Problems that solves
Decentralized IT systems
Low quality of customer service
No automated business processes
Separate communications channels
Failure to attract new customers
Customer attrition
Low quality of customer support
Values
Reduce Costs
Improve Customer Service
Increase Customer Base
About Product
Description
Zendesk Chat Features:
Zendesk Support Features:
- Anticipate customer questions and offer help when—and where—they need it most.
- Raise your sales. Customers are 3X more likely to make a purchase when you reach out with a chat.
- Less wait, more happy. Chat and messaging let agents help more customers in less time, which means happier customers more of the time.
Zendesk Support Features:
- Customer service for humans. Build trust with customers by offering responsive, personalized, support on the channels they prefer.
- Powerfully productive agents. Set agents up for success with effective tools for collaboration, information gathering, and automation.
- Self-service satisfaction. Give customers 24/7 support with easy access to the answers they need, wherever they are.
- Easy does it. Relationships with customers can be complex, but the tools to manage them shouldn’t be. Zendesk Support is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.
- Make it yours. Zendesk Support is designed to be flexible because no two businesses are exactly alike. Configure any workflow, from the simplest to the most complex, extend your agent’s help desk with hundreds of available apps, or design sophisticated customizations with our API. Everything is possible.
- Come to a better understanding. Zendesk Support provides clear visibility into customer interactions, which helps better serve their needs. This is important because personalized service requires greater context. Using our customer analytics and machine learning capabilities, you can better understand and predict customer satisfaction, measure performance, and uncover actionable insights across your data.
- Our people are your people. Zendesk Support is backed up by a team of experts. Our Advocate Team offers worldwide support across email, phone, and chat – helping you solve problems, not just tickets. Our Success Team can also work as an extension of your team. Through focused service engagements, we can set goals and create strategies across all stages of growth to optimize the experience for your customers.
