Additional information
Source: Web-site of vendorThe project has been delivered on schedule
The budget has not been exceeded
Functionality complies with task
The project has been delivered on schedule
The budget has not been exceeded
Functionality complies with task
"In a proof-of-concept phase that lasted about three business days, I was able to bring Amazon Connect up, take a simple call flow, and seamlessly integrate with our CRM system," says Sondhi. "Once we started putting Amazon Connect into production, we trained hundreds of associates in just 30 minutes each and achieved 100 percent adoption for our direct bank and fraud operations in just five months. That’s more than twice as fast as prior migrations of this magnitude have taken."
Reduce Costs
Improve Customer Service
Support Customers
Low quality of customer service
Customer attrition