerting.</li><li>Real-time control systems.</li><li>RDP/SSH access control.</li><li>Authorization workflow.</li><li>Compliance and audit systems.</li></ul>\r\n<span style=\"font-weight: bold;\">Session Management: Why do you want it?</span>\r\nPrivileged session management will allow security teams to:\r\n<ul><li>Monitor, audit, and control privileged sessions across on-premises and cloud-based applications and resources.</li><li>Prevent insider attacks, privileged account escalation, and third-party access problems.</li><li>Prove regulatory compliance for HIPAA, GDPR, PCI, SOX, NYCRR 500, and other regulations.</li><li>Provide an easy-to-utilize workflow that enables the easy provisioning and de-provisioning of privileged credentials while creating 100% accountability for those privileged users.</li><li>Revolutionize incident response by enabling both automatic response and mitigation while at the same time providing a searchable database and video record that allows for a start-to-finish post-mortem analysis.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_PSM_Privileged_Session_Management.png"},{"id":78,"title":"PAM - privileged access management","alias":"pam-privileged-access-management","description":"<span style=\"font-weight: bold;\">PAM - Privileged Access Management</span> tools help organizations provide secure privileged access to critical assets and meet compliance requirements by managing and monitoring privileged accounts and access. <span style=\"font-weight: bold;\">Privilege management tools offer features that enable security and risk leaders to:</span>\r\n<ul><li>Discover privileged accounts on systems, devices and applications for subsequent management.</li><li>Automatically randomize, manage and vault passwords and other credentials for administrative, service and application accounts.</li><li>Control access to privileged accounts, including shared and “firecall” (emergency access) accounts.</li><li>Isolate, monitor, record and audit privileged access sessions, commands and actions</li></ul>\r\nTo achieve these goals, privileged access management solutions typically take the credentials of privileged accounts – i.e. the admin accounts – and put them inside a secure repository (a vault),&nbsp; isolating the use of privileged accounts to reduce the risk of those credentials being stolen. Once inside the repository, system administrators need to go through the privilege management system to access their credentials, at which point they are authenticated and their access is logged. When a credential is checked back in, it is reset to ensure administrators have to go through the PAM system next time they want to use the credential.\r\n<span style=\"font-weight: bold;\">Privileged Access Management software by Gartner has the following subcategories:</span>\r\n<ol><li>Shared access password manager (SAPM)</li><li>Superuser password manager (SUPM)</li><li>Privileged session manager (PSM)</li><li>Application access password manager (AAPM)</li></ol>\r\nPAM password vaults (SAPM) provides an extra layer of control over admins and password policies, as well as monitoring trails of privileged access to critical systems. Passwords can follow a veriety of password policies and can even be disposable. Session brokers, or PSMs, take privileged access to another level, ensuring that administrators never see the passwords, their hardened proxy servers such as jump servers also monitor active sessions and enable reviewers to stop admin sessions if they see something wrong. Similarly, AAPMs can release credentials just-in-time for application-to-application communication, and even modify startup scripts to replace hard-coded passwords with API calls to the password vault.","materialsDescription":"<h1 class=\"align-center\">What are privileged accounts?</h1>\r\n<p class=\"align-left\">In a least privileged environment, most users are operating with non-privileged accounts 90-100% of the time. Non-privileged accounts, also called least privileged accounts (LUA) general consist of the following two types:</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Standard user accounts</span> have a limited set of privileges, such as for Internet browsing, accessing certain types of applications (e.g., MS Office, etc.), and for accessing a limited array of resources, which is often defined by role-based access policies.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Guest user accounts </span>possess fewer privileges than standard user accounts, as they are usually restricted to just basic application access and Internet browsing.</p>\r\n<p class=\"align-left\">A privileged account is considered to be any account that provides access and privileges beyond those of non-privileged accounts. A privileged user is any user currently leveraging privileged access, such as through a privileged account. Because of their elevated capabilities and access, privileged users/privileged accounts pose considerably larger risks than non-privileged accounts /non-privileged users. Here are <span style=\"font-weight: bold;\">examples of privileged accounts commonly in use across an organization: </span></p>\r\n<ul><li><span style=\"font-weight: bold; \">Local administrative accounts.</span> Non-personal accounts providing administrative access to the local host or instance only.<span style=\"font-weight: bold; \"></span></li><li><span style=\"font-weight: bold; \">Domain administrative accounts.</span> Privileged administrative access across all workstations and servers within the domain.<span style=\"font-weight: bold; \"></span></li><li><span style=\"font-weight: bold; \">Break glass (also called emergency or firecall) accounts. </span> Unprivileged users with administrative access to secure systems in the case of an emergency.<span style=\"font-weight: bold; \"></span></li><li><span style=\"font-weight: bold; \">Service accounts.</span> Privileged local or domain accounts that are used by an application or service to interact with the operating system.</li><li><span style=\"font-weight: bold; \">Active Directory</span> or domain service accounts. Enable password changes to accounts, etc.</li><li><span style=\"font-weight: bold; \">Application accounts.</span> Used by applications to access databases, run batch jobs or scripts, or provide access to other applications.</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: bold; \">What are the Privileged Access Management features?</span></h1>\r\nPrivileged access management is important for companies that are growing or have a large, complex IT system. Many popular vendors have begun offering enterprise PAM tools such as BeyondTrust, Centrify, CyberArk, SecureLink and Thycotic.\r\n<span style=\"font-weight: bold;\">Privileged access management tools and software typically provide the following features:</span>\r\n<ul><li>Multi-factor authentication (MFA) for administrators.</li><li>An access manager that stores permissions and privileged user information.</li><li>A password vault that stores secured, privileged passwords.</li><li>Session tracking once privileged access is granted.</li><li>Dynamic authorization abilities. For example, only granting access for specific periods of time.</li><li>Automated provisioning and deprovisioning to reduce insider threats.</li><li>Audit logging tools that help organizations meet compliance.</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: bold; \">How is PAM Different from Identity Access Management (IAM)?</span></h1>\r\nPrivileged access management system is sometimes confused with Identity Access Management (IAM). IAM focuses on authenticating and authorizing all types of users for an organization, often including employees, vendors, contractors, partners, and even customers. IAM manages general access to applications and resources, including on-prem and cloud and usually integrates with directory systems such as Microsoft Active Directory.\r\nPAM access management focuses on privileged users, administrators or those with elevated privileges in the organization. PAM systems are specifically designed to manage and guarantee secure privileged access of these users to critical resources.\r\nOrganizations need both tools if they are to protect against attacks. IAM systems cover the larger attack surface of access from the many users across the organization’s ecosystem. PAM focuses on privileged users—but privileged access management products are important because while they cover a smaller attack surface, it’s a high-value surface and requires an additional set of controls normally not relevant or even appropriate for regular users (such as session recording). ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/PAM_-_privileged_access_management.png"},{"id":42,"title":"UTM - Unified threat management","alias":"utm-unified-threat-management","description":"<span style=\"font-weight: bold; \">UTM (Unified Threat Management)</span> system is a type of network hardware appliance, virtual appliance or cloud service that protects businesses from security threats in a simplified way by combining and integrating multiple security services and features.\r\nUnified threat management <span style=\"font-weight: bold; \">devices&nbsp; </span>are often packaged as network security appliances that can help protect networks against combined security threats, including malware and attacks that simultaneously target separate parts of the network.\r\nUTM <span style=\"font-weight: bold; \">cloud services</span> and virtual network appliances are becoming increasingly popular for network security, especially for smaller and medium-sized businesses. They both do away with the need for on-premises network security appliances, yet still provide centralized control and ease of use for building network security defense in depth. While UTM systems and <span style=\"font-weight: bold; \">next-generation firewalls (NGFWs)</span> are sometimes comparable, unified threat management device includes added security features that NGFWs don't offer.\r\nOriginally developed to fill the network security gaps left by traditional firewalls, NGFWs usually include application intelligence and intrusion prevention systems, as well as denial-of-service protection. Unified threat management devices offer multiple layers of network security, including next-generation firewalls, intrusion detection/prevention systems, antivirus, virtual private networks (VPN), spam filtering and URL filtering for web content.\r\nUnified threat management appliance has gained traction in the industry due to the emergence of blended threats, which are combinations of different types of malware and attacks that target separate parts of the network simultaneously. By creating a single point of defense and providing a single console, unified security management make dealing with varied threats much easier.\r\nUnified threat management products provide increased protection and visibility, as well as control over network security, reducing complexity. Unified threat management system typically does this via inspection methods that address different types of threats. These methods include:\r\n<ul><li><span style=\"font-weight: bold; \">Flow-based inspection,</span> also known as stream-based inspection, samples data that enters a UTM device, and then uses pattern matching to determine whether there is malicious content in the data flow.</li><li> <span style=\"font-weight: bold; \">Proxy-based inspection</span> acts as a proxy to reconstruct the content entering a UTM device, and then executes a full inspection of the content to search for potential security threats. If the content is clean, the device sends the content to the user. However, if a virus or other security threat is detected, the device removes the questionable content, and then sends the file or webpage to the user.</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> How UTM is deployed?</h1>\r\nBusinesses can implement UTM as a UTM appliance that connects to a company's network, as a software program running on an existing network server, or as a service that works in a cloud environment.\r\nUTMs are particularly useful in organizations that have many branches or retail outlets that have traditionally used dedicated WAN, but are increasingly using public internet connections to the headquarters/data center. Using a UTM in these cases gives the business more insight and better control over the security of those branch or retail outlets.\r\nBusinesses can choose from one or more methods to deploy UTM to the appropriate platforms, but they may also find it most suitable to select a combination of platforms. Some of the options include installing unified threat management software on the company's servers in a data center; using software-based UTM products on cloud-based servers; using traditional UTM hardware appliances that come with preintegrated hardware and software; or using virtual appliances, which are integrated software suites that can be deployed in virtual environments.\r\n<h1 class=\"align-center\">Benefits of Using a Unified Threat Management Solution</h1>\r\nUTM solutions offer unique benefits to small and medium businesses that are looking to enhance their security programs. Because the capabilities of multiple specialized programs are contained in a single appliance, UTM threat management reduces the complexity of a company’s security system. Similarly, having one program that controls security reduces the amount of training that employees receive when being hired or migrating to a new system and allows for easy management in the future. This can also save money in the long run as opposed to having to buy multiple devices.\r\nSome UTM solutions provide additional benefits for companies in strictly regulated industries. Appliances that use identity-based security to report on user activity while enabling policy creation based on user identity meet the requirements of regulatory compliance such as HIPPA, CIPA, and GLBA that require access controls and auditing that meet control data leakage.\r\nUTM solutions also help to protect networks against combined threats. These threats consist of different types of malware and attacks that target separate parts of the network simultaneously. When using separate appliances for each security wall, preventing these combined attacks can be difficult. This is because each security wall has to be managed individually in order to remain up-to-date with the changing security threats. Because it is a single point of defense, UTM’s make dealing with combined threats easier.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_UTM.jpg"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5349,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/squalio_logo.png","logo":true,"scheme":false,"title":"Squalio Software asset management (SAM)","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"squalio-software-asset-management-sam","companyTitle":"SQUALIO (squalio.com)","companyTypes":["supplier"],"companyId":238,"companyAlias":"squalio-squaliocom","description":"<span style=\"font-weight: bold; \">Clear overview of all your it assets</span>\r\nSoftware asset management (SAM) services are designed to provide our customers with a clear overview of their software environment and licensing models in order to help them make wiser in the future. Being able to make such informed decisions is only growing in importance, as businesses adapt to the latest IT trends, move their business tools to the cloud and place greater emphasis on mobile technologies.\r\n<span style=\"font-weight: bold; \">Software and hardware inventory</span>\r\nWhether you need to identify all licensable software installed on the network or to track the installs on every PC — we will make it quick and easy for you! It delivers a clear and accurate view of the hardware devices and software assets deployed across multi-platform networks.\r\n<span style=\"font-weight: bold; \">License compliance review</span>\r\nIdeal way to audit and manage your software compliance and potentialities for cost optimization. Discover what’s installed on your network, track the usage of costly business applications and find out how many licenses you have vs. your number of installs. It will be complemented with custom recommendations and next steps to do to make your IT environment healthy!\r\n<span style=\"font-weight: bold; \">SAM managed services</span>\r\nSAM Managed Services combines the usage of best in class Software Asset Management tools together with an ongoing software license optimization driven by SQUALIO licensing experts and core SAM process implementation according to industry standards.\r\n<span style=\"font-weight: bold;\">Software management tools</span>\r\nKeep on track! We will help you to choose the most appropriate tool for your organization to ensure real time monitoring of license compliance for all installed software and purchased licenses. Monitor key assets, create reports and get immediate notifications for unwelcome changes.","shortDescription":"Software Asset Management (SAM) services are designed to provide our customers with a clear overview of their software environment and licensing models in order to help them make wiser in the future.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":16,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Squalio Software asset management (SAM)","keywords":"","description":"<span style=\"font-weight: bold; \">Clear overview of all your it assets</span>\r\nSoftware asset management (SAM) services are designed to provide our customers with a clear overview of their software environment and licensing models in order to help them make wi","og:title":"Squalio Software asset management (SAM)","og:description":"<span style=\"font-weight: bold; \">Clear overview of all your it assets</span>\r\nSoftware asset management (SAM) services are designed to provide our customers with a clear overview of their software environment and licensing models in order to help them make wi","og:image":"https://old.roi4cio.com/fileadmin/user_upload/squalio_logo.png"},"eventUrl":"","translationId":5350,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":379,"title":"SAM - Software Asset Management","alias":"sam-software-asset-management","description":"<span style=\"font-weight: bold; \">Software asset management (SAM)</span> tools automate many of the tasks required to maintain compliance with software licenses, thereby controlling software spending. They facilitate the in-depth analysis of software assets by decoding software license entitlements, automating the collection of software consumption data, establishing independent software vendor (ISV) effective license position (ELP), and optimizing software value delivery and information sharing. SAM software manage entitlements from enterprise license agreements, purchases and other records to automatically determine and optimize license position against discovered software. Infrastructure and operations (I&amp;O) leaders use SAM tools for managing software entitlement, in lieu of using spreadsheets, due to the rising complexity of software-licensing schemes.\r\nFor many organizations, the goal of implementing an asset software program is very tactical in nature, focused specifically on balancing the number of software licenses purchased with the number of actual licenses consumed or used. In addition to software license management, an effective SAM program must also ensure that the usage of all installed software is in keeping with the terms and conditions of the specific vendor license agreement. In doing so, organizations can minimize liabilities associated with software piracy in the event of an audit by a software vendor or a third party such as the Business Software Alliance (BSA). \r\nThe key business benefits of SAM software be summarized as follows::\r\n<span style=\"font-weight: bold; \">Licenses.</span> Licenses are assets that need to be managed. Each license contains specific conditions for how the software product can be installed and used. As a user, your job is to make sure your company is compliant with the terms and conditions of the license agreement.\r\n<span style=\"font-weight: bold; \">Compliance </span>is the bedrock of asset management tools. Software vendors don’t want you to use more software than you licensed. Even though SAM is much bigger than compliance, compliance is where license management becomes an essential part of your business strategy. And it’s the first goal for most companies when starting SAM.\r\n<span style=\"font-weight: bold; \">Audits. </span>To check whether you are compliant, vendors will perform software asset management audit to see how their product is being used, how it’s configured, and whether your licenses cover all of it. There are two possible outcomes of an audit: either you’re compliant, or you’re not. Non-compliance can result in unexpected fees, which, if you’re not careful, can cost you big. An audit also disrupts your business and can take months to complete without license management technology to support the process.\r\n<span style=\"font-weight: bold; \">Optimization.</span> Often businesses are over-compliant simply because they have more licenses than they need. They prefer to over-pay upfront to outsmart the audit risk. So, while they aren’t losing a ton of money at once for failing an audit, they are losing it slowly. It may not hurt at first, but over time being over-licensed costs more than failing an audit. When you fail an audit, you buy just enough licenses to close the gap, and often vendors demand you pay back-maintenance for the licenses too. It’s expensive, but the problem is a one-time cost — that can also be reduced or completely eliminated with software license management solutions.","materialsDescription":"<h1 class=\"align-center\">5 Reasons to do Software Asset Management</h1>\r\n<span style=\"font-weight: bold; \">Cost savings.</span> With a full overview of your environment and your software needs, you know exactly what you’re using and exactly what you need. So you purchase the right licenses from the start, saving you money on maintenance fees, and helping to ensure compliance. In fact, you can reduce your licensing costs up to 30%.\r\nTime savings. Organizing your licenses and setting up software asset management process will save you time:\r\n<ul><li>Have a central database of your licensing terms and conditions, making it easier and quicker to get the information you need to make better software purchasing and IT budgeting decisions</li><li>Be able to respond to audit letters within days instead of weeks</li><li>Transparency means you can respond quicker to problems, sometimes even before they arise</li></ul>\r\n<span style=\"font-weight: bold; \">Automation.</span>Nothing says effortless like automation. Automating your processes frees you up to concentrate on other things. With alerts and regular reports, you don’t need to spend time watching out for problems and looking for areas to save. Just to name a few examples an asset management program tool can automate:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Alerting you to over usage and non-compliance</li><li>&nbsp;&nbsp;&nbsp; Informing you about high-risk configurations</li><li>&nbsp;&nbsp;&nbsp; Suggesting optimization options</li><li>&nbsp;&nbsp;&nbsp; Filling software requests with existing licenses</li><li>&nbsp;&nbsp;&nbsp; Simulating your data center architecture and the resulting licensing costs</li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Software License Optimization.</span> When you know what you have and use, you can go beyond compliance. You can compare your licenses. See what license schemes are possible and make the most sense in your environment—while easily keeping an eye on cost.</span>\r\n<span style=\"font-weight: bold; \">Strategy.</span> Enterprise asset management system gives you transparency into your current and past software needs. This in turn gives you valuable insights into your software future. It can help you plan in advance on multiple levels from data center architectures to budgets and service-charging. There are strategic benefits for every department in the company.\r\n<h1 class=\"align-center\">Choosing the Best Software Asset Management Software</h1>\r\n<span style=\"font-weight: bold; \">Software Discovery. </span>Enterprise asset management software enables IT organizations to keep track of their hardware and software inventory and monitor license compliance. In the past, this was largely a manual process where IT operators would maintain spreadsheets with information about IT assets. Each time a configuration item changed, a manual update would have to be performed which made it difficult to determine if your SAM database was truly accurate.\r\n<span style=\"font-weight: bold; \">Software and Hardware Inventory and Cataloging.</span> Software and hardware inventory cataloging is one of the main drivers of software asset management. Without sufficient oversight of inventory within the IT organization, waste is inevitable as IT managers order excess licenses, servers, and workstations without any knowledge of viable alternatives that may already be at their disposal. \r\nSoftware inventory is another key feature for SAM tools. IT organizations should look for a tool that tracks instances of software installations on the network and that can be used to determine exactly how many used or unused licenses the organization has for each application.\r\n<span style=\"font-weight: bold; \">License Compliance Monitoring.</span>Today's the leading software on asset management market include features that can help you proactively monitor your inventory of software licenses and detect non-compliance issues before they can ever be discovered in a software vendor audit. IT organizations can receive automated updates and notifications when a change in the system affects license compliance and take steps to correct the non-compliance.\r\n<span style=\"font-weight: bold; \">Asset Depreciation. </span>Software purchased for use is considered a fixed asset by general accounting principles, meaning that corporate organizations can depreciate purchased software on their taxes to obtain an income reduction and reduce their tax liability. Your software asset management system should track the total cost of any software your organization purchases and depreciate the software over time according to your accounting rules. \r\n<span style=\"font-weight: bold; \">Geo-location.</span> Software asset management tools provide IT organizations with unprecedented oversight into their hardware and software inventory and configuration items. The ability to detect hardware and software on the network, collect attribution data for those configuration items and organize that information into a searchable database that drives better asset management is already revolutionary for most IT organizations.\r\n<span style=\"font-weight: bold; \">Audit Scheduling.</span> If your IT organization purchases software licenses from a major software vendor, you should anticipate that you will receive at least one software audit request every three years. As your number of vendor partners grow, you may even receive audit requests annually. If you purchased the right software asset management application, you should be conducting your own software compliance audits on a monthly basis to truly verify your compliance with software license agreements.\r\n<span style=\"font-weight: bold;\">User-Friendly, Automated Reporting.</span> SAM tools with automated reporting features make it easy for IT managers and executive decision-makers to quickly access the high-impact information needed to make important decisions. Most software vendors have developed SAM tools that can collect software usage data or manage license compliance, but IT managers should also look at SAM tools with automated reporting features that promote ease-of-use and seamlessly deliver the information that users need from the system in a digestible and actionable format. \r\n\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Asset_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":332,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/alienvault.jpg","logo":true,"scheme":false,"title":"AlienVault Unified Security Management™","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"alienvault-unified-security-managementtm","companyTitle":"Alien Vault","companyTypes":["vendor"],"companyId":2737,"companyAlias":"alien-vault","description":"<p>The AlienVault Unified Security Management (USM) platform provides five essential security capabilities in a single console, giving you everything you need to manage both compliance and threats. Understanding the sensitive nature of IT environments, we include active, passive and host-based technologies so that you can match the requirements of your particular environment.</p>\r\n<p><strong>Asset Discovery</strong></p>\r\n<p>Find all assets on your network before a bad actor does</p>\r\n<p>Active Network Scanning</p>\r\n<p>Passive Network Monitoring</p>\r\n<p>Asset Inventory</p>\r\n<p>Software Inventory</p>\r\n<p>&nbsp;</p>\r\n<p><strong>Vulnerability Assessment</strong></p>\r\n<p>Identify systems on your network that are vulnerable to exploits</p>\r\n<p>Network Vulnerability Testing</p>\r\n<p>Continuous Vulnerability Monitoring</p>\r\n<p>&nbsp;</p>\r\n<p><strong>Intrusion Detection</strong></p>\r\n<p>Detect malicious traffic on your network</p>\r\n<p>Network IDS</p>\r\n<p>Host IDS</p>\r\n<p>File Integrity Monitoring (FIM)</p>\r\n<p>Threat Detection</p>\r\n<p>&nbsp;</p>\r\n<p><strong>Behavioral Monitoring</strong></p>\r\n<p>Identify suspicious behavior and potentially compromised systems</p>\r\n<p>Netflow Analysis</p>\r\n<p>Service Availability Monitoring</p>\r\n<p>Full packet capture</p>\r\n<p>Behavioral Monitoring</p>\r\n<p>&nbsp;</p>\r\n<p><strong>SIEM</strong></p>\r\n<p>Correlate and analyze security event data from across your network</p>\r\n<p>Log Management</p>\r\n<p>Event Correlation</p>\r\n<p>Incident Response</p>","shortDescription":"The AlienVault Unified Security Management (USM) platform provides five essential security capabilities in a single console, giving you everything you need to manage both compliance and threats.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"AlienVault Unified Security Management™","keywords":"сети, угроз, безопасности, AlienVault, действий, соответствие, правил, мониторинг","description":"<p>The AlienVault Unified Security Management (USM) platform provides five essential security capabilities in a single console, giving you everything you need to manage both compliance and threats. Understanding the sensitive nature of IT environments, we incl","og:title":"AlienVault Unified Security Management™","og:description":"<p>The AlienVault Unified Security Management (USM) platform provides five essential security capabilities in a single console, giving you everything you need to manage both compliance and threats. Understanding the sensitive nature of IT environments, we incl","og:image":"https://old.roi4cio.com/fileadmin/user_upload/alienvault.jpg"},"eventUrl":"","translationId":332,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":144,"title":"SIEM - Security information and event management"}],"testingArea":"","categories":[{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"},{"id":79,"title":"VM - Vulnerability management","alias":"vm-vulnerability-management","description":"Vulnerability management is the &quot;cyclical practice of identifying, classifying, prioritizing, remediating and mitigating&quot; software vulnerabilities. Vulnerability management is integral to computer security and network security, and must not be confused with a Vulnerability assessment.\r\nVulnerability management is an ongoing process that includes proactive asset discovery, continuous monitoring, mitigation, remediation and defense tactics to protect your organization's modern IT attack surface from Cyber Exposure.\r\nVulnerabilities can be discovered with a vulnerability scanner, which analyzes a computer system in search of known vulnerabilities, such as open ports, insecure software configurations, and susceptibility to malware infections. They may also be identified by consulting public sources, such as NVD, or subscribing to a commercial vulnerability alerting services. Unknown vulnerabilities, such as a zero-day, may be found with fuzz testing, which can identify certain kinds of vulnerabilities, such as a buffer overflow with relevant test cases. Such analysis can be facilitated by test automation. In addition, antivirus software capable of heuristic analysis may discover undocumented malware if it finds software behaving suspiciously (such as attempting to overwrite a system file).\r\nCorrecting vulnerabilities may variously involve the installation of a patch, a change in network security policy, reconfiguration of software, or educating users about social engineering.\r\nNetwork vulnerabilities represent security gaps that could be abused by attackers to damage network assets, trigger a denial of service, and/or steal potentially sensitive information. Attackers are constantly looking for new vulnerabilities to exploit — and taking advantage of old vulnerabilities that may have gone unpatched.\r\nHaving a vulnerability management framework in place that regularly checks for new vulnerabilities is crucial for preventing cybersecurity breaches. Without a vulnerability testing and patch management system, old security gaps may be left on the network for extended periods of time. This gives attackers more of an opportunity to exploit vulnerabilities and carry out their attacks.\r\nOne statistic that highlights how crucial vulnerability management was featured in an Infosecurity Magazine article. According to survey data cited in the article, of the organizations that “suffered a breach, almost 60% were due to an unpatched vulnerability.” In other words, nearly 60% of the data breaches suffered by survey respondents could have been easily prevented simply by having a vulnerability management plan that would apply critical patches before attackers leveraged the vulnerability.","materialsDescription":" <span style=\"font-weight: bold;\">What is vulnerability management?</span>\r\nVulnerability management is a pro-active approach to managing network security by reducing the likelihood that flaws in code or design compromise the security of an endpoint or network.\r\n<span style=\"font-weight: bold;\">What processes does vulnerability management include?</span>\r\nVulnerability management processes include:\r\n<ul><li><span style=\"font-style: italic;\">Checking for vulnerabilities:</span> This process should include regular network scanning, firewall logging, penetration testing or use of an automated tool like a vulnerability scanner.</li><li><span style=\"font-style: italic;\">Identifying vulnerabilities:</span> This involves analyzing network scans and pen test results, firewall logs or vulnerability scan results to find anomalies that suggest a malware attack or other malicious event has taken advantage of a security vulnerability, or could possibly do so.</li><li><span style=\"font-style: italic;\">Verifying vulnerabilities:</span> This process includes ascertaining whether the identified vulnerabilities could actually be exploited on servers, applications, networks or other systems. This also includes classifying the severity of a vulnerability and the level of risk it presents to the organization.</li><li><span style=\"font-style: italic;\">Mitigating vulnerabilities:</span> This is the process of figuring out how to prevent vulnerabilities from being exploited before a patch is available, or in the event that there is no patch. It can involve taking the affected part of the system off-line (if it's non-critical), or various other workarounds.</li><li><span style=\"font-style: italic;\">Patching vulnerabilities:</span> This is the process of getting patches -- usually from the vendors of the affected software or hardware -- and applying them to all the affected areas in a timely way. This is sometimes an automated process, done with patch management tools. This step also includes patch testing.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VM_-_Vulnerability_management1.png"},{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":582,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_System_Center_Configuration_Manager__SCCM_.png","logo":true,"scheme":false,"title":"Microsoft System Center Configuration Manager (SCCM)","vendorVerified":0,"rating":"2.70","implementationsCount":5,"suppliersCount":0,"supplierPartnersCount":272,"alias":"microsoft-system-center-configuration-manager-sccm","companyTitle":"Microsoft","companyTypes":["vendor"],"companyId":163,"companyAlias":"microsoft","description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distribution\r\nReporting","shortDescription":"System Center Configuration Manager (SCCM, also known as ConfigMgr), formerly Systems Management Server (SMS) is a systems management software product developed by Microsoft for managing large groups of computers running Windows NT, Windows Embedded, OS X, Linux or UNIX, as well as Windows Phone, Symbian, iOS and Android mobile operating systems. Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":4,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft System Center Configuration Manager (SCCM)","keywords":"Manager, Agent, Store, Reporting, State, System, SCCM, Task","description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio","og:title":"Microsoft System Center Configuration Manager (SCCM)","og:description":"SCCM components include\r\n\r\nPolicy Infrastructure\r\nService Window Manager\r\nCCM Scheduler\r\nState System\r\nCCM CI SDK\r\nDCM Agent\r\nDCM Reporting\r\nCI Agent\r\nMTC\r\nCI Store\r\nCI Downloader\r\nCI Task Manager\r\nCI State Store\r\nContent In[fra]structure\r\nSoftware Distributio","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Microsoft_System_Center_Configuration_Manager__SCCM_.png"},"eventUrl":"","translationId":583,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":377,"title":"IT Asset Management","alias":"it-asset-management","description":" IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.\r\nIT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM.\r\nHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.\r\nSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770.","materialsDescription":" <span style=\"font-weight: bold;\">What is Information Technology Asset Management?</span>\r\nIT asset management (information technology asset management, or ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment.\r\n<span style=\"font-weight: bold;\">What is the purpose of IT asset management?</span>\r\nAsset management allows the organization to keep track of all their assets. It can tell where the assets are located, how they are used, and when changes were made to them. The data from the asset management solution can ensure that asset recovery will lead to better returns.\r\n<span style=\"font-weight: bold;\">What are the benefits of asset management?</span>\r\nWith a structure asset management framework in place, organizations will realize these and other benefits:\r\nGood Business Practice. Asset management results in better decisions;\r\n<ul><li>Improved Regulatory Compliance;</li><li>Improved Reliability;</li><li>Long Term System Integrity;</li><li>Cost Savings;</li><li>Eligibility for Federal Funding.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the types of asset management?</span>\r\nThere are 7 types of asset management:\r\n<ul><li>Financial Asset Management.</li><li>Enterprise Asset Management.</li><li>Infrastructure Asset Management.</li><li>Public Asset Management.</li><li>IT Asset Management.</li><li>Fixed Assets Management.</li><li>Digital Asset Management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_IT_Asset_Management.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development &amp; Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"},{"id":327,"title":"Change and Configuration Management Software","alias":"change-and-configuration-management-software","description":" Software teams today face significant challenges. Companies require the production of high-quality software at unprecedented speeds. Software application requirements continue to grow more complex often with shorter and more frequent release cycles. Distributed development teams present challenges related to effective teaming, parallel development and diverse platforms - these factors and more intensify the pressures of developing quality software. Developing quality software in a repeatable and predictable fashion requires managing and tracking development artifacts and the activities of the development team. Successful development teams utilize software configuration management and software change management tools to help manage the software development lifecycle.\r\nSoftware configuration management provides version control and parallels development support to manage and control software assets.&nbsp; Software change management provides defect tracking and automation of software processes across the development lifecycle.\r\nSolutions that combine software configuration management and software change management in a single, tightly integrated solution are referred to as software change and configuration management (SCCM) solutions. SCCM solutions utilize activities to easily manage changes made to development artifacts. Unlike standalone SCM tools, SCCM solutions usually include substantial workflow capabilities which automate and effectively govern the software development processes for repeatable and predictable software development.\r\nEssentially, SCCM answers the ‘who’, ‘what’, ‘when’, and ‘why’ of software development. Who made the changes? What changes were made to the software? When were the changes made? Why were the changes made? Development teams and project leaders should be able to obtain answers to these questions to manage a project's activities, determine project status and track the actual product evolution.\r\nA fully comprehensive software change and configuration management (SCCM) solution empowers companies by accelerating software and systems delivery, making global teams more efficient, and governing the end-to-end software development processes. Solutions should be secure, flexible, and robust as well as provide the ability to support any size team, regardless of platform or location. Selecting ‘best in class’ solution, implementing proven best practices and partnering with a company that is a leader in technology reduces the risks associated with quality software development.","materialsDescription":" \r\n<span style=\"font-weight: bold;\">What is software configuration management (SCM)?</span>\r\nSoftware configuration management (SCM) is designed to control change by identifying and tracking changed software artifacts and managing different versions of these artifacts.\r\n<span style=\"font-weight: bold;\">What is software change and configuration management (SCCM)?</span>\r\nSoftware change and configuration management (SCCM) provide the comprehensive integration with best practice guidance of software configuration management and software change management capabilities.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Change_and_Configuration_Management_Software.png"},{"id":381,"title":"Software Distribution","alias":"software-distribution","description":" Software distribution can refer to 2 distinct concepts. When used as a verb, software distribution is the process of delivering software to the end user, while a software distribution, as a noun, (distro) is a collection of software.\r\nA software distribution (noun), or distro, is a collection of software components built, assembled and configured so that it can essentially be used &quot;as is&quot;. It is often the closest thing to turnkey form of free software. A distro may take the form of a binary distribution, with an executable installer which can be downloaded from the Internet. Examples range from whole operating system distributions to server and interpreter distributions (for example WAMP installers). Software distributions (noun) can also refer to careware and donateware.\r\nIn recent years, the term has come to refer to nearly any &quot;finished&quot; software (i.e. something that is more or less ready for its intended use, whether as a complete system or a component of a larger system) that is assembled primarily from open source components.\r\nTechnical support is a key issue for end-users of distributions, since the distribution itself is typically free and may not be &quot;owned&quot; in a commercial sense by a vendor. Depending on the distribution, support may be provided by a commercial support vendor, the developers who created the distribution or by the user community itself.\r\nIn simple terms, software distribution is the process of making a software available to the end user from the developer. It gives the organization a safe and consistent method for packaging, deploying and tracking software changes in the enterprise. The software rollout projects can be done quickly and effectively in a hassle free way through software distribution.","materialsDescription":" <span style=\"font-weight: bold; \">What are the Benefits of Software Distribution?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improved Software Security</span></span>\r\nA proper software distribution service monitors software performance on various workstations. It checks the software health and can automatically track necessary updates. Various maintenance job like uninstall, configuration, etc can also be performed securely through effective software distribution.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Track of User Actions</span></span>\r\nStatistics and analytics can be drawn from comprehensive or customized reports gathered from software distribution systems. It can be used to monitor user activities around the particular software on workstations. This can assist in establishing a controlled work environment where the actions of users can be monitored by the enterprise.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold; \">Saves Time</span></span>\r\nSoftware distribution gives comprehensive deployment options and ways to customize installation. Packages can be distributed to users in less time within hours and not in days. Software installations can be done remotely saving both time and effort. The process can be done unattended so IT team can concentrate on other jobs.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automated Updates</span></span>\r\nSoftware distribution can track important updates and issue them to specific workstations in the organization. IT team does not need to attend to each computer and perform maintenance job. The software distribution system finds and schedules all important upgrades required by the application.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Software_Distribution.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. 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